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Compare Gorgias and eDesk 
Featured Products
At a Glance
Market Segments
Small-Business (81.6% of reviews)
Small-Business (82.1% of reviews)
Entry-Level Pricing
$10.00
$39.00 Per Month
Gorgias
Star Rating
(541)4.6 out of 5
Market Segments
Small-Business (81.6% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing planseDesk
Star Rating
(63)4.5 out of 5
Market Segments
Small-Business (82.1% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gorgias excels in user experience, with many praising its intuitive interface and seamless integration capabilities. Users appreciate how it consolidates various support channels like social messages, emails, and live chats into a single dashboard, making it easier to manage customer interactions efficiently.
- According to verified reviews, eDesk is recognized for its strong automation features, which help streamline customer support processes. Users highlight the effectiveness of its automation rules and templates, which significantly enhance the efficiency of handling tickets and responding to customer inquiries.
- Reviewers mention that Gorgias has a slight edge in overall satisfaction, reflected in its higher G2 Score. Users frequently note that the platform has streamlined their customer service workflows, making ticket management smoother and more organized, which is crucial for small businesses.
- Users say that while eDesk offers a solid solution for centralizing customer messages, it sometimes lacks the same level of integration depth as Gorgias. However, many appreciate its ability to unify support across multiple marketplaces, which can be a significant time-saver for businesses operating in diverse channels.
- G2 reviewers highlight that both platforms provide excellent support quality, but Gorgias stands out with its higher ratings in responsiveness and helpfulness. Users have noted that the support team is quick to assist, which is a vital aspect for businesses needing immediate help.
- According to recent feedback, Gorgias users find the initial setup process to be straightforward and user-friendly, which is a significant advantage for teams looking to get started quickly. In contrast, while eDesk is also easy to use, some users feel that its setup could be slightly more intuitive, especially for those new to customer support software.
Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
eDesk
Essential
$39.00
Per Month
Start building a strong foundation for customer support.
- 1 online store/ marketplace
- Centralized support workspace
- Social messaging
Free Trial
Gorgias
Free Trial is available
eDesk
Free Trial is available
Ratings
Meets Requirements
8.9
403
9.1
48
Ease of Use
9.2
408
9.1
52
Ease of Setup
8.8
218
8.7
47
Ease of Admin
9.2
206
8.6
27
Quality of Support
9.2
388
9.2
48
Has the product been a good partner in doing business?
9.3
201
8.9
28
Product Direction (% positive)
8.9
362
9.0
46
Features by Category
Ticket and Case Management
9.0
181
8.0
22
9.1
183
8.7
23
8.9
181
8.6
22
8.5
170
8.2
22
8.3
132
8.6
21
8.7
168
7.9
20
9.0
171
8.3
22
8.8
168
7.8
20
Generative AI
7.4
7
6.5
13
7.4
7
7.0
14
Agentic AI - Help Desk
7.5
6
6.5
9
6.9
6
7.2
10
7.5
6
7.0
9
Communication Channels
8.9
147
7.7
20
9.1
159
8.2
22
8.8
150
7.9
21
8.6
158
7.0
18
8.2
91
5.9
18
Platform
7.3
100
5.9
17
8.5
130
7.6
19
8.9
141
7.7
18
8.7
140
8.3
18
8.2
133
7.4
18
8.3
137
8.0
18
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
7.2
10
Not enough data
7.3
10
Not enough data
7.5
10
Store Management
Not enough data
8.3
11
Not enough data
9.7
11
Agentic AI - Online Marketplace Optimization Tools
Not enough data
7.4
7
Not enough data
7.4
7
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.0
5
Not enough data
7.3
5
Not enough data
8.7
5
Not enough data
Automation
8.9
6
Not enough data
8.9
6
Not enough data
8.7
5
Not enough data
Artificial Intelligence
8.9
6
Not enough data
8.7
5
Not enough data
7.3
5
Not enough data
Generative AI
8.5
14
8.1
7
8.6
14
7.6
7
7.6
14
5.0
6
Communication
8.9
169
7.6
7
8.6
182
8.5
8
8.5
124
8.1
7
8.6
122
7.4
7
8.6
96
7.4
7
Internal Use
8.5
130
7.6
19
8.9
152
7.4
7
8.7
113
6.7
8
8.7
135
7.9
7
8.8
143
7.9
8
8.7
165
7.7
8
Generative AI
8.3
5
8.6
16
Self-Service Experience
8.6
161
8.7
21
8.4
153
8.3
20
8.3
118
7.7
20
7.8
136
7.4
20
8.3
152
8.2
20
Self-Service Platform
8.5
148
8.2
21
8.4
171
8.9
21
7.9
141
8.3
20
8.8
173
8.6
22
Agentic AI - Customer Self-Service
Not enough data
8.2
14
Not enough data
8.7
14
Not enough data
8.7
14
Not enough data
8.1
15
Not enough data
8.6
14
Not enough data
8.6
14
Not enough data
8.1
14
Generative AI
7.7(won by default)
13
Not enough data
7.8(won by default)
13
Not enough data
Process
8.7(won by default)
148
Not enough data
9.1(won by default)
177
Not enough data
9.2(won by default)
175
Not enough data
Channels
9.4(won by default)
176
Not enough data
8.8(won by default)
167
Not enough data
9.0(won by default)
149
Not enough data
8.2(won by default)
91
Not enough data
8.3(won by default)
94
Not enough data
Insight
8.4(won by default)
112
Not enough data
8.5(won by default)
144
Not enough data
8.7(won by default)
115
Not enough data
9.0(won by default)
141
Not enough data
Generative AI
9.0
5
6.7
10
9.0
5
6.5
10
Conversational AI - Conversational Commerce Platforms
6.3
5
Not enough data
8.0
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
6.7
7
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
6.7
5
Not enough data
5.7
5
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gorgias and eDesk are categorized as Digital Customer Service Platforms, Live Chat, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
eDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.3%
Apparel & Fashion
15.0%
Consumer Goods
11.8%
Food & Beverages
10.1%
Consumer Services
7.0%
Other
34.8%
Retail
37.5%
Automotive
14.3%
Consumer Goods
12.5%
Information Technology and Services
5.4%
Health, Wellness and Fitness
5.4%
Other
25.0%
Alternatives
Discussions
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
eDesk has no discussions with answers
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