--- title: Help Desk Migration Services Reviews meta_title: 'Help Desk Migration Services Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 184 reviews by the users' company size, role or industry to find out how Help Desk Migration Services works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 184 scale: '5' date_modified: '2026-08-07' parent_category: name: Cloud Data Integration url: https://www.g2.com/categories/cloud-data-integration --- # Help Desk Migration Services Reviews **Vendor:** Relokia **Category:** [ETL Tools](https://www.g2.com/categories/etl-tools) **Average Rating:** 4.9/5.0 **Total Reviews:** 184 ## About Help Desk Migration Services Help Desk Migration by Relokia is a cloud-based, one-click data migration solution that enables secure and fast transfer of customer support data between help desk, ITSM, and knowledge base platforms. The platform supports 100+ integrations, allowing teams to migrate data between systems using a no-code Migration Wizard — without manual exports, scripts, or downtime. Key Features - Data Integrity & Historical Accuracy Help Desk Migration preserves 100% of your historical support data, including tickets and incidents, conversations, users, organizations, agents, knowledge base articles, structures, statuses, priorities, and relationships between records. All data is migrated in a consistent and auditable way, ensuring nothing is lost or altered during the transfer. - Automated Migration Wizard The intuitive Migration Wizard enables fast and accurate data transfer to platforms such as: - Zendesk - Jira Service Management - Jira Customer Service Management - Freshdesk - Freshservice - ServiceNow - Salesforce Service Cloud - HubSpot Service Hub and 100+ other platforms The entire process is automated and requires no engineering resources. - Intuitive Data Mapping Help Desk Migration allows users to map fields between the source and target platforms with full control. You can align default and custom fields, statuses, priorities, users, and other entities to match your existing workflows and reporting structure. - Enterprise-Grade Security Help Desk Migration is built for enterprise use and follows GDPR-, HIPAA-, and SOC-aligned practices. The platform operates using secure API connections and works in close partnership with major help desk vendors to ensure compliance, reliability, and data protection. - Free Demo Migration Run a free Demo Migration to validate results before committing to a full migration. The automated tool transfers up to 20 tickets or incidents from the source to the target platform, allowing you to verify data accuracy, structure, and mappings with zero risk. - Fast Data Transfer Migration speed ranges from a few minutes to several hours, depending on record volume and API rate limits of the target platform. Even large-scale migrations are optimized to complete as quickly and safely as possible. - Zero Downtime with Delta Migration Help Desk Migration supports Delta Migration, enabling teams to migrate newly created or updated records after the initial full migration—without stopping live support operations. Delta Migration captures all changes that occurred during or after the main migration and syncs them to the target system. This ensures: - No ticket freezes - No missed updates - No disruption to agents or customers As a result, teams can switch platforms seamlessly while maintaining continuous support and full data consistency. ## Help Desk Migration Services Pros & Cons **What users like:** - Users appreciate the **extremely user-friendly interface** of Help Desk Migration Services, making migration smooth and hassle-free. (13 reviews) - Users value the **responsive customer support** which ensures a smooth migration process and effective problem resolution. (11 reviews) - Users value the **migration ease** of Help Desk Migration Services, enjoying a fast and straightforward transition process. (10 reviews) - Users appreciate the **easy setup** of Help Desk Migration Services, finding it straightforward and user-friendly for seamless transitions. (7 reviews) - Users appreciate the **time-saving capabilities** of Help Desk Migration Services, making transitions quick and effortless. (5 reviews) - Users commend the **easy integrations** of Help Desk Migration Services, simplifying transitions between help desk platforms effortlessly. (4 reviews) - Users find the **implementation process remarkably straightforward** , ensuring a smooth and efficient migration experience without complications. (4 reviews) - Cost-Effective (3 reviews) - Quick Setup (3 reviews) - Setup Ease (3 reviews) **What users dislike:** - Users note that **slow migration times** can be frustrating due to API limits and additional costs for upgrades. (3 reviews) - Users find the **extra costs** associated with migration, such as upgrades and fees, to be a significant drawback. (2 reviews) - Users face challenges with **data duplication** during migration, necessitating extra tools for cleanup and management. (1 reviews) - Users find the service **expensive for additional fields** needed, impacting the overall value of Help Desk Migration Services. (1 reviews) - Users feel the interface suffers from **information deficiency** , making it cluttered and harder to navigate. (1 reviews) - Integration Issues (1 reviews) - Users note a **lack of features** in Help Desk Migration Services, impacting visibility and control during migrations. (1 reviews) - Users face **limitations in data mapping** during Help Desk Migration, complicating Jira migrations and requiring extra categorization efforts. (1 reviews) - Poor Customer Support (1 reviews) - Poor Interface Design (1 reviews) ## Help Desk Migration Services Reviews ### 1. Effortless Zendesk Migration—Fast and Straightforward **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Help Desk Migration Services?** I needed to migrate a single Zendesk help center brand to another, and this tool turned out to be precisely what I needed. The migration process was simple and finished very quickly. **What do you dislike about Help Desk Migration Services?** The demo process went smoothly overall, but I overlooked reversing a few demos before the migration. As a result, I ended up with several artifacts that required an additional tool to identify and remove. **What problems is Help Desk Migration Services solving and how is that benefiting you?** At first, when we were migrating our platform to a new system, we decided to create separate help centers to keep documentation for similar products separate and avoid confusion. However, as the migration progressed, we realized that having separate help centers was no longer necessary and actually made things more confusing. As a result, we decided to merge the two help centers back into one. **Official Response from Dima Lazarchuk:** > Thank you for your review! We’re glad to hear the migration process was quick and straightforward, and that the tool helped you merge your help centers successfully. We also appreciate you sharing your feedback on the demo experience - it’s helpful and allows us to keep improving the process for future migrations. ### 2. Effortless Data Migration with Stellar Support **Rating:** 4.0/5.0 stars **Reviewed by:** Adam W. | Customer Success Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Help Desk Migration Services?** I like the proactive support that Help Desk Migration Services provides. I also appreciate the easy step-by-step process for handling imports, which doesn't require too much technical know-how. Additionally, the initial setup was very easy, making the whole experience smooth. **What do you dislike about Help Desk Migration Services?** I think the user interface could be cleaner and include less information. **What problems is Help Desk Migration Services solving and how is that benefiting you?** I use Help Desk Migration Services for data import into Intercom, and it allows me to do so without much technical know-how. ### 3. Job well done. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Help Desk Migration Services?** Ease of use - very nice application Great mapping capabilities So easy to do the migration from Zendesk to JSM. Thank you! **What do you dislike about Help Desk Migration Services?** Communications to the customer support team while we were going through our discovery phase were frustrating as we are opposite timezones and we did not progress as we wanted. The change of interlocutors was very confusing. But all succeeded at the end. Very professional. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Migrating support tickets between systems ### 4. Save time moving your knowledge base **Rating:** 4.0/5.0 stars **Reviewed by:** Edward A. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Help Desk Migration Services?** Automated tool for your to test the migration. So you see some articles moved before you proceed for payment. Support is fast when the migration hit a wall and support was proactive. **What do you dislike about Help Desk Migration Services?** As mentioned, auto migration hit a wall. So auto migration did not complete. But once launched a support ticket, was resolve my tech team after live chat. So overall experience was good. **What problems is Help Desk Migration Services solving and how is that benefiting you?** We were changing our help center between two help center solution, and we were search for a fast way to get the job done since the migration tool is not there for our choice of provider. ### 5. Reliable service, struggled to do it automatically but support excellent **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2021 **What do you like best about Help Desk Migration Services?** A fully comprehensive service that migrates all your data across as advertised. Good status updates and ability to share info with other team members. **What do you dislike about Help Desk Migration Services?** The automated migration failed or provided confusing messaging a few times. However support were available immediately and fixed the issue quickly. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Migration from legacy helpdesk software to a new platform. ### 6. If you don't want the hassle, use the service **Rating:** 3.5/5.0 stars **Reviewed by:** Samori A. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Help Desk Migration Services?** That you can identify all the different sets of data and information you need to move. If you happen to know what you have to move and from where, then you understand the level of hassle that this service saves you. **What do you dislike about Help Desk Migration Services?** Didn't have the helpdesk I wanted, had to choose a proxy one, lack of QA on results, and it was a bit pricey. **What problems is Help Desk Migration Services solving and how is that benefiting you?** The problem of migrating from a more expensive help desk to a cheaper helpdesk service with the same benefits, and not doing it manually. ### 7. Relatively Painless Migration from Zendesk to Jira Service Desk **Rating:** 4.0/5.0 stars **Reviewed by:** Samuel B. | Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2021 **What do you like best about Help Desk Migration Services?** Relatively easy to map source to target fields. Support was readily available and quite helpful. The cost was low. **What do you dislike about Help Desk Migration Services?** The test migrations did a good job of indicating what fields would be mapped, but not the speed of the migration. Due to some configuration issues on the target system, 50k tickets took over 4 days to fully migrate! **What problems is Help Desk Migration Services solving and how is that benefiting you?** Transfering support ticket content from one system to the other. Help Desk Migration's tool made this easy and possible without expensive consulting services. ### 8. Good service **Rating:** 4.0/5.0 stars **Reviewed by:** Luca R. | Customer Service Manager **Reviewed Date:** June 15, 2021 **What do you like best about Help Desk Migration Services?** Their agents were helpful and the migration was fast and smooth. **What do you dislike about Help Desk Migration Services?** Clearer costs for migration provided upfront. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Migrating 2+ years of customer support data to a better helpdesk solution. ### 9. Solid migration service for a reasonable price **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2020 **What do you like best about Help Desk Migration Services?** Good, active and fast customer support. They provided the data fast. **What do you dislike about Help Desk Migration Services?** During the migration about half of the reporters were wrongly assigned. Also the migration stopped due to the fact, that some reporters have been offboarded. This is a very common issue in a large database and shouldn't happen. **What problems is Help Desk Migration Services solving and how is that benefiting you?** I don't need to worry too much about the migration happening successfully or not. This is what the Migration Service takes care of. It saved me a lot of nerves. ### 10. Great Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2019 **What do you like best about Help Desk Migration Services?** The migration was made simple because I had help from their customer support team at every step. **What do you dislike about Help Desk Migration Services?** I was forced to migrate some fields that I did not want to, which was not a huge problem, but I would have liked to know that before starting the migration process. **What problems is Help Desk Migration Services solving and how is that benefiting you?** My company is saving money by switching to a cheaper help desk service. I didn't know the migration process would be this easy. ### 11. Time Saving And Efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2018 **Describe the project or task Help Desk Migration Services helped with:** We wanted to migrate records to a new service desk tool, we wanted to retain lot of custom records in the migration. Help Desk Migration tool fairly did the job for us with minimum effort. **What do you like best about Help Desk Migration Services?** Ease in completing records migration and the way tool is designed. **What do you dislike about Help Desk Migration Services?** Help Desk Migration team can improve on understanding customer requirement completely even before the customer does a demo or at-least after demo migration. We expect help desk migration to suggest possible ways to migrate records with 100% accuracy or at least close to 100% accuracy. It would help if they give us heads up of details of what records doesn't get migrated to the new service desk tool from the original tool. **Recommendations to others considering Help Desk Migration Services:** Please make sure that we have all the fields that needs to be migrated handy and inform in advance that these needs to be migrated. Also, i see Internal Comments of the originating service desk comments and its attachments doesn't get migrated to designated / new service desk tool. This is a very big vacuum to fill, as we might not have complete details of our internal communication and documentation. Apart from above observations, we did not have any challenges in working with help desk migration team. In-fact, they are responsive and dependable, once committed they will deliver. They helped our to migrate our records in there non-working hours and by stretching their day to deliver (as they found a bug in the their tool). ### 12. Good product and perfect support! **Rating:** 4.0/5.0 stars **Reviewed by:** Elmar P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2018 **Describe the project or task Help Desk Migration Services helped with:** We migrated our servicedesk from Jira Servicedesk to Freshdesk. **What do you like best about Help Desk Migration Services?** Usage and support was awesome. The vendor got in touch immediately after the trial. **What do you dislike about Help Desk Migration Services?** My browser gave an error, however the migration went smoothly. This might be due to browser/security/version related things however. ## Help Desk Migration Services Discussions - [Is it possible to customize the data migration?](https://www.g2.com/discussions/25094-is-it-possible-to-customize-the-data-migration) - 2 comments, 2 upvotes - [How does your migration tool work?](https://www.g2.com/discussions/24869-how-does-your-migration-tool-work) - 2 comments, 2 upvotes - [Do you support migration from Desk.com to Zendesk?](https://www.g2.com/discussions/24591-do-you-support-migration-from-desk-com-to-zendesk) - 1 comment, 1 upvote - [View Help Desk Migration Services pricing details and edition comparison](https://www.g2.com/products/help-desk-migration-services/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A00%3A47+-0500&secure%5Bsession_id%5D=774b2161-2407-408d-a286-68c409974d16&secure%5Btoken%5D=d3e54765162be56b654201d55e158b66a3c7c8510fd0017286ab678fc07460a1&format=llm_user) ## Help Desk Migration Services Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Freshdesk and Freshservice](https://www.g2.com/products/freshdesk-and-freshservice/reviews) - [Freshdesk Customer Success](https://www.g2.com/products/freshdesk-customer-success/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Freshservice for MSPs](https://www.g2.com/products/freshservice-for-msps/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [HaloITSM](https://www.g2.com/products/haloitsm/reviews) - [HaloPSA](https://www.g2.com/products/halopsa/reviews) - [Helpdesk](https://www.g2.com/products/steadypoint-helpdesk/reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) ## Help Desk Migration Services Features **Management** - Reporting - Auditing **Functionality** - Data Migration - Data Variety - Alerts and Logging - Data Replication **Functionality** - Extraction - Transformation - Loading - Scalability - Non-Relational Transformations - Data Extraction **Management** - Backup and Recovery - Integration Variety - Access and Security - Real time Monitoring **Additional Functionality** - Data Mapping - Monitoring - Charting - Integration Management - Reporting/Analytics - Access Controls/Permissions - Match & Merge - Real-Time Monitoring - Metadata Management - Job Scheduling - Data Storage Management - Multiple Data Sources - Data Import/Export - Data Quality Control - Data Connectors - Customizable Reports - Single Sign On - Real-Time Data - AI Copilot - SSL Security - Search/Filter - Real-Time Analytics - Data Capture and Transfer - Collaboration Tools - Performance Management - Data Synchronization - Data Replication - Activity Dashboard - Database Support - Workflow Management - Alerts/Notifications - Data Migration - Third-Party Integrations - Reporting & Statistics **Security** - Data Protection ## Top Help Desk Migration Services Alternatives - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - 4.5/5.0 (562 reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - 4.5/5.0 (3,771 reviews) - [Databricks](https://www.g2.com/products/databricks/reviews) - 4.6/5.0 (1,335 reviews)