[ Kaseya VSA Reviews ](https://www.g2.com/products/kaseya-vsa/reviews) [ Kaseya VSA Reviews ](https://www.g2.com/products/kaseya-vsa/reviews) # Kaseya VSA Features ##### ## Incident Management (5) Automate Ticket Routing Routes tickets automatically to the appropriate user. Ticket Prioritization Prioritizes tickets based on factors configured by the user. Ticket Notifications Notifies the IT team when a ticket needs action. Knowledge Base Provides a forum for answers to common questions. Knowledge Base/Ticket Integration Integrates knowledge base articles into a ticket. Show More ##### ## Reporting (3) Dashboards Displays important metrics relating to performance. Time Tracking Tracks time worked on a ticket. Surveys Provides surveys to measure employee satisfaction. Show More ##### ## Access & Usability (4) Mobile Enables access to service desk features via mobile device. Self Service Enables employees to view the status of their tickets. Active Directory Provides a directory of all users within an organization. Multi-Channel Access Enables access to service desk features through multiple channels such as email, phone, or the portal. Show More ##### ## Analysis (1) Threat Detection Collects and curates data insight about the performance and health of a company's system. Show More ##### ## Platform (5) Unified Communications Platform Facilitates communication between users and administrators. Remote Access Allows end users to remotely access to company's IT database. ITIL Policy Compliance Helps organizations establish, implement, and adhere to ITIL regulation. Asset Tracking Tracks IT assets and financial data. IT Knowledge Management Integrates all IT service support functions for consistency and accuracy. Show More ##### ## Security (6) Endpoint Protection Allows the IT team to oversee all possible endpoints in a single source of reference. Patch Management Automates the updating of security measures on enterprise devices. Service Management Utilizes data to proactively identify and prioritize IT issues. Workflow Management Creates new or streamlines existing workflows to better handle IT support tickets and service. Data Encryption Implements encryption standards to secure data both in transit and at rest. Compliance Provides compliance to multiple industry standards like HIPAA and GDPR. Show More ##### ## Inventory Management - Remote Monitoring & Management (RMM) (3) Device Management Unifies endpoint management of employee devices Asset Management Maintains detailed records of network assets and their activity; detects new assets accessing the network ITIL Policy Compliance Supports implementation and adherence to ITIL processes and regulations Show More ##### ## Monitoring and Management (5) Remote Monitoring Monitor IT asset activity remotely from an administrator terminal. Asset Tracking Tracks IT assets and financial data. Application Deployment Releases applications for access on desktop or mobile devices. Patch Management Automates the updating of security measures on enterprise devices. Asset Tracking Tracks IT assets including financial and lifecycle data. Show More ##### ## IT Operations & Workflow - Remote Monitoring & Management (RMM) (1) Workflow Management Enables creation and optimization of workflows for IT support and service delivery Show More ##### ## Service Management (3) Remote Access Controls access to legacy applications, web based applications, networks resources while employees are outside the local area network. Service Management (Issue Prioritization) Analyzes operational data to proactively identify and prioritize IT issues. Ticketing Provides tools for creating and managing support tickets across departments Show More ##### ## Administration (6) Screen Sharing Provides screen sharing options to allow access to view or control real-time activities. File Sharing Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely. Session Recording Provides the ability to record remote access and support sessions. Unattended Remote Access Provides remote access to computers at any time, without an end-user present. Multi - Session Handling Provides multiple technician support simultaneously. Multi-Monitor Support Allows users to switch between multiple end users’ monitors with a single click. Show More ##### ## Maintenance (2) Remote Reboot Remotely wake, restart, and install applications on sleeping devices. Remote Printing Print files from remote computer onto the local printer, without having to transfer the file between computers. Show More ##### ## Communication (4) Text Chat Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat. VoIP Provides voice over IP calling solutions. Video Conference Call Provides pre-session or in-session video call options to resolve issues. Screen Annotations Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. Show More ##### ## Device Support (3) Mobile Device Access Allows mobile device access to provide support or connect to your computer from anywhere. Multi-Platform Support Provides support across iOS, Mac, Android, PC and other devices. Cross-Platform Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. Show More ##### ## Performance (1) Reporting Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries. Show More ##### ## Agentic AI - Service Desk (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Enterprise IT Management (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Remote Monitoring & Management (RMM) (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ## Top-Rated Alternatives [ ![Atera](https://images.g2crowd.com/uploads/product/hd_favicon/361ba9ff073bf59453c903337f10f9d9/atera.svg "Atera") Atera 4.6/5 (1,175) ](https://www.g2.com/products/atera/reviews) [ ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne") NinjaOne 4.7/5 (4,277) ](https://www.g2.com/products/ninjaone/reviews) [ ![N-able N-central](https://images.g2crowd.com/uploads/product/hd_favicon/928b13dfa0058727f6a4de7532b1a0c8/n-able-n-central.svg "N-able N-central") N-able N-central 4.4/5 (537) ](https://www.g2.com/products/n-able-n-central/reviews) [ View All Alternatives ](https://www.g2.com/products/kaseya-vsa/competitors/alternatives) Kaseya VSA Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ec0c38c7a0b645a17bfff00d56e51583/ninjaone.png "Product Avatar Image") NinjaOne 4.7/5 (4,317) [ Compare Now ](https://www.g2.com/compare/kaseya-vsa-vs-ninjaone) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_4b9a918b71ff9f6df97b4308479b380d/datto-rmm.png "Product Avatar Image") Datto RMM 4.5/5 (781) [ Compare Now ](https://www.g2.com/compare/datto-rmm-vs-kaseya-vsa) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e1304dcbbafd174d337465f054526ef0/connectwise-automate.png "Product Avatar Image") ConnectWise Automate 4.1/5 (140) [ Compare Now ](https://www.g2.com/compare/connectwise-automate-vs-kaseya-vsa) ##### Categories on G2 [ Remote Support ](https://www.g2.com/categories/remote-support)[ Patch Management ](https://www.g2.com/categories/patch-management)[ Enterprise IT Management ](https://www.g2.com/categories/enterprise-it-management) [ Remote Monitoring & Management (RMM) ](https://www.g2.com/categories/remote-monitoring-management-rmm)[ Service Desk ](https://www.g2.com/categories/service-desk) Show More ##### Explore More [ Which recruitment marketing platform offers the highest applicant conversion rates? 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