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# Drag vs Keeping Comparison - What are their main differences?

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DragKeeping[+ Add Product](#)

Reviews

**Drag** [

4.5/5(261)

](https://www.g2.com/products/drag/reviews#reviews)

**Keeping** [

4.5/5(71)

](https://www.g2.com/products/keeping/reviews#reviews)

Pricing

**Drag**
Free Trial

**Starting at $12.00** Per Month · Starter

**Keeping**
Free Trial

**$14.00** 1 User Per Month · Essential

**Pricing Insights**
from reviews

Time to Implement

**Drag**
1 month

Based on 8 responses

**Keeping**
\<1 monthFaster

Based on 14 responses

Return on Investment

**Drag**
6 months

Based on 5 responses

**Keeping**
4 months2 months sooner

Based on 9 responses

Perceived Cost

**Drag**
$$$$$

**Keeping**
$$$$$

Average Discount

**Drag**
42%28% more

**Keeping**
14%

 ![Drag](https://images.g2crowd.com/uploads/product/hd_favicon/b21e2ef17aba33fb2a566288f8eca7c0/drag.svg "Drag")

 ![Keeping](https://images.g2crowd.com/uploads/product/hd_favicon/7f65b242424bb7fd72486e1723cadcdc/keeping.svg "Keeping")

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Pros & Cons

**Drag**
[
Collaboration (6)
](https://www.g2.com/products/drag/reviews?filters%5Bsentiment_snippet%5D=1475556&qs=pros-and-cons#reviews)[
Organization (6)
](https://www.g2.com/products/drag/reviews?filters%5Bsentiment_snippet%5D=1478200&qs=pros-and-cons#reviews)[
Limited Customization (3)
](https://www.g2.com/products/drag/reviews?filters%5Bsentiment_snippet%5D=1478309&qs=pros-and-cons#reviews)[
Difficult Setup (2)
](https://www.g2.com/products/drag/reviews?filters%5Bsentiment_snippet%5D=1476071&qs=pros-and-cons#reviews)

**Keeping**
[
Ease of Use (2)
](https://www.g2.com/products/keeping/reviews?filters%5Bsentiment_snippet%5D=1340885&qs=pros-and-cons#reviews)[
Simple (2)
](https://www.g2.com/products/keeping/reviews?filters%5Bsentiment_snippet%5D=1340642&qs=pros-and-cons#reviews)[
Complex Administration (1)
](https://www.g2.com/products/keeping/reviews?filters%5Bsentiment_snippet%5D=1340557&qs=pros-and-cons#reviews)[
Difficult Learning (1)
](https://www.g2.com/products/keeping/reviews?filters%5Bsentiment_snippet%5D=2044258&qs=pros-and-cons#reviews)

Integrations

**Drag**
Not enough data

**Keeping**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a9a6d57cdd833bf0381d21fd9246641/google-workspace.png "Product Avatar Image")

Google Workspace

](https://www.g2.com/products/google-workspace/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image")

Jira

](https://www.g2.com/products/jira/reviews)[
View all
](https://www.g2.com/products/keeping/integrations)

Screenshots

**Drag**
 ![Drag screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/101533/screenshot-1-hero.png)

**Keeping**
 ![Keeping screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/161199/communicate-status-2.png)

Ratings

Meets Requirements

**Drag**

8.6

8.6166

**Keeping**

8.6

8.651

Ease of Use

**Drag**

8.8

8.8169

**Keeping**

8.9

8.953

Ease of Setup

**Drag**

8.7

8.777

**Keeping**

8.8

8.838

Ease of Admin

**Drag**

8.8

8.869

**Keeping**

9.4

9.431

Quality of Support

**Drag**

9.3

9.3154

**Keeping**

9.1

9.144

Has the product been a good partner in doing business?

**Drag**

9.2

9.266

**Keeping**

9.6

9.629

Product Direction (% positive)

**Drag**

8.8

8.8169

**Keeping**

9.0

9.047

Features

Shared Inbox[Hide 12 FeaturesShow 12 Features](javascript:void(0);)

8.7

78

8.5

29

Productivity Tools

Notes

9.0(won by 0.5)

64

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.5

25

Internal Discussion

9.0(won by 0.7)

62

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.3

23

Assignments and Tasks

9.1(won by 0.1)

66

9.0

25

Workflows

8.8(won by 0.5)

60

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.3

24

Templates

8.0

51

8.1(won by 0.1)

24

Integrations

8.4(won by 0.3)

43

8.1

23

Tagging System

8.9

64

9.1(won by 0.2)

24

Analytics

Trends

8.3(won by 0.3)

10

8.0

23

Performance Tracking

8.5(won by 0.2)

42

8.3

23

Email Tracking

8.9(won by 0.1)

51

8.8

24

Agentic AI - Shared Inbox

Autonomous Task Execution

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

Not enough data

7.9

34

Ticket and Case Management

Ticket Creation User Experience

10.0(won by 1.2)

6

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.8

24

Ticket Response User Experience

10.0(won by 1.6)

6

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.4

23

Workflow

9.7(won by 1.3)

6

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.4

27

Ticket Collaboration

9.7(won by 1.0)

6

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.7

26

Automated Response

Not enough data

7.9(won by default)

26

Service Level Agreement (SLA) Management

Not enough data

7.8(won by default)

20

Attachments/Screencasts

Not enough data

7.8(won by default)

21

Customer/Contact Database

Not enough data

8.3(won by default)

21

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

7.6(won by default)

12

AI Text Summarization

Not enough data

7.4(won by default)

12

Generative AI

Not enough data

Not enough data

Agentic AI - Help Desk

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Communication Channels

Email to Case

10.0(won by 1.2)

8

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.8

26

Customer Portal

Not enough data

7.6(won by default)

19

Live Chat Support

Not enough data

8.2(won by default)

17

Social Media Integration

Feature Not Available

7.0(won by default)

17

Voice

Feature Not Available

7.1(won by default)

16

Video Chat

Not enough data

Not enough data

Platform

Mobile User Support

5.7

5

6.8(won by 1.1)

17

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Customization 

9.7(won by 2.6)

6

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.1

21

User, Role, and Access Management

7.3

5

8.3(won by 1.0)

23

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Reporting

8.0(tied score)

5

|

Verified

8.0(tied score)

22

Activity Dashboard

9.0(won by 1.1)

7

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.9

21

Third-Party Integrations

Not enough data

8.4(won by default)

22

Mobile Access

Not enough data

Not enough data

Additional Functionality

Automated Routing

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Workflow Management[Hide 49 FeaturesShow 49 Features](javascript:void(0);)

9.3

5

Not enough data

Setup

Flows

9.3(won by default)

5

Not enough data

Activities

Not enough data

Not enough data

Dependencies

Not enough data

Not enough data

Notifications

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Business Process Automation

Not enough data

Not enough data

Management

Updates

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Integration

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Workflow Management

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Additional Functionality

Drag & Drop

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Customizable Dashboard

Not enough data

Not enough data

Rules-Based Workflow

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Workflow Configuration

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

No-Code

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Graphical Workflow Editor

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

API

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Compliance Tracking

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Project Workflow

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Email Management[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

7.5

34

Not enough data

Sorting & Filtering

Attachment Search

8.5(won by default)

21

Not enough data

Tags

7.9(won by default)

30

Not enough data

AI Sorting

7.6(won by default)

19

Not enough data

Predefined Rules

7.2(won by default)

22

Not enough data

Integrations

Gmail Integration

8.8(won by default)

33

Not enough data

Apple Calendar Integration

6.7(won by default)

12

Not enough data

Microsoft Outlook Integration

Feature Not Available

Not enough data

Social Media Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Time Management

Unified Inbox

8.9(won by default)

24

Not enough data

Email Automation

7.7(won by default)

22

Not enough data

Snooze

7.6(won by default)

14

Not enough data

Generative AI

AI Text Generation

6.2(won by default)

7

Not enough data

AI Text-to-Speech

6.4(won by default)

7

Not enough data

AI Text Summarization

6.9(won by default)

7

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Email Management

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Additional Functionality

Whitelisting/Blacklisting

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Signature Management

Not enough data

Not enough data

Shared Inboxes

Not enough data

Not enough data

Email Distribution

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Routing

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Data Recovery

Not enough data

Not enough data

Archiving & Retention

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

API

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Response Management

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Email Monitoring

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Email Tracking

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Spam Blocker

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Campaign Analytics

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Show 4 feature categories with incomplete data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Email Client[Hide 11 FeaturesShow 11 Features](javascript:void(0);)

Not enough data

Not enough data

Inbox Tools

Unified Inbox

Not enough data

Not enough data

Filters

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Notifications

Not enough data

Not enough data

Coordination Tools

Calendar

Not enough data

Not enough data

Contacts

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Software Options

Desktop Application

Feature Not Available

Not enough data

Mobile Application

Not enough data

Not enough data

Email Client - Agentic AI

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Google Workspace Communication Tools[Hide 1 FeatureShow 1 Feature](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - Google Workspace Communication Tools

Cross-system Integration

Not enough data

Not enough data

Google Workspace for Sales[Hide 5 FeaturesShow 5 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - Google Workspace for Sales

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Drag](https://images.g2crowd.com/uploads/product/hd_favicon/b21e2ef17aba33fb2a566288f8eca7c0/drag.svg "Drag")](https://www.g2.com/products/drag/reviews)

Drag

Small-Business(50 or fewer emp.)

86.0%

Mid-Market(51-1000 emp.)

11.2%

Enterprise(\> 1000 emp.)

2.8%

[![Keeping](https://images.g2crowd.com/uploads/product/hd_favicon/7f65b242424bb7fd72486e1723cadcdc/keeping.svg "Keeping")](https://www.g2.com/products/keeping/reviews)

Keeping

Small-Business(50 or fewer emp.)

78.6%

Mid-Market(51-1000 emp.)

21.4%

Enterprise(\> 1000 emp.)

0%

Small-Business

(50 or fewer emp.)

86.0%

78.6%

Mid-Market

(51-1000 emp.)

11.2%

21.4%

Enterprise

(\> 1000 emp.)

2.8%

0%

Reviewers' Industry

[![Drag](https://images.g2crowd.com/uploads/product/hd_favicon/b21e2ef17aba33fb2a566288f8eca7c0/drag.svg "Drag")](https://www.g2.com/products/drag/reviews)
Drag

Non-Profit Organization Management

15.2%

Leisure, Travel & Tourism

7.6%

Education Management

4.8%

Computer Software

4.4%

Marketing and Advertising

3.6%

Other

64.4%

[![Keeping](https://images.g2crowd.com/uploads/product/hd_favicon/7f65b242424bb7fd72486e1723cadcdc/keeping.svg "Keeping")](https://www.g2.com/products/keeping/reviews)
Keeping

Retail

7.1%

Higher Education

7.1%

Consumer Services

5.7%

Marketing and Advertising

5.7%

Computer Software

5.7%

Other

68.6%

FAQs

## Drag vs Keeping FAQs

Generated using AI

Last updated: August 16, 2026

### What is the difference between Drag vs Keeping?

Drag and Keeping are both highly rated Workflow Management tools for small businesses, but Drag stands out for its collaboration and organization strengths, while Keeping is noted for its ease of use and simple administration.

| [Drag](https://www.g2.com/products/drag/reviews) | [Keeping](https://www.g2.com/products/keeping/reviews) |
| --- | --- |
| 4.5/5 (261 reviews) | 4.5/5 (70 reviews) |
| Small-Business | Small-Business |
| 8.7 | 8.8 |
| 9.3 | 9.1 |
| Collaboration (6 all-time mentions) | Ease of Use (2 all-time mentions) |

### How do the pricing models of Drag and Keeping compare?

Drag and Keeping are rated at parity for value, with both products receiving strong satisfaction scores for price and cost.

- **Drag:** Reviewers highlight that Drag offers strong value for its shared inbox and workflow features, with several noting its pricing is competitive for the functionality provided.
- **Keeping:** Reviewers describe Keeping as cost-effective, especially for teams seeking a simple shared inbox solution, and mention its affordability compared to more complex alternatives.

### What are the best alternatives to Drag and Keeping?

The top three alternatives to Drag and Keeping are Hiver in Gmail, Gmelius, and Front.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Drag](https://www.g2.com/products/drag/reviews) | 4.5/5 (261 reviews) | Small-Business | Competitive value for shared inbox features | Collaboration (6 all-time mentions) |
| [Keeping](https://www.g2.com/products/keeping/reviews) | 4.5/5 (70 reviews) | Small-Business | Cost-effective for simple shared inbox needs | Ease of Use (2 all-time mentions) |
| [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) | 4.6/5 (1283 reviews) | Small-Business | — | Shared inbox management |
| [Gmelius](https://www.g2.com/products/gmelius/reviews) | 4.4/5 (776 reviews) | Small-Business | — | Collaboration and workflow automation |
| [Front](https://www.g2.com/products/front/reviews) | 4.7/5 (2507 reviews) | Small-Business | — | Team collaboration and communication |

### Which Workflow Management features should I prioritize when comparing Drag and Keeping?

Buyers comparing Drag and Keeping should prioritize collaboration, organization, ease of use, customization, and automation.

- **Collaboration:** Drag (6 all-time mentions), Keeping (1 all-time mention)
- **Organization:** Drag (6 all-time mentions), Keeping (1 all-time mention)
- **Ease of Use:** Drag (5 all-time mentions, 8.8 score), Keeping (2 all-time mentions, 8.9 score)
- **Customization:** Drag (3 all-time mentions for limited customization), Keeping (1 all-time mention for limited customization)
- **Automation:** Drag (2 all-time mentions), Keeping (recent reviews cite automation for email assignments)

### What are the pros and cons of Drag vs Keeping?

Drag's headline strength is collaboration and workflow organization, while Keeping's is ease of use and simple administration.

- **Drag strengths:** Collaboration (6 all-time mentions), organization (6), team collaboration (6), ease of use (5), email management (5), efficiency (4), intuitive interface (3), time-saving (3), automation (2).
- **Drag trade-offs:** Limited customization (3), difficult setup (2), occasional performance issues and learning curve noted in recent reviews.
- **Keeping strengths:** Ease of use (2), simple interface (2), case management (1), easy access (1), easy integrations (1), organization (1), response time (1), team collaboration (1).
- **Keeping trade-offs:** Complex administration (1), learning curve (1), limited customization (1), search difficulty (1), tagging issues (1), mobile usability and notification limitations noted in recent reviews.

### Is Drag or Keeping better for small businesses?

Both Drag and Keeping are optimized for small businesses, with Drag showing a slight edge in reviewer-cited collaboration and organization for small teams.

- **Drag:** Largest segment is Small-Business; reviewers frequently highlight its value for team collaboration and shared inbox management in small business settings.
- **Keeping:** Largest segment is Small-Business; reviewers note its simplicity and ease of use for small teams managing shared inboxes.

### Which Workflow Management platform has better integrations?

Drag and Keeping are rated at parity for integrations, with both products supporting integrations relevant to workflow management.

- **Drag:** Reviewers mention easy integrations, but no specific third-party tools are cited in recent reviews.
- **Keeping:** Reviewers mention integration with Jira in recent reviews, and highlight its integration with Gmail and Shopify for workflow management.

### How do Drag and Keeping compare on customer support?

Drag and Keeping are rated at near-parity for Quality of Support, with Drag at 9.3 and Keeping at 9.1, a difference below the materiality threshold.

- **Drag:** Reviewers consistently describe support as responsive and helpful, with multiple recent reviews praising the support team's quick responses and assistance during setup and troubleshooting.
- **Keeping:** Reviewers highlight fast and thorough support, with several noting the support team is excellent, responsive, and provides robust resources for onboarding and troubleshooting.

### Which is easier to implement, Drag or Keeping?

Drag and Keeping are rated at near-parity for Ease of Setup, with Drag at 8.7 and Keeping at 8.8, a difference below the materiality threshold.

- **Drag:** Reviewers describe setup as straightforward but note a moderate learning curve, especially for advanced features and automations.
- **Keeping:** Reviewers highlight easy onboarding and fast setup, with some mentioning that training is simple for teams already using Google Suite, though a few note initial complexity for advanced administration.

### Which product has better Workflow?

Drag and Keeping are both highly rated for Workflow, with Drag showing more frequent reviewer-cited workflow strengths.

- **Drag:** Workflow is the most frequently mentioned feature, with 6 all-time mentions for collaboration and organization, and reviewers consistently highlight its Kanban-style boards and workflow visualization.
- **Keeping:** Workflow is cited in recent reviews for structuring shared inboxes and ticket management, with reviewers noting improved accountability and response times.

Alternatives

**Drag Alternatives**

 ![Gmelius](https://images.g2crowd.com/uploads/product/hd_favicon/5d2d0e9e8ede7c83af3a7bf592b0ae98/gmelius.svg "Gmelius")

[
Gmelius
](/products/gmelius/reviews)

 ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail")

[
Hiver in Gmail
](/products/hiver-in-gmail/reviews)

 ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front")

[
Front
](/products/front/reviews)

 ![Missive](https://images.g2crowd.com/uploads/product/hd_favicon/7a4f901d50e8d0824a8699df35276baa/missive.svg "Missive")

[
Missive
](/products/missive/reviews)

**Keeping Alternatives**

 ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail")

[
Hiver in Gmail
](/products/hiver-in-gmail/reviews)

 ![Gmelius](https://images.g2crowd.com/uploads/product/hd_favicon/5d2d0e9e8ede7c83af3a7bf592b0ae98/gmelius.svg "Gmelius")

[
Gmelius
](/products/gmelius/reviews)

 ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front")

[
Front
](/products/front/reviews)

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

## Drag vs Keeping

When assessing the two solutions, reviewers found Keeping easier to use, set up, and administer. Reviewers also preferred doing business with Keeping overall.

- Drag and Keeping both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Drag is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Keeping over Drag.