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Compare Convoso and VICIdial 
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At a Glance
Market Segments
Mid-Market (55.0% of reviews)
Small-Business (54.1% of reviews)
Entry-Level Pricing
No pricing available
Starting at $400.00 1 per telco server Per Month
Convoso
Star Rating
(246)4.5 out of 5
Market Segments
Mid-Market (55.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ConvosoVICIdial
Star Rating
(40)4.1 out of 5
Market Segments
Small-Business (54.1% of reviews)
Entry-Level Pricing
Starting at $400.00 1 per telco server Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Convoso excels in ease of use with a score of 9.3, while VICIdial lags behind at 8.6. Reviewers mention that Convoso's intuitive interface significantly reduces the learning curve for new agents.
- Reviewers say that Convoso's predictive dialer feature, rated at 9.2, is highly effective in maximizing agent talk time, whereas VICIdial's predictive dialing capabilities are rated lower, leading to concerns about efficiency during high-volume calling.
- Users on G2 highlight Convoso's superior quality of support, scoring 9.0 compared to VICIdial's 7.5. Reviewers mention that Convoso's support team is responsive and knowledgeable, which is crucial for resolving issues quickly.
- G2 users report that Convoso's omnichannel capabilities, rated at 9.0, allow for seamless integration across various communication channels, while VICIdial's lower score in this area indicates limitations in handling multiple channels effectively.
- Reviewers mention that Convoso's session recording feature, rated at 9.2, provides detailed insights for training and quality assurance, while VICIdial's score of 7.8 suggests that users find its recording capabilities less comprehensive.
- Users say that Convoso's automation features, particularly in voice activity detection and call scrubbing, are highly rated at 8.8, enhancing operational efficiency, while VICIdial's automation tools do not receive the same level of praise, indicating room for improvement.
Pricing
Entry-Level Pricing
Convoso
No pricing availableVICIdial
Hosted Service
Starting at $400.00
1 per telco server Per Month
VICIhost hosted VICIdial service
- VICIhost service
Free Trial
Convoso
No trial information availableVICIdial
No trial information availableRatings
Meets Requirements
9.2
211
8.7
31
Ease of Use
9.4
218
8.6
32
Ease of Setup
9.3
117
7.3
20
Ease of Admin
9.4
65
7.4
19
Quality of Support
9.1
202
7.5
27
Has the product been a good partner in doing business?
9.7
64
7.9
13
Product Direction (% positive)
9.0
217
8.4
29
Features by Category
Dialing Options
9.1
133
|
Verified
Not enough data
8.8
138
|
Verified
Not enough data
Not enough data
Not enough data
Agent Tools
9.1
126
|
Verified
Not enough data
8.9
146
|
Verified
Not enough data
9.3
146
|
Verified
Not enough data
Automation
8.8
123
|
Verified
Not enough data
8.7
115
|
Verified
Not enough data
8.8
114
|
Verified
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.2
115
|
Verified
7.8
10
|
Verified
8.5
86
Feature Not Available
8.4
78
|
Verified
6.3
8
|
Verified
8.6
85
|
Verified
7.5
6
8.7
82
|
Verified
6.2
7
|
Verified
Generative AI
9.7
6
5.7
5
Functions
9.1
100
|
Verified
9.2
23
|
Verified
9.1
103
|
Verified
8.9
23
|
Verified
9.3
109
|
Verified
9.0
24
|
Verified
9.0
82
6.2
7
9.4
109
|
Verified
9.2
10
|
Verified
9.1
87
|
Verified
8.5
9
|
Verified
9.1
105
|
Verified
8.9
9
|
Verified
9.2
102
Feature Not Available
Agentic AI - Contact Center
Not enough data
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Administrative
9.3
109
|
Verified
8.3
24
9.4
109
|
Verified
9.4
25
|
Verified
9.0
124
|
Verified
8.2
24
|
Verified
9.3
109
7.8
10
|
Verified
9.3
98
7.8
10
|
Verified
Categories
Categories
Shared Categories
Convoso and VICIdial are categorized as Contact Center and Auto Dialer
Unique Categories
Convoso has no unique categories
VICIdial has no unique categories
Reviews
Reviewers' Company Size
Convoso
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VICIdial
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
44.2%
Financial Services
7.5%
Marketing and Advertising
7.1%
Telecommunications
5.8%
Real Estate
4.2%
Other
31.3%
Information Technology and Services
13.5%
Marketing and Advertising
10.8%
Financial Services
10.8%
Computer Software
10.8%
Consumer Services
8.1%
Other
45.9%
Alternatives
Discussions
What does Convoso do?
2 Comments
WZ
to simplify imagine convoso like that cool friend who makes sure everything runs smooth when you're dealing with calls and customer stuff. its main thing is...Read more
How much is Convoso?
1 Comment
Official Response from Convoso
Please contact us for more specific pricing information. Pricing varies from customer to customer depending on the quantity of users, the amount of minutes...Read more
VICIdial has no discussions with answers
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