--- title: Entrata Reviews meta_title: 'Entrata Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 820 reviews by the users' company size, role or industry to find out how Entrata works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 820 scale: '5' date_modified: '2026-08-06' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- # Entrata Reviews **Vendor:** Entrata, Inc. **Category:** [Property Management Software](https://www.g2.com/categories/property-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 820 ## About Entrata Entrata is a comprehensive property management operating system for multifamily communities worldwide. It unifies leasing, operations, and resident engagement into a single, connected system. Through unified workflows and a shared data layer, Entrata eliminates silos and reduces manual processes, creating a system that doesn’t just support work, but actively executes it. The result is greater efficiency, fewer operational gaps, and improved performance at scale. At the center of this platform is Entrata’s Layered Intelligence (ELI+), which delivers purpose-built AI across the most critical moments in the resident lifecycle, including leasing, payments, renewals, and maintenance. From lead conversion to lease signing, ELI+ automates follow-ups, answers prospect inquiries, schedules tours, optimizes rent collection, ensures secure renewals, and streamlines service requests. By embedding intelligence directly into workflows, ELI+ enables teams to operate more efficiently while focusing on high-impact work that drives stronger NOI. Entrata is powered by two core experience platforms: the Operations Experience Platform (OXP) and the Homebody Resident Experience Platform (RXP). OXP transforms property management into an AI-native operating environment where human teams and AI agents work together seamlessly. With built-in automation, governance, and visibility through tools like OXP Studio, operators can manage, monitor, and scale their operations with greater consistency, control, and confidence. On the resident side, Homebody Resident Experience Platform (RXP) delivers a modern, unified app that brings every interaction into one place. Residents can make payments, submit service requests, access renters insurance and deposit alternatives, build credit through rent reporting, and engage with their community, all within a single experience. For operators, this unified platform enhances resident satisfaction and retention while unlocking new ancillary revenue opportunities and enabling customizable, brand-aligned experiences. Together, these capabilities power Entrata’s vision for Autonomous Property Management™, an AI-native, agentic approach where workflows are coordinated and executed across the entire property lifecycle. Instead of relying on teams to manage every task manually, Entrata enables a system where technology and automation drive consistency, speed, and better outcomes, giving operators the freedom to scale efficiently and operate on their own terms. ## Entrata Pros & Cons **What users like:** - Users praise the **ease of use** of Entrata, benefiting from its seamless management and centralized features. (195 reviews) - Users commend Entrata for its **user-friendly interface** , making navigation and training quick and efficient. (87 reviews) - Users value the **easy navigation** of Entrata, making it efficient to find and manage essential tasks. (65 reviews) - Users praise Entrata's **responsive customer support** , making it easy to navigate and implement across teams. (64 reviews) - Users love the **efficiency** of Entrata, streamlining property management and enhancing usability for all parties involved. (64 reviews) - Users find Entrata to be an **intuitive platform** that enhances their experience in multi-family housing management. (60 reviews) - Users find Entrata's **intuitive interface and comprehensive resources** invaluable for efficient property management and streamlined operations. (58 reviews) - Users find **Entrata's navigation easy** , simplifying management tasks across multiple sites and enhancing overall efficiency. (55 reviews) - Information Access (46 reviews) - Reporting Features (46 reviews) **What users dislike:** - Users express dissatisfaction with **missing features** in Entrata, such as needed reports and improved layout for better usability. (43 reviews) - Users find the **poor usability** of Entrata frustrating, impacting navigation and causing workflow inefficiencies. (24 reviews) - Users find the **reporting issues** in Entrata problematic, leading to confusion and unreliable data on occupancy and maintenance. (24 reviews) - Users often face **update issues** with Entrata, leading to problems with reports and slower resolution of feature requests. (23 reviews) - Users experience **poor customer support** with long wait times and unhelpful assistance, impacting their ability to resolve urgent issues. (22 reviews) - Users find the **inadequate reporting** in Entrata confusing, making it hard to understand metrics and user permissions. (20 reviews) - Limited Customization (18 reviews) - Software Bugs (18 reviews) - Lease Management (17 reviews) - Users note that the **interface can feel slow or clunky** at times, impacting the overall experience with Entrata. (17 reviews) ## Entrata Reviews ### 1. Outstanding Customer Support and Effortless Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley G. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Entrata?** Customer support, easy to use, consistent **What do you dislike about Entrata?** Sometimes it goes down or there are glitches and we have to contact support **What problems is Entrata solving and how is that benefiting you?** Property management ### 2. It’s Good Until It’s Not! **Rating:** 3.0/5.0 stars **Reviewed by:** Rose M. | Leasing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2024 **What do you like best about Entrata?** When I came in to property management 3 years ago, my 1st year learning all there is to know was made super easy with the help and ease of use that Entrata has to offer in the entrata training resources and help center. **What do you dislike about Entrata?** Being in a by the bed lease, student housing community we have lots of manual work arounds that we had to improvise with. That has been the most unfortunate opportunity for me, its just extra work when you have to manual add or delete students that may need a guarantor or they may not be 18, etc. lots of duplicated leads that way that then are unable to be combined or merged. **What problems is Entrata solving and how is that benefiting you?** Helping to streamline our bulk move ins for our room assignments board in student housing has been a breeze! ### 3. Still overall pleased with Entrata **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2022 **What do you like best about Entrata?** I like that Entrata is investing more into AI platforms, but not so much in a way that completely removes the human element from the roles. **What do you dislike about Entrata?** My only area for improvement would be not to release functionality until it is fully designed. A few releases have been half completed with more changes to occur in the future and that can be frustrating. But overall, I do still love this product and would recommend to any company looking for a new PMS. **What problems is Entrata solving and how is that benefiting you?** There are not any problems at this time that I can think of. So far, so good! ### 4. Best, user-friendly software for property management! **Rating:** 5.0/5.0 stars **Reviewed by:** Jilian Z. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Entrata?** I’ve tried several property management software solutions in the past, but none compare to this one. It’s incredibly user-friendly and packed with features that actually make managing properties a breeze. The interface is clean, intuitive, and easy to navigate, even for those who aren’t tech-savvy. Setting up my properties, tenants, and leases was quick and straightforward. The dashboard provides an overview of everything I need in one place—no more hunting through menus to find what I need! **What do you dislike about Entrata?** I do appreciate the thoroughness of completing the background checks, but I wish screening would not take as long as it does. Also, it does not let us know when applications have been started or any notifications of any new tour appointments. **What problems is Entrata solving and how is that benefiting you?** Reporting, the approval of invoicing and my favorite is resident communication! ### 5. Willing to work **Rating:** 4.5/5.0 stars **Reviewed by:** Tina B. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Entrata?** For about 6 months, the historical data access we were given, didnt work at all. **What do you dislike about Entrata?** When things are set up, they should not take as long to configure and get corrected to work. **What problems is Entrata solving and how is that benefiting you?** There are a few things that we brought up in our trainings that they took note of and said they are actually looking into adding certain features. ### 6. Reviewer role- find Entrata very usefull as it provide us global search bar. **Rating:** 5.0/5.0 stars **Reviewed by:** sadhna k. | Assistant team lead, Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Entrata?** Provide global search to search anything. **What do you dislike about Entrata?** It should provide the reports in a zip folder. **What problems is Entrata solving and how is that benefiting you?** Some time we need the exact number of vacant unit in the Rent roll. Which helps me through the genereated reportes. I find many usefull reports in it like AR aging, Rent deposit details and payment in transit summary, ETC. ### 7. More AI features that help with lease approvals and resident contacts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Entrata?** We love the way it's so easy to use and make my job 100 easier **What do you dislike about Entrata?** We don't like that sometimes we use the quick search and it doesn't show all the people that live in that apartment **What problems is Entrata solving and how is that benefiting you?** organization the residents and leases that are needed because we have a big property ### 8. Easy to Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Entrata?** Entrata is extremely user-friendly and simple to learn, even for those who have never used it before. I appreciate that, for the most part, everything opens within a single window, making navigation straightforward. It's also easy to locate everything you need. **What do you dislike about Entrata?** At times, it can be difficult to locate the resident or previous resident you need. I believe this challenge arises because we rely on building and apartment numbers. Sometimes the only way to figure out is by remembering the name of who was in that particular unit because using the building and apartment number the unit wont show up. **What problems is Entrata solving and how is that benefiting you?** I appreciate that everything is centralized in one place, rather than being spread out across multiple sister sites or similar alternatives. ### 9. Effective Lead Management with a Smooth Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Arthur N. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Entrata?** I like Entrata for its lead management and follow-up capabilities. The initial setup was smooth, which I really appreciated. **What do you dislike about Entrata?** I find that feature consistency could be improved after updates. **What problems is Entrata solving and how is that benefiting you?** I use Entrata for property performance analytics, it solves the time-consuming lease renewal process, and I like its lead management and follow-up features. ### 10. Entrata over everything! **Rating:** 5.0/5.0 stars **Reviewed by:** MacKenzie F. | Assistant Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Entrata?** I love the simplicity of Entrata. You can always find exactly what you're looking for, and it's consistent. I know where all my reports are, where resident contact is, leads, etc. It is the most user-friendly software I've used in property management and I love it! **What do you dislike about Entrata?** Sometimes I find it difficult to know exactly what numbers are being reported from different filters. **What problems is Entrata solving and how is that benefiting you?** Entrata is helping us to lease up a gorgeous new building and helping streamline the application process for prospects and employees! ### 11. It’s a great platform to manage residents. **Rating:** 4.5/5.0 stars **Reviewed by:** Paris D. | Leasing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Entrata?** I like how it has a little tab with different menu options that help you see things like delinquent residents. As well, as the total number of vacant units. It really helps you keep up with who you need to reach back out to. Also, I like that it records and attaches the phone number of most incoming calls to store them as potential leads. It’s very helpful in case you missed some information about an individual. **What do you dislike about Entrata?** I don’t like the new layout it looks kind of off and it makes it hard to go to the right area sometimes. Also, I wish the residents that need contact section was also on the dashboard so it is easier to be reminded. Lastly, I wish that entrata could have more options in their drop down menus as far as why are you canceling a lead. I don’t like putting other so much because they are simply uninterested sometimes. **What problems is Entrata solving and how is that benefiting you?** Being able to keeping up with maintenance reports. Now they are sorta streamlined in and we just have to check for more after we print the set of the day. ### 12. Entrata is a user-friendly and reliable facility management platfoRm **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos Alberto B. | Assistant to the Apartment Maintenance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Entrata?** Entrata has greatly improved our facility management workflow. It’s easy to navigate, efficient for handling work orders, and helps us keep residents informed in real time. **What do you dislike about Entrata?** Unable to make progress on the activity and only keep it in a holding position. For example, if it’s an emergency, it is addressed, but if a minor repair remains pending, the work order should stay open but be downgraded to a lower impact. **What problems is Entrata solving and how is that benefiting you?** Tracking and history of unit failures to seek permanent solutions ### 13. Straightforward and Easy to Use with Lots of Good Features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Entrata?** I use Entrata every day, and I find it very helpful thanks to the wide range of filters that make it easy to narrow down search results. I also appreciate the variety of reporting options it offers, which adds to its usefulness. **What do you dislike about Entrata?** Entrata does not provide a way to communicate directly with vendors and contractors. It can also be difficult to see a unit's work order history beyond just one tenant. **What problems is Entrata solving and how is that benefiting you?** The process of creating and executing maintenance requests, as well as communicating with tenants, has become much smoother. This enables us to handle and resolve work requests more quickly and efficiently. It also helps outline charges on the tenant's full ledger which can help explain financials. ### 14. Stable user environment **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph F. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Entrata?** User customization is easily controlled by corporate structures. **What do you dislike about Entrata?** Establishing guidelines for overall application effectiveness, leading to availability of complete application tools to all user levels. Integration of the Entrata calendar and notifications to Outlook would improve usage. **What problems is Entrata solving and how is that benefiting you?** The potential to integrate other applications into an enterprise-like platform. ### 15. As an Property Accountant i enjoyed using it. **Rating:** 4.5/5.0 stars **Reviewed by:** sadhna K. | property accountant., Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Entrata?** I like the details of deposit from Entrata and one another thing is that it provides multiple reports. **What do you dislike about Entrata?** It log out in short time and needs to login again to use it. **What problems is Entrata solving and how is that benefiting you?** Now Entrata is more useful as property accountant roles as provides saved filter for multiple property. ### 16. “Makes Leasing and Resident Management So Much Easier” **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Entrata?** What I like best about Entrata is how user-friendly and comprehensive the platform is. It combines everything we need for property management—leasing, accounting, maintenance, and resident communication—into one system. The dashboard is intuitive, which makes it easy to track leads, manage renewals, and follow up with prospects efficiently. The automated workflows also save a ton of time and reduce manual data entry. Overall, it keeps our team organized and helps improve our response time with residents and prospects. **What do you dislike about Entrata?** At times, Entrata can feel a bit cluttered—there are so many features that it takes extra time to find exactly what you need. The task management section could also be more intuitive, especially when updating or completing leads and call follow-ups. A simpler, faster interface would make daily leasing operations smoother. **What problems is Entrata solving and how is that benefiting you?** Entrata helps our team manage prospects and residents more efficiently. Instead of juggling separate systems for leads, renewals, and maintenance, everything is accessible in one place. It keeps us on top of follow-ups, ensures no task gets overlooked, and makes it easier to communicate with residents quickly. That organization has led to faster response times and higher resident satisfaction. ### 17. I manage 245 units at a garden style apartment complex **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Entrata?** very efficient and organized with work orders **What do you dislike about Entrata?** nothing to improve on only thing is when properties limit access **What problems is Entrata solving and how is that benefiting you?** It is solving whether I should accept an applicant or not ### 18. Entrata Makes Student Housing Management So Much Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Janissa N. | Leasing & Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Entrata?** We've been using Entrata for a while now at our student housing property, and I have to say—it’s genuinely one of the best platforms out there. It’s easy to use, super intuitive, and designed in a way that makes day-to-day tasks way less stressful. The interface is clean and organized without feeling cold or overly “corporate.” It’s super simple to navigate, even for newer team members. I love that everything is right where you’d expect it to be. You can quickly check leasing stats, send messages to residents, and keep up with important tasks all from the dashboard. It’s one of those platforms where you don’t need a long training session to figure it out - you just kind of get it. As someone who works in student housing, the details really matter. Entrata does a great job of supporting the unique things we deal with, like assigning individual bed spaces, matching roommates, and managing a lot of leases at once. The system handles all of that smoothly, and the automation features help us save so much time, especially during busy seasons like move-ins and renewals. The resident side is also super user-friendly. Our students can pay rent, submit maintenance requests, and access their lease or documents all from their portal or phone, which means fewer questions and less back-and-forth for us. All in all, Entrata makes a huge difference in how we run things. It just works. It’s reliable, smart, and actually built for what we do in student housing. If you manage a student property and want something that makes your life easier, Entrata is 100% worth it. **What do you dislike about Entrata?** It’s not necessarily hard, but it’s definitely not intuitive at first. There’s a learning curve, and it takes a while to figure out the best way to get through certain processes efficiently. Once you do get the hang of it, though, it becomes second nature, but it’s still a little frustrating that some of the processes aren’t more direct or built-in. **What problems is Entrata solving and how is that benefiting you?** Entrata helps streamline the leasing process, especially with high-volume student properties. The ability to assign individual bed spaces, track lease statuses, and automate reminders or messages keeps everything moving without having to chase people down. ### 19. Session Timeouts Are Too Short **Rating:** 2.5/5.0 stars **Reviewed by:** Indira H. | leasing specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Entrata?** how fast and smoothly it runs, it is not glitchy easy to use **What do you dislike about Entrata?** how short it keeps you logged in and how sometimes it doesnt transfer people into their room **What problems is Entrata solving and how is that benefiting you?** keeping information stored in one place ### 20. Best Software in the Industry **Rating:** 5.0/5.0 stars **Reviewed by:** David N. | Regional Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Entrata?** Overall, Entrata is a clean, user-friendly platform for paying rent, submitting maintenance requests, and managing lease documents. The portal is easy to navigate on both desktop and mobile, and notifications help keep track of due dates. **What do you dislike about Entrata?** Occasionally, the interface can feel a bit slow or clunky when uploading files, but it's reliable and gets the job done. A solid all-in-one tool for renters. **What problems is Entrata solving and how is that benefiting you?** Entrata helps streamline property management by centralizing leasing, payments, maintenance, and communication in one platform. It reduces manual work, improves visibility into key metrics like occupancy and delinquency, and enhances the resident experience through an easy-to-use portal. Overall, it saves time, increases efficiency, and helps us stay organized. ### 21. The one-stop-shop property mgmt software **Rating:** 5.0/5.0 stars **Reviewed by:** jakobe a. | Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Entrata?** The user interface. The ease of Entrata on the user and resident sides are both easy to navigate and learn. Even when I am training new hires, they pick up on tasks easily. It's simple yet effective. They are extremely responsive when it comes to customer service concerns. Our internal IT department raves of Entrata's help. **What do you dislike about Entrata?** The backend of reports can be confusing at times. For instance, when reviewing the projected occupancy report, it counts application versus completed leases. It's great to stay on top of the momentum though it may produce a false reading if looking for concrete numbers for reporting. **What problems is Entrata solving and how is that benefiting you?** Reporting. PO/Invoices. Lead management. Resident Portals. Budgets. ### 22. Entrata Review! **Rating:** 3.5/5.0 stars **Reviewed by:** University V. | Leasing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Entrata?** Very user friendly, Entrata team is on top of things if something goes wrong, very advanced technology and I have used this software for two different properties I've worked for! **What do you dislike about Entrata?** Slow to update and get to pages sometimes which can be very frustrating especially during leasing season. **What problems is Entrata solving and how is that benefiting you?** Again very user friendly. I can move through Entrata swiftly and with confidence in knowing where I am going. ### 23. Great product with excellent client support. **Rating:** 5.0/5.0 stars **Reviewed by:** Nick C. | Vice President, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Entrata?** The software has a great user experience and evolves with our company's needs. Entrata is always at the forefront of innovation and provide the support to our team to help them us to the best of their ability. Our teams use Entrata every day to provide the best operational service possible. **What do you dislike about Entrata?** As of right now, nothing. Entrata is in my opinion the top property management software. **What problems is Entrata solving and how is that benefiting you?** To manage all residents, finances, vendors, and sales all in one platform. Our team does not need multiple log ins - they have the ability to manage the day to day company objectives from one platform. ### 24. Makes easy way to work **Rating:** 5.0/5.0 stars **Reviewed by:** Freddy S. | Maintenance Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Entrata?** The app is great, you can reach all easily… I love it **What do you dislike about Entrata?** Yes, we need to see work orders videos, that would be awesome **What problems is Entrata solving and how is that benefiting you?** We can do it the job quickly and easy ### 25. Entrata is a wonderful platform! Very User Friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessee M. | Senior Leasing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2022 **What do you like best about Entrata?** Being able to find past reports helps tremendously. **What do you dislike about Entrata?** Nothing that I can think of at the moment. **What problems is Entrata solving and how is that benefiting you?** Entrata makes it easy to process applicants and to assist our resident with everyday needs. ### 26. Entrata keeps things simple and automatic. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Entrata?** It's very good about keeping things organized with all of it's tabs. **What do you dislike about Entrata?** They often push updates which can be good, but many times make it so I need to learn a new way of doing something, or make it a little harder to do certain processes. One instance, they updated recurring charges so you can't copy/paste dates, which can add a lot of extra time and room for error when adding multiple charges at once. **What problems is Entrata solving and how is that benefiting you?** It makes it really easy to manage my property in many different areas, whether it's leasing, or maintenance, or delinquency. ### 27. Fast, Reliable, and the Best Property Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** Carolina s. | Assistant General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Entrata?** easy and fast functionability. never experiences lagging. been working with entrata for years and its the best property management software ive ever used. **What do you dislike about Entrata?** maybe having a way to receive notifications once prospects reply to messages/emails on entrata. **What problems is Entrata solving and how is that benefiting you?** problem with residents and prospects, sending mass emails and texts. following up with new and existent guest cards as well as applications started and finished. ### 28. Super User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly H. | Assistant Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Entrata?** Entrata is user friendly! There are no noticeable bugs, and if there are, you can contact the company and they will fix them right away. **What do you dislike about Entrata?** It can be really slow. Just depends on the day. **What problems is Entrata solving and how is that benefiting you?** They are helping manage bed space changes and lease generation, floor plan sorting, and pricing differentiation. ### 29. Entrata is the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro D. | Leasing Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Entrata?** Entrata is both useful and resourceful. I appreciate its organization and how simple it is to navigate everything. It makes it easy to access information, from names and phone numbers to leads and property percentages. **What do you dislike about Entrata?** Maybe add a dark mode since we’re staring at the screen daily. **What problems is Entrata solving and how is that benefiting you?** Creating leads and reminding me to follow up with the lead by a certain date. Even if it’s 2 or 3 months down the road. Entrata gives me that reminder to execute when it’s the residents desired move in date. ### 30. Super Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Entrata?** When having an open ticket they respond with a few hours so you are not waiting around. They are quick to resolve things **What do you dislike about Entrata?** I do not think there is anything we dislike **What problems is Entrata solving and how is that benefiting you?** When having them to sign to authorize us to screen them, but that saves us because we will know what kind of criminal background they have. ### 31. Easy, User-Friendly Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Entrata?** Reporting is easy and user friendly. Thanks **What do you dislike about Entrata?** Getting kicked out every seven days. Thanks **What problems is Entrata solving and how is that benefiting you?** I do not currently have an issue ### 32. Easy workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2018 **What do you like best about Entrata?** Workflow from prospect to leasing to leases worked great **What do you dislike about Entrata?** I didn’t like that I couldn’t wuickly edit fields and have it save. For example editing a prospects name. It almost never saved correctly from the first input. **What problems is Entrata solving and how is that benefiting you?** Managing leads and billing for multifamily uses. ### 33. Better than Yardi **Rating:** 5.0/5.0 stars **Reviewed by:** phylicia C. | Property Manger, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Entrata?** It easy to understand. They have one on one training anytime you call . The call support **What do you dislike about Entrata?** I don't have any problem with it. I give 5 star **What problems is Entrata solving and how is that benefiting you?** it help understand how they transfer someone from another unit ### 34. Entrata A Leasing Agent's Most Effective Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Steve S. | Leasing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Entrata?** The ease of use, support using each day. **What do you dislike about Entrata?** The approval process timely in some case **What problems is Entrata solving and how is that benefiting you?** Entrata gathers the leads and applicants in way that is easy to make a priority list of who first to call. ### 35. Great program for maintenance professionals. **Rating:** 5.0/5.0 stars **Reviewed by:** David D. | Lead Facilities Maintenance Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2025 **What do you like best about Entrata?** I like that it’s easy to navigate and I find it very good. Good for organizing work as well as assisting with inventory. **What do you dislike about Entrata?** So far is not much that I haven’t liked about Entrata. **What problems is Entrata solving and how is that benefiting you?** this program assist me in keeping Work organized assisting with inventory. I really like that I can assign and time work as well if needed. It truly helps me be more efficient and organized. ### 36. Entrata is very easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Entrata?** I love that Entrata is easy to learn, and that the team is very responsive if there is ever an issue. I love that all of my resident information is readily available along with property reports. I use entrata every day, its 90% of my job! So I would consider myself an entrata savant. **What do you dislike about Entrata?** There is a little glitch in the search bar function to where entrata wont populate some leads or residents. For instance, if I want to look up "Emily Imboden" and I type "Emily I" entrata shows "no results." I have to either type in the full name or scroll through the numerous Emily's to find the one i'm looking for. Same with resident unit numbers; some unit numbers wont populate when you search for them, like unit 16. I would also love to see a function in the activity log where we can highlight important calls. When we pin a note it highlights the entry in orange. I love that! But I wish we could highlight or pin phone calls and texts too. **What problems is Entrata solving and how is that benefiting you?** Without entrata, we would have to do everything by hand. Applications, websites, leases, move-in and move-out inspections, running reports, resident ledgers for charges, and more! Entrata interfaces with everything around the property so well that we don't even have a filing cabinet in office! ### 37. The Best Large-Scale Property Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua W. | Operations Training Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Entrata?** Entrata has an intuitive workflow for everything and a built-tool for each aspect of multifamily property management. There is no need to go outside of the Entrata ecosystem if you want all parts of your operations in one place. With other management systems, integrations or supplementations are necessary to have well-rounded functionality. I love that Entrata is my one-stop for everything. As a company trainer, the instant customer support is what sets it apart from everyone else. You can call and get live person in seconds in you can't quickly find what you need in the training library with videos, articles, and other media. The best feature I like is the referral function. It allows you to track and make use of all lead referrals, not just locator referrals. It's an amazing tool that really lets you track and see the fruits of your outreach marketing efforts. You can run reports and e-blast the referral database just like regular leads. **What do you dislike about Entrata?** I have yet to find a feature I am completely dissatisfied with in Entrata, but there are areas of improvement. On the affordable component, I think it would be great to be able to input more data attached to residents profiles that are HCV recipients. We should be able to see their case manager, PHA, and other snapshot information on their profiles. There should also be a way to mark HCV residents in reports. When you have market properties that accept limited vouchers, it is hard to not lose track of them. Currently, we add asterisks to the resident's names, but that is workaround and negatively affects lease generation. **What problems is Entrata solving and how is that benefiting you?** Entrata offers the largest amount of support for it's users, which greatly benefits companies that are scaling and growing. Our company is acquiring significant holdings and needs to a PMS that can grow with it and provide consistency fromt he start. That consistency and ease of use/learning curve are how we benefit most. ### 38. Such a breath of fresh air **Rating:** 5.0/5.0 stars **Reviewed by:** Dave R. | Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Entrata?** Entrata is easy to use as a Service Manager. I can easily create reports, submit work orders, and manage them from the palm of my hand in the app. The implementation was a little rocky at first, but overall things have now gotten easier since we made the change. I use the app continually throughout the day. **What do you dislike about Entrata?** The only thing I don't like is that I have to ask for a lot of permissions. Furthermore, I would like my technicians to stop closing work orders, and report them directly to me. **What problems is Entrata solving and how is that benefiting you?** Entrata makes tracking work orders a breeze. It also creates custom reports (instances) that I can produce every day. ### 39. An In-Depth Look from a Lead Facilities Maintenance Technician's Perspective **Rating:** 5.0/5.0 stars **Reviewed by:** David D. | Facilities Maintenance Technician , Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Entrata?** Entrata is an exceptional software solution for facilities maintenance teams, offering a comprehensive suite of features that enhance organization, streamline work order management, and improve communication across all levels. As a Lead Facilities Maintenance Technician, I find its ability to track budgets, materials, and labor hours essential for maintaining cost control and operational efficiency. The platform allows for the creation of detailed work orders, where tools and materials used can be logged, providing a transparent view of resource consumption and time spent on each project. Real-time updates and notifications ensure that both technicians and management are always aligned on the status of work orders, while the mobile app enables field teams to update progress directly from job sites. Additionally, Entrata’s reporting capabilities offer insightful analytics on project costs, performance metrics, and overall efficiency, which are invaluable for both day-to-day operations and long-term planning. Ultimately, Entrata improves workflow efficiency, boosts communication, and helps facilities teams stay on top of both budget and project status with ease. **What do you dislike about Entrata?** Overall, I really like this software that much to say wrong where I would improve a little is maybe adding in some resources for training and inventory. **What problems is Entrata solving and how is that benefiting you?** Helps with orientation of work with whole team. It assists by allowing myself and upper management to assist and monitor projects keep everything on time. It also helps with preventative measures to allow for future work to be scheduled. ### 40. I have loved using Entrata **Rating:** 5.0/5.0 stars **Reviewed by:** Latoya M. | Community Health Worker, Mental Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Entrata?** The ease and convenience of the system is amazing; especially navigating through the dashboard. **What do you dislike about Entrata?** The length of time that it takes to download certain reports, such as the property pulse. **What problems is Entrata solving and how is that benefiting you?** Entrata is the heartbeat of our property, streamlining nearly every aspect of our operations. It solves key problems like fragmented communication, inefficient workflows, and manual processes that used to slow us down. With everything in one centralized platform—from leasing and payments to maintenance and resident communication—we’re able to work more efficiently and provide a better experience for our residents. It’s made our team more connected and our day-to-day tasks more manageable, ultimately saving us time and improving our service. ### 41. Incredibly Easy to Use for So Much **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Entrata?** I love out easy it is to use and you can use it form so much **What do you dislike about Entrata?** the load times and when site is down, it's not fun to deal with **What problems is Entrata solving and how is that benefiting you?** Leasing ### 42. I have used many different property management software and Entrata is just so user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Sara D. | Assistant Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Entrata?** Entrata is great because it tells you what to do next, there's no critical thinking. The resident portal app is nice and easy to use as well. Entrata categorizes everything so well so we are not clicking a thousand different areas to find what we need. **What do you dislike about Entrata?** Honestly, there's not much I don't like. I'm not a fan of having to upload a lease for a renewal 2-3 X before it goes into countersign mode. **What problems is Entrata solving and how is that benefiting you?** I like how Entrata sends out automatic notices, that's one less thing I need to remember/schedule. ### 43. Awesome Experience so far **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy M. | Leasing Professional, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Entrata?** Easy to use, and easy to learn. When we switched from Yardi to Entrata it was a relief. **What do you dislike about Entrata?** Some technical things happen on occassion, and they update things all the time and I don't know what all they did. **What problems is Entrata solving and how is that benefiting you?** It helps with managing leads. I am able to schedule exactly when i want to reach out to certain prospects/leads ### 44. Effortless to Use and Delivers a Great Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Entrata?** the breakdown of maintenance issues and ease of use **What do you dislike about Entrata?** so many tabs that make it hard to make a work order **What problems is Entrata solving and how is that benefiting you?** deature breakdown ### 45. Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Juan R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Entrata?** I love the lease violation feature on Entrata. **What do you dislike about Entrata?** There is no improvement needed. I love the support they provide. **What problems is Entrata solving and how is that benefiting you?** Having everything in one place rather than changing databases ### 46. Entrata is the bomb . com **Rating:** 5.0/5.0 stars **Reviewed by:** Terry W. | leasing specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Entrata?** what I love best about Entrata is that literally everything you need to know is a click away, from creating guest cards to reviewing financial, and other documents everything is in one place., **What do you dislike about Entrata?** I don't really know that there are any downsides to Entrata to me I love it **What problems is Entrata solving and how is that benefiting you?** Entrata helps solve every problem I have specially with its help center ### 47. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Olga M. | Assistant Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Entrata?** Entrata is helpful because it offers an all-in-one platform for property management, combining leasing, accounting, maintenance, and communication tools. It automates tasks like rent collection and maintenance requests, integrates payments, and provides powerful reporting and analytics for better decision-making. **What do you dislike about Entrata?** From a property management office perspective, some challenges with Entrata include the initial learning curve for staff, occasional delays in customer support, and the cost, which might be a concern for smaller properties. Some users also mention that certain customization options are limited, and there can be occasional performance hiccups. **What problems is Entrata solving and how is that benefiting you?** Entrata helps streamline operations by centralizing tasks like leasing, rent collection, and maintenance, saving time and reducing errors. It also automates compliance tracking for affordable housing regulations and improves communication with tenants. Additionally, its financial reporting tools make budgeting and performance monitoring easier, allowing you to focus more on tenant relations. ### 48. Great software platform, always updating in real time **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Entrata?** Easy integration with third party companies. **What do you dislike about Entrata?** When they update reports, the new updates aren't the best so I find myself still using the old ones. I would laos love to be able to have specific reports on my quick links like I used to. **What problems is Entrata solving and how is that benefiting you?** I can run my business efficiently and save time by not having to use multiple platforms for reporting. ### 49. Entrata makes property management easy **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa E. | Property Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Entrata?** It is very easy and simple to navigate. I like it better than Yardi. Great customer support. **What do you dislike about Entrata?** There isn't much that I don't like and I find it simple to navigate. **What problems is Entrata solving and how is that benefiting you?** It has the ability to keep all of our rent/collections in one place, plus all lease documentation is easily updated and stored. ### 50. By far one of the best management software programs I am have every used in 17 years of multifamily **Rating:** 5.0/5.0 stars **Reviewed by:** Gina F. | Community Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Entrata?** That is is user friendly and simple to follow - love the fill ins to ensure accurancy **What do you dislike about Entrata?** I do not like that we have to issues late fees manually vs. it auto billing, this is tedious and time consuming and is likley for user error. **What problems is Entrata solving and how is that benefiting you?** Efficiency in financials ## Entrata Discussions - [What is Entrata used for?](https://www.g2.com/discussions/what-is-entrata-used-for) - 1 comment - [What software do property managers use?](https://www.g2.com/discussions/entrata-what-software-do-property-managers-use) - 3 comments - [View Entrata pricing details and edition comparison](https://www.g2.com/products/entrata/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+14%3A22%3A31+-0500&secure%5Bsession_id%5D=18594fd4-cbbc-42c1-a7d1-7ec39e3be13a&secure%5Btoken%5D=e1ef9b5a830b5952d89fbb71d01079bb9bb724f2988b54cecc94f400f047d3b7&format=llm_user) ## Entrata Integrations - [Bluemoon Enterprise](https://www.g2.com/products/bluemoon-enterprise/reviews) - [EliseAI](https://www.g2.com/products/eliseai/reviews) - [Jetty](https://www.g2.com/products/jetty-jetty/reviews) - [Leonardo247](https://www.g2.com/products/leonardo247/reviews) - [NetVendor](https://www.g2.com/products/netvendor/reviews) - [Nova Credit's Platform](https://www.g2.com/products/nova-credit-s-platform/reviews) - [Opiniion](https://www.g2.com/products/opiniion/reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) - [PetScreening](https://www.g2.com/products/petscreening/reviews) - [RealPage OneSite](https://www.g2.com/products/realpage-onesite/reviews) - [Respage](https://www.g2.com/products/respage/reviews) - [Vitality](https://www.g2.com/products/vitality/reviews) - [Yardi Breeze](https://www.g2.com/products/yardi-breeze/reviews) ## Entrata Features **Lease Administration Platform Features** - Portfolio Administration - Lease Accounting - Lease Auditing - Document Management - Critical Date Alarms - Regulatory Compliance - Localization - Integration / APIs - Reporting - Dashboards - Compliance Management - Property Management - Contract/License Management - Tenant Management - Work Order Management - User Management - Workflow Management - Insurance Management - Template Management - Invoice Management - Asset Lifecycle Management - Maintenance Management - Task Management - Contact Management - Audit Management - Vendor Management - Portfolio Management - Real-Time Reporting **Leasing** - Vacancy Advertising - Rental Applications - Tenant Screening - Lease Templates - Document Management - Occupancy Management - Housekeeping Management - Contact Management - Complaint Management **Building Operations** - Maintenance Service Requests - Property Inspections - Service Portals - Building Announcements - Resource Reservations - Residential Properties **Portfolio Management** - Portfolio Risk Management - Report Generation - Integrate With Investment Software **Agentic AI - Lease Administration** - Cross-system Integration - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - AI Copilot - Billing & Invoicing - Commercial Leases - Residential Leases - Customizable Reports - Reporting & Statistics - Transaction History - Document Storage - Recurring/Subscription Billing - Electronic Payments - Mobile Access - Client Portal - Activity Tracking - Retail Leases - Customer Database - Self Service Portal - Alerts/Notifications - Lease Origination - Generative AI - Reminders - General Ledger - Expense Tracking - Maintenance Scheduling - Lease Tracking - Multi-Currency - Contact Database - Audit Trail **Accounting** - Property Accounting - Online Payment - Company Financials - Certificates of Insurance (COI) - Dashboards - Overdue Payments - Commercial Properties - Activity Dashboard - Electronic Payments **Agentic AI - Property Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Operations** - Tenant Portal - Integration with Rental Payment Solution - Lease Application Management - Tenant Screening - Amenity Management - Accounting Module - Maintenance Management - Listing Syndication - Work Order Management - Communication Management - Vendor Management - Marketing Management - Service Request Management - Reservations Management - Listing Management - Third-Party Integrations - Task Management - Tax Management - Financial Management - Channel Management - Owner Portal - Calendar Management - Contract/License Management - Vacancy Management - Faculty/Staff Management - Workflow Management - Inspection Management - Lead Management - Insurance Management - Background Screening - Website Management **Agentic AI - Property Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Budget Tracking - Property Database - Alerts/Notifications - Transaction History - Late Fee Calculation - Credit Check - Expense Tracking - Billing & Invoicing - AI Copilot - API - Payment Processing - Document Storage - Maintenance Scheduling - Reminders - Reporting & Statistics - Data Import/Export - Generative AI - Digital Signature - Rent Tracking - Web-based Deployment - Rent Collection - Lease Tracking - Customizable Branding - Transaction Monitoring - For Real Estate - Financial Reporting - For Property Managers - Tenant Tracking - Credit Card Processing - Dynamic Pricing - For Hospitality Industry - Violation Tracking - For Residential - Search/Filter - Guest Tracking - Multi-Location - Mobile App - Electronic Signature - Utility Billing - Role-Based Permissions - Activity Tracking - Virtual Tour - Discussions/Forums - File Sharing - Drag & Drop - Recurring/Subscription Billing - For Commercial Real Estate - Client/Property Matching ## Top Entrata Alternatives - [AppFolio](https://www.g2.com/products/appfolio/reviews) - 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