--- title: Convoso Reviews meta_title: 'Convoso Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 253 reviews by the users' company size, role or industry to find out how Convoso works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 253 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Convoso Reviews **Vendor:** Convoso **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.5/5.0 **Total Reviews:** 253 ## About Convoso Convoso is an outbound sales platform built for high-performance revenue teams and contact centers. Designed for organizations that depend on outbound sales to acquire customers, Convoso helps businesses increase contact rates, maximize agent productivity, and lower customer acquisition costs. Convoso unifies high-performance dialing, campaign management, and intelligent number management to help teams connect with more prospects and convert more opportunities. Businesses can automate workflows across lead, campaign, and list management while engaging prospects through voice, SMS, email, and AI-powered agents. Intelligent number management capabilities help businesses monitor number health, optimize number pools, automate procurement, and match the best number to each lead. Combined with predictive dialing, sub-5-second speed-to-lead, advanced call classification, built-in compliance controls, and real-time analytics, Convoso helps organizations scale outbound operations with confidence. What Sets Convoso Apart Ignite Intelligent Number Management: Automated procurement, dynamic health scoring, and AI-driven Dialing Optimization that prioritizes your highest-performing numbers—helping you make the most out of every lead. Predictive Dialer & Campaign Management: Four dialer modes and adaptive pacing ensure lightning-fast speed-to-lead and greater agent productivity. Compliance Automation: Mini-TCPA, RND scrubbing, STIR/SHAKEN, and StateTracker™ built-in to simplify compliance and reduce risk. Gold-Standard Voicemail Detection: 97% accuracy eliminates wasted dials on voicemails and increases productive connects. Actionable Reporting: Transparent, easy-to-use dashboards that surface the metrics that truly impact ROI. Dedicated Customer Success: White-glove onboarding and ongoing support designed to help your team scale smarter. ## Convoso Pros & Cons **What users like:** - Users appreciate the **ease of use** of Convoso, finding it straightforward and user-friendly for tracking calls. (38 reviews) - Users highlight the **incredible efficiency** of Convoso, enhancing productivity with smart dialing and intuitive tools. (20 reviews) - Users praise the **helpful customer support** of Convoso, consistently noting timely assistance and effective issue resolution. (17 reviews) - Users find Convoso **helpful** for effortless outbound calling and valuable tools that motivate sales teams effectively. (14 reviews) - Users love the **user-friendly interface** of Convoso, highlighting its straightforward navigation and easy customization options. (10 reviews) - Users appreciate the **easy setup** of Convoso, allowing teams to quickly log in and start taking calls. (9 reviews) - Easy Navigation (8 reviews) - Users love Convoso for its **user-friendly interface and powerful features** , making work-from-home experiences efficient and stress-free. (8 reviews) - Agent Productivity (7 reviews) - Call Recording (7 reviews) **What users dislike:** - Users experience **call issues** such as sudden logouts and time constraints for documenting calls, impacting usability. (9 reviews) - Users find the **learning curve steep** , with a complex setup process that challenges beginners and extends integration time. (6 reviews) - Users find Convoso to be **quite expensive** , making it challenging for small or solo entrepreneurs to afford. (5 reviews) - User experiences highlight the **complexity of the setup process** , especially for beginners, causing delays in configuration. (5 reviews) - Users experience **dialer issues** with delays during double dialing, yet overall performance remains efficient and satisfactory. (4 reviews) - Users report difficulties with **contact management** , including challenges in finding past clients and transferring calls effectively. (3 reviews) - Dialer Limitations (3 reviews) - System Delays (3 reviews) - Communication Issues (2 reviews) - Users find the **complexity** of Convoso challenging, particularly in navigating and utilizing advanced features effectively. (2 reviews) ## Convoso Reviews ### 1. Great App to use for calling **Rating:** 5.0/5.0 stars **Reviewed by:** Von Varun P. | Sr. Manager - MSP Relations & Delivery (Non-IT, Healthcare), Staffing and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Convoso?** Its a great portal to use for calling and i am really enjoying it. **What do you dislike about Convoso?** i dont see any issue so far however had a litte issue earlier but that solved immidiately. **What problems is Convoso solving and how is that benefiting you?** Connecting candidates without any network issue and really easy app to use. ### 2. Convoso is easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Robin N. | Health Insurance Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2025 **What do you like best about Convoso?** I found Convoso easy to use. I've used it at several jobs and it's worked great. Pretty much anyone could use it without needing instructions. I use this software daily. **What do you dislike about Convoso?** It's hard to find past clients or past callers. **What problems is Convoso solving and how is that benefiting you?** It works great for me to receive my calls without any hitches. ### 3. Features and Benefits **Rating:** 5.0/5.0 stars **Reviewed by:** N.k Rohan G. | Sr. Business Development Executive, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Convoso?** User friendly AI-Boosts call efficiency, Smart Lead Management, workflow and Follow Ups, Quick Setup, API & Integration, Daily Uses **What do you dislike about Convoso?** Support Response Time- Some user Have Experienced Delays in Customer Support Response **What problems is Convoso solving and how is that benefiting you?** Manual dialing and Idle time between call reduce agent and call connect rate ### 4. convoso has been great assist and the platefrom is a very esy to use,reliable, good cutomer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Nirmal . | Business Development Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Convoso?** canvoso ecels in call managment, custmization, reposrting, and easy to use. helpping business optmize productvity. **What do you dislike about Convoso?** i find convoso setup process a bit complex especially for beginners. **What problems is Convoso solving and how is that benefiting you?** convosco solves issues like inefficient call managment. low agent productivity inconsistent, performance tracking and poor custmer engegement. ### 5. Convoso!! **Rating:** 2.5/5.0 stars **Reviewed by:** Julian D. | CORE Agent - Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2025 **What do you like best about Convoso?** Having access to a call centre at your fingertips! **What do you dislike about Convoso?** I wouldn't say there is a dislike or downside. They provide a needed service! **What problems is Convoso solving and how is that benefiting you?** Convoso provides an auto-dialer which is fantastic! ### 6. Convoso Review: Boost Your Sales with Advanced Dialing Features **Rating:** 5.0/5.0 stars **Reviewed by:** Aanand v. | Sr. Lead Generation Specialist, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Convoso?** We had seen many improvement after using, and it is easy to use. **What do you dislike about Convoso?** it may be costly for small and new business. **What problems is Convoso solving and how is that benefiting you?** Concoso helped me to increase sales and higher efficiency. ### 7. Awesome tool for work! **Rating:** 5.0/5.0 stars **Reviewed by:** Devin S. | ACA Insurance Representative, Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Convoso?** I love how user-friendly Convoso has been! **What do you dislike about Convoso?** The thing I would change is that I am finding that I have to click multiple times to view the contact info. **What problems is Convoso solving and how is that benefiting you?** It saves time by dialing outbounds for me. ### 8. Good service **Rating:** 2.5/5.0 stars **Reviewed by:** Taylor P. | Insurance Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Convoso?** Calls come through clear and precise. The times that I've had issues hearing someone, was caused by the receiving party. **What do you dislike about Convoso?** The only gripe I have is with dialing out. If you're on a call, and you need to submit a second call, you need to create a lead with the phone number in order to dial out. I still have yet to figure out how to merge the 2 calls together though **What problems is Convoso solving and how is that benefiting you?** It enables me to call multiple people at once, and only speak to those that answer the phone. It's been able to eliminate the waiting period when the phone is ringing which is lovely. ### 9. Very smooth, contacts me to clientele immediately **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Convoso?** The userbase is so incredibly simple and easy to navigate. Much moreso than its comeptiting brands **What do you dislike about Convoso?** Sometimes it connects me with robots/ai when overused. **What problems is Convoso solving and how is that benefiting you?** It is connecting me to users much faster than any phone could ### 10. Works seamlessly for my needs, have no complaints **Rating:** 5.0/5.0 stars **Reviewed by:** Jack T. | Medicare Advocate, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Convoso?** The product is reliable and persistent. Downtimes are extremely rare and quickly resolved. I use daily and it is mostly used as an outbound dialer and I'm never sitting around waiting long for the next call. **What do you dislike about Convoso?** Honestly, I haven't found any negatives. I've been using it for over a year now and there are probably hundreds of users on the same system. **What problems is Convoso solving and how is that benefiting you?** They are solving the problem of sitting around waiting for the next call. I'm not sure how the magic happens "behind the curtain", I just know that when I end one call, my next call will not be far behind. ### 11. small issues great system **Rating:** 3.5/5.0 stars **Reviewed by:** rebecca t. | csa, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Convoso?** its easy to navigate. great system to use **What do you dislike about Convoso?** some phone issues. not many. clearing catch works best with issues **What problems is Convoso solving and how is that benefiting you?** easy to navagate , easier days ### 12. Loving the new partnership **Rating:** 5.0/5.0 stars **Reviewed by:** steve r. | Director of calls, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Convoso?** Contact rates and the thorough pre-setup reporting **What do you dislike about Convoso?** The time to register DID's, which delayed the setup. **What problems is Convoso solving and how is that benefiting you?** Contact rates and reporting ### 13. I love convoso and would highly recommend it to others. **Rating:** 5.0/5.0 stars **Reviewed by:** Tate W. | Agent Success Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Convoso?** I love being able to listen in on my team real time and coach them and help them succeed. Being able to see the current time in call, what type of lead, what type of call, and much more is crucial for my team to succeed and for my reports. **What do you dislike about Convoso?** Honestly I don't have anything bad to say about Convoso **What problems is Convoso solving and how is that benefiting you?** Convoso is solving the problem of real time listening in on agents around the country on my team. Being able to see how long they've been working, how many calls they've taken, how many sales they've made. ### 14. Convoso **Rating:** 4.5/5.0 stars **Reviewed by:** Jami T. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Convoso?** Great call center helped with what I needed **What do you dislike about Convoso?** Not enough people who you can speak with. **What problems is Convoso solving and how is that benefiting you?** Nothing right now ### 15. GREAT SOFTWARE **Rating:** 5.0/5.0 stars **Reviewed by:** Douglas O. | Exit Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Convoso?** I really love how easy this is to use and i like how easy the notes are to leave and the dispos on it are pretty easy as well. there are lots of featers and the customer support is awesome. i used this thing every day at least 5 days a week. the integration on here is very simple and the implementations are as well. **What do you dislike about Convoso?** I dont have anything i dislike about Convoso **What problems is Convoso solving and how is that benefiting you?** It helps solve my organazation problem. it is very easy to keep things organized with this. it simplefys my whole day ### 16. customer service support team is the best **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Convoso?** I must say that I am highly impressed with this call center software. It is a reliable and efficient tool that helps businesses optimize their sales and support call operations. The best thing about this software is its fantastic customer service support. The Convoso team is always there to assist and provide solutions to any issues that may arise. **What do you dislike about Convoso?** As a new user of Convoso, I found myself struggling to navigate the software, and it took me some time to figure out how to use some of the more advanced features. I believe that the Convoso team could do a better job of making the software more user-friendly, especially for beginners, by providing comprehensive tutorials, walkthroughs, and training materials. **What problems is Convoso solving and how is that benefiting you?** optimize sales and support call operations. ### 17. I like convoso **Rating:** 4.5/5.0 stars **Reviewed by:** Megan C. | Sales Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Convoso?** The feature that lets you set a call back with a specific time and time zone, it's really helpful. **What do you dislike about Convoso?** Sometimes it lags but that could be my internets fault not sure, and you have to not be on a call to set your availability status and with a lot of calls coming in it can be hard to do that. **What problems is Convoso solving and how is that benefiting you?** I haven't contacted convoso for any problems, as I haven't had any serious issues, but I'm sure they're good problem solvers! ### 18. Reliable phone system but room to improve support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Convoso?** Convoso has proven to be a reliable system. It has seemingly endless configuration options to suit any need. The agent dialer system is eay to use and straightforward. **What do you dislike about Convoso?** The customizable options are not always easy to set up. When you call for help, rather than have a relative expert make the changes for you, they have you do it all on your own. This can get complicated and frustrating and has taken hours of several of my workdays. The knowledge base provided has not answered any of my questions. **What problems is Convoso solving and how is that benefiting you?** Cost, security, and reliability. Our agents don't have to sit for hours not making calls because the system went down. We can produce more business when we can make calls. ### 19. Great program **Rating:** 5.0/5.0 stars **Reviewed by:** Skylar V. | New Client Onboard Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Convoso?** I love the easiness it is to use .. I like it so far no complaients . i think there more features but i think the company we work for may not have to active .. seem convoso has everything you need .. **What do you dislike about Convoso?** i dont like that its so big on my screen . i love to have widget smaller so i can move around .. **What problems is Convoso solving and how is that benefiting you?** it solves the auto dialer multpie clients and dial at the same time .. ### 20. Convoso is a game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2024 **What do you like best about Convoso?** Convoso has been a game changer for our team. Their predictive dialer has improved our contact rate and efficiency. The ease and simplicity of their system makes implementation easy and gives our team members quick access to better results. Their team has been with us every step of the way walking us through any questions or roadblocks we have run into with quick solutions. They are friendly and meet with us as often as needed to ensure our success in all aspects of Convoso. Convoso's robust reporting has given us the data and information we have been lacking to give us better lead measures to help our team improve. It gives us the numbers to make us more effective in all we are working towards. **What do you dislike about Convoso?** It would help us if we could specify the reporting for our lead measures more exactly. **What problems is Convoso solving and how is that benefiting you?** We have been calling manually for years and Convoso has given us the tools to make more calls and give our team the ability to be more efficient. ### 21. Satisfactory **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis C. | associate/sales, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2024 **What do you like best about Convoso?** In my experience, convoso is user friendly. I use this platform daily for work and It is an easy platform to utilize if you are working from home. Superb caller ID management system. I like how leads just come through rather having to call, which saves a lot of time and energy. I also enjoy being able to organize lists and workflow automation. I do not utilize customer support so i have no review for that. Conosos makes implementing the job less stressful. **What do you dislike about Convoso?** No dislikes as of now except that the platform sometimes crashes while on the line with a client. **What problems is Convoso solving and how is that benefiting you?** Being able to organize list and leads. ### 22. Super efficient and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Convoso?** Great dialer/phone system. Great features and functions and highly customizable. **What do you dislike about Convoso?** configuring the system to your needs is not easy. There are many complicated steps and the online knowledge base does not help with everything and when you call for help, they make you do everything on your own even when you are not tech savvy and they work with the system for a living. Just configuring voicemail settings took several hours over the course of two weeks. Customer service is nice but not very time-efficient **What problems is Convoso solving and how is that benefiting you?** I don't have to manual dial. it pull up a scrip depending on if it in an inbound or outbound call. ### 23. Happy to be able to say Convoso is so easy to use! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Convoso?** I like the ease of being able to control when to start and stop the dialer,Customer sopport whenever there is an issue and how quickly it gets resolved, and I am able to frequently use predictive dialing to reach more leads **What do you dislike about Convoso?** Not being able to search a lead by name, only contact ID **What problems is Convoso solving and how is that benefiting you?** It solves the problem of not being able to reach a vast amount of leads and a short period of time as most of our leads are very time sensitive. It also allows many different users over different time zones to call all offices/leads throughout the day ### 24. My Experience with convoso has been nothing been great **Rating:** 5.0/5.0 stars **Reviewed by:** Diandra D. | Customer Service Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Convoso?** Easy to use easy to maitain calls and overall great phone system. **What do you dislike about Convoso?** The only downfall could be slow times when screen dont coordiate with calls. **What problems is Convoso solving and how is that benefiting you?** I do not know what problems convoso is facing simply because our company does all the background isseus if we submit what the issue is that we do have but it usually is quick and effective when the issue arises. ### 25. daily user for my contact center position. **Rating:** 5.0/5.0 stars **Reviewed by:** Vicdalis S. | contact center agent, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Convoso?** frequent user. easy navigation & transfer process for providing excellent customer service Dot color awareness when system is having issues so i know when to refresh in customer support. ease of implementation & ease of integration. **What do you dislike about Convoso?** automatic kick outs when in "restroom" . **What problems is Convoso solving and how is that benefiting you?** only problem is the connection of contacting agents during transfer process may have to double dial to get connected. ### 26. Very good dialer for any call center! **Rating:** 5.0/5.0 stars **Reviewed by:** Mikel G. | Site and Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Convoso?** The whisper feature and the way you can track all calls and data! **What do you dislike about Convoso?** it goes down occasionally but goes back up very quicky when issues arise. **What problems is Convoso solving and how is that benefiting you?** It solves the issue of being able to coach an agent while in a call. You can whisper to them but the client can't hear you! Best feature they have. ### 27. Daily user of Convoso **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Convoso?** Using Convoso is very easy to navigate and use daily as our auto-dailer. It keeps information about our beneficiaries which is critical when speaking to clients. **What do you dislike about Convoso?** I have experienced the information about the client can be slow to appear when I take a call. This can be result in a dealy or akward introduction with the beneficiary. **What problems is Convoso solving and how is that benefiting you?** It helps save time with auto-dailer versus typing each number for each client. This results in less time dialing and more time helping beneficiaries with their medicare. ### 28. easy touse **Rating:** 5.0/5.0 stars **Reviewed by:** nelida v. | Insurance Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Convoso?** easy to use, fast to learn. if theres ever a problem it gets resolved quick **What do you dislike about Convoso?** theres not much downside other than sometimes peopke dont do their job correctly and you have to inputyour owwn info **What problems is Convoso solving and how is that benefiting you?** dialer ### 29. Best overall experience. Minimal issues only **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph G. | Agent / Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** Best user Interface and we seldome experience system issues **What do you dislike about Convoso?** CRM keeps on loading and sms messages aren't delivered this rarely happens only **What problems is Convoso solving and how is that benefiting you?** Auto log-out sometimes. Tried solving it by just setting my status as pause instead of not ready ### 30. I enjoy using Convoso **Rating:** 5.0/5.0 stars **Reviewed by:** Susan S. | Health Insurance Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Convoso?** Convoso has every single feature I need to connect with my clients and is super easy to use! **What do you dislike about Convoso?** I cannot think of one downside of using Convoso. **What problems is Convoso solving and how is that benefiting you?** Dialing clients, information retention. Both of these are crucial for me. ### 31. I love convoso **Rating:** 5.0/5.0 stars **Reviewed by:** Staci B. | Sales agent, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Convoso?** great to get in touch with customers I love the system **What do you dislike about Convoso?** some customers complain about alot of static on the line **What problems is Convoso solving and how is that benefiting you?** I am able to speak to customers all over the world. ### 32. convoso is very easy to use and easy to navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Tyshaun T. | medicare sale, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Convoso?** very user friendly, can easily navigate the website **What do you dislike about Convoso?** quality of calls is sometimes lacking and does have technical issues **What problems is Convoso solving and how is that benefiting you?** making quality better ,which in turn makes customer experience better ### 33. Great Web based dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Dakota F. | Call Center Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Convoso?** Convoso is very easy to use and straightforward. **What do you dislike about Convoso?** I wish there were more reports and statistics. **What problems is Convoso solving and how is that benefiting you?** They are completely web-based and very easy to learn and use ### 34. RATING CONVOSO **Rating:** 4.0/5.0 stars **Reviewed by:** Julian N. | iNSURANCE CONSULTANT, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Convoso?** EASY TO USE, IT WAS VERY SIMPLE TO LEARN **What do you dislike about Convoso?** HARD TO CODE CALLS WHEN WEATHER IS BAD OTHER THAN THAT NOTHING **What problems is Convoso solving and how is that benefiting you?** CODING THE CALLS AND ITS ALLOWING ME TO TAKE MY CALLS AND HAVE ALL THE QUESTIONS ALL IN ONE PAGE. ### 35. Convoso reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Sharlemagne B. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Convoso?** I like convoso because its easy to access **What do you dislike about Convoso?** I dont have anything to say with this since its working will forme **What problems is Convoso solving and how is that benefiting you?** Its helping me since its an Auto dialer i dont need to manually call our customer its an easy access ### 36. very uselful, just crashes alot **Rating:** 3.5/5.0 stars **Reviewed by:** nita h. | sales agent, Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Convoso?** easy to navigate and use, simple layout. **What do you dislike about Convoso?** crashes too frequently, lots of users slows down usage **What problems is Convoso solving and how is that benefiting you?** They are constantly addressing the crashing issues and asking for feedback ### 37. Great Dialer supported by an excellent team **Rating:** 5.0/5.0 stars **Reviewed by:** Hunter C. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Convoso?** Dynamic scripting powerful dialer ability to interact with external software supportive team **What do you dislike about Convoso?** Expensive compared to other dialers Being locked in a contract **What problems is Convoso solving and how is that benefiting you?** We are able to effectively contact leads, qualify them and distribute them accordingly to the right place. ### 38. Convoso Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Convoso?** The ability to filter the call logs by not only the actual phone that was dialed. **What do you dislike about Convoso?** Having to reload the page every 15 minutes-ish because there is something bugged. **What problems is Convoso solving and how is that benefiting you?** Allows me to dial the leads I have with ease. ### 39. Thank You!! **Rating:** 5.0/5.0 stars **Reviewed by:** Alliyah J. | Contact Center Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Convoso?** Convoso is a easy and reliable everyday system to use for customer service. **What do you dislike about Convoso?** I do not have any dislike for convoso at this time. **What problems is Convoso solving and how is that benefiting you?** None. ### 40. Dialing made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan A. | Recruiter/Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2023 **What do you like best about Convoso?** Convoso makes both the managerial and agent side of a Call Center easy. Training convoso is great as it is very user friendly. Rarely run into any system issues and if we do, Convosos support team will resolve it in a timely fashion. **What do you dislike about Convoso?** Occasional scrubbing of leads can be difficult. Dispositioned leads can come back into the dialer. Inbound calls trigger dispositioned leads to be reset. **What problems is Convoso solving and how is that benefiting you?** It is solving the problem of efficiently dialing as many homeowner as possible with little duplication. Crunching the stats in live-time is a great feature that allows managers to have live access to agents performance. ### 41. 13Ten Convoso **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Convoso?** It's clean, simple and very user-friendly. The online chat support staff are accommodating and explains everything in detail. The system has minimal issues or downtime; everything is simple to understand. By far the best USA dialler I've used. **What do you dislike about Convoso?** That I cannot clones statuses when creating a list mix would be nice if that feature could be added. **What problems is Convoso solving and how is that benefiting you?** Being able to clone most of the settings on the dialler, which most diallers cannot do. Also, the dialling strategies allow us to get the most productivity from our staff. ### 42. Is convoso a great option? **Rating:** 5.0/5.0 stars **Reviewed by:** Diego A. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2024 **What do you like best about Convoso?** The customer service is excellent always there when I need it and helps in a professional and friendly manner **What do you dislike about Convoso?** Could be a little bit challeging if you're not a little bit tech savvy **What problems is Convoso solving and how is that benefiting you?** The reporting section, along with the lack of customer service from our last dialer ### 43. efficient, helpful, **Rating:** 5.0/5.0 stars **Reviewed by:** sebastian c. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** What I like best about Convoso is its user-friendly interface and the convenience it provides for my daily tasks. With Convoso's auto-dialing feature, I can quickly connect with potential clients and follow up on leads efficiently. The lead management system allows me to organize and categorize leads easily, and the reporting and analytics tools provide valuable insights into my team's performance and the success of our campaigns. **What do you dislike about Convoso?** don't have any specific dislikes about Convoso. However, some users have reported occasional technical issues, but the support team has been prompt and helpful in addressing these concerns. Additionally, some users have mentioned that the pricing model could be more flexible and accommodating for smaller businesses. Despite these minor concerns, I find Convoso to be a reliable and efficient platform for my needs. **What problems is Convoso solving and how is that benefiting you?** Firstly, Convoso's auto-dialing feature saves me time and effort by automatically dialing and connecting me to potential clients. This has allowed me to make more calls in less time, improving my efficiency and productivity. Additionally, Convoso's lead management system helps me organize and categorize leads effectively, ensuring that no potential clients fall through the cracks. This has improved my team's workflow and increased our chances of closing more deals. ### 44. The solution we were looking for! **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel S. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Convoso?** As a marketing manager, I highly recommend CONVOSO's dialer. It has increased our team's productivity and efficiency with intelligent call routing, advanced reporting and analytics, and seamless integration with our CRM. Its user-friendly interface and valuable insights make it an indispensable tool for any sales team looking to maximize their performance. **What do you dislike about Convoso?** It was a little complicated to set up at first, but the support team was extremely helpful. **What problems is Convoso solving and how is that benefiting you?** Intelligent call routing for better lead management Advanced reporting and analytics for data-driven decision-making Easy-to-use interface for improved productivity Seamless integration with CRM for streamlined workflows Increased efficiency and productivity for sales teams Higher customer satisfaction through personalized connections More effective lead management resulting in increased conversion rates Greater visibility into team performance and areas for improvement. ### 45. Decent for outbound calls! **Rating:** 3.5/5.0 stars **Reviewed by:** Amanda Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** I like best that the system is easy to use and navigate. I appreciate the accuracy of information that comes into our system. I'm not sure about how this compares with other websites, but for this being my first outbound call site, it's pretty cool! **What do you dislike about Convoso?** Convoso has some lag issues, as well as dialing the same numbers over and over even though the correct "not interested" (or others of that nature) Dosposition is beig used. Also, sometimes the system gives out on us for unknown reasons. **What problems is Convoso solving and how is that benefiting you?** Convoso is solving the "Fall back" segment for auto insurance dialing. This is great because there's no use in having a fall back option if it's constantly under repair or just doesn't work! ### 46. Good Remote Call Center Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Lonzell A. | Inbound Sales Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2023 **What do you like best about Convoso?** I like that you can redisposition a lead if you accidentally selected the wrong disposition. **What do you dislike about Convoso?** I dislike the audio connectivity issues. Many times, you"ll take calls to where the lead cannot hear you. I also dislike that the dialer at times picks up the call on the agent's end in a delayed manner to the point where the lead has said hello 3-4 times, and by this point, the leads are annoyed and/or frustrated. **What problems is Convoso solving and how is that benefiting you?** Convoso is allowing people to work remotely, which saves plenty of finances on overhead and commute or completely eliminates those two expenses altogether. It also gives me the opportunity to listen to people live, allowing me to give feedback for progress in real-time. ### 47. Inconsistent **Rating:** 1.5/5.0 stars **Reviewed by:** Sophie R. | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** The platform leads . The notes on the side do help when used by other agents . The many dispositions help to regulate and identify what callers inbound and outbound need . **What do you dislike about Convoso?** I dislike the inconsistency with callers . Some claim they can't hear . I've switched headsets that are connected to the Ethernet and they still say both inbound and outbound callers it's hard to hear sometimes . Convoso will kick agents out randomly in mid call . **What problems is Convoso solving and how is that benefiting you?** It benefits me by helping me do my job . It can help do the bare minimum in information as well that's not always accurate or up to date and that includes google maps . ### 48. Overall satisfied but minor cliches to fix **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** Convoso is very user friendly, and it doesn't have a lot of cliches, like I had when I used Chase software that I was previously on. The inbound, outbound and transfer calls were very good features that worked smoothly. **What do you dislike about Convoso?** One cliche I didn't like was when I received their notification alerts for call returns I would schedule. If I didn't get to those callbacks in time for that day, the customer's information would be removed from my calendar, and I had to go through my call history to try and find those calls again. The system should provide me with more time to get to my scheduled calls before removing them. **What problems is Convoso solving and how is that benefiting you?** It's helping me to keep track of my customers. It helps me to make the calls I need to make. The three-way call feature is convenient when I need to include someone else. It also helps me to receive important calls. ### 49. Excellent software for a sales department **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Convoso?** Excellent and helpful staff, as well as an excellent and useful product. Convoso has allowed our company to level up our less successful sales reps and showcase our sales superstars. Stellar product at a great price. Would definitely recommend for any company with a sales department **What do you dislike about Convoso?** no cons! The product may be confusing to work with for those new to auto dialing software, but the staff are extremely helpful and offer plenty of assistance across every aspect of the convoso software. **What problems is Convoso solving and how is that benefiting you?** Convoso helps our company with quantifiable reporting on our entire sales team. We can train our less-than-successful representatives with call recording, and with real-time reporting, we can reward our top performers. ### 50. SDR Frequent User **Rating:** 4.0/5.0 stars **Reviewed by:** Tawnya J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** The user-friendly platform is great for start-up environments. When you are looking to ramp up agents quickly, Convoso is quick, simple, and easy. Compare to others it is one of the better options. **What do you dislike about Convoso?** Some challenges you face are call distributions and frequency in the auto-dialer to prospects. Regardless of my dispositioning calls with scheduled callback times, Convoso will still call out to the lead. **What problems is Convoso solving and how is that benefiting you?** The auto-dialer feature makes the outbound call for me along with details of the prospect and clear contact information. This saves time and set me up for success in once I connect with the lead. Making the focus on the conversation and closing the sale. ## Convoso Discussions - [How do I get started with Convoso?](https://www.g2.com/discussions/how-do-i-get-started-with-convoso) - 1 comment, 1 upvote - [What makes Convoso Ignite different from other caller ID reputation tools?](https://www.g2.com/discussions/what-makes-convoso-ignite-different-from-other-caller-id-reputation-tools) - 1 comment, 1 upvote - [What is Convoso Ignite?](https://www.g2.com/discussions/what-is-convoso-ignite) - 1 comment, 1 upvote - [How does Convoso support compliance?](https://www.g2.com/discussions/how-does-convoso-support-compliance) - 1 comment, 1 upvote - [How does Convoso fixt spam-labeled callerIDs?](https://www.g2.com/discussions/how-does-convoso-fixt-spam-labeled-callerids) - 1 comment, 1 upvote - [View Convoso pricing details and edition comparison](https://www.g2.com/products/convoso/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+17%3A53%3A03+-0500&secure%5Bsession_id%5D=07c0b3cf-28a3-4716-ac79-60517258d58b&secure%5Btoken%5D=9753c5c7ac7bfb9a842fc20c58a9718592b2841788bfb8a9942f091524267f25&format=llm_user) ## Convoso Integrations - [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews) - [CallRail](https://www.g2.com/products/callrail/reviews) - [Channel Automation](https://www.g2.com/products/channel-automation/reviews) - [Contact Center Compliance](https://www.g2.com/products/contact-center-compliance/reviews) - [Faraday](https://www.g2.com/products/faraday/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) - [LeadsPedia](https://www.g2.com/products/leadspedia/reviews) - [OnScript AI](https://www.g2.com/products/onscript-ai/reviews) - [Phonexa](https://www.g2.com/products/phonexa/reviews) - [Pingtree](https://www.g2.com/products/pingtree/reviews) - [Retreaver](https://www.g2.com/products/retreaver/reviews) - [Ringba](https://www.g2.com/products/ringba/reviews) - [Salesforce Appexchange](https://www.g2.com/products/salesforce-appexchange/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [TrackDrive](https://www.g2.com/products/trackdrive/reviews) - [Trestle](https://www.g2.com/products/trestle-solutions-inc-trestle/reviews) - [Webhooks.io](https://www.g2.com/products/webhooks-io/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [ZIZO](https://www.g2.com/products/zizo/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Convoso Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis ## Top Convoso Alternatives - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,471 reviews) - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) - 4.8/5.0 (852 reviews)