Top 10 eDesk Alternatives & Competitors

Top 10 Alternatives to eDesk Recently Reviewed By G2 Community

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Gorgias
By Gorgias
4.6/5
(558)
Product Description
Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.
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Reviewers say compared to eDesk, Gorgias is:
Slower to reach roi
Easier to admin
Easier to do business with
Categories in common with eDesk:
Help Desk
Live Chat
Digital Customer Service Platforms
Customer Self-Service

Zendesk for Customer Service
By Zendesk
4.3/5
(6,831)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to eDesk, Zendesk for Customer Service is:
Slower to reach roi
Categories in common with eDesk:
Help Desk
Shared Inbox
Live Chat
Digital Customer Service Platforms
Customer Self-Service

Freshdesk
By Freshworks
4.4/5
(3,734)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to eDesk, Freshdesk is:
Slower to reach roi
Easier to admin
Categories in common with eDesk:
Help Desk
Shared Inbox
Live Chat
Digital Customer Service Platforms
Customer Self-Service

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HubSpot Service Hub
By HubSpot
4.4/5
(2,909)
Product Description
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.
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Reviewers say compared to eDesk, HubSpot Service Hub is:
Slower to reach roi
Categories in common with eDesk:
Help Desk
Shared Inbox
Live Chat
Digital Customer Service Platforms
Customer Self-Service

Zoho Desk
By Zoho
4.4/5
(7,551)
Product Description
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Reviewers say compared to eDesk, Zoho Desk is:
Slower to reach roi
Categories in common with eDesk:
Help Desk
Live Chat
Digital Customer Service Platforms
Customer Self-Service

Gladly
By Gladly
4.7/5
(1,112)
Product Description
Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to compromise, Gladly ensures every conversation is uniquely tailored, emotionally intelligent, and effortlessly scalable. Our Customer AI maintains a single, continuous conversation across channels, balancing technology and human connection. Learn more at gladly.ai.
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Reviewers say compared to eDesk, Gladly is:
Slower to reach roi
Easier to do business with
Easier to admin
Categories in common with eDesk:
Help Desk
Live Chat
Digital Customer Service Platforms
Customer Self-Service

Kustomer
By Kustomer
4.4/5
(554)
Product Description
Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.
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Reviewers say compared to eDesk, Kustomer is:
Slower to reach roi
Easier to set up
Categories in common with eDesk:
Help Desk
Live Chat
Digital Customer Service Platforms
Customer Self-Service

Front
By Front App
4.7/5
(2,459)
Product Description
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
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Reviewers say compared to eDesk, Front is:
Slower to reach roi
Easier to admin
Easier to do business with
Categories in common with eDesk:
Help Desk
Shared Inbox
Live Chat
Digital Customer Service Platforms
Customer Self-Service

LiveAgent
By QualityUnit
4.5/5
(1,536)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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Reviewers say compared to eDesk, LiveAgent is:
Slower to reach roi
Easier to admin
Easier to do business with
Categories in common with eDesk:
Help Desk
Shared Inbox
Live Chat
Digital Customer Service Platforms
Customer Self-Service