Kaseya VSA Features

As reported in 58 Kaseya VSA reviews. Routes tickets automatically to the appropriate user.

Based on 57 Kaseya VSA reviews. Prioritizes tickets based on factors configured by the user.

As reported in 60 Kaseya VSA reviews. Notifies the IT team when a ticket needs action.

As reported in 59 Kaseya VSA reviews. Provides a forum for answers to common questions.

Integrates knowledge base articles into a ticket. 54 reviewers of Kaseya VSA have provided feedback on this feature.

Displays important metrics relating to performance. 68 reviewers of Kaseya VSA have provided feedback on this feature.

Tracks time worked on a ticket. This feature was mentioned in 55 Kaseya VSA reviews.

As reported in 50 Kaseya VSA reviews. Provides surveys to measure employee satisfaction.

Enables access to service desk features via mobile device. 53 reviewers of Kaseya VSA have provided feedback on this feature.

Enables employees to view the status of their tickets. This feature was mentioned in 55 Kaseya VSA reviews.

Provides a directory of all users within an organization. 57 reviewers of Kaseya VSA have provided feedback on this feature.

Enables access to service desk features through multiple channels such as email, phone, or the portal. 49 reviewers of Kaseya VSA have provided feedback on this feature.

Collects and curates data insight about the performance and health of a company's system. 86 reviewers of Kaseya VSA have provided feedback on this feature.

Based on 80 Kaseya VSA reviews. Facilitates communication between users and administrators.

Allows end users to remotely access to company's IT database. 123 reviewers of Kaseya VSA have provided feedback on this feature.

Based on 85 Kaseya VSA reviews. Helps organizations establish, implement, and adhere to ITIL regulation.

Based on 112 Kaseya VSA reviews. Tracks IT assets and financial data.

Based on 94 Kaseya VSA reviews. Integrates all IT service support functions for consistency and accuracy.

As reported in 97 Kaseya VSA reviews. Allows the IT team to oversee all possible endpoints in a single source of reference.

Automates the updating of security measures on enterprise devices. 120 reviewers of Kaseya VSA have provided feedback on this feature.

Utilizes data to proactively identify and prioritize IT issues. This feature was mentioned in 104 Kaseya VSA reviews.

Creates new or streamlines existing workflows to better handle IT support tickets and service. 94 reviewers of Kaseya VSA have provided feedback on this feature.

Based on 81 Kaseya VSA reviews. Implements encryption standards to secure data both in transit and at rest.

Provides compliance to multiple industry standards like HIPAA and GDPR. 88 reviewers of Kaseya VSA have provided feedback on this feature.

Based on 121 Kaseya VSA reviews and verified by the G2 Product R&D team. Unifies endpoint management of employee devices

Maintains detailed records of network assets and their activity; detects new assets accessing the network

Supports implementation and adherence to ITIL processes and regulations

Based on 118 Kaseya VSA reviews and verified by the G2 Product R&D team. Monitor IT asset activity remotely from an administrator terminal.

Tracks IT assets and financial data. 113 reviewers of Kaseya VSA have provided feedback on this feature.

Based on 114 Kaseya VSA reviews and verified by the G2 Product R&D team. Releases applications for access on desktop or mobile devices.

Based on 117 Kaseya VSA reviews and verified by the G2 Product R&D team. Automates the updating of security measures on enterprise devices.

Tracks IT assets including financial and lifecycle data.

Enables creation and optimization of workflows for IT support and service delivery

Based on 119 Kaseya VSA reviews and verified by the G2 Product R&D team. Controls access to legacy applications, web based applications, networks resources while employees are outside the local area network.

Analyzes operational data to proactively identify and prioritize IT issues.

Provides tools for creating and managing support tickets across departments

Based on 105 Kaseya VSA reviews. Provides screen sharing options to allow access to view or control real-time activities.

Based on 100 Kaseya VSA reviews. Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely.

Provides the ability to record remote access and support sessions. 90 reviewers of Kaseya VSA have provided feedback on this feature.

Provides remote access to computers at any time, without an end-user present. 106 reviewers of Kaseya VSA have provided feedback on this feature.

Based on 94 Kaseya VSA reviews. Provides multiple technician support simultaneously.

Allows users to switch between multiple end users’ monitors with a single click. This feature was mentioned in 99 Kaseya VSA reviews.

Remotely wake, restart, and install applications on sleeping devices. 102 reviewers of Kaseya VSA have provided feedback on this feature.

Print files from remote computer onto the local printer, without having to transfer the file between computers. This feature was mentioned in 84 Kaseya VSA reviews.

Based on 93 Kaseya VSA reviews. Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat.

Provides voice over IP calling solutions. This feature was mentioned in 79 Kaseya VSA reviews.

Provides pre-session or in-session video call options to resolve issues. 78 reviewers of Kaseya VSA have provided feedback on this feature.

Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. This feature was mentioned in 77 Kaseya VSA reviews.

Allows mobile device access to provide support or connect to your computer from anywhere. 82 reviewers of Kaseya VSA have provided feedback on this feature.

Based on 94 Kaseya VSA reviews. Provides support across iOS, Mac, Android, PC and other devices.

Based on 93 Kaseya VSA reviews. Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices.

Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries. This feature was mentioned in 96 Kaseya VSA reviews.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives