Most recommended user feedback tool for mobile applications

1. Instabug – Best for Bug Reporting and Crash Feedback Within Mobile Apps

Instabug is known for enabling users to submit screenshots, logs, and contextual feedback directly from within the mobile app. It’s popular among mobile development teams that need real-time, actionable issue tracking combined with user sentiment.

2. Survicate – Best for Triggered Feedback and NPS in Mobile Apps

Survicate allows teams to deploy targeted micro-surveys, NPS polls, and follow-up questions inside native apps. It’s great for mobile marketers and UX researchers focused on continuous improvement through lifecycle-based feedback.

Userlytics is known for its native mobile app testing capabilities, allowing real users to test iOS and Android apps in real environments. It’s best for teams wanting to observe task completion, gestures, and engagement across mobile screens with recorded sessions.

4. Apptentive – Best for Embedded Feedback and In-App Surveys

Apptentive specializes in capturing sentiment at the point of experience using in-app ratings prompts, feedback forms, and surveys. Mobile-first teams rely on it to engage users contextually and identify opportunities to improve app satisfaction in real time.

5. PlaybookUX – Best for Moderated and Unmoderated Mobile UX Research

PlaybookUX supports both moderated and unmoderated studies specifically designed for mobile screens, with built-in recording and AI-generated summaries. It’s ideal for lean product teams iterating on mobile UX flows and onboarding processes.

6. UserTesting – Best for High-Fidelity Mobile Walkthrough Feedback

UserTesting provides video-based usability sessions where users complete tasks on real mobile devices, offering rich qualitative insights. It’s well-suited for product managers launching new features and needing fast, directional feedback on native app flows.

7. Hotjar – Best for Lightweight Mobile Feedback on Web Apps

While primarily used for web, Hotjar offers session replays and feedback widgets that adapt well to mobile browsers and progressive web apps (PWAs). It’s a strong choice for teams optimizing mobile web UX or hybrid app interfaces.

Hey G2! Can anyone in this UX tools community direct me to the most recommended user feedback tool for mobile applications? If you have any recent experience using software tools like Instabug, Survicate, or Userlytics, please let me know how it impacted your business.