Help Desk Migration Services Reviews & Product Details

Help Desk Migration by Relokia is a cloud-based, one-click data migration solution that enables secure and fast transfer of customer support data between help desk, ITSM, and knowledge base platforms. The platform supports 100+ integrations, allowing teams to migrate data between systems using a no-code Migration Wizard — without manual exports, scripts, or downtime. Key Features - Data Integrity & Historical Accuracy Help Desk Migration preserves 100% of your historical support data, including tickets and incidents, conversations, users, organizations, agents, knowledge base articles, structures, statuses, priorities, and relationships between records. All data is migrated in a consistent and auditable way, ensuring nothing is lost or altered during the transfer. - Automated Migration Wizard The intuitive Migration Wizard enables fast and accurate data transfer to platforms such as: - Zendesk - Jira Service Management - Jira Customer Service Management - Freshdesk - Freshservice - ServiceNow - Salesforce Service Cloud - HubSpot Service Hub and 100+ other platforms The entire process is automated and requires no engineering resources. - Intuitive Data Mapping Help Desk Migration allows users to map fields between the source and target platforms with full control. You can align default and custom fields, statuses, priorities, users, and other entities to match your existing workflows and reporting structure. - Enterprise-Grade Security Help Desk Migration is built for enterprise use and follows GDPR-, HIPAA-, and SOC-aligned practices. The platform operates using secure API connections and works in close partnership with major help desk vendors to ensure compliance, reliability, and data protection. - Free Demo Migration Run a free Demo Migration to validate results before committing to a full migration. The automated tool transfers up to 20 tickets or incidents from the source to the target platform, allowing you to verify data accuracy, structure, and mappings with zero risk. - Fast Data Transfer Migration speed ranges from a few minutes to several hours, depending on record volume and API rate limits of the target platform. Even large-scale migrations are optimized to complete as quickly and safely as possible. - Zero Downtime with Delta Migration Help Desk Migration supports Delta Migration, enabling teams to migrate newly created or updated records after the initial full migration—without stopping live support operations. Delta Migration captures all changes that occurred during or after the main migration and syncs them to the target system. This ensures: - No ticket freezes - No missed updates - No disruption to agents or customers As a result, teams can switch platforms seamlessly while maintaining continuous support and full data consistency.

Seller

Relokia

Discussions

Help Desk Migration Services Community

Languages Supported

German, English, French, Japanese, Portuguese, Spanish, Ukrainian

Solution Type

Best-of-Breed

Overview by

Dmytro Lazarchuk

Used by e-Core and 6 others

Beta

Pricing

Pricing provided by Help Desk Migration Services.

Essential

Free

View More Pricing Information

Help Desk Migration Services Integrations

(56)

Verified by Help Desk Migration Services

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Help Desk Migration Services Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Help Desk Migration Services, and what problem is it built to solve?

Help Desk Migration Services is an automated solution for transferring data between help desk, ITSM, knowledge base, and PSA platforms. Its no-code Migration Wizard is designed to move historical support records without manual exports or scripts, while preserving their structure and relationships.

What languages does Help Desk Migration Services support?

Help Desk Migration Services supports 5 languages: English, French, German, Portuguese, and Spanish.

What company sizes and industries is Help Desk Migration Services the best fit for?

Help Desk Migration Services appears most relevant to small and mid-market organizations, with reviewers also representing enterprise teams. The most represented segments are:

Company size — Small Business: Teams with 50 or fewer employees.
Company size — Mid-Market: Organizations with 51–1,000 employees.
Industries: Information technology and software, along with financial services, are prominent.

How long does it take to implement Help Desk Migration Services across a team?

Migration timelines vary with the size of the transfer and the systems involved, but reported go-live times most often fall within a month. Some migrations finish in a day, while more complex projects can take longer.

Time to go live	Relative frequency
Less than 1 month	Most common
Less than 1 day	Also common
1–3 months	Less common
3–6 months	Occasional

What customer support options does Help Desk Migration Services provide, and how do users find the overall support experience?

Support is experienced as a strong part of the migration process: users describe the team as responsive, helpful, and willing to guide them through setup and resolve migration issues. Communication across time zones and response speed on weekends can sometimes be less predictable, but users also describe receiving help outside standard hours.

What tools and platforms does Help Desk Migration Services integrate with, and how do these integrations help users get more value from the product?

Help Desk Migration Services offers 36 integrations, connecting with platforms users rely on to move help desk and customer-support data between systems.

Help desk and ITSM: Zendesk, Freshdesk, Jira Service Management, ServiceNow, Intercom, and Help Scout.
CRM and customer-service platforms: Salesforce Service Cloud and HubSpot Service Hub.

These connections let teams transfer tickets, conversations, customer records, and related history between source and destination platforms, reducing the need to build a migration process themselves.

What features or capabilities could make Help Desk Migration Services even more useful?

Teams would find Help Desk Migration Services more useful with clearer visibility into migration progress and timing, alongside more control over what data is included and how it is mapped. Recurring improvement areas include:

Progress and timing: Show clearer completion estimates and more detailed status as records move.
Migration selection: Make filtering and selecting specific records or content easier to manage directly.
Mapping and customization: Expand self-service options for custom fields and complex workflows.

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Verified User in Computer Software

Mid-Market (51-1000 emp.)

6/22/2021

"Excellent service, superb support"

5/5

What do you like best about Help Desk Migration Services?

The interface was very intuitive, and the overall migration was smooth and seamless. The support provided by the product team was highly professional and very proactive. The Jira -> Zendesk field mapping did a great job of making sure nothing got missed. Review collected by and hosted on G2.com.

What do you dislike about Help Desk Migration Services?

Honestly, not anything worth mentioning. Review collected by and hosted on G2.com.

Jacob G.

Small-Business (50 or fewer emp.)

11/10/2020

"Great migration tool and really engaged support"

5/5

What do you like best about Help Desk Migration Services?

Help Desk Migration Services is an really easy tool to get started with and use. They have a free trial to test and verify it before you select to proceed with all tickets and KB! Easy onboarding and configuration of the migrations you want to do. And if you are missing some filter the support gladly helped.

And the support was fantastic. Fast reply and really helpful to make the migration painless. We migrated from Zendesk to Groove and a task we initially thought would be hard, took just a few minutes to resolve. I really recommend using Help Desk Migration Services. We will guaranteed return back if we ever change system again. Review collected by and hosted on G2.com.

What do you dislike about Help Desk Migration Services?

Really nothing to complain on or dislike. The UI is easy and straight forward. And the support is great that resolved all my questions and concerns immediately. Migration made as easy and simple as it always should be. Review collected by and hosted on G2.com.

Recommendations to others considering Help Desk Migration Services:

Free trial available, so try it! Review collected by and hosted on G2.com.

What problems is Help Desk Migration Services solving and how is that benefiting you?

We solved the issue of migrating our old tickets and all history from Zendesk to Groove. My initial concern was loosing ticket history and KB since migration of these kind of data in my experience was trouble some. Help Desk Migration Services helped us

* not to loose any saved knowledge in the migration between the system

* saved us tons of time and effort

* removed the obstacle to change help desk system which often becomes a bigger project We can now safely leave the old system and focus on the new with our concerning that we need to access old system in order to find old information. Review collected by and hosted on G2.com.

Alexandre N.

VP Operations

Mid-Market (51-1000 emp.)

7/23/2021

"Excellent migration result and very good support"

5/5

What do you like best about Help Desk Migration Services?

Very good communication, care to get the right understanding of the need, prompt answers to all requests, very good customization. All these led to an excellent result of the migration. Review collected by and hosted on G2.com.

What do you dislike about Help Desk Migration Services?

I have nothing to mention here. All went well! Review collected by and hosted on G2.com.

Ian M.

Head of Digital, Technology and Data

Mid-Market (51-1000 emp.)

7/2/2021

"Great service who takes the headache of data migration between ticketing systems away."

5/5

What do you like best about Help Desk Migration Services?

Very responsive service to all my queries. Really did take the complexity of data migration away, allowing us to work on other aspects of the project. Review collected by and hosted on G2.com.

What do you dislike about Help Desk Migration Services?

Time taken to do the migration, which is more a flaw of the ticketing systems with limited API throughput than of the service itself. Review collected by and hosted on G2.com.

Matt C.

Manager

Small-Business (50 or fewer emp.)

1/22/2021

"Help Desk Migration Services"

5/5

What do you like best about Help Desk Migration Services?

Help Desk Migration Services was excellent in being able to move our small help center. Our budget was not large for this project and they worked with us to be able to trim down what was needed to meet our requirements and still retain as much data as possible within our budget.

We had several issues along the way, none of which were their fault. All from the new system and our old host and help desk migration was quickly able to adjust and move fast once the problems were resolved on our end. They reply quickly and efficiently to all questions before and after the migration. Overall it went very smooth and we have our data in the new system now.

Highly recommended. Review collected by and hosted on G2.com.

What do you dislike about Help Desk Migration Services?

There were no issues or dislikes with their support or service in anyway. Review collected by and hosted on G2.com.

Vlad T.

Technical Support Specialist

Small-Business (50 or fewer emp.)

4/5/2021

"Great results and easy to work with!"

5/5

What do you like best about Help Desk Migration Services?

The application is so easy and intuitive, and the support team is very prompt with resolutions! They were able to answer all of my technical questions. Review collected by and hosted on G2.com.

What do you dislike about Help Desk Migration Services?

You would need to be very knit-picky to find something to dislike...I can't think of anything. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

7/2/2021

"Great Customer Service and excellent product"

5/5

What do you like best about Help Desk Migration Services?

I enjoyed how easy it was to select the two services used to transfer the data over very quickly with very little information needed. Review collected by and hosted on G2.com.

What do you dislike about Help Desk Migration Services?

There was nothing to dislike about the product. Review collected by and hosted on G2.com.

Verified User in Fund-Raising

Small-Business (50 or fewer emp.)

8/11/2021

"Excellent customer service and tech flexibility ensured our complex migration was successful."

5/5

What do you like best about Help Desk Migration Services?

Excellent customer service experience, rapid response times to my questions, and very flexible product. Review collected by and hosted on G2.com.

What do you dislike about Help Desk Migration Services?

Nothing - the services were exactly what I needed. Review collected by and hosted on G2.com.

Verified User in Computer Software

Enterprise (> 1000 emp.)

Originally submitted 7/19/2021

"What can I say? It works!"

5/5

What do you like best about Help Desk Migration Services?

Everything went very smoothly. The price was low, and they were able to add some additional customizations we needed without issue. The docs are very helpful in laying out what needs to be completed beforehand, and the unlimited test migrations were paramount to only having to migrate everything once. Support was extremely helpful, respondent, and very patient. Review collected by and hosted on G2.com.

What do you dislike about Help Desk Migration Services?

I don't think anything. Their auto-response email bot was a bit annoying. Review collected by and hosted on G2.com.

Philipp S.

Small-Business (50 or fewer emp.)

12/15/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Awesome support, great service!"

5/5

What do you like best about Help Desk Migration Services?

Our initial migration from helpdesk.com to Helpscout had some issues. The HDM team replied within hours after my email (on a Sunday), and the issues were solved by Monday afternoon. That's real 5-star support! The service itself was easy to use and could migrate our agents and customer data within minutes to the new system. It saved us days of work for a very reasonable price. Review collected by and hosted on G2.com.

What do you dislike about Help Desk Migration Services?

The final cost of the migration is not clearly visible until the last step. But again: The price is super cheap, compared to (a) losing all data or (b) doing it manually. Review collected by and hosted on G2.com.