Help Desk Migration is a cloud-based service designed to facilitate the seamless transfer of customer support data between various help desk platforms. This solution is particularly beneficial for organizations undergoing system changes, such as replatforming projects, acquisitions, or vendor transitions. By ensuring that historical support information remains accessible and functional in the new environment, Help Desk Migration helps teams maintain operational continuity during significant transitions.
The service is tailored for a diverse audience, including IT administrators, support operations teams, and customer support leaders. These users often face the challenge of migrating vast amounts of data while minimizing disruption to ongoing support activities. Help Desk Migration addresses this need by providing a guided interface for configuration, which reduces the reliance on custom scripts and in-house engineering resources. This user-friendly approach allows teams to focus on their core responsibilities while ensuring a smooth migration process.
Key features of Help Desk Migration include support for over 80 help desk systems, enabling platform-to-platform migrations that cover a wide range of popular solutions. The service effectively transfers ticket data, preserving core structures and metadata such as status, priority, and timestamps. Additionally, it maintains conversation history by migrating public replies, internal notes, and threaded discussions, ensuring that context and chronology are preserved throughout the transition. The ability to transfer attachments and related records further enhances the migration process, allowing teams to retain critical information.
Moreover, Help Desk Migration supports the transfer of user and agent profiles, custom fields, tags, and knowledge base content, which helps maintain consistency in reporting and workflows. The service includes tools for field mapping, enabling users to align source fields with destination fields, including custom mappings. Test migrations provide an opportunity to review outcomes and make adjustments before executing a full migration, while progress tracking and reporting features offer visibility into the migration status. Data validation and integrity checks are implemented to minimize the risk of missing records and ensure that relationships between migrated objects are preserved. Additionally, the delta migration feature allows for the transfer of new or updated records created after the initial migration, accommodating teams that continue to operate during the transition period.
Overall, Help Desk Migration stands out in its category by providing a comprehensive, user-friendly solution that addresses the complexities of data migration between help desk platforms. Its focus on preserving essential support history while minimizing operational disruption makes it an invaluable tool for organizations navigating significant changes in their customer support infrastructure.
Product Website
Seller
RelokiaDiscussions
Help Desk Migration Services CommunityLanguages Supported
German, English, French, Portuguese, Spanish
Overview by
Dima Lazarchuk
