# Help Desk Migration Services Reviews **Vendor:** Relokia **Category:** [ETL Tools](https://www.g2.com/categories/etl-tools) **Average Rating:** 4.9/5.0 **Total Reviews:** 184 ## About Help Desk Migration Services Help Desk Migration by Relokia is a cloud-based, one-click data migration solution that enables secure and fast transfer of customer support data between help desk, ITSM, and knowledge base platforms. The platform supports 90+ integrations, allowing teams to migrate data between systems using a no-code Migration Wizard — without manual exports, scripts, or downtime. Key Features - Data Integrity & Historical Accuracy Help Desk Migration preserves 100% of your historical support data, including tickets and incidents, conversations, users, organizations, agents, knowledge base articles, structures, statuses, priorities, and relationships between records. All data is migrated in a consistent and auditable way, ensuring nothing is lost or altered during the transfer. - Automated Migration Wizard The intuitive Migration Wizard enables fast and accurate data transfer to platforms such as: - Zendesk - Jira Service Management - Jira Customer Service Management - Freshdesk - Freshservice - ServiceNow - Salesforce Service Cloud - HubSpot Service Hub and 90+ other platforms The entire process is automated and requires no engineering resources. - Intuitive Data Mapping Help Desk Migration allows users to map fields between the source and target platforms with full control. You can align default and custom fields, statuses, priorities, users, and other entities to match your existing workflows and reporting structure. - Enterprise-Grade Security Help Desk Migration is built for enterprise use and follows GDPR-, HIPAA-, and SOC-aligned practices. The platform operates using secure API connections and works in close partnership with major help desk vendors to ensure compliance, reliability, and data protection. - Free Demo Migration Run a free Demo Migration to validate results before committing to a full migration. The automated tool transfers up to 20 tickets or incidents from the source to the target platform, allowing you to verify data accuracy, structure, and mappings with zero risk. - Fast Data Transfer Migration speed ranges from a few minutes to several hours, depending on record volume and API rate limits of the target platform. Even large-scale migrations are optimized to complete as quickly and safely as possible. - Zero Downtime with Delta Migration Help Desk Migration supports Delta Migration, enabling teams to migrate newly created or updated records after the initial full migration—without stopping live support operations. Delta Migration captures all changes that occurred during or after the main migration and syncs them to the target system. This ensures: - No ticket freezes - No missed updates - No disruption to agents or customers As a result, teams can switch platforms seamlessly while maintaining continuous support and full data consistency. ## Help Desk Migration Services Pros & Cons **What users like:** - Users appreciate the **ease of use** of Help Desk Migration Services, highlighting the straightforward setup and seamless transition. (13 reviews) - Users value the **responsive customer support** that enhances usage and makes migrations efficient and straightforward. (11 reviews) - Users value the **migration ease** of Help Desk Migration Services, finding the process intuitive, quick, and straightforward. (10 reviews) - Users appreciate the **easy setup** of Help Desk Migration Services, facilitating a smooth and straightforward migration process. (7 reviews) - Users find Help Desk Migration Services to be **time-saving** , providing a quick and easy transition to new systems. (5 reviews) - Users commend the **easy integrations** of Help Desk Migration Services, simplifying transitions between help desk platforms effortlessly. (4 reviews) - Users find the **implementation process remarkably straightforward** , ensuring a smooth and efficient migration experience without complications. (4 reviews) - Cost-Effective (3 reviews) - Quick Setup (3 reviews) - Setup Ease (3 reviews) **What users dislike:** - Users experience **slow migration** due to API limits, requiring upgrades and additional effort for proper ticket categorization. (3 reviews) - Users experience **extra costs** during migration due to API limits and charges for previously existing folders. (2 reviews) - Users report experiencing **data duplication** issues, leading to extra steps for artifact identification and removal post-migration. (1 reviews) - Users find the service **expensive due to additional field fees** when not using specific Halo fields effectively. (1 reviews) - Users feel the **information deficiency** in the interface leads to a cluttered experience and confusion. (1 reviews) - Integration Issues (1 reviews) - Users note a **lack of features** in Help Desk Migration Services, impacting visibility and control during migrations. (1 reviews) - Users face **limitations in data mapping** during Help Desk Migration, complicating Jira migrations and requiring extra categorization efforts. (1 reviews) - Poor Customer Support (1 reviews) - Poor Interface Design (1 reviews) ## Help Desk Migration Services Reviews ### 1. Extremely Responsive Team and a Smooth, Budget-Friendly Migration **Rating:** 5.0/5.0 stars **Reviewed by:** William L. | Director, Operational Services, Religious Institutions, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Help Desk Migration Services?** Help Desk Migration was extremely responsive throughout our migration from Teamwork Desk to Help Scout. Their team answered questions quickly, provided clear guidance, and was always friendly. As a nonprofit organization, we especially appreciated their willingness to quote multiple times as we scaled the service to fit our needs and budget. The pricing was reasonable, and the migration process was smooth. **What do you dislike about Help Desk Migration Services?** We didn't experience any significant issues during our migration project. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Help Desk Migration allowed us to easily move users, customers, and tickets to Help Scout, and their "demo" (basically a test run) was simple to use before the full run. Because of other projects, I had to stop and start the process a couple of times, but their staff was really helpful getting me back on track. All told, the transfer of a year's worth of data happened overnight. ### 2. Effortless Zendesk Migration—Fast and Straightforward **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Help Desk Migration Services?** I needed to migrate a single Zendesk help center brand to another, and this tool turned out to be precisely what I needed. The migration process was simple and finished very quickly. **What do you dislike about Help Desk Migration Services?** The demo process went smoothly overall, but I overlooked reversing a few demos before the migration. As a result, I ended up with several artifacts that required an additional tool to identify and remove. **What problems is Help Desk Migration Services solving and how is that benefiting you?** At first, when we were migrating our platform to a new system, we decided to create separate help centers to keep documentation for similar products separate and avoid confusion. However, as the migration progressed, we realized that having separate help centers was no longer necessary and actually made things more confusing. As a result, we decided to merge the two help centers back into one. **Official Response from Dima Lazarchuk:** > Thank you for your review! We’re glad to hear the migration process was quick and straightforward, and that the tool helped you merge your help centers successfully. We also appreciate you sharing your feedback on the demo experience - it’s helpful and allows us to keep improving the process for future migrations. ### 3. Effortless Migration with User-Friendly Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Help Desk Migration Services?** It is really easy to use the Help Desk Migration services. Creating the fields, the needed information is user friendly. After inserting Integration credentials, you just map everything between two platforms, then sit back and wait according to data load. **What do you dislike about Help Desk Migration Services?** The duration of the migration depends on the API limits set by your accounts on both platforms. If your limits are low or restricted to daily quotas, you may need to upgrade or pay additional fees to the platform you are currently using or plan to use. It's important to factor in the time required for the migration ahead of time. **What problems is Help Desk Migration Services solving and how is that benefiting you?** I have used it for Sales Force to Zendesk, Zoho to Zendesk. So It was really easy and cheap way to migrate all your data to your new platform! ### 4. Effortless Ticket Migration, No Issues at All **Rating:** 5.0/5.0 stars **Reviewed by:** David P. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Help Desk Migration Services?** I appreciate how straightforward the setup process was with Help Desk Migration Services. Using a CSV file to upload my data was remarkably easy, which made the whole transition process smooth and hassle-free. I also found the ticket migration between Monday and Freshservice to be incredibly simple and efficient, requiring minimal time to complete. This product stands out for its user-friendly approach to data migration, enabling me to complete the task without any complications. Additionally, the experience was seamless enough that I would definitely choose to use Help Desk Migration Services again in the future without considering other vendors. I'm very satisfied and would certainly recommend it with a high score of 10 out of 10. I wouldn't change anything about the service. **What do you dislike about Help Desk Migration Services?** Nothing **What problems is Help Desk Migration Services solving and how is that benefiting you?** I found migrating tickets with Help Desk Migration Services simple and fast, facilitating an easy transition from Monday to Freshservice without any issues during the process. ### 5. Broad Platform Support, Up-to-Date Docs, and Excellent Technical Support **Rating:** 5.0/5.0 stars **Reviewed by:** John S. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2026 **What do you like best about Help Desk Migration Services?** They support a broad range of platforms. Their documentation for supported platforms is always up-to-date. Their technical support is excellent. Their pricing is very competitive for the service provided. **What do you dislike about Help Desk Migration Services?** Not a thing - I have always had good experiences with their migration tools. **What problems is Help Desk Migration Services solving and how is that benefiting you?** For this particular migration, a transfer of IT support tickets from Zendesk into Autotask. Given our company's unique compliance requirements, we could not afford to lose a single ticket, nor any of the information or attachments in the tickets, including timestamps of all ticket activities. The tickets also needed to remain searchable in Autotask by the Zendesk Ticket ID. **Official Response from Dima Lazarchuk:** > Thank you for your feedback! We’re happy to hear you’ve had a positive experience with our platform and support. We appreciate you taking the time to share your thoughts and are glad our solution met your expectations. ### 6. Free Demo Migrations and Super-Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Alex W. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Help Desk Migration Services?** Free demo migrations help validate the product and very responsive support helps you make the most of it. **What do you dislike about Help Desk Migration Services?** There wasn't much bad - support response times on the weekend weren't as good as during the week but they resolved the issue we encountered. **What problems is Help Desk Migration Services solving and how is that benefiting you?** We were merging two helpdesks into one single platform. We could just have cut over and lost historical data from one of them but this gave us a quick and affordable way of migrating that all over and keeping the details that can be really useful. ### 7. Intuitive, Fast, and Highly Recommended **Rating:** 4.5/5.0 stars **Reviewed by:** Noam B. **Reviewed Date:** January 22, 2026 **What do you like best about Help Desk Migration Services?** I like that Help Desk Migration Services is very intuitive, simple, accurate, and quick. It saves a lot of time and makes the transition to a new system very straightforward and fast. The initial setup was also very straightforward. I highly recommend it. **What do you dislike about Help Desk Migration Services?** Nothing. **What problems is Help Desk Migration Services solving and how is that benefiting you?** I use Help Desk Migration Services to move data to a new system. It's intuitive, simple, accurate, and quick, saving a lot of time and making the transition straightforward and fast. ### 8. Effortless Data Migration with Stellar Support **Rating:** 4.0/5.0 stars **Reviewed by:** Adam W. | Customer Success Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Help Desk Migration Services?** I like the proactive support that Help Desk Migration Services provides. I also appreciate the easy step-by-step process for handling imports, which doesn't require too much technical know-how. Additionally, the initial setup was very easy, making the whole experience smooth. **What do you dislike about Help Desk Migration Services?** I think the user interface could be cleaner and include less information. **What problems is Help Desk Migration Services solving and how is that benefiting you?** I use Help Desk Migration Services for data import into Intercom, and it allows me to do so without much technical know-how. ### 9. Helpful and very responsive **Rating:** 5.0/5.0 stars **Reviewed by:** Brett C. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Help Desk Migration Services?** The team were helpful and responsive throughout the process and worked with me to get the migration to be exactly as I needed it. The tool itself is very straightforward to use and having unlimited tests made me really confident that it was going to work as I needed it. When I did get to the migration, there had been some last minute changes requested on my end and it resulted in a pause on Saturday morning! Luckily I realised the issue and the team responded that day and resumed. Everything migrated as expected and we're happy! **What do you dislike about Help Desk Migration Services?** If you aren't using specific Halo fields, you will need to pay for additional fields to be added. For the most part, I was able to use Rules within Halo to get around this, Source was the only real pain! **What problems is Help Desk Migration Services solving and how is that benefiting you?** There was no easy way to get data from Manage Engine into Halo. Using spreadsheets just didn't give good results and got very messy very quickly. Help Desk Migration made the process very simple and everything linked together without any need to change anything. ### 10. Exceptionally User-Friendly with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ranjit P. | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2025 **What do you like best about Help Desk Migration Services?** The tool is extremely user-friendly, making the initial setup and test migration straightforward. I also found their team to be highly responsive and supportive throughout the process. Additionally, their pricing is fair, and they consistently deliver on time. **What do you dislike about Help Desk Migration Services?** I can't think of any negatives. My experiences with them have all been positive. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Migration from Freshservice to Freshdesk ### 11. Great Customer Service & Easy to Follow Process for Migrating **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Help Desk Migration Services?** We were working to a very tight timeframe and found the Help Desk Migration team really responsive to our questions and needs. We were transferring from a platform that wasn't listed on their website and they responded really quickly to get it added for us. The tool itself is great - easy to use and allowed us to feel in control. The migration itself was quicker than estimated and it was great to be able to check-in on progress - appreciated the view in the tool which clearly shows the progress. **What do you dislike about Help Desk Migration Services?** I genuinely cannot fault the service we received. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Smooth transition from support platforms - migration of tickets and knowledge centre articles. ### 12. Successful Zendesk to Freshservice migration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Help Desk Migration Services?** The Helpdesk Migration services software is extremely easy to use, it easily connected to both the software we were migrating from and to, the interface guided us through the field mapping process and was very straightforward to use. Throughout the initial setup and during our migration the staff were extremely responsive and proactive when an issue was discovered, this has been one of the easiest vendor interactions i have had in a long time. **What do you dislike about Help Desk Migration Services?** I have nothing negative to say, the staff were friendly and helpful throughout the entire process, and the migration was completed easily and successfully. **What problems is Help Desk Migration Services solving and how is that benefiting you?** We were moving from a Zendesk ticketing system to Freshservice and needed a way of migrating our existing tickets, Help Desk Migration Services software did exactly that. ### 13. Highly Recommended 100%. Seamless Data Migration **Rating:** 5.0/5.0 stars **Reviewed by:** Javier G. | System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Help Desk Migration Services?** We recently used the service from "https://help-desk-migration.com" (Automated Help Desk Data Migration Solutions), and we can only say positive things about it. Our hosting company had to migrate thousands of support tickets and contacts from Freshdesk to Intercom. We also needed to transfer nearly 1,000 help articles (FAQs). The entire process was completed smoothly within just a few hours, without any errors. All customer tickets and FAQs were successfully migrated. What truly stood out was the amazing team behind the service. Even on a Sunday, they responded quickly to a few issues we had with attachments that weren’t properly enabled in Intercom. For us, this is a service that’s 100% recommended. **What do you dislike about Help Desk Migration Services?** There’s nothing we see that needs improvement. Perhaps the mapping of multiple fields from Freshdesk, but that’s it. Other than that, this is the solution if you’re thinking about migrating your helpdesk from one platform to another. **What problems is Help Desk Migration Services solving and how is that benefiting you?** A complex migration of our Helpdesk Platform ### 14. Saved me so much time and was a huge relief! **Rating:** 5.0/5.0 stars **Reviewed by:** Ben J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Help Desk Migration Services?** Super simple to use and got the job done fast at a low/reasonable cost. I got expert help from Elvira Azymova during the process and she was amazing at helping me know what to do at each step and I was done within a short amount of time. **What do you dislike about Help Desk Migration Services?** Nothing. it was super great! I had some initial questions, but was able to get excellent help from Elvira Azymova! **What problems is Help Desk Migration Services solving and how is that benefiting you?** I was able to get all of my chats and tickets from Intercom over to Zendesk in a short amount of time making it so that the transition to Zendesk was smooth! ### 15. Best Migration experience I've had in a decade. **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick A. | Information Technology System Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Help Desk Migration Services?** Very impressive tool, great team for a more than reasonable price. Would happily work with them again. We were able quickly migrate 10+ years of data from ServiceNow to FreshService - ~200k records. We did our migration well after our new ITSM instance was live. We were able to work with the Reolokia team to some customize the migration to essentially merge into what was now good data without loosing history - eg not create old bad cusomer records but retain that information in notes, not migrate bad ticket metadata like defunct categories etc. Being able to run demos many times iteratively to show business partners exactly what to expect, vet the tool, and catch some gaps along the way was absolutely key. **What do you dislike about Help Desk Migration Services?** Communication across timezones was the only real challenge, which is negligable. In their effort to keep the tool simple, there is some lack of visibility and control over how hard it hits your services if they are in production. Again easily mitigated and makes sense given cost, just means you have to think about it. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Migrating ITSMs and sunsetting our old ITSM while remaining compliant. ### 16. Works well, easy to customize, and great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Adam F. | Director, IT Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Help Desk Migration Services?** The team at Relokia were able to customize the out of the box support to enhance what fields of data I needed when migrating from Freshservice to Jira Service Management. We moved two different teams in two separate migrations and everything was very smooth, including our initial migration and our delta migration to capture any midstream changes during the go live. Their support clarified any questions I had and everything was able to be monitored during the transfer. The demo functionality was helpful to understand exactly how the final migration work would look. **What do you dislike about Help Desk Migration Services?** N/A - just a bit of a delay to communicate due to time zones, but not really a concern. **What problems is Help Desk Migration Services solving and how is that benefiting you?** We're able to move our historical ticket data between systems and keep the data hygiene good with appropriate data mappings and related media/assignees, etc. ### 17. Flawless execution of a complex data migration **Rating:** 5.0/5.0 stars **Reviewed by:** Egor E. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2024 **What do you like best about Help Desk Migration Services?** They have demo migration that is paramount in giving you the impression how the whole data migration will look like. They have executed the main migration within a coupld of hours and it was done flawlessly. The web site UI is nothing short of incredibly. Attention to details is apparent both in the UI/UX and in the migration procedure and how the data is handled. **What do you dislike about Help Desk Migration Services?** I was a bit confused how to request support from them because they replied both in chat (instantly) and by email (quite promptly). **What problems is Help Desk Migration Services solving and how is that benefiting you?** We wanted to migrate from a help desk service to a more suitable one with all our customers and tickets history. ### 18. Best Migration Experience Ever **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Help Desk Migration Services?** I worked with HDM to migration from ServiceNow to Jira. Their website was very easy to use and the level of communication and professionalism from their people is top notch. Their listening and understanding of our requirements and outcomes, and understanding of the products involved was also very very good. We had several customizations that were a requirement, and they were able to handle this without any problems. **What do you dislike about Help Desk Migration Services?** Nothing to dislike. I didn't have any issues. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Helped migrate our incidents and change management tickets from ServiceNow to Jira. Provided some necessary customizations. ### 19. Flawless tool for migration between ticketing systems **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Help Desk Migration Services?** The Held Desk Migration tool is an outstanding solution that lives up to its promises, all while being offered at a reasonable price. From the moment we initiated the migration process, we encountered no issues. Every record was transferred precisely as promised, reflecting the tool's reliability and efficiency. The seamless transfer of data was critical for maintaining our operations without interruption. A significant highlight of our experience was the support team. They were always readily available to address any questions or concerns we had. Their reliable and prompt assistance was invaluable, providing us with the confidence and assurance that any potential issues would be swiftly resolved. This high level of customer service greatly enhanced our overall experience with the tool. Setting up the migration and connecting the two systems was a remarkably straightforward process. The user-friendly interface and clear instructions made it easy to configure the necessary settings. Furthermore, the Held Desk Migration team offers additional customization options for those who have specific requirements. This flexibility ensures that the tool can be tailored to meet the unique needs of any organization. The combination of an intuitive setup process, dependable data transfer, and exceptional customer support makes the Held Desk Migration tool an ideal solution for any organization looking to migrate their data without hassle. The availability of customization options further enhances its appeal, ensuring that it can adapt to various organizational needs. Overall, this tool provides a smooth and efficient migration experience, backed by a supportive and responsive team. **What do you dislike about Help Desk Migration Services?** There are limited time slots available for video calls if you need to clarify things instead of emailing. Some aspects needed clarification multiple times, as the service terms changing when selecting customization options not available out of the box, which were not mentioned during the initial meeting. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Migrating ticket data from one system to another ### 20. Great easy experience, if problems arise they are fixed quickly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Help Desk Migration Services?** The UI makes it easy to great the mappings you need. If problems arise from your migration the support desk fixes them quickly. When the migration is happening you get a nice dashboard of what is happening so you can follow progress. **What do you dislike about Help Desk Migration Services?** The price can be quite steep but if you remove some basic not really necessary options the price gets better. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Not having to write our own conversion of data from Zendesk to Freshservice. ### 21. Brilliant way of migrating ticket data from one platform to another **Rating:** 5.0/5.0 stars **Reviewed by:** Lars S. | Growth Director, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2024 **What do you like best about Help Desk Migration Services?** We were moving from Zendesk to Intercom and needed to ensure that we got +10 years of data over to Intercom. All of this, while ensuring that the data was structured correctly, was easy and simple to do with their tool. We got a very nice demo before we committed and it gave us confidence that the tool would provide what we needed. Additionally, their support has been great. We were actively using Intercom while the migration was going on, so we had to be very careful of what we did and when we did it. This also meant them providing support over the weekends and always being fast to respond and solve any issues that happened along the way. Now we've managed to get 70.000 tickets migrated along with companies, users, and everything else we had so it's all there in our new platform. **What do you dislike about Help Desk Migration Services?** We had 2 minor issues during the process of using their tool. First: When preparing for the migration, you have to run a demo migration. This was not properly warned and started when we didn't expect it to. And due to us actively using the platform we were migrating to, it resulted in automations running in the platform and customers getting confused by emails about very old tickets they had. So a bit of warning before the demo migration starting would be nice. Second: It ended up creating duplicate companies, although it shouldn't have. But after we had identified these, the team helped us by fixing this problem, so really it was only a minor hiccup that was resolved nicely in the end. **What problems is Help Desk Migration Services solving and how is that benefiting you?** We had to move from Zendesk to Intercom and make sure we migrate all of our ticket, company, user, and agent data. ### 22. Really enjoyed working with this team on a successful data migration and tight window **Rating:** 5.0/5.0 stars **Reviewed by:** Jacky S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Help Desk Migration Services?** Amazing technical Customer Support team who worked really hard to communicate with us and sanity check our data mappings and logic for the migration. If I wasn't sure on whether a field would migrate or not, they were really good about explaining to me what could and could not be done based on the configurations. Additionally, our project changed hands a couple of times and the window to complete the migration was becoming more time-sensitive. When this became apparent, Ira jumped in to help us across the finish line on-time. Big shout-out to Ira and Yaroslav for making it as easy as possible to complete this migration into a new system for our team through both email and video calls. They were so easy and enjoyable to work with. Ira made sure the data looked how we needed it to look and even ensured we were able to migrate over the records that were dropped in the first batch. Elvira was also extremely communicative and helpful via their chat when I was monitoring the migration progress in their platform. Thank you for such a great experience! **What do you dislike about Help Desk Migration Services?** Everything went as smoothly as humanly possible once we were able to work in real time together. The team is in a different timezone than our team, but they were very generous with call availability on their calendar. They were also extremely responsive via email, so this wasn't such a blocker in the early stages of exchanging data mappings. We were still able to communicate asynchronously. We had a unique situation where we needed to complete the migration urgently, and due to the time difference, we kicked off the customizations and testing the migration calls at 3 am local time. However, this was an enjoyable experience for me since the team was so easy to work with. Once the team became aware of the time-sensitivity, they helped prioritize us with real-time troubleshooting working sessions to get the migration across the finish line. Under different circumstances, we probably would have been able to schedule around the time difference earlier. I would still use Help Desk Migration Services again, even with the timezone difference, because the quality of their work is top tier. Thank you for helping us! **What problems is Help Desk Migration Services solving and how is that benefiting you?** I was not part of the configurations or data model for the platform we were migrating from. Using Help Desk Migration Services enabled us to map the data into a new system with more flexibility and control over how to view the data so that we could clean up archived work and democratize the view for others. ### 23. Brilliant effective migration with a friendly staff **Rating:** 5.0/5.0 stars **Reviewed by:** Irving S. | Senior ERP developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Help Desk Migration Services?** Extremely straightforward process that worked very smoothly. Just matched up a few fields and said what to do with the blanks and the migration started running extremely smoothly. A member of staff stayed in touch with me throughout the process to make sure that it went smoothly. Very impressed. **What do you dislike about Help Desk Migration Services?** There wasnt really anything to dislike except maybe that it didnt bring time over from Freshservice? **What problems is Help Desk Migration Services solving and how is that benefiting you?** We had to move data from our help desk service to another and building our own API or using a CSV export would mean losing vast amounts of detail. This API helped us keep all our data and the detail ### 24. Easy and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Emily M. | Senior CX Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Help Desk Migration Services?** Quick responses from reps to answer your questions and address your unique needs. Found the prep really thurough and the migration it self very seamless. **What do you dislike about Help Desk Migration Services?** Sometimes I wish I could've just hopped on a call with someone and gotten it over with. But maybe I could have and just didn't realize it. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Migrating data from one CRM to another. ### 25. Needed to migrate just over 100k email threads from Gmail to Fresh Desk. **Rating:** 5.0/5.0 stars **Reviewed by:** Azrael M. | Finance Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Help Desk Migration Services?** Application capabilities (easy to use + easy to intergrate) and incredibly supportive sales and technical team. **What do you dislike about Help Desk Migration Services?** Nothing really. There were times when the migration was suspended but that was either because of Google or Fresh Desk. **What problems is Help Desk Migration Services solving and how is that benefiting you?** migrating historic emails from Gmail to Fresh Desk ### 26. Smooth sailing from Zendesk to Jira. Excellent support and all seamless migration flow **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed R. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Help Desk Migration Services?** What I appreciate most about Help Desk Migration Services is the platform’s inherent ease of use. The user interface is intuitive, making navigation and operation straightforward even for those not deeply technical. This ease of use extends into their implementation process, which is streamlined to minimize downtime and the learning curve typically associated with migration between complex systems like Zendesk and Jira Service Management. The customer support provided is exemplary; they are not just quick to respond but also deeply knowledgeable, ensuring that any query or hiccup is addressed with competence and clarity. This level of support is a cornerstone of their service, instilling confidence throughout the migration process. In terms of features, Help Desk Migration offers a comprehensive suite that attends to various migration needs. From preserving ticket and customer data integrity to ensuring that organizational structures within the help desk are accurately replicated, the breadth of features available is impressive. Each feature is designed with the end-user in mind, ensuring that the full spectrum of data migration needs is covered. Lastly, the ease of integration stands out. The Signature package, which I used, facilitated a harmonious integration between Zendesk and Jira Service Management. It's evident that Help Desk Migration has invested significantly in ensuring their tool can seamlessly link with a wide range of systems, which reflects the flexibility and adaptability of their solutions. All in all, the blend of user-centric design, robust feature set, exceptional customer support, and seamless integration capabilities makes Help Desk Migration Services a top-tier choice for any organization looking to transition between help desk platforms. **What do you dislike about Help Desk Migration Services?** The primary drawback I found with Help Desk Migration Services was that their Jira Service Management migration is limited to mapping data to only one issue type. This is a significant constraint for organizations that rely on Jira's capability to handle multiple issue types for different workflows and tasks. Post-migration, it required additional effort to categorize the tickets correctly, adding an extra step that could ideally be handled during the migration process itself. Despite the smoothness of the overall migration, this aspect could be improved for an even more streamlined experience. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Help Desk Migration Services solved our need for a reliable transition of customer support data from Zendesk to Jira Service Management. This benefited us by ensuring a seamless shift with minimal downtime and without data loss, thereby maintaining business continuity and preserving the integrity of our customer service operations during the migration. ### 27. Great job! **Rating:** 5.0/5.0 stars **Reviewed by:** Anton S. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2024 **What do you like best about Help Desk Migration Services?** Very usefull service, saved much time and money. The support team is great, helped a lot. **What do you dislike about Help Desk Migration Services?** A little more features I needed like migration of request type **What problems is Help Desk Migration Services solving and how is that benefiting you?** Problems of manageble ticket migration from Freshdesk to Jira ### 28. The easiest migration ever **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2024 **What do you like best about Help Desk Migration Services?** Extremely responsive and professional team. The product is easy to use Customer support was proactive during the migration All in all recommended service if you need to migrate your data from your old ITSM solution **What do you dislike about Help Desk Migration Services?** The amount of sales messages I received after I completed the demo was a little bit too much **What problems is Help Desk Migration Services solving and how is that benefiting you?** Migrated all ticket data from Freshservice to our new ITSM system ### 29. Excellent combination of price, product features, and support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2023 **What do you like best about Help Desk Migration Services?** We migrated an archive of tens of thousands of tickets using Help Desk Migration. The tool was easy to use, and the setup steps are well documented! We most appreciated how responsive their support team was; they provided a lot of help and accommodation for our specific requirements. We splurged for the top-tier support package and it was well worth it. Lightning-fast responses, and they were also able to fix some mapping errors (our fault) in-flight. **What do you dislike about Help Desk Migration Services?** It would be nice to have an estimated time of completion show up on the tool. Specifically for Jira, the documentation should mention that you should turn off all automations during the migration to avoid unnecessary notifications. **What problems is Help Desk Migration Services solving and how is that benefiting you?** We needed to migrate off of one service and onto another, in order to consolidate tickets and cut costs. The alternative was to spend several weeks automating and troubleshooting the process. Help Desk Migration took care of all that heavy lifting for a very reasonable price! ### 30. Incredibly easy and saved me days **Rating:** 5.0/5.0 stars **Reviewed by:** Catana H. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Help Desk Migration Services?** Very simple to use, understand, and hook up. I liked seeing a sample transfer before commiting to payment. Their team was very accesible to help with questions about pricing and setup and helped me simplify the process I had overcomplicated. **What do you dislike about Help Desk Migration Services?** When changes were made to the integration settings, It made me re-run the trial. It was a little annoying since I was just ready to run the full process **What problems is Help Desk Migration Services solving and how is that benefiting you?** It helped transfer files from one help desk provider to another. A task that would have taken days or weeks to be done manually ### 31. Great tool, better support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Help Desk Migration Services?** Their support is top notch. Super responsive and proactive in reaching out. The tool is very easy to use and seemed to be super reliable. It just worked as you'd expect! **What do you dislike about Help Desk Migration Services?** The UI isn't the prettiest or most intuitive, but it works great once you figure it out. **What problems is Help Desk Migration Services solving and how is that benefiting you?** We migrated our support ticket data from Freshdesk to HubSpot. ### 32. Job well done. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Help Desk Migration Services?** Ease of use - very nice application Great mapping capabilities So easy to do the migration from Zendesk to JSM. Thank you! **What do you dislike about Help Desk Migration Services?** Communications to the customer support team while we were going through our discovery phase were frustrating as we are opposite timezones and we did not progress as we wanted. The change of interlocutors was very confusing. But all succeeded at the end. Very professional. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Migrating support tickets between systems ### 33. Seamless transition of a 10 year ticket history **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan S. | Chief of Staff, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Help Desk Migration Services?** The data transfer was seamless and the team assisting was very reliable and fast to respond. **What do you dislike about Help Desk Migration Services?** I wish it could have gone faster but that's more of a reflection on the APIs of each of our helpdesks than this service. **What problems is Help Desk Migration Services solving and how is that benefiting you?** We moved a 10 year ticket history from one platform to another one. ### 34. Very friendly and flexible staff **Rating:** 4.5/5.0 stars **Reviewed by:** Paul R. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Help Desk Migration Services?** Despite being located in a remote location relative to ours, the staff were accomodating in meeting us during our business hours. **What do you dislike about Help Desk Migration Services?** There were times when additional meetings were required to iron out some of the wrinkles and nuances of the migration. Otherwise, nothing bad. **What problems is Help Desk Migration Services solving and how is that benefiting you?** The helped us move from Freshdesk to Freshservice when the staff at Freshworks were unable to meet our timeline or cost demands. ### 35. Complex migration done for me **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Help Desk Migration Services?** I did not have to do any of the heavy lifting. I was able to run my test migrations until I got it all working as I expected, then the HDMS team did the rest and migrated all my 30K tickets across from Happyfox to Hubspot. I had a few issues with the migration but the team worked through this all and got my migration completed in a matter of days. **What do you dislike about Help Desk Migration Services?** If I had to nit pick, I would say it would be great to know how long it would take for the migration to complete. **What problems is Help Desk Migration Services solving and how is that benefiting you?** It allowed outsourcing of the migration and a simple point and click migration. When an issue occured, they took care of the issues after asking a few simple questions regarding the migration, and I did not have to do any throubleshooting or spend hours finding out what caused the issue. ### 36. Works like magic! Great support and very cost effective **Rating:** 5.0/5.0 stars **Reviewed by:** Roy S. | VP of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2023 **What do you like best about Help Desk Migration Services?** The migration was a project that is hard to plan from a technical resourcing standpoint. I got everything done myself with no admins or developers involved. The support team (Olena Nestruina) was absolutely amazing and did not let things slide until the challenges that I encountered on the way were resolved even when the items were unrelated to "help desk migration". **What do you dislike about Help Desk Migration Services?** It can be challenging to understand the steps of migration from Intercom to Hubspot but with the support I got, it did not take too long to figure it all out. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Migration of our Intercom content into Hubspot ### 37. Good Support Great Results **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Help Desk Migration Services?** You can actually perform as many demos, of 20 tickets at a time, eiher random or a list that you enter, to make sure your mapping is correct. At any time, you can chat with an agent and the response is almost instantaneous. **What do you dislike about Help Desk Migration Services?** There isn't much to dislike, there are things that are not that obvious, during the mapping, but help was always one chat away. Once you understand a few things, it is fairly easy to use. And you can practice as many times you want. **What problems is Help Desk Migration Services solving and how is that benefiting you?** We acquired 2 companies, the last 3 years or so, both using Zendesk for their support helpdesk. We were using Freshdesk so we had to migrate the data to our application. The last one we did involved migrating close to 30K tickets and, of course, all companies, contacts, agents, etc. There are very few applications that can do this kind of work but Migration Services was the one with the most features. They can even remove the migrated data, in case of failure and restart the process from scratch. Depending on what plan you picked, they can also perform a delta migration, very useful if you are migrating from a live instance to another one that is also live. It worked very nicely and talked quite a few times with their support and they were very useful. ### 38. Fast and easy move from Intercom to HelpScout **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Help Desk Migration Services?** Very easy to implement with just a few clicks. Support was quick to respond when I had questions. **What do you dislike about Help Desk Migration Services?** There were a few code snippets that didn't transfer properly, but it was nothing out of the ordinary. **What problems is Help Desk Migration Services solving and how is that benefiting you?** The hassle of creating all articles and collections in the new help desk platform that we're using. ### 39. Make it easy on yourself!! Work with this organization **Rating:** 5.0/5.0 stars **Reviewed by:** Louann S. | Implementation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Help Desk Migration Services?** The staff is knowledgeable and helpful. They act quickly on all requests. **What do you dislike about Help Desk Migration Services?** Time zone was a bit tricky for me, but, not insurmountable. **What problems is Help Desk Migration Services solving and how is that benefiting you?** We migrated from an ancient CRM and used CSV files. We only migrated a few years, but, there were nearly 500k of records. The availability of a Delta migration was also very helpful. ### 40. Efficient and User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Help Desk Migration Services?** The most commendable aspect of Help Desk Migration Services is their user-friendly interface, which streamlines the migration process, making it accessible even for those with limited technical expertise. Additionally, the support team's exceptional service, irrespective of the pricing tier, ensures a seamless transition. The affordability and efficiency of the service, providing significant cost and time savings, are also standout features that greatly enhance the overall experience. **What do you dislike about Help Desk Migration Services?** If there were any aspects of Help Desk Migration Services that could be improved, it might include a desire for more customization options for complex workflows, or additional guidance for pre-migration planning to ensure an even smoother transition. However, given the success and efficiency of the migration process, any such concerns were minimal and did not significantly impact the overall positive experience with the service. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Help Desk Migration Services is adept at solving the complex problem of transferring critical support data from one helpdesk system to another. This includes mapping various fields, ensuring data integrity, and maintaining the organization of tickets, customer information, and support articles. The benefits of this service for us have been multi-fold: Streamlined Data Transfer: The user-friendly interface has significantly simplified the migration process, saving us valuable time and resources. Cost-Effective Solution: By offering services at half the cost and time of alternative providers, Help Desk Migration Services has allowed us to allocate our budget more efficiently. Exceptional Support: The high level of support, even at the basic price level, has ensured any issues were promptly addressed, leading to minimal downtime. Operational Continuity: The smooth transition has allowed us to maintain uninterrupted support services for our users, ensuring business operations continue without disruption. These advantages have not only improved our immediate operational efficiency but have also set a strong foundation for enhanced user satisfaction and future scalability. ### 41. Smooth migration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Help Desk Migration Services?** I enjoyed the the easy to use installation guides. The customer support was exceptional, with instant feedback from the developers when some error had occured. It made the migration both smooth and easy. **What do you dislike about Help Desk Migration Services?** There was next nothing that I disliked about it. There was some problems in fomatting my input data according to their format, but that was on my part, and i got feeback on what to fix. **What problems is Help Desk Migration Services solving and how is that benefiting you?** It helped my support migration from one system to another. ### 42. Helpful assistance with a difficult migration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2024 **What do you like best about Help Desk Migration Services?** Attentive support on a tricky migration from CW to Freshservice **What do you dislike about Help Desk Migration Services?** Nothing to complain about during the migration **What problems is Help Desk Migration Services solving and how is that benefiting you?** Got all our Tickets from ConnectWise out and in to Freshservice ### 43. Very good service and perfect migration **Rating:** 5.0/5.0 stars **Reviewed by:** Vadim L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2024 **What do you like best about Help Desk Migration Services?** Was quite big migration from Zendesk to Freescout. Everything went without problems! I am totally satisfied! **What do you dislike about Help Desk Migration Services?** Quit hight price, especcially for small company as mine. **What problems is Help Desk Migration Services solving and how is that benefiting you?** To skip Zendesk using and migreate to another helpdesl ### 44. Wonderful support team and easy to setup migration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Help Desk Migration Services?** Great UI to get the migration configured, plenty of options to figure out what you want to bring over, ticket field mapping is a breeze, and a support team everyone should be jealous of. **What do you dislike about Help Desk Migration Services?** Unable to apply data filters to tickets you wish to migrate at the user level (at least for a Zendesk-to-Jira Service Managment migration). This IS possible, but must be done by the HDM team on their end. I'm happy it's a possibility, but would love to see this as a user-facing feature. This does NOT change my opinion of HDM, and they're still the first thing I think of when ITSM migration comes to mind. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Getting tickets from our current platform into our future platform to avoid any data loss or adhere to any data retention policies. ### 45. Good time-saver and support **Rating:** 4.5/5.0 stars **Reviewed by:** Shaun L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Help Desk Migration Services?** Saved me a lot of time migrating Contacts and Tickets from Zendesk to Freshdesk. Email support was prompt and helpful. **What do you dislike about Help Desk Migration Services?** Should emphasize how to return to Demo Migration results for validation, payment, proceeding with full migration, etc. I had to bookmark my webpage results to return to it several times. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Migrating Contacts and Tickets from Zendesk to Freshdesk. ### 46. Seamless migration from Freshdesk to Hubspot **Rating:** 5.0/5.0 stars **Reviewed by:** Kylie E. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2023 **What do you like best about Help Desk Migration Services?** Fantastic service, their customer service was amazing and helpful throughout the process. We had to move 30,000 tickets the product was fast and included all the information on clients including the conversations. **What do you dislike about Help Desk Migration Services?** There was nothing to dislike, worked perfectly **What problems is Help Desk Migration Services solving and how is that benefiting you?** With Freshdesk there was no other way to import the conversations with the ticket from Freshdesk to Hubspot. We are so thankful we found this product ### 47. Extremely easy to use tool, backed by prompt & professional support. Highly recommend! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2023 **What do you like best about Help Desk Migration Services?** Very easy to use. One-click integration (with Zendesk). Handy built-in (free) demo. Well priced. Professional customer support. **What do you dislike about Help Desk Migration Services?** Lacked some features migrating to Zendesk Guide (e.g., being able to choose visibility, comments status etc.). Charged for folders/sections that already existed. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Migrating help articles from one knowledgebase (Helpjuice) to another (Zendesk Guide) via CSV method. ### 48. Great support team, very proactive and easy to use migration platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Help Desk Migration Services?** Great support team, The tool is fairly easy to use and the support team is very proactive in case you get stuck at any stage. **What do you dislike about Help Desk Migration Services?** I did not find anything in particular that I disliked. However, this is a minor feedback i.e. kindly showcase the prices inclusive of the VAT - it helps finance departments clear off expenses quickly. **What problems is Help Desk Migration Services solving and how is that benefiting you?** I used the migration service to internally migrate my existing data from one workspace to the other on Intercom. Other CRM tool migrations are also supported by Helpdesk ### 49. Fast, efficient and super professional service **Rating:** 5.0/5.0 stars **Reviewed by:** Omry K. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Help Desk Migration Services?** The teas is super responsive and helps preparing everything without any complications or requested. Result is excellent without any special effort everything is migrated. **What do you dislike about Help Desk Migration Services?** Nothing, everything went well and all my requests were fully fulfilled **What problems is Help Desk Migration Services solving and how is that benefiting you?** Saving me allot of time ### 50. Fantastic Tool and Superior Support **Rating:** 5.0/5.0 stars **Reviewed by:** Cesar M. | Salesforce CRM Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2022 **What do you like best about Help Desk Migration Services?** The thought of migrating Knowledge articles from one platform to another was frightening. With this tool and expedient support, I felt like the migration was going to succeed (and it did!) **What do you dislike about Help Desk Migration Services?** Our situation seemed unique where we were looking to migrate articles that met specific criteria. It was unfortunate that it was an extra cost to get this filter criteria added to the migration. **What problems is Help Desk Migration Services solving and how is that benefiting you?** This tool helped me solve the issue of migrating articles that contained a ton of data within each article. Items such as videos, URL link, and images would've ben a nightmare to transfer over. With this tool I was able to save countless hours in migration efforts and have my team focus on more important things. ## Help Desk Migration Services Discussions - [Is it possible to customize the data migration?](https://www.g2.com/discussions/25094-is-it-possible-to-customize-the-data-migration) - 2 comments, 2 upvotes - [How does your migration tool work?](https://www.g2.com/discussions/24869-how-does-your-migration-tool-work) - 2 comments, 2 upvotes - [Do you support migration from Desk.com to Zendesk?](https://www.g2.com/discussions/24591-do-you-support-migration-from-desk-com-to-zendesk) - 1 comment, 1 upvote - [View Help Desk Migration Services pricing details and edition comparison](https://www.g2.com/products/help-desk-migration-services/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+13%3A13%3A18+-0500&secure%5Bsession_id%5D=a2386d4a-9052-4f2d-9970-a51692158b67&secure%5Btoken%5D=d848b19dce1bf4956a3d915b9566fea8f9131546b76af670386c8b6115b95703&format=llm_user) ## Help Desk Migration Services Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Freshdesk and Freshservice](https://www.g2.com/products/freshdesk-and-freshservice/reviews) - [Freshdesk Customer Success](https://www.g2.com/products/freshdesk-customer-success/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Freshservice for MSPs](https://www.g2.com/products/freshservice-for-msps/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [HaloITSM](https://www.g2.com/products/haloitsm/reviews) - [HaloPSA](https://www.g2.com/products/halopsa/reviews) - [Helpdesk](https://www.g2.com/products/steadypoint-helpdesk/reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) ## Help Desk Migration Services Features **Management** - Reporting - Auditing **Functionality** - Data Migration - Data Variety - Alerts and Logging - Data Replication **Functionality** - Extraction - Transformation - Loading - Scalability **Management** - Backup and Recovery - Integration Variety - Access and Security - Real time Monitoring **Security** - Data Protection **Agentic AI - Cloud Migration** - Autonomous Task Execution - Multi-step Planning - Decision Making ## Top Help Desk Migration Services Alternatives - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - 4.5/5.0 (560 reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - 4.5/5.0 (3,780 reviews) - [Databricks](https://www.g2.com/products/databricks/reviews) - 4.6/5.0 (772 reviews)