# Datto RMM vs Kaseya VSA Comparison --- ## AI Generated Summary - **G2 reviewers report** that Datto RMM excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Kaseya VSA. Users appreciate its intuitive interface and the ability to manage multiple devices efficiently, with one reviewer highlighting the "level of administration you are able to reach if you need to manage many devices." - **Users say** that Kaseya VSA offers a solid experience for small businesses, with many praising its comprehensive tools that allow for easy integration of multiple functions in one hub. One user noted, "I have multiple things in one hub and they're pretty easy to use," indicating its effectiveness for smaller operations. - **Reviewers mention** that Datto RMM's ease of use is a standout feature, with a score reflecting its user-friendly design. Users have commented on the "easy to use and tools that work fine," which contributes to a smoother day-to-day operation compared to Kaseya VSA, which has received mixed feedback on usability. - **According to verified reviews** , Kaseya VSA's support is often highlighted as a strong point, with users describing it as "phenomenal." This level of support can be crucial for businesses that may need more hands-on assistance, especially during implementation. - **G2 reviewers report** that Datto RMM's patch management capabilities are particularly robust, with users appreciating the ability to create scripts and deploy them across various sites. This feature enhances operational efficiency, making it a preferred choice for those needing effective patch management solutions. - **Users say** that while Kaseya VSA has its strengths, it sometimes struggles with specific workflow needs, as indicated by the lower scores in areas like ease of setup and overall satisfaction. However, some users still find value in its RMM tools, stating that "RMM tools were great, excellent interface & software ease of use." This suggests that while it may not be the top choice for everyone, it still has its dedicated user base. | | Datto RMM | Kaseya VSA | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.0 out of 5 | | **Total Reviews** | 759 | 324 | | **Largest Market Segment** | Small-Business (62.5% of reviews) | Small-Business (51.8% of reviews) | | **Entry Level Price** | No pricing available | standard | --- ## Top Pros & Cons ### Datto RMM Pros: - Ease of Use (85 reviews) - Automation (58 reviews) Cons: - Remote Access Issues (36 reviews) - Slow Performance (24 reviews) ### Kaseya VSA Pros: - Ease of Use (7 reviews) - Automation (6 reviews) Cons: - Missing Features (4 reviews) - Connection Issues (3 reviews) --- ## Ratings Comparison | Rating | Datto RMM | Kaseya VSA | |---|---|---| | **Meets Requirements** | 8.9 (661 reviews) | 8.3 (255 reviews) | | **Ease of Use** | 8.8 (721 reviews) | 7.6 (263 reviews) | | **Ease of Setup** | 8.7 (630 reviews) | 7.2 (218 reviews) | | **Ease of Admin** | 8.9 (502 reviews) | 7.9 (217 reviews) | | **Quality of Support** | 8.4 (598 reviews) | 7.4 (244 reviews) | | **Has the product been a good partner in doing business?** | 9.0 (475 reviews) | 7.7 (209 reviews) | | **Product Direction (% positive)** | 9.1 (655 reviews) | 7.4 (256 reviews) | --- ## Pricing ### Datto RMM #### Entry-Level Pricing No pricing available #### Free Trial Yes ### Kaseya VSA #### Entry-Level Pricing Plan: Kaseya VSA Pricing Price: standard Description: Full featured solution for IT departments and MSPs. Key Features: - Discover, Audit, Inventory, Monitor - Clients, Servers & Networks - Remote Control - Patch Management [Learn more about Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) #### Free Trial Yes --- ## Features Comparison By Category ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **Datto RMM** | 7.9/10 | 581 | | **Kaseya VSA** | 8.2/10 | 122 | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Device Management** | 9.2 (560 reviews) | 8.3 (121 reviews) ✓ Verified | | **Asset Management** | 8.8 (39 reviews) | Not enough data | | **ITIL Policy Compliance** | 7.9 (30 reviews) | Not enough data | #### Monitoring and Management | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Remote Monitoring** | 9.2 (559 reviews) | 8.6 (118 reviews) ✓ Verified | | **Asset Tracking** | 8.5 (533 reviews) | 7.8 (113 reviews) | | **Application Deployment** | 8.5 (538 reviews) | 7.7 (114 reviews) ✓ Verified | | **Patch Management** | 8.6 (553 reviews) | 8.1 (117 reviews) ✓ Verified | | **Asset Tracking** | 8.5 (30 reviews) | Not enough data | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Workflow Management** | 8.6 (37 reviews) | Not enough data | #### Service Management | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Remote Access** | 8.8 (554 reviews) | 8.5 (119 reviews) ✓ Verified | | **Service Management (Issue Prioritization)** | 8.7 (40 reviews) | Not enough data | | **Ticketing** | 7.3 (33 reviews) | Not enough data | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Autonomous Task Execution** | 7.3 (30 reviews) | Not enough data | | **Multi-step Planning** | 6.9 (28 reviews) | Not enough data | | **Cross-system Integration** | 7.8 (32 reviews) | Not enough data | | **Adaptive Learning** | 7.0 (27 reviews) | Not enough data | | **Natural Language Interaction** | 6.7 (25 reviews) | Not enough data | | **Proactive Assistance** | 6.7 (25 reviews) | Not enough data | | **Decision Making** | 6.7 (26 reviews) | Not enough data | ### Remote Support | Product | Score | Reviews | |---|---|---| | **Datto RMM** | 7.7/10 | 484 | | **Kaseya VSA** | 7.4/10 | 111 | #### Administration | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Screen Sharing** | 8.7 (474 reviews) | 8.7 (105 reviews) | | **File Sharing** | 8.3 (476 reviews) | 8.0 (100 reviews) | | **Session Recording** | 7.2 (455 reviews) | 7.8 (90 reviews) | | **Unattended Remote Access** | 8.5 (467 reviews) | 8.6 (106 reviews) | | **Multi - Session Handling** | 8.5 (461 reviews) | 8.2 (94 reviews) | | **Multi-Monitor Support** | 8.6 (469 reviews) | 7.8 (99 reviews) | #### Maintenance | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Remote Reboot** | 9.1 (473 reviews) | 8.7 (102 reviews) | | **Remote Printing** | 7.1 (444 reviews) | 7.1 (84 reviews) | #### Communication | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Text Chat** | 8.0 (460 reviews) | 7.3 (93 reviews) | | **VoIP** | 6.0 (431 reviews) | 5.4 (79 reviews) | | **Video Conference Call** | 5.9 (428 reviews) | 5.6 (78 reviews) | | **Screen Annotations** | 6.6 (431 reviews) | 6.6 (77 reviews) | #### Security | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Data Encryption** | 7.8 (439 reviews) | 7.4 (81 reviews) | | **Compliance** | 8.1 (447 reviews) | 7.7 (88 reviews) | #### Device Support | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Mobile Device Access** | 6.1 (437 reviews) | 6.1 (82 reviews) | | **Multi-Platform Support** | 7.6 (447 reviews) | 7.6 (94 reviews) | | **Cross-Platform** | 7.7 (447 reviews) | 7.5 (93 reviews) | #### Performance | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Reporting** | 8.2 (458 reviews) | 7.8 (97 reviews) | ### Endpoint Management | Product | Score | Reviews | |---|---|---| | **Datto RMM** | 7.0/10 | 265 | | **Kaseya VSA** | N/A | N/A | #### Generative AI | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **AI Text Summarization** | 7.0 (264 reviews) | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **Datto RMM** | N/A | N/A | | **Kaseya VSA** | 7.5/10 | 77 | #### Incident Management | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Automate Ticket Routing** | Not enough data | 7.9 (58 reviews) | | **Ticket Prioritization** | Not enough data | 8.0 (57 reviews) | | **Ticket Notifications** | Not enough data | 8.0 (60 reviews) | | **Knowledge Base** | Not enough data | 7.3 (59 reviews) | | **Knowledge Base/Ticket Integration** | Not enough data | 7.6 (54 reviews) | #### Reporting | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Dashboards** | Not enough data | 7.3 (68 reviews) | | **Time Tracking** | Not enough data | 6.8 (55 reviews) | | **Surveys** | Not enough data | 6.5 (50 reviews) | #### Access & Usability | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Mobile** | Not enough data | 6.5 (53 reviews) | | **Self Service** | Not enough data | 7.6 (55 reviews) | | **Active Directory** | Not enough data | 7.9 (57 reviews) | | **Multi-Channel Access** | Not enough data | 8.0 (49 reviews) | #### Agentic AI - Service Desk | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Endpoint Protection | Product | Score | Reviews | |---|---|---| | **Datto RMM** | N/A | N/A | | **Kaseya VSA** | N/A | N/A | #### System Control | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Device Control** | Not enough data | Not enough data | | **Web Control** | Not enough data | Not enough data | | **Application Control** | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **System Isolation** | Not enough data | Not enough data | #### Vulnerability Prevention | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Endpoint Intelligence** | Not enough data | Not enough data | | **Firewall** | Not enough data | Not enough data | | **Malware Detection** | Not enough data | Not enough data | #### Security Management | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Incident Reports** | Not enough data | Not enough data | | **Security Validation** | Not enough data | Not enough data | | **Compliance ** | Not enough data | Not enough data | ### Enterprise IT Management | Product | Score | Reviews | |---|---|---| | **Datto RMM** | N/A | N/A | | **Kaseya VSA** | 7.8/10 | 134 | #### Analysis | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Threat Detection** | Not enough data | 7.3 (86 reviews) | #### Platform | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Unified Communications Platform** | Not enough data | 7.1 (80 reviews) | | **Remote Access** | Not enough data | 8.4 (123 reviews) | | **ITIL Policy Compliance** | Not enough data | 7.8 (85 reviews) | | **Asset Tracking** | Not enough data | 8.3 (112 reviews) | | **IT Knowledge Management** | Not enough data | 7.6 (94 reviews) | #### Security | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Endpoint Protection** | Not enough data | 7.8 (97 reviews) | | **Patch Management** | Not enough data | 8.2 (120 reviews) | | **Disaster Recovery** | Not enough data | Feature Not Available | | **Service Management** | Not enough data | 8.0 (104 reviews) | | **Workflow Management** | Not enough data | 7.6 (94 reviews) | #### Agentic AI - Enterprise IT Management | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (3):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Support Software](https://www.g2.com/categories/remote-support) **Unique to Datto RMM (1):** [Endpoint Management Software](https://www.g2.com/categories/endpoint-management) **Unique to Kaseya VSA (2):** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Service Desk Software](https://www.g2.com/categories/service-desk) --- ## Reviewer Demographics ### By Company Size | Segment | Datto RMM | Kaseya VSA | |---|---|---| | **Small-Business** | 62.5% | 51.8% | | **Mid-Market** | 33.6% | 42.1% | | **Enterprise** | 3.9% | 6.1% | ### By Industry #### Datto RMM - **Information Technology and Services:** 45.1% - **Computer & Network Security:** 23.4% - **Computer Networking:** 2.2% - **Manufacturing:** 2.0% - **Hospital & Health Care:** 2.0% - **Financial Services:** 1.8% - **Consulting:** 1.6% - **Accounting:** 1.5% - **Construction:** 1.5% - **Computer Software:** 1.2% - **Other:** 17.7% #### Kaseya VSA - **Information Technology and Services:** 36.9% - **Computer & Network Security:** 9.4% - **Computer Networking:** 2.6% - **Primary/Secondary Education:** 2.6% - **Financial Services:** 2.3% - **Consulting:** 1.9% - **Banking:** 1.9% - **Computer Software:** 1.9% - **Construction:** 1.9% - **Accounting:** 1.6% - **Other:** 36.9% --- ## Alternatives ### Alternatives to Datto RMM - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4303 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3957 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1143 reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1093 reviews) - [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1037 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews) ### Alternatives to Kaseya VSA - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1143 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4303 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1093 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3957 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews) - [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) — 4.6/5 stars (377 reviews) --- ## Top Discussions ### Datto RMM - Title: [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) — 2 comments > **Top comment:** "Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to..." - Title: [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) — 2 comments > **Top comment:** "datto is used to manage computer networks. It allows to control the deployment of operating systems' patches and of application's updates. It also permits to..." ### Kaseya VSA - Title: [What if I'm under contract with another solution?](https://www.g2.com/discussions/what-if-i-m-under-contract-with-another-solution) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "We are always willing to work with our customers to assist in moving to our solution, give us a call and let's talk through the details of our existing..." - Title: [Is there a Free Trial available of the Product?](https://www.g2.com/discussions/is-there-a-free-trial-available-of-the-product) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "We currently have a totally free 14 day trial of Kaseya VSA if you'd like to give the platform a try. The trial comes with absolutely no obligations, and we..." - Title: [Where is Kaseya located?](https://www.g2.com/discussions/where-is-kaseya-located) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Kaseya is headquartered in Dublin, Ireland and has a presence in over 20 countries. Our U.S. headquarters is in Waltham, Massachusetts. Visit the Contact Us..." - Title: [Does VSA integrate with any other related providers?](https://www.g2.com/discussions/does-vsa-integrate-with-any-other-related-providers) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "VSA has various integrations with other providers to help you tie together your IT infrastructure. Kaseya offers a full suite of IT solutions through their..." - Title: [What does Kaseya do?](https://www.g2.com/discussions/what-does-kaseya-do) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Kaseya provides cloud-based IT management and security software that enables IT organizations and Managed Service Providers (MSPs) to deliver high-quality IT..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/datto-rmm-vs-kaseya-vsa)