--- title: Entrata Reviews meta_title: 'Entrata Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 820 reviews by the users' company size, role or industry to find out how Entrata works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 820 scale: '5' date_modified: '2026-08-05' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- # Entrata Reviews **Vendor:** Entrata, Inc. **Category:** [Property Management Software](https://www.g2.com/categories/property-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 820 ## About Entrata Entrata is a comprehensive property management operating system for multifamily communities worldwide. It unifies leasing, operations, and resident engagement into a single, connected system. Through unified workflows and a shared data layer, Entrata eliminates silos and reduces manual processes, creating a system that doesn’t just support work, but actively executes it. The result is greater efficiency, fewer operational gaps, and improved performance at scale. At the center of this platform is Entrata’s Layered Intelligence (ELI+), which delivers purpose-built AI across the most critical moments in the resident lifecycle, including leasing, payments, renewals, and maintenance. From lead conversion to lease signing, ELI+ automates follow-ups, answers prospect inquiries, schedules tours, optimizes rent collection, ensures secure renewals, and streamlines service requests. By embedding intelligence directly into workflows, ELI+ enables teams to operate more efficiently while focusing on high-impact work that drives stronger NOI. Entrata is powered by two core experience platforms: the Operations Experience Platform (OXP) and the Homebody Resident Experience Platform (RXP). OXP transforms property management into an AI-native operating environment where human teams and AI agents work together seamlessly. With built-in automation, governance, and visibility through tools like OXP Studio, operators can manage, monitor, and scale their operations with greater consistency, control, and confidence. On the resident side, Homebody Resident Experience Platform (RXP) delivers a modern, unified app that brings every interaction into one place. Residents can make payments, submit service requests, access renters insurance and deposit alternatives, build credit through rent reporting, and engage with their community, all within a single experience. For operators, this unified platform enhances resident satisfaction and retention while unlocking new ancillary revenue opportunities and enabling customizable, brand-aligned experiences. Together, these capabilities power Entrata’s vision for Autonomous Property Management™, an AI-native, agentic approach where workflows are coordinated and executed across the entire property lifecycle. Instead of relying on teams to manage every task manually, Entrata enables a system where technology and automation drive consistency, speed, and better outcomes, giving operators the freedom to scale efficiently and operate on their own terms. ## Entrata Pros & Cons **What users like:** - Users praise the **ease of use** of Entrata, benefiting from its seamless management and centralized features. (195 reviews) - Users commend Entrata for its **user-friendly interface** , making navigation and training quick and efficient. (87 reviews) - Users value the **easy navigation** of Entrata, making it efficient to find and manage essential tasks. (65 reviews) - Users praise Entrata's **responsive customer support** , making it easy to navigate and implement across teams. (64 reviews) - Users love the **efficiency** of Entrata, streamlining property management and enhancing usability for all parties involved. (64 reviews) - Users find Entrata to be an **intuitive platform** that enhances their experience in multi-family housing management. (60 reviews) - Users find Entrata's **intuitive interface and comprehensive resources** invaluable for efficient property management and streamlined operations. (58 reviews) - Users find **Entrata's navigation easy** , simplifying management tasks across multiple sites and enhancing overall efficiency. (55 reviews) - Information Access (46 reviews) - Reporting Features (46 reviews) **What users dislike:** - Users express dissatisfaction with **missing features** in Entrata, such as needed reports and improved layout for better usability. (43 reviews) - Users find the **poor usability** of Entrata frustrating, impacting navigation and causing workflow inefficiencies. (24 reviews) - Users find the **reporting issues** in Entrata problematic, leading to confusion and unreliable data on occupancy and maintenance. (24 reviews) - Users often face **update issues** with Entrata, leading to problems with reports and slower resolution of feature requests. (23 reviews) - Users experience **poor customer support** with long wait times and unhelpful assistance, impacting their ability to resolve urgent issues. (22 reviews) - Users find the **inadequate reporting** in Entrata confusing, making it hard to understand metrics and user permissions. (20 reviews) - Limited Customization (18 reviews) - Software Bugs (18 reviews) - Lease Management (17 reviews) - Users note that the **interface can feel slow or clunky** at times, impacting the overall experience with Entrata. (17 reviews) ## Entrata Reviews ### 1. Great Features and Usability, but Customer Support Needs Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Entrata?** Ease of use and implementation of documents, frequently use this software. Love the integration of all new features. **What do you dislike about Entrata?** Customer support wait time when we have urgent issues happening and no way to get a hold of anyone besides e-mail. **What problems is Entrata solving and how is that benefiting you?** Leasing ### 2. Makes Work Orders Easy and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Entrata?** make easy to work on work orders helpful **What do you dislike about Entrata?** maybe sometimes conecction problenms ... **What problems is Entrata solving and how is that benefiting you?** on workorders mostly that sometime i forget ### 3. Entrata has been very helpful for the productivity factor of my work. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Entrata?** The ease of access for everything on Entrata makes it extremely simple to use. You can also get in touch with someone who can assist you very quickly, I have had zero to no issues with anything on Entrata. **What do you dislike about Entrata?** I believe there could be some more features in regards to like, certain leasing options, but overall, I believe the product is in a very good spot. **What problems is Entrata solving and how is that benefiting you?** Having everyone's contact information in one location really helps out when it comes to property management. ### 4. Entrata is very diverse, allowing us to do everything we need to do while allowing autonomy **Rating:** 5.0/5.0 stars **Reviewed by:** Lexus O. | Property support coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Entrata?** Entrata Support! Quick, reliable, friendly, meets expectations every time! **What do you dislike about Entrata?** I do wish that inspections could be reopened, or routed back to the maintenance facilities app when an adjustments needs to be made. I do also wish there was a “last rent increase” report that included month to month. **What problems is Entrata solving and how is that benefiting you?** Entrata has always listened to our issues and worked hard to assist us in the best ways ### 5. Entrata review **Rating:** 5.0/5.0 stars **Reviewed by:** Yesenia J. | Assistant Community Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Entrata?** It is easy to navigate and if you need help finding something there are quick training guides. **What do you dislike about Entrata?** Not being able to hide tabs you do not use or do not pretend to the job you are doing. **What problems is Entrata solving and how is that benefiting you?** N/A ### 6. Easily the Best Property Management Software Available **Rating:** 4.0/5.0 stars **Reviewed by:** Jason B. | Community Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Entrata?** I've worked with all of the top property management software programs and Entrata is by far the best available. It is very intuitive, even a brand new employee can figure out the basics in no time at all. Additionally, it allows for saving of documents (allowing a paperless office) and seamlessly migrates with other property software such as package check-out. **What do you dislike about Entrata?** Some features are not available to all users (reports, functions). This may, however, be company dictated as opposed to platform specific. **What problems is Entrata solving and how is that benefiting you?** Entrata essentially solves EVERY problem; it is the main tool we use to keep track of our residents, administer leases, manage work orders, etc. It is as important as a brush is to a painter. ### 7. Entrata Review **Rating:** 5.0/5.0 stars **Reviewed by:** Delaney G. | Area Leasing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Entrata?** I really like the organization of the dashboard and different tabs. **What do you dislike about Entrata?** I don't like that is has system crashes a little more often than normal. **What problems is Entrata solving and how is that benefiting you?** It helps with the organization when it comes to managing leasing. ### 8. A user friendly and enjoyable experience **Rating:** 5.0/5.0 stars **Reviewed by:** Julia G. | Assistant Property Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Entrata?** I like the ease of use and that it is basically a one stop shop. You don't have to use a bunch of different softwares to accomplish the same goal. I use Entrata every day also and I barely ever run into any issues or glitches. It is just a very good program for property management. **What do you dislike about Entrata?** I don't actually see a downside. I enjoy using the software. It is my favorite, by far. **What problems is Entrata solving and how is that benefiting you?** It is solving the issue of having to use several different softwares to accomplish your goal. So mant property management companies do this and I do not understand why when they could use Entrata core and have it be so much more simple. ### 9. Simple and Easy to Navigate but Customer Service isn't Great **Rating:** 2.0/5.0 stars **Reviewed by:** Mary I. | Resident Services Manager, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Entrata?** Entrata is easy to maneuver, even if you're not the best with technology. Tabs are clearly labeled, and it is easy to find where everything is that you are needing to find. I use it every day when I am at work, and I usually have multiple tabs open at one time. **What do you dislike about Entrata?** I enjoy Entrata quite a bit, but I don't really like that you can only add one at a time when uploading pictures or documents. It takes extra time to add each attachment, photo, or document one by one, especially if you have more than just two or three. There have been a few frequent updates, which made the website slightly glitchy. That has since been resolved. Edit: Our property recently switched to using Entrata for our utilities, and since that has happened, we have had so many issues with the utilities. As someone who also lives on property, I have tried to contact their utility support, and I was highly disappointed with it. It took 19 days to get a response to a simple question, and then I was told that they couldn't do anything to help me and that I would have to contact the leasing office. It was some of the worst customer service I have received. **What problems is Entrata solving and how is that benefiting you?** User Friendly - Entrata is vary easy to use, even for people who are normally not good with technology. Everything is easy to find under tabs, and whatever it is you're looking for, it is normally right where you think it should be. ### 10. Entrata has improved our resident interface and overall data reporting to streamline our processes **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Entrata?** I have really enjoyed using Entrata's data reporting and the ability to dive into numerous reports about the business. Whether it is searching for specific residents/units or taking a deeper dive into financials, you can customize reports to suit your needs. The resident portal has also been a fantastic addition and allowed our residents' easier access to pay their rent, submit work orders, and stay updated with our properties. Beyond those two features, their customer service has been incredible. The Entrata support team has been great about answering questions and building new features to assist your properties. I have definitely enjoyed our companies change to Entrata **What do you dislike about Entrata?** In relation to our student turn over process and large scale move outs, the product hasn't "helped" as much as we hoped it would. Where it excels, is the inspection and documentation of units but we were hoping to use the Entrata make ready feature for student move outs and the sheer volume of open units during that time doesn't allow us to utilitze this in the way we hoped. **What problems is Entrata solving and how is that benefiting you?** Entrata has helped our inspections of units tremendously. The ability to have a take pictures attached to the residents profile and the resident to do the exact same move in inspection that mirrors ours has been a great benefit. ### 11. Better user experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Entrata?** We have been using Entrata for 15 years and the accounting platform for almost 10 it has been a game changer for our organization. Its ease of use, combined with a high level of integrity, sets it apart from other software solutions we've tried. The amazing team at Entrata is always there to support us. Our accounting team is consistently grateful for the functionality that Entrata provides. Where other software requires multiple steps to achieve the same results, Entrata simplifies the user experience, allowing us to work more efficiently and effectively. It's a money saver to bypass 3rd party migration specialist for onboarding new properties too. We highly recommend it to any organization seeking a robust and user-friendly property management software solution. **What do you dislike about Entrata?** Message Center emails frequently distort images even using the correct dimensions. Not easy to manipulate images on the fly (shrink/enlarge) and images with text are consistently not as sharp as the original image. **What problems is Entrata solving and how is that benefiting you?** Entrata has works to streamline our operations, allowing us to save valuable time through task automation, lease generation and improved triggered communication pieces. By automating repetitive tasks, we benefit from consistency and enjoy focusing more on providing high-quality service to our residents. ### 12. The Perfect Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Brooke W. | Regional Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Entrata?** One of the key strengths of Entrata is its intuitive, user-friendly interface. Whether you're handling leasing, accounting, or maintenance requests, everything is accessible in one centralized dashboard. This simplifies daily tasks, cuts down on training time, and allows our entire firm to be efficent and productive.When it comes to database management, Entrata is unmatched in its ability to organize and retrieve data. It offers powerful reporting features and integrates seamlessly with existing systems, ensuring accurate, real-time access to tenant, lease, and financial information. For property managers juggling multiple properties, this level of organization is essential to keeping operations running smoothly and ensuring data integrity. Entrata’s CRM capabilities are another major highlight. The software offers robust communication tools that help property managers stay connected with tenants, prospects, and team members. Automated workflows, email campaigns, and reminders ensure no detail is missed, and communication is timely and consistent. The CRM functionality also integrates seamlessly with marketing features, such as leasing and applicant tracking, making it easy to attract and convert leads. Finally, Entrata's customer support is exceptional, offering both live assistance and a comprehensive help center, ensuring that users always have the resources they need to maximize the platform’s potential. Last year we had an issue with a screening that was stuck for 3 weeks. I contact Entrata support and I was informed of the process, and not that Entrata was causing the delay, but the county court at hand. Excellent experience all around. **What do you dislike about Entrata?** It would be nice to pull pre-lease data for more than 1 year ago. Being able to pull the history for YOY would be ideal. **What problems is Entrata solving and how is that benefiting you?** Entrata has truly transformed how I manage properties. Before using it, I struggled with keeping tenant information, leases, and financials organized across different systems. Entrata solved that by centralizing everything into one intuitive platform. The database management is incredibly streamlined, making it easy to access and update information in real time. Plus, the CRM tools have made communication with tenants and prospects so much more efficient, with automated reminders and follow-ups. Overall, Entrata has simplified my workflow, saved me time, and improved my overall property management experience. It’s a game-changer! ### 13. Entrata for Leasing Consultants **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Entrata?** I enjoy the organization that Entrata provides, everything has its own individual tab. I am a daily user of Entrata and the navigation of the interface is intuitive and easy to understand. If I do happen to run into problems with the website, I can always put in a support ticket and the problem will be resolved quickly. **What do you dislike about Entrata?** I wish there was an easier way to send mass emails, it can sometimes be tricky to select are large group of residents to send emails to specifically. **What problems is Entrata solving and how is that benefiting you?** I like how Entrata stores resident communications and interactions that can be filtered and sorted for future reference if needed. ### 14. Easy To Use and Several Avenues To Get The Job Done **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsay H. | Leasing Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Entrata?** I like that it is a user friendly program, easy to use and you have several ways to do the same thing, there is not just one right way. I also appreciate the notifications and follow ups. **What do you dislike about Entrata?** The email to invite someone to an application has several links, in my experience they click the "create application" and it ends up making a duplicate guest card. The second link says "to creat password click this link". If all they need to do is creat a password, it should only include that link and not the "apply now" link. **What problems is Entrata solving and how is that benefiting you?** Entrata added an easier application process, still not perfect but also user friendly. ### 15. very good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Steve C. | manager/owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Entrata?** i have used several other programs and entrata makes some jobs easy. the communication with the tenants is good auto emails ect. **What do you dislike about Entrata?** a more useful dashboard to be able to see a snapshot of the system. maybe a page that shows you vacancies, total charged for the month total collected for the month any emails / chats ect in one place. **What problems is Entrata solving and how is that benefiting you?** rent collecting ### 16. Entrata is Amazing!! **Rating:** 5.0/5.0 stars **Reviewed by:** Rockwell E. | Area Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Entrata?** Entrata has made property management at my community so easy! It has honestly made our resident management and leasing so much easier and saved us a lot of money! I am very impressed! **What do you dislike about Entrata?** The only thing I dislike about Entrata is that student and conventional are on different platforms and I cannot make property profiles. **What problems is Entrata solving and how is that benefiting you?** Managing resident leases and ensuring everything is correct has helped us a ton. ### 17. Entrata Review **Rating:** 5.0/5.0 stars **Reviewed by:** Yolanda M. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Entrata?** The ease in which you can look up residents **What do you dislike about Entrata?** For the purpose that I use it - it seems to have the features I need **What problems is Entrata solving and how is that benefiting you?** One of the problems they help us with is not only financial but background checks ensuring that our applicants are qualified and we can move forward with them which gives us peace of mind ### 18. I ❤️ Entrata! **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa B. | Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Entrata?** Having been in the industry for more years than I’d rather mention, Entrata is the most user friendly system I’ve ever used. If and when an issue may arise, the Entrata support team is amazing! Love, love, love it! **What do you dislike about Entrata?** There isn’t much I dislike. Currently having an issue with LLIP auto reversals occurring after FMOs are finalized and causing the deposits to unapply but it’s been brought to the CSM and Entrata is working on a fix. **What problems is Entrata solving and how is that benefiting you?** I actually work Zen Desk tickets for our West Coast region and correct issues that more often than not are user mistakes not Entrata issues. Entrata user settings have saved me valuable time, providing limitations to those that struggle understanding the system. ### 19. I have been working with Entrata for about 7 years now and love it! **Rating:** 5.0/5.0 stars **Reviewed by:** kennedee r. | maintenance tech 3, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Entrata?** easy to navigate, system allows you to do everything that is need! its also resourceful and well put together. customer support is always there. **What do you dislike about Entrata?** honestly their isnt any the only thing i wish is that it would show everything on the mobile device just like the desktop does. **What problems is Entrata solving and how is that benefiting you?** able to close my service request, and manage my make ready board ### 20. Entrata has been a game changer for our company **Rating:** 5.0/5.0 stars **Reviewed by:** Holly P. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2025 **What do you like best about Entrata?** Entrata is a one-stop shop for all of your daily property management tasks. It is user friendly; the rollout was pretty simple from an onsite perspective. We are logged in all day every day. Entrata integrates with a lot of other necessary programs making it a one-stop shop! **What do you dislike about Entrata?** Some glitches/bugs that pop up but are usually able to be fixed pretty promptly through their support feature. **What problems is Entrata solving and how is that benefiting you?** Entrata is working on some feature requests that our company has submitted. ### 21. New driving force for properties **Rating:** 4.5/5.0 stars **Reviewed by:** Chanice D. | Business Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Entrata?** Entratais a robust property management data software that streamlines various aspects of managing residential and commercial properties. After using it for several months, here’s an overview of its features, usability, and overall performance. User Interface: 4/5 The interface is clean and intuitive, making it easy for users of all tech levels to navigate. The dashboard provides a clear overview of all properties, tenants, and financial metrics. However, some features could benefit from a more guided tutorial for new users. Features: Entrata excels with its extensive feature set. From tenant screening and lease management to maintenance requests and financial reporting, it covers all the bases. The integration with accounting software simplifies financial tracking, while the tenant portal enhances communication and payment processing. The mobile app is a great addition, allowing property managers to handle tasks on the go. Performance: 4/5 The software runs smoothly, with minimal downtime. However, during peak hours, the loading times can lag slightly, which can be frustrating when managing multiple properties. Regular updates from the developers show commitment to improving performance. Customer Support: 5/5 The customer support team is responsive and knowledgeable. They offer various channels for assistance, including live chat and phone support. The extensive online resources and community forums also provide valuable information for troubleshooting. **What do you dislike about Entrata?** The constant updates and buffering times at close of financials and the begginning of the month. **What problems is Entrata solving and how is that benefiting you?** with its extensive feature set. From tenant screening and lease management to maintenance requests and financial reporting, it covers all the bases. The integration with accounting software simplifies financial tracking, while the tenant portal enhances communication and payment processing. The mobile app is a great addition, allowing property managers to handle tasks on the go. ### 22. User Friendly; Easy to Navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney C. | AP Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Entrata?** I can run reports for almost anything, I can get any and all information I'm looking for in regards to invoices, payments or residents, and customer service is always available. **What do you dislike about Entrata?** There are a few features I would like to have added, such as a void feature for third-party payments, but other than that, I'm happy with the product. **What problems is Entrata solving and how is that benefiting you?** I am able to do my job efficiently and effectively using Entrata. If a payment needs to be reissued, Entata makes it easy. If I need to look up if a payment has been cashed, I am able to do so. ### 23. Entrada is very intuitive to use and easy to manage. **Rating:** 5.0/5.0 stars **Reviewed by:** Christina T. | Stay-at-Home Mom, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Entrata?** The ease of use. I can find what I am looking for quickly and the layout of the features is appealing too. **What do you dislike about Entrata?** Sometimes the dates do not sync, but can be fixed by logging out, then logging back in. **What problems is Entrata solving and how is that benefiting you?** It lets us have all of our utility bills in one place and makes paying these bills easy. ### 24. Leasing Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Tatiana T. | Leasing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Entrata?** I like how Entrata is very useful and easy to use. There are many functions of entrata that allow for seemless resident transition. **What do you dislike about Entrata?** I dislike nothing about Entrata, I find that it is a very useful tool. **What problems is Entrata solving and how is that benefiting you?** It allows for us to contact residents and prospects, follow up with them via email or text, and more. ### 25. Love Entrata **Rating:** 5.0/5.0 stars **Reviewed by:** APRIL M. | Regional Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Entrata?** Entrata is user friendly. The staff at Entrata are always willing to help when you can figure out exactly how to do something. We use Entrata AI for collections this has been a Huge help with getting money in at the beginning of the month. **What do you dislike about Entrata?** I have access to multiple properties. I which at the top when you a re searching you could selct a property to search for a unit or a last name instead of all the units popping up **What problems is Entrata solving and how is that benefiting you?** Entrata helps to keep the invoicing organized and Maintenace work orders on task ### 26. User-Friendly and Responsive, But Needs Stronger Controls **Rating:** 4.0/5.0 stars **Reviewed by:** Lillian G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Entrata?** What I like most about Entrata is its user-friendly interface. It’s easy to navigate, simple to understand, and integrates seamlessly with other tools. The platform is intuitive, making daily tasks more efficient. Plus, Entrata’s support team is super responsive, ensuring any issues are quickly resolved. **What do you dislike about Entrata?** I dislike that there are no stop gaps for past-due items, such as move-ins, move-outs, and financial move-outs, until the period closes. This can create challenges in tracking and managing these processes effectively. Additionally, the budgeting tool could be more robust to better support financial planning. **What problems is Entrata solving and how is that benefiting you?** Entrata offers more advanced and flexible reporting parameters compared to a competitor we use, making data analysis and decision-making more efficient. ### 27. I have loved Entrata since I first started using it last year **Rating:** 5.0/5.0 stars **Reviewed by:** Tierra P. | Leasing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Entrata?** The system does a lot of work for you so it makes it very easy to submit reports **What do you dislike about Entrata?** The system may input information inaccurately or not the way you are wanting. **What problems is Entrata solving and how is that benefiting you?** A problem Entrata solves is allowing us to put notes in the system to remember small facts about each prospect or applicant ### 28. Very functional and everything is one in place **Rating:** 5.0/5.0 stars **Reviewed by:** Latoya S. | Leasing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Entrata?** Every function (maintenance, leasing, packages) is in one place and it makes everything so easy to use. **What do you dislike about Entrata?** The only improvement I would like from Entrata is for the call tracking logs to store every call. **What problems is Entrata solving and how is that benefiting you?** I really enjoy using this software because it's incredibly user-friendly and has all the features I need to get my tasks done. What I love most is that I never have to leave the program—everything I need is right there, so I can complete every function in one place without any hassle. ### 29. Entrata is User Friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel S. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Entrata?** I have used Rent Manager, Yardi and now Entrata! I love Entrata! It is so user friendly and easy to use in regards to all aspects of the program. Maintenance tickets, financial ledgers, move-ins and move-outs. I really like how easy it is to manage with using Entrata! **What do you dislike about Entrata?** There really isn't anything I dislike about Entrata. **What problems is Entrata solving and how is that benefiting you?** It is everything in one place, I love that I can text residents that have allowed the text feature. I love that I can mass e-mail all my residents urgent reminders, etc. ### 30. Entrata helps me stay organized! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Entrata?** I love how entrata handles getting everything in order and set up for almost every process. It helps you get renewals sent out super fast. I also love how we can send people to collections straight from entrata. The activity log is a LIFE SAVER. **What do you dislike about Entrata?** Sometimes i feel that there are 'locks' on things that we may need to bypass. Such as placement. **What problems is Entrata solving and how is that benefiting you?** SENDING PEOPLE TO COLLECTIONS IS SOOOO MUCH EASIER WITH ENTRATA! i also lve the financial tab! Its so easy to keep up with payments ### 31. Simplify your role! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Entrata?** As a new user of Entrata, I’ve been really impressed with how quickly I’ve been able to get the hang of things. The platform is easy to navigate, and having everything from leasing and payments to maintenance all in one place has already made a big difference. Even as a beginner, the reporting tools are super helpful for staying organized and making informed decisions. I’m excited to keep using it and see how much more it can streamline my processes! **What do you dislike about Entrata?** The only thing I don’t love about Entrata is how it makes me wonder how I ever survived managing properties before without it. It’s a little too efficient—now I have no excuse for being behind on anything! **What problems is Entrata solving and how is that benefiting you?** As a trainer, Entrata streamlines onboarding and makes it easy to train new staff on everything from leasing and payments to communication with residents. ### 32. Entrata the Great **Rating:** 5.0/5.0 stars **Reviewed by:** TRISTAN H. | Leasing Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Entrata?** Color coding by Priority to ensure you are on task with deadlines **What do you dislike about Entrata?** I wish we could erase profiles instead of archiving. **What problems is Entrata solving and how is that benefiting you?** My Dashboard allows me access into each role of job description. From Leads, to Current Residents, and even Past Residents. ### 33. Entrata! Entrata! Entrata **Rating:** 5.0/5.0 stars **Reviewed by:** Trevon O. | Leasing Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Entrata?** What I like the most about Entrata is that the system now sends out just about anything when it comes to the application process. **What do you dislike about Entrata?** When its fails an applicant and it takes days for us to hear back from IT **What problems is Entrata solving and how is that benefiting you?** uploading documents sending out blast emails ### 34. Very Efficient and a great learning experience **Rating:** 5.0/5.0 stars **Reviewed by:** Shana J. | Leasing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Entrata?** Everything you need to know for your apartment is here ease of use **What do you dislike about Entrata?** Sometimes it freezes up and it becomes frustrating **What problems is Entrata solving and how is that benefiting you?** Entrata makes it easier for the resident's to view all details of the apartment ### 35. Great Experience!!! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Entrata?** I like how easy it is to navigate Entrata. Being able to find all of your leads in one space ands connect with Elise AI is a huge plus for me. **What do you dislike about Entrata?** I do not like that Entrata does not pick up on texts or emails sent through Elise AI as forms of contact - only tracks the receiving not the outgoing as well. **What problems is Entrata solving and how is that benefiting you?** It creates easy scheduling and communication between the team for notes and such shared with a team/office ### 36. Fantastic Overall Experience!! **Rating:** 5.0/5.0 stars **Reviewed by:** Jacqueline D. | CMO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Entrata?** Entrata is extremely user friendly and allows you to have all of the information and insights you need to run your portfolio, at your fingertips daily. **What do you dislike about Entrata?** I just with that you could create custom reports with columns/info from multiple reports taken and combined in one as you need. **What problems is Entrata solving and how is that benefiting you?** One Stop Shop for all of our daily operational needs. ### 37. Difficult to learn the platform but works reliably **Rating:** 4.0/5.0 stars **Reviewed by:** Brooke K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Entrata?** Being able to house everything related to leasing and our properties in one spot for our entire team is very helpful. By housing everything in one spot, our on-site team is able to understand any issues or new features my team is discussing. **What do you dislike about Entrata?** Finding the right settings or place to edit things is very difficult. **What problems is Entrata solving and how is that benefiting you?** centralization and automation ### 38. Overall very user-friendly software. Occasional glitches **Rating:** 4.0/5.0 stars **Reviewed by:** kan b. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Entrata?** I love how user-friendly and straight-forwrd Entrata. Integration was fairly easy, and the organization and breakdown in the dashboard is very helpful. **What do you dislike about Entrata?** Occasionally it lags around the 1st of the month. I also don't like that when you dismiss lead contacts, they re-populate once the screen is refreshed. **What problems is Entrata solving and how is that benefiting you?** Ease of application and lead management and follow-up. ### 39. Entrata Makes Me Happy! **Rating:** 4.0/5.0 stars **Reviewed by:** Luke H. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Entrata?** Entrata is intuitive and easy to use. The company actually cares about tailoring the software to the end user. Entrata creates a good experience for our residents as well. **What do you dislike about Entrata?** No ability to account for our property management company in Entrata. **What problems is Entrata solving and how is that benefiting you?** Entrata simplifies the process of contacting potential clients and signing leases ahead of time. I also appreciate that if I want to view multiple properties simultaneously, I only need to make that change once, instead of every time I search for something. ### 40. Recent Entrata User - Overall Impression - Quality Software **Rating:** 4.0/5.0 stars **Reviewed by:** Mathew C. | Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Entrata?** I love how user friendly the system is for entering payments/charges and adjusting things with residents/applicants. Customer support has always been helpful and pleasant. **What do you dislike about Entrata?** Sometimes it's disappointing that you have to go to entirely new screens to complete a step, then another screen to complete another step - specifically cancelling leases to resend leases, without cancelling the entire applicant. **What problems is Entrata solving and how is that benefiting you?** Managing our day-to-day operations and property management. I'm a Community Manager and the system being user-friendly is a great feature. ### 41. Entrata for Leasing Consultants **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Entrata?** Entrata has been super helpful for me as a Leasing Consultant at an apartment complex managed by University Partners. I like how easy it is to input lead information, track data, and keep accounts organized. I use Entrata every day at work. **What do you dislike about Entrata?** Sometimes Entrata has outages, but they are not frequent and do not last very long. **What problems is Entrata solving and how is that benefiting you?** Entrata helps keep accounts in our database so we can refer back for account information. ### 42. An Impressive Switch! **Rating:** 5.0/5.0 stars **Reviewed by:** Marysa W. | Assistant Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Entrata?** My company recently switched to Entrata for property management, and I couldn't be more impressed with the experience. From the moment I started using their platform, it was clear that Entrata is designed with efficiency and user-friendliness in mind. The interface is intuitive and easy to navigate, making managing everything from tenant applications to maintenance requests simple. I especially appreciated the comprehensive dashboard that gives a clear overview of all activities, which has made my day-to-day operations much smoother. **What do you dislike about Entrata?** I would love to see a dedicated app designed specifically for property manager use! **What problems is Entrata solving and how is that benefiting you?** The range of features is impressive—whether it’s online rent collection, reporting tools, sending notices, or marketing capabilities, Entrata offers everything you need to streamline property management. The mobile app is also a game-changer! ### 43. Entrata - A Useful tool for student housing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Entrata?** I appreciate Entrata because it streamlines property management into one intuitive platform. Its user-friendly interface simplifies everything from leasing and rent collection to maintenance requests and resident communications. With reliable customer support and powerful data insights, Entrata helps me stay organized and proactive, ultimately making my work more efficient and enhancing the resident experience. **What do you dislike about Entrata?** Customization options can be limited, which means adapting the platform to specific workflows isn't always straightforward. These issues can slow me down and make the software less intuitive for day-to-day tasks **What problems is Entrata solving and how is that benefiting you?** Entrata allows residents to make payments easy through their easy to use resident portal. Entrata allows mass communication to leads, applicants and residents to be a breeze. ### 44. Entrata is very good for productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Keisha Y. | Resident Relations Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Entrata?** How easy it is to navigate, and it doesn't timeout after a period of time **What do you dislike about Entrata?** Sometimes take a while to sync with yardi. **What problems is Entrata solving and how is that benefiting you?** Keeping track of resident records which helps us stay organized and prepared. ### 45. Entrata is the best!! **Rating:** 5.0/5.0 stars **Reviewed by:** Troy G. | Area Facilities Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Entrata?** I have zero issues with any device or platform I use and I love my reports. **What do you dislike about Entrata?** i cant bulk close inspections. i guess that's about it. **What problems is Entrata solving and how is that benefiting you?** Keeping everything i need data-wise in one place ### 46. Great service, super helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Entrata?** All the details that you can add to something **What do you dislike about Entrata?** I have been using Entrata for 2 years now, and if my team or myself ever have any issues, they usually take care of it super quickly! Most recently it was an issue with generating quotes for clients being super slow, but someone reach out immediately and assisted. **What problems is Entrata solving and how is that benefiting you?** Leasing rental homes Sending lease documents Communication with prospects and residents ### 47. Training+Work+Technology=Perfect Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Amir M. | Maintenance, Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Entrata?** I don't know what I like most about Entrata between its easy to navigate, training modules or how it simplifies viewing work orders. The upside of using Entrata is the convenience it provides, a huge time saver. **What do you dislike about Entrata?** I haven't experienced a downside of using Entrata. **What problems is Entrata solving and how is that benefiting you?** Entrata provides training of Property Management, Fair Housing Laws and allows me to view maintenance work orders easily to help maintain the property. ### 48. Bueno **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos Marcelo Q. | Maintenance, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2025 **What do you like best about Entrata?** Accessibility and good management of actions easy to use **What do you dislike about Entrata?** More details for work in make ready and accessibility **What problems is Entrata solving and how is that benefiting you?** Property administration management of work orders ### 49. Entrata helps you complete a lease and rental application fast **Rating:** 5.0/5.0 stars **Reviewed by:** Tamiko B. | Leasing Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Entrata?** That is already prepares the lease for you, and that you can manage the entire office like send notices for package pick up, moniter reports, and phone calls, can perform mass messages to the residents like for instance the water will be off for emergency repairs. **What do you dislike about Entrata?** That it sometimes don't sync with Yardi and that you have to constantly refresh **What problems is Entrata solving and how is that benefiting you?** I now spend less time on processing rental applications ### 50. User Friendly Interface Makes It Stand Out **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Entrata?** User Friendly, Intuitive, comprehensive and Logical **What do you dislike about Entrata?** Options in report generation are limited **What problems is Entrata solving and how is that benefiting you?** Accounting and Reporting ## Entrata Discussions - [What is Entrata used for?](https://www.g2.com/discussions/what-is-entrata-used-for) - 1 comment - [What software do property managers use?](https://www.g2.com/discussions/entrata-what-software-do-property-managers-use) - 3 comments - [View Entrata pricing details and edition comparison](https://www.g2.com/products/entrata/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+09%3A16%3A16+-0500&secure%5Bsession_id%5D=932a3fbf-e361-40b9-99a3-c99f5b80de4b&secure%5Btoken%5D=d9feabb695b4fc6e2d4546a4b9836d76e7f9ab73c229ea03449c8207d83e8b3d&format=llm_user) ## Entrata Integrations - [Bluemoon Enterprise](https://www.g2.com/products/bluemoon-enterprise/reviews) - [EliseAI](https://www.g2.com/products/eliseai/reviews) - [Jetty](https://www.g2.com/products/jetty-jetty/reviews) - [Leonardo247](https://www.g2.com/products/leonardo247/reviews) - [NetVendor](https://www.g2.com/products/netvendor/reviews) - [Nova Credit's Platform](https://www.g2.com/products/nova-credit-s-platform/reviews) - [Opiniion](https://www.g2.com/products/opiniion/reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) - [PetScreening](https://www.g2.com/products/petscreening/reviews) - [RealPage OneSite](https://www.g2.com/products/realpage-onesite/reviews) - [Respage](https://www.g2.com/products/respage/reviews) - [Vitality](https://www.g2.com/products/vitality/reviews) - [Yardi Breeze](https://www.g2.com/products/yardi-breeze/reviews) ## Entrata Features **Lease Administration Platform Features** - Portfolio Administration - Lease Accounting - Lease Auditing - Document Management - Critical Date Alarms - Regulatory Compliance - Localization - Integration / APIs - Reporting - Dashboards **Leasing** - Vacancy Advertising - Rental Applications - Tenant Screening - Lease Templates - Document Management **Building Operations** - Maintenance Service Requests - Property Inspections - Service Portals - Building Announcements - Resource Reservations **Portfolio Management** - Portfolio Risk Management - Report Generation - Integrate With Investment Software **Agentic AI - Lease Administration** - Cross-system Integration - Proactive Assistance - Decision Making **Accounting** - Property Accounting - Online Payment - Company Financials - Certificates of Insurance (COI) - Dashboards **Agentic AI - Property Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Operations** - Tenant Portal - Integration with Rental Payment Solution - Lease Application Management - Tenant Screening - Amenity Management - Accounting Module - Maintenance Management - Listing Syndication **Agentic AI - Property Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Entrata Alternatives - [AppFolio](https://www.g2.com/products/appfolio/reviews) - 4.6/5.0 (1,021 reviews) - [ResMan](https://www.g2.com/products/resman/reviews) - 4.8/5.0 (433 reviews) - [Buildium](https://www.g2.com/products/buildium/reviews) - 4.4/5.0 (270 reviews)