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Compare Convoso and VICIdial 
Featured Products
At a Glance
Market Segments
Mid-Market (54.7% of reviews)
Small-Business (54.1% of reviews)
Entry-Level Pricing
No pricing available
Starting at $400.00 1 per telco server Per Month
Convoso
Star Rating
(248)4.5 out of 5
Market Segments
Mid-Market (54.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ConvosoVICIdial
Star Rating
(41)4.1 out of 5
Market Segments
Small-Business (54.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $400.00 1 per telco server Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Convoso excels in overall user satisfaction, boasting a significantly higher G2 Score compared to VICIdial. Users appreciate its seamless workflow automation through AI, which enhances efficiency and allows teams to focus on more critical tasks.
- Users say that Convoso's dashboard offers robust reporting and analytics capabilities, enabling real-time tracking of key performance indicators like contact rates and talk times. In contrast, while VICIdial is noted for being easy to set up and resource-efficient, it lacks the advanced analytics features that many users find essential.
- Reviewers mention that Convoso's ease of use is a standout feature, with many highlighting how it integrates smoothly with other applications to centralize business communication. VICIdial, while also user-friendly, has received mixed feedback regarding its setup process, with some users noting that it can be challenging if not well designed.
- According to verified reviews, Convoso's multi-channel outreach capabilities—encompassing email, voice, and SMS—are highly praised, making it easier for teams to engage prospects effectively. VICIdial, on the other hand, is recognized for its comprehensive modules that support contact center operations, but it may not offer the same level of versatility in communication channels.
- Users highlight that Convoso's quality of support is notably higher, with many reviewers expressing satisfaction with the assistance they receive. VICIdial's support is described as adequate, but some users feel it could be improved, especially when facing technical challenges.
- G2 reviewers indicate that Convoso's product direction and innovation are viewed positively, with users feeling confident in its ongoing development. VICIdial, while stable, may not inspire the same level of enthusiasm regarding future enhancements, as some users have expressed concerns about its long-term adaptability.
Pricing
Entry-Level Pricing
Convoso
No pricing availableVICIdial
Hosted Service
Starting at $400.00
1 per telco server Per Month
VICIhost hosted VICIdial service
- VICIhost service
Free Trial
Convoso
No trial information availableVICIdial
No trial information availableRatings
Meets Requirements
9.2
213
8.7
31
Ease of Use
9.4
221
8.6
32
Ease of Setup
9.2
120
7.3
20
Ease of Admin
9.4
66
7.4
19
Quality of Support
9.1
204
7.5
27
Has the product been a good partner in doing business?
9.6
65
7.9
13
Product Direction (% positive)
9.0
220
8.4
29
Features by Category
Dialing Options
9.1
134
|
Verified
Not enough data
8.8
139
|
Verified
Not enough data
Not enough data
Not enough data
Agent Tools
9.1
127
|
Verified
Not enough data
8.9
146
|
Verified
Not enough data
9.3
147
|
Verified
Not enough data
Automation
8.8
123
|
Verified
Not enough data
8.7
115
|
Verified
Not enough data
8.8
114
|
Verified
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.2
115
|
Verified
7.8
10
|
Verified
8.5
86
Feature Not Available
8.4
78
|
Verified
6.3
8
|
Verified
8.6
85
|
Verified
7.5
6
8.7
82
|
Verified
6.2
7
|
Verified
Generative AI
9.7
6
5.7
5
Functions
9.1
100
|
Verified
9.2
23
|
Verified
9.1
103
|
Verified
8.9
23
|
Verified
9.3
109
|
Verified
9.0
24
|
Verified
9.0
82
6.2
7
9.4
110
|
Verified
9.2
10
|
Verified
9.1
87
|
Verified
8.5
9
|
Verified
9.1
105
|
Verified
8.9
9
|
Verified
9.2
102
Feature Not Available
Agentic AI - Contact Center
Not enough data
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Administrative
9.3
109
|
Verified
8.3
24
9.4
110
|
Verified
9.4
25
|
Verified
9.0
127
|
Verified
8.2
24
|
Verified
9.3
109
7.8
10
|
Verified
9.3
98
7.8
10
|
Verified
Categories
Categories
Shared Categories
Convoso and VICIdial are categorized as Contact Center and Auto Dialer
Unique Categories
Convoso has no unique categories
VICIdial has no unique categories
Reviews
Reviewers' Company Size
Convoso
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VICIdial
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
43.6%
Marketing and Advertising
7.4%
Financial Services
7.4%
Telecommunications
5.8%
Real Estate
4.5%
Other
31.3%
Information Technology and Services
13.5%
Marketing and Advertising
10.8%
Financial Services
10.8%
Computer Software
10.8%
Consumer Services
8.1%
Other
45.9%
Alternatives
Discussions
What does Convoso do?
2 Comments
WZ
to simplify imagine convoso like that cool friend who makes sure everything runs smooth when you're dealing with calls and customer stuff. its main thing is...Read more
How much is Convoso?
1 Comment
Official Response from Convoso
Please contact us for more specific pricing information. Pricing varies from customer to customer depending on the quantity of users, the amount of minutes...Read more
VICIdial has no discussions with answers
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