--- title: Convoso Reviews meta_title: 'Convoso Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 253 reviews by the users' company size, role or industry to find out how Convoso works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 253 scale: '5' date_modified: '2026-08-04' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Convoso Reviews **Vendor:** Convoso **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.5/5.0 **Total Reviews:** 253 ## About Convoso Convoso is an outbound sales platform built for high-performance revenue teams and contact centers. Designed for organizations that depend on outbound sales to acquire customers, Convoso helps businesses increase contact rates, maximize agent productivity, and lower customer acquisition costs. Convoso unifies high-performance dialing, campaign management, and intelligent number management to help teams connect with more prospects and convert more opportunities. Businesses can automate workflows across lead, campaign, and list management while engaging prospects through voice, SMS, email, and AI-powered agents. Intelligent number management capabilities help businesses monitor number health, optimize number pools, automate procurement, and match the best number to each lead. Combined with predictive dialing, sub-5-second speed-to-lead, advanced call classification, built-in compliance controls, and real-time analytics, Convoso helps organizations scale outbound operations with confidence. What Sets Convoso Apart Ignite Intelligent Number Management: Automated procurement, dynamic health scoring, and AI-driven Dialing Optimization that prioritizes your highest-performing numbers—helping you make the most out of every lead. Predictive Dialer & Campaign Management: Four dialer modes and adaptive pacing ensure lightning-fast speed-to-lead and greater agent productivity. Compliance Automation: Mini-TCPA, RND scrubbing, STIR/SHAKEN, and StateTracker™ built-in to simplify compliance and reduce risk. Gold-Standard Voicemail Detection: 97% accuracy eliminates wasted dials on voicemails and increases productive connects. Actionable Reporting: Transparent, easy-to-use dashboards that surface the metrics that truly impact ROI. Dedicated Customer Success: White-glove onboarding and ongoing support designed to help your team scale smarter. ## Convoso Pros & Cons **What users like:** - Users appreciate the **ease of use** of Convoso, finding it straightforward and user-friendly for tracking calls. (38 reviews) - Users highlight the **incredible efficiency** of Convoso, enhancing productivity with smart dialing and intuitive tools. (20 reviews) - Users praise the **helpful customer support** of Convoso, consistently noting timely assistance and effective issue resolution. (17 reviews) - Users find Convoso **helpful** for effortless outbound calling and valuable tools that motivate sales teams effectively. (14 reviews) - Users love the **user-friendly interface** of Convoso, highlighting its straightforward navigation and easy customization options. (10 reviews) - Users appreciate the **easy setup** of Convoso, allowing teams to quickly log in and start taking calls. (9 reviews) - Easy Navigation (8 reviews) - Users love Convoso for its **user-friendly interface and powerful features** , making work-from-home experiences efficient and stress-free. (8 reviews) - Agent Productivity (7 reviews) - Call Recording (7 reviews) **What users dislike:** - Users experience **call issues** such as sudden logouts and time constraints for documenting calls, impacting usability. (9 reviews) - Users find the **learning curve steep** , with a complex setup process that challenges beginners and extends integration time. (6 reviews) - Users find Convoso to be **quite expensive** , making it challenging for small or solo entrepreneurs to afford. (5 reviews) - User experiences highlight the **complexity of the setup process** , especially for beginners, causing delays in configuration. (5 reviews) - Users experience **dialer issues** with delays during double dialing, yet overall performance remains efficient and satisfactory. (4 reviews) - Users report difficulties with **contact management** , including challenges in finding past clients and transferring calls effectively. (3 reviews) - Dialer Limitations (3 reviews) - System Delays (3 reviews) - Communication Issues (2 reviews) - Users find the **complexity** of Convoso challenging, particularly in navigating and utilizing advanced features effectively. (2 reviews) ## Convoso Reviews ### 1. Convoso **Rating:** 5.0/5.0 stars **Reviewed by:** Tabatha B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2023 **What do you like best about Convoso?** It's simple and self explanatory. I use it everday. **What do you dislike about Convoso?** You wait to long for a call to come in at times. **What problems is Convoso solving and how is that benefiting you?** It dials my calls. ### 2. Convoso Review **Rating:** 5.0/5.0 stars **Reviewed by:** Viktoria U. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Convoso?** I really appreciate how organized and user friendly that Convoso is. It is an easy platform to use and has a great layout. I highly recommend **What do you dislike about Convoso?** The only problem that I have ran into just a few times is the system shutting down and dropping calls. 103/40 **What problems is Convoso solving and how is that benefiting you?** They have been faster at responding to our support tickets then our previous dialer company was ### 3. ExcellentUser Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Angela W. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** Easy to use it provides knowledge and details.excellent platform for softwear products. **What do you dislike about Convoso?** There are some glitches sometimes you have to reboot. the chatbox does not helps. **What problems is Convoso solving and how is that benefiting you?** Predictive dialing it helps increase contact rates and conversations. ### 4. Review **Rating:** 4.5/5.0 stars **Reviewed by:** Brian S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** It is very easy to use on a daily basis. the crm system is simple to use. **What do you dislike about Convoso?** the only negative i've experienced is the occasional lag. **What problems is Convoso solving and how is that benefiting you?** Convoso makes it easy to stay on the dialer ### 5. Convoso **Rating:** 3.5/5.0 stars **Reviewed by:** Chris N. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Convoso?** Product is easy to use, provides a lot of utility. **What do you dislike about Convoso?** Often lags, causing issues on the Agent facing side. **What problems is Convoso solving and how is that benefiting you?** Providing a great auto dialer and CRM. ### 6. Convoso **Rating:** 5.0/5.0 stars **Reviewed by:** Melody M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** It is easy to use, an innovative way to reach out to clientele **What do you dislike about Convoso?** Convoso can often glitch or freeze at unexpected times. **What problems is Convoso solving and how is that benefiting you?** Allowing representatives to reach out to clients at a faster pace. ### 7. Convoso Dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Rod F. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Convoso?** It's a very user-friendly system. My connection rate has been great. The team is very responsive and easy to work with. **What do you dislike about Convoso?** Some of the reports on the dashboard could be more detailed. **What problems is Convoso solving and how is that benefiting you?** Connection rate. ### 8. good just need to work on lag **Rating:** 5.0/5.0 stars **Reviewed by:** Ateya J. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Convoso?** quick and easy to use; dispos are easy to the point **What do you dislike about Convoso?** lags you into force pause which can be annoying but its easily fixed **What problems is Convoso solving and how is that benefiting you?** none really ### 9. Convoso **Rating:** 2.5/5.0 stars **Reviewed by:** Serena S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** I like how quick it is to learn and simple to use daily **What do you dislike about Convoso?** The sound issues and it can be rather slow and laggy at times **What problems is Convoso solving and how is that benefiting you?** Makes calls easier on auto dialer ### 10. amazing **Rating:** 5.0/5.0 stars **Reviewed by:** marklien p. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Convoso?** its almost like the other app used in bpo industry **What do you dislike about Convoso?** nothing almost perfect easy to use and so convient **What problems is Convoso solving and how is that benefiting you?** help to raech our clients easily ### 11. Great Platform, very efficient, and seamless! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** Overall user-friendly, easy to navigate, great accessibility tools, and integrates well with other software! **What do you dislike about Convoso?** Barely a dislike but having personal customization could be beneficial. There are some icons/selectables/drop down menus that I use very frequently. If I had the ability to move them around so I don't have to navigate across the entire page rapidly so many times could be helpful. **What problems is Convoso solving and how is that benefiting you?** Contact and client data management and calling features. ### 12. Ease of use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** Ease of use. Simple setup and easy to understand. Very pleased with convoso. **What do you dislike about Convoso?** Sometimes there is static during the calls on the agent and customer ends but nothing that lasts all day or that a quick reboot won't fix. Overall pleased with Convoso. **What problems is Convoso solving and how is that benefiting you?** Convoso is solving the lag and static that we as the users come across as well as being easy to reach through their customer service department. ### 13. Super helpful and innovative dialer tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2023 **What do you like best about Convoso?** the constant communication and innovative approach to technology **What do you dislike about Convoso?** sometimes things feel overcomplicated but perhaps is just my own lack of understanding **What problems is Convoso solving and how is that benefiting you?** convoso is helping us better penetrate our data and acquire customers for our business ### 14. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Jarrett F. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** It is easy to use. I like how when I log in it boots up right away. **What do you dislike about Convoso?** Very easy to use. Makes phone calls a breeze. **What problems is Convoso solving and how is that benefiting you?** It is solving telephony smoothness ### 15. Convoso **Rating:** 5.0/5.0 stars **Reviewed by:** Christie A. | Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** It is very user friendly and customer service reps are quick to respond. **What do you dislike about Convoso?** It lag time going from the scripter to the actual call is slow. **What problems is Convoso solving and how is that benefiting you?** i dont know ### 16. Converting leads fast! **Rating:** 5.0/5.0 stars **Reviewed by:** Ally C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** I like that i can provide detailed call notes **What do you dislike about Convoso?** I cant see the lead type after call is dispo'd **What problems is Convoso solving and how is that benefiting you?** helping me make more money by converting my leads ### 17. Love Voso baby **Rating:** 5.0/5.0 stars **Reviewed by:** Braden R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** It works well with my team, and i love my team! **What do you dislike about Convoso?** It bugs sometimes, but thats okay. It happens with software **What problems is Convoso solving and how is that benefiting you?** It helps us call our clients! ### 18. Convoso Auto Dialer by Kensington **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Convoso?** Ease of use, Manageability, and the administrative tasks of Convoso are extremely useful. Convoso (if used properly) can be a 1 shop stop for anyone using a predictive dialer for their company. **What do you dislike about Convoso?** I have had some billing mishaps, but they were resolved when I contacted my CSM. I do not like the Cost of adding features and having to pay for the Feature x Amount of Agent Licences I have. **What problems is Convoso solving and how is that benefiting you?** Provides a readily available and easy to use system when making outbound calls on a daily basis. Convoso is our bread and butter when it comes to writing leads and getting appointments set for our company. ### 19. An easy to use platform that does it all **Rating:** 5.0/5.0 stars **Reviewed by:** Carter B. | IT Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2021 **What do you like best about Convoso?** The ease of use of the software and the welcoming support team that comes with it. We have been able to contact so many more leads than before and in turn this has allowed to grow our business. I work directly with the CSM that Convoso provides you when you initially and they are some of the most friendly people you will be in contact with and with this, made switching to Convoso a breeze. **What do you dislike about Convoso?** Sometimes it is overwhelming to navigate with so many robust features, but the support teams makes it easy to reach out and find answers. There are a few features that my sales team would like to see including a mobile app so that they can manage their calls outside of the office, and when communicating with the support team at convoso, they were very good about listening to my requests and making it feel like they would relay info to the development team to see about getting these new features implemented which is really nice. **Recommendations to others considering Convoso:** If you are looking for a robust dialer to be able to make contacts to your leads, Convoso is the software for you. **What problems is Convoso solving and how is that benefiting you?** The main problem we solved by using Convoso is being able to contact much more leads than before. And in doing this we found ways to implement inbound campaigns and have more people contacting us than before. It would be nice to have a slightly more robust reporting system ### 20. for the most part its a good experience **Rating:** 3.0/5.0 stars **Reviewed by:** Chassidy S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** i like how easy it is to navigate , easy **What do you dislike about Convoso?** it seems to lag alot and we miss out on leads when this happens **What problems is Convoso solving and how is that benefiting you?** n/a ### 21. Best platform Ive ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Manny S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2023 **What do you like best about Convoso?** Ease of use and custom reporting to fully view everything going on with my team! **What do you dislike about Convoso?** How many little moving pieces can affect one call. However, once you get used to it becomes very simple **What problems is Convoso solving and how is that benefiting you?** Being able to dial and manage so many contacts. Also registering DIDs so I dont show up as spam to all of my potential clients. ### 22. Convoso as a call center dialer. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Convoso?** Convoso is easy to use and monitor the status of users at a glance. Convoso has a simple interface to ensure the numbers you are using are not being abused and getting a bad reputation with phone carriers. **What do you dislike about Convoso?** The script for users can be difficult to work with if there is a lot of data gathered from the client. **What problems is Convoso solving and how is that benefiting you?** Convoso helps ensure we have the best chance to reach our sales leads. Their caller ID reputation monitoring system has greatly improved our contact rate. ### 23. Best Overall Dialer! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Convoso?** Convoso has everything you will need to get started as well as a very extensive set of features that will evolve and grow with your needs. It is by far the simplest to get your features implemented and the easiest to navigate around. Did I also mention the unbelievable support you have available 24/7 from their different and wonderful support departments? Besides that, they provide a knowledge base center with almost all the explanations and details you might need for all the different features they offer. Lastly, I'd like to mention that being browser based, you can easily manage to work from absolutely any device you have. **What do you dislike about Convoso?** There are some bugs and glitches that might show up from time to time, especially when we recieve updates, but generally speaking, convoso team are so critical about this and they usually get everything fixed in no time. **What problems is Convoso solving and how is that benefiting you?** Convoso is super helpful in managing huge chunks of agents, leads as well as employees. It will provide you with all the metrics, data and reports you need to look as much as you need in detail into every ounce of it. So that you can easily analyze and pivot your data in different ways to give you a clearer idea about the goal you are trying to achieve and the issues you are solving. Besides that, Convoso support will be able to help you in running and pivoting the reports and will also help you analyze them depending on your needs. This is a crucial feature that I am so glad they provide. ### 24. Honest Answer **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Convoso?** I like that convoso lets me listen back to my calls and keeps record of conversations. **What do you dislike about Convoso?** Convoso is dated in comparison to salesforce, and usually has poor call volume. Sometimes I do not get voicemails in a timely fashion. **What problems is Convoso solving and how is that benefiting you?** they say they are fixing call quality but I have yet to notice a difference. ### 25. Convoso Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Convoso?** The product is easy to use with a low learning curve. **What do you dislike about Convoso?** Some recordings were corrupted or deleted and could not be retrieved. **What problems is Convoso solving and how is that benefiting you?** Convoso is a tool for call centers to dial, track, and store information for incoming and outbound calls. ### 26. Convoso gets the job done. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** Convoso is the service EverQuote uses, and they employ me, so I appreciate that Convoso helps accomplish their goals. **What do you dislike about Convoso?** Not being able to dial out independently, I am not the biggest fan of auto-dials. **What problems is Convoso solving and how is that benefiting you?** Honestly, I do not have the slightest clue. I am just an employee of a company that uses the Convoso service. ### 27. Convoso is reasonably easy to use and not overly frustrating. **Rating:** 2.5/5.0 stars **Reviewed by:** Heather S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Convoso?** I like the layout, it is easy to navigate **What do you dislike about Convoso?** The main downside is when the scripts start lagging and it seems the system is tripping over itself. **What problems is Convoso solving and how is that benefiting you?** I can't say that there are any, I simply use it when I'm working and it seems to work well enough for it's intended purpose ### 28. CAll center usage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Convoso?** can monitor multiple agents with ease in one single page **What do you dislike about Convoso?** sometimes there are some issues when downloading call recordings **What problems is Convoso solving and how is that benefiting you?** How would i know what problems convoso is solving? What does this even mean? A better question would be: What issues have you encountered while using convoso and how were they resolved? ### 29. My experience with convoso **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** Convoso helps me to organize my sales and saves time for my entire team to make more sales over the phone **What do you dislike about Convoso?** I think Convoso can do a better job with the integration of other programs and apps **What problems is Convoso solving and how is that benefiting you?** I helps us with sales . For that specific work , I think is the best ### 30. Convoso is great **Rating:** 5.0/5.0 stars **Reviewed by:** MaryAnn S. | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** Convoso is very user-friendly. It is excellent for connecting consumers to the right company in conference calls. **What do you dislike about Convoso?** Nothing, it is great. We have had none to minimal issues. When there are issues, they are resolved very quickly. **What problems is Convoso solving and how is that benefiting you?** Convoso allows ease of dialing consumers and is simple, so it is highly user-friendly. ### 31. very easy to use and reliable with great connection **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** easy to use, friendly interface, simple to navigate, customizable to your company's needs, powerful took to handle all call/sales center tasks **What do you dislike about Convoso?** nothing this is a very easy product to use and fit to any business **What problems is Convoso solving and how is that benefiting you?** meeting customers over the phone, saves us both time by allowing to do remotely ### 32. Good but still has some flaws. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2023 **What do you like best about Convoso?** Convoso is very easy for beginners to learn and very easy to navigate. The techs are also very quick to resolve any problems that affect dials. **What do you dislike about Convoso?** Convoso tends to glitch out or lag quite often. **What problems is Convoso solving and how is that benefiting you?** Convoso dials out to customers and is very quick with the calling. ### 33. Convoso Review **Rating:** 4.5/5.0 stars **Reviewed by:** Charles S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** Easy of use, great calling software and ability to view calls on the fly that are recorded **What do you dislike about Convoso?** Outbound selection for states the user is not licensed in. Was difficult to navigate and could not find a contact for assistance in the matter. **What problems is Convoso solving and how is that benefiting you?** Call routing and dialer ### 34. Easy to use convosso **Rating:** 4.5/5.0 stars **Reviewed by:** Lily Grace N. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2023 **What do you like best about Convoso?** downloading calls and ability to dispose call status **What do you dislike about Convoso?** logging out or system error while doing manual callls **What problems is Convoso solving and how is that benefiting you?** NA ### 35. CONVOSO Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** It is easy to Use and it records all calls in a timely manner. **What do you dislike about Convoso?** Calls tend to drop at random times and sometimes the dashboard will glitch and wont show any lead information **What problems is Convoso solving and how is that benefiting you?** It keeps me in contact with leads in a timely manner ### 36. CONVOSO REVIEW **Rating:** 5.0/5.0 stars **Reviewed by:** Ariana F. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** HOW IT COLLECTS ALL THE DATA FROM ALL OF THE CALLS YOU TAKE. **What do you dislike about Convoso?** THEY ARE CONSTANTLY UPDATING CONVOSO, NOTHING I WOULD CHANGE THAT HAS NOT ALREADY BEEN DONE. **What problems is Convoso solving and how is that benefiting you?** THEY ARE CONSTANTLY MAKING CHANGES TO BETTER CONVOSO AND IT HELPS CREATE A SMOOTHER WORK FLOW ### 37. I love using convoso **Rating:** 4.0/5.0 stars **Reviewed by:** Jason E. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** I like how easy it is to use and operate **What do you dislike about Convoso?** It sometimes goes down on us in the middle of the day **What problems is Convoso solving and how is that benefiting you?** It allows us to contact customers at a high rate. Usually, we dial about 40K to 60K numbers a day. ### 38. Great REVIEW OF THE Convoso CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Ernst G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** Using Convoso allows me to effectively stay in touch with my prospects and convert them from leads to Clients. **What do you dislike about Convoso?** The system freezes too often and often creates leads duplication. **What problems is Convoso solving and how is that benefiting you?** Allows for Clients' data utilization and follow-up in addition to effective lead storage ### 39. It works pretty well.Sometimes it runs a little slow but overall iseems like a great program to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2023 **What do you like best about Convoso?** its easy to use once you get to know the system. **What do you dislike about Convoso?** some times it has its issues but overall doesnt have alot to complain about **What problems is Convoso solving and how is that benefiting you?** it helps people like me learn the system that lets us work from home ### 40. Experience So Far **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** Best thing is the fact that the program is web-based. Easy access. **What do you dislike about Convoso?** Lead source is not the best, majority of numbers are VM but there is some gold in there. **What problems is Convoso solving and how is that benefiting you?** Auto Dialer helps agents avoid dial reluctancy. It's more effective. ### 41. OVERALL a great product. **Rating:** 4.5/5.0 stars **Reviewed by:** Monroe S. | sales manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2022 **What do you like best about Convoso?** dynamic disposition settings, multi user catering; love the script flow for new agents. the spam monitoring system is useful to ensure higher call connection rates. **What do you dislike about Convoso?** Not really a downside. but the software is catered towards larger teams. probably not something a smaller team could afford. I also didn't like the fact that monitoring DIDs was an upsell...that should be something included with a sophisticated platform like this. **What problems is Convoso solving and how is that benefiting you?** compared to manually dialing lol we like the efficiency of building a good call list and letting our agents loose. they can focus on conversations and not dialing. ### 42. Awesome company easy to use platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Convoso?** The customer service is always great and I'm able to get someone on the line almost immediately when calling which I appreciate. **What do you dislike about Convoso?** The platform is a bit outdated on the backend and the front end but still easy to use as I'm used to it after using it for years. Could use a facelift. **What problems is Convoso solving and how is that benefiting you?** They're attempting to fix the issue with caller ID's being reported as spam which isn't the companies fault but I appreciate the attempt ### 43. Convoso: Trailblazing and Stargazing **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey G. | Systems Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2022 **What do you like best about Convoso?** Constant support and continued innovation. There is not a moment where you feel left alone or your voice is not heard. Convoso holds your hand through every process and gives you a tailored experience to your needs. **What do you dislike about Convoso?** Reporting doesn't allow for full customization. PST time zone defaults can also throw off numbers to those who start their reports in different time zones throughout the US. **What problems is Convoso solving and how is that benefiting you?** Call monitoring and log tracking. Lead management and cost analysis with sales per vendor has been greatly simplified with searches and user reports. Each systems category has something new to offer the previous one did not, and you are able to modify that further with each app you build out. ### 44. Jacobs Barthelemy's review of Convoso **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** I like how easy it is to train new agents on how to use, and do our daily task inside. **What do you dislike about Convoso?** I don't like the constant hiccups with the program such as Audio issues, and just complete crashes of the system. **What problems is Convoso solving and how is that benefiting you?** It's solving the issues of talking to our dailly customers everyday. Without a program doing that what can we do? It's amazing Convoso allows us to do that I am happy you guys are around. ### 45. Easy to navigate, too many options to fix one issue, over complicates things **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** Easy to navigate, and easy to use. Dialing out to multiple people at a time. **What do you dislike about Convoso?** It drops a lot of calls, we have to change the settings everyday. **What problems is Convoso solving and how is that benefiting you?** They reset everything, everyday, it doesn't help at all ### 46. User Friendly Convoso **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2023 **What do you like best about Convoso?** Convoso is extremely user -friendly, doesn"t take long to get the hang of it. **What do you dislike about Convoso?** I don"t dislike anything about Convoso. I have always had a great experience while in the dialer. **What problems is Convoso solving and how is that benefiting you?** Reaching out to leads. ### 47. Review **Rating:** 2.5/5.0 stars **Reviewed by:** Caleb K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Convoso?** It help's me make money with an automatic dialer. **What do you dislike about Convoso?** When it work's it work's when it's broke it's broke. **What problems is Convoso solving and how is that benefiting you?** Slowly implementing new idea's and beneficial option's to make the job easier ### 48. Convoso **Rating:** 4.0/5.0 stars **Reviewed by:** Vanessa V. | Life Insurance Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** Upsides of using convoso is how easy it is to navigate through this system **What do you dislike about Convoso?** I dislike the number of outages I have had since using them system **What problems is Convoso solving and how is that benefiting you?** Dialer system is better to use ### 49. My review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** I like the disposition options and the muting and holding abilities. **What do you dislike about Convoso?** I dislike the layout of the front page with the statistics. **What problems is Convoso solving and how is that benefiting you?** Connecting me with hot leads! Higher proportion of sales and ROI ### 50. Takes care of all business needs **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge V. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** It's super user-friendly. I don't think I could ask for an easier system to run operations. **What do you dislike about Convoso?** Nothing, the system is all around fantastic. **What problems is Convoso solving and how is that benefiting you?** The ease with which to reach customers is fantastic! ## Convoso Discussions - [How do I get started with Convoso?](https://www.g2.com/discussions/how-do-i-get-started-with-convoso) - 1 comment, 1 upvote - [What makes Convoso Ignite different from other caller ID reputation tools?](https://www.g2.com/discussions/what-makes-convoso-ignite-different-from-other-caller-id-reputation-tools) - 1 comment, 1 upvote - [What is Convoso Ignite?](https://www.g2.com/discussions/what-is-convoso-ignite) - 1 comment, 1 upvote - [How does Convoso support compliance?](https://www.g2.com/discussions/how-does-convoso-support-compliance) - 1 comment, 1 upvote - [How does Convoso fixt spam-labeled callerIDs?](https://www.g2.com/discussions/how-does-convoso-fixt-spam-labeled-callerids) - 1 comment, 1 upvote - [View Convoso pricing details and edition comparison](https://www.g2.com/products/convoso/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+09%3A31%3A27+-0500&secure%5Bsession_id%5D=dab8154d-aa38-4ac3-a9a5-5f6193240923&secure%5Btoken%5D=d72810dbcac1d38d0adb457c67ccf3f61baf9f820201171597ed15b1f7116d82&format=llm_user) ## Convoso Integrations - [CallRail](https://www.g2.com/products/callrail/reviews) - [Channel Automation](https://www.g2.com/products/channel-automation/reviews) - [Contact Center Compliance](https://www.g2.com/products/contact-center-compliance/reviews) - [Faraday](https://www.g2.com/products/faraday/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) - [LeadsPedia](https://www.g2.com/products/leadspedia/reviews) - [OnScript AI](https://www.g2.com/products/onscript-ai/reviews) - [Phonexa](https://www.g2.com/products/phonexa/reviews) - [Pingtree](https://www.g2.com/products/pingtree/reviews) - [Retreaver](https://www.g2.com/products/retreaver/reviews) - [Ringba](https://www.g2.com/products/ringba/reviews) - [Salesforce Appexchange](https://www.g2.com/products/salesforce-appexchange/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [TrackDrive](https://www.g2.com/products/trackdrive/reviews) - [Trestle](https://www.g2.com/products/trestle-solutions-inc-trestle/reviews) - [Webhooks.io](https://www.g2.com/products/webhooks-io/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [ZIZO](https://www.g2.com/products/zizo/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Convoso Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis ## Top Convoso Alternatives - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,472 reviews) - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) - 4.8/5.0 (853 reviews)