What I like best about Impartner PRM is its flexibility and ease of use. The UI is brilliant and intuitive, and it was very easy to learn how to navigate and manage the platform.

I particularly like the ability to create custom pages and objects, which allows us to tailor the portal to the very specific needs of our partner program. We can provide different experiences, views, and permissions based on user roles and partner types. There are also many out-of-the-box objects and capabilities available, and even though we don't use all of them, we have the flexibility to configure and adapt what we do use to fit our needs.

Most importantly, as a Partner Operations Manager who isn't highly technical, I'm able to self-administer and manage the portal effectively. I can make changes, configure experiences, and manage much of the platform myself without constantly relying on our CRM or IT teams for support. That level of independence has been incredibly valuable and has made Impartner a great platform for us. Review collected by and hosted on G2.com.

One area I would like to see improved is the availability of examples and resources for more advanced customization. While Impartner gives us a lot of flexibility, building custom widgets and Orchestration Studio flows from scratch can sometimes be challenging. A larger library of templates, real-world examples, best practices, or even a customer community where users could share widgets, flows, and solutions would be extremely valuable.

Some of the out-of-the-box objects and their built-in behaviors can also be quite rigid. For example, with the Applicants object, moving an applicant to the "New Partner" status automatically creates an account record in Impartner. Because of our CRM synchronization requirements, all of our accounts need to originate in our CRM. There isn't currently a way for us to disable that automatic account creation, so we have had to develop workarounds by creating custom status fields.

I'd also like to see improvements to the Journey creation UI, as it could be more intuitive and easier to manage.

Finally, reporting is probably the biggest limitation for us. The standard reports offer relatively limited customization unless you purchase the add on reporting module. This becomes particularly challenging when we've had to develop workarounds for certain out-of-the-box objects or processes, because the standard reports don't always reflect the way we're actually using the platform. Beyond basic metrics such as logins and page visits, we've found the standard reporting capabilities fairly limited. Review collected by and hosted on G2.com.

The platform offers a strong set of features that make it easy to manage partner programs and adapt to different business needs. I also like how seamlessly it integrates with systems like Salesforce, allowing me to get a complete picture of partner performance and program activity without having to switch between multiple tools.

Another major advantage is the unlimited user seats, which makes it easy to provide access to everyone who needs it without worrying about additional licensing costs. Overall, it's a powerful, scalable platform that supports collaboration across teams.

I would also like to recognize Marissa Strunk, who has been a tremendous support throughout our experience. Her responsiveness, expertise, and willingness to help have made a significant difference in ensuring we get the most value from the platform. Review collected by and hosted on G2.com.

One area where I think Impartner PRM could improve is the user interface. While the platform is powerful and offers a lot of functionality, I sometimes find it challenging to locate specific features or figure out the right steps to achieve a particular outcome. The navigation can feel a bit overwhelming at times, especially when you're trying to complete a task quickly. A more intuitive layout and easier access to commonly used features would help improve the overall user experience. Review collected by and hosted on G2.com.

I like the customization aspect of Impartner PRM. Basic knowledge of html can help you create beautiful landing pages to suit your partners' needs. Before Impartner, we did not have a standard way for our referral partner to submit referrals. Now, they have a defined process, and we can require the necessary details up front to avoid unnecessary back and forth communication. Review collected by and hosted on G2.com.

I wish a few of the features were more intuitive. Specifically, there are a few "workarounds" to get results that I believe should be more out of the box. When we want to send a notification to our partners, we have to set up a lengthy conditional workflow and manually trigger the send of the notification. For referral approval, we need to set up an individual workflow for each sales rep at our company. This can be time consuming and is a steep learning curve for new users of Impartner at our company. Review collected by and hosted on G2.com.

What I like most about Impartner PRM is how it centralizes and streamlines partner management. It makes it easier to manage partner onboarding, content, deal registrations, and day-to-day partner interactions in one place. The platform also provides good visibility into partner activity and helps reduce manual processes, making partner operations more scalable and efficient. Review collected by and hosted on G2.com.

The platform can take some time to configure and customize, especially when setting up more complex partner processes or workflows. Some areas could also have a more intuitive user experience, but overall the platform is flexible and provides a good range of capabilities once it is properly configured. Review collected by and hosted on G2.com.

I like Impartner PRM because it has an easy-to-use interface and makes managing things simpler with smooth partner onboarding and easy deal registration. I enjoy the workflow automation and reporting features along with the capability for partner performance tracking. Additionally, the initial setup was very smooth, and I appreciate how it simplifies partner onboarding, streamlines deal registration, and provides efficient reporting. Review collected by and hosted on G2.com.

I don't like the reporting customization and tool speed in Impartner PRM. I wish there were more flexible report filters and easier report customization for faster insights. Also, the system's performance could be improved during large data loads. Review collected by and hosted on G2.com.

I love the new PX version of Impartner PRM because it's very quick and has many changed features. The new look is also something I love. The integration with Salesforce makes it easier to manage information from the PRM to the CRM. I think the journey feature is definitely going to come in handy for us, and overall, it's very, very fast, unlike the classic. Review collected by and hosted on G2.com.

I wouldn't say there's much to change about Impartner PRM, but the migration from the classic version to the PX version was a little bit tedious. It was manageable with help, but still, it was not the smoothest process. Review collected by and hosted on G2.com.

The data sync capabilities are best-in-class. We were worried how our partner data would sync into our Salesforce CRM, but the CRM Sync from Impartner is very dependable and robust. We were able to map to custom objects we have in SFDC and even leverage Orchestration Studio to pull in LMS data so our partner training information could influence the partner experience and content. The UI is easy to navigate both for our internal admins and our partners on the PX. Wasn't the cheapest solution available, but worth every penny since we depend upon millions of revenue coming through our partners. Just barely turned on Impartner's AI, Aimi, in our instance to use the sales coach and knowledge search agents. Our partners love it and it sounds like there's even more to come very soon. Review collected by and hosted on G2.com.

Haven't had any issues so far. The implementation was smooth and any minor questions or issues are handled quickly by our CSM or support ticket. Review collected by and hosted on G2.com.

What I appreciate most about Impartner is the level of support we've received from the team. Working with Hanna over the past few months has made a tremendous difference. She is incredibly attentive, responsive, and always willing to help. Questions are answered quickly, and her guidance has helped us maximize the value of the platform and take full advantage of the features and functionality available to us. Having a dedicated partner who is so invested in our success has made the experience a great one. Review collected by and hosted on G2.com.

I honestly can't think of anything I dislike about the platform. I've been working with Impartner for about eight months and have experienced very few issues. In fact, the only issue I encountered was a bug that came up recently, and the support team identified and resolved it in less than an hour. The platform has been reliable, and the responsiveness of the support team has made for a great overall experience. Review collected by and hosted on G2.com.

The lead registration form and dashboard for partners to easily track and submit new leads. Our Customer Success Manager is also super helpful - always there to create reports for us, sharing new features, and walking us through setting up new areas to make sure we're successful. Review collected by and hosted on G2.com.

It would be great to have an integration with our website where we can pull resources directly from our website and load them into the asset library with the same titles and descriptions. I also wish there wasn't a limit on pinning assets. We have quite a few folders in our asset library and the limit goes across folders. I wish the limit was within each folder for 1-2 assets. Review collected by and hosted on G2.com.

Impartner offers a well-structured, partner-friendly platform that helps us centralize resources, trainings, and deal regs efficiently. The ability to create segmented, co-brandable content and track partner engagement is particularly useful. The CSM, training team and support teams are very responsive and very helpful, which makes my interaction with the tool easy. Review collected by and hosted on G2.com.

Some features can feel a bit inflexible, and the user interface isn't always as intuitive as we'd like. However, the Impartner team is very supportive and actively listens to feedback to improve the platform. Review collected by and hosted on G2.com.