# ConnectWise Automate vs Kaseya VSA Comparison

---
## Frequently Asked Questions

### What is the difference between Kaseya VSA vs ConnectWise Automate?

ConnectWise Automate stands out for its slightly higher reviewer rating and support satisfaction, while Kaseya VSA is noted for ease of use and setup.

| | [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) | [ConnectWise Automate](https://www.g2.com/products/connectwise-automate/reviews) |
| --- | --- | --- |
| G2 Rating (reviews) | 4.0/5 (327 reviews) | 4.1/5 (140 reviews) |
| Largest Segment | Small-Business | Small-Business |
| Ease of Setup score | 7.2 | 6.6 |
| Quality of Support score | 7.4 | 7.6 |
| Top Reviewer-Cited Strength | Ease of Use (10 all-time mentions) | Features (3 all-time mentions) |



### How do the pricing models of Kaseya VSA and ConnectWise Automate compare?

Kaseya VSA is favored for value by reviewers, with a higher satisfaction score on price-related dimensions.

- **Kaseya VSA:** In recent reviews, buyers highlight affordability and low overhead as key reasons for choosing Kaseya VSA, especially for small shops and one-person operations.
- **ConnectWise Automate:** Reviewers note that ConnectWise Automate is worth the price for MSPs but mention concerns about onboarding costs and the need for consulting to unlock full value.
- **Switching reasons:** Recent reviewers cite Kaseya VSA's lower cost and bundled offerings as primary reasons for switching from other platforms.



### What are the best alternatives to Kaseya VSA and ConnectWise Automate?

The top three alternatives to Kaseya VSA and ConnectWise Automate are NinjaOne, Atera, and N-able N-central.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) | 4.0/5 (327 reviews) | Small-Business | Affordable, low overhead for small operations | Ease of Use (10 all-time mentions) |
| [ConnectWise Automate](https://www.g2.com/products/connectwise-automate/reviews) | 4.1/5 (140 reviews) | Small-Business | Worth the price for MSPs, but onboarding costs noted | Features (3 all-time mentions) |
| [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5 (5025 reviews) | Mid-Market | — | — |
| [Atera](https://www.g2.com/products/atera/reviews) | 4.6/5 (1247 reviews) | Small-Business | — | — |
| [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) | 4.4/5 (563 reviews) | Small-Business | — | — |



### Which Remote Support features should I prioritize when comparing Kaseya VSA and ConnectWise Automate?

Buyers should prioritize Patch Management, Automation, Integrations, Ease of Use, and Remote Access when comparing Kaseya VSA and ConnectWise Automate.

- **Patch Management:** Kaseya VSA (4 all-time mentions), ConnectWise Automate (frequent reviewer praise for patching and update automation).
- **Automation:** Kaseya VSA (9 all-time mentions), ConnectWise Automate (2 all-time mentions).
- **Integrations:** Kaseya VSA (5 all-time mentions), ConnectWise Automate (ScreenConnect integration, 6 all-time mentions).
- **Ease of Use:** Kaseya VSA (10 all-time mentions), ConnectWise Automate (1 all-time mention).
- **Remote Access:** Kaseya VSA (5 all-time mentions), ConnectWise Automate (1 all-time mention).



### What are the pros and cons of Kaseya VSA vs ConnectWise Automate?

Kaseya VSA's headline strength is ease of use, while ConnectWise Automate is recognized for its robust feature set.

- **Kaseya VSA strengths:** Ease of Use (10 all-time mentions), Automation (9), User Interface (9), Integrations (5), Patch Management (4), Easy Setup (4).
- **Kaseya VSA trade-offs:** Missing Features (5), Connectivity Issues (4), Remote Access Issues (4), Slow Performance (4).
- **ConnectWise Automate strengths:** Features (3 all-time mentions), Asset Management (2), Automation (2), Easy Integrations (1), Monitoring (1), Remote Control (1).
- **ConnectWise Automate trade-offs:** Needs Improvement (2), UX Improvement (2), Agent Reliability (1), Connection Issues (1), Software Bugs (1), Inadequate Updates (1).



### Is Kaseya VSA or ConnectWise Automate better for small businesses?

Kaseya VSA is the better fit for small businesses, with strong reviewer sentiment and a focus on affordability and ease of use.

- **Kaseya VSA:** Small-Business is the largest segment, with reviewers consistently citing low overhead, easy setup, and value for small teams and solo IT admins.
- **ConnectWise Automate:** Small-Business is also the largest segment, but reviewers note a steeper learning curve and more complex setup, making it less favored for very small teams.



### Which Remote Support platform has better integrations?

ConnectWise Automate is favored for integrations, with more reviewer-cited integration mentions and specific third-party tool support.

- **Kaseya VSA:** Integrates with IT Glue, with 6 all-time mentions in reviews.
- **ConnectWise Automate:** Integrates with ScreenConnect (6 all-time mentions) and ConnectWise PSA (1 all-time mention), with reviewers highlighting the value of these integrations for remote support and ticketing workflows.



### How do Kaseya VSA and ConnectWise Automate compare on customer support?

ConnectWise Automate and Kaseya VSA are rated at near parity on Quality of Support, with scores of 7.6 and 7.4 respectively.

- **Kaseya VSA:** Reviewers describe support as generally responsive, with some citing excellent onboarding and others noting slow response times or outsourced support.
- **ConnectWise Automate:** Reviewers highlight good support experiences, especially for implementation and troubleshooting, but also mention occasional difficulty reaching support and a need for more proactive updates.



### Which is easier to implement, Kaseya VSA or ConnectWise Automate?

Kaseya VSA is easier to implement, with a higher Ease of Setup score (7.2 vs 6.6) and more frequent reviewer praise for onboarding and deployment.

- **Kaseya VSA:** Reviewers consistently cite easy onboarding, quick setup, and intuitive configuration, especially for small teams and solo admins.
- **ConnectWise Automate:** Reviewers note a steeper learning curve, complex initial setup, and the need for dedicated training or consulting to unlock full value.



### Which product has better Patch Management?

Both Kaseya VSA and ConnectWise Automate are highly rated for Patch Management, with reviewers frequently citing this feature as a core strength.

- **Kaseya VSA:** Patch Management is cited in 4 all-time mentions, with reviewers praising automation, ease of deployment, and centralized update management.
- **ConnectWise Automate:** Reviewers frequently highlight patch management as a main reason for adoption, noting its ability to manage thousands of endpoints and automate updates, with strong satisfaction reflected in recent reviews.



| | ConnectWise Automate | Kaseya VSA | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 141 | 327 | 

---
## Top Pros & Cons

### ConnectWise Automate

Pros:
- Features (3 reviews)
- Asset Management (2 reviews)

Cons:
- Needs Improvement (2 reviews)
- UX Improvement (2 reviews)

### Kaseya VSA

Pros:
- Ease of Use (7 reviews)
- Automation (6 reviews)

Cons:
- Missing Features (4 reviews)
- Connection Issues (3 reviews)

---
## Ratings Comparison
| Rating | ConnectWise Automate | Kaseya VSA | 
|---|---|---|
  | **Meets Requirements** | 8.5 (111 reviews) | 8.3 (258 reviews) | 
  | **Ease of Use** | 7.4 (114 reviews) | 7.6 (266 reviews) | 
  | **Ease of Setup** | 6.7 (75 reviews) | 7.2 (220 reviews) | 
  | **Ease of Admin** | 7.2 (66 reviews) | 7.9 (218 reviews) | 
  | **Quality of Support** | 7.6 (106 reviews) | 7.4 (247 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.8 (67 reviews) | 7.7 (210 reviews) | 
  | **Product Direction (% positive)** | 6.9 (108 reviews) | 7.4 (258 reviews) | 

---
## Pricing

### ConnectWise Automate

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Kaseya VSA

#### Entry-Level Pricing

Plan: Kaseya VSA Pricing

Price: standard

Description: Full featured solution for IT departments and MSPs.

Key Features:
- Discover, Audit, Inventory, Monitor - Clients, Servers & Networks
- Remote Control
- Patch Management

[Learn more about Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Patch Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **Kaseya VSA** | N/A | N/A |

#### Additional Functionality

| Feature | ConnectWise Automate | Kaseya VSA | 
|---|---|---|
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Patch Prioritization** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Network Wide Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **IT Asset Tracking** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Automatic Patch Deployment** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Patch Testing** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Automatic Scans** | Not enough data | Not enough data | 
| **Active Directory Integration** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Usage Tracking/Analytics** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 

### Vulnerability Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **Kaseya VSA** | N/A | N/A |

#### Additional Functionality

| Feature | ConnectWise Automate | Kaseya VSA | 
|---|---|---|
| **Search/Filter** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Certificate Assessment** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Automated Containment** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 
| **Penetration Testing** | Not enough data | Not enough data | 
| **Runtime Container Security** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Security Auditing** | Not enough data | Not enough data | 
| **Issue Tracking** | Not enough data | Not enough data | 
| **Threat Intelligence** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Endpoint Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Vulnerability Management** | Not enough data | Not enough data | 
| **Goal Setting/Tracking** | Not enough data | Not enough data | 
| **Vulnerability Assessment** | Not enough data | Not enough data | 
| **Asset Tagging** | Not enough data | Not enough data | 
| **Assessment Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Vulnerability/Threat Prioritization** | Not enough data | Not enough data | 
| **Vulnerability Protection** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **SQL Injections** | Not enough data | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | 9.3/10 | 34 |
| **Kaseya VSA** | 8.2/10 | 124 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | ConnectWise Automate | Kaseya VSA | 
|---|---|---|
| **Device Management** | 9.4 (26 reviews) ✓ Verified | 8.3 (122 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | Not enough data | 
| **ITIL Policy Compliance** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 
| **Mobile Device Management** | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | ConnectWise Automate | Kaseya VSA | 
|---|---|---|
| **Remote Monitoring** | 9.4 (26 reviews) ✓ Verified | 8.6 (119 reviews) ✓ Verified | 
| **Asset Tracking** | 9.1 (23 reviews) | 7.8 (113 reviews) | 
| **Application Deployment** | 9.0 (22 reviews) ✓ Verified | 7.7 (114 reviews) ✓ Verified | 
| **Patch Management** | 8.9 (24 reviews) ✓ Verified | 8.1 (118 reviews) ✓ Verified | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Deployment Management** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **IT Incident Management** | Not enough data | Not enough data | 
| **Remediation Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Help Desk Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Vendor Management** | Not enough data | Not enough data | 
| **Network Monitoring** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Network Monitoring** | Not enough data | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | ConnectWise Automate | Kaseya VSA | 
|---|---|---|
| **Workflow Management** | Not enough data | Not enough data | 

#### Service Management

| Feature | ConnectWise Automate | Kaseya VSA | 
|---|---|---|
| **Remote Access** | 9.8 (23 reviews) ✓ Verified | 8.5 (119 reviews) ✓ Verified | 
| **Service Management (Issue Prioritization)** | Not enough data | Not enough data | 
| **Ticketing** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | ConnectWise Automate | Kaseya VSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Active Directory Integration** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | ConnectWise Automate | Kaseya VSA | 
|---|---|---|
| **Audit Trail** | Not enough data | Not enough data | 
| **Build Automation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Endpoint Protection** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **Anti Virus** | Not enough data | Not enough data | 
| **Security Tools** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Backup and Recovery** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Usage Tracking/Analytics** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Automatic Backup** | Not enough data | Not enough data | 
| **Device Auto Discovery** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **For MSPs** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Real-time Alerts** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Network Security** | Not enough data | Not enough data | 
| **Uptime Reporting** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **Kaseya VSA** | 7.4/10 | 113 |

#### Administration

| Feature | ConnectWise Automate | Kaseya VSA | 
|---|---|---|
| **Screen Sharing** | Not enough data | 8.8 (106 reviews) | 
| **File Sharing** | Not enough data | 8.0 (101 reviews) | 
| **Session Recording** | Not enough data | 7.8 (91 reviews) | 
| **Unattended Remote Access** | Not enough data | 8.6 (107 reviews) | 
| **Multi - Session Handling** | Not enough data | 8.2 (94 reviews) | 
| **Multi-Monitor Support** | Not enough data | 7.8 (99 reviews) | 

#### Maintenance

| Feature | ConnectWise Automate | Kaseya VSA | 
|---|---|---|
| **Remote Reboot** | Not enough data | 8.7 (102 reviews) | 
| **Remote Printing** | Not enough data | 7.1 (84 reviews) | 

#### Communication 

| Feature | ConnectWise Automate | Kaseya VSA | 
|---|---|---|
| **Text Chat** | Not enough data | 7.3 (93 reviews) | 
| **VoIP** | Not enough data | 5.4 (79 reviews) | 
| **Video Conference Call** | Not enough data | 5.6 (78 reviews) | 
| **Screen Annotations** | Not enough data | 6.6 (77 reviews) | 

#### Security

| Feature | ConnectWise Automate | Kaseya VSA | 
|---|---|---|
| **Data Encryption** | Not enough data | 7.4 (81 reviews) | 
| **Compliance** | Not enough data | 7.7 (88 reviews) | 

#### Device Support

| Feature | ConnectWise Automate | Kaseya VSA | 
|---|---|---|
| **Mobile Device Access** | Not enough data | 6.1 (82 reviews) | 
| **Multi-Platform Support** | Not enough data | 7.6 (94 reviews) | 
| **Cross-Platform** | Not enough data | 7.5 (93 reviews) | 
| **Video Support** | Not enough data | Not enough data | 

#### Performance

| Feature | ConnectWise Automate | Kaseya VSA | 
|---|---|---|
| **Reporting** | Not enough data | 7.7 (98 reviews) | 

#### Additional Functionality

| Feature | ConnectWise Automate | Kaseya VSA | 
|---|---|---|
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Two-Factor Authentication** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Summary Reports** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Session Transfer** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Troubleshooting** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Diagnostic Tools** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **Kaseya VSA** | 7.5/10 | 77 |

#### Incident Management

| Feature | ConnectWise Automate | Kaseya VSA | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 7.9 (58 reviews) | 
| **Ticket Prioritization** | Not enough data | 8.0 (57 reviews) | 
| **Ticket Notifications** | Not enough data | 8.0 (60 reviews) | 
| **Knowledge Base** | Not enough data | 7.3 (59 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 7.6 (54 reviews) | 
| **Real-Time Notifications** | Not enough data | Not enough data | 

#### Reporting

| Feature | ConnectWise Automate | Kaseya VSA | 
|---|---|---|
| **Dashboards** | Not enough data | 7.3 (68 reviews) | 
| **Time Tracking** | Not enough data | 6.8 (55 reviews) | 
| **Surveys** | Not enough data | 6.5 (50 reviews) | 
| **Activity Tracking** | Not enough data | Not enough data | 

#### Access & Usability

| Feature | ConnectWise Automate | Kaseya VSA | 
|---|---|---|
| **Mobile** | Not enough data | 6.5 (53 reviews) | 
| **Self Service** | Not enough data | 7.6 (55 reviews) | 
| **Active Directory** | Not enough data | 7.9 (57 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.0 (49 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Agentic AI - Service Desk

| Feature | ConnectWise Automate | Kaseya VSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | ConnectWise Automate | Kaseya VSA | 
|---|---|---|
| **Project Management** | Not enough data | Not enough data | 
| **Procurement Management** | Not enough data | Not enough data | 
| **CMDB** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **IT Risk Management** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **Localization Automation** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Scheduled/Automated Reports** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Release & Deployment** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Asset Lifecycle Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **Kaseya VSA** | 7.8/10 | 135 |

#### Analysis

| Feature | ConnectWise Automate | Kaseya VSA | 
|---|---|---|
| **Threat Detection** | Not enough data | 7.3 (86 reviews) | 

#### Platform

| Feature | ConnectWise Automate | Kaseya VSA | 
|---|---|---|
| **Unified Communications Platform** | Not enough data | 7.1 (80 reviews) | 
| **Remote Access** | Not enough data | 8.3 (124 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 7.8 (85 reviews) | 
| **Asset Tracking** | Not enough data | 8.3 (113 reviews) | 
| **IT Knowledge Management** | Not enough data | 7.6 (94 reviews) | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 

#### Security

| Feature | ConnectWise Automate | Kaseya VSA | 
|---|---|---|
| **Endpoint Protection** | Not enough data | 7.7 (98 reviews) | 
| **Patch Management** | Not enough data | 8.2 (121 reviews) | 
| **Disaster Recovery** | Not enough data | Feature Not Available | 
| **Service Management** | Not enough data | 8.0 (104 reviews) | 
| **Workflow Management** | Not enough data | 7.6 (94 reviews) | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **License Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | ConnectWise Automate | Kaseya VSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | ConnectWise Automate | Kaseya VSA | 
|---|---|---|
| **Audit Trail** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Security Tools** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Personalization and Recommendation** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **IT Reporting** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Issue Auditing** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm)


**Unique to Kaseya VSA (4):** [Remote Support Software](https://www.g2.com/categories/remote-support), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Patch Management Software](https://www.g2.com/categories/patch-management)


---
## Reviewer Demographics

### By Company Size

| Segment | ConnectWise Automate | Kaseya VSA | 
|---|---|---|
| **Small-Business** | 64.4% | 52.4% | 
| **Mid-Market** | 32.6% | 41.5% | 
| **Enterprise** | 3.0% | 6.1% | 

### By Industry

#### ConnectWise Automate

- **Information Technology and Services:** 63.6%
- **Computer & Network Security:** 7.6%
- **Computer Networking:** 3.8%
- **Computer Software:** 2.3%
- **Construction:** 2.3%
- **Hospital & Health Care:** 2.3%
- **Accounting:** 1.5%
- **Consumer Goods:** 1.5%
- **Hospitality:** 1.5%
- **Food & Beverages:** 1.5%
- **Other:** 12.1%

#### Kaseya VSA

- **Information Technology and Services:** 36.9%
- **Computer & Network Security:** 9.6%
- **Computer Networking:** 2.6%
- **Primary/Secondary Education:** 2.6%
- **Financial Services:** 2.2%
- **Consulting:** 1.9%
- **Banking:** 1.9%
- **Computer Software:** 1.9%
- **Construction:** 1.9%
- **Accounting:** 1.6%
- **Other:** 36.9%

---
## Alternatives

### Alternatives to ConnectWise Automate

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (5038 reviews)
- [Remote Monitoring and Management](https://www.g2.com/products/remote-monitoring-and-management/reviews) — 4.6/5 stars (1274 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (801 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (564 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (360 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (557 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.5/5 stars (125 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4196 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1211 reviews)

### Alternatives to Kaseya VSA

- [Remote Monitoring and Management](https://www.g2.com/products/remote-monitoring-and-management/reviews) — 4.6/5 stars (1274 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (5038 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (564 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.5/5 stars (125 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1142 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4196 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (557 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (360 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1358 reviews)
- [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) — 4.6/5 stars (377 reviews)

---
## Top Discussions

### ConnectWise Automate

- Title: [What is the best way to create a new user on a computer already in connectwise automate?](https://www.g2.com/discussions/what-is-the-best-way-to-create-a-new-user-on-a-computer-already-in-connectwise-automate) — 1 comment, 1 upvote
  > **Top comment:** "Use a variable and power shell script."

### Kaseya VSA

- Title: [What if I'm under contract with another solution?](https://www.g2.com/discussions/what-if-i-m-under-contract-with-another-solution) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We are always willing to work with our customers to assist in moving to our solution, give us a call and let's talk through the details of our existing..."
- Title: [Is there a Free Trial available of the Product?](https://www.g2.com/discussions/is-there-a-free-trial-available-of-the-product) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We currently have a totally free 14 day trial of Kaseya VSA if you'd like to give the platform a try. The trial comes with absolutely no obligations, and we..."
- Title: [Where is Kaseya located?](https://www.g2.com/discussions/where-is-kaseya-located) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kaseya is headquartered in Dublin, Ireland and has a presence in over 20 countries. Our U.S. headquarters is in Waltham, Massachusetts. Visit the Contact Us..."
- Title: [Does VSA integrate with any other related providers?](https://www.g2.com/discussions/does-vsa-integrate-with-any-other-related-providers) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "VSA has various integrations with other providers to help you tie together your IT infrastructure. Kaseya offers a full suite of IT solutions through their..."
- Title: [What does Kaseya do?](https://www.g2.com/discussions/what-does-kaseya-do) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kaseya provides cloud-based IT management and security software that enables IT organizations and Managed Service Providers (MSPs) to deliver high-quality IT..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/connectwise-automate-vs-kaseya-vsa)