Top 10 Convin.ai Alternatives & Competitors

Top 10 Alternatives to Convin.ai Recently Reviewed By G2 Community

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Gong
By Gong
4.8/5
(6,517)
Product Description
The patented Gong Revenue Intelligence Platform™ captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions.
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Reviewers say compared to Convin.ai, Gong is:
Slower to reach roi
Better at meeting requirements
Categories in common with Convin.ai:
Conversation Intelligence

Balto
By Balto
4.8/5
(575)
Product Description
Balto connects contact center agents with AI to enable better conversations that deliver results.
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Reviewers say compared to Convin.ai, Balto is:
Slower to reach roi
Easier to do business with
Easier to set up
Categories in common with Convin.ai:
Speech Analytics
Conversation Intelligence
Contact Center Quality Assurance

Chorus by ZoomInfo
By ZoomInfo
4.5/5
(2,988)
Product Description
Chorus.ai is a leading conversation intelligence platform; it transcribes and analyzes sales meetings in real-time.
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Reviewers say compared to Convin.ai, Chorus by ZoomInfo is:
Slower to reach roi
Categories in common with Convin.ai:
Conversation Intelligence

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Sprinklr Service
By Sprinklr
4.3/5
(724)
Product Description
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
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Categories in common with Convin.ai:
Speech Analytics
Conversation Intelligence
Contact Center Quality Assurance

evaluagent
By EvaluAgent
4.5/5
(425)
Product Description
The multi-channel Quality Monitoring Platform that puts an end to spreadsheets, engages agents and helps deliver a compliant customer experience.
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Reviewers say compared to Convin.ai, evaluagent is:
Slower to reach roi
Easier to set up
Categories in common with Convin.ai:
Speech Analytics
Conversation Intelligence
Contact Center Quality Assurance

Talkdesk
By Talkdesk
4.4/5
(2,502)
Product Description
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
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Reviewers say compared to Convin.ai, Talkdesk is:
Slower to reach roi
Categories in common with Convin.ai:
Speech Analytics
Contact Center Quality Assurance

NiCE CXone Mpower
By NiCE
4.3/5
(1,728)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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Reviewers say compared to Convin.ai, NiCE CXone Mpower is:
Slower to reach roi
Categories in common with Convin.ai:
Speech Analytics
Contact Center Quality Assurance

Invoca
By Invoca
4.5/5
(963)
Product Description
Invoca is the leading provider of AI-powered conversation intelligence to help marketing, sales, contact center, and customer experience teams acquire and retain more customers. Invoca’s platform is made up of four primary components: • Call tracking, featuring the most actionable online-to-offline attribution data • Conversation analytics, powered by transcripts, powerful AI, and automated call scorecards that are tailored for your specific business needs • Call management, featuring easy-to-configure conversational IVRs and intelligent call routing Integrations, with dozens of no-code and low-code ways to connect your data to the leading marketing, analytics, and CX technologies
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Reviewers say compared to Convin.ai, Invoca is:
Slower to reach roi
Categories in common with Convin.ai:
Speech Analytics
Conversation Intelligence
Contact Center Quality Assurance

Genesys Cloud CX
By Genesys
4.4/5
(1,527)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to Convin.ai, Genesys Cloud CX is:
Slower to reach roi
Categories in common with Convin.ai:
Speech Analytics
Contact Center Quality Assurance