Impartner PRM Pricing Overview

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Impartner PRM Pricing Reviews

(2)
Verified User in Professional Training & Coaching
EP
Mid-Market (51-1000 emp.)
"Great team in the UK - very customer centric"
What do you like best about Impartner PRM?

The solution is best in class, and we compared it to several other solutions in a deep dive. However, the most important aspect for me and the thing I like best, is how approachable and patient the team were with our questions and they worked to our timescales. This is invaluable in building a trusted relationship and long term partnership. Review collected by and hosted on G2.com.

What do you dislike about Impartner PRM?

We have a lot of partners, so the cost can be fairly high Review collected by and hosted on G2.com.

Response from Stephanie Arnel of Impartner PRM

Thank you for the kind words and for recognizing both our platform and our UK team! We're honored that you selected Impartner after a deep evaluation, and we're especially proud to hear that our team's patience, responsiveness, and customer-centric approach made a difference in your decision-making process.

We understand the importance of cost-effectiveness at scale, especially with a large partner base, and we’re committed to delivering strong value and ROI throughout your journey.

As you move through implementation, we’re excited to support your goals around deal registration clarity, streamlined onboarding, and stronger partner engagement. Thanks again for placing your trust in Impartner—we look forward to building a successful long-term partnership!

Janet L.
JL
"Disappointing Setup & Support Despite Cost Savings"
What do you like best about Impartner PRM?

I appreciate how Impartner PRM has allowed me to save money by using it as a substitute for granting additional Salesforce licenses to my partners. This feature not only offers a cost-effective solution but also simplifies the management of partner deals and registrations. The ease of deal registration stands out as I do not need to manually insert lead records, which effectively streamlines operations and reduces the dependency on Salesforce licenses for my partners. Review collected by and hosted on G2.com.

What do you dislike about Impartner PRM?

The migration from the classic to the PX version is disastrous. Their service is very slow. When they deleted my data in the Salesforce production environment, I requested an incident report, which they could never provide. After investigating, they said they don't know why the issue occurred. Additionally, they are still not replying to my emails even after ten days. The initial setup was difficult, requiring a lot of time, many calls, and involvement from a specialist due to hard-coded elements. Review collected by and hosted on G2.com.

Response from Stephanie Arnel of Impartner PRM

Thank you for sharing both what’s working well and where your experience fell short. We’re glad Impartner has helped streamline deal registration and reduce Salesforce licensing costs, and we’re truly sorry that your PX migration and support experience did not meet expectations.

The issues you described including data loss, delayed responses, and a difficult setup are not the standard we strive for. We take this very seriously, and we’re glad to hear your CSM has already connected with you to address the concerns and work through the remaining details.

Thank you again for your feedback. It helps us improve both our product and our service.

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