Help Desk Migration Services Reviews & Product Details

The staff was incredibly friendly and eager to help me get across the finish line. The intuitive interface made it easy to understand the process and get the project started. Being able to run multiple sample migrations was a huge benefit and gave me confidence before moving forward with the full migration. Review collected by and hosted on G2.com.

I wish they had similar migration tool to bring over other custom fields specifically around Assets. Review collected by and hosted on G2.com.

Help Desk Migration was extremely responsive throughout our migration from Teamwork Desk to Help Scout. Their team answered questions quickly, provided clear guidance, and was always friendly. As a nonprofit organization, we especially appreciated their willingness to quote multiple times as we scaled the service to fit our needs and budget. The pricing was reasonable, and the migration process was smooth. Review collected by and hosted on G2.com.

We didn't experience any significant issues during our migration project. Review collected by and hosted on G2.com.

I needed to migrate a single Zendesk help center brand to another, and this tool turned out to be precisely what I needed. The migration process was simple and finished very quickly. Review collected by and hosted on G2.com.

The demo process went smoothly overall, but I overlooked reversing a few demos before the migration. As a result, I ended up with several artifacts that required an additional tool to identify and remove. Review collected by and hosted on G2.com.

It is really easy to use the Help Desk Migration services. Creating the fields, the needed information is user friendly. After inserting Integration credentials, you just map everything between two platforms, then sit back and wait according to data load. Review collected by and hosted on G2.com.

The duration of the migration depends on the API limits set by your accounts on both platforms. If your limits are low or restricted to daily quotas, you may need to upgrade or pay additional fees to the platform you are currently using or plan to use. It's important to factor in the time required for the migration ahead of time. Review collected by and hosted on G2.com.

I appreciate how straightforward the setup process was with Help Desk Migration Services. Using a CSV file to upload my data was remarkably easy, which made the whole transition process smooth and hassle-free. I also found the ticket migration between Monday and Freshservice to be incredibly simple and efficient, requiring minimal time to complete. This product stands out for its user-friendly approach to data migration, enabling me to complete the task without any complications. Additionally, the experience was seamless enough that I would definitely choose to use Help Desk Migration Services again in the future without considering other vendors. I'm very satisfied and would certainly recommend it with a high score of 10 out of 10. I wouldn't change anything about the service. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

They support a broad range of platforms. Their documentation for supported platforms is always up-to-date. Their technical support is excellent. Their pricing is very competitive for the service provided. Review collected by and hosted on G2.com.

Not a thing - I have always had good experiences with their migration tools. Review collected by and hosted on G2.com.

Free demo migrations help validate the product and very responsive support helps you make the most of it. Review collected by and hosted on G2.com.

There wasn't much bad - support response times on the weekend weren't as good as during the week but they resolved the issue we encountered. Review collected by and hosted on G2.com.

I like that Help Desk Migration Services is very intuitive, simple, accurate, and quick. It saves a lot of time and makes the transition to a new system very straightforward and fast. The initial setup was also very straightforward. I highly recommend it. Review collected by and hosted on G2.com.

Nothing. Review collected by and hosted on G2.com.

I like the proactive support that Help Desk Migration Services provides. I also appreciate the easy step-by-step process for handling imports, which doesn't require too much technical know-how. Additionally, the initial setup was very easy, making the whole experience smooth. Review collected by and hosted on G2.com.

I think the user interface could be cleaner and include less information. Review collected by and hosted on G2.com.

The team were helpful and responsive throughout the process and worked with me to get the migration to be exactly as I needed it. The tool itself is very straightforward to use and having unlimited tests made me really confident that it was going to work as I needed it.

When I did get to the migration, there had been some last minute changes requested on my end and it resulted in a pause on Saturday morning! Luckily I realised the issue and the team responded that day and resumed. Everything migrated as expected and we're happy! Review collected by and hosted on G2.com.

If you aren't using specific Halo fields, you will need to pay for additional fields to be added. For the most part, I was able to use Rules within Halo to get around this, Source was the only real pain! Review collected by and hosted on G2.com.