Impartner PRM Reviews & Product Details

I find Impartner PRM really intuitive and well-designed. It has all the core features I’d expect, both from a vendor perspective and as a user. From the vendor side, it gives me everything I need to manage and support partners effectively, and from the user side, it makes it easy to track performance, access resources, and use tools that drive growth. The platform is straightforward to navigate, and I appreciate that Impartner keeps evolving, especially by embracing new innovations such as AI, which gives me confidence it will continue to support scalable growth and stronger vendor-partner success Review collected by and hosted on G2.com.

Honestly, nothing stands out. I’ve used the platform for years, both as a partner and as a vendor, and it’s the benchmark I measure all other PRMs against. It consistently delivers what I need and sets a high standard for the industry Review collected by and hosted on G2.com.

I deeply appreciate how Impartner PRM integrates seamlessly with our Salesforce environment. This integration has been flawless, with no issues encountered so far, which significantly enhances our operations. Additionally, I admire the simplicity and ease of setting up Impartner PRM. Even though we've made numerous changes over time, the process remains straightforward and manageable. This level of usability helps us maintain efficiency without unnecessary complications. I find the overall performance of Impartner PRM exceptional as everything works well, contributing to our business's smooth functioning. Furthermore, the ease with which the system supports our loyalty programs over five years stands testament to its reliability and effectiveness. The lack of any need for changes indicates my satisfaction with the product. My high likelihood to recommend it, scoring it a nine out of ten, demonstrates my confidence in its value and functionality sustained over time. Review collected by and hosted on G2.com.

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Impartner’s Partner Portal offers extensive capabilities that empower our Partners to learn, register and track deals, and easily access trainings and assets all in one place. In addition, the support team has also been responsive and effective in resolving tickets. Review collected by and hosted on G2.com.

The process for initiating a project hasn’t always been as seamless as we’d like, though it has shown improvement over time. It’s been a while since our last project, so I don’t recall specific areas for enhancement. I can say, however, that during our last engagement, Eva and Daria were excellent to work with. Review collected by and hosted on G2.com.

It is highly versatile and is very much highly in demand within the business because of this--to the point that the support team managing and administering the platform is unable to cope with the number of demand for addition of partner types. Review collected by and hosted on G2.com.

The customer success management needs improvement. Over the past year, there were two instances where we were initially told that certain features and functionality were possible, only to find out later—after the Impartner technical team became involved—that they were not actually feasible. By that point, we had already communicated their feasibility to our internal stakeholders. As a result, two enhancements did not move forward due to mismanaged expectations and a lack of clear communication. Review collected by and hosted on G2.com.

I like the connectivity it has to other platforms like SFDC, where current pipeline information can be synced back to show your partners how are they performing vs set up goals. Impartner PRM gives you great flexibility on how much you want to interact with your Partners at that level. Review collected by and hosted on G2.com.

As a new user I find it not so intuitive to use, usually all the features require training and an expert helping you do important changes into the system. A lot of enablement time has to go into managing the system and when the primary admin leaves it's a whole task on its own to re learn about the settings. Review collected by and hosted on G2.com.

Impartner PRM serves as a flexible, efficient, and reliable platform supporting our partner ecosystem, delivering an exceptional user experience. It offers seamless integration with a wide range of applications, enabling the smooth exchange of information essential to the ecosystem's success. Review collected by and hosted on G2.com.

Impartner is consistently advancing its infrastructure and introducing new functionalities. Given our extensive use of the platform, we greatly appreciate the excellent support provided by the Impartner team. We look forward to continued collaboration and to having our enhancement requests prioritized to the greatest extent possible. Review collected by and hosted on G2.com.

I appreciate how Impartner PRM has allowed me to save money by using it as a substitute for granting additional Salesforce licenses to my partners. This feature not only offers a cost-effective solution but also simplifies the management of partner deals and registrations. The ease of deal registration stands out as I do not need to manually insert lead records, which effectively streamlines operations and reduces the dependency on Salesforce licenses for my partners. Review collected by and hosted on G2.com.

The migration from the classic to the PX version is disastrous. Their service is very slow. When they deleted my data in the Salesforce production environment, I requested an incident report, which they could never provide. After investigating, they said they don't know why the issue occurred. Additionally, they are still not replying to my emails even after ten days. The initial setup was difficult, requiring a lot of time, many calls, and involvement from a specialist due to hard-coded elements. Review collected by and hosted on G2.com.

I appreciate the ability to fully customize our integration with Salesforce using Impartner PRM. This customization allows us to do exactly what we need and facilitates seamless data synchronization between the two platforms. The system is set up so our partners can directly log in to their own instance and register deals, which then sync directly into our Salesforce without needing additional data input or admin work. Once set up, the process is fairly easy to manage. These features significantly streamline our operations and enhance our ability to manage partner relationships effectively. Review collected by and hosted on G2.com.

While the ability to fully customize things is appreciated, sometimes it comes with a pretty steep learning curve. Figuring out synchronization issues with Salesforce can be challenging. Additionally, the user interface is not as easy to use as expected, which makes building out training modules a bit more challenging. This has probably been the biggest challenge encountered. Review collected by and hosted on G2.com.

What I like best about Impartner PRM is how flexible the platform is and responsive their Support Team is. It streamlines partner enablement, training, and deal registration all in one place, which provides a great experience for our Partners. The customization options allow us to tailor the experience for different partner tiers, and the reporting tools give us real-time visibility into partner performance. Review collected by and hosted on G2.com.

While Impartner PRM is powerful, there are a few areas that could be improved. The user interface can feel a bit dated and unintuitive at times, especially for new users. Some customization options require more technical support than expected. Better in-app guidance and more self-service configuration options would make a big difference. Review collected by and hosted on G2.com.

the ability & flexibility offered by impartner is a key, the new on demand feature where we can keep engaged with our partners, pulling reports to know how much deals were registered or the saved assets that our partners can use to learn. the ability to customise the view for each partner is amazing. support team at impartner is on another level, always there to support and fix issues. Review collected by and hosted on G2.com.

currently you cant pull a report for global partners accross the regions and i do think we can have global overview on X partner across the globe would be amazing. also with the new PX migration, we started to discover lots of broken links, bugs, downtime which i believe comes with onboarding issues. Review collected by and hosted on G2.com.