# ConnectWise Automate vs Kaseya VSA Comparison | | ConnectWise Automate | Kaseya VSA | |---|---|---| | **Star Rating** | 4.1 out of 5 | 4.0 out of 5 | | **Total Reviews** | 139 | 323 | | **Largest Market Segment** | Small-Business (64.6% of reviews) | Small-Business (51.8% of reviews) | | **Entry Level Price** | No pricing available | standard | --- ## Top Pros & Cons ### ConnectWise Automate Pros: - Features (3 reviews) - Asset Management (2 reviews) Cons: - Needs Improvement (2 reviews) - UX Improvement (2 reviews) ### Kaseya VSA Pros: - Ease of Use (7 reviews) - Automation (6 reviews) Cons: - Missing Features (4 reviews) - Connection Issues (3 reviews) --- ## Ratings Comparison | Rating | ConnectWise Automate | Kaseya VSA | |---|---|---| | **Meets Requirements** | 8.5 (110 reviews) | 8.3 (255 reviews) | | **Ease of Use** | 7.4 (112 reviews) | 7.6 (263 reviews) | | **Ease of Setup** | 6.6 (73 reviews) | 7.2 (218 reviews) | | **Ease of Admin** | 7.1 (65 reviews) | 7.9 (217 reviews) | | **Quality of Support** | 7.6 (105 reviews) | 7.4 (244 reviews) | | **Has the product been a good partner in doing business?** | 7.8 (66 reviews) | 7.7 (209 reviews) | | **Product Direction (% positive)** | 6.9 (108 reviews) | 7.4 (256 reviews) | --- ## Pricing ### ConnectWise Automate #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Kaseya VSA #### Entry-Level Pricing Plan: Kaseya VSA Pricing Price: standard Description: Full featured solution for IT departments and MSPs. Key Features: - Discover, Audit, Inventory, Monitor - Clients, Servers & Networks - Remote Control - Patch Management [Learn more about Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) #### Free Trial Yes --- ## Features Comparison By Category ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | 9.3/10 | 32 | | **Kaseya VSA** | 8.2/10 | 122 | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | ConnectWise Automate | Kaseya VSA | |---|---|---| | **Device Management** | 9.4 (26 reviews) ✓ Verified | 8.3 (121 reviews) ✓ Verified | | **Asset Management** | Not enough data | Not enough data | | **ITIL Policy Compliance** | Not enough data | Not enough data | #### Monitoring and Management | Feature | ConnectWise Automate | Kaseya VSA | |---|---|---| | **Remote Monitoring** | 9.4 (25 reviews) ✓ Verified | 8.6 (118 reviews) ✓ Verified | | **Asset Tracking** | 9.1 (23 reviews) | 7.8 (113 reviews) | | **Application Deployment** | 9.0 (21 reviews) ✓ Verified | 7.7 (114 reviews) ✓ Verified | | **Patch Management** | 8.8 (23 reviews) ✓ Verified | 8.1 (117 reviews) ✓ Verified | | **Asset Tracking** | Not enough data | Not enough data | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | ConnectWise Automate | Kaseya VSA | |---|---|---| | **Workflow Management** | Not enough data | Not enough data | #### Service Management | Feature | ConnectWise Automate | Kaseya VSA | |---|---|---| | **Remote Access** | 9.8 (23 reviews) ✓ Verified | 8.5 (119 reviews) ✓ Verified | | **Service Management (Issue Prioritization)** | Not enough data | Not enough data | | **Ticketing** | Not enough data | Not enough data | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | ConnectWise Automate | Kaseya VSA | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Remote Support | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **Kaseya VSA** | 7.4/10 | 111 | #### Administration | Feature | ConnectWise Automate | Kaseya VSA | |---|---|---| | **Screen Sharing** | Not enough data | 8.7 (105 reviews) | | **File Sharing** | Not enough data | 8.0 (100 reviews) | | **Session Recording** | Not enough data | 7.8 (90 reviews) | | **Unattended Remote Access** | Not enough data | 8.6 (106 reviews) | | **Multi - Session Handling** | Not enough data | 8.2 (94 reviews) | | **Multi-Monitor Support** | Not enough data | 7.8 (99 reviews) | #### Maintenance | Feature | ConnectWise Automate | Kaseya VSA | |---|---|---| | **Remote Reboot** | Not enough data | 8.7 (102 reviews) | | **Remote Printing** | Not enough data | 7.1 (84 reviews) | #### Communication | Feature | ConnectWise Automate | Kaseya VSA | |---|---|---| | **Text Chat** | Not enough data | 7.3 (93 reviews) | | **VoIP** | Not enough data | 5.4 (79 reviews) | | **Video Conference Call** | Not enough data | 5.6 (78 reviews) | | **Screen Annotations** | Not enough data | 6.6 (77 reviews) | #### Security | Feature | ConnectWise Automate | Kaseya VSA | |---|---|---| | **Data Encryption** | Not enough data | 7.4 (81 reviews) | | **Compliance** | Not enough data | 7.7 (88 reviews) | #### Device Support | Feature | ConnectWise Automate | Kaseya VSA | |---|---|---| | **Mobile Device Access** | Not enough data | 6.1 (82 reviews) | | **Multi-Platform Support** | Not enough data | 7.6 (94 reviews) | | **Cross-Platform** | Not enough data | 7.5 (93 reviews) | #### Performance | Feature | ConnectWise Automate | Kaseya VSA | |---|---|---| | **Reporting** | Not enough data | 7.8 (97 reviews) | ### Service Desk | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **Kaseya VSA** | 7.5/10 | 77 | #### Incident Management | Feature | ConnectWise Automate | Kaseya VSA | |---|---|---| | **Automate Ticket Routing** | Not enough data | 7.9 (58 reviews) | | **Ticket Prioritization** | Not enough data | 8.0 (57 reviews) | | **Ticket Notifications** | Not enough data | 8.0 (60 reviews) | | **Knowledge Base** | Not enough data | 7.3 (59 reviews) | | **Knowledge Base/Ticket Integration** | Not enough data | 7.6 (54 reviews) | #### Reporting | Feature | ConnectWise Automate | Kaseya VSA | |---|---|---| | **Dashboards** | Not enough data | 7.3 (68 reviews) | | **Time Tracking** | Not enough data | 6.8 (55 reviews) | | **Surveys** | Not enough data | 6.5 (50 reviews) | #### Access & Usability | Feature | ConnectWise Automate | Kaseya VSA | |---|---|---| | **Mobile** | Not enough data | 6.5 (53 reviews) | | **Self Service** | Not enough data | 7.6 (55 reviews) | | **Active Directory** | Not enough data | 7.9 (57 reviews) | | **Multi-Channel Access** | Not enough data | 8.0 (49 reviews) | #### Agentic AI - Service Desk | Feature | ConnectWise Automate | Kaseya VSA | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Enterprise IT Management | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **Kaseya VSA** | 7.8/10 | 134 | #### Analysis | Feature | ConnectWise Automate | Kaseya VSA | |---|---|---| | **Threat Detection** | Not enough data | 7.3 (86 reviews) | #### Platform | Feature | ConnectWise Automate | Kaseya VSA | |---|---|---| | **Unified Communications Platform** | Not enough data | 7.1 (80 reviews) | | **Remote Access** | Not enough data | 8.4 (123 reviews) | | **ITIL Policy Compliance** | Not enough data | 7.8 (85 reviews) | | **Asset Tracking** | Not enough data | 8.3 (112 reviews) | | **IT Knowledge Management** | Not enough data | 7.6 (94 reviews) | #### Security | Feature | ConnectWise Automate | Kaseya VSA | |---|---|---| | **Endpoint Protection** | Not enough data | 7.8 (97 reviews) | | **Patch Management** | Not enough data | 8.2 (120 reviews) | | **Disaster Recovery** | Not enough data | Feature Not Available | | **Service Management** | Not enough data | 8.0 (104 reviews) | | **Workflow Management** | Not enough data | 7.6 (94 reviews) | #### Agentic AI - Enterprise IT Management | Feature | ConnectWise Automate | Kaseya VSA | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Unique to Kaseya VSA (4):** [Remote Support Software](https://www.g2.com/categories/remote-support), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Patch Management Software](https://www.g2.com/categories/patch-management) --- ## Reviewer Demographics ### By Company Size | Segment | ConnectWise Automate | Kaseya VSA | |---|---|---| | **Small-Business** | 64.6% | 51.8% | | **Mid-Market** | 33.1% | 42.1% | | **Enterprise** | 2.3% | 6.1% | ### By Industry #### ConnectWise Automate - **Information Technology and Services:** 63.8% - **Computer & Network Security:** 7.7% - **Computer Networking:** 3.8% - **Computer Software:** 2.3% - **Construction:** 2.3% - **Hospital & Health Care:** 2.3% - **Accounting:** 1.5% - **Consumer Goods:** 1.5% - **Food & Beverages:** 1.5% - **Hospitality:** 1.5% - **Other:** 11.5% #### Kaseya VSA - **Information Technology and Services:** 36.9% - **Computer & Network Security:** 9.4% - **Computer Networking:** 2.6% - **Primary/Secondary Education:** 2.6% - **Financial Services:** 2.3% - **Consulting:** 1.9% - **Banking:** 1.9% - **Computer Software:** 1.9% - **Construction:** 1.9% - **Accounting:** 1.6% - **Other:** 36.9% --- ## Alternatives ### Alternatives to ConnectWise Automate - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4303 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1141 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (757 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (554 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3952 reviews) - [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1034 reviews) ### Alternatives to Kaseya VSA - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1141 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4303 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (554 reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1092 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3952 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews) - [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) — 4.6/5 stars (377 reviews) --- ## Top Discussions ### ConnectWise Automate - Title: [What is the best way to create a new user on a computer already in connectwise automate?](https://www.g2.com/discussions/what-is-the-best-way-to-create-a-new-user-on-a-computer-already-in-connectwise-automate) — 1 comment, 1 upvote > **Top comment:** "Use a variable and power shell script." ### Kaseya VSA - Title: [What if I'm under contract with another solution?](https://www.g2.com/discussions/what-if-i-m-under-contract-with-another-solution) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "We are always willing to work with our customers to assist in moving to our solution, give us a call and let's talk through the details of our existing..." - Title: [Is there a Free Trial available of the Product?](https://www.g2.com/discussions/is-there-a-free-trial-available-of-the-product) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "We currently have a totally free 14 day trial of Kaseya VSA if you'd like to give the platform a try. The trial comes with absolutely no obligations, and we..." - Title: [Where is Kaseya located?](https://www.g2.com/discussions/where-is-kaseya-located) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Kaseya is headquartered in Dublin, Ireland and has a presence in over 20 countries. Our U.S. headquarters is in Waltham, Massachusetts. Visit the Contact Us..." - Title: [Does VSA integrate with any other related providers?](https://www.g2.com/discussions/does-vsa-integrate-with-any-other-related-providers) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "VSA has various integrations with other providers to help you tie together your IT infrastructure. Kaseya offers a full suite of IT solutions through their..." - Title: [What does Kaseya do?](https://www.g2.com/discussions/what-does-kaseya-do) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Kaseya provides cloud-based IT management and security software that enables IT organizations and Managed Service Providers (MSPs) to deliver high-quality IT..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/connectwise-automate-vs-kaseya-vsa)