--- title: Decodo (formerly Smartproxy) Reviews meta_title: 'Decodo (formerly Smartproxy) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 679 reviews by the users' company size, role or industry to find out how Decodo (formerly Smartproxy) works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 679 scale: '5' date_modified: '2026-08-12' parent_category: name: Confidentiality url: https://www.g2.com/categories/confidentiality --- # Decodo (formerly Smartproxy) Reviews **Vendor:** Decodo (formerly Smartproxy) **Category:** [Proxy Network Software](https://www.g2.com/categories/proxy-networks) **Average Rating:** 4.6/5.0 **Total Reviews:** 679 ## About Decodo (formerly Smartproxy) Decodo (formerly Smartproxy) is the most efficient way to test, launch, and scale your web data projects. Recognized as the Best Value Provider for 4 years in a row for offering premium quality products, a user-friendly experience, and affordable prices, Smartproxy has served over 130K users, including Fortune 500 companies, solopreneurs, data scientists, developers, performance marketers, and other specialists. Decodo's (formerly Smartproxy) infrastructure features 5 proxy types, scraping API, and 4 free tools. With global coverage spanning 195+ locations, Smartproxy offers a pool of more than 125 million residential, datacenter, mobile, and static residential proxy IPs. Diverse proxy options, comprehensive scraping solutions, round-the-clock tech support, flexible payment methods, a public API, integration guides, and an easy-to-use dashboard are among the main reasons why Smartproxy is a leading provider in the proxy and web data collection industry. Key Decodo (formerly Smartproxy) offerings include: • 115M+ ethically sourced residential proxy IPs with #1 IP quality in the market. • Residential proxies with one of the fastest response times (\<0.6s) and one of the highest success rates (99.86%) in the market. • 10M+ mobile proxy IPs with the fastest response time in the market (\<0.5s). • 500K+ shared and dedicated datacenter proxy IPs with a rapid response time (\<0.3s). • Shared and dedicated static residential proxies from premium ASNs. • Site Unblocker – a proxy-like solution to extract web data without restrictions. • A Universal Scraping solution for search engine result pages, eCommerce platforms, and other websites. • Several free tools such as AI Parser with any plan subscription. • Global coverage with 195+ locations, including countries, cities, and US states. • HTTP(S) & SOCKS5 support. • Rotating or sticky sessions of 1, 10, 30, or 60 minutes or a custom value of up to 24 hours. • Award-winning 24/7 tech support. • Intuitive dashboard, detailed documentation, and an informative blog. • 99.99% uptime. • Flexible pricing with cost-effective rates per IP or GB. • Pay As You Go option – $3.5/GB for residential proxies & $4/GB for mobile proxies. • 3-day free trial for proxies & 7-day free trial for Scraping API. • 14-day money-back option. ## Decodo (formerly Smartproxy) Pros & Cons **What users like:** - Users commend Decodo for their **personable and helpful customer support** , ensuring smooth experiences with prompt assistance. (171 reviews) - Users appreciate the **ease of use** of Decodo, thanks to its user-friendly dashboard and transparent service process. (168 reviews) - Users praise the **reliable and efficient proxies** from Decodo, appreciating their consistency and quick support response. (152 reviews) - Users commend Decodo for its **consistent IP quality** , ensuring reliable performance and minimal latency during use. (123 reviews) - Users highlight the **amazing and helpful support** from Decodo, enhancing their overall experience and satisfaction. (107 reviews) - Users praise the **reliability** of Decodo, as it consistently manages to handle tasks that others struggle with. (102 reviews) - Pricing (83 reviews) - Users value the **fast response time** of Decodo's customer support, ensuring quick solutions for their proxy needs. (79 reviews) - Easy Setup (78 reviews) - Performance (62 reviews) **What users dislike:** - Users are frustrated by the **proxy outages** that caused significant disruptions and lost income during the transition to Decodo. (84 reviews) - Users feel that the **pricing issues** limit accessibility for small-scale users and require more flexible options. (72 reviews) - Users find the pricing of Decodo to be **expensive** , especially when scaling up for multiple projects or heavy usage. (56 reviews) - Users feel there is a lack of **flexibility in plans** and miss advanced features for city-specific proxy selection. (46 reviews) - Users report **IP limitations** , with frequent downtimes and blocked requests, impacting overall proxy reliability. (23 reviews) - Users experience frustrating **connection issues** with Decodo, including frequent downtimes and unreliable mobile proxies. (22 reviews) - Billing Issues (18 reviews) - Lack of Guidance (18 reviews) - Limited Features (18 reviews) - Poor Customer Support (18 reviews) ## Decodo (formerly Smartproxy) Reviews ### 1. Great Price and Fast Support, but Uptime and Transparency Really Need Improve **Rating:** 3.0/5.0 stars **Reviewed by:** Vitor L. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Decodo (formerly Smartproxy)?** I like the simplicity, and the support, it was really fast and solve my problems. the ai chat solve solve me problems, the price was the most attractive part **What do you dislike about Decodo (formerly Smartproxy)?** The uptime and lack of transparency. I’ve been here for even one month, and the database IP is that. I was trying to get an outage and stayed for a long time without any feedback, more than one with just the status investigating. It seems Decodo doesn’t care about uptime, my service went off. **What problems is Decodo (formerly Smartproxy) solving and how is that benefiting you?** I have small rate limites in the hyperliquid per ip, so i'm using a proxy to get more rate limit ### 2. I'm not satisfied with it, it's just a waste of money and no benefit. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Decodo (formerly Smartproxy)?** My favorite is that it has an extension that is easier to use and cheaper than others **What do you dislike about Decodo (formerly Smartproxy)?** It is cheaper than others, but it is not satisfactory when used. On YouTube, on your page, I see comments with the same problem as me. I am not the only one who has experienced this, there are other people as well. **What problems is Decodo (formerly Smartproxy) solving and how is that benefiting you?** It doesn't provide access to many things that aren't visible, which is what a proxy is for. ### 3. helop **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2026 **What do you like best about Decodo (formerly Smartproxy)?** customer support was good thank you and shout out **What do you dislike about Decodo (formerly Smartproxy)?** wish they told me how to replicte in the code. wish they todl me how to wscrape **What problems is Decodo (formerly Smartproxy) solving and how is that benefiting you?** accessing giant ### 4. Never use these proxies to work with Reddit **Rating:** 2.5/5.0 stars **Reviewed by:** Aleksandr P. | Search Engine Optimization Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Decodo (formerly Smartproxy)?** The interface is not too complicated, and there are many options. **What do you dislike about Decodo (formerly Smartproxy)?** I'm not sure their proxies are good. Even their own service for recognizing IPs identified my real IP and not their proxy. I lost all my Reddit accounts. **What problems is Decodo (formerly Smartproxy) solving and how is that benefiting you?** I wanted to use their mobile proxies to work with Reddit. Unfortunately, I lost my accounts. ### 5. Billing Flow is confused. The primary service is easy to use. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Decodo (formerly Smartproxy)?** The primary service is easy to use. It's intuition to access residential proxy **What do you dislike about Decodo (formerly Smartproxy)?** Billing flow is confused. It takes seconds to update the balance **What problems is Decodo (formerly Smartproxy) solving and how is that benefiting you?** Pass the CDN security ### 6. not a bad proxy **Rating:** 2.5/5.0 stars **Reviewed by:** R C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Decodo (formerly Smartproxy)?** there are so many proxy ip provided, the customer service is fast and good **What do you dislike about Decodo (formerly Smartproxy)?** the network speed is a bit slow compare to brightdata **What problems is Decodo (formerly Smartproxy) solving and how is that benefiting you?** there are several website banned my ip, so i need proxy ### 7. G2 proxy review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Decodo (formerly Smartproxy)?** Accessibility and user friendliness. Browsability **What do you dislike about Decodo (formerly Smartproxy)?** Stability of the proxy could have been better. **What problems is Decodo (formerly Smartproxy) solving and how is that benefiting you?** Proxying website which aren't accessible from a specific location. ## Decodo (formerly Smartproxy) Discussions - [What is Smartproxy used for?](https://www.g2.com/discussions/what-is-smartproxy-used-for) - 2 comments, 4 upvotes - [View Decodo (formerly Smartproxy) pricing details and edition comparison](https://www.g2.com/products/decodo-formerly-smartproxy/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+10%3A59%3A37+-0500&secure%5Bsession_id%5D=a7ab1550-4bae-4f63-bb3e-b76f8b01f08e&secure%5Btoken%5D=5adfaae2ee9d7bc3aa1793e4859f987c7c5930b9a36fcaa8a7f877c5f6b1faca&format=llm_user) ## Decodo (formerly Smartproxy) Integrations - [AdsPower Browser](https://www.g2.com/products/adspower-browser/reviews) - [Autoreach](https://www.g2.com/products/autoreach-autoreach/reviews) - 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[Visual Studio](https://www.g2.com/products/visual-studio/reviews) - [V-Ray](https://www.g2.com/products/v-ray/reviews) - [Windows 11](https://www.g2.com/products/windows-11/reviews) - [WireGuard](https://www.g2.com/products/wireguard/reviews) - [YouTube Live](https://www.g2.com/products/youtube-live/reviews) - [YouTube Transcribes](https://www.g2.com/products/youtube-transcribes/reviews) ## Decodo (formerly Smartproxy) Features **Functionality** - Diverse Extraction Points - Data Structuring - Consolidation - Data Cleaning - Cloud Extraction - Visualization - Data Extraction - Real-Time Data - Image Extraction - IP Address Extraction - Email Address Extraction - Metadata Extraction - Document Extraction - Phone Number Extraction - Auto Extraction - IP Address Extraction - Email Address Extraction - Image Extraction - Web Data Extraction **Analytics** - Reports - Dashboard - Web Analytics - Campaign Tracking - Customer Demographics - Predictive Analytics **Proxies** - Datacenter Proxies - Static Proxies - Mobile Proxies **Data management** - Data repository - Natural Language Processing (NLP) - Data quality - Automation - Data structuring **Administration** - Data Storage - A/B Testing - Integrations **Functionality** - Proxy Rotation - Server Locations - Traffic Limits - Data Collection **Functionality** - Customized Datasets - Customer support - Real-time data - Complete datasets - Compliance - Plug-ins **Diverse Extraction Points** - Diverse Extraction Points **Additional Functionality** - Data Storage Management - Customizable Templates - Multiple Data Sources - Forecasting - Reminders - Multi-Language - Visual Discovery - Mobile Access - Rules-Based Workflow - API - Customizable Forms - Drag & Drop - Third-Party Integrations - Workflow Management - Data Mapping - Trend Analysis - Compliance Management - Data Connectors - Multi-Channel Distribution - Search/Filter - Data Transformation - Data Import/Export - Data Synchronization - Reporting/Analytics - Surveys & Feedback - Customizable Fields - Forms Management - Multi-Channel Data Collection - HIPAA Compliant - Metadata Management - Secure Data Storage - Generative AI - Access Controls/Permissions - Multi-Device Support - AI Copilot - Visual Analytics - Audience Targeting - Offline Response Collection - Data Capture and Transfer - Customizable Reports - Activity Dashboard - Dashboard Creation - Version Control - Query Builder - IP Rotation - AI/Machine Learning - Data Verification - Optical Character Recognition - Batch Processing - Data Aggregation and Publishing - Job Scheduling - Data Mining - Proxy Rotation - Geotargeting - Data Aggregation - JavaScript Rendering - HTML Parsing - Multiple File Format Support - Data Cleansing - Reporting & Statistics - Natural Language Processing - CAPTCHA Solving - Integration Management - Website Crawling - Scheduling - Bot Mitigation - User Management - Customization - Proactive Error Detection **Administration** - Proxy Management - Proxy Routing - Dashboards & Reporting **Generative AI** - AI Text Generation **Agentic AI - E-Commerce Analytics** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Decodo (formerly Smartproxy) Alternatives - [Bright Data](https://www.g2.com/products/bright-data/reviews) - 4.7/5.0 (339 reviews) - [Oxylabs](https://www.g2.com/products/oxylabs/reviews) - 4.5/5.0 (425 reviews) - [IPRoyal](https://www.g2.com/products/iproyal/reviews) - 4.7/5.0 (799 reviews)