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At a Glance
Market Segments
Small-Business (85.9% of reviews)
Small-Business (82.8% of reviews)
Entry-Level Pricing
Starting at $10.00 Per Month
$14.00 1 User Per Month
Drag
Star Rating
(260)4.5 out of 5
Market Segments
Small-Business (85.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $10.00 Per Month
Browse all 3 pricing plansKeeping
Star Rating
(65)4.5 out of 5
Market Segments
Small-Business (82.8% of reviews)
Pros & Cons
Entry-Level Pricing
$14.00 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Drag excels in ticket creation user experience, achieving a perfect score of 10.0, while Keeping falls behind with a score of 8.9. Reviewers mention that the intuitive interface makes it easy to create tickets quickly, enhancing overall productivity.
- Reviewers mention that Drag's ticket response user experience also stands out with a score of 10.0, compared to Keeping's 8.4. Users say that the streamlined process for responding to tickets in Drag significantly reduces response times.
- G2 users highlight that Drag's workflow management is superior, scoring 9.7, while Keeping only scores 8.3. Users report that Drag's customizable workflows allow for better task delegation and tracking, which is crucial for small businesses.
- Users on G2 mention that Drag's quality of support is rated highly at 9.3, whereas Keeping's support quality is rated at 8.9. Reviewers say that Drag's responsive customer service team is a key factor in their satisfaction with the product.
- Reviewers mention that Drag offers a more robust tagging system with a score of 8.9, compared to Keeping's 9.0. However, users report that the tagging features in Drag are more user-friendly and effective for organizing tasks and tickets.
- Users say that Drag's integration capabilities are rated at 8.1, while Keeping's integration score is slightly lower at 8.2. Reviewers mention that Drag's seamless integration with various tools enhances its usability, making it a preferred choice for many small businesses.
Pricing
Entry-Level Pricing
Drag
Starter
Starting at $10.00
Per Month
For teams starting with collaboration.
- Email channel
- Unlimited users
- Unlimited workspaces
Keeping
Essential
$14.00
1 User Per Month
Includes 2 shared mailboxes and 2 workflows.
- Standard Reporting
- Frequently Asked Questions Database
- Response Templates
Free Trial
Drag
Free Trial is available
Keeping
Free Trial is available
Ratings
Meets Requirements
8.6
165
8.6
45
Ease of Use
8.8
168
8.9
47
Ease of Setup
8.7
76
8.7
32
Ease of Admin
8.8
69
9.4
29
Quality of Support
9.3
153
9.1
39
Has the product been a good partner in doing business?
9.2
66
9.6
28
Product Direction (% positive)
8.8
168
8.9
42
Features by Category
Ticket and Case Management
10.0
6
|
Verified
8.7
23
10.0
6
|
Verified
8.6
22
9.7
6
|
Verified
8.4
26
Not enough data
7.9
26
Not enough data
7.8
20
Not enough data
7.8
21
9.7
6
|
Verified
8.6
24
Not enough data
8.3
21
Generative AI
Not enough data
7.6
12
Not enough data
7.4
12
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
7.6
19
10.0
8
|
Verified
8.8
23
Not enough data
8.2
17
Feature Not Available
7.0
17
Feature Not Available
7.1
16
Platform
5.7
5
6.8
17
9.7
6
|
Verified
7.1
21
7.3
5
8.3
23
Not enough data
8.3
21
8.0
5
|
Verified
7.9
21
9.0
7
|
Verified
7.9
21
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbox Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Coordination Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Options
Feature Not Available
Not enough data
Not enough data
Not enough data
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
8.5
21
Not enough data
7.9
30
Not enough data
7.6
19
Not enough data
7.2
22
Not enough data
Integrations
Feature Not Available
Not enough data
8.8
33
Not enough data
6.7
12
Not enough data
Time Management
8.9
24
Not enough data
7.7
22
Not enough data
7.6
14
Not enough data
Generative AI
6.2
7
Not enough data
6.4
7
Not enough data
6.9
7
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Drag and Keeping are categorized as Shared Inbox and Help Desk
Unique Categories
Drag is categorized as Email Management, Email Client, Workflow Management, Google Workspace for Sales, and Google Workspace Communication Tools
Keeping has no unique categories
Reviews
Reviewers' Company Size
Drag
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Keeping
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
15.3%
Leisure, Travel & Tourism
7.6%
Education Management
4.8%
Computer Software
4.4%
Marketing and Advertising
3.6%
Other
64.3%
Retail
7.8%
Higher Education
7.8%
Non-Profit Organization Management
6.3%
Marketing and Advertising
6.3%
Consumer Services
6.3%
Other
65.6%
Discussions
signiture
1 Comment
DB
Hey Mark! Can you please specify a bit more what exactly you need to fix in your email signature so our team can try to provide more accurate advice? Read more
Does anyone know of a way to integrate Drag with a time tracking or recording tool
1 Comment
LL
I know it is integrated with Google CalenderRead more
Best use for construction industry, project related, task related
1 Comment
DB
Hey Matt, have a look at this tutoria on how to best use Drag for task management: https://help.dragapp.com/en/article/using-drag-for-task-management-10n4z1v/Read more
Is there any possidbility that you could remove or change to something more appealingd codes as [#QvQyF4kdwm] in a subject space?
2 Comments
JN
Our team actually likes these ticket numbers. It makes it very clear what is a ticket and what is not. We internally use a XMPP type service and can mention...Read more
Keeping has no more discussions with answers
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