Dock Reviews & Product Details

Dock is easy to use and intuitive for both our internal team and clients. The built-in chat support is a standout and is accessible, responsive, and genuinely helpful whenever questions come up. Most importantly, Dock brought structure and clarity to our onboarding process that we simply did not have with our previous email-driven approach. Everything lives in one place, expectations are clear, and nothing falls through the cracks, which has made onboarding more efficient and far easier to manage.

We also really appreciate Dock’s pricing model. Fees are based on admin users and are fixed for the first bucket of users, which has been a good model for us so far. This has allowed us to expand our use of Dock beyond new client onboarding. We now leverage it for project management and client-facing landing pages for new product trainings and informational resources, increasing overall value without adding incremental cost. Review collected by and hosted on G2.com.

The main limitation (or, "it would be nice to have...") that we’ve experienced is around automated emails. While reminder emails for assigned tasks work well, it would be valuable to have more flexibility to trigger automated check-ins, milestone updates, and disclaimers that aren’t tied to a specific task. Having the ability to layer in these non–task-driven communications throughout the onboarding process would help reinforce expectations and improve consistency without adding manual follow-ups.

We’ve also had some challenges getting clients to funnel information primarily through Dock. In a few cases, clients submit information in Dock and then follow up by sending the same details again via email, which can create duplication and additional cleanup. Review collected by and hosted on G2.com.

Dock has been a total game changer for cleaning up our sales process. Instead of burying clients in endless email threads and scattered attachments we can now centralize every single resource from case studies to contracts into one professional branded link. It creates a much smoother experience for the buyer by giving them a dedicated workspace where they can find everything they need in one place.

The biggest win for us has easily been the visit tracking. Getting real time alerts the moment a prospect engages with the page and seeing exactly which documents they are spending time on completely changes how we handle follow ups. It takes all the guesswork out of the timing and allows us to reach out exactly when we are top of mind. Review collected by and hosted on G2.com.

One common frustration is the pricing proposal section, which can feel pretty limited if you’re trying to build out complex or highly customized quotes. It lacks the deep flexibility you might find in a dedicated proposal tool, making it a bit of a struggle for more advanced deal structures. We also noticed limited formatting functionality that makes simple tasks, such as adjusting tables or column widths, feel more clunky than they should. On top of that, the design tools can feel a little rigid; you don’t always have the creative freedom to fully break away from the standard templates to match a specific brand aesthetic. Review collected by and hosted on G2.com.

I appreciate having a dedicated, neutral space where my prospects can access information whenever they need it. They’re able to view recordings of our previous calls, check the timeline, and find product resources all in one place. This is much more convenient than having to search through emails or our website and trying to piece everything together. The experience feels organized and professional. Review collected by and hosted on G2.com.

It's another system to check. Sometimes my clients forget it exists or don't engage with it as much as I would like. That's not saying they would engage with it elsewhere more though. Review collected by and hosted on G2.com.

What I appreciate most is the ability to track complex enterprise sales cycles, which helps keep both my prospects and myself organized throughout what can often be a very lengthy deal process. Review collected by and hosted on G2.com.

I have only a few critiques—mainly, I find that some of the formatting features in the tool feel a bit clunky and lack the elegance found in other tools. This is especially noticeable when working with tables or kanban boards. Review collected by and hosted on G2.com.

As an embedded tech startup, we love using Dock because it enables us to deliver highly personalized sales experiences without placing extra strain on our marketing team. By creating reusable templates and deploying them across tailored workspaces, Dock saves everyone time while still allowing us to maintain a personal touch in every deliverable. Its flexibility has also encouraged us to explore use cases beyond Sales Enablement, including organizing internal onboarding materials as we prepare to grow quickly and potentially supporting client onboarding as well. As we continue to push for higher quarterly goals, Dock has been a true lifesaver because it helps us personalize materials in just minutes and keep momentum strong. We have even had prospects praise how personal our materials felt, which gave them greater confidence in moving forward with us. Review collected by and hosted on G2.com.

While Dock has been incredibly helpful, there are a few areas where we would love to see improvements. We wish there were more design tools available, including the ability to set custom column widths, choose from a wider range of fonts, and further customize layouts so templates can stand out more from one another. These enhancements would make it easier to create deliverables that feel even more polished and unique. We would also like to see additional integration partners added, such as a partnership with Figma or similar tools that support design-driven workflows. Review collected by and hosted on G2.com.

Dock provides a clear, shared workspace that keeps both our Inzenius team and our clients aligned throughout the implementation of the Inzenius Payroll System. The structured portals, task tracking, and visibility into progress make it easy for everyone to understand their responsibilities and timelines. It allows us to present a professional, organised implementation pathway, and clients appreciate having a central place to access resources, updates, and their own action items. Dock’s ability to streamline communication and reduce back-and-forth emails is especially valuable. We use Dock in a less common way, and Dock have been very receptive to our feedback and very quick to make updates! Review collected by and hosted on G2.com.

The main limitation we experience is the level of control available in user permissions. We would benefit from more granular permission settings so we can more tightly guide our clients’ journey and restrict access where needed during the implementation process. Additionally, secure (and located in our country) file storage for client data and integrations that allow automated imports of that data into our Inzenius system would significantly enhance efficiency. Having these capabilities built into Dock would streamline data handling and reduce the number of manual steps required during implementation. Review collected by and hosted on G2.com.

What I like best about Dock is how it creates a single, unified place to communicate and collaborate with prospects. It lets us bring every part of the process together in one shared workspace and the analytics make it easy to understand who is engaging, what content resonates, and where momentum is building. I also really value the mutual action plan. It provides a clear, shared guide for the sales process and helps establish mutually agreed expectations that keep both sides aligned. Review collected by and hosted on G2.com.

The analytics are helpful, but I would love even more depth over time. There are moments when I want to drill one layer deeper into engagement or compare patterns across deals. Review collected by and hosted on G2.com.

Dock is fantastic! It's extremely user-friendly and offers a wide variety of widgets that make it simple to showcase exactly what you want prospects to see. Adding different company blogs, case studies, images, and other content is also very straightforward, allowing you to quickly create new docks for each new deal or account. Review collected by and hosted on G2.com.

I haven't found any downsides to Dock so far. It's extremely easy to use and has provided everything I’ve needed up to this point. Review collected by and hosted on G2.com.

It is easy to use, easy to deploy, and is quickly becoming a pivitol piece of our Customer Experience in 2026. Review collected by and hosted on G2.com.

Like anything, you wish you could customize a few more thing or iframe it into your own website/software. Review collected by and hosted on G2.com.

The interface & the multiple pages, checklists, ability to link out to resources. It's also incredibly user friendly for a stakeholder that might need to pop in there to ensure processes are in the right place. It's not rocket science, but it feels like it was developed by rocket scientists!! Review collected by and hosted on G2.com.

In our industry, it's the intimidation of a workspace so organized. We deal with brands who occasionally may be less tech-savvy than others, & have stuck in their ways of outdated color-coded g-sheets. It can be hard to get them to adopt Dock. Review collected by and hosted on G2.com.