Decodo (formerly Smartproxy) Reviews & Product Details

I am ABSOLUTELY THRILLED by the quality and reliability of their Residential Proxies. It has been a true "game-changer" for my operations. Unlike my past experiences, the IP addresses offer incredible stability and speed, which results in minimal block rates. The service is flawless, saving me significant time every day. Furthermore, their customer service is truly outstanding: I have always received an ultra-responsive and competent reply within minutes. This is the best support I have ever encountered in the industry. Review collected by and hosted on G2.com.

If I had to find one area for improvement, it would perhaps be the initial cost for very small users who might want to test the service at an even lower volume. However, considering the sheer quality and performance delivered (stability, speed), the price is entirely justified Review collected by and hosted on G2.com.

The reliability and consistent connection speeds for geo-location testing. The setup process was straightforward, and I've found the proxies to be very stable for my testing needs. The ability to maintain consistent IP locations has been particularly valuable for the type of testing I do. Review collected by and hosted on G2.com.

The only thing I don’t like is that some locations take a bit longer to connect. It doesn’t happen often, but when it does, I have to switch to another region to keep working Review collected by and hosted on G2.com.

I appreciate Decodo's smooth integration process and user-friendly design that allows me to accomplish most tasks independently without requiring support. The service has demonstrated strong reliability and resourcefulness during my 3 months of usage, with excellent uptime and consistent availability. What particularly impressed me is their responsiveness to user feedback - they actively incorporated suggestions and improved their API responses based on customer input. I have used their proxy services as well, and that works very smoothly. Review collected by and hosted on G2.com.

My main concerns center around their technical support quality and availability. The support team often struggles with basic technical questions and provides limited weekend coverage, which can be problematic when urgent fixes are needed. For example, I experienced an issue where their Amazon API was returning empty responses, and I had to wait several days for resolution due to weekend unavailability. Additionally, their API documentation needs improvement to be more comprehensive and user-friendly. Review collected by and hosted on G2.com.

In my experience using Decodo, I believe that the solutions are high quality, the proxy IPs are very clean, and they are also very easy to use with an interface that is easy to understand. Above all, the quality of the IPs is consistent and efficient. If you configure it to your needs, you can reap great benefits. It's all about knowing what you want to achieve, and with Decodo, you can make it happen.

Customer service is efficient, they are always available to answer any questions I have or provide assistance. Review collected by and hosted on G2.com.

Well, this is the first time I've used this service, and so far I have no complaints. I'm satisfied. Review collected by and hosted on G2.com.

Decodo offers one of the most reliable proxy networks with consistent uptime and fast connection speeds. The dashboard is intuitive and easy to navigate, even for first-time users. I especially like the flexibility in choosing between residential, datacenter, and mobile proxies depending on the project requirements. The detailed documentation and responsive customer support make setup and integration smooth and hassle-free. Review collected by and hosted on G2.com.

Although the service is great overall, the pricing can be slightly high for small-scale users or beginners. The mobile proxy pool could also use more regional diversity. Sometimes the dashboard analytics take a few seconds to load, but this is a minor issue compared to the overall reliability and performance. Review collected by and hosted on G2.com.

So far, my experience with Decodo has been excellent. The platform is easy to use, and their video tutorials and documentation make it very simple to understand how everything works. I had a question about using proxies for Reddit, and their support team replied quickly with a clear and helpful explanation. Definitely a reliable service that I’d recommend to anyone looking for quality proxies and responsive customer support. Review collected by and hosted on G2.com.

My overall experience has been very positive. If I had to mention one thing, it would be that the documentation about user management and plan upgrades could be a bit more detailed. Having a quick comparison table or clearer pricing breakdown would make it even easier to choose the right plan. Review collected by and hosted on G2.com.

Decodo makes it simple to set up and manage proxies without needing to worry about complex configurations. Their dashboard is clean, intuitive, and gives me visibility into usage in real time. Performance-wise, the proxies are stable, fast, and cover a wide range of locations, which has been very useful for my projects. I also really appreciate their responsive customer support Review collected by and hosted on G2.com.

So far, the main drawback is that pricing can feel a bit high compared to some competitors, especially when scaling up. It would also be nice to have more granular documentation and guides for advanced use cases Review collected by and hosted on G2.com.

You can easily scrape data even from sites that are very difficult to do so, and there is a built-in integration to n8n. Plus, I got 5000 free readings every month just to try out the system. Review collected by and hosted on G2.com.

Sometimes it takes a long time for the information to arrive, I personally scrape data from Ali Express and sometimes it takes 3 minutes

In addition, the information arrives unorganized and difficult to extract with very long html Review collected by and hosted on G2.com.

Whether it's the product lineup, the trial experience, the documentation, the service quality or the support, everything is really no fuss.

It's the kind of services that you integrate once and it keeps running smoothly on the background, so much so that you completely forget about it until you find a automated payment notification in your inbox. Review collected by and hosted on G2.com.

So far I can't think of anything that I'd be able to complain about. Even the pricing ranges from the very competitive (their mobile proxies and datacenter offerings) to the market average (Residential proxies) Review collected by and hosted on G2.com.

To start their pricing is incredible, and their support team is very personable and helpful with any request. When using there services they are completely transparent and it’s easy to understand what you’re purchasing. They send reminders when they will charge you next and allow easy renewal and upgrading existing services. Also there metrics on the data usage and what sites you are using are incredibly valuable and useful. Review collected by and hosted on G2.com.

Me personally, I have never been disappointed with there services, sometimes the service I was using didn’t align correctly but they have a wide range of products that are almost for sure able to solve your proxy needs. It would be nice if they made a better pythonic wrapper / package that made it easier to scrape websites but it works well with selenium in python. Overall good experiences, though I do miss there old name SmartProxy, I’ll never call them Decodo lol. Review collected by and hosted on G2.com.