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At a Glance
Market Segments
Small-Business (81.3% of reviews)
Small-Business (81.1% of reviews)
Entry-Level Pricing
$10.00
$39.00 Per Month
Gorgias
Star Rating
(538)4.6 out of 5
Market Segments
Small-Business (81.3% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing planseDesk
Star Rating
(60)4.5 out of 5
Market Segments
Small-Business (81.1% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gorgias excels in ticket creation user experience with a score of 9.0, while eDesk falls short at 5.8, making Gorgias a preferred choice for businesses that prioritize a seamless ticketing process.
- Reviewers mention that Gorgias offers superior response automation capabilities, scoring 8.5 compared to eDesk's 5.8, which indicates that Gorgias can help teams respond to customer inquiries more efficiently.
- G2 users highlight Gorgias's strong ticket collaboration features, scoring 9.0, while eDesk's score of 6.1 suggests that Gorgias provides a more effective environment for team collaboration on customer issues.
- Users on G2 appreciate Gorgias's quality of support, with a score of 9.2, whereas eDesk's score of 8.2 indicates that Gorgias may offer a more responsive and helpful support experience.
- Reviewers say that Gorgias shines in its self-service experience, particularly with its knowledge base scoring 8.6, while eDesk's lower scores in this area suggest it may not empower customers as effectively.
- Users report that Gorgias's integration capabilities are robust, scoring 8.8, which is crucial for businesses looking to streamline their operations, while eDesk's lower integration score indicates potential limitations in connecting with other tools.
Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
eDesk
Essential
$39.00
Per Month
Start building a strong foundation for customer support.
- 1 online store/ marketplace
- Centralized support workspace
- Social messaging
Free Trial
Gorgias
Free Trial is available
eDesk
Free Trial is available
Ratings
Meets Requirements
8.9
401
9.2
46
Ease of Use
9.2
406
9.2
49
Ease of Setup
8.8
216
8.7
44
Ease of Admin
9.2
204
8.6
26
Quality of Support
9.2
387
9.2
46
Has the product been a good partner in doing business?
9.4
199
8.9
27
Product Direction (% positive)
8.9
360
8.9
44
Features by Category
Ticket and Case Management
9.0
181
8.0
22
9.1
183
8.7
23
8.9
181
8.6
22
8.5
170
8.2
22
8.3
132
8.6
21
8.7
168
7.9
20
9.0
171
8.2
21
8.8
168
7.8
20
Generative AI
7.4
7
6.5
13
7.4
7
7.0
14
Agentic AI - Help Desk
7.5
6
6.5
9
6.9
6
7.2
10
7.5
6
7.0
9
Communication Channels
8.9
147
7.7
20
9.1
159
8.2
22
8.8
150
7.8
20
8.6
158
6.9
17
8.2
91
5.9
18
Platform
7.3
100
5.9
17
8.5
130
7.6
19
8.9
141
7.7
18
8.7
140
8.3
18
8.2
133
7.4
18
8.3
137
8.0
18
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
7.2
10
Not enough data
7.3
10
Not enough data
7.5
10
Store Management
Not enough data
8.3
11
Not enough data
9.7
11
Agentic AI - Online Marketplace Optimization Tools
Not enough data
7.4
7
Not enough data
7.4
7
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.3
6
Not enough data
7.8
6
Not enough data
8.9
6
Not enough data
Automation
8.9
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
Artificial Intelligence
8.9
6
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
Generative AI
8.5
14
8.1
7
8.6
14
7.6
7
7.6
14
5.0
6
Communication
8.9
169
7.6
7
8.6
182
8.5
8
8.5
124
8.1
7
8.6
122
7.4
7
8.6
96
7.4
7
Internal Use
8.5
130
7.6
19
8.9
152
7.4
7
8.7
113
6.7
8
8.7
135
7.9
7
8.8
143
7.9
8
8.7
165
7.7
8
Generative AI
8.3
5
8.6
16
Self-Service Experience
8.6
161
8.7
21
8.4
153
8.3
20
8.3
118
7.7
20
7.8
136
7.4
20
8.3
152
8.2
20
Self-Service Platform
8.5
148
8.2
21
8.4
171
8.9
21
7.9
141
8.3
20
8.8
173
8.5
21
Agentic AI - Customer Self-Service
Not enough data
8.2
14
Not enough data
8.7
14
Not enough data
8.7
14
Not enough data
8.1
15
Not enough data
8.6
14
Not enough data
8.6
14
Not enough data
8.1
14
Generative AI
7.7(won by default)
13
Not enough data
7.8(won by default)
13
Not enough data
Process
8.7(won by default)
148
Not enough data
9.1(won by default)
177
Not enough data
9.2(won by default)
175
Not enough data
Channels
9.4(won by default)
176
Not enough data
8.8(won by default)
167
Not enough data
9.0(won by default)
149
Not enough data
8.2(won by default)
91
Not enough data
8.3(won by default)
94
Not enough data
Insight
8.4(won by default)
112
Not enough data
8.5(won by default)
144
Not enough data
8.7(won by default)
115
Not enough data
9.0(won by default)
141
Not enough data
Generative AI
9.0
5
6.7
10
9.0
5
6.5
10
Conversational AI - Conversational Commerce Platforms
6.9
6
Not enough data
8.3
6
Not enough data
6.1
6
Not enough data
5.8
6
Not enough data
6.4
6
Not enough data
Platform integration - Conversational Commerce Platforms
9.3
5
Not enough data
9.0
5
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
7.2
6
Not enough data
6.4
6
Not enough data
Categories
Categories
Shared Categories
Gorgias and eDesk are categorized as Digital Customer Service Platforms, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Gorgias is categorized as Conversational Commerce Platforms, AI Sales Assistant, Conversational Support, Customer Service Automation, Conversational Marketing, and Social Customer Service
eDesk is categorized as Shared Inbox and Online Marketplace Optimization Tools
Reviews
Reviewers' Company Size
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
eDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.2%
Apparel & Fashion
14.9%
Consumer Goods
11.8%
Food & Beverages
9.9%
Consumer Services
7.1%
Other
35.1%
Retail
39.6%
Automotive
15.1%
Consumer Goods
11.3%
Information Technology and Services
5.7%
Health, Wellness and Fitness
5.7%
Other
22.6%
Alternatives
Discussions
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
eDesk has no discussions with answers
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