--- title: Impartner PRM Reviews meta_title: 'Impartner PRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 561 reviews by the users' company size, role or industry to find out how Impartner PRM works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 561 scale: '5' date_modified: '2026-08-02' parent_category: name: Partnerships Management url: https://www.g2.com/categories/partnerships-management --- # Impartner PRM Reviews **Vendor:** Impartner Software **Category:** [Partner Relationship Management (PRM) Software](https://www.g2.com/categories/partner-relationship-management-prm) **Average Rating:** 4.5/5.0 **Total Reviews:** 561 ## About Impartner PRM Impartner is a partner revenue orchestration platform that helps enterprises manage and scale indirect revenue through a single connected system, covering the full partner lifecycle from recruitment and onboarding through deal execution, co-sell motions, joint marketing, and performance measurement. Key capabilities: Partner Relationship Management (PRM): System of record for the partner ecosystem. Manages partner onboarding, tiered program configuration, deal registration with automated approval workflows, pipeline visibility, MDF allocation, claim submission, approval, and incentive management across global programs. Through-Channel Marketing Automation (TCMA): Creates and distributes co-branded campaigns through the partner network using centrally managed templates and pre-approved assets, with attribution back to partner-influenced revenue. HyperscalerGTM: Connects deal registration directly to hyperscaler marketplace transactions, eliminating the manual steps that prevent partners from executing co-sell and private offer motions at scale. Aimi AI: Powers deal registration via conversational chat, automates content generation and translation for partner communications, and surfaces engagement insights across the platform. Analytics and reporting: Partner activity, campaign performance, MDF utilization, deal conversion, and partner-attributed revenue in a single dashboard. According to a Total Economic Impact study by Forrester Consulting, companies using Impartner reported a 296% ROI, $2.4M net value, a payback period of under six months, a 50% increase in partner-sourced deals, and a 75% reduction in cost per lead. Vertiv scaled to 12,000 partners across five regions in 30 weeks, with onboarding reduced from days to under two minutes. Xerox scaled one TCMA campaign to 100 partners. efficy generated €2.5M in channel pipeline within three months of go-live. Impartner connects natively to Salesforce, HubSpot, and Microsoft Dynamics without custom development, and supports organizations from first partner program through enterprise-scale ecosystems spanning thousands of partners across multiple regions and partner types. ## Impartner PRM Pros & Cons **What users like:** - Users value the **approachable and supportive team** , fostering strong partnerships and effective partner management solutions. (47 reviews) - Users appreciate the **ease of use** of Impartner PRM, enjoying a user-friendly, one-stop portal for partners. (44 reviews) - Users commend the **responsive and helpful Customer Support** of Impartner PRM, enhancing their overall experience and partner engagement. (38 reviews) - Users value the **exceptional customer experience** provided by Impartner PRM, highlighted by responsive support and user-friendly design. (32 reviews) - Users value the **powerful workflows** in Impartner PRM, enhancing communication and partner management effectively. (28 reviews) - Users appreciate the **customization options** in Impartner PRM, enabling tailored workflows and enhancing partner engagement effectively. (26 reviews) - Partnerships Management (26 reviews) - Integrations (24 reviews) - Integration Capabilities (22 reviews) - Solution-Oriented (18 reviews) **What users dislike:** - Users find **feature limitations** in Impartner PRM, leading to a disjointed and sometimes inflexible user experience. (21 reviews) - Users find **limited customization** options in Impartner PRM, hindering their ability to tailor the experience effectively. (19 reviews) - Users note that **Impartner PRM requires improvements** in LMS robustness and customer success management for better functionality. (10 reviews) - Users find the **interface not intuitive** , making navigation and customization more challenging, especially for newcomers. (10 reviews) - Users find the **UI outdated and unintuitive** , hindering their experience and making it difficult for newcomers. (10 reviews) - Users report significant **integration issues** with Impartner PRM, causing delays and complicating the overall user experience. (9 reviews) - Lack of Customization (9 reviews) - Users find the **complex setup** of Impartner PRM time-consuming and challenging, requiring significant effort for effective use. (8 reviews) - Users find the **difficult setup** of Impartner PRM challenging, impacting their overall usability and experience. (8 reviews) - Poor Usability (8 reviews) ## Impartner PRM Reviews ### 1. Sync with CRM is alright, support from Impartner nice, but **Rating:** 2.5/5.0 stars **Reviewed by:** Katharina K. | Partner Enablement Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Impartner PRM?** - Sync with CRM works - People are very friendly and react fast to our support questions - You can easily upload assets **What do you dislike about Impartner PRM?** - The Surface doesn't really look nice, website hardly adjustable **What problems is Impartner PRM solving and how is that benefiting you?** -Deal Regs can be placed -Assets can be provided to partners **Official Response from Stephanie Arnel:** > Thank you for your feedback! We’re glad to hear that our CRM sync, friendly support, and asset upload features are working well for you. We understand your concerns about the user interface and appreciate you bringing this to our attention. We’re committed to improving our platform, and your insights will help us prioritize enhancements. I've shared your notes with our Support team to ensure we can create a better experience for you. Thank you for being part of the Impartner community! ### 2. A powerful and dynamic solution that is painfully close to being fantastic **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Impartner PRM?** The Salesforce integration with Impartner is genuinely quick, easy to understand, and powerful! I've used quite a few in the past and this one is one of the best. If your org is relatively simple, Impartner absolutely will not be a bottleneck or issue for you, it's dynamic and built in a way that does provide a lot of customization to tailor to your own needs. It is pretty out of the box and easy to learn. It really is a powerful tool that will help organizations to scale and grow meaningful relationships with their partners. **What do you dislike about Impartner PRM?** The Salesforce sync does get finicky and problematic as we have run into multiple different issues of timing and order of operations where Impartner will try sending records to SF before it has even finished completing it's own workflow rules on the record! There are ways around this but these are the types of issues we have run into fairly frequently and they have been a really frustrating pain to have to work around. We've also had issues when trying to set up contract/agreements for users to sign in order to use their portal, as there are many limitations with the current solution (although the tool is the first release version of it so I'm sure it will improve with time). Our implementation has been very large and has taken a long time, we often have needed to wait a couple days to get SME's with enough experience and knowledge to really answer our questions and work with us towards a solution. **What problems is Impartner PRM solving and how is that benefiting you?** It's allowing us an affordable way for partners to build a relationship with our company and self service the majority of their needs. **Official Response from Nikki VanRy:** > Thank you for sharing your positive experience with the Salesforce integration and the customization options in Impartner. We apologize for the challenges you've faced with the sync issues and limitations. We are committed to enhancing our solution to better meet the needs of our users, and your feedback will help us prioritize improvements in this area. Thank you for taking time to leave your feedback. ### 3. Jessica has been a great implementation partner! Ben & Daniel have been very supportive post launch! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2022 **What do you like best about Impartner PRM?** Jessica has been a patient and hardworking partner throughout our implementation process. She is very knowledgeable about the product but is not afraid to pull in additional experts if need be. She helped us get the portal and marketplace where we expected when we signed with Impartner. Thank you, Jessica! After launch, Ben and Daniel have been very supportive helping us make tweaks as we get feedback from partners as they begin to interact with the portal. It's getting better each day, which is very exciting. We've had several partners comment that this is the best portal they've seen in a partner program. **What do you dislike about Impartner PRM?** Impartner is not an out-of-the-box solution as promised. It still requires quite a bit of cusomization and commitment from the team. We're still launching sooner than we would if we tried to build this ourselves, but it has not been easy. **What problems is Impartner PRM solving and how is that benefiting you?** Impartner is allowing us to relaunch our program sooner than if we were to try to build a similar tool ourselves. ### 4. Impartner **Rating:** 5.0/5.0 stars **Reviewed by:** Rosemary I. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Impartner PRM?** Our excellent relationship with the Impartner Support Team. Reed Fruehan, Customer Success Manager, is awesome! He's always responisive, has great problem solving skills and if he can't figure it out he directs me to someone who can. The ticketing support team is great! Many thanks to Hannah, Jared, and Chad!! Daan, Emile, Eric have been supportive helping us setup and promote TCMA and Google! **What do you dislike about Impartner PRM?** I would like to see some predefined web page templates that you can brand and quickly put up in case you don't have web design support. **What problems is Impartner PRM solving and how is that benefiting you?** PX was easy to setup and I can now manage our forms and pipeline dashboard. Custom objects allows us to quickly setup new processes and forms in a month. **Official Response from Abby Leadbetter:** > Hi Rosemary, Thank you for the amazing feedback! We greatly value your perspective and our relationship with our users. We're thrilled to hear that Reed ensures exceptional support, responsiveness, and knowledge for your success. We appreciate your input on prompt information delivery post-demos. We continuously improve to provide timely insights for informed purchasing decisions. Thank you for choosing Impartner PRM - if you have any additional feedback or questions please reach out! Abby ### 5. Cannot recommend **Rating:** 0.5/5.0 stars **Reviewed by:** Katarzyna S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Impartner PRM?** It seemed it checked all the boxes at first. **What do you dislike about Impartner PRM?** Customer service and troubleshooting is terrible. We wanted a service to make our lives easier and not built something of our own, but the resources the implementation and addressing errors from our side were much bigger than if we created the solution ourselves. The customer service is a disaster. We wanted to talk about the experience we had and terminating the cooperation because the integration was prolonged and still Impartner was influencing our HubSpot pipelines it should not even touch. Due to the amount of errors and incorrect changes it was making again and again in HubSpot we had to turn off the integration 5 months ago and since that time we are failing to part ways with this provider. **What problems is Impartner PRM solving and how is that benefiting you?** It was supposed to help us track the deals we are working on together with our partners. **Official Response from Nikki VanRy:** > We apologize for the negative experience you had with Impartner. It looks like we missed the mark for your team. We truly do appreciate the time you took to leave your review here, and will be forwarding all of your feedback to our Product and integration teams so we can make improvements in this area. ### 6. Excellent company to deal with . Very supportive. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about Impartner PRM?** User friendly system with great support from staff. **What do you dislike about Impartner PRM?** I haven't come across too many downsides yet. **What problems is Impartner PRM solving and how is that benefiting you?** Centralised system for all partner relations. **Official Response from Stephanie Arnel:** > Thank you for your review! We’re happy to hear that you find Impartner user-friendly and that our support team has been helpful. It's great to know that our platform is helping you centralize and manage your partner relationships effectively. We appreciate your feedback about not having encountered many downsides—if anything ever comes up, don’t hesitate to reach out. We’re always here to help! Thanks again for sharing your experience. We look forward to continuing to support your success with Impartner! ### 7. Solid, extensible PRM and portal solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2020 **What do you like best about Impartner PRM?** Tight integration with Salesforce; segmentation for content and access; stable company **What do you dislike about Impartner PRM?** Lots of great add-on modules (that aren't all included by default) **Recommendations to others considering Impartner PRM:** Be sure to understand the capabilities of all the modules, both in full and in base functionality. Some of the greatest features are add-on's but are what really make the overall solution great - make sure you get those bundled in or have a plan to add them. Start with what you know you can get implemented in that first year and what maps closely to your existing way of business. Example - we were very motivated to use the business planning module - but, we had low compliance internally with creating solid, detailed plans pre-Impartner. Having a great tool doesn't change that desire for compliance, and put a burden on us as we implemented - ultimately, we stopped using that module but took advantage of other features we hadn't planned as much on. Now, Journeys and enhancing some of our standard workflows and processes will have more impact on monitoring and driving interaction and business, than monitoring anything in a business plan. **What problems is Impartner PRM solving and how is that benefiting you?** Primary purpose is partner-facing portal with segmented access to content, based on partner-relationship. Opportunity management - from initial lead registration through ongoing management of the entire sales cycle (partner-initiated or initiated by us/passthrough), through to ongoing customer management with assets & support cases. Integrated with our learning management system (LMS) (Litmos), as well as Impartner-hosted online, on-demand video-based certification/enablement content. Integrated with our payment-processing system (XTRM) for incentive and reward payouts. Through-channel marketing automation. Segmentation (access to different features of the site or different assets) would have been impossible on our previous portal platform. We had no TCMA platform to allow partners to co-market with pre-defined content. Co-branding assets was a manual, laborious task - now it's a simple setup and a couple of clicks for the user. Tight integration with Salesforce for opportunity management means no lag between submissions and our receipt - and partners understanding where we stand. In-platform training content drives access, completions and significantly enhances onboarding/journeys. **Official Response from Nikki VanRy:** > Thank you so much for your detailed review -- we know this information will be helpful to others who are reviewing Impartner as their PRM! We're glad that Impartner has empowered you to create a fully-integrated partner portal. We are also constantly working to improve our platform, and will forward your great feedback to our Product team. ### 8. Impartner makes managing partners easier. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Impartner PRM?** I like the simple format that is user-friendly and intuitive. **What do you dislike about Impartner PRM?** I don't have experience with the back-end, so I have not run into complications. **What problems is Impartner PRM solving and how is that benefiting you?** Gives us a way to quickly implement changes **Official Response from Stephanie Arnel:** > Thank you for sharing your experience with Impartner! We’re happy to hear that you find our platform user-friendly and intuitive, making partner management easier for you. It’s great to know that Impartner is helping you implement changes quickly. We’re always working to enhance our platform, and your feedback is invaluable in this process. Thank you again for taking the time to leave your feedback! ### 9. Broad feature set that we can customize to our business **Rating:** 4.5/5.0 stars **Reviewed by:** Lori S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Impartner PRM?** I appreciate that we can spin up integrations, features and functionality as we need them and we don't have to use the solution as an all-or-nothing tool. **What do you dislike about Impartner PRM?** No real downsides about the solution itself. We would benefit from a full-time resource to help us get the maximum benefit from the solution, but that's an internal staffing issue. **What problems is Impartner PRM solving and how is that benefiting you?** We need a one-stop shop for our partners to log in and consume information about our messaging, product releases, pricing, order forms, etc. It helps drive partner engagement and self-service support to have Impartner as our singular location for partner information. **Official Response from Nikki VanRy:** > We're glad to hear that you appreciate the flexibility and customization options of Impartner! Our goal is to provide a solution that can adapt to your specific business needs and it sounds like we're hitting the mark. Happy partnering! ### 10. A solid system, but room for improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Impartner PRM?** We leverage the Amplifinity platform owned by Impartner. Amplifinity significantly improved our advocate experience by giving them ability to easily submit referrals, track them within their account, and get paid. We also have an incredible technical support resource at Amplifinity, Kent, who has been instrumental during our time leveraging the platform. **What do you dislike about Impartner PRM?** The platform is not as customizable as I would like. To make significant improvements, a technical resource would be needed which limits what we can do on our own. It would also be beneficial to have more email nurtures, educational content, etc. for advocates to ensure they're activating their account, completing their bank/tax info, and making the most out of the tools at their disposal. **What problems is Impartner PRM solving and how is that benefiting you?** Amplifinity (Impartner) allows our advocates to submit, track, and get paid for customer referrals. **Official Response from Nikki VanRy:** > Thank you for sharing your feedback with us! We're glad to hear that you have had a positive experience with the Amplifinity platform and our technical support resource, Kent. We appreciate your input on the customization and additional resources, and we will take this into consideration for future improvements with our Product team. ### 11. Impartner has been very useful and Oliver has been fantastic at supporting our team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Impartner PRM?** Easy of use, Customer Support, Functionality **What do you dislike about Impartner PRM?** Not integrated with Salesforce currently. **What problems is Impartner PRM solving and how is that benefiting you?** Repository for partner materials, Deal registrations **Official Response from Stephanie Arnel:** > We’re glad to hear that you find Impartner easy to use and that Oliver’s support has made a positive impact on your team. We appreciate your feedback about the lack of Salesforce integration. Please get in touch with your CSM if you would like to take advantage of our sync to Salesforce. If you have any more suggestions or need assistance, please don’t hesitate to reach out! Thanks again for your support! ### 12. solid sales experience and wonderful go-live **Rating:** 5.0/5.0 stars **Reviewed by:** kai d. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Impartner PRM?** the people at impartner are experts in not only their software but also in partner management in general. I felt they did more consulting than selling. the implementation was guided and they offered lots of best practices. After a few hand holding session, I felt competent to handle most admin activities my self. the integration platform is amazing...this was a huge reason why we bought Impartner. **What do you dislike about Impartner PRM?** the platform is very broad and deep. it can feel a tad overwhelming. but the sales team guided me where to start based on our company size and partner program maturity. **What problems is Impartner PRM solving and how is that benefiting you?** faster partner onboarding, accurate deal registration, systems integration **Official Response from Nikki VanRy:** > We're thrilled to hear that you had a positive experience with so many of our teams! It's great to know that our integration platform and guidance helped you achieve faster partner onboarding and improved deal registration accuracy. Thanks for taking the time to leave a review. ### 13. My experience with Impartner has been great and I feel well supported. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Impartner PRM?** The support from the teams, always available to help. **What do you dislike about Impartner PRM?** Some details about the platform are not aligned with our business dynamics. **What problems is Impartner PRM solving and how is that benefiting you?** Impartner PRM is the platform that we use most frequently to communicate with our partners **Official Response from Stephanie Arnel:** > Thank you for your positive feedback! We’re pleased to hear that you’ve had a great experience with our support team. We strive to be there for our customers whenever needed. Your insight about alignment with your business dynamics is valuable, and we’re always looking for ways to improve and better meet your needs. If you have specific details or suggestions, we’d love to hear them! Thanks again for your review! ### 14. Why Not Impartner PRM **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda T. | Global Director Partner Programs, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Impartner PRM?** The fact that I am a super user and it's ease of use and the support of the team to get us to the exact spot we need. Also the product team really does take the feedback to continually enhance the experience of not only its cutomers but partner users as well. **What do you dislike about Impartner PRM?** Would love more flexibility in the backend but overall the PRM really has sufficed our needs. **What problems is Impartner PRM solving and how is that benefiting you?** Automation and an all inclusive partner platform for partners via SSO. A one stop shop for all partners. **Official Response from Nikki VanRy:** > Thank you for your feedback! We're glad to hear that you're an Impartner super-user, and that Impartner has been able to meet your needs with its ease of use and support! We understand the importance of flexibility and will take your input into consideration for future improvements. Thanks again! ### 15. Cannot Recommend Enough! **Rating:** 5.0/5.0 stars **Reviewed by:** Riley N. | Channel Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2023 **What do you like best about Impartner PRM?** Everyone I've worked with has been absolutely fantastic. TJ has been awesome since the beginning and helped us get up and running. Very communicative, transparent, and incredibly easy to work with. Regarding implementation, our project manager has been amazing. I'm convinced there's nothing Eva can't do. She's organized, extremely responsive, technical but explains everything in terms that are easy to understand, and gets answers very quickly if she doesn't have them immediately. Aside from the wonderful team, we chose Impartner because we are a growing company and wanted a PRM that we could grow into - start simple and basic, but expand into greater functionality down the road. I remembered TJ's pitch over a year ago at a tradeshow, and circled back with him more recently when the timing and budget was right. The tool is very straightforward, but they also have a ton of support videos you can access at anytime to help with trouble shooting. I use it daily and cannot recommend Impartner enough. **What do you dislike about Impartner PRM?** It's on the pricier side, but you definitely get what you pay for. Impartner kicked butt when it came to ease of use, timing, resources, and capabilities. **What problems is Impartner PRM solving and how is that benefiting you?** Impartner is our partner portal where our partners access marketing resources, pricing, order forms, our support page, event calendar, and more. We are in the middle of setting up deal registration now as well which will help us tremendously with forecasting. **Official Response from Nikki VanRy:** > We are thrilled to hear about your positive experience with our team and our PRM solution. We strive to provide excellent service and support to help our customers succeed. Thank you for choosing Impartner, and for leaving such a lovely review! ### 16. Tough to Implement (Good Support) - Product Works Well **Rating:** 4.0/5.0 stars **Reviewed by:** Glenn C. | Member, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Impartner PRM?** The salesforce sync makes it really easy to approve and accept deal registration. It's easy to put content on the portal for partners to view. **What do you dislike about Impartner PRM?** Implementation was confusing for me. But support was always available to us for peace of mind. **What problems is Impartner PRM solving and how is that benefiting you?** We not have a way that resellers can register leads and opportunities. The problem it solves is that no 2 resellers will ever try and sell the same solution therefore reducing friction **Official Response from Nikki VanRy:** > Thank you for sharing your positive experience with the Salesforce sync, content management, and lead tools. We apologize for any confusion during implementation, but we're happy to hear that our support team was able to provide assistance. We appreciate you taking the time to leave feedback, and will forward to our Product team for future improvements. ### 17. Impartner’s PRM tool and their customer service is top-notch. **Rating:** 5.0/5.0 stars **Reviewed by:** Roni C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Impartner PRM?** It's easy to use and scale across different partner profiles and user types, allowing us to move resources and tools from multiple platforms into one master platform - our Partner Portal. **What do you dislike about Impartner PRM?** I'd like more discussion with other Impartner clients about not only PRM best practices, but partner and channel program best practices. **What problems is Impartner PRM solving and how is that benefiting you?** Impartner PRM is helping us deliver relevant info and resources to Partners in a way that enables them to jumpt start their success with our services. **Official Response from Nikki VanRy:** > It's fantastic to hear that our PRM tool is helping you deliver relevant information and resources to your partners, empowering their success. Thank you for sharing your experience! We love to hear that you want to learn more about channel best practices from other Impartner users -- we'll take it into consideration! We also encourage you to start by attending our MasterClass series, which often brings in customer voices. You can find upcoming or previously-recorded MasterClass webinars at https://www.linkedin.com/company/impartnersoftware/. ### 18. Best channel tool I've used in years **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Impartner PRM?** This was my first time attending ImpartnerCon as I am new to my role and my company just signed a contract as a new customer. In the breakout sessions, I was amazed at how easy to use and intuitive it seemed as someone seeing these demos for the first time. Overall, the event was very informative and engaging and I'm very much looking forward to getting inside the platform to build our new partner portal in collaboration with the stellar Impartner team. April Capas has been instrumental in helping get us set up and acquainted with the platform. **What do you dislike about Impartner PRM?** Since this was my first time seeing demos of the platform, I will need some time to absorb the information and apply it to the development of our new partner portal. But I'm confident that using my notes from the sessions, I will have no problem getting comfortable with it. **What problems is Impartner PRM solving and how is that benefiting you?** Carbon Black will be launching our brand new partner program this year and will need to create a new partner portal for it. This will help us tremendously to scale quickly and build an intuitive and functional portal to enable our partners. April Capas has been instrumental in helping get us set up and acquainted with the platform. **Official Response from Nikki VanRy:** > We're thrilled to hear that you had a great experience at ImpartnerCon and that you found the platform easy to use and intuitive. And, we agree -- April is great! Thank you for choosing Impartner and leaving your feedback here. ### 19. Great product and team **Rating:** 5.0/5.0 stars **Reviewed by:** Sara E. | Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Impartner PRM?** We're implementing right now and the team has been so helpful. The training videos are detailed and useful. Can't wait to see actual results with it! **What do you dislike about Impartner PRM?** We'd like to be able to clone training courses. We've been told we can make a "user suggestion" for it and hopefully it'll appear on the roadmap. **What problems is Impartner PRM solving and how is that benefiting you?** Creating a single source of truth for all of our partner management needs. Standardizing processes and documentation. **Official Response from Nikki VanRy:** > Thank you so much for leaving your review! We're glad to hear that you've found our team helpful and that you're finding the training videos useful. We're excited for you to see the results of implementing Impartner! We are constantly working to improve our platform, and will absolutely forward your feedback to our Product team for future roadmap planning. ### 20. Great PRM for the small to mid market companies **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Impartner PRM?** The configuration has been ongoing but on track for implemented with an integration of Salesforce within 30 days. **What do you dislike about Impartner PRM?** Some of the training materials to help lead the lead onboarding have been out of date, and needed additional contacts to our AE and the company support. **What problems is Impartner PRM solving and how is that benefiting you?** We are using Impartner PRM to streamline partner management. This is done through centralizing all aspects of partner relationships, improving partner experience with viewable status of their deal registgrations requests, and providing enhanced visibility into channel performance. **Official Response from Nikki VanRy:** > We appreciate your review! It's great to hear that the configuration is progressing well and that Impartner is helping centralize partner relationships and enhance visibility into your channel performance. We apologize for any issues with the training materials and will address this with our team to get those updated. Thank you for choosing Impartner for your partner management needs. ### 21. SUPPORT, SERVICE & SMILES **Rating:** 5.0/5.0 stars **Reviewed by:** G C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Impartner PRM?** The flexibility of the PRM tool. It has the ability to work with several third-party vendor software or processes can be created from the ground up within the platform. **What do you dislike about Impartner PRM?** Nothing. It has all the features and functionality the any partner program needs. **What problems is Impartner PRM solving and how is that benefiting you?** The ability to attract smaller partners and providing them a way to build their brand quickly by co-branding with TFB. **Official Response from Nikki VanRy:** > We're thrilled to hear that you appreciate the flexibility and functionality of Impartner. We strive to provide a platform that can seamlessly integrate with your full tech stack, and love hearing that it's helping you attract smaller partners to your ecosystem. Thanks for your review! ### 22. Not as good as it could be **Rating:** 0.5/5.0 stars **Reviewed by:** Sophie D. | Customer experience Manager, Aviation & Aerospace, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Impartner PRM?** Not easy to use. Account management is terrible. Support is good though, fast and reliable. **What do you dislike about Impartner PRM?** Not all features are available. Expensive add on modules. **What problems is Impartner PRM solving and how is that benefiting you?** One central location for marketing assets and sales dashboard. **Official Response from Nikki VanRy:** > We apologize for the challenges you've faced. We are committed to enhancing our solution to better meet the needs of our users, and your feedback will help us prioritize improvements in this area. I've already forwarded your notes onto our Support teams so they can help assist and create a better experience for your team. Thank you for taking time to leave your feedback. ### 23. Great tool for our channel ecosystem **Rating:** 4.5/5.0 stars **Reviewed by:** Jérôme P. | Channel Marketing Specialist EMEA, Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Impartner PRM?** Everything is easy to use, and if there is any unclear, support team are always helpful **What do you dislike about Impartner PRM?** sometimes it's difficult to set something you would expect to be easy to do so **What problems is Impartner PRM solving and how is that benefiting you?** streamlines our partner management, enabling our partners too effectively onboard with our solutions. centralizes partner-related data and processes, enhancing collaboration and decision-making, ultimately driving revenue growth and improving partner relationships **Official Response from Nikki VanRy:** > Thanks for taking the time to leave a review! We're glad to hear that you find Impartner easy to use and that our support team has been helpful. We strive to make the platform user-friendly and are always here to assist with any difficulties you may encounter. ### 24. Fantastic support and guidance from Impartner team helped us maximize our investment **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph C. | Revenue Operations & Strategy Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2023 **What do you like best about Impartner PRM?** Working with Shad and Benjamin saved our implementation with Impartner. We initially implemented the Impartner PRM without sufficient consideration of our desired use cases and what goals we were aiming to accomplish. After Shad (success) took over management of our account, he quickly understood our actual end goals, mashalled the resources on the Impartner side to support a rebuild of our PRM instance, and worked closely with us to meet our goals. **What do you dislike about Impartner PRM?** Our intitial implementation (handled by a 3rd parter implementation partner) left a lot to be desired, and we didn't realize the full value of the PRM initially as a result. **What problems is Impartner PRM solving and how is that benefiting you?** Enables our partners to refer new propsective customers our way, and to submit, manage, and execute on reseller agreements from within the PRM. ### 25. Gets the job done **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Impartner PRM?** I like the category tagging functionality. I also like the dashboard that provides analystics into usage and other helpful metrics. **What do you dislike about Impartner PRM?** It feels outdated. Trying to work with the API is challenging. It's just not intuitive and mostly requires custom coding if you want to get anything done outside of the box they provide. **What problems is Impartner PRM solving and how is that benefiting you?** Impartner provides a space for us to share content with our channel team. It has been beneficial for our partners to enable them in the same way that we do internal sellers. **Official Response from Nikki VanRy:** > Thank you for sharing your experience with Impartner, and taking the time to leave your feedback! We understand your concerns about the API and will continue to work on enhancing the user experience and customization options with our Product teams. ### 26. Great! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2022 **What do you like best about Impartner PRM?** PRM is an incredibly powerful tool to streamline both the onboarding and ongoing management of our Channel partners. Automation is key for us, so this is one of the key benefits for sure. **What do you dislike about Impartner PRM?** There are some aspects of the tool which often need to be custom built to fit in with your unique channel program. These features often end up requiring Impartner's help to change in future, but their team are extremely helpful. **What problems is Impartner PRM solving and how is that benefiting you?** -Partner onboarding -partner agreements -MDF and marketing automation -workflows and automation -partner compliance against our various partner programs -partner journeys ### 27. Easy to implement **Rating:** 5.0/5.0 stars **Reviewed by:** Mark T. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Impartner PRM?** Easy to maintain and update. Configurable dashboard provides relevant information to partners. **What do you dislike about Impartner PRM?** No control over when or which new features will be rolled out. **What problems is Impartner PRM solving and how is that benefiting you?** Provides content and partner support services like lead registration that shines in our partners eyes. We appear and are a more professional partner organization because we use Impartner. **Official Response from Nikki VanRy:** > It's great to hear that Impartner PRM is helping you shine in the eyes of your partners and growing ecosystem! Our goal is to create a platform that's easy for ecosystem leaders to manage and update. We're also committed to continuously improving our platform to better serve your needs, and will forward your feedback to our Product team. ### 28. Plug and Play PRM **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Impartner PRM?** Impartner is useful in that it has a template to follow for newer partner programs getting established. It comes with easy to use customizations that can be actioned by admin users. I like that support is quite responsive as well. **What do you dislike about Impartner PRM?** Impartner struggles to handle some of the more custom partner requests. Developing hours are costly and our page looked a bit outdated. **What problems is Impartner PRM solving and how is that benefiting you?** Impartner helped us solve the initial partner onboarding journey and management. **Official Response from Nikki VanRy:** > We're glad to hear that you find Impartner useful for building your partner program and that the customizations are easy to use. We appreciate your positive feedback about our responsive support, and will forward your notes about custom requests. Thanks for taking the time to leave your review. Happy partnering! ### 29. Great platform and support **Rating:** 4.5/5.0 stars **Reviewed by:** Justine N. | Field Marketing Manager EMEA/APAC, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Impartner PRM?** So many features, expert advice about produce and strategy, great support and trainings **What do you dislike about Impartner PRM?** Due to being in Europe we don't always get support available till later in the day **What problems is Impartner PRM solving and how is that benefiting you?** Having somewhere for partners to find information, get trained and register deals all in one place **Official Response from Nikki VanRy:** > We're thrilled to hear that you find Impartner PRM valuable for your partner program strategy, training, and deal registration needs. We apologize for any inconvenience caused by the support availability and are actively working to improve this for our European users. Thank you for taking the time to leave a review! ### 30. Everything you need to launch a partner portal **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Lead Program Manager - Global Channel Programs, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2024 **What do you like best about Impartner PRM?** Customization, branding, API connections and analytics **What do you dislike about Impartner PRM?** Nothing at this time except a few things we can't do without submitting a support ticket. We are on the classic version. **What problems is Impartner PRM solving and how is that benefiting you?** New partner registration and partner management, partner agreements, marketing and enablement. , **Official Response from Nikki VanRy:** > We're glad to hear that you are enjoying the customization, branding, API connections, and analytics features of Impartner! Thank you for taking the time to leave your review. Happy partnering! ### 31. Easy platform for the users adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Impartner PRM?** The practice from Partner Users view is safe and flexible to custom the view by the segmentation. It's easy to set up from end to end, and love their implementation support. **What do you dislike about Impartner PRM?** "Auto Save" is availbe for some configuration pages but not all of them. I would prefer with "Save" button to ensure I did actually do the configuration. **What problems is Impartner PRM solving and how is that benefiting you?** Partner can register the deal directly and communicate with our partner team. **Official Response from Nikki VanRy:** > We're glad to hear that you find Impartner easy to use and customize! We appreciate your feedback about the 'Auto Save' feature and will take it into consideration for future improvements with our Product team. Happy partnering! ### 32. All in One Shop **Rating:** 4.0/5.0 stars **Reviewed by:** Charmilyn L. | Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Impartner PRM?** It's like managing your own website without too much hassle **What do you dislike about Impartner PRM?** limited scope in terms of editing/deleting admins for example **What problems is Impartner PRM solving and how is that benefiting you?** visibility in terms of people visiting our site and downloaded content etc **Official Response from Nikki VanRy:** > We're glad to hear that you find Impartner easy to manage all of your partners in one place! Thank you for taking the time to leave your feedback -- it's incredibly helpful, and we'll be forwarding it on to our Product team for future improvements. ### 33. Lots of bells and whistles but it comes with a cost **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Impartner PRM?** They offer just about every function you will need in a PRM. **What do you dislike about Impartner PRM?** I wish there was a better "out of the box" solution for my needs. Each feature I need is a significant added cost that I don't have the budget for. There is also a lot of customization required, making it difficult and time consuming to fully implement. **What problems is Impartner PRM solving and how is that benefiting you?** It gives us a central platform for our partners to access content, register deals, and get news and updates. **Official Response from Nikki VanRy:** > Thank you for taking the time to leave a review! We appreciate your feedback, and are glad that we're helping you create a one-stop shop for your partners. We are constantly working to improve our platform, and will forward this feedback to our Product team. ### 34. Good platform for reseller content, programs, and sales engagements. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Impartner PRM?** Easy to add content, easy to leverage pre-designs reseller facing user interfaces, easy to administer access rights by reseller types. **What do you dislike about Impartner PRM?** I wish there was support for fly over and mouse hover features, where the user can quickly get more descriptive info when selecting tabs, titles and other headings. **What problems is Impartner PRM solving and how is that benefiting you?** Provides a quick and relatively low cost way to provide currated content on line for our reseller community. **Official Response from Nikki VanRy:** > It's great to hear that Impartner is helping you manage your reseller program. We're committed to continuously improving our platform to better serve your needs, and will forward this feedback to our Product team for future updates. Thank you for taking the time to leave your feedback! ### 35. Impartner PRM is the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony M. | Partner Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2022 **What do you like best about Impartner PRM?** I like the customizability and flexibility that the solution offers its customers. They also have a lot of out-of-the-box functionality that helps you with your speed to market. Their excellent customer service team always replies quickly and helps resolve any issues. My CSM Oliver Walters has been fantastic to work with. He's highly professional, and he's very knowledgeable when it comes to all the Impartner features and functionalities. **What do you dislike about Impartner PRM?** There's nothing really that I can say that I dislike about the company. They provide a lot of transparency and visibility to their customers. **What problems is Impartner PRM solving and how is that benefiting you?** Impartner PRM is helping us scale our partner program and providing us the flexibility to update/enhance as we grow. The UI/UX is world-class, and our partners can't say enough positive things about their experience once they access the partner portal. Impartner PRM provides our partners with a one-stop shop for everything our partners need to transact and do business with us, from deal registration and accessing sales and marketing content to completing on-demand training and accreditations. **Official Response from Abby Leadbetter:** > Hey Anthony! Thank you for your feedback. We're thrilled to hear that you appreciate the customizability and flexibility of Impartner. Our goal is to provide out-of-the-box functionality and support your speed to market. We're glad to know that our customer service team, particularly your CSM Oliver Walters, has been helpful and knowledgeable. Transparency and visibility are important to us, and we're glad that you find these aspects valuable as well. We're delighted to hear that the UI/UX and partner portal have received positive feedback from your partners. Thank you for choosing Impartner, and we look forward to continuing to support your partner program's success. - Abby ### 36. Great PRM Solution vendor and partner **Rating:** 4.5/5.0 stars **Reviewed by:** Geneviève B. | Partner Enablement Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2017 **What do you like best about Impartner PRM?** The Impartner solution provides a base framework, out of the box modules, which can be customized to our specific needs. This provides great speed to market vs having to develop every feature from a blank canvas. The CMS editing allows us to gain control and speed in publishing our own content to our partners as new products launch, or news announcements need to be shared quickly. The Impartner PRM solution is on the SFDC APP Exchange program and hence allowed us to integrate with our own SFDC CRM internal solution. This integration allows us the full 360 degree view of our partners. **What do you dislike about Impartner PRM?** Some features take sometimes a little longer to develop and deploy than we would like. We are in a business where we need speed (however not at the expense of quality)! We would like enhanced portal usage reporting metrics. **Recommendations to others considering Impartner PRM:** Excellent price to benefit ratio overall for the Impartner solution **What problems is Impartner PRM solving and how is that benefiting you?** Consolidating our Partner facing tools and communications in a one-stop solution with the following benefits: - Next Generation partner portal experience for our users, mobile solution - Integration with our internal CRM solution for reportability, dashboard and metrics - Automated workflows for governance approvals (new partner applications, MDF, deal reg) - Automated in-context and personalized engagement with our users (to come...) **Official Response from Abby Leadbetter:** > Hi Geneviève, Thank you for your fantastic review! We're thrilled to hear that you appreciate the base framework and customizable modules of Impartner, allowing for speedy market implementation and reducing the need for developing features from scratch. We understand the importance of speed without compromising quality, and we appreciate your feedback on feature development and deployment timelines. We continuously strive to deliver enhancements efficiently. We also appreciate your suggestion for enhanced portal usage reporting metrics, and we'll take that into consideration for future improvements. Thank you for choosing Impartner and recognizing the excellent price-to-benefit ratio. We're delighted to be your trusted PRM partner! - Abby ### 37. Impartner is amazing for us! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Impartner PRM?** I like the simplicity of the platform, and how easy it is to use for our internal team and our partners. Also, our rep was incredibly responsive and helpful. **What do you dislike about Impartner PRM?** Honestly in my experience, nothing. It's been a breeze from where I sit. **What problems is Impartner PRM solving and how is that benefiting you?** Efficient communication with our partners which solves a serious miscommunication loop that we were having previously. **Official Response from Nikki VanRy:** > We're thrilled to hear that you find Impartner simple and easy to use, and that our team has been responsive and helpful. We appreciate your feedback! ### 38. We are using Impartner to streamline the partner deal process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Impartner PRM?** It is great to have a one stop shop for all of our partners' needs. **What do you dislike about Impartner PRM?** Our partners didn't decide to use the platform. Adoption was very difficult seemingly because our company is much smaller than theirs. **What problems is Impartner PRM solving and how is that benefiting you?** It will enhance our partner experience with a more professional and more accessible interface and enable a quicker turnaround on deals submitted by our partner. **Official Response from Abby Leadbetter:** > Hi there, We're delighted to hear that Impartner is helping streamline your partner deal process. We also love to hear that we are a one-stop shop for all your partners' needs! We apologize for the issues you've encountered with CRM integration, but are happy to hear that we are actively working on getting them resolved. Thank you for choosing Impartner! - Abby ### 39. Impartner is simplistic for the users and offers a seamless implementation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Impartner PRM?** Ease of use and implementation. Support is beyond the norm. **What do you dislike about Impartner PRM?** Limitations in personalizing the pages beyond the widgets. The asset library is NOT sexy and lacks innovation. **What problems is Impartner PRM solving and how is that benefiting you?** PRM is offering our partners a better experience by having all they need in one tool vs many different platforms to be a partner **Official Response from Nikki VanRy:** > We're glad to hear that you find Impartner easy to use and that the implementation was seamless. Our support team works hard to provide exceptional service, and we're pleased to hear that it's beyond the norm for you! ### 40. Exceptional PRM tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jaimie D. | Director, Global Partner Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Impartner PRM?** Impartner allowed our organization to create, deliver and measure our partner portal. Through SSO, ease of use, fantastic data and integration with our other tools such as LMS and content management, we were able to deliver an exceptional partner experience leading to high performance. **What do you dislike about Impartner PRM?** Lack of customized dashboards. Metrics are critical for making data driven decision. **What problems is Impartner PRM solving and how is that benefiting you?** Partner access to tools and resources, SSO for content management and LMS ### 41. Good platform with great support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Impartner PRM?** The technology is good to meet current demands but have more space for improvement to make it easier to manage and use. **What do you dislike about Impartner PRM?** Certain easy functionalities that should be self serve are billable. **What problems is Impartner PRM solving and how is that benefiting you?** Partner visibility - partner compliance module is great. It lets partner know exactly where they stand against the program requirements. Partner journey is a great tool in helping partners ramp up for success **Official Response from Nikki VanRy:** > Thanks for your review! We're glad to hear that you've enjoyed using our Partner Compliance Manager and Journey Builder tools. We are constantly working on improving our technology to make it easier to manage and use. Your feedback is valuable to us and we'll be sharing with our Product team. ### 42. Flexible Product! **Rating:** 4.0/5.0 stars **Reviewed by:** Kelly H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Impartner PRM?** Contracting was fairly straight forward and determining the implmentation path we needed to take was seamless. **What do you dislike about Impartner PRM?** Nonthing so far, we're in phase 1 of our implementation. **What problems is Impartner PRM solving and how is that benefiting you?** We needed a centralized place to house all of our partner content and to manage their engagements with our customers and teams. **Official Response from Nikki VanRy:** > It's great to hear that Impartner is meeting your needs for centralized partner management. We look forward to supporting you through the rest of your partnering journey. Thank you for taking the time to leave your feedback -- we appreciate it! ### 43. Very Informative and Straight to the Point **Rating:** 5.0/5.0 stars **Reviewed by:** Gregory B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Impartner PRM?** The detail simplicity of explaing process with screenshot. **What do you dislike about Impartner PRM?** The speaker looks like she is lip syncing and it is distracting. Quality of information is good but the speaking quality can be improved **What problems is Impartner PRM solving and how is that benefiting you?** It is giving knowledge to our distributors and saving our employees time on explaining the same information to multiple people. **Official Response from Nikki VanRy:** > Thank you for sharing your feedback with us! We're pleased to hear that our platform is saving time for your employees and providing valuable knowledge to your distributors. We will share your speaker notes with our Product team to drive future improvements. ### 44. Promising partner tool with a lot of functionality **Rating:** 3.5/5.0 stars **Reviewed by:** Michelle M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Impartner PRM?** The ability to customize to meet the business needs, responsiveness from their teams. the tool is well rounded and sets a high bar. **What do you dislike about Impartner PRM?** Some initial delays in communication and responsiveness. **What problems is Impartner PRM solving and how is that benefiting you?** Platform with multiple features that provide the flexibility to customize our partner experience from the point of onboarding through marketing branding. **Official Response from Nikki VanRy:** > We're glad to hear that you are enjoying the customization and functionality of Impartner! We apologize for any initial delays in communication and responsiveness and are continuously working to improve in this area. Your feedback is appreciated, thank you! ### 45. It's fine, not great. Just fine. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Impartner PRM?** At this point, I know how to use basic functions. **What do you dislike about Impartner PRM?** It's really hard to use. Different aspects are always breaking down and require expensive support. A lot of the functionality just doesn't make sense and can be greatly improved from a UX/UI perspective. **What problems is Impartner PRM solving and how is that benefiting you?** Connecting with our partners in a centralized place. **Official Response from Nikki VanRy:** > We appreciate your feedback and are sorry to hear that you are experiencing difficulties with our platform. We are constantly working to improve the user experience and functionality, and your input will be taken into consideration for future updates. ### 46. Handy Partner Portal **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel P. | Senior Sales Operations Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about Impartner PRM?** Impartner's new CRM Sync feature allows easy matching of fields between itself and a CRM instance. For a partner portal, ease of connection between the portal and the CRM is vital, and to allow users to connect the two databases in an easy way is a testament to the usefulness of the program. **What do you dislike about Impartner PRM?** As with anything that is robust, the learning curve for Impartner PRM is steep. The customizability of the software is immense, but that makes understanding all of its intricacies that much harder to do. **What problems is Impartner PRM solving and how is that benefiting you?** Impartner is Druva's main point of partner contact for all partner types. It is the linchpin for our channel business, passing through deal registrations and allowing us to manage the many partners we have. ### 47. Good system to build out a PRM strategy **Rating:** 4.0/5.0 stars **Reviewed by:** Braydan Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Impartner PRM?** Easy to use and good support. The saales team made it easy to buy. **What do you dislike about Impartner PRM?** It takes awhile to set up and can be a bit to basic. Does not help build an ecosystem. **What problems is Impartner PRM solving and how is that benefiting you?** It helps pay and keep track of partners. **Official Response from Nikki VanRy:** > We appreciate your insight into how Impartner helps with partner management. We are committed to continually improving our platform to better meet the needs of our users, and will forward this feedback to the Product team for future improvements. Thanks for taking the time to leave your review! ### 48. Great experience in our deployment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Impartner PRM?** I like how customizable the partner experience is. I also love the ability to automate through workflows. I'm also loving the new analytics studio. **What do you dislike about Impartner PRM?** We had some initial issues with creating an Impartner sandbox to test different workflows but we have that sorted out now. **What problems is Impartner PRM solving and how is that benefiting you?** Automation, higher pipeline visibility, and acquiring and enablement tracking. **Official Response from Nikki VanRy:** > We're delighted to hear that you're enjoying the customizable partner experience, automated workflows, and the new Analytics Studio. \Your feedback is valuable to us, and we're committed to providing a seamless experience for our users. Thank you for sharing your experience with Impartner! ### 49. Does the job **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Impartner PRM?** I like that it's an easy way for our partners to submit deal registrations **What do you dislike about Impartner PRM?** It is difficult to configure and implement **What problems is Impartner PRM solving and how is that benefiting you?** It is solving back and forth with all our partners and being an easy source of truth for all things partner related **Official Response from Nikki VanRy:** > We're glad to hear that you find Impartner helpful for your partner management and deal registration processes. Thank you for taking the time to leave feedback and will forward onto our Product/Implementation teams for future improvements. ### 50. Fresh and easy drag and drop … user friendly!! **Rating:** 4.0/5.0 stars **Reviewed by:** heike s. | Global Partner Operation Solutions Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Impartner PRM?** New look and easy surface in the back and front end to manoeuvre and manage. Love it and the overall partner user experience is just great!! **What do you dislike about Impartner PRM?** so far from our experience and what we see it is great! **What problems is Impartner PRM solving and how is that benefiting you?** to have a better user experience special focus is on our partners **Official Response from Nikki VanRy:** > We're thrilled to hear that you find Impartner PRM user-friendly and easy to manage! Our goal is to help you build a great partner experience, and we're glad to hear that it's benefiting your growing ecosystem. ## Impartner PRM Discussions - [What Is Impartner Co-Branded Collateral?](https://www.g2.com/discussions/3755-modules) - 1 comment, 2 upvotes - [What is Impartner PRM?](https://www.g2.com/discussions/impartner-prm) - 1 comment, 2 upvotes - [Why don't you have better reporting capability to output data that is captured on your platform?](https://www.g2.com/discussions/37601-why-don-t-you-have-better-reporting-capability-to-output-data-that-is-captured-on-your-platform) - 2 comments, 1 upvote - [Modules](https://www.g2.com/discussions/modules-ded8bb26-e3e6-47c6-8ccc-7b5493939060) - 1 comment, 1 upvote - [Modules](https://www.g2.com/discussions/modules-36a94716-1d2d-448d-b30d-264ae5b4c70e) - 1 comment, 1 upvote - [View Impartner PRM pricing details and edition comparison](https://www.g2.com/products/impartner-prm/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+03%3A20%3A04+-0500&secure%5Bsession_id%5D=235a52df-dff2-4d25-ad0f-1007d98c6c79&secure%5Btoken%5D=38f267bee11ceb94244db6119d1ef38392e2954eade888be8fbe7a04de73bed8&format=llm_user) ## Impartner PRM Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Airtable](https://www.g2.com/products/airtable/reviews) - [Amazon Redshift](https://www.g2.com/products/amazon-redshift/reviews) - [Amazon S3 Glacier](https://www.g2.com/products/amazon-s3-glacier/reviews) - [Apify](https://www.g2.com/products/apify/reviews) - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - [Azure Cognitive Search](https://www.g2.com/products/microsoft-azure-cognitive-search/reviews) - [Azure OpenAI Service](https://www.g2.com/products/azure-openai-service/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Canvas](https://www.g2.com/products/canvas-2025-06-27/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Clearbit](https://www.g2.com/products/clearbit/reviews) - [Cornerstone](https://www.g2.com/products/cornerstone-cornerstone/reviews) - [Credly](https://www.g2.com/products/credly/reviews) - [Crossbeam](https://www.g2.com/products/crossbeam/reviews) - [Docusign](https://www.g2.com/products/docusign/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - [Microsoft](https://www.g2.com/products/microsoft-2025-10-29/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Microsoft Dynamics Integration](https://www.g2.com/products/microsoft-dynamics-integration/reviews) - [MongoDB](https://www.g2.com/products/ibm-mongodb/reviews) - [MySQL](https://www.g2.com/products/mysql/reviews) - [Openai](https://www.g2.com/products/openai/reviews) - [Oracle Eloqua](https://www.g2.com/products/oracle-eloqua/reviews) - [Oracle Sales Cloud](https://www.g2.com/products/oracle-sales-cloud/reviews) - [PartnerTap](https://www.g2.com/products/partnertap/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - [Sage](https://www.g2.com/products/sage-2026-03-09/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Smartsheet](https://www.g2.com/products/smartsheet/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Stripe](https://www.g2.com/products/stripe-agentic-workflow-stripe/reviews) - [Syncari](https://www.g2.com/products/syncari/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [ZOHO CRM CONNECTOR](https://www.g2.com/products/zoho-crm-connector/reviews) ## Impartner PRM Features **Control** - Role-Based Permissions - Opportunity Management - Recognized Escalation **Platform Basics** - Lead Management - Content Management - Group and User Management **Account Mapping** - Common overlaps - Mapping Segmentation - Account Mapping Playbook **Cloud Support - Cloud GTM** - Cloud marketplace support - Listing support - Co-selling support - Advisory services **Campaign Execution** - Email Marketing - Search Marketing - Web Syndication Management - Social Media Management - Events - Microsite Management **Partner Discovery** - Competitive Discovery - Social media discovery - Content-Based Discovery **Data Visualization - Cloud GTM** - Collaboration - Spend management - Dashboard features - Real-time data **Agentic AI - Secure Email Gateway** - Proactive Assistance **Reporting** - Campaign Performance - Partner Performance - Fund Tracking **Partner Collaboration** - Brand Messaging - Offer Management - Catalog Management **Platform - Partner Relationship Management (PRM)** - Individual Portals - Content Repository - Revenue Tracking - Cross-System Integration - Workflow Automation & Notifications - Onboarding, Training & Certifications - Payouts & Global Compliance - Partner Discovery & Recruitment - Incentive Management - Recognized Escalation - Dashboards & Reporting - Marketing Tools - Deal Management **Analytics** - Conversion Tracking - Customer value tracking - ROI Measurement **Agentic AI - Partner Relationship Management (PRM)** - Adaptive Learning - Autonomous Task Execution - Proactive Assistance - Natural Language Interaction **Integrations** - Data warehouse Integration - CRM Integration - Account-Based Marketing Software Integration **Additional Features** - Partner Engagement ## Top Impartner PRM Alternatives - [ZINFI Unified Partner Management (UPM)](https://www.g2.com/products/zinfi-unified-partner-management-upm/reviews) - 4.9/5.0 (700 reviews) - [PartnerStack](https://www.g2.com/products/partnerstack/reviews) - 4.7/5.0 (910 reviews) - [Unifyr](https://www.g2.com/products/unifyr-unifyr/reviews) - 4.4/5.0 (498 reviews)