--- title: Help Desk Migration Services Reviews meta_title: 'Help Desk Migration Services Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 184 reviews by the users' company size, role or industry to find out how Help Desk Migration Services works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 184 scale: '5' date_modified: '2026-07-21' parent_category: name: Cloud Data Integration url: https://www.g2.com/categories/cloud-data-integration --- # Help Desk Migration Services Reviews **Vendor:** Relokia **Category:** [ETL Tools](https://www.g2.com/categories/etl-tools) **Average Rating:** 4.9/5.0 **Total Reviews:** 184 ## About Help Desk Migration Services Help Desk Migration by Relokia is a cloud-based, one-click data migration solution that enables secure and fast transfer of customer support data between help desk, ITSM, and knowledge base platforms. The platform supports 100+ integrations, allowing teams to migrate data between systems using a no-code Migration Wizard — without manual exports, scripts, or downtime. Key Features - Data Integrity & Historical Accuracy Help Desk Migration preserves 100% of your historical support data, including tickets and incidents, conversations, users, organizations, agents, knowledge base articles, structures, statuses, priorities, and relationships between records. All data is migrated in a consistent and auditable way, ensuring nothing is lost or altered during the transfer. - Automated Migration Wizard The intuitive Migration Wizard enables fast and accurate data transfer to platforms such as: - Zendesk - Jira Service Management - Jira Customer Service Management - Freshdesk - Freshservice - ServiceNow - Salesforce Service Cloud - HubSpot Service Hub and 100+ other platforms The entire process is automated and requires no engineering resources. - Intuitive Data Mapping Help Desk Migration allows users to map fields between the source and target platforms with full control. You can align default and custom fields, statuses, priorities, users, and other entities to match your existing workflows and reporting structure. - Enterprise-Grade Security Help Desk Migration is built for enterprise use and follows GDPR-, HIPAA-, and SOC-aligned practices. The platform operates using secure API connections and works in close partnership with major help desk vendors to ensure compliance, reliability, and data protection. - Free Demo Migration Run a free Demo Migration to validate results before committing to a full migration. The automated tool transfers up to 20 tickets or incidents from the source to the target platform, allowing you to verify data accuracy, structure, and mappings with zero risk. - Fast Data Transfer Migration speed ranges from a few minutes to several hours, depending on record volume and API rate limits of the target platform. Even large-scale migrations are optimized to complete as quickly and safely as possible. - Zero Downtime with Delta Migration Help Desk Migration supports Delta Migration, enabling teams to migrate newly created or updated records after the initial full migration—without stopping live support operations. Delta Migration captures all changes that occurred during or after the main migration and syncs them to the target system. This ensures: - No ticket freezes - No missed updates - No disruption to agents or customers As a result, teams can switch platforms seamlessly while maintaining continuous support and full data consistency. ## Help Desk Migration Services Pros & Cons **What users like:** - Users appreciate the **extremely user-friendly interface** of Help Desk Migration Services, making migration smooth and hassle-free. (13 reviews) - Users value the **responsive customer support** which ensures a smooth migration process and effective problem resolution. (11 reviews) - Users value the **migration ease** of Help Desk Migration Services, enjoying a fast and straightforward transition process. (10 reviews) - Users appreciate the **easy setup** of Help Desk Migration Services, finding it straightforward and user-friendly for seamless transitions. (7 reviews) - Users appreciate the **time-saving capabilities** of Help Desk Migration Services, making transitions quick and effortless. (5 reviews) - Users commend the **easy integrations** of Help Desk Migration Services, simplifying transitions between help desk platforms effortlessly. (4 reviews) - Users find the **implementation process remarkably straightforward** , ensuring a smooth and efficient migration experience without complications. (4 reviews) - Cost-Effective (3 reviews) - Quick Setup (3 reviews) - Setup Ease (3 reviews) **What users dislike:** - Users note that **slow migration times** can be frustrating due to API limits and additional costs for upgrades. (3 reviews) - Users find the **extra costs** associated with migration, such as upgrades and fees, to be a significant drawback. (2 reviews) - Users face challenges with **data duplication** during migration, necessitating extra tools for cleanup and management. (1 reviews) - Users find the service **expensive for additional fields** needed, impacting the overall value of Help Desk Migration Services. (1 reviews) - Users feel the interface suffers from **information deficiency** , making it cluttered and harder to navigate. (1 reviews) - Integration Issues (1 reviews) - Users note a **lack of features** in Help Desk Migration Services, impacting visibility and control during migrations. (1 reviews) - Users face **limitations in data mapping** during Help Desk Migration, complicating Jira migrations and requiring extra categorization efforts. (1 reviews) - Poor Customer Support (1 reviews) - Poor Interface Design (1 reviews) ## Help Desk Migration Services Reviews ### 1. Simple, Flexible, Intuitive Migration tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ashok M. | Customer Success Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2022 **What do you like best about Help Desk Migration Services?** > You don't need to be a technical person to set up the migration > You get a proper report that explains what data is imported > The tool is flexible and you can control what data should be migrated > Data is not lost during the migration > In case of any errors, it proactively sends an alert to the end customer and to the migrations team > Helpdesk Migrations team is always on their toes. **What do you dislike about Help Desk Migration Services?** The tool is perfect and it is very difficult to find flaws or gaps. It would be good if they can work on migrating data at a faster speed and should invest more in the UI **Recommendations to others considering Help Desk Migration Services:** I think Helpdesk Migrations are pioneers in migration so, one should try their services. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Problem: It was an intricate process to move from Kayako Classic to the New Kayako but with the help of the Helpdesk Migrations tool we can move the customers to the new Kayako asap. The tool saved our time and most importantly most of the data is migrated without any issues. ### 2. Saved us a lot of time. Great support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2022 **What do you like best about Help Desk Migration Services?** We migrated from HelpScout to Intercom. The import process gives you a chance to review the results before committing to the purchase. **What do you dislike about Help Desk Migration Services?** Nothing in particular. It does what it says it will do. **What problems is Help Desk Migration Services solving and how is that benefiting you?** We have invested heavily in our previous knowledge base and did not look forward to manually migrating our data. ### 3. Excellent customer service, quick migration. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2022 **What do you like best about Help Desk Migration Services?** I ran into a few bottlenecks of my own, and customer service was quick to respond and help process the migration, which happened in less than 24 hours over the weekend. **What do you dislike about Help Desk Migration Services?** Everything worked well and quickly. nothing to dislike. **What problems is Help Desk Migration Services solving and how is that benefiting you?** I switched from Kayako to Freshdesk. ### 4. Migrated 7 years of support tickets easily **Rating:** 5.0/5.0 stars **Reviewed by:** Toby C. | Omnichannel Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2022 **What do you like best about Help Desk Migration Services?** During the migration upgrade from Kayako Classic to New Kayako our customer support rep took us to Relokia's service. Configuration and mapping choices were extremely quick and the migration of over 120,000 tickets was effortless. **What do you dislike about Help Desk Migration Services?** Our migration was relatively straightforward, there wasn't anything to dislike about the experience. The progress page during the migration did not offer a lot of status updates on the number of records processed as it was happening, but when complete our tickets were all in place on the new instance. **What problems is Help Desk Migration Services solving and how is that benefiting you?** We were migrating 7 years of customer support tickets from Kayako Classic to Kayako. We were concerned it would be a lot of manual, time-intensive work and would risk losing records, but it was very easy and complete. ### 5. Quick and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel B. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Help Desk Migration Services?** Very attentive support team. Intuitive interface to guide the migration. **What do you dislike about Help Desk Migration Services?** Estimation of expected migration time would be handy, but I understand that's subject to a lot of variables **What problems is Help Desk Migration Services solving and how is that benefiting you?** Migration of intercom data to ZenDesk ### 6. Excellent experience migrating from FreshBooks to Zoho Books **Rating:** 5.0/5.0 stars **Reviewed by:** Scott T. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2022 **What do you like best about Help Desk Migration Services?** The process is simple and can be fully customized based on your needs. We were able to demo the migration prior to making the purchase, and this allowed us to make some tweaks to the way the data appeared in Zoho Books. They take "try before you buy" to a whole new level. The support team was always quick to respond, and the service was nothing short of exceptional. **What do you dislike about Help Desk Migration Services?** I'm not sure I dislike anything. The final amount was more than the initial estimate, but the reason for this was due to the small customizations they had made for our migration. **What problems is Help Desk Migration Services solving and how is that benefiting you?** We are moving our data from one invoicing service to another. It was important for our bookkeeper that all data was available in the new system. We are able to carry on without the pain of manually inputting old data, which is a huge timesaver. ### 7. Great srevice! **Rating:** 5.0/5.0 stars **Reviewed by:** Ignas P. | Head of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2022 **What do you like best about Help Desk Migration Services?** Super responsive customer success team - immediately available through chat to help sort any questions. I've done a couple of migrations - both went smoothly and saved me a ton of times\! **What do you dislike about Help Desk Migration Services?** Some of the imports could improve in quality, but nothing a quick clean-up wouldn't fix. In any case, it saves hours of work, so spending 10, 15 minutes cleaning up is not a chore. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Instead of manually copying Knowledge Bases their service helped me to automatically migrate them from one system to another. I also have migrated all tickets with all of the details, which is impossible to do with simple import/export functions of the systems. ### 8. Great migration tool with fantastic support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2022 **What do you like best about Help Desk Migration Services?** Help Desk migration services allowed us to easily move our data between our old and new helpdesk applications. The field mapping and simple instructions made it easy to use. **What do you dislike about Help Desk Migration Services?** The amount of time we had to actual do the migration once we paid was not clearly indicated and had to ask for more time after our migration period expired (30 days) to not be charged again. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Moving all our ticketing data including client information and attachments from Zendesk to JSM and mapping the ticket fields as we felt was appropriate. ### 9. The best way to migrate between non-interoperable help desk systems. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Help Desk Migration Services?** We found ourselves in a situation where we were essentially held captive by the helpdesk software that we were using, due to the severely limited data that we could export within the stock functionality of the software. It seems to be a common tactic of some helpdesk software providers, as they know you're unlikely to leave if you can't extract the valueable data that you've spent years building up. Enter Relokia, their migration tools made our move possible,and their support team helped us through some of the complexities of our particular situation. Within a few days of finding them, we were up and running on Jira, with all of our historical data from the old system. **What do you dislike about Help Desk Migration Services?** I don't have anything that I disliked about the experience. **What problems is Help Desk Migration Services solving and how is that benefiting you?** We were locked into our previous helpdesk software unless we were willing to leave all of that data there when we moved to a new system. If we didn't find Relokia, we wouldn't have made the switch. ### 10. Simple process, quick and responsive service **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob C. | Senior Platform & Automation Consultant , Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Help Desk Migration Services?** The whole process couldn't be simpler, and the team was quick to respond to my questions and concerns, but best of all, they were able update our source helpdesk API and save us a ton of work. **What do you dislike about Help Desk Migration Services?** Not so much a dislike as a feature that would have been nice to have. The ability to filter specific content so we can migrate to separate destination instances...it may be available already, not sure. **What problems is Help Desk Migration Services solving and how is that benefiting you?** We took a manual process that would have taken hundreds of man-hours and completed it in half a day, freeing us up to spend energy elsewhere. ### 11. Amazing product, great support team, seamless and swift migration (Jira Service Mgmt -> Zendesk) **Rating:** 5.0/5.0 stars **Reviewed by:** Nataša . | Client Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2021 **What do you like best about Help Desk Migration Services?** UI Ease of use Support Features Response and resolution time Knowledgeable and helpful team The quality outcome Team accountability and big pic view of the things Team thinking ahead and understanding your questions and challenges **What do you dislike about Help Desk Migration Services?** Not applicable. Very powerful tool. Nothing I disliked, I am more than happy. **Recommendations to others considering Help Desk Migration Services:** If you need migration from JIRA to Zendesk, go with this product and team. I am more than impressed with the result's quality and their professionalism and knowledge. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Jira to Zendesk Migration of historical and existing data This tool saved me so much time and spared me headaches with other vendors who sell what they don't have (I've been struggling for 2 months, and these guys sorted it all out during 2 calls. This team knows what they are doing! ### 12. Great service and response time **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2021 **What do you like best about Help Desk Migration Services?** The system is automated and allows you to migrate without having to wait on them. We had one error during the final migration process, which was manually resolved by them within 5 minutes. **What do you dislike about Help Desk Migration Services?** Too bad that inlined images are not included by default and have a hefty fee to get migrated. **What problems is Help Desk Migration Services solving and how is that benefiting you?** We have migrated from Kayako to Freshdesk. We have been looking to migrate to Freshdesk for a while, however, they did not meet our requirements until now. And Kayako, well. It says enough that they are using Zendesk to offer support to their Kayako customers :-) The migration tool allowed us to migrate quickly and made the whole transition a good experience. It also allows us to retain most communication with our customers, which is a must have in our field. Our customers use past tickets to find the solutions suitable to their specific situation. ### 13. Very Good Migration tools and Very good support **Rating:** 5.0/5.0 stars **Reviewed by:** Agus W. | Head of Operation, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Help Desk Migration Services?** The migration process and the support, I have use HDM twice to migrate from our older support desk to the new one, this year is the 2nd time we use HDM, the result and support are good, last year support was slightly better than this year but still good :), knowledge of support team is very good! **What do you dislike about Help Desk Migration Services?** None, but perhaps improve the mapping fields, and try to adopt few possible options to accommodate the migration to most popular help desk to get better resultl on the migrated database. **Recommendations to others considering Help Desk Migration Services:** if you have the plan to migrate your help desk to another system and need help on the database migration, HDM is highly recommended, professional, timely support, easy to use, customization is possible as well. **What problems is Help Desk Migration Services solving and how is that benefiting you?** We are migrating one of our office from other helpdesk to the one that we are using ### 14. Migration from Freshdesk to Jira painless **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Help Desk Migration Services?** Easy to configure. You only need admin credentials in both platforms, set the mapping and run your migration. **What do you dislike about Help Desk Migration Services?** Sometimes the migration process fails and you need to contact support to fix it because you don't have logs where see what was the issue. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Ready-made tool for migrating from Freshdesk to Jira. It avoids have to develop one. ### 15. Using Help Desk Migration for importing tickets to Zendesk from a CSV file is awesome **Rating:** 4.5/5.0 stars **Reviewed by:** Mohammad Ali T. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2022 **What do you like best about Help Desk Migration Services?** Easy to use the service and ability to make a demo migration to check the tickets **What do you dislike about Help Desk Migration Services?** It needs more documentation to guide clients step by step for preparing their files **Recommendations to others considering Help Desk Migration Services:** I used Help Desk Migration to import our old tickets to Zendesk from a CSV file. It's awesome and Easy to use. The ability to check the tickets with demo migrate before starting the final migration is great. I am sure I would spend lots of time if I used other methods. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Quickly import our old tickets to Zendesk from a CSV file ### 16. Save time moving your knowledge base **Rating:** 4.0/5.0 stars **Reviewed by:** Edward A. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Help Desk Migration Services?** Automated tool for your to test the migration. So you see some articles moved before you proceed for payment. Support is fast when the migration hit a wall and support was proactive. **What do you dislike about Help Desk Migration Services?** As mentioned, auto migration hit a wall. So auto migration did not complete. But once launched a support ticket, was resolve my tech team after live chat. So overall experience was good. **What problems is Help Desk Migration Services solving and how is that benefiting you?** We were changing our help center between two help center solution, and we were search for a fast way to get the job done since the migration tool is not there for our choice of provider. ### 17. Well featured app with responsive support **Rating:** 5.0/5.0 stars **Reviewed by:** Steve J. | Product Development, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2022 **What do you like best about Help Desk Migration Services?** The app interface was straightforward to use and the support team were very responsive with a custom filter I needed to apply to certain tickets. **What do you dislike about Help Desk Migration Services?** There didn't appear to be any easy way to remove tickets that were created during the demo migration. **What problems is Help Desk Migration Services solving and how is that benefiting you?** My goal was to transfer historical tickets and contacts from one Zendesk account to a new one. ### 18. It has been the easiest in terms of migrating, among many tools I have tried. **Rating:** 5.0/5.0 stars **Reviewed by:** Saiprasad M. | Solution Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Help Desk Migration Services?** HDM has a great Support team who helps you whenever you need them. **What do you dislike about Help Desk Migration Services?** Users not able to see error logs, we have to depend on HDM developers **What problems is Help Desk Migration Services solving and how is that benefiting you?** Freshdesk migration ### 19. Excellent migration from Jira/Zendesk to Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Michael P. | VP Research and Development, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Help Desk Migration Services?** Simple but powerful customisation options **What do you dislike about Help Desk Migration Services?** Limited visibility into progress during the migration **What problems is Help Desk Migration Services solving and how is that benefiting you?** Consolidation of business systems ### 20. Helpscout to Salesforce Service Cloud Migration **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel H. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2021 **What do you like best about Help Desk Migration Services?** Super easy, Yulia was fantastic. All the support team and devs were fast to respond and answer all questions quickly. They worked quickly to fix any issue that came up, usually fixed before I knew it failed. **What do you dislike about Help Desk Migration Services?** Nothing to dislike Communication is excellent. It was just so easy. **Recommendations to others considering Help Desk Migration Services:** Great customer support **What problems is Help Desk Migration Services solving and how is that benefiting you?** Moving away from Helpscout that doesn't provide a way to download data to move to another platform. ### 21. Amazing experience **Rating:** 5.0/5.0 stars **Reviewed by:** Vince L. | IT Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Help Desk Migration Services?** The service is straightforward to use, and you can test it before signing up. **What do you dislike about Help Desk Migration Services?** The only issue we faced was not being able to import directly into the new system with additional cost; however the exported data was all we needed. **What problems is Help Desk Migration Services solving and how is that benefiting you?** We have migrated our ticket system from HappyFox to SysAid and wanted to archive all our old tickets. ### 22. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel W. | managing director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2021 **What do you like best about Help Desk Migration Services?** We had a challenging migration but they got the job done **What do you dislike about Help Desk Migration Services?** nothing - they were a great company to work with. **Recommendations to others considering Help Desk Migration Services:** Recommended **What problems is Help Desk Migration Services solving and how is that benefiting you?** migrating our data from the legacy help desk to the new one. ### 23. Smooth Migration from Zoho Desk to Freshdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2021 **What do you like best about Help Desk Migration Services?** What impressed me the most was the support, during my trial and migration the support team were proactively and reactively there to help with migration issues. The whole process was very straightforward and I'm overall pleased with the experience. It was much quicker than writing a migration application myself. **What do you dislike about Help Desk Migration Services?** The migration took a little longer than I'd have liked, however, when dealing with 3rd party APIs and a mess of helpdesk data this was expected. **What problems is Help Desk Migration Services solving and how is that benefiting you?** For various reasons, my company were not happy with Zoho Desk after a couple of years of usage. Help Desk Migration Services saved me time and the headache of writing a custom application to migrate the data. We are now happily using Freshdesk with all our data safely migrated. ### 24. Imported over 145K tickets quickly and without developers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2021 **What do you like best about Help Desk Migration Services?** We were moving out of an outdated helpdesk solution over to HelpScout. This server allowed me to click a few buttons on the website and get all 145K tickets imported into the new system overnight. In the morning they were all waiting for me, tagged appropriately and ready to be searched. **What do you dislike about Help Desk Migration Services?** As an off-shore company, my bank initially flagged the purchase. A quick call got that cleared up and I was ready to go. The Help Desk Migration Services folks helped me every step of the way. **What problems is Help Desk Migration Services solving and how is that benefiting you?** We needed to move 145K archived tickets from Gmail to HelpScout. We didn't have a development team for that work, so an easy online service was what we needed. ### 25. Reliable service, struggled to do it automatically but support excellent **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2021 **What do you like best about Help Desk Migration Services?** A fully comprehensive service that migrates all your data across as advertised. Good status updates and ability to share info with other team members. **What do you dislike about Help Desk Migration Services?** The automated migration failed or provided confusing messaging a few times. However support were available immediately and fixed the issue quickly. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Migration from legacy helpdesk software to a new platform. ### 26. Great Service and Support to migrate from Gmail to Freshdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Tanja B. | Freelancer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Help Desk Migration Services?** The Help Desk Migration team was super responsive at any time and very knowledgeable. We got a lot of extra information regarding the setup of Gmail and Freshdesk to be prepared for the migration. It works well even with little Data Migration knowledge. **What do you dislike about Help Desk Migration Services?** There is not much information on the website regarding the pricing before you enter your email address. **What problems is Help Desk Migration Services solving and how is that benefiting you?** With the help of the service, a smooth migration from Gmail to Freshdesk was possible. Over the years, a massive amount of data was collected and is now available in the new helpdesk environment. ### 27. If you don't want the hassle, use the service **Rating:** 3.5/5.0 stars **Reviewed by:** Samori A. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Help Desk Migration Services?** That you can identify all the different sets of data and information you need to move. If you happen to know what you have to move and from where, then you understand the level of hassle that this service saves you. **What do you dislike about Help Desk Migration Services?** Didn't have the helpdesk I wanted, had to choose a proxy one, lack of QA on results, and it was a bit pricey. **What problems is Help Desk Migration Services solving and how is that benefiting you?** The problem of migrating from a more expensive help desk to a cheaper helpdesk service with the same benefits, and not doing it manually. ### 28. Great product, great team, great support, great service **Rating:** 5.0/5.0 stars **Reviewed by:** Etienne S. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2021 **What do you like best about Help Desk Migration Services?** I started building my own scripts to retrieve Zendesk tickets when I realized there was a company providing such a service. Results : This team is simply one of the best teams I've ever had to deal with : 1- Avoid to waste time on the Zendesk API for a one shot recovery 2- Get a great customized support from a smart team 3- Really affordable prices even for customizations Everything was managed smoothly by the team and every team member was a charm to speak/chat with ! **What do you dislike about Help Desk Migration Services?** Sorry, this section is not applicable to this company. The only thing that could prevent someone to click on the "next" button is that everything seems so easy that it may seem suspicious at a first glance. Important point : when migrating from Zendesk, it requires an admin privilege so you probably will have to ask for an NDA. They provide models if you don't have one but, again, everything is really smooth. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Using Help Desk Migration Services simply avoided us to wasting time on migration issues. We could retrieve more than 20 000 tickets in a snap, including workflow status, contacts and tickets history. ### 29. The smoothest migration you can get **Rating:** 5.0/5.0 stars **Reviewed by:** Bernd K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2021 **What do you like best about Help Desk Migration Services?** The initial setup was super easy and the result was awesome. It was fast as well. Couldn't be any easier. **What do you dislike about Help Desk Migration Services?** A minor issue is that the ticket numbers from my previous ticket system provider couldn't be migrated over. We can live with it but if a client refers to an older ticket by number, it will cause an issue. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Previously, when we moved to another ticket provider, we lost our old tickets which was a major issue. Now we don't have this problem anymore as we can take all tickets with us. ### 30. Excellent service & results **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2021 **What do you like best about Help Desk Migration Services?** We had quite some intricacies - multiple inboxes, migrating recent tickets with priority, etc. Everything could be accommodated through customization for a reasonable price. **What do you dislike about Help Desk Migration Services?** I sometimes felt that the default approach for a migration does not take into account the fact that our client-facing teams needed to be able to continue their day-to-day operations as best as possible while the migration is running. The advice to disable all triggers for example could have had bad consequences (some triggers need to be enabled in Zendesk for end-users to receive replies). Luckily all was caught in time and good workarounds were offered. **What problems is Help Desk Migration Services solving and how is that benefiting you?** We wanted access to our legacy ticket data. We now have quite rich data reports in Zendesk whilst only having used it for a few weeks. ### 31. Migration services **Rating:** 5.0/5.0 stars **Reviewed by:** Matt P. | Director **Reviewed Date:** November 30, 2021 **What do you like best about Help Desk Migration Services?** Clear portal, great support and quick turnaround **What do you dislike about Help Desk Migration Services?** Nothing to report that is missing from the service **What problems is Help Desk Migration Services solving and how is that benefiting you?** Allowed us to keep all records on new platform ### 32. Easy process, exactly what we needed! **Rating:** 5.0/5.0 stars **Reviewed by:** Alex K. | Director of Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2021 **What do you like best about Help Desk Migration Services?** The process was very user-friendly and issues were taken care of quickly. I was a little nervous with the process but the sample was easy to use and the actual migration coudn't have been easier! **What do you dislike about Help Desk Migration Services?** Everything was great, I was very happy with the entire process. **Recommendations to others considering Help Desk Migration Services:** Don't waste your time looking elsewhere. Help Desk was friendly and helpful, we had one minor error that was quickly resolved. I highly recommend this service! **What problems is Help Desk Migration Services solving and how is that benefiting you?** We recently changed providers and needed all history data in one place. Help desk solved this problem! ### 33. Fantastic Migration service! **Rating:** 5.0/5.0 stars **Reviewed by:** Mark H. | Group Manager, Product & Brand **Reviewed Date:** September 15, 2021 **What do you like best about Help Desk Migration Services?** The amount of time it saved me, in the event I would have had to transition the data manually! **What do you dislike about Help Desk Migration Services?** Not being able to know the exact time estimates or progress during the "read" stage. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Again, it saved me a significant amount of time! Continuing to be able to assist clients because of the smooth transition was critical! ### 34. Great - Easy migration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2021 **What do you like best about Help Desk Migration Services?** Very easy to use with very quick assistance via online chat and phone. **What do you dislike about Help Desk Migration Services?** Without asking for assistance it used the early tickets for the Demo run, but a quick chat session and I was able to choose the records for testing. **What problems is Help Desk Migration Services solving and how is that benefiting you?** We were using Kayako Classic, but they put the price up as they want customers to move to their new offering which didn't suit us, so we wanted to move to Freshdesk. All records transfered acrross fine! ### 35. Help Desk Migration **Rating:** 5.0/5.0 stars **Reviewed by:** Brighton m. | It Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2021 **What do you like best about Help Desk Migration Services?** Quick and easy responses from the support team. **What do you dislike about Help Desk Migration Services?** Nothing comes to mind as the process was straightforward. **Recommendations to others considering Help Desk Migration Services:** If you want to migrate ticketing systems with ease of use and within a quick time frame, then start using this migration tool! The team was helpful and supportive and got us going in no time. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Help desk migration will streamline our ticketing system migration. ### 36. Great product. Great support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Help Desk Migration Services?** Great support while planning the migration and especially on the actual day. For the product, it is easy to use and well documented. Their team already answered the majority of our questions in KB articles. The demo helped ease any concerns and gave us the confidence to go ahead. As for the price, I think it speaks for itself. It was an excellent value for the product itself and the support we received. **What do you dislike about Help Desk Migration Services?** We don't have any complaints to mention here. The only problems that we ran into were on our side and no fault of Help Desk Migration. **What problems is Help Desk Migration Services solving and how is that benefiting you?** We needed to quickly and efficiently migrate our ticketing system, including current and historical records. We had to have little to no down time during the migration. Help Desk Migration provided all of this, all with excellent support. ### 37. Helped us out in a bind! **Rating:** 5.0/5.0 stars **Reviewed by:** Estee H. | Head of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2021 **What do you like best about Help Desk Migration Services?** The service! We were frantically looking for a tool that could help us migrate engagement data from Zoho Desk and the team at Help Desk Migration took us through the process quickly and efficiently. **What do you dislike about Help Desk Migration Services?** Nothing - their tool does what it says and they have a great support team if you run into issues. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Migrating engagement data from Zoho Desk to HubSpot. ### 38. Excellent service, superb support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2021 **What do you like best about Help Desk Migration Services?** The interface was very intuitive, and the overall migration was smooth and seamless. The support provided by the product team was highly professional and very proactive. The Jira -> Zendesk field mapping did a great job of making sure nothing got missed. **What do you dislike about Help Desk Migration Services?** Honestly, not anything worth mentioning. **What problems is Help Desk Migration Services solving and how is that benefiting you?** We switched from Jira Service Desk to Zendesk for our helpdesk. We were able to do so quickly and easily, while keeping all of the context of existing support tickets for customers. ### 39. Great migration tool and really engaged support **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob G. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2020 **What do you like best about Help Desk Migration Services?** Help Desk Migration Services is an really easy tool to get started with and use. They have a free trial to test and verify it before you select to proceed with all tickets and KB! Easy onboarding and configuration of the migrations you want to do. And if you are missing some filter the support gladly helped. And the support was fantastic. Fast reply and really helpful to make the migration painless. We migrated from Zendesk to Groove and a task we initially thought would be hard, took just a few minutes to resolve. I really recommend using Help Desk Migration Services. We will guaranteed return back if we ever change system again. **What do you dislike about Help Desk Migration Services?** Really nothing to complain on or dislike. The UI is easy and straight forward. And the support is great that resolved all my questions and concerns immediately. Migration made as easy and simple as it always should be. **Recommendations to others considering Help Desk Migration Services:** Free trial available, so try it! **What problems is Help Desk Migration Services solving and how is that benefiting you?** We solved the issue of migrating our old tickets and all history from Zendesk to Groove. My initial concern was loosing ticket history and KB since migration of these kind of data in my experience was trouble some. Help Desk Migration Services helped us * not to loose any saved knowledge in the migration between the system * saved us tons of time and effort * removed the obstacle to change help desk system which often becomes a bigger project We can now safely leave the old system and focus on the new with our concerning that we need to access old system in order to find old information. ### 40. Excellent migration result and very good support **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandre N. | VP Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2021 **What do you like best about Help Desk Migration Services?** Very good communication, care to get the right understanding of the need, prompt answers to all requests, very good customization. All these led to an excellent result of the migration. **What do you dislike about Help Desk Migration Services?** I have nothing to mention here. All went well! **Recommendations to others considering Help Desk Migration Services:** Highly recommend! **What problems is Help Desk Migration Services solving and how is that benefiting you?** The need I had ws to migrate from Fresdesk to Jira Service Management ticketing system. All cotent was perfectly migrated. ### 41. Great service who takes the headache of data migration between ticketing systems away. **Rating:** 5.0/5.0 stars **Reviewed by:** Ian M. | Head of Digital, Technology and Data, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2021 **What do you like best about Help Desk Migration Services?** Very responsive service to all my queries. Really did take the complexity of data migration away, allowing us to work on other aspects of the project. **What do you dislike about Help Desk Migration Services?** Time taken to do the migration, which is more a flaw of the ticketing systems with limited API throughput than of the service itself. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Changing over from one ticketing service to another. Using the service prevented quality of data issues, contractor time and build time. ### 42. Help Desk Migration Services **Rating:** 5.0/5.0 stars **Reviewed by:** Matt C. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2021 **What do you like best about Help Desk Migration Services?** Help Desk Migration Services was excellent in being able to move our small help center. Our budget was not large for this project and they worked with us to be able to trim down what was needed to meet our requirements and still retain as much data as possible within our budget. We had several issues along the way, none of which were their fault. All from the new system and our old host and help desk migration was quickly able to adjust and move fast once the problems were resolved on our end. They reply quickly and efficiently to all questions before and after the migration. Overall it went very smooth and we have our data in the new system now. Highly recommended. **What do you dislike about Help Desk Migration Services?** There were no issues or dislikes with their support or service in anyway. **What problems is Help Desk Migration Services solving and how is that benefiting you?** They helped us move all of our data from an old ticket system to a new cloud based system. ### 43. Great results and easy to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Vlad T. | Technical Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2021 **What do you like best about Help Desk Migration Services?** The application is so easy and intuitive, and the support team is very prompt with resolutions! They were able to answer all of my technical questions. **What do you dislike about Help Desk Migration Services?** You would need to be very knit-picky to find something to dislike...I can't think of anything. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Migrating from an ancient platform such as Kayako Classic presents some real challenges - having the experts figure out the API mappings saved us a lot of time and stress. ### 44. Great Customer Service and excellent product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2021 **What do you like best about Help Desk Migration Services?** I enjoyed how easy it was to select the two services used to transfer the data over very quickly with very little information needed. **What do you dislike about Help Desk Migration Services?** There was nothing to dislike about the product. **What problems is Help Desk Migration Services solving and how is that benefiting you?** I have not run into any problems using the system to move my ticketing system to a new platform. One of the benefits is the seamless application of the moving of the items. ### 45. Excellent customer service and tech flelxibility ensured our complex migration was successful. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2021 **What do you like best about Help Desk Migration Services?** Excellent customer service experience, rapid response times to my questions, and very flexible product. **What do you dislike about Help Desk Migration Services?** Nothing - the services were exactly what I needed. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Migration of 7 years worth of important customer support and features enhancement tickets to a new system. ### 46. What can I say? It works! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2021 **What do you like best about Help Desk Migration Services?** Everything went very smoothly. The price was low, and they were able to add some additional customizations we needed without issue. The docs are very helpful in laying out what needs to be completed beforehand, and the unlimited test migrations were paramount to only having to migrate everything once. Support was extremely helpful, respondent, and very patient. **What do you dislike about Help Desk Migration Services?** I don't think anything. Their auto-response email bot was a bit annoying. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Needed to migrate 15k+ issues from Zendesk to Jira. They made it cheap and easy to do so. ### 47. Awesome support, great service! **Rating:** 5.0/5.0 stars **Reviewed by:** Philipp S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2020 **What do you like best about Help Desk Migration Services?** Our initial migration from helpdesk.com to Helpscout had some issues. The HDM team replied within hours after my email (on a Sunday), and the issues were solved by Monday afternoon. That's real 5-star support! The service itself was easy to use and could migrate our agents and customer data within minutes to the new system. It saved us days of work for a very reasonable price. **What do you dislike about Help Desk Migration Services?** The final cost of the migration is not clearly visible until the last step. But again: The price is super cheap, compared to (a) losing all data or (b) doing it manually. **What problems is Help Desk Migration Services solving and how is that benefiting you?** We switched our ticket system from helpdesk.com to Helpscout. We used Help Desk Migration to transfer agents, customers, and tickets. ### 48. Best Software Migration Company Ever! Highly Recommended! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Help Desk Migration Services?** The customer support is very helpful, patient, and enthusiastic in providing help to every single question pertaining to migration and always ensure all the requirements are met. **What do you dislike about Help Desk Migration Services?** Perhaps the downside would be your email correspondences are with different people so sometimes requirements spoken to the previous person might fall through the cracks and have to repeat to ensure the other person understood what needs to be done. **What problems is Help Desk Migration Services solving and how is that benefiting you?** I was trying to migrate from Freshdesk to Zendesk and have issues with mapping certain values set in Freshdesk to Zendesk. Through Help Desk Migration Services, they helped with ensuring that all my Zendesk tickets will have a similar look and feel ### 49. Relatively Painless Migration from Zendesk to Jira Service Desk **Rating:** 4.0/5.0 stars **Reviewed by:** Samuel B. | Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2021 **What do you like best about Help Desk Migration Services?** Relatively easy to map source to target fields. Support was readily available and quite helpful. The cost was low. **What do you dislike about Help Desk Migration Services?** The test migrations did a good job of indicating what fields would be mapped, but not the speed of the migration. Due to some configuration issues on the target system, 50k tickets took over 4 days to fully migrate! **What problems is Help Desk Migration Services solving and how is that benefiting you?** Transfering support ticket content from one system to the other. Help Desk Migration's tool made this easy and possible without expensive consulting services. ### 50. Great service and support from Help Desk Migration Services **Rating:** 5.0/5.0 stars **Reviewed by:** Karine G. | Sr. Manager, Business Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2021 **What do you like best about Help Desk Migration Services?** The support staff at Help Desk Migration Services was always available when we needed them. The migration process was well explained during the demo and we had no surprise when we did the actual migration. They were very helpful during the main migration and the two delta migrations we did afterwards. They were able to customize our migration to fit our needs. **What do you dislike about Help Desk Migration Services?** We had no downside in using their service. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Help Desk Migration Services migrated our data from Salesforce to Freshdesk. ## Help Desk Migration Services Discussions - [Is it possible to customize the data migration?](https://www.g2.com/discussions/25094-is-it-possible-to-customize-the-data-migration) - 2 comments, 2 upvotes - [How does your migration tool work?](https://www.g2.com/discussions/24869-how-does-your-migration-tool-work) - 2 comments, 2 upvotes - [Do you support migration from Desk.com to Zendesk?](https://www.g2.com/discussions/24591-do-you-support-migration-from-desk-com-to-zendesk) - 1 comment, 1 upvote - [View Help Desk Migration Services pricing details and edition comparison](https://www.g2.com/products/help-desk-migration-services/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+16%3A06%3A52+-0500&secure%5Bsession_id%5D=8164e7a2-8772-4ad5-b9f3-d62cbc511d08&secure%5Btoken%5D=7a0db9f784e89bfba0a7446b8da9274f39a45dd1ee8087c0e8d5bc062a045c73&format=llm_user) ## Help Desk Migration Services Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Freshdesk and Freshservice](https://www.g2.com/products/freshdesk-and-freshservice/reviews) - [Freshdesk Customer Success](https://www.g2.com/products/freshdesk-customer-success/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Freshservice for MSPs](https://www.g2.com/products/freshservice-for-msps/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [HaloITSM](https://www.g2.com/products/haloitsm/reviews) - [HaloPSA](https://www.g2.com/products/halopsa/reviews) - [Helpdesk](https://www.g2.com/products/steadypoint-helpdesk/reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) ## Help Desk Migration Services Features **Management** - Reporting - Auditing **Functionality** - Data Migration - Data Variety - Alerts and Logging - Data Replication **Functionality** - Extraction - Transformation - Loading - Scalability **Management** - Backup and Recovery - Integration Variety - Access and Security - Real time Monitoring **Security** - Data Protection **Agentic AI - Cloud Migration** - Autonomous Task Execution - Multi-step Planning - Decision Making ## Top Help Desk Migration Services Alternatives - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - 4.5/5.0 (560 reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - 4.5/5.0 (3,786 reviews) - [Skyvia](https://www.g2.com/products/skyvia/reviews) - 4.8/5.0 (332 reviews)