The workflow builder looks nice but is not effective in telling you in the logs why your 5 user company is going to your enterprise rep when it shouldn't be doing that. Review collected by and hosted on G2.com.

I moved from Chili Piper to Default thinking it would be a major upgrade, sold on all the shiny AI bells and whistles, tight Apollo integration, and promises of a hands-on success team to guide us to success.

None of it delivered.

We’ve had routing issues from day one, and now we’re four months in still trying to get things working. The “AI features” were mostly vaporware or half-baked, and the support team has been reactive at best not proactive or strategic like we were promised. Review collected by and hosted on G2.com.

The platform offers easy access and integrates smoothly with the other systems we use. Review collected by and hosted on G2.com.

There isn’t much that we dislike about it, as it meets all of our requirements. Review collected by and hosted on G2.com.

I dont think there are many good features about default at all. Review collected by and hosted on G2.com.

It is not very user friendly. I am very well versed in automation tools like n8n and clay.com however there way of doing workflows is extremely strange. To complete 1 workflow you need to use multiple different independent workflows and string them together in a siloed manner.

Their integrations are extremely limited, only plugging in with the most basic and low quality databases like apollo.io

Everytime I need to build out the most simple workflow I have to get on a call with their team, and for them they dont even know how to do it, because its just that hard to use the tool.

Styling functionalities are extremely limited, and everyones forms look exactly the same. I would recommend save your money and avoid this tool. Review collected by and hosted on G2.com.

Love how as an SDR we get notified when we get new inbounds- speed to lead is key. Review collected by and hosted on G2.com.

Maybe if it was more integrated with our sales tools to make it more seamless. Review collected by and hosted on G2.com.

ease of use, meetings effortlessly placed on my calendar, good settings Review collected by and hosted on G2.com.

no cons at all in my opinion. amazing product Review collected by and hosted on G2.com.

Default has been very helpful in the collection of website visitors and turning them into inbound MQL's with enriched data. Default integrates directly with our CRM as well as our outreach toolkit, allowing for a seamless data flow and ensuring no leads slip through untouched. Review collected by and hosted on G2.com.

I haven't come across anything that has been disruptive to our workflow. Review collected by and hosted on G2.com.

Flexibility to qualify inbound and route it to different teams. Review collected by and hosted on G2.com.

Nothing major, UI could be a lot better on the app front. All good on the scheduler's front. Review collected by and hosted on G2.com.

As easy as copying & pasting a link to share with customers to book time with you whenever -- uploads directly to & automatically works around your google calendar (or whatever calendar platform you use) Review collected by and hosted on G2.com.

I LOVE default but wish there was a better "tutorial" for how I can leverage the entire platform for my specific role (this could be an improvement to be made by my own company however) Review collected by and hosted on G2.com.

It takes the headache out of inbound scheduling and qualification. We're able to set qualification parameters so if someone signs up and meets our ICP, they can instantly book a meeting with a sales rep, eliminating the back and forth and saving us hours.

Plus, the way it integrates with our existing tools like Hubspot and Slack makes the whole process feel seamless. Our inbound conversion rate went up significantly thanks to Default! Review collected by and hosted on G2.com.

There can be a learning curve when first setting up the platform, particularly with configuring more advanced workflows. Their CX team has been amazing and always gets back to us quickly, but it would be helpful if there were more in-depth tutorials or templates to make it as easy as possible to get started. Review collected by and hosted on G2.com.

We've been using it mostly for attribution and tracking lead sources. Great experience so far and I really like the UX/UI. Review collected by and hosted on G2.com.

Had some dificulties using the scheduling tool at first. But you get the hang of it Review collected by and hosted on G2.com.