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Compare Drag and Keeping 
Featured Products
At a Glance
Market Segments
Small-Business (86.0% of reviews)
Small-Business (82.8% of reviews)
Entry-Level Pricing
Starting at $10.00 Per Month
$14.00 1 User Per Month
Drag
Star Rating
(261)4.5 out of 5
Market Segments
Small-Business (86.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $10.00 Per Month
Browse all 3 pricing plansKeeping
Star Rating
(65)4.5 out of 5
Market Segments
Small-Business (82.8% of reviews)
Pros & Cons
Entry-Level Pricing
$14.00 1 User Per Month
Browse all 2 pricing plansDrag vs Keeping
When assessing the two solutions, reviewers found Keeping easier to use and administer. Reviewers also felt that Keeping was easier to do business with overall. However reviewers felt that the products are equally easy to set up.
- Drag and Keeping both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Drag is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Keeping over Drag.
Pricing
Entry-Level Pricing
Drag
Starter
Starting at $10.00
Per Month
For teams starting with collaboration.
- Email channel
- Unlimited users
- Unlimited workspaces
Keeping
Essential
$14.00
1 User Per Month
Includes 2 shared mailboxes and 2 workflows.
- Standard Reporting
- Frequently Asked Questions Database
- Response Templates
Free Trial
Drag
Free Trial is available
Keeping
Free Trial is available
Ratings
Meets Requirements
8.6
166
8.6
45
Ease of Use
8.8
169
8.9
47
Ease of Setup
8.7
77
8.7
32
Ease of Admin
8.8
69
9.4
29
Quality of Support
9.3
154
9.1
39
Has the product been a good partner in doing business?
9.2
66
9.6
28
Product Direction (% positive)
8.8
169
8.9
42
Features by Category
Ticket and Case Management
10.0
6
|
Verified
8.7
23
10.0
6
|
Verified
8.6
22
9.7
6
|
Verified
8.4
26
Not enough data
7.9
26
Not enough data
7.8
20
Not enough data
7.8
21
9.7
6
|
Verified
8.6
24
Not enough data
8.3
21
Generative AI
Not enough data
7.6
12
Not enough data
7.4
12
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
7.6
19
10.0
8
|
Verified
8.8
23
Not enough data
8.2
17
Feature Not Available
7.0
17
Feature Not Available
7.1
16
Platform
5.7
5
6.8
17
9.7
6
|
Verified
7.1
21
7.3
5
8.3
23
Not enough data
8.3
21
8.0
5
|
Verified
7.9
21
9.0
7
|
Verified
7.9
21
Setup
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbox Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Coordination Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Options
Feature Not Available
Not enough data
Not enough data
Not enough data
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
8.5
21
Not enough data
7.9
30
Not enough data
7.6
19
Not enough data
7.2
22
Not enough data
Integrations
Feature Not Available
Not enough data
8.8
33
Not enough data
6.7
12
Not enough data
Time Management
8.9
24
Not enough data
7.7
22
Not enough data
7.6
14
Not enough data
Generative AI
6.2
7
Not enough data
6.4
7
Not enough data
6.9
7
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Drag and Keeping are categorized as Shared Inbox and Help Desk
Unique Categories
Drag is categorized as Email Management, Email Client, Workflow Management, Google Workspace for Sales, and Google Workspace Communication Tools
Keeping has no unique categories
Reviews
Reviewers' Company Size
Drag
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Keeping
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
15.2%
Leisure, Travel & Tourism
7.6%
Education Management
4.8%
Computer Software
4.4%
Marketing and Advertising
3.6%
Other
64.4%
Retail
7.8%
Higher Education
7.8%
Non-Profit Organization Management
6.3%
Marketing and Advertising
6.3%
Consumer Services
6.3%
Other
65.6%
Discussions
signiture
1 Comment
DB
Hey Mark! Can you please specify a bit more what exactly you need to fix in your email signature so our team can try to provide more accurate advice? Read more
Does anyone know of a way to integrate Drag with a time tracking or recording tool
1 Comment
LL
I know it is integrated with Google CalenderRead more
Best use for construction industry, project related, task related
1 Comment
DB
Hey Matt, have a look at this tutoria on how to best use Drag for task management: https://help.dragapp.com/en/article/using-drag-for-task-management-10n4z1v/Read more
Is there any possidbility that you could remove or change to something more appealingd codes as [#QvQyF4kdwm] in a subject space?
2 Comments
JN
Our team actually likes these ticket numbers. It makes it very clear what is a ticket and what is not. We internally use a XMPP type service and can mention...Read more
Keeping has no more discussions with answers
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