# Drag vs Keeping Comparison

| | Drag | Keeping | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 261 | 69 | 
| **Largest Market Segment** | Small-Business (86.0% of reviews) | Small-Business (79.4% of reviews) | 
| **Entry Level Price** | Starting at $10.00 Per Month | $14.00 1 User Per Month | 

---
## Top Pros & Cons

### Drag

Pros:
- Collaboration (6 reviews)
- Team Collaboration (6 reviews)

Cons:
- Difficult Setup (2 reviews)
- Learning Curve (2 reviews)

### Keeping

Pros:
- Communication (2 reviews)
- Ease of Use (2 reviews)

Cons:
- Complex Administration (1 reviews)
- Difficult Learning (1 reviews)

---
## Ratings Comparison
| Rating | Drag | Keeping | 
|---|---|---|
  | **Meets Requirements** | 8.6 (166 reviews) | 8.6 (49 reviews) | 
  | **Ease of Use** | 8.8 (169 reviews) | 8.9 (51 reviews) | 
  | **Ease of Setup** | 8.7 (77 reviews) | 8.8 (36 reviews) | 
  | **Ease of Admin** | 8.8 (69 reviews) | 9.4 (31 reviews) | 
  | **Quality of Support** | 9.3 (154 reviews) | 9.1 (43 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (66 reviews) | 9.6 (29 reviews) | 
  | **Product Direction (% positive)** | 8.8 (169 reviews) | 9.0 (46 reviews) | 

---
## Pricing

### Drag

#### Entry-Level Pricing

Plan: Starter

Price: Starting at $10.00 Per Month

Description: For teams starting with collaboration.

Key Features:
- Email channel
- Unlimited users
- Unlimited workspaces

[Browse all 3 editions](https://www.g2.com/products/drag/pricing)

#### Free Trial

Yes

### Keeping

#### Entry-Level Pricing

Plan: Essential

Price: $14.00 1 User Per Month

Description: Includes 2 shared mailboxes and 2 workflows.

Key Features:
- Standard Reporting
- Frequently Asked Questions Database
- Response Templates

[Browse all 2 editions](https://www.g2.com/products/keeping/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Drag** | N/A | N/A |
| **Keeping** | 7.9/10 | 33 |

#### Ticket and Case Management

| Feature | Drag | Keeping | 
|---|---|---|
| **Ticket creation user experience** | 10.0 (6 reviews) ✓ Verified | 8.8 (24 reviews) | 
| **Ticket response user experience** | 10.0 (6 reviews) ✓ Verified | 8.4 (23 reviews) | 
| **Workflow** | 9.7 (6 reviews) ✓ Verified | 8.4 (27 reviews) | 
| **Response Automation** | Not enough data | 7.9 (26 reviews) | 
| **SLA Management** | Not enough data | 7.8 (20 reviews) | 
| **Attachments/Screencasts** | Not enough data | 7.8 (21 reviews) | 
| **Ticket Collaboration** | 9.7 (6 reviews) ✓ Verified | 8.7 (26 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.3 (21 reviews) | 

#### Generative AI

| Feature | Drag | Keeping | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (12 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (12 reviews) | 

#### Agentic AI - Help Desk

| Feature | Drag | Keeping | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Drag | Keeping | 
|---|---|---|
| **Customer Portal** | Not enough data | 7.6 (19 reviews) | 
| **Email to Case** | 10.0 (8 reviews) ✓ Verified | 8.8 (26 reviews) | 
| **Chat/Live Support** | Not enough data | 8.2 (17 reviews) | 
| **Social Integration** | Feature Not Available | 7.0 (17 reviews) | 
| **Voice** | Feature Not Available | 7.1 (16 reviews) | 

#### Platform

| Feature | Drag | Keeping | 
|---|---|---|
| **Mobile User Support** | 5.7 (5 reviews) | 6.8 (17 reviews) | 
| **Customization ** | 9.7 (6 reviews) ✓ Verified | 7.1 (21 reviews) | 
| **User, Role, and Access Management** | 7.3 (5 reviews) | 8.3 (23 reviews) | 
| **Integration** | Not enough data | 8.4 (22 reviews) | 
| **Reporting** | 8.0 (5 reviews) ✓ Verified | 8.0 (22 reviews) | 
| **Dashboards** | 9.0 (7 reviews) ✓ Verified | 7.9 (21 reviews) | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Drag** | 9.3/10 | 5 |
| **Keeping** | N/A | N/A |

#### Setup

| Feature | Drag | Keeping | 
|---|---|---|
| **Activities** | Not enough data | Not enough data | 
| **Flows** | 9.3 (5 reviews) | Not enough data | 
| **Dependencies** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 

#### Management

| Feature | Drag | Keeping | 
|---|---|---|
| **Updates** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Drag | Keeping | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - Workflow Management

| Feature | Drag | Keeping | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Drag** | 8.7/10 | 78 |
| **Keeping** | 8.5/10 | 29 |

#### Productivity Tools

| Feature | Drag | Keeping | 
|---|---|---|
| **Notes** | 9.0 (64 reviews) | 8.5 (25 reviews) | 
| **Internal Discussion** | 9.0 (62 reviews) | 8.3 (23 reviews) | 
| **Assignments and Tasks** | 9.1 (66 reviews) | 9.0 (25 reviews) | 
| **Workflows** | 8.8 (60 reviews) | 8.3 (24 reviews) | 
| **Templates** | 8.0 (51 reviews) | 8.1 (24 reviews) | 
| **Integrations** | 8.4 (43 reviews) | 8.1 (23 reviews) | 
| **Tagging System** | 8.9 (64 reviews) | 9.1 (24 reviews) | 

#### Analytics

| Feature | Drag | Keeping | 
|---|---|---|
| **Trends** | 8.3 (10 reviews) | 8.0 (23 reviews) | 
| **Performance Tracking** | 8.5 (42 reviews) | 8.3 (23 reviews) | 
| **Email Tracking** | 8.9 (51 reviews) | 8.8 (24 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Drag | Keeping | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Drag** | N/A | N/A |
| **Keeping** | N/A | N/A |

#### Inbox Tools

| Feature | Drag | Keeping | 
|---|---|---|
| **Unified Inbox** | Not enough data | Not enough data | 
| **Filters** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 

#### Coordination Tools

| Feature | Drag | Keeping | 
|---|---|---|
| **Calendar** | Not enough data | Not enough data | 
| **Contacts** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 

#### Software Options

| Feature | Drag | Keeping | 
|---|---|---|
| **Desktop Application** | Feature Not Available | Not enough data | 
| **Mobile Application** | Not enough data | Not enough data | 

#### Email Client - Agentic AI

| Feature | Drag | Keeping | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Drag** | 7.5/10 | 34 |
| **Keeping** | N/A | N/A |

#### Sorting & Filtering

| Feature | Drag | Keeping | 
|---|---|---|
| **Attachment Search** | 8.5 (21 reviews) | Not enough data | 
| **Tags** | 7.9 (30 reviews) | Not enough data | 
| **AI Sorting** | 7.6 (19 reviews) | Not enough data | 
| **Predefined Rules** | 7.2 (22 reviews) | Not enough data | 

#### Integrations

| Feature | Drag | Keeping | 
|---|---|---|
| **Microsoft Outlook Integration** | Feature Not Available | Not enough data | 
| **Gmail Integration** | 8.8 (33 reviews) | Not enough data | 
| **Apple Calendar Integration** | 6.7 (12 reviews) | Not enough data | 

#### Time Management

| Feature | Drag | Keeping | 
|---|---|---|
| **Unified Inbox** | 8.9 (24 reviews) | Not enough data | 
| **Email Automation** | 7.7 (22 reviews) | Not enough data | 
| **Snooze** | 7.6 (14 reviews) | Not enough data | 

#### Generative AI

| Feature | Drag | Keeping | 
|---|---|---|
| **AI Text Generation** | 6.2 (7 reviews) | Not enough data | 
| **AI Text-to-Speech** | 6.4 (7 reviews) | Not enough data | 
| **AI Text Summarization** | 6.9 (7 reviews) | Not enough data | 

#### Agentic AI - Email Management

| Feature | Drag | Keeping | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Drag** | N/A | N/A |
| **Keeping** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Drag | Keeping | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Drag** | N/A | N/A |
| **Keeping** | N/A | N/A |

#### Agentic AI - Google Workspace for Sales

| Feature | Drag | Keeping | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Drag (5):** [Email Management Software](https://www.g2.com/categories/email-management), [Email Client Software](https://www.g2.com/categories/email-client), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools)



---
## Reviewer Demographics

### By Company Size

| Segment | Drag | Keeping | 
|---|---|---|
| **Small-Business** | 86.0% | 79.4% | 
| **Mid-Market** | 11.2% | 20.6% | 
| **Enterprise** | 2.8% | 0% | 

### By Industry

#### Drag

- **Non-Profit Organization Management:** 15.2%
- **Leisure, Travel & Tourism:** 7.6%
- **Education Management:** 4.8%
- **Computer Software:** 4.4%
- **Marketing and Advertising:** 3.6%
- **Information Technology and Services:** 3.2%
- **Consumer Services:** 2.8%
- **Museums and Institutions:** 2.4%
- **Higher Education:** 2.4%
- **Primary/Secondary Education:** 2.4%
- **Other:** 51.2%

#### Keeping

- **Higher Education:** 7.4%
- **Retail:** 7.4%
- **Consumer Services:** 5.9%
- **Computer Software:** 5.9%
- **Non-Profit Organization Management:** 5.9%
- **Marketing and Advertising:** 5.9%
- **Health, Wellness and Fitness:** 4.4%
- **Electrical/Electronic Manufacturing:** 4.4%
- **Construction:** 4.4%
- **Information Technology and Services:** 2.9%
- **Other:** 45.6%

---
## Alternatives

### Alternatives to Drag

- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2469 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (840 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [Streak](https://www.g2.com/products/streak/reviews) — 4.5/5 stars (265 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12581 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)

### Alternatives to Keeping

- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2469 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (840 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7651 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews)

---
## Top Discussions

### Drag

- Title: [Best use for construction industry, project related, task related](https://www.g2.com/discussions/47398-best-use-for-construction-industry-project-related-task-related) — 1 comment, 1 upvote
  > **Top comment:** "Hey Matt, have a look at this tutoria on how to best use Drag for  task management: https://help.dragapp.com/en/article/using-drag-for-task-management-10n4z1v/"
- Title: [signiture](https://www.g2.com/discussions/34722-signiture) — 1 comment, 1 upvote
  > **Top comment:** "Hey Mark! Can you please specify a bit more what exactly you need to fix in your email signature so our team can try to provide more accurate advice? "
- Title: [Does anyone know of a way to integrate Drag with a time tracking or recording tool](https://www.g2.com/discussions/32517-does-anyone-know-of-a-way-to-integrate-drag-with-a-time-tracking-or-recording-tool) — 1 comment, 1 upvote
  > **Top comment:** "I know it is integrated with Google Calender"

### Keeping

- Title: [Is there any possidbility that you could remove or change to something more appealingd codes as [#QvQyF4kdwm] in a subject space?](https://www.g2.com/discussions/39820-is-there-any-possidbility-that-you-could-remove-or-change-to-something-more-appealingd-codes-as-qvqyf4kdwm-in-a-subject-space) — 2 comments, 1 upvote
  > **Top comment:** "Hi Ana - We're happy to report that you no longer need to have the ticket ID in your subject.  This is the default for all new accounts, and we're happy to..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/drag-vs-keeping)