What I like best about Entrata is that it keeps everything in one place. Managing work orders, communicating with residents, tracking maintenance, and documenting completed work is simple and organized. The mobile app allows me to update work orders in real time, upload photos, and stay on top of my daily tasks, which helps improve efficiency and response times. Review collected by and hosted on G2.com.

Entrata is a great platform overall, but the mobile app can sometimes be slow and require refreshing before updates appear. Finding certain settings or work order details can also take more clicks than necessary. Improving the app’s speed, search function, and offline capabilities would make it even better for maintenance teams working in the field. Review collected by and hosted on G2.com.

What I like most about Entrata is that it keeps everything I need in one place. From managing leads and applications to tracking follow-ups, processing move-ins, and communicating with residents, it helps keep my day organized and running more efficiently. I also appreciate the automated reminders and task management, since they help me stay on top of prospects and make sure nothing falls through the cracks. Overall, it’s a user-friendly platform that helps me deliver a better experience for both prospects and residents. Review collected by and hosted on G2.com.

Working in a fast-paced lease-up community, I sometimes wish Entrata loaded a bit faster and made resident and prospect information easier to access from one screen. On high-volume days, having fewer clicks and less jumping between pages would make a noticeable difference. Even with those frustrations, I still find it to be a very effective platform for managing leasing, resident communication, and day-to-day operations. Review collected by and hosted on G2.com.

After using Entrata for the past year, I enjoy how smooth and reliable it is. You don't have to go between one or more systems, it's all in one. It is far superior to Yardi. Another aspect I enjoy is the lead follow up, it is easy and simple and as a leasing specialist that's what I need. Review collected by and hosted on G2.com.

I truly don't have much to say that is bad about entrata. One thing I do not like is when I am following up and putting in notes for a tour, and it makes me input a specific unit that I showed, when really that does vary and we might not even have it. Also, on our website, when someone applies, it does not show them units to select which has been an ongoing issue. Review collected by and hosted on G2.com.

I love how user-friendly Entrata is for both prospects and residents, as well as for management teams. The step-by-step approach with clear direction adds to its usability. It is wonderful for application, leasing, and resident management. I also appreciate the smooth initial setup; newly transitioned deals only experienced blackout windows for less than a week, which is amazing. Overall, Entrata effectively oversees business operations in property management for student communities. Review collected by and hosted on G2.com.

One area I'd love to see improved is when qualification metrics or floor plans change easier without having to cancel out leases. The Turn-Move out/move in process, while easy, is tedious, and I don't find teams utilize it, which could be due to our company settings. Review collected by and hosted on G2.com.

I really appreciate Entrata's ability to upload pictures and document time, which helps cover us and efficiently portray what we've done to other team members. It avoids the need for constant calls, texts, and verification among team members, especially when waiting on vendors or parts. The setup of Entrata is straightforward and direct, and it's only gotten easier as we've upgraded our package. Review collected by and hosted on G2.com.

Well, on the front end side, there is an ability to add effect or change things, which overall is probably a good thing. But, being able to communicate with our higher ups to fix and implicate new effectors is a big perk. But it needs to be worked on. I wish there was a button that says a suggestion. A button that could send to the higher ups so that it would be something I could easily implement as opposed to having to read it in one place and then put it in another. Review collected by and hosted on G2.com.

Bank reconciliation is easy to do, we can do by importing bank transaction file.

Report packet is available so that we can run multiple reports in a single packet at same time.

JE import function is very good Review collected by and hosted on G2.com.

It takes little extra time to download the reports.

It is not help full for housing units/affordable units Review collected by and hosted on G2.com.

I like the level of support that I receive. I appreciate that Entrata is always changing and trying to improve, and I really like how the development team takes our suggestions seriously and works to make the lead to lease process as smooth as possible. It's a very user-friendly product, almost like an Apple product, and it's really intuitive. I also find it impressive that we've had very few issues with Entrata not functioning properly over the many years we've used it. When it comes to the onboarding process, Entrata has really put time and money into making it easier, especially when we buy new properties—we're ready to go as soon as we close. I think it's an all-in-one package, which makes Entrata so strong. Review collected by and hosted on G2.com.

I don't like the new chat version of support as much. It slows down the process compared to the way that it had been. The chat will typically give me something that I could Google or look up myself by searching the help center. The chat feature just does not seem up to speed at this point. In addition, I think there are currently some issues with screening that are forcing us to call Support to speed up the process. Review collected by and hosted on G2.com.

I find Entrata to be a robust platform with a ton of native reporting available, which is really useful. I really like that residents can pay rent directly, place work orders, see and sign documents through it. The capabilities it offers, such as the reporting, are exactly what we wanted to see, and it had been a major factor in our decision to switch from Appfolio. The initial setup was great, and everyone at Entrata has been so nice. Review collected by and hosted on G2.com.

As it's grown, it has gotten a tad byzantine. It's hard to find any one person at Entrata that can answer questions, and the help desk platform, while much improved, still leaves a lot to be desired. It's often hard to find support articles for specific questions. For example, I once wanted to find out where to upload our company logo, and in what format/size, etc., and it took me months to find someone that could help me, as there was no support for it, and several staffers I asked couldn't tell me. Review collected by and hosted on G2.com.

I like the wide range of settings and configuration options in Entrata. It allows me to set up the company and then have the processes in a way that best fits the organization. Review collected by and hosted on G2.com.

There are a few things in workflows that could be fixed, like the quick search. The quick search alone would be great. Being able to search for an invoice by an invoice number, being able to search for a vendor, being able to search for basically anything that you need in the quick search and taking you to the correct spot would be wonderful. Also, getting vendor access easily added to vendors, and being able to take vendors out of certain people's profiles and being unable to see it. Those are probably the biggest ones for me. Review collected by and hosted on G2.com.

Entrata is easy to use and easy to learn. It has reports to help organize your office and make it run smoothly. You can easily complete tasks in each tab to make sure the daily activities are being completed. The only recommendation would be to allow pictures in the texting portion for residents to use. Another great feature of Entrata is the ease to report any issues you have and customer service will address them immediately. This helps with daily use of the Entrata. Highly recommend Entrata to integrate from any other service provider. Review collected by and hosted on G2.com.

The only recommendation would be to improve the texting portion of the app, allowing residents and prospects to send and receive pictures. Review collected by and hosted on G2.com.