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CustomerGauge

CustomerGauge Alternatives & Competitors

(42)4.6 out of 5

Looking for alternatives to CustomerGauge? Tons of people want Experience Management Software to help with playbooks, surveys, and custom triggers. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Experience Management Software that reviewers voted best overall compared to CustomerGauge. Based on reviewer data you can see how CustomerGauge stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Gainsight, ChurnZero, Totango, and AskNicely are the most popular alternatives and competitors to CustomerGauge.

Top Alternatives to CustomerGauge

  • Gainsight
  • ChurnZero
  • Totango
  • AskNicely
  • HubSpot Service Hub

Top 20 Alternatives & Competitors to CustomerGauge

    #1
    #1
  1. Gainsight

    (736)4.4 out of 5
    Optimized for quick response

    A complete customer success platform

    Categories in common with CustomerGauge:
  2. A complete customer success platform

    Categories in common with CustomerGauge:

    ZA
    Gainsight is a great tool in tracking a customer lifecycle, health, advocacy, etc. It's easy to use and a great resource for your CSM team. Timeline is powerful and keeps getting better. Health...Read more

    Reviewers say compared to CustomerGauge, Gainsight is:

    Slower to reach roi
    More expensive
    #2
    #2
  3. ChurnZero

    (416)4.7 out of 5
    Optimized for quick response

    ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn.

    Categories in common with CustomerGauge:
  4. ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn.

    Categories in common with CustomerGauge:

    Devon B.
    DB
    Relatively intuitive to learn, once you are able to wrap your mind around everything working out of segments everything falls into place.

    Reviewers say compared to CustomerGauge, ChurnZero is:

    Better at meeting requirements
    Easier to do business with
    Better at support
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. Totango

    (340)4.3 out of 5
    Optimized for quick response

    Customer success platform used by enterprises to proactively drive adoption, retention, expansion, and improved reputation with their customers.

    Categories in common with CustomerGauge:
  6. Customer success platform used by enterprises to proactively drive adoption, retention, expansion, and improved reputation with their customers.

    Categories in common with CustomerGauge:

    UI
    The customizable views to capture fields of interest.

    Reviewers say compared to CustomerGauge, Totango is:

    Slower to reach roi
    #4
    #4
  7. AskNicely

    (786)4.7 out of 5
    Optimized for quick response

    The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework.

    Categories in common with CustomerGauge:
  8. The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework.

    Categories in common with CustomerGauge:

    UI
    The information is very detailed. Finding out how you're doing is so easy, and being able to compare your standings with your peers helps really narrow down where your own growth opportunities are....Read more

    Reviewers say compared to CustomerGauge, AskNicely is:

    More usable
    Easier to set up
    Better at meeting requirements
    #5
    #5
  9. HubSpot Service Hub

    (522)4.4 out of 5

    HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with CustomerGauge:
  10. HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with CustomerGauge:

    Sunil S.
    SS
    HubSpot's Service hub is a mind-blowing tool. The best part about HubSpot is how easy it is to use the amazing features. Literally, everything one wishes to achieve with HubSpot can actually be...Read more

    Reviewers say compared to CustomerGauge, HubSpot Service Hub is:

    Slower to reach roi
    #6
    #6
  11. Birdeye

    (975)4.8 out of 5
    Optimized for quick response

    Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

    Categories in common with CustomerGauge:
  12. Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

    Categories in common with CustomerGauge:

    Robbert S.
    RS
    I am happy and satisfied customer of Birdeye who has equipped me with the basic knowledge of how I can bring modification to my product by reading what my customers think about it. It has helped me...Read more

    Reviewers say compared to CustomerGauge, Birdeye is:

    Better at meeting requirements
    More usable
    Easier to set up
    #7
    #7
  13. Reputation.com

    (483)4.4 out of 5
    Optimized for quick response

    Manage business reviews with enterprise reputation management software

    Categories in common with CustomerGauge:
  14. Manage business reviews with enterprise reputation management software

    Categories in common with CustomerGauge:

    AM
    It is an incredible platform that takes care of the evaluations that your organization acquires in order to assess the effectiveness of your services, with quite controversial and incredible...Read more

    Reviewers say compared to CustomerGauge, Reputation.com is:

    Slower to reach roi
    Better at meeting requirements
    More usable
    #8
    #8
  15. Qualtrics Customer Experience

    (288)4.2 out of 5
    Optimized for quick response

    With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.

    Categories in common with CustomerGauge:
  16. With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.

    Categories in common with CustomerGauge:

    Lubna S.
    LS
    Simple, nimble and user friendly platform. Best support team ever. Comprehensive product documentation. Has the best capabilities and culture. It helps you build a customer centric culture in your...Read more

    Reviewers say compared to CustomerGauge, Qualtrics Customer Experience is:

    Slower to reach roi
    More expensive
    Better at meeting requirements
    #9
    #9
  17. Wootric Customer Experience

    (248)4.8 out of 5
    Optimized for quick response

    Boost customer happiness with proven CX metrics: Net Promoter Score® (NPS), CSAT, and Customer Effort Score (CES) surveys. Get user feedback online, in-app, via mobile, email & SMS.

    Categories in common with CustomerGauge:
  18. Boost customer happiness with proven CX metrics: Net Promoter Score® (NPS), CSAT, and Customer Effort Score (CES) surveys. Get user feedback online, in-app, via mobile, email & SMS.

    Categories in common with CustomerGauge:

    Lucas F.
    LF
    The way data is shown, dashboards, permissions and integrations

    Reviewers say compared to CustomerGauge, Wootric Customer Experience is:

    More usable
    Better at meeting requirements
    Easier to set up
    #10
    #10
  19. Accelo

    (242)4.4 out of 5

    Manage your entire business from one simple place. From prospect to payment, automate your processes and gain the visibility you need to grow your business.

    Categories in common with CustomerGauge:
  20. Manage your entire business from one simple place. From prospect to payment, automate your processes and gain the visibility you need to grow your business.

    Categories in common with CustomerGauge:

    FF
    Accelo is quite useful software when it requires automation in repeatable processes that an organization acquires, precisely when it comes to professional work sections, which means a delicate area...Read more

    Reviewers say compared to CustomerGauge, Accelo is:

    Better at meeting requirements
    #11
    #11
  21. WorkRamp

    (196)4.3 out of 5

    WorkRamp is a modern training software that helps growing customer facing teams onboard, train, and certify their employees. The platform empowers reps to be more productive by taking training and knowledge materials to where they already work like SFDC, Slack and Chrome. Paired with dynamic and engaging learning paths and certifications, WorkRamp starts having an impact on team success immediately.

    Categories in common with CustomerGauge:
  22. WorkRamp is a modern training software that helps growing customer facing teams onboard, train, and certify their employees. The platform empowers reps to be more productive by taking training and knowledge materials to where they already work like SFDC, Slack and Chrome. Paired with dynamic and engaging learning paths and certifications, WorkRamp starts having an impact on team success immediately.

    Categories in common with CustomerGauge:

    AC
    It houses all our training modules for our BDR team to go from new reps all the way to be ready for sellers. Huge fan of it being the central hub for training any skill.

    Reviewers say compared to CustomerGauge, WorkRamp is:

    Slower to reach roi
    Better at meeting requirements
    Easier to set up
    #12
    #12
  23. ClientSuccess

    (153)4.6 out of 5

    ClientSuccess is revolutionizing SaaS management, growth, and retention with it's Customer Success Management Platform

    Categories in common with CustomerGauge:
  24. ClientSuccess is revolutionizing SaaS management, growth, and retention with it's Customer Success Management Platform

    Categories in common with CustomerGauge:

    Casey W.
    CW
    Engagements in the platform are easy to track and manage.

    Reviewers say compared to CustomerGauge, ClientSuccess is:

    More usable
    Easier to admin
    Easier to do business with
    #13
    #13
  25. Medallia

    (85)4.5 out of 5

    Medallia's feedback management products are built on technology that's designed to capture users' attention, make solutions clear and motivate employees to act.

    Categories in common with CustomerGauge:
  26. Medallia's feedback management products are built on technology that's designed to capture users' attention, make solutions clear and motivate employees to act.

    Categories in common with CustomerGauge:

    MA
    Una buena interfaz, facilidad de uso, alto rendimiento, rapidez, sencillez y practicidad son algunas de las principales características que posee Medallia que para mí la catalogan como el principal...Read more

    Reviewers say compared to CustomerGauge, Medallia is:

    Slower to reach roi
    More expensive
    Better at meeting requirements
    #14
    #14
  27. Planhat

    (110)4.7 out of 5

    Planhat is a Customer Success Platform built to make Customer Success simple.

    Categories in common with CustomerGauge:
  28. Planhat is a Customer Success Platform built to make Customer Success simple.

    Categories in common with CustomerGauge:

    Wiebke R.
    WR
    The Health Score and the possibility to include usage from our platform/customers data in it. The Health Score helps me to have a good and quick overview of the "health status" of my...Read more

    Reviewers say compared to CustomerGauge, Planhat is:

    Better at meeting requirements
    More usable
    #15
    #15
  29. ProfitWell

    (124)4.9 out of 5

    ProfitWell provides subscription and SaaS metrics that are 100% accurate and absolutely free. Sign up takes 1-click, giving you access to your monthly recurring revenue, churn, lifetime value, and all of your other necessary subscription financial metrics. Integrates with Stripe, Braintree, Zuora, Chargebee, Chargify, Recurly, and others with the ProfitWell API.

    Categories in common with CustomerGauge:
  30. ProfitWell provides subscription and SaaS metrics that are 100% accurate and absolutely free. Sign up takes 1-click, giving you access to your monthly recurring revenue, churn, lifetime value, and all of your other necessary subscription financial metrics. Integrates with Stripe, Braintree, Zuora, Chargebee, Chargify, Recurly, and others with the ProfitWell API.

    Categories in common with CustomerGauge:

    Alan G.
    AG
    Clarity of information, speed of customer service.

    Reviewers say compared to CustomerGauge, ProfitWell is:

    Easier to set up
    More usable
    Easier to admin
    #16
    #16
  31. Confirmit

    (129)4.3 out of 5
    Optimized for quick response

    Confirmit Horizons is a flexible, multi-channel software platform for Customer Experience, Voice of the Employee, and Market Research programs. Confirmit Horizons software platform helps businesses gather feedback from customers and employees, analyze the results, and take action to improve processes.

    Categories in common with CustomerGauge:
  32. Confirmit Horizons is a flexible, multi-channel software platform for Customer Experience, Voice of the Employee, and Market Research programs. Confirmit Horizons software platform helps businesses gather feedback from customers and employees, analyze the results, and take action to improve processes.

    Categories in common with CustomerGauge:

    PE
    The fact that its interface is quite simple when using it turns out to be a very useful element for us, especially since it is not required to be experts in the application to use this tool, its...Read more

    Reviewers say compared to CustomerGauge, Confirmit is:

    Slower to reach roi
    More expensive
    #17
    #17
  33. FocusVision Decipher

    (127)4.3 out of 5
    Optimized for quick response

    FocusVision Decipher is the most comprehensive, yet easy to use, professional survey and reporting solution. Run a just-in-time quick poll, undertake a large-scale multi-country, multi-language study or anything in-between to get close enough to your customers to understand their thoughts and feelings and ensure their voice comes through in your data insights without being limited to prefabricated templates.

    Categories in common with CustomerGauge:
  34. FocusVision Decipher is the most comprehensive, yet easy to use, professional survey and reporting solution. Run a just-in-time quick poll, undertake a large-scale multi-country, multi-language study or anything in-between to get close enough to your customers to understand their thoughts and feelings and ensure their voice comes through in your data insights without being limited to prefabricated templates.

    Categories in common with CustomerGauge:

    AP
    The platform is really easy to learn and use. There are many more capabilities if you want to use XML as well. Their customer support is useful but don't always provide step by step feedback for...Read more

    Reviewers say compared to CustomerGauge, FocusVision Decipher is:

    Slower to reach roi
    #18
    #18
  35. UserIQ

    (107)4.4 out of 5
    Optimized for quick response

    Automated and effective in-app data engine and engagement tool

    Categories in common with CustomerGauge:
  36. Automated and effective in-app data engine and engagement tool

    Categories in common with CustomerGauge:

    Raul  V.
    RV
    ToolTips that give end users a quick insight as to the purpose and benefit of a certain feature.
    #19
    #19
  37. TaskRay

    (98)4.4 out of 5
    Optimized for quick response

    TaskRay helps businesses onboard customers faster and more efficiently. By using TaskRay’s templating and automation functions high tech, SaaS, Wealth Management, Manufacturing, and Franchising businesses can build systems that scale whether they have 100 customers or 10,000 customers.

    Categories in common with CustomerGauge:
  38. TaskRay helps businesses onboard customers faster and more efficiently. By using TaskRay’s templating and automation functions high tech, SaaS, Wealth Management, Manufacturing, and Franchising businesses can build systems that scale whether they have 100 customers or 10,000 customers.

    Categories in common with CustomerGauge:

    JS
    Before TaskRay we were tracking our projects via excel and multiple emails between clients and consultants. Now all history is easily accessible in one place for all our consultants to view and...Read more
    #20
    #20
  39. ZoomInfo InboxAI

    (80)4.1 out of 5
    Optimized for quick response

    ZoomInfo InboxAI recommends playbooks based on your data, provides health score and retention probability, coaches your team to be proactive and assists them when out reaching their customers. Days to implement in your Salesforce and Gainsight (optional).

    Categories in common with CustomerGauge:
  40. ZoomInfo InboxAI recommends playbooks based on your data, provides health score and retention probability, coaches your team to be proactive and assists them when out reaching their customers. Days to implement in your Salesforce and Gainsight (optional).

    Categories in common with CustomerGauge:

    Yonatan M.
    YM
    Seeing what was emailed to the specific lead, when it was emailed, and what was the content of the email. I think that the integration in SFDC adds a lot of value in understanding who is talking to...Read more

    Reviewers say compared to CustomerGauge, ZoomInfo InboxAI is:

    Easier to set up
    Better at meeting requirements