# Gorgias vs eDesk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Gorgias excels in user experience, with many praising its intuitive interface and seamless integration capabilities. Users appreciate how it consolidates various support channels like social messages, emails, and live chats into a single dashboard, making it easier to manage customer interactions efficiently.
- **According to verified reviews** , eDesk is recognized for its strong automation features, which help streamline customer support processes. Users highlight the effectiveness of its automation rules and templates, which significantly enhance the efficiency of handling tickets and responding to customer inquiries.
- **Reviewers mention** that Gorgias has a slight edge in overall satisfaction, reflected in its higher G2 Score. Users frequently note that the platform has streamlined their customer service workflows, making ticket management smoother and more organized, which is crucial for small businesses.
- **Users say** that while eDesk offers a solid solution for centralizing customer messages, it sometimes lacks the same level of integration depth as Gorgias. However, many appreciate its ability to unify support across multiple marketplaces, which can be a significant time-saver for businesses operating in diverse channels.
- **G2 reviewers highlight** that both platforms provide excellent support quality, but Gorgias stands out with its higher ratings in responsiveness and helpfulness. Users have noted that the support team is quick to assist, which is a vital aspect for businesses needing immediate help.
- **According to recent feedback** , Gorgias users find the initial setup process to be straightforward and user-friendly, which is a significant advantage for teams looking to get started quickly. In contrast, while eDesk is also easy to use, some users feel that its setup could be slightly more intuitive, especially for those new to customer support software.



| | Gorgias | eDesk | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 560 | 70 | 
| **Largest Market Segment** | Small-Business (80.9% of reviews) | Small-Business (84.1% of reviews) | 
| **Entry Level Price** | $10.00 | $39.00 Per Month | 

---
## Top Pros & Cons

### Gorgias

Pros:
- Ease of Use (28 reviews)
- Integrations (22 reviews)

Cons:
- Learning Curve (8 reviews)
- Missing Features (7 reviews)

### eDesk

Pros:
- Ease of Use (22 reviews)
- Customer Support (21 reviews)

Cons:
- Learning Curve (7 reviews)
- Ticketing Issues (6 reviews)

---
## Ratings Comparison
| Rating | Gorgias | eDesk | 
|---|---|---|
  | **Meets Requirements** | 8.9 (418 reviews) | 9.1 (52 reviews) | 
  | **Ease of Use** | 9.1 (424 reviews) | 9.1 (56 reviews) | 
  | **Ease of Setup** | 8.8 (234 reviews) | 8.7 (51 reviews) | 
  | **Ease of Admin** | 9.2 (209 reviews) | 8.6 (27 reviews) | 
  | **Quality of Support** | 9.1 (402 reviews) | 9.3 (52 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (204 reviews) | 8.9 (28 reviews) | 
  | **Product Direction (% positive)** | 8.9 (375 reviews) | 9.1 (50 reviews) | 

---
## Pricing

### Gorgias

#### Entry-Level Pricing

Plan: Starter

Price: $10.00

Description: Includes 50 tickets/mo, +$0.40 for each extra ticket

Key Features:
- Unlimited users
- Facebook & Instagram integrations
-   Live chat & chat campaigns 

[Browse all 5 editions](https://www.g2.com/products/gorgias/pricing)

#### Free Trial

Yes

### eDesk

#### Entry-Level Pricing

Plan: Essential

Price: $39.00 Per Month

Description: Start building a strong foundation for customer support.

Key Features:
- 1 online store/ marketplace
- Centralized support workspace
- Social messaging

[Browse all 4 editions](https://www.g2.com/products/edesk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | 8.4/10 | 249 |
| **eDesk** | 7.6/10 | 32 |

#### Ticket and Case Management

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Ticket creation user experience** | 9.0 (184 reviews) | 8.1 (24 reviews) | 
| **Ticket response user experience** | 9.1 (185 reviews) | 8.8 (24 reviews) | 
| **Workflow** | 8.9 (183 reviews) | 8.7 (23 reviews) | 
| **Response Automation** | 8.6 (173 reviews) | 8.3 (23 reviews) | 
| **SLA Management** | 8.3 (133 reviews) | 8.6 (22 reviews) | 
| **Attachments/Screencasts** | 8.7 (168 reviews) | 8.1 (22 reviews) | 
| **Ticket Collaboration** | 9.0 (172 reviews) | 8.4 (24 reviews) | 
| **Customer and Contacts Database** | 8.8 (171 reviews) | 7.8 (20 reviews) | 

#### Generative AI

| Feature | Gorgias | eDesk | 
|---|---|---|
| **AI Text Generation** | 7.4 (7 reviews) | 6.5 (13 reviews) | 
| **AI Text Summarization** | 7.4 (7 reviews) | 7.0 (14 reviews) | 

#### Agentic AI - Help Desk

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (6 reviews) | 6.5 (9 reviews) | 
| **Natural Language Interaction** | 6.9 (6 reviews) | 7.4 (11 reviews) | 
| **Proactive Assistance** | 7.5 (6 reviews) | 7.0 (9 reviews) | 

#### Communication Channels

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Customer Portal** | 9.0 (148 reviews) | 7.7 (20 reviews) | 
| **Email to Case** | 9.1 (159 reviews) | 8.2 (22 reviews) | 
| **Chat/Live Support** | 8.8 (152 reviews) | 8.0 (22 reviews) | 
| **Social Integration** | 8.6 (159 reviews) | 7.0 (18 reviews) | 
| **Voice** | 8.2 (93 reviews) | 5.9 (18 reviews) | 

#### Platform

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Mobile User Support** | 7.3 (102 reviews) | 6.1 (18 reviews) | 
| **Customization ** | 8.5 (134 reviews) | 7.8 (20 reviews) | 
| **User, Role, and Access Management** | 8.9 (145 reviews) | 7.7 (20 reviews) | 
| **Integration** | 8.7 (143 reviews) | 8.4 (19 reviews) | 
| **Reporting** | 8.2 (136 reviews) | 7.4 (18 reviews) | 
| **Dashboards** | 8.3 (139 reviews) | 8.1 (19 reviews) | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | N/A | N/A |
| **eDesk** | N/A | N/A |

#### Messenger

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 

#### Channels

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | N/A | N/A |
| **eDesk** | N/A | N/A |

#### Lead Facilitation

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Lead Follow-up** | Not enough data | Not enough data | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 

#### Organization

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 
| **Data Entry** | Not enough data | Not enough data | 
| **Integrations / APIs** | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 
| **Peformance Tracking** | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | Gorgias | eDesk | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 
| **Sales Forecasting ** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gorgias | eDesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Online Marketplace Optimization Tools

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | N/A | N/A |
| **eDesk** | 7.8/10 | 13 |

#### Integration

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Import** | Not enough data | 7.2 (10 reviews) | 
| **Export** | Not enough data | 7.3 (10 reviews) | 
| **APIs** | Not enough data | 7.5 (10 reviews) | 

#### Store Management

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Localization** | Not enough data | 8.3 (11 reviews) | 
| **Marketplaces** | Not enough data | 9.7 (11 reviews) | 

#### Agentic AI - Online Marketplace Optimization Tools

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.4 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (7 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | N/A | N/A |
| **eDesk** | 8.1/10 | 16 |

#### Productivity Tools

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Notes** | Not enough data | 8.8 (15 reviews) | 
| **Internal Discussion** | Not enough data | 8.2 (14 reviews) | 
| **Assignments and Tasks** | Not enough data | 8.0 (15 reviews) | 
| **Workflows** | Not enough data | 8.5 (14 reviews) | 
| **Templates** | Not enough data | 9.4 (15 reviews) | 
| **Integrations** | Not enough data | 8.3 (14 reviews) | 
| **Tagging System** | Not enough data | 8.3 (14 reviews) | 

#### Analytics

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Trends** | Not enough data | 8.6 (14 reviews) | 
| **Performance Tracking** | Not enough data | 8.6 (14 reviews) | 
| **Email Tracking** | Not enough data | 8.9 (14 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.0 (7 reviews) | 
| **Decision Making** | Not enough data | 6.7 (8 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | N/A | N/A |
| **eDesk** | N/A | N/A |

#### Conversational Platform

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gorgias | eDesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | 8.4/10 | 7 |
| **eDesk** | N/A | N/A |

#### Customer Support

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Text** | 8.0 (5 reviews) | Not enough data | 
| **Speech** | 7.3 (5 reviews) | Not enough data | 
| **Knowledge Base** | 8.7 (5 reviews) | Not enough data | 

#### Automation

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Ticket Resolution** | 8.9 (6 reviews) | Not enough data | 
| **Customization** | 8.9 (6 reviews) | Not enough data | 
| **Intelligent Routing** | 8.7 (5 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Learning** | 8.9 (6 reviews) | Not enough data | 
| **Language** | 8.7 (5 reviews) | Not enough data | 
| **Conversational AI** | 7.3 (5 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | 8.6/10 | 246 |
| **eDesk** | 7.6/10 | 25 |

#### Generative AI

| Feature | Gorgias | eDesk | 
|---|---|---|
| **AI Text Generation** | 8.5 (14 reviews) | 8.1 (7 reviews) | 
| **AI Text Summarization** | 8.6 (14 reviews) | 7.6 (7 reviews) | 
| **AI Text-to-Speech** | 7.6 (14 reviews) | 5.0 (6 reviews) | 

#### Communication

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Pop-up Chat** | 8.9 (170 reviews) | 7.6 (7 reviews) | 
| **Notifications** | 8.6 (182 reviews) | 8.5 (8 reviews) | 
| **Targeted Emails** | 8.5 (124 reviews) | 8.1 (7 reviews) | 
| **In-App Messaging** | 8.6 (122 reviews) | 7.4 (7 reviews) | 
| **Co-Browsing** | 8.6 (96 reviews) | 7.4 (7 reviews) | 

####  Internal Use

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Customization ** | 8.5 (134 reviews) | 7.8 (20 reviews) | 
| **Conversation Archiving** | 8.9 (152 reviews) | 7.4 (7 reviews) | 
| **Lead Development** | 8.7 (113 reviews) | 6.7 (8 reviews) | 
| **Knowledge Base** | 8.8 (136 reviews) | 7.9 (7 reviews) | 
| **Team Inbox ** | 8.8 (143 reviews) | 8.1 (9 reviews) | 
| **Customer Profiles** | 8.7 (165 reviews) | 7.7 (8 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | 8.3/10 | 195 |
| **eDesk** | 8.3/10 | 22 |

#### Generative AI

| Feature | Gorgias | eDesk | 
|---|---|---|
| **AI Text Summarization** | 8.3 (5 reviews) | 8.6 (16 reviews) | 

#### Self-Service Experience

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Knowledge Base** | 8.6 (161 reviews) | 8.7 (21 reviews) | 
| **Searchable Articles** | 8.4 (153 reviews) | 8.3 (20 reviews) | 
| **Community Forums** | 8.3 (118 reviews) | 7.7 (20 reviews) | 
| **Mobile Optimization** | 7.8 (136 reviews) | 7.4 (20 reviews) | 
| **Personalization** | 8.3 (152 reviews) | 8.2 (20 reviews) | 

#### Self-Service Platform

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Branding** | 8.5 (148 reviews) | 8.2 (21 reviews) | 
| **Automation** | 8.4 (171 reviews) | 8.9 (21 reviews) | 
| **Artificial Intelligence** | 7.9 (141 reviews) | 8.3 (20 reviews) | 
| **Integrations** | 8.8 (173 reviews) | 8.6 (22 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (14 reviews) | 
| **Multi-step Planning** | Not enough data | 8.7 (14 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (14 reviews) | 
| **Adaptive Learning** | Not enough data | 8.1 (15 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (14 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (14 reviews) | 
| **Decision Making** | Not enough data | 8.1 (14 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | 8.6/10 | 187 |
| **eDesk** | N/A | N/A |

#### Generative AI

| Feature | Gorgias | eDesk | 
|---|---|---|
| **AI Text Generation** | 7.7 (13 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (13 reviews) | Not enough data | 

#### Process

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Mentions** | 8.7 (148 reviews) | Not enough data | 
| **Tickets** | 9.1 (178 reviews) | Not enough data | 
| **Macros** | 9.3 (176 reviews) | Not enough data | 

#### Channels

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Email** | 9.4 (177 reviews) | Not enough data | 
| **Social** | 8.8 (168 reviews) | Not enough data | 
| **Live Chat** | 9.0 (149 reviews) | Not enough data | 
| **Phone** | 8.2 (91 reviews) | Not enough data | 
| **Text** | 8.3 (94 reviews) | Not enough data | 

#### Insight

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Surveys** | 8.4 (112 reviews) | Not enough data | 
| **Reporting** | 8.5 (144 reviews) | Not enough data | 
| **Visitor Activity** | 8.7 (115 reviews) | Not enough data | 
| **Help Desk** | 9.0 (141 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | N/A | N/A |
| **eDesk** | 6.8/10 | 11 |

#### Generative AI

| Feature | Gorgias | eDesk | 
|---|---|---|
| **AI Text Generation** | 9.0 (5 reviews) | 6.7 (10 reviews) | 
| **AI Text Summarization** | 9.0 (5 reviews) | 6.8 (11 reviews) | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | 8.0/10 | 24 |
| **eDesk** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Gorgias | eDesk | 
|---|---|---|
| **AI chatbots** | 7.1 (11 reviews) | Not enough data | 
| **Messaging and Notifications** | 8.3 (6 reviews) | Not enough data | 
| **AI agents ** | 6.7 (11 reviews) | Not enough data | 
| **Voice assistants** | 5.8 (6 reviews) | Not enough data | 
| **Communication apps** | 6.4 (6 reviews) | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Ecommerce stores** | 9.7 (11 reviews) | Not enough data | 
| **Sales channels** | 9.3 (7 reviews) | Not enough data | 
| **Payment Platform** | 6.3 (5 reviews) | Not enough data | 
| **Internal tools** | 8.1 (12 reviews) | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Conversational analytics** | 7.0 (10 reviews) | Not enough data | 
| **Advance reporting** | 6.8 (10 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | N/A | N/A |
| **eDesk** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | N/A | N/A |
| **eDesk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Gorgias | eDesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Gorgias (7):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)

**Unique to eDesk (2):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Online Marketplace Optimization Tools](https://www.g2.com/categories/online-marketplace-optimization-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Gorgias | eDesk | 
|---|---|---|
| **Small-Business** | 80.9% | 84.1% | 
| **Mid-Market** | 18.2% | 15.9% | 
| **Enterprise** | 0.9% | 0% | 

### By Industry

#### Gorgias

- **Retail:** 21.4%
- **Apparel & Fashion:** 14.9%
- **Consumer Goods:** 11.6%
- **Food & Beverages:** 10.0%
- **Consumer Services:** 6.8%
- **Health, Wellness and Fitness:** 5.9%
- **Cosmetics:** 5.4%
- **Sporting Goods:** 2.8%
- **Luxury Goods & Jewelry:** 2.6%
- **Food Production:** 2.0%
- **Other:** 16.6%

#### eDesk

- **Retail:** 38.3%
- **Automotive:** 13.3%
- **Consumer Goods:** 11.7%
- **Apparel & Fashion:** 5.0%
- **Health, Wellness and Fitness:** 5.0%
- **Information Technology and Services:** 5.0%
- **Consumer Electronics:** 3.3%
- **Computer Hardware:** 3.3%
- **Nanotechnology:** 1.7%
- **Marketing and Advertising:** 1.7%
- **Other:** 11.7%

---
## Alternatives

### Alternatives to Gorgias

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
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### Alternatives to eDesk

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- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7652 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (555 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2469 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews)

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## Top Discussions

### Gorgias

- Title: [Is gorgias worth?](https://www.g2.com/discussions/is-gorgias-worth) — 2 comments
  > **Top comment:** "Depending on your business size Gorgias is worth the investment. I started with the Basic plan which was $60 a month and it was worth every penny. Unlike..."
- Title: [What does gorgias integrate with?](https://www.g2.com/discussions/what-does-gorgias-integrate-with) — 2 comments
  > **Top comment:** "My understanding is Gorgias can integrate with most apps as an HTTP  connection (webhook)  as long as there is an API  capability. They also have a list of..."
- Title: [Is gorgias a CRM tool?](https://www.g2.com/discussions/is-gorgias-a-crm-tool) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is gorgias software?](https://www.g2.com/discussions/what-is-gorgias-software) — 2 comments
  > **Top comment:** "It is a customer service ticketing software"
- Title: [What is the next big feature that we can expect from this great platform?](https://www.g2.com/discussions/what-is-the-next-big-feature-that-we-can-expect-from-this-great-platform) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."

### eDesk

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gorgias-vs-edesk)