# Datto RMM vs Kaseya VSA Comparison --- ## AI Generated Summary - **G2 reviewers report** that Datto RMM excels in **centralized management** and **automation capabilities** , making it easier for users to monitor devices and deploy software across multiple client environments. In contrast, Kaseya VSA has received mixed feedback regarding its ability to streamline these processes, with some users noting challenges in configuration. - **Users say** that Datto RMM's **remote monitoring and management** features are particularly strong, providing reliable device visibility and automated patch management. Kaseya VSA, however, struggles in this area, with reviewers expressing dissatisfaction with its patch management capabilities and overall remote management performance. - **Reviewers mention** that Kaseya VSA offers a user-friendly interface and is easy to use, with one user highlighting that "RMM tools were great" and the software is beneficial for training. However, Datto RMM outshines Kaseya in terms of **ease of setup** and **administration** , with users appreciating its intuitive onboarding process. - **According to verified reviews** , Datto RMM has a significantly higher **quality of support** rating, with users praising its responsiveness and helpfulness. Kaseya VSA, while having some positive feedback about support, generally falls short in comparison, with users indicating that support could be improved. - **G2 reviewers highlight** that Datto RMM's **customization options** and granular control are standout features, allowing for tailored solutions to meet specific business needs. Kaseya VSA, while functional, does not offer the same level of flexibility, leading to some user frustration regarding adaptability. - **Users report** that Kaseya VSA is particularly effective for small businesses, with many appreciating its all-in-one hub for various tools. However, Datto RMM has a broader appeal, with a larger user base and more recent reviews indicating a stronger overall satisfaction among its users. | | Datto RMM | Kaseya VSA | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.0 out of 5 | | **Total Reviews** | 790 | 326 | | **Largest Market Segment** | Small-Business (63.7% of reviews) | Small-Business (52.2% of reviews) | | **Entry Level Price** | No pricing available | standard | --- ## Top Pros & Cons ### Datto RMM Pros: - Ease of Use (82 reviews) - Automation (60 reviews) Cons: - Remote Access Issues (42 reviews) - Slow Performance (25 reviews) ### Kaseya VSA Pros: - Ease of Use (10 reviews) - Automation (9 reviews) Cons: - Missing Features (5 reviews) - Connectivity Issues (4 reviews) --- ## Ratings Comparison | Rating | Datto RMM | Kaseya VSA | |---|---|---| | **Meets Requirements** | 8.9 (662 reviews) | 8.3 (257 reviews) | | **Ease of Use** | 8.8 (745 reviews) | 7.6 (265 reviews) | | **Ease of Setup** | 8.7 (654 reviews) | 7.2 (220 reviews) | | **Ease of Admin** | 8.9 (503 reviews) | 7.9 (218 reviews) | | **Quality of Support** | 8.4 (599 reviews) | 7.4 (246 reviews) | | **Has the product been a good partner in doing business?** | 9.0 (476 reviews) | 7.7 (210 reviews) | | **Product Direction (% positive)** | 9.1 (656 reviews) | 7.4 (258 reviews) | --- ## Pricing ### Datto RMM #### Entry-Level Pricing No pricing available #### Free Trial Yes ### Kaseya VSA #### Entry-Level Pricing Plan: Kaseya VSA Pricing Price: standard Description: Full featured solution for IT departments and MSPs. Key Features: - Discover, Audit, Inventory, Monitor - Clients, Servers & Networks - Remote Control - Patch Management [Learn more about Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) #### Free Trial Yes --- ## Features Comparison By Category ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **Datto RMM** | 8.0/10 | 605 | | **Kaseya VSA** | 8.2/10 | 122 | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Device Management** | 9.2 (569 reviews) | 8.3 (121 reviews) ✓ Verified | | **Asset Management** | 8.9 (43 reviews) | Not enough data | | **ITIL Policy Compliance** | 8.1 (32 reviews) | Not enough data | #### Monitoring and Management | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Remote Monitoring** | 9.2 (568 reviews) | 8.6 (118 reviews) ✓ Verified | | **Asset Tracking** | 8.5 (533 reviews) | 7.8 (113 reviews) | | **Application Deployment** | 8.5 (539 reviews) | 7.7 (114 reviews) ✓ Verified | | **Patch Management** | 8.6 (564 reviews) | 8.1 (117 reviews) ✓ Verified | | **Asset Tracking** | 8.5 (30 reviews) | Not enough data | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Workflow Management** | 8.8 (44 reviews) | Not enough data | #### Service Management | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Remote Access** | 8.8 (567 reviews) | 8.5 (119 reviews) ✓ Verified | | **Service Management (Issue Prioritization)** | 8.7 (40 reviews) | Not enough data | | **Ticketing** | 7.5 (35 reviews) | Not enough data | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Autonomous Task Execution** | 7.4 (31 reviews) | Not enough data | | **Multi-step Planning** | 6.9 (28 reviews) | Not enough data | | **Cross-system Integration** | 8.2 (39 reviews) | Not enough data | | **Adaptive Learning** | 7.0 (27 reviews) | Not enough data | | **Natural Language Interaction** | 6.7 (25 reviews) | Not enough data | | **Proactive Assistance** | 6.7 (25 reviews) | Not enough data | | **Decision Making** | 6.7 (26 reviews) | Not enough data | ### Remote Support | Product | Score | Reviews | |---|---|---| | **Datto RMM** | 7.7/10 | 487 | | **Kaseya VSA** | 7.4/10 | 113 | #### Administration | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Screen Sharing** | 8.7 (475 reviews) | 8.8 (106 reviews) | | **File Sharing** | 8.3 (476 reviews) | 8.0 (101 reviews) | | **Session Recording** | 7.2 (455 reviews) | 7.8 (91 reviews) | | **Unattended Remote Access** | 8.5 (468 reviews) | 8.6 (107 reviews) | | **Multi - Session Handling** | 8.5 (461 reviews) | 8.2 (94 reviews) | | **Multi-Monitor Support** | 8.6 (469 reviews) | 7.8 (99 reviews) | #### Maintenance | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Remote Reboot** | 9.1 (473 reviews) | 8.7 (102 reviews) | | **Remote Printing** | 7.1 (444 reviews) | 7.1 (84 reviews) | #### Communication | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Text Chat** | 8.0 (460 reviews) | 7.3 (93 reviews) | | **VoIP** | 6.0 (431 reviews) | 5.4 (79 reviews) | | **Video Conference Call** | 5.9 (428 reviews) | 5.6 (78 reviews) | | **Screen Annotations** | 6.6 (431 reviews) | 6.6 (77 reviews) | #### Security | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Data Encryption** | 7.8 (439 reviews) | 7.4 (81 reviews) | | **Compliance** | 8.1 (447 reviews) | 7.7 (88 reviews) | #### Device Support | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Mobile Device Access** | 6.1 (437 reviews) | 6.1 (82 reviews) | | **Multi-Platform Support** | 7.6 (448 reviews) | 7.6 (94 reviews) | | **Cross-Platform** | 7.7 (447 reviews) | 7.5 (93 reviews) | #### Performance | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Reporting** | 8.2 (458 reviews) | 7.7 (98 reviews) | ### Endpoint Management | Product | Score | Reviews | |---|---|---| | **Datto RMM** | 7.0/10 | 265 | | **Kaseya VSA** | N/A | N/A | #### Generative AI | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **AI Text Summarization** | 7.0 (264 reviews) | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **Datto RMM** | N/A | N/A | | **Kaseya VSA** | 7.5/10 | 77 | #### Incident Management | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Automate Ticket Routing** | Not enough data | 7.9 (58 reviews) | | **Ticket Prioritization** | Not enough data | 8.0 (57 reviews) | | **Ticket Notifications** | Not enough data | 8.0 (60 reviews) | | **Knowledge Base** | Not enough data | 7.3 (59 reviews) | | **Knowledge Base/Ticket Integration** | Not enough data | 7.6 (54 reviews) | #### Reporting | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Dashboards** | Not enough data | 7.3 (68 reviews) | | **Time Tracking** | Not enough data | 6.8 (55 reviews) | | **Surveys** | Not enough data | 6.5 (50 reviews) | #### Access & Usability | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Mobile** | Not enough data | 6.5 (53 reviews) | | **Self Service** | Not enough data | 7.6 (55 reviews) | | **Active Directory** | Not enough data | 7.9 (57 reviews) | | **Multi-Channel Access** | Not enough data | 8.0 (49 reviews) | #### Agentic AI - Service Desk | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Endpoint Protection | Product | Score | Reviews | |---|---|---| | **Datto RMM** | N/A | N/A | | **Kaseya VSA** | N/A | N/A | #### System Control | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Device Control** | Not enough data | Not enough data | | **Web Control** | Not enough data | Not enough data | | **Application Control** | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **System Isolation** | Not enough data | Not enough data | #### Vulnerability Prevention | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Endpoint Intelligence** | Not enough data | Not enough data | | **Firewall** | Not enough data | Not enough data | | **Malware Detection** | Not enough data | Not enough data | #### Security Management | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Incident Reports** | Not enough data | Not enough data | | **Security Validation** | Not enough data | Not enough data | | **Compliance ** | Not enough data | Not enough data | ### Enterprise IT Management | Product | Score | Reviews | |---|---|---| | **Datto RMM** | N/A | N/A | | **Kaseya VSA** | 7.8/10 | 134 | #### Analysis | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Threat Detection** | Not enough data | 7.3 (86 reviews) | #### Platform | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Unified Communications Platform** | Not enough data | 7.1 (80 reviews) | | **Remote Access** | Not enough data | 8.4 (123 reviews) | | **ITIL Policy Compliance** | Not enough data | 7.8 (85 reviews) | | **Asset Tracking** | Not enough data | 8.3 (112 reviews) | | **IT Knowledge Management** | Not enough data | 7.6 (94 reviews) | #### Security | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Endpoint Protection** | Not enough data | 7.8 (97 reviews) | | **Patch Management** | Not enough data | 8.2 (120 reviews) | | **Disaster Recovery** | Not enough data | Feature Not Available | | **Service Management** | Not enough data | 8.0 (104 reviews) | | **Workflow Management** | Not enough data | 7.6 (94 reviews) | #### Agentic AI - Enterprise IT Management | Feature | Datto RMM | Kaseya VSA | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (3):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Support Software](https://www.g2.com/categories/remote-support) **Unique to Datto RMM (1):** [Endpoint Management Software](https://www.g2.com/categories/endpoint-management) **Unique to Kaseya VSA (2):** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Service Desk Software](https://www.g2.com/categories/service-desk) --- ## Reviewer Demographics ### By Company Size | Segment | Datto RMM | Kaseya VSA | |---|---|---| | **Small-Business** | 63.7% | 52.2% | | **Mid-Market** | 32.6% | 41.7% | | **Enterprise** | 3.7% | 6.1% | ### By Industry #### Datto RMM - **Information Technology and Services:** 45.3% - **Computer & Network Security:** 23.6% - **Computer Networking:** 2.1% - **Manufacturing:** 2.0% - **Hospital & Health Care:** 2.0% - **Consulting:** 1.8% - **Financial Services:** 1.7% - **Accounting:** 1.4% - **Construction:** 1.4% - **Computer Software:** 1.3% - **Other:** 17.4% #### Kaseya VSA - **Information Technology and Services:** 37.0% - **Computer & Network Security:** 9.3% - **Computer Networking:** 2.6% - **Primary/Secondary Education:** 2.6% - **Financial Services:** 2.3% - **Consulting:** 1.9% - **Banking:** 1.9% - **Computer Software:** 1.9% - **Construction:** 1.9% - **Accounting:** 1.6% - **Other:** 37.0% --- ## Alternatives ### Alternatives to Datto RMM - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4973 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4088 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1237 reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (562 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (536 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1126 reviews) - [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1152 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (355 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews) ### Alternatives to Kaseya VSA - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1237 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4973 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (562 reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1126 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4088 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (536 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (355 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1343 reviews) - [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) — 4.6/5 stars (377 reviews) --- ## Top Discussions ### Datto RMM - Title: [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) — 2 comments > **Top comment:** "Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to..." - Title: [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) — 2 comments > **Top comment:** "datto is used to manage computer networks. It allows to control the deployment of operating systems' patches and of application's updates. It also permits to..." ### Kaseya VSA - Title: [What if I'm under contract with another solution?](https://www.g2.com/discussions/what-if-i-m-under-contract-with-another-solution) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "We are always willing to work with our customers to assist in moving to our solution, give us a call and let's talk through the details of our existing..." - Title: [Is there a Free Trial available of the Product?](https://www.g2.com/discussions/is-there-a-free-trial-available-of-the-product) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "We currently have a totally free 14 day trial of Kaseya VSA if you'd like to give the platform a try. The trial comes with absolutely no obligations, and we..." - Title: [Where is Kaseya located?](https://www.g2.com/discussions/where-is-kaseya-located) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Kaseya is headquartered in Dublin, Ireland and has a presence in over 20 countries. Our U.S. headquarters is in Waltham, Massachusetts. Visit the Contact Us..." - Title: [Does VSA integrate with any other related providers?](https://www.g2.com/discussions/does-vsa-integrate-with-any-other-related-providers) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "VSA has various integrations with other providers to help you tie together your IT infrastructure. Kaseya offers a full suite of IT solutions through their..." - Title: [What does Kaseya do?](https://www.g2.com/discussions/what-does-kaseya-do) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Kaseya provides cloud-based IT management and security software that enables IT organizations and Managed Service Providers (MSPs) to deliver high-quality IT..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/datto-rmm-vs-kaseya-vsa)