Help Desk Migration Services Reviews & Product Details

Help Desk Migration by Relokia is a cloud-based, one-click data migration solution that enables secure and fast transfer of customer support data between help desk, ITSM, and knowledge base platforms. The platform supports 100+ integrations, allowing teams to migrate data between systems using a no-code Migration Wizard — without manual exports, scripts, or downtime. Key Features - Data Integrity & Historical Accuracy Help Desk Migration preserves 100% of your historical support data, including tickets and incidents, conversations, users, organizations, agents, knowledge base articles, structures, statuses, priorities, and relationships between records. All data is migrated in a consistent and auditable way, ensuring nothing is lost or altered during the transfer. - Automated Migration Wizard The intuitive Migration Wizard enables fast and accurate data transfer to platforms such as: - Zendesk - Jira Service Management - Jira Customer Service Management - Freshdesk - Freshservice - ServiceNow - Salesforce Service Cloud - HubSpot Service Hub and 100+ other platforms The entire process is automated and requires no engineering resources. - Intuitive Data Mapping Help Desk Migration allows users to map fields between the source and target platforms with full control. You can align default and custom fields, statuses, priorities, users, and other entities to match your existing workflows and reporting structure. - Enterprise-Grade Security Help Desk Migration is built for enterprise use and follows GDPR-, HIPAA-, and SOC-aligned practices. The platform operates using secure API connections and works in close partnership with major help desk vendors to ensure compliance, reliability, and data protection. - Free Demo Migration Run a free Demo Migration to validate results before committing to a full migration. The automated tool transfers up to 20 tickets or incidents from the source to the target platform, allowing you to verify data accuracy, structure, and mappings with zero risk. - Fast Data Transfer Migration speed ranges from a few minutes to several hours, depending on record volume and API rate limits of the target platform. Even large-scale migrations are optimized to complete as quickly and safely as possible. - Zero Downtime with Delta Migration Help Desk Migration supports Delta Migration, enabling teams to migrate newly created or updated records after the initial full migration—without stopping live support operations. Delta Migration captures all changes that occurred during or after the main migration and syncs them to the target system. This ensures: - No ticket freezes - No missed updates - No disruption to agents or customers As a result, teams can switch platforms seamlessly while maintaining continuous support and full data consistency.

Seller

Relokia

Discussions

Help Desk Migration Services Community

Languages Supported

German, English, French, Japanese, Portuguese, Spanish, Ukrainian

Solution Type

Best-of-Breed

Overview by

Dmytro Lazarchuk

Used by e-Core and 6 others

Beta

Pricing

Pricing provided by Help Desk Migration Services.

Essential

Free

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Help Desk Migration Services Integrations

(56)

Verified by Help Desk Migration Services

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Help Desk Migration Services Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Help Desk Migration Services, and what problem is it built to solve?

Help Desk Migration Services is an automated solution for transferring data between help desk, ITSM, knowledge base, and PSA platforms. Its no-code Migration Wizard is designed to move historical support records without manual exports or scripts, while preserving their structure and relationships.

What languages does Help Desk Migration Services support?

Help Desk Migration Services supports 5 languages: English, French, German, Portuguese, and Spanish.

What company sizes and industries is Help Desk Migration Services the best fit for?

Help Desk Migration Services appears most relevant to small and mid-market organizations, with reviewers also representing enterprise teams. The most represented segments are:

Company size — Small Business: Teams with 50 or fewer employees.
Company size — Mid-Market: Organizations with 51–1,000 employees.
Industries: Information technology and software, along with financial services, are prominent.

How long does it take to implement Help Desk Migration Services across a team?

Migration timelines vary with the size of the transfer and the systems involved, but reported go-live times most often fall within a month. Some migrations finish in a day, while more complex projects can take longer.

Time to go live	Relative frequency
Less than 1 month	Most common
Less than 1 day	Also common
1–3 months	Less common
3–6 months	Occasional

What customer support options does Help Desk Migration Services provide, and how do users find the overall support experience?

Support is experienced as a strong part of the migration process: users describe the team as responsive, helpful, and willing to guide them through setup and resolve migration issues. Communication across time zones and response speed on weekends can sometimes be less predictable, but users also describe receiving help outside standard hours.

What tools and platforms does Help Desk Migration Services integrate with, and how do these integrations help users get more value from the product?

Help Desk Migration Services offers 36 integrations, connecting with platforms users rely on to move help desk and customer-support data between systems.

Help desk and ITSM: Zendesk, Freshdesk, Jira Service Management, ServiceNow, Intercom, and Help Scout.
CRM and customer-service platforms: Salesforce Service Cloud and HubSpot Service Hub.

These connections let teams transfer tickets, conversations, customer records, and related history between source and destination platforms, reducing the need to build a migration process themselves.

What features or capabilities could make Help Desk Migration Services even more useful?

Teams would find Help Desk Migration Services more useful with clearer visibility into migration progress and timing, alongside more control over what data is included and how it is mapped. Recurring improvement areas include:

Progress and timing: Show clearer completion estimates and more detailed status as records move.
Migration selection: Make filtering and selecting specific records or content easier to manage directly.
Mapping and customization: Expand self-service options for custom fields and complex workflows.

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Etienne S.

Mid-Market (51-1000 emp.)

1/13/2021

"Great product, great team, great support, great service"

5/5

What do you like best about Help Desk Migration Services?

I started building my own scripts to retrieve Zendesk tickets when I realized there was a company providing such a service.

Results : This team is simply one of the best teams I've ever had to deal with :

1- Avoid to waste time on the Zendesk API for a one shot recovery

2- Get a great customized support from a smart team

3- Really affordable prices even for customizations

Everything was managed smoothly by the team and every team member was a charm to speak/chat with ! Review collected by and hosted on G2.com.

What do you dislike about Help Desk Migration Services?

Sorry, this section is not applicable to this company. The only thing that could prevent someone to click on the "next" button is that everything seems so easy that it may seem suspicious at a first glance.

Important point : when migrating from Zendesk, it requires an admin privilege so you probably will have to ask for an NDA. They provide models if you don't have one but, again, everything is really smooth. Review collected by and hosted on G2.com.

Bernd K.

Owner

Small-Business (50 or fewer emp.)

7/21/2021

"The smoothest migration you can get"

5/5

What do you like best about Help Desk Migration Services?

The initial setup was super easy and the result was awesome. It was fast as well. Couldn't be any easier. Review collected by and hosted on G2.com.

What do you dislike about Help Desk Migration Services?

A minor issue is that the ticket numbers from my previous ticket system provider couldn't be migrated over. We can live with it but if a client refers to an older ticket by number, it will cause an issue. Review collected by and hosted on G2.com.

Verified User in Music

Mid-Market (51-1000 emp.)

7/28/2021

"Excellent service & results"

5/5

What do you like best about Help Desk Migration Services?

We had quite some intricacies - multiple inboxes, migrating recent tickets with priority, etc. Everything could be accommodated through customization for a reasonable price. Review collected by and hosted on G2.com.

What do you dislike about Help Desk Migration Services?

I sometimes felt that the default approach for a migration does not take into account the fact that our client-facing teams needed to be able to continue their day-to-day operations as best as possible while the migration is running. The advice to disable all triggers for example could have had bad consequences (some triggers need to be enabled in Zendesk for end-users to receive replies). Luckily all was caught in time and good workarounds were offered. Review collected by and hosted on G2.com.

Matt P.

Director

11/30/2021

"Migration services"

5/5

What do you like best about Help Desk Migration Services?

Clear portal, great support and quick turnaround Review collected by and hosted on G2.com.

What do you dislike about Help Desk Migration Services?

Nothing to report that is missing from the service Review collected by and hosted on G2.com.

Alex K.

Director of Customer Experience

Small-Business (50 or fewer emp.)

7/13/2021

"Easy process, exactly what we needed!"

5/5

What do you like best about Help Desk Migration Services?

The process was very user-friendly and issues were taken care of quickly. I was a little nervous with the process but the sample was easy to use and the actual migration couldn't have been easier! Review collected by and hosted on G2.com.

What do you dislike about Help Desk Migration Services?

Everything was great, I was very happy with the entire process. Review collected by and hosted on G2.com.

Recommendations to others considering Help Desk Migration Services:

Don't waste your time looking elsewhere. Help Desk was friendly and helpful, we had one minor error that was quickly resolved. I highly recommend this service! Review collected by and hosted on G2.com.

What problems is Help Desk Migration Services solving and how is that benefiting you?

We recently changed providers and needed all history data in one place. Help desk solved this problem! Review collected by and hosted on G2.com.

Mark H.

Group Manager, Product & Brand

9/15/2021

"Fantastic Migration service!"

5/5

What do you like best about Help Desk Migration Services?

The amount of time it saved me, in the event I would have had to transition the data manually! Review collected by and hosted on G2.com.

What do you dislike about Help Desk Migration Services?

Not being able to know the exact time estimates or progress during the "read" stage. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

7/28/2021

"Great - Easy migration"

5/5

What do you like best about Help Desk Migration Services?

Very easy to use with very quick assistance via online chat and phone. Review collected by and hosted on G2.com.

What do you dislike about Help Desk Migration Services?

Without asking for assistance it used the early tickets for the Demo run, but a quick chat session and I was able to choose the records for testing. Review collected by and hosted on G2.com.

Brighton m.

It Technician

Small-Business (50 or fewer emp.)

6/3/2021

"Help Desk Migration"

5/5

What do you like best about Help Desk Migration Services?

Quick and easy responses from the support team. Review collected by and hosted on G2.com.

What do you dislike about Help Desk Migration Services?

Nothing comes to mind as the process was straightforward. Review collected by and hosted on G2.com.

Recommendations to others considering Help Desk Migration Services:

If you want to migrate ticketing systems with ease of use and within a quick time frame, then start using this migration tool! The team was helpful and supportive and got us going in no time. Review collected by and hosted on G2.com.

What problems is Help Desk Migration Services solving and how is that benefiting you?

Help desk migration will streamline our ticketing system migration. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

6/1/2021

"Great product. Great support."

5/5

What do you like best about Help Desk Migration Services?

Great support while planning the migration and especially on the actual day.

For the product, it is easy to use and well documented. Their team already answered the majority of our questions in KB articles. The demo helped ease any concerns and gave us the confidence to go ahead.

As for the price, I think it speaks for itself. It was an excellent value for the product itself and the support we received. Review collected by and hosted on G2.com.

What do you dislike about Help Desk Migration Services?

We don't have any complaints to mention here. The only problems that we ran into were on our side and no fault of Help Desk Migration. Review collected by and hosted on G2.com.

Estee H.

Head of Customer Success

Small-Business (50 or fewer emp.)

8/2/2021

"Helped us out in a bind!"

5/5

What do you like best about Help Desk Migration Services?

The service! We were frantically looking for a tool that could help us migrate engagement data from Zoho Desk and the team at Help Desk Migration took us through the process quickly and efficiently. Review collected by and hosted on G2.com.

What do you dislike about Help Desk Migration Services?

Nothing - their tool does what it says and they have a great support team if you run into issues. Review collected by and hosted on G2.com.