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Compare Convoso and Talkdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (55.8% of reviews)
Mid-Market (60.5% of reviews)
Entry-Level Pricing
No pricing available
Free 25 Licenses Free to Start
Convoso
Star Rating
(256)4.5 out of 5
Market Segments
Mid-Market (55.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ConvosoTalkdesk
Star Rating
(2,499)4.4 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Convoso excels in ease of use, with users highlighting its intuitive interface that simplifies daily operations. One user mentioned how the tool has significantly improved customer interactions and integrates smoothly with other applications, centralizing business communication.
- Users say that Talkdesk provides a more stable calling experience, especially during peak hours. Reviewers appreciate the system's reliability, noting that it allows for seamless handling of customer service calls and emails in one location, which enhances organization and response times.
- According to verified reviews, Convoso stands out for its advanced reporting and analytics capabilities. Users have praised its dashboard for offering real-time insights into key performance indicators, which helps teams track metrics like contact rates and talk times effectively.
- Reviewers mention that Talkdesk's setup process is notably quick and user-friendly. Many users reported that agents could start taking calls without extensive training, which is a significant advantage for teams looking to minimize downtime during implementation.
- G2 reviewers highlight that Convoso's multi-channel outreach capabilities are a major asset, allowing teams to engage prospects through various channels such as email, voice, and SMS. This feature has been particularly beneficial for users aiming to enhance their engagement strategies.
- Users express that while Talkdesk offers solid call routing and IVR flexibility, some find it less customizable compared to Convoso. Reviewers noted that while Talkdesk is easy to use, they sometimes wish for more tailored options to fit their specific workflow needs.
Pricing
Entry-Level Pricing
Convoso
No pricing availableTalkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
Convoso
No trial information availableTalkdesk
No trial information availableRatings
Meets Requirements
9.2
221
8.9
2,029
Ease of Use
9.3
229
9.1
2,039
Ease of Setup
9.2
128
8.8
1,063
Ease of Admin
9.4
68
8.9
932
Quality of Support
9.1
212
8.8
1,806
Has the product been a good partner in doing business?
9.7
67
8.9
916
Product Direction (% positive)
9.0
227
8.7
1,937
Features by Category
Dialing Options
9.1
134
|
Verified
9.2
320
8.8
139
|
Verified
9.2
294
9.3
5
8.5
10
Agent Tools
9.1
127
|
Verified
9.2
252
|
Verified
8.9
147
|
Verified
9.1
256
|
Verified
9.3
148
|
Verified
9.4
350
|
Verified
Automation
8.8
123
|
Verified
9.1
244
|
Verified
8.7
115
|
Verified
9.1
261
|
Verified
8.8
114
|
Verified
8.9
226
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.1
9
Not enough data
8.5
9
AI Capabilities - Auto Dialer
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Administration
Not enough data
9.1
166
Not enough data
9.1
159
Not enough data
9.1
162
Knowledge Management
Not enough data
9.2
161
Not enough data
9.1
158
Not enough data
9.2
163
Compliance
Not enough data
9.2
160
Not enough data
9.2
156
Not enough data
9.2
159
Not enough data
9.1
157
Customer Support
Not enough data
9.1
160
Not enough data
9.0
154
Not enough data
9.0
150
Data Security
Not enough data
9.2
147
Not enough data
9.2
148
Not enough data
9.3
156
Not enough data
9.2
144
Administration
Not enough data
9.1
167
Not enough data
9.3
179
Not enough data
9.2
186
Generative AI
Not enough data
8.7
49
Quality Assurance
Not enough data
9.2
371
Not enough data
9.0
342
Not enough data
8.9
379
Engagement
Not enough data
9.0
357
Not enough data
9.2
380
Not enough data
9.0
368
Performance
Not enough data
9.0
362
Not enough data
9.2
364
Generative AI
Not enough data
8.9
79
Not enough data
8.6
78
Channels
9.2
118
|
Verified
9.2
821
|
Verified
8.5
86
8.6
541
|
Verified
8.4
78
|
Verified
8.4
527
|
Verified
8.6
85
|
Verified
8.3
517
|
Verified
8.7
82
|
Verified
8.5
548
|
Verified
Generative AI
9.7
6
8.1
182
Functions
9.1
100
|
Verified
8.9
962
|
Verified
9.1
103
|
Verified
9.0
982
|
Verified
9.3
110
|
Verified
9.0
834
|
Verified
9.0
82
8.7
576
|
Verified
9.4
113
|
Verified
8.8
591
|
Verified
9.1
87
|
Verified
9.1
716
|
Verified
9.1
106
|
Verified
8.9
713
9.2
102
8.9
659
|
Verified
Agentic AI - Contact Center
Not enough data
8.1
28
9.0
5
8.5
28
9.3
5
8.3
28
Not enough data
8.2
28
Administrative
9.2
110
|
Verified
8.8
911
|
Verified
9.4
113
|
Verified
9.1
929
|
Verified
9.0
129
|
Verified
8.8
1017
|
Verified
9.3
111
9.1
715
|
Verified
9.2
99
8.8
577
|
Verified
ServiceNow Apps
Not enough data
9.4
43
Not enough data
9.4
42
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
259
|
Verified
Not enough data
9.1
240
|
Verified
Not enough data
8.8
209
|
Verified
Not enough data
8.9
218
|
Verified
Not enough data
8.8
214
|
Verified
Administration
Not enough data
9.0
237
|
Verified
Not enough data
9.2
255
|
Verified
Not enough data
9.2
258
|
Verified
Not enough data
8.7
208
|
Verified
Not enough data
9.0
215
|
Verified
Platform
Not enough data
8.3
186
Not enough data
7.9
195
Not enough data
8.8
217
Not enough data
8.9
219
Not enough data
9.0
219
Not enough data
8.9
209
Not enough data
8.8
211
Generative AI
Not enough data
7.7
96
Workforce Management
Not enough data
9.0
217
Not enough data
8.9
209
Call Center Infrastructure (CCI)
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.8
20
Not enough data
8.8
20
Administrative
Not enough data
9.2
221
Not enough data
8.9
224
Customer Support
Not enough data
8.3
68
Not enough data
8.2
69
Not enough data
8.2
69
Automation
Not enough data
8.1
68
Not enough data
8.3
68
Not enough data
8.2
68
Artificial Intelligence
Not enough data
8.0
69
Not enough data
8.3
68
Not enough data
8.0
66
Generative AI
Not enough data
8.6
16
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.6
33
Not enough data
8.0
34
Not enough data
8.0
34
Not enough data
8.3
35
Not enough data
8.4
33
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
33
Not enough data
8.2
33
Not enough data
8.0
33
Not enough data
8.5
38
Automation
Not enough data
7.9
37
Not enough data
8.2
34
Not enough data
8.0
33
Autonomy
Not enough data
7.8
32
Not enough data
8.3
33
Not enough data
7.8
33
Not enough data
7.9
33
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Convoso and Talkdesk are categorized as Contact Center and Auto Dialer
Unique Categories
Convoso has no unique categories
Reviews
Reviewers' Company Size
Convoso
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
44.2%
Marketing and Advertising
7.2%
Financial Services
7.2%
Telecommunications
6.0%
Real Estate
4.4%
Other
31.1%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.3%
Telecommunications
5.8%
Education Management
5.3%
Other
64.3%
Alternatives
Discussions
What does Convoso do?
2 Comments
WZ
to simplify imagine convoso like that cool friend who makes sure everything runs smooth when you're dealing with calls and customer stuff. its main thing is...Read more
How much is Convoso?
1 Comment
Official Response from Convoso
Please contact us for more specific pricing information. Pricing varies from customer to customer depending on the quantity of users, the amount of minutes...Read more
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
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