Convoso Pricing Overview

Convoso has been a valuable tool for our brokerage company, which focuses on Medicare Advantage plans. It's user-friendly, with a smooth implementation process, and their support team is very responsive. We can use it daily for our outbound calling, and it has a comprehensive set of features, including a predictive dialer, call management tools, and reporting. Convoso integrates easily with our systems. Review collected by and hosted on G2.com.

The only downside we have ran into is the limitation on double dialing as the system cannot truly double dial back to back with no delay. However the overall efficiency within the dialer itself helps to offset this limitation. Review collected by and hosted on G2.com.

I really appreciated how easy it was to review all of my agents' calls. Since I was in charge of quality control, this feature made my job much simpler. What I liked most was the ability to live barge into a call if an agent said something incorrect, allowing me to discreetly send notes to the agent without the caller being aware. Review collected by and hosted on G2.com.

I found it frustrating that the software required me to use unconventional and unusual search criteria when trying to find specific information, such as call times and durations. This made gathering data feel more cumbersome than simply listening to the calls themselves. Review collected by and hosted on G2.com.