Impartner PRM Reviews & Product Details

I use Impartner PRM to manage relationships with our Reseller, Referral, and Technology partners for onboarding, training, communication, and to give them a tool to track their sales. I love the workflows because they allow us to automate actions such as data updates and email sending, making it easy to manage all phases of partner relationships from onboarding to sales management to certification processes with simple setups. I also find the initial setup was very fast and easy. I want to highlight how helpful the Impartner team has always been, especially Prue James as our CSM. Her deep product knowledge and positive attitude have made a big difference for us. Review collected by and hosted on G2.com.

Some sections are 'fixed', and we can’t customize them too much, like the Demand center, or some automatically translated sections for which we need to open a ticket if we want to have them better translated. Also, the Analytics part doesn’t have detailed trainings as other parts do. But these are just smaller things. Review collected by and hosted on G2.com.

What I really like is the breadth of features available to support and enhance the partner journey and overall partner flows. The ability to customise the user experience is particularly important for us, as it allows the platform to align closely with our brand and deliver a consistent experience for our partners. Review collected by and hosted on G2.com.

Initially, we experienced some challenges during implementation. That said, the Impartner team were incredibly receptive to feedback and genuinely supportive in helping us find the right solutions. I would particularly like to call out Mike, Ben and Boris for their responsiveness and hands-on approach throughout the process. Review collected by and hosted on G2.com.

The best feature of Impartner PRM is the people behind the product. Every time I have needed support, the team has always been quick to respond and gave me the answers that I was looking for. Even going so far as to add critical new features to the solution that our company needed....and adding these in record time! We came for the ways that the Impartner would be able to support and accelerate our business.....we stay for the people and the support! Review collected by and hosted on G2.com.

I haven't found anything to date that I dislike! As I mentioned in my "what do you like best" testimonial, any issues that we find are quickly addressed and resolved by the incredible team at Impartner. Review collected by and hosted on G2.com.

I like how deeply customizable Impartner PRM is, especially their segmentation features. The ability to build custom audiences based on any parameters and show or hide certain aspects lets me create a custom digital experience that feels targeted and valuable to our users. I also appreciate how technical the platform is. While there's a steep learning curve, once you get familiar with its depth, you can make it do just about anything you need. Review collected by and hosted on G2.com.

I would say the biggest thing is learning and onboarding on the platform. There's not really great e-learnings or on-demand support resources in Impartner PRM. So it kinda makes it to where unless you have a resource at Impartner that you're working with, even more ideally a technical resource, it makes it really hard to learn the tool, but then also figure out what exactly you need to do for your specific need or want. I think that on-demand guided learning options could be a lot better. I also think that Impartner should adopt a Salesforce-like service or support system that really has a team of technical folks available at any time. I understand that may come at an additional cost. Without a really rock-solid on-demand learning, on-ramp, it makes it really hard for someone to figure out where exactly they need to go to do the things they need to do without that support. If I'm being honest, it wasn't easy. We are actually still getting everything fully set up to a true one point o state about a year in now. Part of that is due to turnover at the company, and part of it is due to Impartner's initial insistence on not having technical resources on sync calls, huddles, things that were integral for the project to flow. Now in the present day, I have dedicated technical resources as well as a project manager on a weekly call, which really helps move things forward. I think needing some kind of technical resource involved from the start is key to getting a fast initial setup. It really requires a lot of hand-holding to get it built started and actually get it from the ground up. If Impartner had as robust of a training platform like Salesforce Trailhead or something like that. Review collected by and hosted on G2.com.

I love the flexibility of Impartner PRM. We can do so much with the PRM portal in terms of its capabilities, and there are abundant opportunities for customization. The platform is very scalable, growing with our business needs, and the ongoing support from Impartner is excellent. They even facilitate annual gatherings where we can learn from other companies using the platform, sharing best practices. It's a very user-friendly platform with a strong support network behind it. Also, the initial setup was very easy, thanks to the great support from the team at every step, ensuring a smooth transition and continued assistance. Review collected by and hosted on G2.com.

I believe maybe having more frequent best practices being shared would be key. And I believe, you know, knowing successes frequently about how others have used the platform would be really helpful. We have had annual gatherings in the past whereby we learned from others, but that's once a year. So I think having this more frequently or have a platform where we can learn how others are using it and getting the most out of it would be really useful. Review collected by and hosted on G2.com.

I like how easy it is for a partner to make a referral with Impartner PRM, and how quickly those referrals convert into opportunities in our CRM. The transparency in the partner portal is great, allowing partners to see opportunities as they move through stages. The reporting and analytics provide valuable insights into our pipeline and help identify which partners are actively co-selling with us, aiding in strategic decision-making, like deciding where to invest our co-marketing dollars. Additionally, I've noticed that before using Impartner PRM, our partners were reluctant to put leads in the portal, but they quickly adopted the Impartner Portal for making referrals. It gives a full picture of all business activity with our partners, which is now visible both to us and our partners. Review collected by and hosted on G2.com.

I find the segmentation of the asset library a little particular and would appreciate user prompts or 'tool tips' for guidance throughout the platform. We love the concept of business plan templates, but my team feels they are slightly inflexible. As a result, we're attaching business plans in the platform instead of fully utilizing the templates. The initial setup was also more difficult than we anticipated. Review collected by and hosted on G2.com.

I love the company and how everything just works with Impartner PRM. There has been no downtime as we've never had a critical outage, and the software is easy to use for both our partners and our admins. Updating the portal's look and feel in the backend is straightforward, and the sync capabilities with critical CRM platforms are easy to set up and maintain. The initial setup was very straightforward with superb support. The support is incredibly fast, and our account manager, Emily Nunez, is a real asset to the company. She's incredibly proactive and quick to assist with any issue we encounter. Review collected by and hosted on G2.com.

Well, we are stuck on the classic version for now, and some options like chat are therefore not available to us. But it’s our own issue that we have yet to progress to PX. Review collected by and hosted on G2.com.

The most helpful aspect of Impartner is its ability to centralize and streamline partner management processes. The tool provides comprehensive visibility into partner activities, automates key tasks like deal registration, and improves communication through a unified portal. Its intuitive interface and customizable features have made managing partner relationships more efficient, reducing administrative burdens while increasing partner engagement and performance. The analytics and reporting tools offer valuable insights that help optimize our channel strategy. Review collected by and hosted on G2.com.

One challenge with Impartner PRM is occasional system downtime, which can impact our portal engagement metrics and disrupt partner activities. Additionally, while the platform offers robust functionality, it requires significant integration with other systems to fully leverage its potential. Managing these integrations can sometimes be cumbersome, leading to delays or added complexity in the setup process.

Another area where there is room for improvement is in how enhancement requests are managed. While we've shared several valuable ideas and suggestions over the years, only a limited number have been implemented. The turnaround time tends to be quite long, and there's very limited visibility into the status or progress of these requests. Greater transparency and a more structured feedback loop would significantly enhance the collaboration and responsiveness in this area. Review collected by and hosted on G2.com.

I really like the visual aspect of Impartner PRM, which is very clean, organized, and offers a sleek platform. I also love the Salesforce integration; it has really strong integration capabilities that can connect with loads of different custom objects and lookups, creating a really flexible tool. The Salesforce integration is probably the most valuable part of any product that I'd be looking to implement. With Impartner PRM, it's extremely flexible and customizable, allowing me to delve into the depth of different custom and standard objects. This makes it extremely easy and flexible for me to set up as an admin and gives me a lot of space to play around with how I want to display information to partners. Review collected by and hosted on G2.com.

I think there are some small things on the administrator side, such as creating new fields or trying to add in pick list options or when saving sorts of things, there are some small bugs across the platform that make the usability just a little bit slow. Nothing major, but there's just some general hygiene across the platform that I wish could be fixed. I also think maybe when it comes to partner tiering, not being able to have multiple tiers for one partner level creates a bit of a restriction in how you show information, but other than that, not too much. Review collected by and hosted on G2.com.

The rep we are currently working with Prue James follows up after every meeting with review and plan of action after every call. She is delightful and efficient. We have the best check-ins that are so productive! Review collected by and hosted on G2.com.

There are no dislikes that I can think of at this time. Review collected by and hosted on G2.com.