--- title: Entrata Reviews meta_title: 'Entrata Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 820 reviews by the users' company size, role or industry to find out how Entrata works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 820 scale: '5' date_modified: '2026-08-07' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- # Entrata Reviews **Vendor:** Entrata, Inc. **Category:** [Property Management Software](https://www.g2.com/categories/property-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 820 ## About Entrata Entrata is a comprehensive property management operating system for multifamily communities worldwide. It unifies leasing, operations, and resident engagement into a single, connected system. Through unified workflows and a shared data layer, Entrata eliminates silos and reduces manual processes, creating a system that doesn’t just support work, but actively executes it. The result is greater efficiency, fewer operational gaps, and improved performance at scale. At the center of this platform is Entrata’s Layered Intelligence (ELI+), which delivers purpose-built AI across the most critical moments in the resident lifecycle, including leasing, payments, renewals, and maintenance. From lead conversion to lease signing, ELI+ automates follow-ups, answers prospect inquiries, schedules tours, optimizes rent collection, ensures secure renewals, and streamlines service requests. By embedding intelligence directly into workflows, ELI+ enables teams to operate more efficiently while focusing on high-impact work that drives stronger NOI. Entrata is powered by two core experience platforms: the Operations Experience Platform (OXP) and the Homebody Resident Experience Platform (RXP). OXP transforms property management into an AI-native operating environment where human teams and AI agents work together seamlessly. With built-in automation, governance, and visibility through tools like OXP Studio, operators can manage, monitor, and scale their operations with greater consistency, control, and confidence. On the resident side, Homebody Resident Experience Platform (RXP) delivers a modern, unified app that brings every interaction into one place. Residents can make payments, submit service requests, access renters insurance and deposit alternatives, build credit through rent reporting, and engage with their community, all within a single experience. For operators, this unified platform enhances resident satisfaction and retention while unlocking new ancillary revenue opportunities and enabling customizable, brand-aligned experiences. Together, these capabilities power Entrata’s vision for Autonomous Property Management™, an AI-native, agentic approach where workflows are coordinated and executed across the entire property lifecycle. Instead of relying on teams to manage every task manually, Entrata enables a system where technology and automation drive consistency, speed, and better outcomes, giving operators the freedom to scale efficiently and operate on their own terms. ## Entrata Pros & Cons **What users like:** - Users praise the **ease of use** of Entrata, benefiting from its seamless management and centralized features. (195 reviews) - Users commend Entrata for its **user-friendly interface** , making navigation and training quick and efficient. (87 reviews) - Users value the **easy navigation** of Entrata, making it efficient to find and manage essential tasks. (65 reviews) - Users praise Entrata's **responsive customer support** , making it easy to navigate and implement across teams. (64 reviews) - Users love the **efficiency** of Entrata, streamlining property management and enhancing usability for all parties involved. (64 reviews) - Users find Entrata to be an **intuitive platform** that enhances their experience in multi-family housing management. (60 reviews) - Users find Entrata's **intuitive interface and comprehensive resources** invaluable for efficient property management and streamlined operations. (58 reviews) - Users find **Entrata's navigation easy** , simplifying management tasks across multiple sites and enhancing overall efficiency. (55 reviews) - Information Access (46 reviews) - Reporting Features (46 reviews) **What users dislike:** - Users express dissatisfaction with **missing features** in Entrata, such as needed reports and improved layout for better usability. (43 reviews) - Users find the **poor usability** of Entrata frustrating, impacting navigation and causing workflow inefficiencies. (24 reviews) - Users find the **reporting issues** in Entrata problematic, leading to confusion and unreliable data on occupancy and maintenance. (24 reviews) - Users often face **update issues** with Entrata, leading to problems with reports and slower resolution of feature requests. (23 reviews) - Users experience **poor customer support** with long wait times and unhelpful assistance, impacting their ability to resolve urgent issues. (22 reviews) - Users find the **inadequate reporting** in Entrata confusing, making it hard to understand metrics and user permissions. (20 reviews) - Limited Customization (18 reviews) - Software Bugs (18 reviews) - Lease Management (17 reviews) - Users note that the **interface can feel slow or clunky** at times, impacting the overall experience with Entrata. (17 reviews) ## Entrata Reviews ### 1. Awesome database, quick and nice customer service, efficient. **Rating:** 4.5/5.0 stars **Reviewed by:** Gwyneth P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Entrata?** I really like how I can keep my leads very organized and that it updates even what the tenant does. Everytime I call about screenings to be pushed through the people always helping me are super nice and handle it professionally. **What do you dislike about Entrata?** The only thing I wish was different is that a duplicate application isn't made whe a guarantor is added on. That has been the biggest issue I've seen when working with guarntor's. **What problems is Entrata solving and how is that benefiting you?** They always help me either give me an update when I call them about screenings or can help me push the screening through faster. They are making the application process a lot clearer when they make updates and I appreciate that. ### 2. Makes my job easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Entrata?** Asset management for applicant and resident info **What do you dislike about Entrata?** Searching for names can be somewhat dificult **What problems is Entrata solving and how is that benefiting you?** Asset management and makes my job easier ### 3. User Friendly! **Rating:** 4.0/5.0 stars **Reviewed by:** Julia A. | Promotional Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Entrata?** What I like best about Entrata is that it is very user friendly. It is a simple platform that is easy to use and teach! **What do you dislike about Entrata?** Some of the reports are a bit difficult to use. **What problems is Entrata solving and how is that benefiting you?** Entrata is the main database that all of our staff uses to stay on the same page and keep track of our leads! ### 4. Great app **Rating:** 5.0/5.0 stars **Reviewed by:** Moises M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Entrata?** It's a great app for organized and document everything related to maintenance and leasing properties also organized in an easy way for everyone in general is a well organized app **What do you dislike about Entrata?** It a little bit slow uploading pictures the system sometimes is hard because it uses the data of your phone if the location were you using Entrata has a bad signal it willl take long time tu upload pictures **What problems is Entrata solving and how is that benefiting you?** It's great to organized to me it's really useful for being on top of the work orders and make readys also it helps to allocate resources and staff memebers as well ### 5. Software that has it all! **Rating:** 5.0/5.0 stars **Reviewed by:** Tonya M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Entrata?** I am a user of Entrata, and have been for a few years now. I highly recommend this software. It has everything you need for a community in one place. I used the system to build my website, and all leasing & resident activity. From lead tracking integration, lead activity feeds, prospect to resident activity filters through on one page. There is no "going back to the guest card/application" to review details. Reporting has a lot of selection with filters to pull exactly what information is needed. Payables is simple and quick with a very good PO system. Bulk emailing, quick pricing updates, work order flows, etc. I could go on and on. Since I started using Entrata, I have switched to paperless because everything in the system! EVERYTHING ! **What do you dislike about Entrata?** Only downfall for the software is not as user friendly as some. While it does take some "learning" I do recommend Entrata over other platforms. While it may be expensive for smaller communities, it is worth every dollar. **What problems is Entrata solving and how is that benefiting you?** Accounting and reporting are some areas that needs some improvement. ### 6. Helpful Reports and Client Information **Rating:** 4.0/5.0 stars **Reviewed by:** Lilly F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Entrata?** I like how indepth lead information can be saved and held in one spot. **What do you dislike about Entrata?** Sometimes the filter functions and the SMS functions lag and I have to constantly open new windows and tabs to restart the system. But then it works. I have to do this about 3 times a day. **What problems is Entrata solving and how is that benefiting you?** Entrata's resident tab is very helpful for bringing forth reviews and complaints in an easy-to-see way. I would love to see more options to create clubs/classifieds on the property's end of Entrata, so residents can see what groups activity and information is offered. ### 7. My favorite PM software! **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle K. | Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Entrata?** Entrata is super easy to navigate, and you can always find everything you need quickly. **What do you dislike about Entrata?** There used to be a pricing tool that was super helpful. I wish that would come back! **What problems is Entrata solving and how is that benefiting you?** Paper and filing. Everything is electronically stored which cuts down on paper use and huge files! ### 8. It easy to getr help if you need it. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Entrata?** It stores a lot of information at our fingertips. You can can always get help if neened 24/7 **What do you dislike about Entrata?** I wish the report section of Entrata was as usier friendly as Resman is. **What problems is Entrata solving and how is that benefiting you?** None at the moment ### 9. Entrata is the Right Choice for your PMS Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Heather H. | Systems Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Entrata?** Entrata is user-friendly. You can get into the software and find your way. If you cannot, their support is AMAZING! The Customer Success Managers are TOP NOTCH! The Sales team is there to help you through the process of contracts, etc. OH, did I mention the marketing team? And what about the swag? I have been using Entrata for almost 8 years and truly love it. If I did not mention your team, forgive me, I really do LOVE Entrata! **What do you dislike about Entrata?** Merge fields, I am sorry, had to say it! I can't say much more as Entrata continues to improve on all aspects of their software, their teams, and what else can I say!!! **What problems is Entrata solving and how is that benefiting you?** Online leasing - auto-generation of leases to be exact. Resident portals, yes, residents can pay rent online! They can enter service requests. If you have amenities you offer for rentals, set that up in the resident portal as well! Reporting suites are very user-friendly. You can hyperlink into much of the data to deep dive! ### 10. Entrata is very easy to use and to understand. **Rating:** 5.0/5.0 stars **Reviewed by:** Juana D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Entrata?** i like that when i look for something I don't have to look too much, everything is there in one click. When I cannot find something I see the questions for help and it always has the answer. I use it everyday and when i call customer support they are always nice and very helpful. I like all the features because they are easy to navigate. **What do you dislike about Entrata?** honestly I like everything about entrata. **What problems is Entrata solving and how is that benefiting you?** We use it for property management and I like that everything is in one click. ### 11. Only platform I've used so far **Rating:** 3.5/5.0 stars **Reviewed by:** Benn B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Entrata?** Entrata has a lot of features accessible to handle resident accounts **What do you dislike about Entrata?** I don't really have anything i dislike about it **What problems is Entrata solving and how is that benefiting you?** It is a great way to organize accounts, documents, and keeping track of notes from previous interactions. ### 12. My Entrata representatives are professional and get back to me promptly. **Rating:** 4.5/5.0 stars **Reviewed by:** Diana T. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Entrata?** The representatives from Entrata consistently demonstrate professionalism and responsiveness in their communication with me. **What do you dislike about Entrata?** The outdated Architect HTML designer and blurry logos on the websites. **What problems is Entrata solving and how is that benefiting you?** Entrata provides easy user friendly website templates inrigrated with leasing management, analytics and resident support. ### 13. Entrata Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Entrata?** It is easy to learn. Once you understand the basics, you can do most of everything. It is intuitive enough to figure things out without being taught. **What do you dislike about Entrata?** There are some limitations, I would like to be able to merge applicant account with primary resident accounts for subleases. **What problems is Entrata solving and how is that benefiting you?** Allows me to manage a wide berth of people all in one place. ### 14. Great platform, great tools for any property management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2022 **What do you like best about Entrata?** How easy it is to utilize the tools provided in the system. Helps to organize and manage multiple properties. **What do you dislike about Entrata?** Slow response times to tickets, but appear to get them taken care of. Could have better communication when a solution is delayed. **What problems is Entrata solving and how is that benefiting you?** Faster loading speeds across the platform. Better integrations that make our teams work smarter and not harder. Continue to be a supporting partner if we do need anything. ### 15. So many easy to fix failures **Rating:** 3.0/5.0 stars **Reviewed by:** James S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Entrata?** Covers most of my property needs. Our firm uses this daily. **What do you dislike about Entrata?** Support and service is poor. Responses like 'Sorry' and being ignored aren't helpful. Firefox, the 3rd most used browser in the world with 311 million users isn't supported. 1 line of code fixes it. Still have to keep 2 systems going, 1 just for forms. Help system gives useless 'knowledge base' messages when attempting to report a problem. Generating a ticket is a mess and you just guess at what type of category to put it into. Purposely confusing. They seem to mean well - but at this price product should be more powerful. **What problems is Entrata solving and how is that benefiting you?** centralized management of property. ### 16. Easy and Beginner friendly **Rating:** 5.0/5.0 stars **Reviewed by:** kamille B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2024 **What do you like best about Entrata?** It's beginner-friendly, very easy to navigate, and simple to implement. Customer support is just a click away. Friendly use is a must for me as I will get frustrated easily. We use Entrada frequently in our day-to-day navigation. Entra has several features that are helpful, such as the Marketing hub. Ease of integration is a must because we use Yardi and Entrada simultaneously. **What do you dislike about Entrata?** I love Entrada. No downsides to Entrada. **What problems is Entrata solving and how is that benefiting you?** Integration, and syncing with Yardi. ### 17. What an awesome suite of products **Rating:** 4.0/5.0 stars **Reviewed by:** Joseph K. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Entrata?** It does everything and they keep on adding more features **What do you dislike about Entrata?** Support is mediocre at the best, downright poor at its worst **What problems is Entrata solving and how is that benefiting you?** Entrata is a one stop shop foe everything leasing related ### 18. Issues with Messaging **Rating:** 3.5/5.0 stars **Reviewed by:** Logan S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Entrata?** I love that when our residents are opted in for texting, it automatically logs the incoming and outgoing texts. **What do you dislike about Entrata?** I wish there was an easier way to mass message and that texts were less complicated. It is very frustrating that if I have a text thread and another team member opens it, it disappears on my end. **What problems is Entrata solving and how is that benefiting you?** Entrata helps us to keep record of all communication, which benefits us when referring back to an issue. ### 19. Great for Student Properties **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2024 **What do you like best about Entrata?** The BUA and roommate matching are very helpful in keeping track of student leases. It's pretty inutative and easy for people to learn from scratch. **What do you dislike about Entrata?** Keeping track of add-ons like parking for different terms is difficult. **What problems is Entrata solving and how is that benefiting you?** Entrata allows us to guide prospects from the lead to lease prospect all in one place. Being able to manage student roommate groups helps take the workload off of site staff. ### 20. User Friendly Experience! **Rating:** 4.5/5.0 stars **Reviewed by:** Brandy P. | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Entrata?** The platform is very user-friendly. The coordination easily helps show High and Low priority items and you never have to search long for what you need help with. My favorite thing is that all the reports are customizable. They can be rearranged and tailored to the information and data you are trying to collect. Oh and their support group responds quickly and always assists promptly. **What do you dislike about Entrata?** Entrata updates frequently. So your functions change around and you need to relearn how to access the functions you used in the past. **What problems is Entrata solving and how is that benefiting you?** The Lead, Applicant, and Resident profiles are easy to understand and use. And report building is easy to customize and understand. ### 21. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Entrata?** Everything is easy to find. If you need to find something, the search bar is there to help find what you need! **What do you dislike about Entrata?** There is nothing I dislike about it. It is one of the easiest platforms I have ever used in my years of being in the industry. **What problems is Entrata solving and how is that benefiting you?** They are making everything even easier to use. Even invoicing has gotyen easier this year! ### 22. A consistent and reliable software **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Entrata?** The Entrata resident management system is a great central area for all of our important information on our residents while using a very friendly UI that is easy to learn **What do you dislike about Entrata?** Entrata sometimes has issues with scheduling a follow-up system that is consistent with our company policy's **What problems is Entrata solving and how is that benefiting you?** A database our all our conversation history with residents, portal for them to access documents, and the backbone of what our business operates on ### 23. I am the accountant and I am pleased with Entrata **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Entrata?** I like how the resident profiles and everything AR integrates into the GL system. There are minimal journal entries required at month end. **What do you dislike about Entrata?** The report packets don't hold the parameters that are set on a report, therefore making it impossible to include the report as part of a report packet. **What problems is Entrata solving and how is that benefiting you?** Integration of between property managment and financial administration ### 24. Entrata is definitely a cheat code within the property management industry. **Rating:** 4.5/5.0 stars **Reviewed by:** Rob D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Entrata?** I really like how user friendly it is and how easy it is to customize compared to other management software. I learn something new about Entrata every day. **What do you dislike about Entrata?** I can't think of any downsides to using Entrata. **What problems is Entrata solving and how is that benefiting you?** Entrata solves the problem of having multiple platforms that manage all aspects of the business. Entrata makes it quick and easy to search for, access, and modify information. ### 25. Entrata has everything you could mewd **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2024 **What do you like best about Entrata?** I think the best thing about Entrata is how user friendly the reports are. It makes reporting a lot easier. I also like how advanced and specific the search feature has become. **What do you dislike about Entrata?** I dislike the formatting of Entrata when EliseAI is involved . **What problems is Entrata solving and how is that benefiting you?** Entrata is helping me / my team stay organized. ### 26. Entrata **Rating:** 5.0/5.0 stars **Reviewed by:** Ebony B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Entrata?** Entrata is very useful to our property. It's easy to understand and effective in regard to customer support for our residents. Our residents find it useful to communicate their concerns, questions, and needs through Entrata. **What do you dislike about Entrata?** I don't see any probmlems are downsides to using Entrata. **What problems is Entrata solving and how is that benefiting you?** Entrata is solving communication issues with residents with maintenance requests or any isssues/concerns they may have. ### 27. Make my life at work easier. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2024 **What do you like best about Entrata?** Makes my life at work easier on a daily bases. **What do you dislike about Entrata?** I can not really think of anything I dislike. **What problems is Entrata solving and how is that benefiting you?** Entrata, helps me to manage my property much better. ### 28. Fantastic People at Entrata **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Entrata?** The team at Entrata are so friendly, helpful, and just a joy to work with. Our migration has gone very smoothly. Paige, Todd and Hayden are absolutely the best! **What do you dislike about Entrata?** I do not have any dislikes at this time! **What problems is Entrata solving and how is that benefiting you?** They are restructuring the look of some of the reports that we need done ### 29. Entrata is The Real Deal! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica E. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Entrata?** Where should I start? Entrata built their software with the users in mind, which means it is ever-evolving and improving. They make most functions and settings customizable, so their system can be modified to allow for unique workflows and variations for each client. Entrata is always requesting feedback to make the system even better. Their Core Values are actually my favorite thing about Entrata, because everyone there truly embodies each value. Be The Real Deal is my personal favorite, as they are what they say they are, and they do what they say they'll do. I have never met an Entrata employee who didn't live that value of acting with courage, honesty, and integrity. **What do you dislike about Entrata?** The downside is being a browser based platform we often see load issues due to volume or glitches when a browser tab crashes prior to saving your work. Also, browser variables are frustrating. Entrata has always said to use Google Chrome as it is the most stable for their platform, but when something doesn't function right, the first solution is to log into a different browser like Microsoft Edge or Firefox. **What problems is Entrata solving and how is that benefiting you?** Entrata is constantly improving and expanding their products. We are able to lease, process payments, administrate over residents, and complete our financials all in one place. ### 30. Top Property Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** Katelyn S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Entrata?** User Accessibility Real Time Updates Easy to communicate with residents Portal Customer Support is Great **What do you dislike about Entrata?** I really like Entrata, only con is small issues within the ILS portal. **What problems is Entrata solving and how is that benefiting you?** Entrata makes our everyday business operations easier. It's nice having everything (leasing, maintenance, etc) go through one system so all employees know what is going on. ### 31. Easy to navigate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Entrata?** Entrata is an easier and simpler platform to navigate, with regards to student housing. I have used other PMS systems in the past like YardiOne, Appfolio, Integra, etc.. What I like about using Entrata, compared to others, is that everything you really need is centered in one location, the dashboard. The dashboard is very helpful, it shows you everything that needs attention and categorizes them on the level of urgency. You don't have to click around or search to find things you need for daily operations. I use Entrata everyday, it's a very nice tool to be able to see what is needing attention. **What do you dislike about Entrata?** Entrata does have some bugs when it comes to the resident portal feature. A good amount of residents and their guarantors have run into some issues, logging in, being unable to set up their autopayments correctly. Fortunately, entrata support is very quick to address these issues and often get them resolved. **What problems is Entrata solving and how is that benefiting you?** Entrata has a great call filter that records all the incoming calls. This is very helpful, when reviewing the calls and being able to link them to current residents or applicants. It allows us to go back through a residents account and pull up the call for reference. ### 32. Helpful and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Christine F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Entrata?** Entrata is a very user friendly platform that is straight forwad and easy to understand. I use this platform daily and it easy to naviagte and even though there are many different features inside the one program. It is quite easy to implement all of the tasks that we have to accomplish. Customer support is available when needed. **What do you dislike about Entrata?** The integration of leads and new incoming ones showing up in the same day. **What problems is Entrata solving and how is that benefiting you?** Entrata keeps everything organized and in a task bar right in front of you that is easy to manage ### 33. Got a respons very fast and was able to fix easily **Rating:** 5.0/5.0 stars **Reviewed by:** Deztiny S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Entrata?** Very easy to naigate through program and also the help articles. If you did need help the support team respons quickley and also transfer your request who it needs to go to. **What do you dislike about Entrata?** When they update the system; we don't get notified mostly figure it out on our own. **What problems is Entrata solving and how is that benefiting you?** Tranfer lease, combining two applicants ### 34. Very easy to use!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Entrata?** So easy to navigate and use. Everything is right there on the main screen and very detailed **What do you dislike about Entrata?** To be honest, nothing. It has been one of the easiest softwares I have used and I have been in the industry for 10 years. **What problems is Entrata solving and how is that benefiting you?** Organizing my tenants ### 35. Entrata is the most user friendly property management system I have ever used. **Rating:** 5.0/5.0 stars **Reviewed by:** Kerns C. | Asset Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Entrata?** Be able to tailor reports to your specific needs. **What do you dislike about Entrata?** Sometimes the system runs slow, but not sure if this is a personal computer issue or not. **What problems is Entrata solving and how is that benefiting you?** Easily allows for reports to be pulled that are clean, user friendly, and ready for analysis. ### 36. Easy to Navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Entrata?** I appreciate how easy to navigate the platform is. Reports and data are easy to find and the reporting provides quality information and insights. I am in this system daily and have been for six years and I have not had any problems with the system. **What do you dislike about Entrata?** I do not like having to get an email with a verfcation code although I do understand the importance of it. **What problems is Entrata solving and how is that benefiting you?** As far as I am aware, there are not any problems that we currently face within the system. ### 37. It gets right to the point of the issues at the moment and its very user web friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Jimmy J. | Maintenance, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Entrata?** It has an app and the mobile version works great even when im not on my work computer **What do you dislike about Entrata?** Nothing so far, it actually is user friendly which i love **What problems is Entrata solving and how is that benefiting you?** Work orders and different levels of issues from residents and mgt make it easy to resolve a problem ### 38. Fast, Easy, Helpful, and Stress free! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Entrata?** I love how organized it is! It helps keep everything and everyone in order! **What do you dislike about Entrata?** Nothing. HONESTLY. I've never had an issue using it. **What problems is Entrata solving and how is that benefiting you?** Keeping leads information organized and notifying us when to contact them. Helps us keep in touch with them. ### 39. Very User-Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Entrata?** I like how user-friendly it is. It keeps track of all resident communications so there is a record of how and when someone was contacted. **What do you dislike about Entrata?** Not applicable, so far everything seems great. **What problems is Entrata solving and how is that benefiting you?** Easy to use leases/contracts, financial reports, ### 40. User friendly and super helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Kalote J. | Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Entrata?** I love Entrata for neat storage of all our digital files, resident communication with read receipts, and seamless lease and renewal generation/distributiuon. **What do you dislike about Entrata?** In the search update, some past residents will not come up! However, there was an improvement from the previous search tool that would not show residents on Notice when typing just an apartment number. **What problems is Entrata solving and how is that benefiting you?** We use Entrata for all of our lease generation and renewal offers. It is the site we use to view new applications, where we keep a digital file on each resident, and where our residents use the Resident Portal to make payments. I also use DocScan for our physcial checks! ### 41. I use Entrata on a daily basis, and it is very helpful. **Rating:** 4.0/5.0 stars **Reviewed by:** Jamir W. | Resident Services Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Entrata?** It is very helpful and has a lot of cool features. **What do you dislike about Entrata?** Sometimes it is unresponsive, slow and laggy. **What problems is Entrata solving and how is that benefiting you?** Resident relations ### 42. Entrata Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2024 **What do you like best about Entrata?** Entrata has a lot of features in an easy-to-navigate layout. **What do you dislike about Entrata?** Sometimes Entrata crashes on my computer. **What problems is Entrata solving and how is that benefiting you?** Entrata helps me understand and resolve issues in my property. ### 43. Entrata is leading in the market! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Entrata?** Red alerts, easy navigation, and user-friendly! **What do you dislike about Entrata?** Reports! Reports generate very slowly and they are usually difficult to filter information I need. **What problems is Entrata solving and how is that benefiting you?** I noticed that activity options to record are different. But, that's all I've notice thus far. ### 44. A Second Hand **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Entrata?** I enjoy using entrata because it makes everything easier to find. Very easy to use because of the tabs and also the studying modules that help you learn how to navigate around. **What do you dislike about Entrata?** Entrata has two of the same tabs but it's still easier to find everything you need for your business. **What problems is Entrata solving and how is that benefiting you?** Entrata solves not having to have a lot of paperwork. Every file you need from your resident is on entrata and not only can you find it, they can too. ### 45. entrada review **Rating:** 5.0/5.0 stars **Reviewed by:** Demetrius W. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Entrata?** user freindly very easy to use , easy to read , easy to load info **What do you dislike about Entrata?** unale to accept pymnt untill charges has posted **What problems is Entrata solving and how is that benefiting you?** finding out prorated amounts and move in cost as well move in and move out dates really appreciate availabillity ### 46. Customer service is top notch! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Entrata?** The reports are easy to understand and locate **What do you dislike about Entrata?** I don't love when you have to download a paystub it has to open in PDF format **What problems is Entrata solving and how is that benefiting you?** Entrata has really helped me work through resident screenings ### 47. I love the simplicity of Entrata **Rating:** 5.0/5.0 stars **Reviewed by:** Brianna W. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Entrata?** What I like best about Entrata is it's user friendliness and the number of tools available to us. I especially appreciate the built in training videos that aid us here in the office when we have a question on a feature or need a brief reminder. The user friendly system gives the oppurtunity to learn the system quickly. **What do you dislike about Entrata?** Sometimes ledgers can be tricky to read with automatic reversals and the like, but it is not overly cumbersome. **What problems is Entrata solving and how is that benefiting you?** Entrata is helping us to stay on top of rents, pet activity on the property and communication with residents and future residents. ### 48. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** ana n. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Entrata?** Entrata is very easy to navagate and amazing **What do you dislike about Entrata?** there really is not much I dont like about Entrata maybe just the resdiant portals **What problems is Entrata solving and how is that benefiting you?** easy to rent units and easy to navagte ### 49. Entrata **Rating:** 5.0/5.0 stars **Reviewed by:** Adam R. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Entrata?** Our experience is that entrata handles all aspects of the business well and most importantly integrates well. **What do you dislike about Entrata?** reporting could be improved. payment processing should be shorter. **What problems is Entrata solving and how is that benefiting you?** providing a whole business platform ### 50. A Comprehensive Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Entrata?** Easy to manage & Invoices are so smooth to enter. **What do you dislike about Entrata?** Occasionally is very slow. Can get complex entering applications. **What problems is Entrata solving and how is that benefiting you?** Application process wasn't letting us approve an application I would get an Error 500. I was able to fix the problem alone because employees of Entrata couldn't. ## Entrata Discussions - [What is Entrata used for?](https://www.g2.com/discussions/what-is-entrata-used-for) - 1 comment - [What software do property managers use?](https://www.g2.com/discussions/entrata-what-software-do-property-managers-use) - 3 comments - [View Entrata pricing details and edition comparison](https://www.g2.com/products/entrata/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+10%3A24%3A46+-0500&secure%5Bsession_id%5D=c0f16e63-601a-462e-a908-39600d7039cc&secure%5Btoken%5D=fe06a70cf58e2c0c655ad82df27b1fdf1da91b05c901abc5dde89d31656ac479&format=llm_user) ## Entrata Integrations - [Bluemoon Enterprise](https://www.g2.com/products/bluemoon-enterprise/reviews) - [EliseAI](https://www.g2.com/products/eliseai/reviews) - [Jetty](https://www.g2.com/products/jetty-jetty/reviews) - [Leonardo247](https://www.g2.com/products/leonardo247/reviews) - [NetVendor](https://www.g2.com/products/netvendor/reviews) - [Nova Credit's Platform](https://www.g2.com/products/nova-credit-s-platform/reviews) - [Opiniion](https://www.g2.com/products/opiniion/reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) - [PetScreening](https://www.g2.com/products/petscreening/reviews) - [RealPage OneSite](https://www.g2.com/products/realpage-onesite/reviews) - [Respage](https://www.g2.com/products/respage/reviews) - [Vitality](https://www.g2.com/products/vitality/reviews) - [Yardi Breeze](https://www.g2.com/products/yardi-breeze/reviews) ## Entrata Features **Lease Administration Platform Features** - Portfolio Administration - Lease Accounting - Lease Auditing - Document Management - Critical Date Alarms - Regulatory Compliance - Localization - Integration / APIs - Reporting - Activity Dashboard - Compliance Management - Property Management - Contract/License Management - Tenant Management - Work Order Management - User Management - Workflow Management - Insurance Management - Template Management - Invoice Management - Asset Lifecycle Management - Maintenance Management - Task Management - Contact Management - Audit Management - Vendor Management - Portfolio Management - Real-Time Reporting **Leasing** - Vacancy Advertising - Rental Applications - Tenant Screening - Lease Templates - Document Management - Occupancy Management - Housekeeping Management - Contact Management - Complaint Management **Building Operations** - Maintenance Service Requests - Property Inspections - Service Portals - Building Announcements - Resource Reservations - Residential Properties **Portfolio Management** - Portfolio Risk Management - Report Generation - Integrate With Investment Software **Agentic AI - Lease Administration** - Cross-system Integration - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - AI Copilot - Billing & Invoicing - Commercial Leases - Residential Leases - Customizable Reports - Reporting & Statistics - Transaction History - Document Storage - Recurring/Subscription Billing - Electronic Payments - Mobile Access - Client Portal - Activity Tracking - Retail Leases - Customer Database - Self Service Portal - Alerts/Notifications - Lease Origination - Generative AI - Reminders - General Ledger - Expense Tracking - Maintenance Scheduling - Lease Tracking - Multi-Currency - Contact Database - Audit Trail **Accounting** - Property Accounting - Online Payment - Company Financials - Certificates of Insurance (COI) - Dashboards - Overdue Payments - Commercial Properties - Activity Dashboard - Electronic Payments **Agentic AI - Property Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Operations** - Tenant Portal - Integration with Rental Payment Solution - Lease Application Management - Tenant Screening - Amenity Management - Accounting Module - Maintenance Management - Listing Syndication - Work Order Management - Communication Management - Vendor Management - Marketing Management - Service Request Management - Reservations Management - Listing Management - Third-Party Integrations - Task Management - Tax Management - Financial Management - Channel Management - Owner Portal - Calendar Management - Contract/License Management - Vacancy Management - Faculty/Staff Management - Workflow Management - Inspection Management - Lead Management - Insurance Management - Background Screening - Website Management **Agentic AI - Property Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Budget Tracking - Property Database - Alerts/Notifications - Transaction History - Late Fee Calculation - Credit Check - Expense Tracking - Billing & Invoicing - AI Copilot - API - Payment Processing - Document Storage - Maintenance Scheduling - Reminders - Reporting & Statistics - Data Import/Export - Generative AI - Digital Signature - Rent Tracking - Web-based Deployment - Rent Collection - Lease Tracking - Customizable Branding - Transaction Monitoring - For Real Estate - Financial Reporting - For Property Managers - Tenant Tracking - Credit Card Processing - Dynamic Pricing - For Hospitality Industry - Violation Tracking - For Residential - Search/Filter - Guest Tracking - Multi-Location - Mobile App - Electronic Signature - Utility Billing - Role-Based Permissions - Activity Tracking - Virtual Tour - Discussions/Forums - File Sharing - Drag & Drop - Recurring/Subscription Billing - For Commercial Real Estate - Client/Property Matching ## Top Entrata Alternatives - [AppFolio](https://www.g2.com/products/appfolio/reviews) - 4.6/5.0 (1,021 reviews) - [ResMan](https://www.g2.com/products/resman/reviews) - 4.8/5.0 (433 reviews) - [Buildium](https://www.g2.com/products/buildium/reviews) - 4.4/5.0 (270 reviews)