---
title: Impartner PRM Reviews
meta_title: 'Impartner PRM Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 561 reviews by the users' company size, role or industry
  to find out how Impartner PRM works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 561
  scale: '5'
date_modified: '2026-08-02'
parent_category:
  name: Partnerships Management
  url: https://www.g2.com/categories/partnerships-management
---

# Impartner PRM Reviews
**Vendor:** Impartner Software  
**Category:** [Partner Relationship Management (PRM) Software](https://www.g2.com/categories/partner-relationship-management-prm)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 561
## About Impartner PRM
Impartner is a partner revenue orchestration platform that helps enterprises manage and scale indirect revenue through a single connected system, covering the full partner lifecycle from recruitment and onboarding through deal execution, co-sell motions, joint marketing, and performance measurement. Key capabilities: Partner Relationship Management (PRM): System of record for the partner ecosystem. Manages partner onboarding, tiered program configuration, deal registration with automated approval workflows, pipeline visibility, MDF allocation, claim submission, approval, and incentive management across global programs. Through-Channel Marketing Automation (TCMA): Creates and distributes co-branded campaigns through the partner network using centrally managed templates and pre-approved assets, with attribution back to partner-influenced revenue. HyperscalerGTM: Connects deal registration directly to hyperscaler marketplace transactions, eliminating the manual steps that prevent partners from executing co-sell and private offer motions at scale. Aimi AI: Powers deal registration via conversational chat, automates content generation and translation for partner communications, and surfaces engagement insights across the platform. Analytics and reporting: Partner activity, campaign performance, MDF utilization, deal conversion, and partner-attributed revenue in a single dashboard. According to a Total Economic Impact study by Forrester Consulting, companies using Impartner reported a 296% ROI, $2.4M net value, a payback period of under six months, a 50% increase in partner-sourced deals, and a 75% reduction in cost per lead. Vertiv scaled to 12,000 partners across five regions in 30 weeks, with onboarding reduced from days to under two minutes. Xerox scaled one TCMA campaign to 100 partners. efficy generated €2.5M in channel pipeline within three months of go-live. Impartner connects natively to Salesforce, HubSpot, and Microsoft Dynamics without custom development, and supports organizations from first partner program through enterprise-scale ecosystems spanning thousands of partners across multiple regions and partner types.



## Impartner PRM Pros & Cons
**What users like:**

- Users value the **approachable and supportive team** , fostering strong partnerships and effective partner management solutions. (47 reviews)
- Users appreciate the **ease of use** of Impartner PRM, enjoying a user-friendly, one-stop portal for partners. (44 reviews)
- Users commend the **responsive and helpful Customer Support** of Impartner PRM, enhancing their overall experience and partner engagement. (38 reviews)
- Users value the **exceptional customer experience** provided by Impartner PRM, highlighted by responsive support and user-friendly design. (32 reviews)
- Users value the **powerful workflows** in Impartner PRM, enhancing communication and partner management effectively. (28 reviews)
- Users appreciate the **customization options** in Impartner PRM, enabling tailored workflows and enhancing partner engagement effectively. (26 reviews)
- Partnerships Management (26 reviews)
- Integrations (24 reviews)
- Integration Capabilities (22 reviews)
- Solution-Oriented (18 reviews)

**What users dislike:**

- Users find **feature limitations** in Impartner PRM, leading to a disjointed and sometimes inflexible user experience. (21 reviews)
- Users find **limited customization** options in Impartner PRM, hindering their ability to tailor the experience effectively. (19 reviews)
- Users note that **Impartner PRM requires improvements** in LMS robustness and customer success management for better functionality. (10 reviews)
- Users find the **interface not intuitive** , making navigation and customization more challenging, especially for newcomers. (10 reviews)
- Users find the **UI outdated and unintuitive** , hindering their experience and making it difficult for newcomers. (10 reviews)
- Users report significant **integration issues** with Impartner PRM, causing delays and complicating the overall user experience. (9 reviews)
- Lack of Customization (9 reviews)
- Users find the **complex setup** of Impartner PRM time-consuming and challenging, requiring significant effort for effective use. (8 reviews)
- Users find the **difficult setup** of Impartner PRM challenging, impacting their overall usability and experience. (8 reviews)
- Poor Usability (8 reviews)

## Impartner PRM Reviews
  ### 1. Teamwork & efficiency

**Rating:** 4.5/5.0 stars

**Reviewed by:** Katie M. | Holistic Wellness Consultant, Enterprise (> 1000 emp.)

**Reviewed Date:** February 23, 2023

**What do you like best about Impartner PRM?**

Now that we have implemented the sync its been a game changer when signing up new partners. We are also learning new ways to bring more efficiency to our portal.

**What do you dislike about Impartner PRM?**

That you cannot click into where the errors in the sync are to get to the record. That the user record and the applicant record are on two different tabs. That you cannot run a report based on the last user who was active in an account.

**What problems is Impartner PRM solving and how is that benefiting you?**

Its hosting our entire partner portal, segmenting what users can and cannot view. Our marketing team is currently doing a revamp and site update so i am excited to see the look and feel after that happens!

  ### 2. Real PRM and with great user interface and individualization

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.)

**Reviewed Date:** May 26, 2023

**What do you like best about Impartner PRM?**

It is very easy to set up Impartner for your needs. The segmentation on region /partner type etc. is great. Co-Branding of files really brings efficiency.

**What do you dislike about Impartner PRM?**

The system makes sure, you have fille din everything and correctly, so to set up a Partner Journey for example involves a lot of klicks.

**What problems is Impartner PRM solving and how is that benefiting you?**

Easy segmentation of partners and great reporting. Salesforce offers similar functionality, but with higher resource requirements.

**Official Response from Abby Leadbetter:**

> Thank you for the wonderful review! We're thrilled that you find us to be a true PRM solution with a user-friendly interface and extensive individualization options. Your feedback on setup ease, segmentation capabilities, and the efficiency of co-branding is greatly appreciated. 

We understand the need for streamlining processes like the Partner Journey and continuously work to enhance the user experience. We're happy to hear that you think that we have an easy partner segmentation and robust reporting with lower resource requirements compared to alternatives like Salesforce. Thank you for choosing Impartner!

  ### 3. Impartner helping us take our Channel program to the next level

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nyerie A. | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 07, 2023

**What do you like best about Impartner PRM?**

The out of the box capabilities checked off almost all our boxes during the technical review for a PRM solution. Additionally, Impartner makes it easy for all team members to make edits and changes without having to do any custom code.

**What do you dislike about Impartner PRM?**

There are a few limitations when it comes to user interfaces and some "nice to have's" that are in the product pipeline but have not yet gone into development/production.

**What problems is Impartner PRM solving and how is that benefiting you?**

Scaling our program to help better manage our partner ecosystem globally. Managing pipeline and having it integrated into our CRM (SFDC) will make the team more efficient and help us continue to optimize our business strategy.

  ### 4. A PRM that can house anything!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Stefanie T. | Enterprise (> 1000 emp.)

**Reviewed Date:** February 15, 2023

**What do you like best about Impartner PRM?**

As a new employee to my company and to Impartner, I find the PRM very user friendly. Despite how many layers of information it holds! The support from our CSM also helps. Our CSM April is always there to help guide us through any questions we might have while using the tool.

**What do you dislike about Impartner PRM?**

None observed so far. Again I'm a new user to Imartner PRM so of course things are confusing to me but because of the great support I receive, I have no dislikes.

**What problems is Impartner PRM solving and how is that benefiting you?**

Keeping track of partners and promotions can be a handful. But with Impartner PRM, we can easily track which partners are able to see which promotions on the page.

  ### 5. PRM that has stood out

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.)

**Reviewed Date:** August 02, 2023

**What do you like best about Impartner PRM?**

Flexible forms to easily customize and edit as the business needs change.

**What do you dislike about Impartner PRM?**

Lacking in on-going core PRM product enhancements.

**What problems is Impartner PRM solving and how is that benefiting you?**

Online partner applicatons and deal reg.

  ### 6. Although my time with the program has been limited, the product is very intuitive.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 07, 2023

**What do you like best about Impartner PRM?**

Ease of use
Set up and anything we need to revamp is easy to move forward
Makes it easy for our partners to sign up and to input their prospect opportunities

**What do you dislike about Impartner PRM?**

Haven't found anything
One item I'd like to put on a product enhancement list--change the Country list to put the United States at the top

**What problems is Impartner PRM solving and how is that benefiting you?**

The program allows our partners to bring in leads
In addition, we want to start pushing content to the partners through the portal
We want to better align our channel strategies with the partners

**Official Response from Abby Leadbetter:**

> Hey there, 

Thank you for your feedback! We're glad to hear that you find Impartner intuitive and easy to use. It's great that the setup process and revamping are seamless for you. We appreciate your suggestion regarding the Country list and will take it into consideration for future enhancements.

We're committed to supporting your channel success and providing a user-friendly experience. Thank you for choosing Impartner as your partner management solution 🙌 

- Abby

  ### 7. Good PRM with a lot of potential!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 06, 2023

**What do you like best about Impartner PRM?**

I found that the admin tools / CMS editor features were a little confusing but our project manager Eva was excellent.

**What do you dislike about Impartner PRM?**

It would be nice to have all the forms and workflows under 1 section so you don't have to go back and forth between CMS and settings.

**What problems is Impartner PRM solving and how is that benefiting you?**

We're hoping that Impartner PRM will help us better support our partners by providing them with more enablement material, analytics, and overall better experience.

  ### 8. Get up and running with a robust partner program quickly, and with a dedicated and talented team!

**Rating:** 4.5/5.0 stars

**Reviewed by:** David Z. | VP Channels and Partners, Enterprise (> 1000 emp.)

**Reviewed Date:** August 28, 2022

**What do you like best about Impartner PRM?**

The most helpful thing about Impartner is the team. The implementation and project managers are extremely knowledgeable, helpful, and patient. They do everything they can to help the end user get through the hurdles and make the portal what you envision for it. We were, like most customers, not just taking everything out of the box, or using the default, and to set things up, it takes planning, time, and work, and the Impartner team is there to walk you through it. I also like that they understand the business process and what you are trying to do, in order to come up with solutions. 

The other things I like about Impartner is that it is relatively quick to get things set up. We were live just a few months after we kicked off the project.

**What do you dislike about Impartner PRM?**

Like many software and cloud programs, Impartner is not perfect. The back end does take some time to learn, but the instructional videso are helpful for that. A better integration with Hubspot would be great, as would a more robust out of the box solution for two (2) tier partner models.

**What problems is Impartner PRM solving and how is that benefiting you?**

We needed to get up and running with a solid partner program in a relatively short period. Some solutions, like expanding the CRM to also be a PRM, would take much longer to develop, and do not consider all of the out of the box and standard functionality that Impartner has. Every roadblock that we have come across, as well as changes on the way, are solved and dealt with professionally by the Impartner team. They helped us with multiple programs, tiers, as well as launching a 2-tier model very quickly. 

There are many little problems that occur along the way. Things that you think were set up, and apparently weren't done correctly. In each and every case, Impartner manages to assist and solve the issue in a timely manner.

  ### 9. Trevor Hill helped my life and I appreciate him

**Rating:** 5.0/5.0 stars

**Reviewed by:** Morgan W. | Sr. Sales Operations Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 24, 2022

**What do you like best about Impartner PRM?**

I've had "figure out how to make Impartner not break again" on my to do list for quite a while now and Trevor magically came in and saved the day. What a treat!

**What do you dislike about Impartner PRM?**

As a new Impartner admin with close to no partner operations experience, I struggled to onboard myself over the past few months which trickled down to our partner team. I was completely lost when our SSO connection broke last time and it's refreshing to know that now it will be handled by someone who knows technical things like that :). Would like to see more work as far as workflows and approvals being streamlined between PRM and SFDC, I have a list of ideas but feel a little lost as to how to get there.

**What problems is Impartner PRM solving and how is that benefiting you?**

Impartner allows for our existing and interested partners to easily align with our selling motions while keeping our operations team sane by seamlessly syncing partner application/deal registration data from the Partner Portal to our Salesforce instance.

  ### 10. Impartner a tool to enable partner engagement in a great easy way

**Rating:** 5.0/5.0 stars

**Reviewed by:** Monica D. | WW Enterprise Channel Ops Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** October 21, 2022

**What do you like best about Impartner PRM?**

The most helpful for me is the seamless synch of accounts and deals that can rapidly move thru the CRM as well the ability to create pages with an admin access and not needing a developer or complex processes

**What do you dislike about Impartner PRM?**

I feel We are missing to be able to synch more entities not just accounts and contacts, And some development work is not always out of the box and not that easy

**What problems is Impartner PRM solving and how is that benefiting you?**

Last  year we move an asset library that is visible for employees and externam user in the main company website into PRM 
we bring the 40K users under one account and they use the digital asset and daily the api create new users and the process is seamless !

  ### 11. Great Solutions & Kind Staff but Implementation Challenges

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 20, 2023

**What do you like best about Impartner PRM?**

One of the best aspects was the staff and personnel. They were very kind and ready to assist with any questions or concerns. They were mostly responsive to calls and emails, and always made an effort to be helpful. Additionally, the company offered a great solution with many components that had the potential to be very beneficial for our organization.

**What do you dislike about Impartner PRM?**

While we found the staff and personnel of Impartner to be friendly and responsive to our inquiries, we did encounter some challenges with getting things implemented as efficiently as we had hoped. Specifically, we had difficulty maximizing the potential of the solution and often found that we had to upgrade for additional costs in order to fully utilize the features. Coordinating with the relevant team members and getting them involved in projects was at times a challenge and required more effort on our end than we had anticipated. Furthermore, despite being billed for a CRM integration service for several years, we were ultimately unable to fully implement the solution as we had hoped and this resulted in some financial losses for our company. Despite these challenges, we appreciate the efforts of the staff and hope to continue working with them to find a solution that works better for our organization.

**What problems is Impartner PRM solving and how is that benefiting you?**

Outsourcing the expertise of partner management, putting it in the hands of the experts. Again, the system we were working with seemed to require upgrades, but overall the solutions proposed were innovative and complete.

  ### 12. Good tool, but performance issues

**Rating:** 1.5/5.0 stars

**Reviewed by:** Korbinian  D. | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 06, 2023

**What do you like best about Impartner PRM?**

The team, they are very responsive and eager to help out.

**What do you dislike about Impartner PRM?**

The performance, for all custoemr s that are outside the US, the lag is causing frustration on our partners side.

**What problems is Impartner PRM solving and how is that benefiting you?**

Hand over of leads at the moment is the main function.

**Official Response from Abby Leadbetter:**

> Hi Korbinian, 

Thank you for your feedback. We appreciate your positive comment about our team's responsiveness and eagerness to assist. We understand that performance issues, particularly for customers outside the US, have caused frustration among your partners. We take this matter seriously and are actively working on optimizing the performance to ensure a smooth experience for all users globally. Your feedback is invaluable in helping us improve our product. We are committed to addressing these issues and providing you with a more seamless experience. Thank you for using Impartner and for being a valued customer.

- Abby

  ### 13. Evolving platform, but still feature rich

**Rating:** 4.0/5.0 stars

**Reviewed by:** Lisa R. | Global Channel Program Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** October 21, 2022

**What do you like best about Impartner PRM?**

Full suite of features to support our channel partner needs. Ability to share opportunities in a dashboard, manage leads, deal registration, and support for integration with external apps and platforms. We've seen improvements to customer support, which has turned around how we feel about the platform and impartner overall.

**What do you dislike about Impartner PRM?**

Platform updates have occasionally caused some of our custom code to break. Slow page loads, particularly in regions outside the US. Lack of integration between a few modules requires  multiple logins for impartner admins.

**What problems is Impartner PRM solving and how is that benefiting you?**

Provides our partners with the ability to self-service for most of their needs. It's allowed our partner managers to focus more on droning business with the partners and less time on administrative functions.

  ### 14. Great product and excellent team!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Shirin S. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 16, 2023

**What do you like best about Impartner PRM?**

Allows customization and the ability to "build your own". Continually improving the product and adding new features and options. They have a great team and excellent support.

**What do you dislike about Impartner PRM?**

There are troubleshooting issues here and there, so it somewhat interrupts the daily work within the system. Also, some processes could be better automated to save some manual labor.

**What problems is Impartner PRM solving and how is that benefiting you?**

The system serves the company as a management solution for our channels and partners; We use the system in a way that allows us to be more efficient in our partner management, and we can scale up that way.

  ### 15. Impartner's features add value to our channel partners & help us track engagement internally.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jenn J. | Director, Global Partner Marketing, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 28, 2022

**What do you like best about Impartner PRM?**

Impartner's module enhancements like news-on-demand, social-on-demand, partner locator, and asset cobranding add real value to our channel partnerships. Plus, the implementation teams we work with are fantastic.  I can't say enough about the support we have received from Martin Wratten, Eva Gillespie-Larsen, and Mike Kirby.

**What do you dislike about Impartner PRM?**

I wish Impartner had the ability to (1) accept SCORM files for the ability to host training within the portal vs. SSO integration and (2) had more out-of-the-box canned integrations for SFDC (PRM to CRM) workflows to better integrate data to show partner engagement in CRM.

**What problems is Impartner PRM solving and how is that benefiting you?**

Impartner provides a platform that enables partners to access sales, marketing, and technical resources 24x7. One of my favorite tools is cobranding which enables partners to personalization assets that they deliver to prospects and customers. Even better is Impartner's news-on-demand module is a game changer that puts the partner in control of what is communicated to them and at their desired frequency - all to allow us to become more relevant to individual partners.

  ### 16. Without our CSM, we would be lost

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jeremy G. | Tech Partnerships, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 20, 2022

**What do you like best about Impartner PRM?**

Impartner, the most valuable, flexible, and all-encompassing platform on the market, would be nothing without great employees. Matthew has consistently gone above the call to ensure we're set up for success. We couldn't be happier with the team we work with and the platform overall.

**What do you dislike about Impartner PRM?**

Nothing to dislike. I think when you don't fully understand the power of a PRM, you can't compare different options. Like anything else, the more time you put into the planning, implementing, and developing stages, the more you get out of the solution.

**What problems is Impartner PRM solving and how is that benefiting you?**

As a startup that is constantly looking to provide a scaleable architecture, Impartner provides a flexible platform that offers valuable resources for any size organization.

  ### 17. Very good support team

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 02, 2023

**What do you like best about Impartner PRM?**

The Support Team: always there to help very reactive

**What do you dislike about Impartner PRM?**

We are using a taylor made version that doesn't allow us to use a lot of features without extra billing

**What problems is Impartner PRM solving and how is that benefiting you?**

it helps us build a relationship with our partners

**Official Response from Abby Leadbetter:**

> Thank you for your feedback! We're glad to hear that you appreciate our Support Team for their responsiveness and assistance. We apologize for any inconvenience caused by the limitations of your tailored version. We'll take this into consideration as we continue to improve and provide more flexible options for our users.

We're thrilled to hear that we are helping you build strong relationships with your partners as well! Thank you for choosing Impartner as your partner relationship management solution, if you have any questions or additional feedback feel free to reach out at anytime.

- Abby

  ### 18. A critical part of your partner strategy

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 02, 2023

**What do you like best about Impartner PRM?**

Cohesive functionality that drives leads

**What do you dislike about Impartner PRM?**

There is a fair amount of complexity too.

**What problems is Impartner PRM solving and how is that benefiting you?**

Our partner ecosystem is enormous, Impartner PRM helps us engage, educate and support partners at scale with tremendous analytics and reporting capabilities.

**Official Response from Abby Leadbetter:**

> Thank you for your feedback! We're delighted to hear that you find Impartner to be a critical part of your partner strategy, providing cohesive functionality that drives leads. We understand that there can be complexity involved, and we're constantly working to improve user experience and streamline processes.

We are so happy to hear that we are helping you engage with, educate, and support your partners at scale. We're committed to helping you achieve success with your partners. Thank you for choosing Impartner as your partner management solution 🙌 

- Abby

  ### 19. Simple and effective

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 17, 2021

**What do you like best about Impartner PRM?**

Setting up Impartner was extremely easy.  Our Customer Success Manager is one of the best I have worked with and keeps a constant line of communication.

**What do you dislike about Impartner PRM?**

I prefer more access to making changes and customization.  It would be nice to have more control as an admin when making changes to various features.

**What problems is Impartner PRM solving and how is that benefiting you?**

Providing a simple, straightforward forward and painless experience for our Partners is paramount, and we have been able to accomplish that with Impartner.

  ### 20. Rockstars!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Luiz S. | Distribution and Channel Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 08, 2022

**What do you like best about Impartner PRM?**

The support Matthew and Ben have been providing to our account in the past few months has been nothing but superb. They have provided quick responses and willingness to jump on last-minute calls and training sessions to assist us on how to better utilize the tools we have.

**What do you dislike about Impartner PRM?**

The only downside I have with Impartner is the fact that many of the pieces of training are outdated. So it is hard to get into a learning flow when I come across an example that does not match the most current version of Impartner.

**What problems is Impartner PRM solving and how is that benefiting you?**

Keeping track of our new accounts, users and deals are very important to us. I believe this tool really gives us the insight we need to drive more folks to our portal.

  ### 21. Great Experience - Valuable point of contact

**Rating:** 4.0/5.0 stars

**Reviewed by:** Matt V. | Senior Partner Operations Analyst, Enterprise (> 1000 emp.)

**Reviewed Date:** September 06, 2022

**What do you like best about Impartner PRM?**

Kevin walked me through an issue I was having with data synching between platforms. He quickly fixed and showed me how to solve it if that type of issue occurred in the future.  We also walked through some reporting that will help me easily identify user types as well as some good ideas for managing user access on an ongoing basis.

**What do you dislike about Impartner PRM?**

That I didn't reach out to Justin sooner. I should have been more proactive in engaging with him earlier in the year when I took over part of the role, managing deal registration.

**What problems is Impartner PRM solving and how is that benefiting you?**

Impartner is helping us manage our partnership channel pipeline and ensuring our leads are getting in front of the correct account owners and ensuring channel conflict doesn't occur.

  ### 22. ImpartnerCON22

**Rating:** 4.5/5.0 stars

**Reviewed by:** Greg  B. | Sr Director Global Partnerships, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 21, 2022

**What do you like best about Impartner PRM?**

Impartner PRM has enabled our company to effectively register and track partner referral leads and opportunities. The partner portal is a valuable tool for our partners as a central hub for intel, resources and self service.

**What do you dislike about Impartner PRM?**

We implemented the classic version and it was more complex than anticipated. Some simple  functionality seemed to be more challenging to get implemented than it should be

**What problems is Impartner PRM solving and how is that benefiting you?**

The core of our partner program is referral leads and tracking them through our CRM (SalesForce) through closure and ultimately commission payment to the partner. Impartner enables this and provides real time intel to our partners.

  ### 23. Such amazing customer service!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lauren E. | Partner Marketing Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 20, 2022

**What do you like best about Impartner PRM?**

I really love the customer service. This tool has so many awesome capabilities so having someone to guide us through everything has been critical and awesome.

**What do you dislike about Impartner PRM?**

It is so complex I feel like it will take me a while before I am able to create things on my own and do it properly

**What problems is Impartner PRM solving and how is that benefiting you?**

We need to have a better pulse on our connection with our partners who bring us revenue.

  ### 24. Mediocre experience with Impartner but working with Shad Clark has been really great so far

**Rating:** 2.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.)

**Reviewed Date:** May 26, 2023

**What do you like best about Impartner PRM?**

I'm not a huge fan actually because we don't control our own destiny and most changes have to go thru them.

**What do you dislike about Impartner PRM?**

the difficulty in upgrading, the fact that we need them to do significant changes and it often costs more $, also we had a horrible CSM before they finally assigned us to work with Shad Clark and so far he is great.

**What problems is Impartner PRM solving and how is that benefiting you?**

partner portal

**Official Response from Abby Leadbetter:**

> Hi, 

Thank you for your feedback! While we understand your concerns about not having full control over changes and the difficulties in upgrading, we're glad to hear that your experience working with Shad Clark has been great so far. We appreciate the opportunity to address your needs and provide support. If you have any further questions or require assistance, please don't hesitate to reach out. We're committed to continuously improving our platform and ensuring your success with our Partner Portal.

Abby

  ### 25. Impartner Review - Great PRM+

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mike B. | Senior Global Channel Operations Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** December 07, 2022

**What do you like best about Impartner PRM?**

It's highly configurable by the admins, which allows way more functionality than other out-of-the-box platforms. My PMs Eva and Thomas are absolute rockstars, their support is awesome, and the company knows how to put on a great user conference.

**What do you dislike about Impartner PRM?**

Downsides like our own software being flexible and configurable, it has a longer learning curve to understand how it all works.

**What problems is Impartner PRM solving and how is that benefiting you?**

All in one portal, with great integration possibilities and an extensive API set.

  ### 26. Clint is a wizard!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jennifer T. | Enterprise (> 1000 emp.)

**Reviewed Date:** May 05, 2023

**What do you like best about Impartner PRM?**

They understood my vision and sense of urgency. Gave me tools to self serve but also held my hand when I needed it.

**What do you dislike about Impartner PRM?**

We had some slight technical glitches but nothing substantial.

**What problems is Impartner PRM solving and how is that benefiting you?**

Creating an internal referral dashboard

**Official Response from Abby Leadbetter:**

> Thank you for the wonderful review! We appreciate your kind words and are grateful to have talented and dedicated team members who understand your vision and provide the support you need, whether through self-service tools or a helping hand.

While we apologize for any minor technical glitches you experienced, we want you to know that we're constantly working to improve our platform. Your feedback helps us identify areas for growth and refinement. We're delighted that we are solving your problem of creating an internal referral dashboard, allowing you to streamline processes and maximize efficiency. Thank you again for choosing Impartner, and we're here to support your continued success 🚀 🙌🏼

  ### 27. Comprehensive PRM tool - but sometimes clunky

**Rating:** 4.5/5.0 stars

**Reviewed by:** Rachael T. | Sr Manager, Global Partner Programs, Enterprise (> 1000 emp.)

**Reviewed Date:** December 07, 2022

**What do you like best about Impartner PRM?**

Impartner has all of the features/functions required in a PRM tool - it supports sales, marketing, training and operations.

**What do you dislike about Impartner PRM?**

There are elements that are "clunky" or the out of the box features just do not make a lot of sense for how SaaS channels operate in today's ecosystem.

**What problems is Impartner PRM solving and how is that benefiting you?**

Impartner is our tool to manage our partner relationships and it is how our partners collaborate with our internal sales and marketing teams.

  ### 28. Comprehensive PRM Platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Karen C. | Director of Channel, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 29, 2022

**What do you like best about Impartner PRM?**

Impartner helps maintain and organize all of our partners, and streamlines processes for my team. Additionally, we have a stellar account team including Scott Jager, Matt Hutchings and Gautam Gudaganatti.

**What do you dislike about Impartner PRM?**

Sometimes it's inconvenient to rely on a third party team if something doesn't go as expected. This is mitigated by having a great customer success manager (Matt Hutchings) who is extremely responsive and knowledgeable.

**What problems is Impartner PRM solving and how is that benefiting you?**

PRM helps automate a lot of the manual and transactional work that would take time away from my team. Additionally, it helps create a comprehensive experience for our partners, where they can have a one-stop shop for all their ordering, training and marketing needs. Our partners love the co-branding capabilities that Rhombus enables for them, and that wouldn't be possible without Impartner.

  ### 29. Impartner

**Rating:** 5.0/5.0 stars

**Reviewed by:** Angie C. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 08, 2023

**What do you like best about Impartner PRM?**

Great platform for content sharing to partners.

**What do you dislike about Impartner PRM?**

If you are not familiar with HTML, editing pages can be difficult and you are limited to certain structures and functionality.

**What problems is Impartner PRM solving and how is that benefiting you?**

Structuring our partner program and creating efficiencies in our processes.

  ### 30. Great Start to Onboarding Our Partners

**Rating:** 5.0/5.0 stars

**Reviewed by:** Matt M. | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 07, 2023

**What do you like best about Impartner PRM?**

The ease of use and support has been phenomenal!    We are ready to ramp up our partners and look forward to a successful launch.

**What do you dislike about Impartner PRM?**

The initial programming of the flow is hard to comprehend. With the help of Jessica S, we were able to visually adapt to the portal.

**What problems is Impartner PRM solving and how is that benefiting you?**

Onboarding of partners, as well as deal registrations and content for our partners.

**Official Response from Abby Leadbetter:**

> Hi Matt!

Thank you for your fantastic review of Impartner! We're thrilled to hear that the ease of use and support have been phenomenal during your onboarding process. We're excited to join you on your partnerships journey!

While we understand that the initial programming of the flow may have been challenging, we're glad that Jessica S was able to provide visual adaptations and assist you in comprehending the portal. Our team is dedicated to ensuring a smooth onboarding experience, and we appreciate your collaboration and patience.

Thank you for your positive feedback once again. We're grateful to be part of your journey and committed to providing exceptional support and solutions. Should you have any further questions or require assistance, please don't hesitate to reach out 🙌🏼

  ### 31. A good versatile platform to manage your Channel

**Rating:** 4.5/5.0 stars

**Reviewed by:** Francisco A. | Channel Sales Support Specialist - International, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 25, 2022

**What do you like best about Impartner PRM?**

It's a flexible, highly customizable tool.
Perfect for a startup setting up their first Channel program.
Our Customer Success Manager (Justin James) has been invaluable with the help provided in setting up and tailoring the platform to our needs, providing useful insights based on previous customers' experiences.

**What do you dislike about Impartner PRM?**

The initial setup if not following the default templates, or if your Channel process is already complex, can be steep.

**What problems is Impartner PRM solving and how is that benefiting you?**

It's helping us replace an outdated partner portal and provide our Channel with a single pane of view over their commercial relationship with us.
It helps ease the burden of the Channel Managers allowing them to focus on more important tasks, by automating the partner's access to performance info and sales/marketing documentation.

  ### 32. A great PRM platform + Clint Young is fantastic!!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.)

**Reviewed Date:** November 15, 2022

**What do you like best about Impartner PRM?**

As a first-time Impartner admin user, I had some challenges figuring out the platform and whether we were fully taking advantage of all the benefits. I attended ImpartnerCon 2022 and I can't tell you enough how valuable all the sessions were. I left the conference feeling excited to dig into the platform! I also want to give a HUGE KUDOS to Clint Young who dedicated his time with us during the conference. He help us enable module form builder and taught us how to create CMS pages in prep for our portal redesign. We appreciate the entire staff at Impartner and how dedicated they are to their clients. What I like most about Impartner is not just the platform but the people behind it. Whenever I have a question or a need, the team is fully on it and ready to assist me in every way possible. Not to mention, they have loads and loads of training to help you get enabled quickly. Thank you, Impartner team and Clint!

**What do you dislike about Impartner PRM?**

As a first-time Impartner admin user, I had some challenges figuring out the platform and whether we were fully taking advantage of all the benefits. They have a ton of great training resources and a great support staff but initially, it was hard to navigate all the resources.

**What problems is Impartner PRM solving and how is that benefiting you?**

Partner engagement, two-way collaboration, engagement workflows, partner onboarding

  ### 33. Good product and great team!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Eva B. | Enterprise (> 1000 emp.)

**Reviewed Date:** February 10, 2023

**What do you like best about Impartner PRM?**

Impartner is a great product for our PRM with an even better team dedicated to helping us solve our issues!

**What do you dislike about Impartner PRM?**

Some feature limitations and slow moving roadmap.

**What problems is Impartner PRM solving and how is that benefiting you?**

Partner management and lms tracking

  ### 34. Easy to implement and professional looking!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Greg H. | Senior Director, Revenue Operations, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 13, 2022

**What do you like best about Impartner PRM?**

Integration with SFDC makes it easy to maintain existing processes for accounts, contacts (users) and leads (deal registrations).

**What do you dislike about Impartner PRM?**

We have 4 different user accounts for administration.  Production, Stage, Development and Customer Success.  It would be great to make this one account.

**What problems is Impartner PRM solving and how is that benefiting you?**

Enables us to accept new applications, deal registrations and share collateral with partners in all time zones globally.

  ### 35. Robust Toolset, Easily Customizable, Amazing Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aaron Z. | Sales & Partner Operations Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 10, 2022

**What do you like best about Impartner PRM?**

One of Impartner's greatest benefits is its ease of use. Without the need for any coding, we can quickly craft partner experiences with dynamic segmentation and automation - this not only saves us significant time, but allows us to better tailor our PRM for the unique aspects of each partnership, ultimately resulting in increased partner engagement. Impartner's great product is only overshadowed by the fantastic support from our CSM, Matthew. He's gone above and beyond by proactively sharing with us tips and tricks to get the most out of Impartner, even going so far as to create beneficial workflows for us.

**What do you dislike about Impartner PRM?**

There's a bit of a steep learning curve when first getting up and going with Impartner, especially if you have limited prior CRM or PRM experience. There could also be improved insights provided when/if syncs with our CRM fail, which could save us time in troubleshooting,

**What problems is Impartner PRM solving and how is that benefiting you?**

We needed a means to support partnership applications, external user management, and deal registration, all with easy integration with our larger CRM (Salesforce.) Impartner has provided solutions for these challenges and then som.

  ### 36. Great PRM for our partners

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 08, 2022

**What do you like best about Impartner PRM?**

We've been very impressed with the robust functionality made available through the Impartner PRM. As a team of one, I'm able to manage the PRM easily and efficiently, which is a huge plus for us. Our partners, likewise, have found navigating through the PRM to be intuitive and seamless. Additionally, the support we've gotten from the Impartner team has been top-notch, which was big for us in evaluating PRM options.

**What do you dislike about Impartner PRM?**

Not much to dislike based on our experience with Impartner.  I would highly recommend leveraging the customer portal trainings to learn some of the nuances of Impartner that might not initially meet the eye to get the most out of the PRM.

**What problems is Impartner PRM solving and how is that benefiting you?**

Implementing the Impartner PRM has helped strengthen our relationship with key partners. They're able to access on-demand resources that previously were only availble by request. Additionally, the workflows in Impartner have automated several processes that were manual and, at times, inefficient.

  ### 37. Alex Hesterly Impartner

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 02, 2023

**What do you like best about Impartner PRM?**

The staff is very helpful, it can do a lot, I am still learning everything it can do

**What do you dislike about Impartner PRM?**

The emails and website items can be difficult to navigate editing (not easy email or website to edit) also because there is so much to look through.

**What problems is Impartner PRM solving and how is that benefiting you?**

Updating my email auto gen headers, due to brand refresh.  Delete and archive content.  Training on website.

**Official Response from Abby Leadbetter:**

> Thank you for your valuable feedback! We're thrilled that our staff has been helpful and that you're discovering the extensive capabilities of out software. We understand there's a learning curve, but we're here to support you every step of the way as you explore all that our platform has to offer.

We apologize for any difficulties you've experienced while editing emails and website items. Your feedback is essential to us, and we're continuously working on improving the user experience to make editing more intuitive and user-friendly. We're committed to ensuring that you can navigate through our features with ease.

If you have any further questions or need assistance, please reach out to us. We're here to support your continued success with Impartner 🙌🏼

  ### 38. Daily, we're finding new features and ways to engage our partners!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aaron Z. | Owner, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 05, 2022

**What do you like best about Impartner PRM?**

Feature-rich platform that provides us the flexibility to fully customize our partner experience from the point of onboarding through co-branded marketing and deal registration. Plus, our CSM, Jared Martin, has been extremely accessible, supportive, and invested in our success.

**What do you dislike about Impartner PRM?**

Some of the errors we receive in our integration syncs could be more informative to support easier troubleshooting/remediation.

**What problems is Impartner PRM solving and how is that benefiting you?**

They're providing a platform to support our channel/alliance operations. This feature-rich platform is beneficial to us at all stages of our program -- from initial GTM through scaling for accelerated growth.

  ### 39. Launched Impartner PRM in our company

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ségolène L. | Channel Marketing Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** November 04, 2022

**What do you like best about Impartner PRM?**

Real good experience on the integration with Salesforce
Good support team
Possibilities to create workflows

**What do you dislike about Impartner PRM?**

Not always very well localised (date format, "accent" not well taken into account, could be great to have European User event)
Partner locator module is not user friendly

**What problems is Impartner PRM solving and how is that benefiting you?**

our one stop shop for our partners to do business with us (interconnexion of various platform through SSO) > Partner experience is better whatever the job role of the user

  ### 40. Robust Partner Software but more customer guidance needed

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 27, 2022

**What do you like best about Impartner PRM?**

Impartner is the first tool we used for partner management - we are on the PX version which is very easily customizable and onboarding was relatively straightforward.  The workflows and journeys are easy to build.  Compared to competitors, this allowed for our sales reps to stay within the same process in our CRM and easy deal registration through our website and partner portal.

**What do you dislike about Impartner PRM?**

The biggest issues for us have been on the track to implementation - because we were highly recommended to go the PX Route, there was not as much customization and flexibility as we had hoped. However, after attending the conference, we learned there were many best practice ideas that we had not been aware of, so I think it may have just been more guidance needed from our implementation and CS team.  Also, we had added News on Demand and 5 months into our contract, we still have not started this process.

**What problems is Impartner PRM solving and how is that benefiting you?**

We are able to begin to automate our partner registrations successfully and create metrics around that for visibility.  This also allows our sales reps to handle deals directly within the CRM and create a partner onboarding track.

  ### 41. Impartner review

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jamie R. | Sr Manager Partner Systems, Enterprise (> 1000 emp.)

**Reviewed Date:** October 25, 2022

**What do you like best about Impartner PRM?**

It's ease of use and configuring. I enjoy the crm sync function so we can view data moving back and forth from salesforce. Which in this case is great because we have dirty data that we don't want importing to the portal

**What do you dislike about Impartner PRM?**

Challenges with implementation and integrations as well as some customization hinderences that make self

**What problems is Impartner PRM solving and how is that benefiting you?**

Self customization is huge as well as our distributors needing access to edit and create reseller information.

  ### 42. Impartner PRM

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.)

**Reviewed Date:** November 01, 2022

**What do you like best about Impartner PRM?**

From my limited experience with Impartner, it's been able to do a lot of the things we look for. From an admin perspective, it is easy to use and intuitive. CRM sync works as expected.

**What do you dislike about Impartner PRM?**

Because I have not gotten a chance to use CRM a lot, there are many functionalities that I'm not aware of. I have no dislikes at the moment. I look forward to learning more about the platform and all of its capabilities.

**What problems is Impartner PRM solving and how is that benefiting you?**

Impartner provides our Partners with a smooth experience when registering deals and viewing their deals. With Impartner, I can see our relationship with our Partner strengthening.

  ### 43. Good product, good implementation plan, easy integration with Salesforce

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 10, 2022

**What do you like best about Impartner PRM?**

Integration with Salesforce was relatively straightforward. Dashboard/portal view for the partners is simple yet provides a ton of information in an easy-to-read format.

**What do you dislike about Impartner PRM?**

Mapping other environments to sync with Salesforce. When connection a Sandbox environment and configuring everything, there should be a quick way to clone all of those setting directly to Production. Having to map everything multiple times seems  redundant.

**What problems is Impartner PRM solving and how is that benefiting you?**

Partners being able to send leads directly to us and to receive leads from us. They can log into their portal and stay up to date on the progress of leads/opportunities from our side.

  ### 44. Impartner Conf 22 - possibilities, trends, connections

**Rating:** 5.0/5.0 stars

**Reviewed by:** Julie H. | Head of channel marketing, Enterprise (> 1000 emp.)

**Reviewed Date:** October 21, 2022

**What do you like best about Impartner PRM?**

Best practices and standardization of a portal our partners have come to expect.

**What do you dislike about Impartner PRM?**

There are nuances you have to learn that are not obvious. Impartner wants to teach you how to fish but sometimes you don't have luxury of time to take all the classes. Need to have the fast track build journey.

**What problems is Impartner PRM solving and how is that benefiting you?**

Communicating and engaging with our partners and empowering their confidence to sell our solutions.

  ### 45. Great Partner management platform - easy to use and collaborate

**Rating:** 5.0/5.0 stars

**Reviewed by:** Annie (Jiaxin) W. | Marketing Operations Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** May 09, 2022

**What do you like best about Impartner PRM?**

The design of the platform is easy and straight-forward for users to use and collaborate. It allows customization so that it is easy to integrate with our CRM system. Its customer success team especially the manager Mr. Justin James is really helpful during our internal process configuration process.

**What do you dislike about Impartner PRM?**

It would be great if there are internal QA on PRM side, which will help the development team to verify the changes before sending back to the customers and it will also save the communication time and efficiency.

**What problems is Impartner PRM solving and how is that benefiting you?**

We just finished an external workflow deployment in PRM so that the partners can submit their requests to our Marketing team and our Marketing team can approve/reject the request in our CRM system. With this workflow, all the activities and requests can be tracked in one place and it helps massively on the communication instead of emails, conversations, etc back and forth.

  ### 46. Impartner Platform & Support

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 13, 2022

**What do you like best about Impartner PRM?**

I just started working with Impartner and our Customer Success Manager, Matthew Hutchings, is readily available to us whenever we need him. Whether it is a 15-minute call about a minor technical issue or an hour-long call to explain the different features of our platform, he is always willing and able to take the time and make sure we are good to go. Recently we had a meeting with him and he was able to thoroughly break down our usage of the Impartner platform, and how effective it currently is, and then continued to offer us personalized suggestions on how we can get the most out of what we are paying for. Our experience has been nothing but positive as it is easy to navigate and use, and the support is unmatched.

**What do you dislike about Impartner PRM?**

At first, it is a bit intimidating as there are lots of features and seems as though there is a lot on your plate to just get started, however, our Customer Success Manager, Matthew Hutchings, does everything he can do to make it clear that it is not at all as complicated as it may first appear to be.

**What problems is Impartner PRM solving and how is that benefiting you?**

It allows us to connect and communicate with our partners efficiently. We can upload important content, allow them to customize it themselves, and all around, it makes sure that us and our partners are on the same page when delivering our company message, values, and product.

  ### 47. It's a good tool. Reporting is combersome.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Melissa A. | Global Partner Marketing Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 03, 2022

**What do you like best about Impartner PRM?**

Being able to make updates myself on the pages and adding assets to the library is easy. Plus our Customer Succes Manger (Justin James) has been an important resource who has helped us immensly.

**What do you dislike about Impartner PRM?**

Not being able to manage documents in several collections in the asset library. It's hard to version control.

**What problems is Impartner PRM solving and how is that benefiting you?**

Good tool for deal registration, onboarding, assets and training information.

  ### 48. Great dashboard and account reps.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sam R. | Associate, Enterprise (> 1000 emp.)

**Reviewed Date:** January 31, 2023

**What do you like best about Impartner PRM?**

Had a great account rep, Jared Martin. Was able to turn a tight request on a deadline.

**What do you dislike about Impartner PRM?**

Had a few account reps over the past year, but we finally got a good one that is responsive and on his game!

**What problems is Impartner PRM solving and how is that benefiting you?**

Impartner is helping us with our referral program.

  ### 49. Customer service challenges

**Rating:** 0.5/5.0 stars

**Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 11, 2017

**What do you like best about Impartner PRM?**

Modular approach to functionality and features

**What do you dislike about Impartner PRM?**

The charges for additional functionality and features quickly add up. Very little is at the entry price. Their admin interface is VERY limited requiring you to use their PS for updates that should be self service. Be aware their std implementation with sales force requires a separate database for partners. They can attach to std accounts but it's very costly.  Lastly, their customer service and response rate has severely declined over the past year. 

**Recommendations to others considering Impartner PRM:**

Look around and don't just talk to the clients they give you for references.  They are very small and disorganized.

**What problems is Impartner PRM solving and how is that benefiting you?**

Management of partners and providing tools and resources to partners on-demand.

**Official Response from Megan Taylor Smith:**

> Thank you for your feedback. We definitely understand that delivering a world-class product should always come hand-in-hand with world-class customer service. You absolutely should expect that of us. Because we have doubled in size in less than a year’s time, there has been some growing pains – that being said, we want you to experience the same high level customer experience that our other clients experience. 

We value your business and we’d love to schedule time for you to make sure your wants and needs known to our Customer Service Department so we can improve your experience, not only with our team, but our product, as well. Please contact us at your earliest convenience.
 


  ### 50. Excellent customer success and implementation partner

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alex B. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 28, 2023

**What do you like best about Impartner PRM?**

Customer Success partner was most excellent.

**What do you dislike about Impartner PRM?**

It's a bit challenging to configure some forms and understand exactly how they work. The configuration is split between two different portals.

**What problems is Impartner PRM solving and how is that benefiting you?**

Help partners submit deal registrations.


## Impartner PRM Discussions
  - [What Is Impartner Co-Branded Collateral?](https://www.g2.com/discussions/3755-modules) - 1 comment, 2 upvotes
  - [What is Impartner PRM?](https://www.g2.com/discussions/impartner-prm) - 1 comment, 2 upvotes
  - [Why don&#39;t you have better reporting capability to output data that is captured on your platform?](https://www.g2.com/discussions/37601-why-don-t-you-have-better-reporting-capability-to-output-data-that-is-captured-on-your-platform) - 2 comments, 1 upvote
  - [Modules](https://www.g2.com/discussions/modules-ded8bb26-e3e6-47c6-8ccc-7b5493939060) - 1 comment, 1 upvote
  - [Modules](https://www.g2.com/discussions/modules-36a94716-1d2d-448d-b30d-264ae5b4c70e) - 1 comment, 1 upvote

- [View Impartner PRM pricing details and edition comparison](https://www.g2.com/products/impartner-prm/reviews?page=5&section=pricing&secure%5Bexpires_at%5D=2026-08-02+20%3A27%3A00+-0500&secure%5Bsession_id%5D=291ccecc-1155-4874-9eec-7c6f9fa813c9&secure%5Btoken%5D=da9d07c5afbf6a5f25d529f57f4373386c977d77bdd0ec1defc4040cb310558c&format=llm_user)
## Impartner PRM Integrations
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  - [Plivo](https://www.g2.com/products/plivo/reviews)
  - [Sage](https://www.g2.com/products/sage-2026-03-09/reviews)
  - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Smartsheet](https://www.g2.com/products/smartsheet/reviews)
  - [Snowflake](https://www.g2.com/products/snowflake/reviews)
  - [Stripe](https://www.g2.com/products/stripe-agentic-workflow-stripe/reviews)
  - [Syncari](https://www.g2.com/products/syncari/reviews)
  - [Twilio](https://www.g2.com/products/twilio/reviews)
  - [ZOHO CRM CONNECTOR](https://www.g2.com/products/zoho-crm-connector/reviews)

## Impartner PRM Features
**Control**
- Role-Based Permissions
- Opportunity Management
- Recognized Escalation

**Platform Basics**
- Lead Management
- Content Management
- Group and User Management

**Account Mapping**
- Common overlaps
- Mapping Segmentation
- Account Mapping Playbook

**Cloud Support - Cloud GTM**
- Cloud marketplace support
- Listing support
- Co-selling support
- Advisory services

**Campaign Execution**
- Email Marketing
- Search Marketing
- Web Syndication Management
- Social Media Management
- Events
- Microsite Management

**Partner Discovery**
- Competitive Discovery
- Social media discovery
- Content-Based Discovery

**Data Visualization - Cloud GTM**
- Collaboration
- Spend management
- Dashboard features
- Real-time data

**Agentic AI - Secure Email Gateway**
- Proactive Assistance

**Reporting**
- Campaign Performance
- Partner Performance
- Fund Tracking

**Partner Collaboration**
- Brand Messaging
- Offer Management
- Catalog Management

**Platform - Partner Relationship Management (PRM)**
- Individual Portals
- Content Repository
- Revenue Tracking
- Cross-System Integration
- Workflow Automation & Notifications
- Onboarding, Training & Certifications
- Payouts & Global Compliance
- Partner Discovery & Recruitment
- Incentive Management
- Recognized Escalation
- Dashboards & Reporting
- Marketing Tools
- Deal Management

**Analytics**
- Conversion Tracking
- Customer value tracking
- ROI Measurement

**Agentic AI - Partner Relationship Management (PRM)**
- Adaptive Learning
- Autonomous Task Execution
- Proactive Assistance
- Natural Language Interaction

**Integrations**
- Data warehouse Integration
- CRM Integration
- Account-Based Marketing Software Integration

**Additional Features**
- Partner Engagement

## Top Impartner PRM Alternatives
  - [ZINFI Unified Partner Management (UPM)](https://www.g2.com/products/zinfi-unified-partner-management-upm/reviews) - 4.9/5.0 (700 reviews)
  - [PartnerStack](https://www.g2.com/products/partnerstack/reviews) - 4.7/5.0 (911 reviews)
  - [Unifyr](https://www.g2.com/products/unifyr-unifyr/reviews) - 4.4/5.0 (498 reviews)

