folk Reviews & Product Details

I appreciate how Folk balances simplicity and practicality for Hong Kong’s fast-paced B2B environment. It doesn't overload users with unnecessary features, and every part of it feels built for real-world team collaboration and client communication. I love how naturally it fits into our daily workflow without needing heavy training or complicated onboarding. The clean and intuitive interface allows even colleagues who aren’t tech-savvy to use it effectively from day one. I also really value its stability and responsiveness, especially when working across different time zones or with multiple stakeholders. It rarely has downtime or glitches, which is crucial for maintaining smooth client interactions and meeting tight deadlines. The initial setup of Folk was straightforward and hassle-free, which is a big plus for our small but busy team. Review collected by and hosted on G2.com.

The biggest gap is around advanced reporting and customization. For client updates and internal compliance, we sometimes need more tailored dashboards or export options. Right now, the reporting is functional but basic, so we end up manually adjusting data for stakeholder presentations. Review collected by and hosted on G2.com.

I loved the simple setup and easy integration. You install, connect your email and WhatsApp and install the Chrome plugin for LinkedIn, and you are running. The learning curve is easy, and the value it brings to my business is huge.

I used to miss conversations on LinkedIn, finding it difficult to build momentum. Still, Folk has helped me never to miss a conversation again while easily building momentum in my sales efforts. Because of the Chrome plugin, it saves me a load of time and labour capturing and enriching contacts because it draws all the information from LinkedIn, and it also enriches the contact's details.

Their help files and help videos cover almost everything you might ask. That said, their customer support is quick and puts a lot of effort into helping you.

I use this product every day, 7 days a week, and it has helped me to create a consistent rhythm in my sales activities. Review collected by and hosted on G2.com.

I wish their help files had a section that showed workflows for people in different markets and different ways of use. Once you find your workflow then you get a lot done very quickly. Review collected by and hosted on G2.com.

Folk is truly one of the easiest and most valuable tools I have encountered in my sales career. What makes it stand out? The 1-click LI integration seamlessly pulls in accurate data, which has significantly enhanced my outreach efforts. I can then sequence prospects directly within either the web or desktop app, making it feel as though I have a dedicated enrichment and sales prospecting partner working in the background to support my side hustles. Review collected by and hosted on G2.com.

The main drawback I find with folk is the absence of a mobile app. While this is understandable considering LinkedIn's user experience, I still wish there were a much more advanced version available. Review collected by and hosted on G2.com.

Folk is very easy to set up and use. The integration with LinkedIn to import and enrich contacts is great! Customer support is incredible: they reply within seconds and are very friendly and solution-oriented. Thanks! Review collected by and hosted on G2.com.

For now, there isn’t much to say—I’m only just starting my journey ;) Review collected by and hosted on G2.com.

The enrichment and AI capabilities are top of mind. Email validation and enrichment is a real chore. Hunter.io and other tools can be helpful...sure. But Folk CRM makes it possible to just click a button and MAGIC, emails are enriched. I'm saving money and spending time and energy. Most importantly, I can segment my emails faster and get to the parts of the work that require the most creative energy: strategy, messaging, and content. Review collected by and hosted on G2.com.

I've used a lot of CRMs – all of them, almost. I don't have any real dislikes with Folk. That's what I like about it so much. Review collected by and hosted on G2.com.

folk is great for our small team. We have the funcitonality we need without extras that we don't need. The email campaign capabilities are affordable and provide great insights to make data-driven decisions. Learning how to use it was easy and integration with email and LinkedIn have saved me somuch time! I use it every day and it keeps me organized and makes it easy to answer pipeline related questions. Review collected by and hosted on G2.com.

One of my future wishes for folk would be the ability to add contacts mid email campaign. Review collected by and hosted on G2.com.

I use Folk to manage contacts and relationships, and it helps me keep track of people, conversations, and follow-ups without feeling like a heavy CRM. I like how clean and easy it is to use. The interface feels natural and is great for relationship-based tracking rather than sales pressure. I enjoy the fact that it saves me time and keeps things organized. It was so easy to set up. Review collected by and hosted on G2.com.

I don't like the fact that some advanced features are limited and it's not ideal if you need deep sales automation or complex reporting. Review collected by and hosted on G2.com.

Folk is clean, intuitive, and doesn’t bury me in clutter. Enrichment is one-click and saves me hours of research, pulling in roles, emails, and context automatically. The smart fields and lightweight structure make it easy to keep my pipeline moving without needing a full-time admin. I can import, enrich, and segment my leads in minutes instead of days. And the Sales Navigator click-to-add and Magic Fields let me get creative with my process, building a flow that feels custom without being heavy. Review collected by and hosted on G2.com.

When I re-import or update records, it’s easy to lose some notes or custom statuses, which is frustrating. Bulk editing and duplicate handling still feel a little limited compared to bigger CRMs. It’s the trade-off of simplicity: I’d love a touch more safety nets for data hygiene. That said, none of these are deal-breakers—the speed and ease outweigh the downsides. Review collected by and hosted on G2.com.

I love how simple and intuitive Folk is, which makes managing contacts, tracking conversations, and staying on top of follow-ups effortless. The seamless integration of notes, reminders, and email tracking in one place truly streamlines my workflow and enhances my efficiency in managing relationships. Additionally, its easy setup allowed me to quickly import contacts, organize lists, and start tracking outreach without any complications. Folk's intuitive nature has significantly elevated how I handle contact management and outreach, making it far superior to previous tools like Google Sheets and basic CRMs. Review collected by and hosted on G2.com.

One thing that could be improved is adding more advanced reporting and analytics. While Folk is great for organization and outreach, having deeper insights into performance and engagement would make it even more powerful. Review collected by and hosted on G2.com.

I like Folk's unmatched balance of simplicity, flexibility, and global cross-team collaboration. The initial setup was exceedingly fast and frictionless. Review collected by and hosted on G2.com.

I don't like that there is no Salesforce pre-sales prospect sync. We use Folk for early-stage/prospect nurturing, but there’s no native sync to push these contacts to Salesforce when they move into the formal sales pipeline. Our US/APAC BD teams have to manually export/import Folk contacts to Salesforce, leading to duplicate records and lost relationship context like meeting notes and email history from Folk. Review collected by and hosted on G2.com.