# Kaseya VSA vs NinjaOne Comparison
---
## AI Generated Summary
- **G2 reviewers report** that NinjaOne excels in user experience, with many praising its intuitive interface and ease of use. Users appreciate how it streamlines day-to-day endpoint management without unnecessary complexity, making it a favorite for those who prioritize efficiency.
- **According to verified reviews** , Kaseya VSA offers robust remote management and automation features, which users find beneficial for monitoring devices and pushing updates. However, some users mention challenges with configuration, indicating that it may not always align perfectly with specific workflow needs.
- **Users say** that NinjaOne's quick installation process and centralized device dashboard significantly enhance productivity. Reviewers highlight the effectiveness of its automation policies and remote access tools, which contribute to a seamless management experience.
- **Reviewers mention** that while Kaseya VSA has a solid feature set for remote monitoring and management, its overall user satisfaction is lower compared to NinjaOne. Users have noted that the interface could benefit from improvements to match the ease of use found in NinjaOne.
- **G2 reviewers highlight** NinjaOne's strong support quality, with many users expressing confidence in the product's reliability and the trustworthiness of its reporting features. This level of support is a significant factor for teams looking for dependable software solutions.
- **According to recent feedback** , Kaseya VSA's strengths lie in its remote management capabilities, but it faces challenges in user satisfaction metrics compared to NinjaOne. Users have noted that while it performs well in specific tasks, the overall experience could be enhanced with better usability and support.



| | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 326 | 4,973 | 
| **Largest Market Segment** | Small-Business (52.2% of reviews) | Mid-Market (47.1% of reviews) | 
| **Entry Level Price** | standard | No pricing available | 

---
## Top Pros & Cons

### Kaseya VSA

Pros:
- Ease of Use (10 reviews)
- Automation (9 reviews)

Cons:
- Missing Features (5 reviews)
- Connectivity Issues (4 reviews)

### NinjaOne

Pros:
- Ease of Use (1373 reviews)
- Automation (909 reviews)

Cons:
- Missing Features (792 reviews)
- Improvement Needed (424 reviews)

---
## Ratings Comparison
| Rating | Kaseya VSA | NinjaOne | 
|---|---|---|
  | **Meets Requirements** | 8.3 (257 reviews) | 9.0 (4714 reviews) | 
  | **Ease of Use** | 7.6 (265 reviews) | 9.1 (4761 reviews) | 
  | **Ease of Setup** | 7.2 (220 reviews) | 9.1 (4494 reviews) | 
  | **Ease of Admin** | 7.9 (218 reviews) | 9.1 (3685 reviews) | 
  | **Quality of Support** | 7.4 (246 reviews) | 9.1 (4507 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.7 (210 reviews) | 9.4 (3609 reviews) | 
  | **Product Direction (% positive)** | 7.4 (258 reviews) | 9.7 (4486 reviews) | 

---
## Pricing

### Kaseya VSA

#### Entry-Level Pricing

Plan: Kaseya VSA Pricing

Price: standard

Description: Full featured solution for IT departments and MSPs.

Key Features:
- Discover, Audit, Inventory, Monitor - Clients, Servers & Networks
- Remote Control
- Patch Management

[Learn more about Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews)

#### Free Trial

Yes

### NinjaOne

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | N/A | N/A |
| **NinjaOne** | 8.0/10 | 937 |

#### Administration

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Change Management** | Not enough data | 8.3 (700 reviews) | 
| **Asset Management** | Not enough data | 8.8 (771 reviews) | 
| **Reports & Analytics** | Not enough data | 8.3 (760 reviews) | 

#### Service Desk

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Help Desk** | Not enough data | 8.3 (778 reviews) | 
| **Incident Reports** | Not enough data | 8.0 (695 reviews) | 
| **Process Workflow** | Not enough data | 7.8 (654 reviews) | 

#### Management

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Reporting** | Not enough data | 8.3 (666 reviews) | 
| **Administration Console** | Not enough data | 9.0 (666 reviews) | 
| **Access Management** | Not enough data | 8.8 (626 reviews) | 
| **Asset Management** | Not enough data | 8.9 (626 reviews) | 
| **Policy Dictation** | Not enough data | 8.4 (596 reviews) | 

#### Functionality

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Ticketing System** | Not enough data | 7.7 (673 reviews) | 
| **Performance Logging** | Not enough data | 8.5 (635 reviews) | 
| **Alerting** | Not enough data | 8.9 (705 reviews) | 
| **Automation** | Not enough data | 9.0 (727 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.0 (180 reviews) | 
| **Multi-step Planning** | Not enough data | 6.8 (174 reviews) | 
| **Cross-system Integration** | Not enough data | 6.9 (173 reviews) | 
| **Adaptive Learning** | Not enough data | 6.8 (174 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.7 (172 reviews) | 
| **Proactive Assistance** | Not enough data | 6.8 (173 reviews) | 
| **Decision Making** | Not enough data | 6.9 (171 reviews) | 

### Server Backup

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | N/A | N/A |
| **NinjaOne** | 8.2/10 | 448 |

#### Compatibility 

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **File Server Backup** | Not enough data | 8.9 (392 reviews) | 
| **Database Server Backup** | Not enough data | 8.3 (315 reviews) | 
| **Virtual Machines** | Not enough data | 8.5 (343 reviews) | 
| **Repository Models** | Not enough data | 8.3 (291 reviews) | 

#### Management

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Continuous Backup** | Not enough data | Feature Not Available | 
| **Disaster Recovery** | Not enough data | 8.4 (325 reviews) | 
| **Storage Capacity** | Not enough data | 8.7 (314 reviews) | 
| **Remote Backup** | Not enough data | 9.0 (368 reviews) | 
| **Activity Monitoring** | Not enough data | 9.3 (392 reviews) | 

#### Compliance

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Security Standards** | Not enough data | 8.8 (312 reviews) | 
| **Cloud Data Protection** | Not enough data | 8.4 (291 reviews) | 
| **Data Deduplication** | Not enough data | Feature Not Available | 

#### Agentic AI - Server Backup

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (70 reviews) | 
| **Multi-step Planning** | Not enough data | 7.4 (67 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (68 reviews) | 
| **Adaptive Learning** | Not enough data | 7.4 (65 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (66 reviews) | 
| **Decision Making** | Not enough data | 7.5 (66 reviews) | 

### Online Backup

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | N/A | N/A |
| **NinjaOne** | 8.7/10 | 524 |

#### Functionality

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Real-time Sync** | Not enough data | 8.5 (117 reviews) | 
| **Storage Capacity** | Not enough data | 8.8 (366 reviews) | 
| **Remote Backup** | Not enough data | 9.1 (452 reviews) | 
| **Versioning** | Not enough data | 8.6 (367 reviews) | 
| **Mobile Backup Application** | Not enough data | Feature Not Available | 

#### Compatibility 

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Disk Backup** | Not enough data | Feature Not Available | 
| **Local Backup** | Not enough data | 8.7 (391 reviews) | 
| **Storage Formats** | Not enough data | 8.3 (336 reviews) | 

#### Management

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **File Sharing** | Not enough data | 8.3 (349 reviews) | 
| **Security Standards** | Not enough data | 8.9 (359 reviews) | 
| **Encrypted Storage** | Not enough data | 8.8 (346 reviews) | 

#### Agentic AI - Online Backup

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### SaaS Backup

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | N/A | N/A |
| **NinjaOne** | 8.5/10 | 58 |

#### Functionality

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Real-time Sync** | Not enough data | 8.5 (40 reviews) | 
| **Storage Capacity** | Not enough data | 9.6 (43 reviews) | 
| **Remote Backup** | Not enough data | 9.4 (48 reviews) | 
| **Versioning** | Not enough data | 9.0 (42 reviews) | 

#### Compatibility 

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Endpoint Variety** | Not enough data | 9.2 (22 reviews) | 
| **SaaS Application Variety** | Not enough data | 8.8 (40 reviews) | 
| **Storage Formats** | Not enough data | 8.5 (36 reviews) | 

#### Management

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **File Sharing** | Not enough data | 7.3 (31 reviews) | 
| **Security Standards** | Not enough data | 9.2 (42 reviews) | 
| **Encrypted Storage** | Not enough data | 9.3 (39 reviews) | 

#### Agentic AI - SaaS Backup

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 8.0 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (5 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.3 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (5 reviews) | 
| **Decision Making** | Not enough data | 7.7 (5 reviews) | 

### Email Archiving

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | N/A | N/A |
| **NinjaOne** | 7.8/10 | 49 |

#### Functionality

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Email Storage** | Not enough data | 9.5 (43 reviews) | 
| **Encryption** | Not enough data | 9.3 (40 reviews) | 
| **Reporting** | Not enough data | 8.4 (39 reviews) | 
| **Email Analysis** | Not enough data | 8.2 (37 reviews) | 
| **Migration** | Not enough data | 7.6 (37 reviews) | 
| **Archive Backup** | Not enough data | 9.4 (46 reviews) | 

#### Agentic AI - Email Archiving

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (5 reviews) | 
| **Multi-step Planning** | Not enough data | 6.7 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 6.7 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 6.3 (5 reviews) | 
| **Decision Making** | Not enough data | 6.3 (5 reviews) | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | 8.2/10 | 122 |
| **NinjaOne** | 8.2/10 | 3302 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Device Management** | 8.3 (121 reviews) ✓ Verified | 9.4 (2909 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 9.0 (873 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 8.3 (493 reviews) | 

#### Monitoring and Management

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Remote Monitoring** | 8.6 (118 reviews) ✓ Verified | 9.4 (2795 reviews) ✓ Verified | 
| **Asset Tracking** | 7.8 (113 reviews) | 8.5 (2049 reviews) | 
| **Application Deployment** | 7.7 (114 reviews) ✓ Verified | 8.8 (2313 reviews) ✓ Verified | 
| **Patch Management** | 8.1 (117 reviews) ✓ Verified | 9.1 (2768 reviews) ✓ Verified | 
| **Asset Tracking** | Not enough data | 8.6 (606 reviews) | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Workflow Management** | Not enough data | 8.7 (554 reviews) | 

#### Service Management

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Remote Access** | 8.5 (119 reviews) ✓ Verified | 9.3 (2615 reviews) ✓ Verified | 
| **Service Management (Issue Prioritization)** | Not enough data | 8.2 (504 reviews) | 
| **Ticketing** | Not enough data | 7.8 (656 reviews) | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (563 reviews) | 
| **Multi-step Planning** | Not enough data | 7.1 (475 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (500 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (467 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (461 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (481 reviews) | 
| **Decision Making** | Not enough data | 7.2 (477 reviews) | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | N/A | N/A |
| **NinjaOne** | 8.0/10 | 601 |

#### Scope

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Endpoint Inclusiveness** | Not enough data | 8.8 (448 reviews) | 
| **Multi-OS Support** | Not enough data | 9.0 (510 reviews) | 

#### Security

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Reporting and Alerts** | Not enough data | 8.6 (490 reviews) | 
| **Endpoint Protection** | Not enough data | 8.4 (436 reviews) | 
| **Remote Wiping** | Not enough data | 7.6 (415 reviews) | 

#### Management

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Device Enrollment** | Not enough data | 9.0 (469 reviews) | 
| **Device Configuration** | Not enough data | 8.8 (474 reviews) | 
| **Device Compliance** | Not enough data | 8.8 (444 reviews) | 
| **Usage Information** | Not enough data | 8.8 (440 reviews) | 
| **Data Separation** | Not enough data | 7.8 (382 reviews) | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (179 reviews) | 
| **Multi-step Planning** | Not enough data | 7.2 (173 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (175 reviews) | 
| **Adaptive Learning** | Not enough data | 7.2 (170 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (168 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (176 reviews) | 
| **Decision Making** | Not enough data | 7.3 (177 reviews) | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | N/A | N/A |
| **NinjaOne** | 8.3/10 | 827 |

#### Functionality

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Performance Monitoring** | Not enough data | 8.9 (730 reviews) | 
| **Alerting** | Not enough data | 9.0 (773 reviews) | 
| **Improvement Suggestions** | Not enough data | 8.1 (624 reviews) | 
| **Multi-Network Capability** | Not enough data | 8.8 (625 reviews) | 

#### Monitoring - Network Monitoring

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **360-Degree Network Visibility** | Not enough data | Feature Not Available | 
| **Automated Network Discovery** | Not enough data | Feature Not Available | 
| **Real-Time Monitoring** | Not enough data | 8.5 (304 reviews) | 

#### Management

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Performance Baseline** | Not enough data | 8.3 (582 reviews) | 
| **Data Visualization** | Not enough data | 8.3 (598 reviews) | 
| **Path Analysis** | Not enough data | 7.6 (544 reviews) | 

#### Analytics - Network Monitoring

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Predictive Performance Analytics** | Not enough data | Feature Not Available | 
| **Packet & Flow Analysis** | Not enough data | 6.9 (241 reviews) | 

#### Security - Network Monitoring

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Encrypted Data Transmission** | Not enough data | Feature Not Available | 
| **Zero Trust and Identity Management** | Not enough data | Feature Not Available | 
| **Integrated Network Security** | Not enough data | Feature Not Available | 

#### Network Performance - Network Monitoring

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Dynamic Network Optimization** | Not enough data | Feature Not Available | 
| **Automated Tasks Routing** | Not enough data | Feature Not Available | 

#### AI Automation - Network Monitoring

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Not enough data | Feature Not Available | 
| **Self-Healing Networks** | Not enough data | Feature Not Available | 
| **Predictive Network Maintenance** | Not enough data | Feature Not Available | 

#### Agentic AI - Network Monitoring

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | N/A | N/A |
| **NinjaOne** | 8.0/10 | 629 |

#### Monitoring

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 9.3 (578 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | 9.2 (578 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 8.5 (514 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 7.2 (201 reviews) | 

#### Management Tools

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 8.3 (507 reviews) | 
| **Standardization** | Not enough data | 8.7 (516 reviews) ✓ Verified | 
| **Lifecycle Visualization** | Not enough data | 8.5 (491 reviews) ✓ Verified | 

#### Generative AI

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - Incident Management

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (100 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (98 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (97 reviews) | 
| **Adaptive Learning** | Not enough data | 7.3 (97 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.3 (97 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (98 reviews) | 
| **Decision Making** | Not enough data | 7.6 (96 reviews) | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | N/A | N/A |
| **NinjaOne** | 7.9/10 | 1406 |

#### Asset Inventory

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 9.0 (1246 reviews) | 
| **Software Asset Inventory** | Not enough data | 8.9 (1212 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 7.8 (1033 reviews) | 
| **Mobile Asset Inventory** | Not enough data | 7.5 (303 reviews) | 
| **Asset Discovery** | Not enough data | 8.2 (1085 reviews) | 

#### Generative AI

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Generation** | Not enough data | Feature Not Available | 

#### Agentic AI - IT Asset Management

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (256 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (229 reviews) | 
| **Cross-system Integration** | Not enough data | 7.5 (229 reviews) | 
| **Adaptive Learning** | Not enough data | 7.2 (227 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.1 (221 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (231 reviews) | 
| **Decision Making** | Not enough data | 7.2 (231 reviews) | 

#### Management

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Central Dashboard** | Not enough data | 9.1 (1217 reviews) | 
| **Asset Policy Management** | Not enough data | 8.7 (1059 reviews) | 
| **Risk Management** | Not enough data | 8.1 (1017 reviews) | 
| **Integrations** | Not enough data | 8.2 (1112 reviews) | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | 7.4/10 | 113 |
| **NinjaOne** | 8.5/10 | 2312 |

#### Administration

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Screen Sharing** | 8.8 (106 reviews) | 9.3 (1883 reviews) | 
| **File Sharing** | 8.0 (101 reviews) | 8.8 (1726 reviews) | 
| **Session Recording** | 7.8 (91 reviews) | 7.8 (1465 reviews) | 
| **Unattended Remote Access** | 8.6 (107 reviews) | 9.3 (1911 reviews) | 
| **Multi - Session Handling** | 8.2 (94 reviews) | 9.0 (1606 reviews) | 
| **Multi-Monitor Support** | 7.8 (99 reviews) | 8.9 (1695 reviews) | 

#### Maintenance

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Remote Reboot** | 8.7 (102 reviews) | 9.3 (1956 reviews) | 
| **Remote Printing** | 7.1 (84 reviews) | 7.7 (1357 reviews) | 

#### Communication 

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Text Chat** | 7.3 (93 reviews) | 8.0 (1510 reviews) | 
| **VoIP** | 5.4 (79 reviews) | Feature Not Available | 
| **Video Conference Call** | 5.6 (78 reviews) | Feature Not Available | 
| **Screen Annotations** | 6.6 (77 reviews) | 7.3 (1320 reviews) | 

#### Security

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Data Encryption** | 7.4 (81 reviews) | 8.4 (1377 reviews) | 
| **Compliance** | 7.7 (88 reviews) | 8.5 (1425 reviews) | 

#### Device Support

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Mobile Device Access** | 6.1 (82 reviews) | 7.7 (1407 reviews) | 
| **Multi-Platform Support** | 7.6 (94 reviews) | 8.5 (1542 reviews) | 
| **Cross-Platform** | 7.5 (93 reviews) | 8.5 (1493 reviews) | 

#### Performance

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Reporting** | 7.7 (98 reviews) | 8.3 (1627 reviews) | 

### PC Backup

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | N/A | N/A |
| **NinjaOne** | 8.1/10 | 417 |

#### Functionality 

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Incremental Backup** | Not enough data | 9.0 (369 reviews) | 
| **OS Boot Recovery** | Not enough data | 8.0 (308 reviews) | 
| **Bootable Disk** | Not enough data | 8.1 (312 reviews) | 
| **Online Restore** | Not enough data | 8.7 (342 reviews) | 

#### Performance

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Multiple Backup Versions** | Not enough data | 8.8 (338 reviews) | 
| **Unlimited Backup** | Not enough data | 8.6 (324 reviews) | 
| **Deduplication** | Not enough data | Feature Not Available | 
| **Lag Free Operation** | Not enough data | 8.7 (320 reviews) | 

#### Agentic AI - PC Backup

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (110 reviews) | 
| **Cross-system Integration** | Not enough data | 7.5 (99 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (98 reviews) | 
| **Decision Making** | Not enough data | 7.3 (98 reviews) | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### Generative AI

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | N/A | N/A |
| **NinjaOne** | 8.5/10 | 275 |

#### Management and Discovery - IT Documentation

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Search and Indexing** | Not enough data | 8.4 (229 reviews) | 
| **Version Control** | Not enough data | 8.4 (226 reviews) | 
| **Access and Permissions** | Not enough data | 8.7 (230 reviews) | 

#### Operations - IT Documentation

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Integrations** | Not enough data | 8.4 (237 reviews) | 
| **Automation** | Not enough data | 8.9 (252 reviews) | 
| **Reporting** | Not enough data | 8.4 (234 reviews) | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | N/A | N/A |
| **NinjaOne** | 8.2/10 | 209 |

#### Generative AI - Autonomous Endpoint Management

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Behavioral Analysis** | Not enough data | 7.3 (70 reviews) | 
| **Adaptive** | Not enough data | 7.5 (75 reviews) | 
| **Predictive** | Not enough data | 7.5 (75 reviews) | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Patch Management** | Not enough data | 9.1 (186 reviews) | 
| **Oversees** | Not enough data | 8.4 (91 reviews) | 
| **Self-Healing** | Not enough data | 8.3 (96 reviews) | 
| **Centralized Dashboard** | Not enough data | 9.3 (164 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | 7.5/10 | 77 |
| **NinjaOne** | N/A | N/A |

#### Incident Management

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Automate Ticket Routing** | 7.9 (58 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.0 (57 reviews) | Not enough data | 
| **Ticket Notifications** | 8.0 (60 reviews) | Not enough data | 
| **Knowledge Base** | 7.3 (59 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 7.6 (54 reviews) | Not enough data | 

#### Reporting

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Dashboards** | 7.3 (68 reviews) | Not enough data | 
| **Time Tracking** | 6.8 (55 reviews) | Not enough data | 
| **Surveys** | 6.5 (50 reviews) | Not enough data | 

#### Access & Usability

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Mobile** | 6.5 (53 reviews) | Not enough data | 
| **Self Service** | 7.6 (55 reviews) | Not enough data | 
| **Active Directory** | 7.9 (57 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.0 (49 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### System Control

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Backup

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### Management

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Remote Backup** | Not enough data | Not enough data | 
| **Storage Formats** | Not enough data | Not enough data | 
| **Scheduled Backups** | Not enough data | Not enough data | 
| **On-Demand Restoration** | Not enough data | Not enough data | 

#### Reporting

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Security

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Security and Compliance** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | N/A | N/A |
| **NinjaOne** | 8.3/10 | 847 |

#### Platform - Mobile Device Management (MDM)

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Regulation Compliant** | Not enough data | 8.7 (493 reviews) | 

#### Operating System

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Multi-Systems Support** | Not enough data | 9.4 (781 reviews) | 
| **Apple Support** | Not enough data | 8.2 (679 reviews) | 
| **Android Support** | Not enough data | 8.5 (609 reviews) | 

#### Management

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Applicatons Management** | Not enough data | 8.8 (669 reviews) | 
| **Applications Consolidation** | Not enough data | 8.4 (524 reviews) | 
| **Whitelist** | Not enough data | 8.5 (521 reviews) | 
| **Blacklist** | Not enough data | 8.4 (510 reviews) | 
| **Usage Information** | Not enough data | 8.6 (561 reviews) | 

#### Security

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Remote Wipe** | Not enough data | 8.7 (561 reviews) | 
| **Security** | Not enough data | 8.8 (602 reviews) | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (173 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (150 reviews) | 
| **Cross-system Integration** | Not enough data | 8.0 (163 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (149 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (144 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (151 reviews) | 
| **Decision Making** | Not enough data | 7.8 (150 reviews) | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### Knowledge Base

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | 7.8/10 | 134 |
| **NinjaOne** | 8.1/10 | 1257 |

#### Analysis

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Threat Detection** | 7.3 (86 reviews) | 8.3 (862 reviews) | 

#### Platform

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Unified Communications Platform** | 7.1 (80 reviews) | 8.0 (760 reviews) | 
| **Remote Access** | 8.4 (123 reviews) | 9.3 (1124 reviews) | 
| **ITIL Policy Compliance** | 7.8 (85 reviews) | 8.3 (723 reviews) | 
| **Asset Tracking** | 8.3 (112 reviews) | 8.7 (898 reviews) | 
| **IT Knowledge Management** | 7.6 (94 reviews) | 8.4 (795 reviews) | 

#### Security

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Endpoint Protection** | 7.8 (97 reviews) | 8.9 (908 reviews) | 
| **Patch Management** | 8.2 (120 reviews) | 9.3 (1114 reviews) | 
| **Disaster Recovery** | Feature Not Available | 7.8 (730 reviews) | 
| **Service Management** | 8.0 (104 reviews) | 8.8 (818 reviews) | 
| **Workflow Management** | 7.6 (94 reviews) | 8.3 (742 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (198 reviews) | 
| **Multi-step Planning** | Not enough data | 7.4 (162 reviews) | 
| **Cross-system Integration** | Not enough data | 7.6 (171 reviews) | 
| **Adaptive Learning** | Not enough data | 7.1 (159 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.1 (155 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (165 reviews) | 
| **Decision Making** | Not enough data | 7.2 (166 reviews) | 

---
## Categories
**Shared Categories (4):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Remote Support Software](https://www.g2.com/categories/remote-support), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Patch Management Software](https://www.g2.com/categories/patch-management)

**Unique to Kaseya VSA (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to NinjaOne (14):** [Email Archiving Software](https://www.g2.com/categories/email-archiving), [SaaS Backup Software](https://www.g2.com/categories/saas-backup), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [PC Backup Software](https://www.g2.com/categories/pc-backup), [Online Backup Software](https://www.g2.com/categories/online-backup), [Server Backup Software](https://www.g2.com/categories/server-backup), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [IT Documentation Software](https://www.g2.com/categories/it-documentation), [Incident Management Software](https://www.g2.com/categories/incident-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Kaseya VSA | NinjaOne | 
|---|---|---|
| **Small-Business** | 52.2% | 45.2% | 
| **Mid-Market** | 41.7% | 47.1% | 
| **Enterprise** | 6.1% | 7.8% | 

### By Industry

#### Kaseya VSA

- **Information Technology and Services:** 37.0%
- **Computer & Network Security:** 9.3%
- **Computer Networking:** 2.6%
- **Primary/Secondary Education:** 2.6%
- **Financial Services:** 2.3%
- **Consulting:** 1.9%
- **Banking:** 1.9%
- **Computer Software:** 1.9%
- **Construction:** 1.9%
- **Accounting:** 1.6%
- **Other:** 37.0%

#### NinjaOne

- **Information Technology and Services:** 27.2%
- **Computer & Network Security:** 14.0%
- **Hospital & Health Care:** 4.0%
- **Manufacturing:** 3.7%
- **Computer Software:** 2.7%
- **Construction:** 2.7%
- **Financial Services:** 2.2%
- **Retail:** 2.0%
- **Consulting:** 1.8%
- **Computer Networking:** 1.7%
- **Other:** 37.9%

---
## Alternatives

### Alternatives to Kaseya VSA

- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1237 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (562 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1126 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4089 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (536 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (355 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1343 reviews)
- [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) — 4.6/5 stars (377 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)

### Alternatives to NinjaOne

- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1237 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4089 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (562 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.4/5 stars (200 reviews)
- [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) — 4.5/5 stars (265 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) — 4.7/5 stars (1440 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1152 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1343 reviews)

---
## Top Discussions

### Kaseya VSA

- Title: [What if I'm under contract with another solution?](https://www.g2.com/discussions/what-if-i-m-under-contract-with-another-solution) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We are always willing to work with our customers to assist in moving to our solution, give us a call and let's talk through the details of our existing..."
- Title: [Is there a Free Trial available of the Product?](https://www.g2.com/discussions/is-there-a-free-trial-available-of-the-product) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We currently have a totally free 14 day trial of Kaseya VSA if you'd like to give the platform a try. The trial comes with absolutely no obligations, and we..."
- Title: [Where is Kaseya located?](https://www.g2.com/discussions/where-is-kaseya-located) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kaseya is headquartered in Dublin, Ireland and has a presence in over 20 countries. Our U.S. headquarters is in Waltham, Massachusetts. Visit the Contact Us..."
- Title: [Does VSA integrate with any other related providers?](https://www.g2.com/discussions/does-vsa-integrate-with-any-other-related-providers) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "VSA has various integrations with other providers to help you tie together your IT infrastructure. Kaseya offers a full suite of IT solutions through their..."
- Title: [What does Kaseya do?](https://www.g2.com/discussions/what-does-kaseya-do) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kaseya provides cloud-based IT management and security software that enables IT organizations and Managed Service Providers (MSPs) to deliver high-quality IT..."

### NinjaOne

- Title: [Do I need a WSUS Server to enable patch management on Windows devices?](https://www.g2.com/discussions/patching) — 6 comments, 1 upvote
  > **Top comment:** "All of the update management is handled directly in the Ninja console area. You can have it monitor WSUS servers if you'd like to keep a local one for speed..."
- Title: [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) — 3 comments
  > **Top comment:** "No it does not as stated in the Microsoft service agreement in section 6B: https://www.microsoft.com/en-za/servicesagreement/. It recommends a third party..."
- Title: [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) — 2 comments
  > **Top comment:** "It’s an all in one MSP RMM will deploy Antivirus, Remote Desktop, security patching, Remote scripts and much more from one dashboard."
- Title: [Does NinjaRMM hold weight against other RMM in other opinions?](https://www.g2.com/discussions/30041-does-ninjarmm-hold-weight-against-other-rmm-in-other-opinions) — 2 comments
  > **Top comment:** "Yes it is, it’s very innovative and their team is always working towards improving their software"
- Title: [How do I make a script to block all users on a PC from executive .MSI / .exe files?](https://www.g2.com/discussions/28861-how-do-i-make-a-script-to-block-all-users-on-a-pc-from-executive-msi-exe-files) — 2 comments
  > **Top comment:** "Use Applocker, create a group policy and deploy that way. have a read up on it, and customise a policy, export it, and deploy it that way."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/kaseya-vsa-vs-ninjaone)