Default Reviews & Product Details

Default made it way easier for us to manage PLG lead routing without duct-taping everything together. We replaced a 99-step Zapier flow with a single workflow builder that handles routing logic, enrichment, assignment, and custom Slack notifications.

It also made it simple to define what a PQL is (for us, company size thresholds) and route those signups directly to the right rep.

It also connected with all the systems that we needed it to and let us match at the lead and account level in Salesforce. Review collected by and hosted on G2.com.

Honestly, not much so far. I would say because there are so many things you can do with Default, there can be a bit of a learning curve, but I've found that with any workflow builder. Review collected by and hosted on G2.com.

I find their team somewhat responsive, and I suppose the queues are decently good to use. Also, for routing, that works pretty well. Review collected by and hosted on G2.com.

It's missing so many table stakes features. The form can hardly be customized, and the custom forms are incredibly difficult to use if not impossible as a non-developer. The integrations with HubSpot is very limited, and there are very few other integrations available. The workflow tool itself isn't very user-friendly, and you can't do custom routing based on the scheduler. The pricing and billing management are not very transparent. The software is quite tedious to use with a copious amount of bugs. The contacts, dashboards, and reporting features are extremely limited, and there's no pipeline reporting. The documentation is somewhat helpful but also very limited. Review collected by and hosted on G2.com.

The workflow builder looks nice but is not effective in telling you in the logs why your 5 user company is going to your enterprise rep when it shouldn't be doing that. Review collected by and hosted on G2.com.

I moved from Chili Piper to Default thinking it would be a major upgrade, sold on all the shiny AI bells and whistles, tight Apollo integration, and promises of a hands-on success team to guide us to success.

None of it delivered.

We’ve had routing issues from day one, and now we’re four months in still trying to get things working. The “AI features” were mostly vaporware or half-baked, and the support team has been reactive at best not proactive or strategic like we were promised. Review collected by and hosted on G2.com.

Easy to use workflow builder, easy incorporation of AI tools, and central lead routing system that can connect with just about everything else you'll be using for GTM workflows. It takes a lot of the clunkiness of Clay workflows and makes them faster and easier to update. Customer support has also been great. Review collected by and hosted on G2.com.

Takes a lot of front-loaded work to get the workflows production ready. For example, the workflow builder doesn't allow for copy/paste or templates for frequently used modules. Review collected by and hosted on G2.com.

I like how Default makes it very easy to quickly set up new routing workflows and decision trees in a no-code manner. Without writing a line of code, we can set up an equal round robin routing effortlessly. The initial setup was incredibly easy, and the success team was very helpful. Review collected by and hosted on G2.com.

Nothing at this point - great team and solution! Review collected by and hosted on G2.com.

Default has been a game-changer for our inbound workflows and orchestration. Super useful when it comes to lead routing and assignment flows. Review collected by and hosted on G2.com.

We had some issues when we first switched off ChiliPiper a year and a half ago, but it was all addressed by the team and the product has evolved a lot since then. Haven't looked back for many months. Review collected by and hosted on G2.com.

The platform offers easy access and integrates smoothly with the other systems we use. Review collected by and hosted on G2.com.

There isn’t much that we dislike about it, as it meets all of our requirements. Review collected by and hosted on G2.com.

I dont think there are many good features about default at all. Review collected by and hosted on G2.com.

It is not very user friendly. I am very well versed in automation tools like n8n and clay.com however there way of doing workflows is extremely strange. To complete 1 workflow you need to use multiple different independent workflows and string them together in a siloed manner.

Their integrations are extremely limited, only plugging in with the most basic and low quality databases like apollo.io

Everytime I need to build out the most simple workflow I have to get on a call with their team, and for them they dont even know how to do it, because its just that hard to use the tool.

Styling functionalities are extremely limited, and everyones forms look exactly the same. I would recommend save your money and avoid this tool. Review collected by and hosted on G2.com.

Love how as an SDR we get notified when we get new inbounds- speed to lead is key. Review collected by and hosted on G2.com.

Maybe if it was more integrated with our sales tools to make it more seamless. Review collected by and hosted on G2.com.

ease of use, meetings effortlessly placed on my calendar, good settings Review collected by and hosted on G2.com.

no cons at all in my opinion. amazing product Review collected by and hosted on G2.com.