--- title: Confluence Reviews meta_title: 'Confluence Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4369 reviews by the users' company size, role or industry to find out how Confluence works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 4369 scale: '5' date_modified: '2026-09-25' parent_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- # Confluence Reviews **Vendor:** Atlassian **Category:** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) **Average Rating:** 4.1/5.0 **Total Reviews:** 4,369 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Confluence Confluence is the AI-powered collaborative workspace for all teams. Equipped with intelligent AI agents to save time on tedious tasks, brainstorm new ideas, and help you quickly find the answers you need, Confluence is where knowledge becomes impact. Versatile content types like pages, live docs, whiteboards, and databases help teams move seamlessly from ideation to execution. Confluence integrates with the Atlassian suite of products like Jira Software, Trello, and Loom to enable both synchronous and async work and to push work forward. ## Confluence Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value **ease of use** in Confluence, appreciating its efficient document management and collaboration features. (299 reviews) - Users highlight the **exceptional adaptability and integration** of Confluence, enhancing collaboration and facilitating seamless teamwork. (212 reviews) - Users appreciate the **organization and ease of use** in Confluence, facilitating smooth documentation and collaboration. (159 reviews) - Users value the **seamless integrations** of Confluence, enhancing collaboration and simplifying project management processes. (155 reviews) - Users value the **collaboration efficiency** of Confluence, enhancing team alignment and streamlining documentation across departments. (146 reviews) - Users appreciate the **easy integrations** of Confluence, enabling effortless collaboration and documentation with other tools. (128 reviews) - Centralization (92 reviews) - Templates (85 reviews) - Users appreciate the **ease of creating templates and integrations** in Confluence, enhancing productivity and collaboration. (79 reviews) - Helpful (75 reviews) **What users dislike:** - Users find Confluence **not intuitive** , struggling with slow performance, awkward formatting, and inconsistent search results. (84 reviews) - Users find that Confluence can be **slow and difficult to navigate** , especially when dealing with large content volumes. (83 reviews) - Users face challenges with **page management** , including slow performance, messy content, and confusing permissions. (71 reviews) - Users face a **steep learning curve** with Confluence, finding advanced features and permissions complex and time-consuming to master. (64 reviews) - Users find the **complexity** of Confluence challenging, especially regarding permissions, searching, and version control. (59 reviews) - Users experience **slow loading** times in Confluence, especially with large documents and multiple links on pages. (59 reviews) - Users often face **formatting issues** , as advanced controls and interface complexity hinder usability and collaboration. (54 reviews) - Poor Interface Design (51 reviews) - Users face **search limitations** in Confluence, struggling with slow performance and difficulty accessing knowledge base content. (51 reviews) - Performance Issues (49 reviews) ## Confluence Reviews ### 1. Confluence, a powerful and advanced business collaboration and communication platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Omar B. | Technical Editor, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 25, 2026 **What do you like best about Confluence?** As an active user of Confluence's virtual work features and solutions, I can say that it is one of the best digital platforms for implementing better business communication and collaboration processes through your organization, promoting teamwork and improving the productivity of your work processes in a short time. In addition, I can also say that Confluence is a platform that quickly integrates with all the systems and applications you work with, facilitating the adoption of its work systems and the automation of repetitive tasks and processes. **What do you dislike about Confluence?** I have nothing negative to say about Confluence's virtual work features and elements, I think it is an excellent platform that adapts to the needs and preferences of each user in a short time. **What problems is Confluence solving and how is that benefiting you?** Confluence is the platform that has allowed me to create the most secure and productive workspace in my entire work area, facilitating the presentation and discussion of new work projects and the automation of technical processes and tasks. ### 2. A Powerful Tool for Team Collaboration and Documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Vishal H. | Salesforce Developer, Manufacturing, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Thank You page:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** January 28, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Confluence?** Confluence is a great tool for creating and organizing documentation in one central place. I especially like how easy it is to collaborate with team members in real time while keeping everything version-controlled. Its integration with Jira is also very convenient for project tracking and for linking requirements directly to the relevant documentation. I use it frequently, and it genuinely helps keep our team knowledge structured, consistent, and easy to access when we need it. **What do you dislike about Confluence?** Sometimes the editor can feel a bit slow or cluttered when working with large pages. Finding older content can also be tricky if pages aren’t well organized from the start. The permissions setup can be confusing at times, especially for new users. Apart from that, it’s a solid tool. **What problems is Confluence solving and how is that benefiting you?** Confluence addresses the issue of scattered documentation by giving teams a single source of truth for shared knowledge. For me, it makes information much easier to find, keep up to date, and share across different teams. Collaboration also feels smoother because everyone can work from the same page, with a clear edit history and comments to provide context. Overall, it helps improve team alignment and supports better productivity. ### 3. Solid Documentation Platform with Great Jira Integration, Despite Performance Issues **Rating:** 3.5/5.0 stars **Reviewed by:** Sebastian P. | QA Engineer Lead, Marketing and Advertising, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 06, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Confluence?** Confluence has become our central hub for all documentation. The spaces and page hierarchy make it easy to organize information by team or project - our engineering space has separate sections for architecture docs, runbooks, and meeting notes. The rich text editor handles everything we need: code blocks for snippets, tables for specs, embedded diagrams, and linked Jira tickets. Templates save us time - when starting a new project, I use our standard project template and just fill in the details rather than starting from scratch. Real-time collaboration is a game-changer. Multiple people can edit the same page simultaneously, which makes our team meetings much more productive. We take collaborative notes and everyone contributes live. The Jira integration works seamlessly - I can embed roadmaps and issue lists directly in pages, so our project status docs stay current automatically. Search is generally solid for finding old documentation quickly. Version history has saved us a few times when we needed to revert accidental changes. **What do you dislike about Confluence?** The editor can be frustrating when copying content from external sources - formatting breaks unexpectedly and fixing it wastes time. Performance noticeably slows in our large spaces with 500+ pages; page loads can take 5-10 seconds. Without discipline, pages get messy fast. We've had issues with duplicate or outdated documentation scattered across spaces because people don't clean up or deprecate old content. Finding the right page sometimes takes longer than it should. The permission system is confusing. Setting up proper access for contractors required our admin to spend considerable time figuring out space vs page permissions. The mobile app is barely functional - viewing is okay but editing is clunky. No offline access is problematic when traveling or during internet outages. For our team size (75+ users), licensing costs add up quickly. Advanced features like custom macros have a steeper learning curve than expected. **What problems is Confluence solving and how is that benefiting you?** Before Confluence, our documentation was chaos - scattered across shared drives, Google Docs, old wikis, and email threads. Finding anything took forever, and we constantly dealt with outdated or conflicting information. Confluence centralized everything into one searchable platform with clear ownership and version control. Now when someone asks "where's the API documentation?" there's one definitive answer. No more "which version is current?" confusion. Real-time collaboration eliminated the old workflow of emailing Word docs back and forth for review. Now multiple people edit simultaneously during planning sessions, which has cut documentation time significantly. The Jira integration keeps technical specs connected to actual work. When reviewing a ticket, I can jump directly to the related design doc or architecture decision, which provides important context. Our knowledge base has transformed onboarding. New hires spend their first week reading our getting-started guide, architecture overview, and team processes - all in Confluence. This has reduced onboarding time from 3-4 weeks to about 2 weeks. Overall, Confluence improved documentation quality, reduced time searching for information, and made knowledge sharing across teams much more effective. ### 4. Confluence: Seamless Jira Integration for an Easy, Centralized Knowledge Base **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio D. | Lead Product Engineer, Financial Services, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 20, 2026 **What do you like best about Confluence?** I really enjoy using Confluence because it integrates closely with Jira and Jira Service Manager, which we also use. Even before we integrated everything, it was still simple and easy to work with. We use it as our knowledge base, and we share articles from it daily with the people who rely on us for support. Customer support has been amazing, and since this is a cloud solution, implementation was relatively straightforward. **What do you dislike about Confluence?** I have found myself disliking the price tag associated with Confluence when we are in much larger organizations, but this tool is so invaluable for simplifying onboarding and storing documentation in a centralized and easy to access and search place that it's heavily justified. **What problems is Confluence solving and how is that benefiting you?** Confluence provides our organization a centralized place to keep our internal documentation, simplify onboarding, provide HOWTO and troubleshooting articles or guides for team members and helping to keep domain knowledge centralized and easy to search across our entire organization. It helps eliminate silos and promote transparency between our teams. It does not do that on its own, but it does help break down walls that act as barriers preventing team members in our organization from finding out how to use our products or why things were done a certain way. ### 5. Advanced and professional collaboration and communication with Confluence's digital features. **Rating:** 5.0/5.0 stars **Reviewed by:** adrian C. | Instructional Designer, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 08, 2026 **What do you like best about Confluence?** Confluence is an amazing digital work system that allows you to improve your entire work structure with the use of all its business collaboration features, providing advanced features and work tools to increase the efficiency of all your professional operations. I can also say that Confluence is a system that stands out for its adaptability and digital integration, offering great technical performance in all its digital versions. **What do you dislike about Confluence?** I think Confluence is a reliable and highly useful business system, my experience has been positive and professional and I can recommend its use for the technical benefits it offers to each user. **What problems is Confluence solving and how is that benefiting you?** Thanks to the use of Confluence's digital features and resources, I have been able to improve collaboration with all the members of my work team, facilitating the development of new projects and business strategies and improving my work productivity rates. ### 6. Essential Tool for Secure Business Data **Rating:** 4.0/5.0 stars **Reviewed by:** Umesh K. | IT Team, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 12, 2026 **What do you like best about Confluence?** We use Confluence to do business collaborations along with project manager of different departments. This software enable us to exchange information from each other and also take proper notes, when the meetings are being conducted. This is the tool that manages our all business data and make sure that it is secured. **What do you dislike about Confluence?** One of the main challenge that I have been facing from last few months is its software layout because all the data that it shows in its dashboard are really complex and it becomes difficult to understand the graphs and analytics so if they can make the layout of the features and data separately then that would be much better. **What problems is Confluence solving and how is that benefiting you?** Confluence is a latest software that is important for our business because most of the meetings are incomplete without its data securing features plus the collaborations that we do in our meetings are done with the help of this tool only. So, I would prefer it to other new entrepreneurs also as this has been one of the most resourceful software that we have been using for our business ### 7. Empowers Team Collaboration with Seamless Integration and Centralized Knowledge **Rating:** 5.0/5.0 stars **Reviewed by:** Shakti Prasad P. | Support Specialist, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 16, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Confluence?** This platform offers ease of access and centralized knowledge sharing, making it simple for teams to collaborate in real time. Its structured documentation and seamless integration capabilities support institutional transparency and encourage iterative feedback. The system also promotes cross-functional alignment, efficient project tracking, content versioning, and streamlined workflows, all of which contribute to a more organized and productive work environment. **What do you dislike about Confluence?** The navigation feels cluttered, making it difficult to find what I need quickly. There's a steep learning curve, and I often experience notification fatigue. The formatting options are quite rigid, and page loading tends to be slow. I also encounter issues with search and discovery, and managing permissions can be complex. The platform relies too heavily on plugins, which leads to fragmented workspaces. Additionally, editing tables is limited and not as flexible as I would like. **What problems is Confluence solving and how is that benefiting you?** This tool helps eliminate information silos and break down communication barriers, which in turn prevents version control chaos. By centralizing fragmented documentation, it reduces the need for excessive meetings and ensures that institutional memory is captured. It also accelerates employee onboarding, aligns cross-functional teams, simplifies the tracking of complex projects, and offers a single source of truth for everyone involved. ### 8. Robust Document Management with Stellar Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Sourav C. | Information Systems Security - Masters Student, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 23, 2025 **What do you like best about Confluence?** I really appreciate how easy Confluence is to use. I find it very helpful that it is closely linked with JIRA and other Atlassian products. I like using Rovo AI as it really helps write Confluence docs, especially for summarizing and reading large documents quickly. The safe and secure file sharing capabilities within the organization give me peace of mind. I also enjoy the detailed insights like views, clicks, unique viewers, and graphs that Confluence provides. The version history feature is another helpful aspect, as it allows us to roll back or see version changes side by side. Overall, Confluence being a secure, ad-free product within the ecosystem is a big plus for me. **What do you dislike about Confluence?** Rovo AI can be improved. We can have better models or maybe the option to choose models based on coding, research etc. We can have something to create images or flowcharts easily making least errors. The editor can be made more user-friendly. Like I told, we can have the option to add diagrams, flowcharts etc, generate them properly using data and prompts. Also few basic options like point style, or some font editing options are quite hidden and we need to click on the options to expand and find. The bar can be expanded and more options can be provided. **What problems is Confluence solving and how is that benefiting you?** Confluence helps me access old documents, share manuals securely, and collaborate. It's linked with JIRA, which is helpful. Detailed insights, version history, and Rovo AI make it efficient for document management and understanding project issues. ### 9. Centralized Knowledge Hub with Seamless Integration and Accessibility **Rating:** 5.0/5.0 stars **Reviewed by:** RUSSELL K. | Machine Teaching Sr. Analyst, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 16, 2025 **What do you like best about Confluence?** Confluence is my single source of truth for specs, runbooks, onboarding, and handoffs across Sidekick and BAM, and it’s where I centralize documentation so teams always know where to look. I like that THD-wide SSO makes spaces like the CEX landing page instantly accessible without extra friction. Its tight Jira integration, with JQL embeds and live backlogs on pages, lets me surface real-time status where people actually work. It also functions as a cross-team knowledge hub for OMS/Machine Teaching and CEX, where I contribute and maintain shared pages like Compatibility Rules to keep stakeholders aligned. And I rely on structured templates for documentation, release notes, and change logs, which keeps everything consistent and discoverable. **What do you dislike about Confluence?** Briefly, Confluence tends to sprawl, which makes search noisy and navigation confusing; permissions and space governance are inconsistent; the editor is brittle with tables, images, and macros; Jira embeds can be flaky; attachments and versions get scattered; moving or renaming pages breaks links; and exports to PDF often lose formatting. **What problems is Confluence solving and how is that benefiting you?** Confluence helps me replace scattered documentation, siloed knowledge, and weak traceability with a single source of truth for specs, runbooks, onboarding, and handoffs across Sidekick and BAM, so I can find, trust, and reuse work faster. I benefit from SSO that lets me reach spaces like the CEX landing page quickly without extra steps. Its Jira integration lets me embed JQL and live backlogs in pages, keeping status and priorities visible where teams collaborate and reducing context switching. As a cross team knowledge hub for OMS and CEX, it keeps stakeholders aligned on shared references like Compatibility Rules and related processes, which improves decision speed and consistency. Structured documentation patterns and versioned pages make release notes and change logs more consistent and discoverable, improving onboarding and handoffs while preserving change history for audits. ### 10. The Go-To Platform for Documenting Team Processes and Decisions. **Rating:** 5.0/5.0 stars **Reviewed by:** Divya W. | Software Engineer, Telecommunications, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 12, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Confluence?** What I appreciate most about Confluence is how incredibly easy it is to use and how effectively it serves as a central hub for our team's knowledge. The platform is so intuitive that anyone can quickly start creating, editing, and sharing documents without needing any special training. I also value the wide range of macros and templates available, which make it straightforward to build well-structured pages for project plans, meeting notes, and technical documentation. The simple implementation process was a major benefit for us; we were able to get our team and initial projects up and running within just a few days. Another significant advantage is how easily Confluence integrates with other Atlassian products, such as Jira. This integration creates a seamless workflow, ensuring our project work always stays connected to the right context and requirements. As a result, we've solved the issue of fragmented information, saving countless hours and improving our team's alignment. Additionally, the platform's speed and frequency of use have made our daily work even more efficient. **What do you dislike about Confluence?** My main frustration with Confluence stems from its occasional performance issues. When working with very large spaces containing thousands of pages, the search function can become sluggish, and page loading times are noticeably longer. Although customer support is generally reliable, resolving more specific or niche issues can be time-consuming, often requiring a deep dive into their extensive knowledge base. Another significant drawback is that, despite Confluence's user-friendly interface, maintaining organization can be challenging. Without a dedicated Space Administrator to oversee content, spaces can quickly become cluttered with outdated, irrelevant, or duplicate pages, which in turn makes the search function less effective. **What problems is Confluence solving and how is that benefiting you?** Confluence addresses the major challenge of having a disorganized and fragmented knowledge base. Before adopting it, our team's information was spread across multiple platforms, making it extremely difficult to locate the right document, project plan, or meeting notes. This led to significant wasted time and frustration. Now, I rely on Confluence as our central, single source of truth for all team knowledge. I use it extensively for IT documentation, which ensures our team always has access to current information on processes and technical details. It has also become my main platform for project collaboration, enabling me to create project plans, monitor progress, and keep all meeting notes in one easily accessible place. Additionally, we manage our team's work through Confluence by building dashboards and trackers to visualize our progress. This approach has greatly improved team alignment and significantly shortened the onboarding process for new members. In the end, Confluence has helped me establish a unified workspace that has made our team both more efficient and more effective. ### 11. Effortless Collaboration and Organization in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Bharat V. | Lead SDET AI, Legal Services, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 03, 2025 **What do you like best about Confluence?** What I like best about Confluence is how it brings all our project knowledge into one organized and collaborative space. In my day-to-day work, I use Confluence to create and update documentation for QA processes, automation workflows, release notes, and sprint planning. The real-time collaboration feature makes it easy for teams to comment, review, and refine content without long email chains. I also appreciate how smoothly it integrates with Jira. I can link user stories, test cases, and RCA pages directly to Jira issues, which helps keep both documentation and development work aligned. The templates—especially for meeting notes, project plans, and retrospectives—save a lot of time and help maintain consistency across teams. Overall, Confluence makes it much easier to maintain clear, structured, and searchable documentation that everyone in the team can rely on. **What do you dislike about Confluence?** While Confluence is very useful, there are a few areas that can be frustrating in day-to-day work. Page loading can slow down when spaces become large or contain heavy content. Formatting can also feel inconsistent at times, especially when editing complex tables or nested content. Search results are not always precise, and finding older pages sometimes takes extra effort. Managing permissions at scale can also be confusing, particularly when multiple teams and spaces are involved. These issues don’t block usage, but improving performance, search accuracy, and editing consistency would make the overall experience better. **What problems is Confluence solving and how is that benefiting you?** Confluence solves the problem of scattered documentation and poor knowledge sharing across teams. Before using it, information was spread across emails, chats, and local files, which made it hard to find and keep updated. By using Confluence as a central knowledge base, all test documentation, requirements, process guidelines, and project notes stay in one place and are accessible to everyone who needs them. This reduces confusion, saves time, and helps teams stay aligned. For me, it means faster access to test plans and requirements, clearer communication with developers and product owners, and better traceability when working with Jira during sprints and releases. Overall, it improves collaboration and reduces rework. ### 12. Working with Confluence has its ups and downs. **Rating:** 4.0/5.0 stars **Reviewed by:** Lesedi M. | Second Line Support, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 26, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Confluence?** The fact that you can cover a lot of work within the platform without alternating between other platforms. I used to use it everyday before we changed platforms. The customer support is very friendly and they assist you wherever they can. It is easy to implement on Confluence unlike some other platforms. It's easy to integrate on Confluence. **What do you dislike about Confluence?** It may require you to be quite the technical user in order for you to fully utilize the platform. **What problems is Confluence solving and how is that benefiting you?** As a team, we were able to cover a lot of ground using Confluence. We got to collaborate on projects, document any updates or new discoveries, I was able to update the Knowledge Base and manage my cases accordingly. ### 13. Solid Integration, Needs Search Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Meghej K. | Product Success Manager, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Confluence?** I find Confluence's compatibility with Rovo agents really beneficial. It's easier to integrate with the Rovo agent I've built for different purposes. This integration has enhanced my experience because I can easily access a well-structured knowledge base that we've created within Confluence. It provides a simplified way to use Confluence and find the right articles quickly with just a simple prompt. I also appreciate that setting up Confluence wasn't too challenging for our team. **What do you dislike about Confluence?** I think Confluence's search isn't that user-friendly. Even if I know an article is there and try to search for it, sometimes it shows no results. Maybe it's because I typed something a bit off, but I feel like the search just doesn't work well. I end up having to drill down through bookmarks or the main segments to sub-segments. I'd prefer if the search could be improved so that when I type a relevant keyword, the result shows up right away. **What problems is Confluence solving and how is that benefiting you?** I use Confluence for a simplified access to a structured company knowledge base, which helps various teams access materials easily. ### 14. Seamless Collaboration with JIRA Integration **Rating:** 4.5/5.0 stars **Reviewed by:** MAHESH K. | Senior Software Engineer, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 04, 2026 **What do you like best about Confluence?** I appreciate Confluence for making project documentation and support cases easy to manage since it's cloud-based. It's simple to share documents, and people can review them without needing to download anything, which is very convenient. I like how Confluence integrates with JIRA, as it allows us to attach product documents and other stuff to JIRA tickets and scrum boards effortlessly. Setting it up was human-friendly and didn't require excessive steps. Overall, the ease of use and convenient features like JIRA integration, along with how it facilitates new people accessing information in the cloud, makes it valuable to me. **What do you dislike about Confluence?** I would like improvement in search functionality. I want to see integrated AI features that provide more real-time search results. **What problems is Confluence solving and how is that benefiting you?** I find Confluence makes project documentation easier to share and access since it's cloud-based. It integrates well with JIRA, allowing me to attach documents to tickets easily and manage them seamlessly. ### 15. Excellent Cross‑Team Collaboration with Structured Spaces and Jira Embeds **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 14, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Confluence?** It’s great for cross‑team collaboration and visibility. I can easily see what my team is creating, updating, and referencing. The structured Spaces work well for departments and projects: each department can have its own workspace, and permissions can be tailored per space. This also helps keep pages more consistent across the organization and reduces the time spent on formatting. On top of that, you can embed Jira issues, reports, and dashboards directly inside pages. **What do you dislike about Confluence?** Permissions feel “hidden” or fragmented across space settings, global admin, and licensing. Users often assume they’re blocked by permissions, but in our case the real root cause is a licensing mismatch. **What problems is Confluence solving and how is that benefiting you?** It solves the problem of scattered, inconsistent documentation. Processes, historical notes, and team knowledge are no longer spread across multiple locations, which makes everything easier to find and keep aligned. It also simplifies onboarding for new team members, since they don’t have to search through multiple platforms to get up to speed. ### 16. Confluence Keeps Us Organized and Connected with Effortless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Mayur P. | Senior Software Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 04, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Confluence?** I love using Confluence as it makes easy to keep everything in one place.The implementation gets very easy and smooth thanks to the in built AI features . My team uses it for meeting notes, project plans, and documentation, and it is so much easier to find things now. The best part is that it connects perfectly with Jira, so I can link tasks in jira and confluence pages without switching tools. The editor is simple, even if you are not technical, you can create clean pages in minutes. It also has the search feature which gives results with few key words. **What do you dislike about Confluence?** Everything about confluence is very smooth. The only part I believe can be improved is formatting as it gets a bit tricky sometimes when i add tables or images for HLD's or LLD's. **What problems is Confluence solving and how is that benefiting you?** Confluence has helped our team stay more organized. Before, we had docs scattered across emails, chats, and drives. Now, everything is in one place where everyone can see and update it. It is especially useful when someone new joins the team as they can read through our pages to understand the work flow of the project and get up to speed quickly. It also integrates with Jira so we can easily see the documents when working on any ticket or task and understand the requirement in detail. It has made collaboration much easier and saved us a lot of back and forth communication. ### 17. “Confluence Review: Great for Collaboration, but Takes Time to Master” **Rating:** 5.0/5.0 stars **Reviewed by:** Nisha R. | Senior Engineer 2, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 09, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Confluence?** Confluence is generally considered user-friendly once you get used to its layout, though new users may find the interface slightly complex at first. Implementation is smooth for teams already using Atlassian tools like Jira, but it may take some setup time for those new to the platform. Customer support is reliable, with plenty of documentation and community resources, though response times can sometimes be slow. Most teams use Confluence daily as it becomes the main hub for documentation, meeting notes, and project updates. It offers a wide range of features—such as templates, version control, and real-time editing—making it powerful for collaboration, though it can feel a bit feature-heavy for smaller teams. Integration is one of its biggest strengths, working seamlessly with Jira, Trello, and many third-party apps, which helps teams streamline their workflows effectively. **What do you dislike about Confluence?** Some users find Confluence a bit overwhelming due to its many features and options, which can make navigation and setup confusing at first. The search function isn’t always accurate, making it harder to find specific pages or older documents quickly. Performance can slow down when handling large amounts of data or complex pages, affecting efficiency. Customer support, while helpful, can sometimes be slow to respond or lacks real-time assistance. Additionally, the pricing can become expensive as team size grows or when more add-ons are needed, which may not suit smaller organizations or those with limited budgets. **What problems is Confluence solving and how is that benefiting you?** Confluence solves the problem of scattered information and disorganized team knowledge by providing a single, centralized platform for all documentation, project plans, meeting notes, and internal resources. This helps teams avoid losing important information across emails, shared drives, or multiple tools. By keeping everything in one place, it improves transparency, collaboration, and knowledge sharing. The platform’s integration with tools like Jira ensures workflows stay connected, reducing duplication of effort. For users, this means faster access to information, smoother team coordination, and a more structured way to manage projects, which ultimately boosts productivity and decision-making. ### 18. Turns Chaos into Organized, centralize knowledge **Rating:** 4.0/5.0 stars **Reviewed by:** Kapil S. | Project manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 23, 2026 **What do you like best about Confluence?** I use Confluence for creating and managing knowledge bases and hosting team spaces. I really appreciate that it solves the problem of scattered, unstructured, and hard-to-maintain work information by providing a central, collaborative, secure, and searchable documentation hub. I love how Confluence turns team knowledge into an asset, which saves miscommunication in the team. The templates are great because they remove the thinking overhead so you don't have to start from scratch for SOPs, meeting notes, or project plans. I find the page versioning feature quite useful as it gives you a safety net, and the inbuilt macros are fantastic as they turn simple pages into powerful tools and make it seem like we're working on web pages. The integration with Jira is very helpful for finding knowledge nuggets in the same place, and it links work to all the documentation available for reference, making the information centralized and making the documentation intelligent. The initial setup of Confluence for my team was also very easy. **What do you dislike about Confluence?** I think sometimes formatting for tables is glitchy and alignment breaks when you paste content. Big pages become slow, and the search can be good but not perfect. Copying and pasting from emails breaks the formatting, and it works great online but offline it doesn't. **What problems is Confluence solving and how is that benefiting you?** Confluence solves the problem of scattered, unstructured info by providing a central, collaborative hub. It turns knowledge into an asset, reducing miscommunication. I also find the templates, page versioning, macros, and Jira integration make documentation intelligent and easy to manage. ### 19. Effortless Collaboration and Secure Knowledge Management with Confluence **Rating:** 4.5/5.0 stars **Reviewed by:** Niraj Y. | Co-founder and CTO at Anatech Consultancy, Consulting, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** November 03, 2025 **What do you like best about Confluence?** Confluence makes it easy for our team to collaborate on documentation and knowledge management in real time. The integration with Jira streamlines our workflows, while customizable templates help us create project documents, meeting notes, and plans efficiently. Search functionality is robust, and I appreciate the ability to control permissions for different users, ensuring our sensitive data stays protected. **What do you dislike about Confluence?** The editor can be a bit clunky when managing large documents, images, or embedded macros. As our usage has grown, it's sometimes difficult to keep pages organized, and the notification system can result in alert overload for small changes. Additionally, the pricing can become expensive as the team scales up. **What problems is Confluence solving and how is that benefiting you?** Confluence solves the problem of scattered documentation and disconnected knowledge sharing within our organization. It provides a single, searchable source of truth for all our project details, team notes, and process documentation, which has drastically reduced time wasted searching for information across different platforms. Real-time collaboration and integration with Jira have aligned our technical and business teams, improving transparency and speeding up project workflows. The result is more consistent communication, better documentation practices, and increased team productivity. ### 20. Excellent Collaboration and Jira Integration, But Search Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Shivi V. | program manager, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 31, 2025 **What do you like best about Confluence?** Confluence stands out as a powerful "single source of truth" that brings all team knowledge together in one place. Its most valuable features include real-time collaborative editing and commenting, which help keep teams in sync. Most importantly, its smooth and native integration with Jira is frequently mentioned as a major benefit, since it connects documentation and planning directly to the development workflow. **What do you dislike about Confluence?** The main drawbacks of Confluence are its inefficient search functionality and ongoing content management challenges. Many users describe the search feature as "clunky" and "terrible," which makes locating information frustrating and undermines its effectiveness as a knowledge base. This problem is closely tied to another major issue: without regular "wiki gardening," **What problems is Confluence solving and how is that benefiting you?** Confluence addresses the issue of information silos and fragmented knowledge by serving as a centralized "single source of truth." This approach ensures that essential information—such as project plans, technical documentation, and meeting notes—does not get lost in emails, chat messages, or personal drives. As a result, all team knowledge becomes organized, easily searchable, and accessible to everyone, which helps save time, minimize redundant work, and enhance team alignment. Additionally, Confluence integrates directly with Jira, allowing you to connect your documentation with your ongoing project tasks. ### 21. Robust Centralized Knowledge Base with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Yulian R. | SysOps - Compliance Analyst, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 15, 2026 **What do you like best about Confluence?** What we like the most about Confluence is how easy it is to organize, maintain, and update documentation at scale. Page versioning, access controls, and structured spaces make it simple to keep information accurate and audit-ready. The integrations with Jira, Vanta, and Monday.com are especially valuable, since they let us tie documentation directly to tickets, tasks, and compliance controls instead of managing everything in silos. These features, like page versioning and history, make changes easy to track and audit, while access controls help protect sensitive documentation. Integrations with Jira and Vanta let us link documentation directly to tickets and compliance controls, reducing manual work and making audits easier to manage. **What do you dislike about Confluence?** While Confluence is powerful, performance can lag as spaces grow larger, especially with heavy nested pages or large tables. The editor can also feel inconsistent at times, particularly when switching between legacy and new editor behaviors. Search is generally useful but could be more precise for large knowledge bases, and managing permissions at scale can become complex without careful governance. **What problems is Confluence solving and how is that benefiting you?** Confluence solved scattered documentation issues by providing a central knowledge base. It organizes and maintains compliance documentation with versioning and access controls, making audits smoother. Integrations with Jira and Vanta link documentation directly to tasks, reducing manual work. ### 22. Confluence, your best option for collaborative work **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 29, 2025 **What do you like best about Confluence?** - It enables real-time collaborative editing and in-line comments for seamless teamwork. - It natively integrates Jira roadmaps and tasks to connect strategy with execution. - It uses Atlassian Intelligence (AI) to summarize, generate content, and answer questions. - It organizes information with dynamic databases (similar to Notion, but Confluence is much better) to manage goals or projects. - It functions as a centralized, auditable single source of truth (SSOT). **What do you dislike about Confluence?** - The page editor, while modern, can be clunky and frustrating when aligning images or complex macros. - The default notification system needs improvement; it can overwhelm users with alerts for minor changes. **What problems is Confluence solving and how is that benefiting you?** From my perspective, Confluence’s main purpose is to solve knowledge chaos by giving us a single source of truth, so we stop hunting for info in emails and chats. It's also brilliant at connecting our strategic plans (the "why") directly to the team's work in Jira, which creates real alignment. The templates are a massive efficiency win, getting everyone on the same page for things like meeting notes or project plans. Plus, the new AI features are incredibly helpful for quickly summarizing long pages, turning all that information into actual answers. ### 23. Great Core Features, But Add-Ons Can Get Pricey **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan P. | Specialist Business Functional Analyst, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 29, 2025 **What do you like best about Confluence?** Confluence is a great wiki-style site and has good flexibility. It's easy to learn and format nicely and has good content features such as image and video, attachments, blogs, and so on. The swish integration with Jira is a powerful point, allowing dynamic links, reports, and charts to be created based on your connected Jira issues, allowing these to be condensed to a wider audience. It serves us well as the company's intranet. **What do you dislike about Confluence?** Add-ons are quite often required to extend the base functionality (which can be limited in some respects), and can be very expensive - especially when you combine (a) minimum user tierings and (b) the fact that add-ons must be purchased at the same tier as Confluence, and cannot be restricted to a smaller userbase. For the Data Centre version, constant vulnerability patches are required which can take a lot of time with testing and deployment. **What problems is Confluence solving and how is that benefiting you?** Alignment of disparate processes that never had a unified home. Now teams across the business - including front, middle, and back office - have an ideal place to store, edit, and share project statuses, meeting minutes, process guides and diagrams, and any other required documentation. ### 24. Excellent Documentation Tool with Seamless Sharing and Jira Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Sukesh Reddy M. | Test manager, Transportation/Trucking/Railroad, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic Review from Pop Up:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** October 29, 2025 **What do you like best about Confluence?** This is one of the best documentation tools I have used. Sharing documents is very straightforward, and searching for content is also simple and efficient. Its integration with Jira makes the combination extremely effective for our needs. The guest license feature is particularly useful, as it enables me to add external users and share only the spaces that are relevant to them. I also find the new Rovo feature to be excellent. **What do you dislike about Confluence?** The calendar really ought to be included as a standard feature, but unfortunately, it's only offered in the more expensive packages. Additionally, it would be much better if there were an option to assign third-party apps to particular groups rather than making them available to every user. **What problems is Confluence solving and how is that benefiting you?** We use Confluence to store all the technical documentation for our applications. It has also proven helpful for recording user acceptance test cases, since cloning pages and running tests multiple times is straightforward. Additionally, we keep records of application managers and their substitutes, making it easier for everyone to know the right contact person, especially given the large number of applications we manage. ### 25. Seamless Integration with Jira and Proven Collaboration Results **Rating:** 4.0/5.0 stars **Reviewed by:** John E. | Agile Coach, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** October 28, 2025 **What do you like best about Confluence?** Confluence is an extremely easy-to-use Wiki-style collaboration tool that integrates seamlessly with Jira. Most of our daily Jira users end up accessing Confluence on a regular basis as a way of continuing collaboration beyond the specific work items in Jira. My organization enjoys the flexibility that Confluence offers, in terms of radiating out metrics, inviting people to collaborate on specific topics or themes, or relaying key information to others. The ability to immediately connect Jira work items with Confluence pages, or to take objects from a Confluence page and turn them into Jira work items means that the two tools coexist almost without effort. **What do you dislike about Confluence?** The biggest drawbacks to Confluence are the requirement for a viewer to be an Atlassian license holder (limiting the scope of basic "view" rights to those with expensive licenses assigned) and the need for sometimes costly add-on applications in order to get some of the best features and functions out of the tool. **What problems is Confluence solving and how is that benefiting you?** The biggest problem that Confluence solves for our organization is the coming-together of development (IT) teams and business (end-user) teams, to collaborate on the outcomes of specific requests or needs. Confluence provides a space to document IT changes and requirements while also making notes regarding end-user experiences and how to test new functionality. ### 26. Effortless Organization and Integration, Minor Formatting Hiccups **Rating:** 5.0/5.0 stars **Reviewed by:** Drashti K. | Intern, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 24, 2025 **What do you like best about Confluence?** I really like how easy it is to create and organize pages in confluence. My team uses it for meeting notes, project plans, documentation and everything stays neatly arranged in one place. The editor feels simple to use, even for people who aren't very technical. I also like how it connects smoothly with Jira which helps us link tasks and updates directly to our confluence pages. The search works really well too, I can quickly find old documents or notes without wasting time. **What do you dislike about Confluence?** It often takes a few extra steps to format pages the way I want, especially when adding tables or images, but get things done. It can also feel a little slow or lags when loading large pages with lots of content. I think a few small design improvements could make it faster and simpler which will also improve user experience. **What problems is Confluence solving and how is that benefiting you?** Confluence helps my team keep all our information and project related documents in one shared space. We don't have to look through endless chats or files anymore because everything is documented properly. It’s also really helpful for onboarding new teammates as they can just read through the pages and understand how things work. It’s made our workflow more organized, simple and also reduced a lot of back and forth communication. ### 27. Centralized Documentation Made Easy and Up-to-Date **Rating:** 4.0/5.0 stars **Reviewed by:** David Serna M. | Product Manager, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 06, 2026 **What do you like best about Confluence?** This tool is useful for keeping all documentation centralized and current. It allows you to control access at both the space and document level, ensuring that each user can only view what they are meant to, while still making information easy to locate. Additionally, it offers integration with other apps, which helps keep everything connected. **What do you dislike about Confluence?** The platform would benefit from offering a wider range of templates, such as an FAQ template, to provide more options tailored to different documentation needs. **What problems is Confluence solving and how is that benefiting you?** We make it a priority to keep all our product documentation centralized. This includes technical guides for developers, user manuals, and even additional support documents, ensuring everything is connected and easy to access. ### 28. Effortless Document Sharing and Seamless Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Dave C. | Senior Technical Operations Engineer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 18, 2025 **What do you like best about Confluence?** The application makes it simple to share information between departments and to locate and review new documents. I appreciate its user-friendly interface and the straightforward management of user access controls. Integration with our identity provider is also seamless and requires minimal effort. **What do you dislike about Confluence?** Rovo AI still has a lot of room for improvement, as it frequently fails to clean up, organize, or enhance documents as expected. I would appreciate it if Rovo offered more features and greater capabilities, especially when it comes to assisting with document creation and making improvements. **What problems is Confluence solving and how is that benefiting you?** Knowledge sharing between teams is straightforward, making it easy to find and view updates on various projects and teams. Requesting access to information from other teams is also a simple process. ### 29. Powerful and Flexible, But Requires Careful Management **Rating:** 3.0/5.0 stars **Reviewed by:** Nigel M. | User Experience Lead, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 23, 2025 **What do you like best about Confluence?** Confluence is very powerful and flexible. It allows us to create and manage a wide range of documentation, both for our internal teams, and for our external client partners. It features helpful and powerful functionality and integrations that enable us to connect documents to one another and other sources to keep things well maintained and accurate. **What do you dislike about Confluence?** Confluence is so flexible and there are so many features that it really comes down to how you use and maintain it. If not managed well, it can become a burdensome tool that is difficult to navigate and maintain, but again, this comes down to how well you and your team set it up and keep it maintained. **What problems is Confluence solving and how is that benefiting you?** Confluence is giving us a centralised and connected place for managing all team and project documentation. ### 30. Great for Collaboration and Organization, with Seamless Atlassian Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 29, 2025 **What do you like best about Confluence?** Confluence makes knowledge sharing and collaboration very easy across teams. The page hierarchy, templates, and powerful search help keep documentation structured and easy to find, even as content grows over time. I especially like the seamless integration with other Atlassian tools like Jira, which allows linking requirements, tickets, and decisions in one place. Real-time editing, comments, and version history make it simple for multiple users to collaborate without losing track of changes. **What do you dislike about Confluence?** We frequently face access issues for some users, especially when permissions are inherited across spaces and pages. Troubleshooting who has access and why can be time-consuming, and permission changes do not always feel intuitive or immediately reflected. This creates occasional delays for users who need quick access to documentation. **What problems is Confluence solving and how is that benefiting you?** Confluence addresses the challenge of fragmented documentation and inconsistent knowledge sharing within teams. By offering a centralized platform for project documentation, standard operating procedures, and collective team knowledge, it ensures that information remains accessible and current. This approach lessens reliance on specific individuals, streamlines onboarding for new team members, and saves time by simplifying the process of finding and reusing information. Additionally, its integration with Jira links documentation directly to ongoing work, which enhances team alignment and boosts overall productivity. ### 31. Great tool for smarter collaboration and transparency **Rating:** 5.0/5.0 stars **Reviewed by:** mukesh b. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 08, 2025 **What do you like best about Confluence?** What I like most about Confluence is how easy it is to use and set up. The interface is clean, so creating and organizing pages feels effortless. it offers a good number of useful features and integrates smoothly with tools like Jira and Slack, which keeps everything connected. I use it often it document processes and share updates, and the support and resource available makes the experience even better. Overall, It's simple yet powerful tool for team collaboration. **What do you dislike about Confluence?** At times, Confluence can feel a bit slow when loading large pages or attachments. The search features could also be more accurate, It sometimes takes extra effort to find older documents. Apart from that, the permission settings can get little confusing when managing access for multiple teams. However, these are minor issues compared to the overall ease and usefulness of the platform. **What problems is Confluence solving and how is that benefiting you?** Confluence has solved the problem of scattered and inconsistent documentation within our team. It provides a single, organized space where everyone can create, update, and access information easily. This has reduced dependency on emails and chat threads for sharing updates. It’s also improved collaboration, multiple people can work on the same page and track changes in real time. Also the great feature of Jira integration is very useful as i can link any ticket with its related documentation on confluence. Overall, it helps me save time, stay aligned with the team, and maintain clear, up to date project documentation. ### 32. Seamless Documentation & Collaboration Platform **Rating:** 4.0/5.0 stars **Reviewed by:** KAMLESH N. | SDE2 Javascript **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 23, 2025 **What do you like best about Confluence?** I use Confluence primarily for creating and maintaining documentation and a centralized knowledge base. It helps me document technical design, processes, and team guidelines while collaborating with others through comments, review, version history, and shared pages. I like most about Confluence is how easy it makes creating, organizing, and collaborating on documentation. The editor is very intuitive and supports rich content like tables, code blocks, diagrams, and embeds, which is very helpful in technical documentation. Real-time collaboration, comments, and version history make teamwork seamless. Also, you can integrate it with multiple tools like JIRA, which helps in project management and documentation. Initial setup is fairly easy, with creating spaces, pages, and inviting team members being straightforward, allowing us to start quickly. **What do you dislike about Confluence?** I feel the UI and UX could be improved. Also, theming and ease of editing could be better. Notion has better support in these aspects. **What problems is Confluence solving and how is that benefiting you?** I use Confluence to solve scattered documentation issues by centralizing our knowledge base. It makes creating, organizing, and collaboration easy with features like intuitive editing, real-time collaboration, and integration with tools like JIRA. ### 33. Excellent collaboration and documentation platform **Rating:** 5.0/5.0 stars **Reviewed by:** Devang G. | Software Development Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 07, 2025 **What do you like best about Confluence?** Confluence is a powerful and reliable collaboration tool that helps teams create, organize, and share knowledge seamlessly. Its integration with Jira and other Atlassian products makes project tracking smooth and efficient. The platform’s version control, structured spaces, and ready-to-use templates, easy to implement to make documentation easy and transparent, good to use for daily. It’s especially useful for software and project teams who want a centralized knowledge hub for all updates, guides, and discussions **What do you dislike about Confluence?** On the downside, Confluence can feel slow when handling large pages or heavy attachments, and its permission settings can be confusing for beginners. The user interface may also seem complex at first. However, Atlassian’s support team is generally helpful and responsive, backed by detailed documentation and an active community forum that provides solutions to most issues quickly. **What problems is Confluence solving and how is that benefiting you?** Confluence solves the problem of scattered and unorganized information within a team by providing a single, centralized space for all documentation, project updates, and knowledge sharing. Instead of relying on multiple tools or emails for collaboration, teams can create, edit, and track content in one place. This improves transparency, reduces miscommunication, and saves time spent searching for information. It benefits teams by streamlining workflows, ensuring everyone stays aligned on goals, and maintaining up-to-date project documentation that can be easily accessed and referenced by anyone at any time. ### 34. Effortlessly Enhances Collaboration, Needs UI Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Yash A. | Undergraduate Researcher, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 20, 2025 **What do you like best about Confluence?** I really like Confluence for its accessibility and collaborative features, which are great for collaborating on documentation. The real-time coediting feature is fantastic as it allows teams to work on pages simultaneously with live updates, and you can see visible cursors to track changes in real-time. This is very helpful for getting both asynchronous and real-time feedback. I also appreciate the inline comments and mentions, which allow for direct discussions on the page and notify specific users for their input. Additionally, Confluence's integration with other tools like Jira, Slack, and Google Drive helps streamline workflows. The whiteboard feature is another highlight, allowing me to brainstorm with sticky notes and diagrams and easily convert ideas into final document pages. **What do you dislike about Confluence?** I think the UI can be made more intuitive and user friendly. And second thing is the search feature can be made better. The search feature is not up to the mark. Because, like, we have thousands of documents in our directory and all, but searching some keywords through those directory, Confluence doesn't work as good. So the search feature needs to be improved. **What problems is Confluence solving and how is that benefiting you?** Confluence solves documentation problems and is great for collaboration. It's ideal for teams to work on technical documents together, make changes, and publish versions collectively. ### 35. Centralized Team Collaboration Made Easy with Seamless Jira Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** December 20, 2025 **What do you like best about Confluence?** Confluence works well as a central place for team documentation, making it easy to create, organize, and share information. The page structure and links help keep content easy to navigate, and features like comments, mentions, and version history support team collaboration. Its integration with Jira is especially helpful, as it connects documentation to ongoing work and reduces the need to switch between tools. **What do you dislike about Confluence?** As content grows, it can be difficult to keep pages well organized without clear internal guidelines. Search can be inconsistent, especially in large workspaces with outdated or duplicate content. **What problems is Confluence solving and how is that benefiting you?** Confluence helps solve the problem of scattered documentation by giving teams a single place to store processes, project updates, and shared knowledge. This improves alignment across teams, speeds up onboarding, and reduces time spent looking for information. By connecting documentation to workflows, especially through Jira, Confluence helps teams stay informed, work more efficiently, and maintain consistency as teams grow or change. ### 36. Centralized Documentation with Smooth Setup and Improvement Areas **Rating:** 4.0/5.0 stars **Reviewed by:** Carlos D. | junior backend developer , Computer Software, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 19, 2025 **What do you like best about Confluence?** I use Confluence to archive and read the documentation of projects we're carrying out. It centralizes all the information, allowing everyone to be aware of what is being done and how. I really like how information is organized, making any document traceable through its metadata, title, or content. For example, once I needed to create a driver for Google Chat, and one of my partners had created something similar for Google Drive. I didn’t have to search for all the information about Google integration from scratch. I just needed to look at his file, and I already had an idea of what I needed to do. Also, the initial setup was really easy; I didn't spend more than 15 minutes on it. Confluence is a great files and document host. **What do you dislike about Confluence?** I find the writing process in Confluence could be faster. Creating a block of text for each section sometimes makes creating a file with code or information other than text slow. I wish it were more like Word or Grammarly where you can just write everything straight and easily copy and paste pictures or code lines. **What problems is Confluence solving and how is that benefiting you?** I use Confluence to archive and read project documentation, centralizing all information so everyone is aware of what's happening. ### 37. Best tool for collaboration and documentation **Rating:** 5.0/5.0 stars **Reviewed by:** AKHIL K. | Test Engineer, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 03, 2025 **What do you like best about Confluence?** Confluence acts as a central source of truth for all our project-related information. We rely on it to document both the technical and functional details of our projects. Tracking changes is straightforward, and uploading files for future reference is hassle-free. The integration with tools such as Jira, GitHub, and others works seamlessly. Organizing test strategies, plans, cases, and reports is made simple by the page hierarchy feature. Customer support is responsive and helpful. The tool is easy to implement, and we use it daily for documentation, reference, and obtaining approvals. Its integration with intelligent AI agents also allows us to quickly find documents and get answers as needed. **What do you dislike about Confluence?** Since we work with thousands of pages, searching by keywords often produces a lot of irrelevant results. The software also offers only basic advanced formatting options, which can be limiting. Additionally, creating complex tables and writing intricate mathematical equations is quite challenging. **What problems is Confluence solving and how is that benefiting you?** The main benefit for me is how easy it is to add and organize all our project details and documents in one central location. This is particularly valuable since we work closely with clients. We can create detailed pages that cover every functional and technical aspect of a project. Sharing project files, such as mockups or requirement documents for client approval, is then simple and efficient. In my QA role, Confluence is indispensable because it allows me to organize test strategies, plans, and cases with ease. I can set up a dedicated QA section to outline the entire testing lifecycle. We also document important meeting notes and key points, making it easy to refer back to them later. The integration with Jira enables us to link issues like bugs, stories, and epics effortlessly. Product owners can access our QA reports in Confluence, complete with embedded links to all relevant bugs and stories. Intelligent AI agents further help us save time by assisting with repetitive tasks, such as searching documents using keywords. ### 38. Centralized Knowledge Base with Seamless Collaboration and Powerful Jira Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 19, 2025 **What do you like best about Confluence?** This platform offers a powerful, wiki-style knowledge base that centralizes team information, making it both easily searchable and accessible. Its real-time collaboration features, such as comments, @mentions, and templates, help keep everyone on the same page, minimizing confusion caused by outdated documents and enhancing productivity for both technical and non-technical teams. The true strength of this tool is in its ability to serve as a single source of truth for documentation, project planning, and brainstorming, particularly thanks to its seamless Jira integration and flexible customization options. **What do you dislike about Confluence?** Many users are frustrated with Confluence because of its sluggish performance and the challenging learning curve it presents. The editing and formatting tools often feel awkward to use, and the platform can easily turn into a disorganized, outdated repository when page management is lacking. This makes it difficult to locate information or ensure content stays relevant. Additionally, users frequently encounter problems with search functionality and access controls, even though Confluence is closely integrated with Jira. **What problems is Confluence solving and how is that benefiting you?** This product tackles the issue of decentralized and unstructured information in organizations by offering a centralized workspace. It enables users to create, share, and collaborate on content, helping teams stay organized and work together more efficiently. ### 39. Essential Tool for Clear Documentation and Team Alignment **Rating:** 4.0/5.0 stars **Reviewed by:** Alankrita P. | Software Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 09, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Confluence?** I use Confluence on a daily basis in my role, and it has been very helpful for documenting work in a clear and structured manner. It makes tracking tasks much easier, as we can document upcoming activities and clearly see what has already been completed and what is still pending. And its easy to make an page on confluence with tables too, easy to integrate. This visibility helps the entire team stay aligned. Overall, Confluence plays an important role in effectively managing and tracking tasks in my day-to-day work. **What do you dislike about Confluence?** There are 2 things I dislike about the Confluence is that sometime we lost the access for some pages without clearly knowing why, which we already have previuosly. And the other thing is searching some page, it is very difficult to find the pages if naming conventions are not followed. **What problems is Confluence solving and how is that benefiting you?** Confluence makes life easier by keeping everything in one place. Instead of searching through emails, chat messages, or different documents, I can find all project details, processes, and updates in a single shared space. It helps the team stay on the same page, reduces confusion, and saves time because everyone knows where to look for the latest information. ### 40. Account Manager uses Confluence **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 11, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Confluence?** - easy to find information - Effective tool for different teams in the organisation to collaborate (eg product + sales) - high level of customisation available **What do you dislike about Confluence?** - The UI appears a bit dated and the ticket raising tool can sometimes contain too much information for an end user **What problems is Confluence solving and how is that benefiting you?** Problem: storing informano on product/teams in one accessible place - keeping information relevant to different teams on the one platform - keep up to date information on product etc (has last updated date on each page, very useful) ### 41. A solid tool for team collaboration and documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Naga Likhita C. | Technical Lead, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 21, 2025 **What do you like best about Confluence?** Confluence stands out for its intuitive interface and seamless integration with other Atlassian products, making it an excellent choice for collaborative documentation and knowledge sharing. I particularly appreciate how easy it is to create, organize, and search for content, which significantly improves team productivity. The ability to customize pages with macros and templates allows for flexibility in presenting information, and the real-time collaboration features ensure that everyone stays on the same page. Overall, Confluence has become an essential tool for managing project documentation and fostering transparent communication within our organization. **What do you dislike about Confluence?** While Confluence offers many valuable features, there are areas that could be improved. The permission settings can sometimes be complex to manage, especially in larger organizations with multiple teams and spaces. Additionally, the performance can occasionally lag when working with very large pages or attachments. Some users may also find the learning curve a bit steep when first getting started, particularly with advanced formatting and macros. Despite these challenges, the benefits generally outweigh the drawbacks, and ongoing updates continue to address many of these concerns. **What problems is Confluence solving and how is that benefiting you?** Confluence addresses several key challenges related to team collaboration and knowledge management. It provides a centralized platform where teams can create, store, and organize documentation, making information easily accessible to everyone. This helps eliminate information silos and ensures that important project details, meeting notes, and processes are well-documented and searchable. As a result, our team experiences improved transparency, faster onboarding for new members, and more efficient collaboration across departments. The ability to track changes and maintain version history also ensures accountability and consistency in our documentation practices. ### 42. Best tools for manage project documentation **Rating:** 4.5/5.0 stars **Reviewed by:** Nitish K. | Associate Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 18, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Confluence?** As a Java developer with over 5 years of experience in agile teams, I've used Confluence to manage project documentation, knowledge bases, and collaborative wikis for about 3 years. It connects smoothly with our Jira setup letting us link requirements straight to code changes and team notes without changing tools. Great for team editing—several devs can work on pages at the same time, which changes the game during sprint planning or when fixing problems. The search works well making it easy to find hidden info on Java frameworks or old bug fixes. Templates for API docs and release notes cut down on work when new team members start. **What do you dislike about Confluence?** The mobile app feels awkward for quick edits away from the desk, and sometimes pages load with big attachments. Custom options are strong but take time to learn if you're not into macros. On the whole, Confluence has had a positive impact on our team's productivity by bringing all our knowledge together in one place. I'd suggest it to any development team that relies on Atlassian tools—it's a good investment just for how well it fits into your workflow. **What problems is Confluence solving and how is that benefiting you?** Before Confluence, our team’s documentation (API specs, architecture diagrams, meeting notes) was scattered across emails, Google Docs, and local drives. This made it hard to find critical info, like Java class structures or deployment steps, especially during tight deadlines. Confluence provides a single source of truth where I can store and organize all project-related docs. For example, I can quickly access REST API documentation or database schema notes linked to specific Jira tickets. This saves me at least 2-3 hours a week searching for information, letting me focus on coding. ### 43. A Reliable Tool for Documentation and Team Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Varun T. | Senior Software Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 17, 2025 **What do you like best about Confluence?** Easy to share documentation across teams, The folder/hierarchy based structure is very helpful to organize the documentation. They also do provide APIs to confluence using which we can update docs automatically using Automated tools. It integrates well with other tools like Jira, which is crucial for tracking tasks and linking them to relevant documentation. We share the confluence pages to new people onboarded for them to grasp up about system, during that time they use it regularly. **What do you dislike about Confluence?** New users or non-technical team members sometimes find Confluence a bit overwhelming. The number of features and options can feel like overkill, and it may take some time for new users to figure out how everything works. Once they become comfortable using the app, it would be faster to generate docs. **What problems is Confluence solving and how is that benefiting you?** Confluence provides a single, centralized location for all documentation, making it easier to store, organize, and access information. This centralization helps ensure that everyone has access to the most up-to-date docs and reduces the risk of outdated or conflicting information. ### 44. Must have a tool for organization content **Rating:** 5.0/5.0 stars **Reviewed by:** Mohan M. | Site Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 16, 2025 **What do you like best about Confluence?** Real-time collaboration and editing help teams work together efficiently, even across locations. Centralized workspace keeps all project files, documents, and updates organized and easy to find. Ready-made templates and structured page hierarchies simplify documentation and knowledge sharing. Integrates smoothly with tools like Jira and Google Docs to create a unified workflow. Strong security controls, version history, and customizable permissions protect sensitive data **What do you dislike about Confluence?** Integration and compatibility issues with some software can cause disruptions. Poor PDF export quality affects document presentation. Search functionality is often inefficient and inaccurate. Clunky page editing and formatting problems, especially with copy-paste. Steep learning curve for non-technical users. Performance slows with large content and complex pages. Outdated design and limited customization options. Complex access control management for large teams. **What problems is Confluence solving and how is that benefiting you?** Confluence solves team knowledge fragmentation by providing a centralized platform for organizing, sharing, and collaborating on information in real time. This improves transparency, speeds up workflows, and enhances decision-making across teams. As a result, it boosts productivity, knowledge retention, and project coordination while reducing errors and onboarding time. ### 45. Streamlined Team Collaboration with Robust Features **Rating:** 4.5/5.0 stars **Reviewed by:** Rohith V. | Delivery Manager, Financial Services, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 27, 2025 **What do you like best about Confluence?** I appreciate Confluence for its strong capabilities in facilitating team collaboration. The software offers two modes, one providing edit access and the innovative 'live doc' feature introduced with the new version of Confluence. I find the live access particularly useful as it enables me to see who is making changes in real time, complete with version control and version history. This feature is invaluable in settings like running a retrospective meeting, allowing participants to write simultaneously while I can identify each person’s input through their cursor movements. This visibility helps me understand the personas of team members and craft my responses to questions, avoiding confrontations. The integration of Confluence within the Atlassian family with tools like Jira and Trello, creates a powerful combination that enhances our workflow. Additionally, setting up Confluence with single sign-on (SSO) is seamless, syncing effortlessly with corporate email IDs, making the process as smooth as butter. These elements together underscore Confluence as a robust platform for documentation and collaboration. **What do you dislike about Confluence?** I would like to see an improvement in the integration speed of AI with Confluence. If AI could work alongside the way we are writing and enhance the delivery and tone, it could allow teams to understand and plan their activities better. **What problems is Confluence solving and how is that benefiting you?** I use Confluence as a one-stop solution to document epics and stories, capture resource metrics, and plan team activities. It facilitates collaboration with features like live editing and version tracking, enhancing team coordination and efficiency. ### 46. Streamlined Documentation with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Atul B. | Documentation Writer Sr., Telecommunications, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 28, 2025 **What do you like best about Confluence?** I find Confluence highly valuable for managing both internal and customer-facing documentation due to its ability to handle the hierarchy of articles within different spaces for various products. I am particularly impressed by the feature that allows easy embedding of Figma files, which is crucial for creating feature documentation ahead of UI development. This integration ensures that we always have the latest designs without needing repetitive updates since any change in Figma is automatically reflected in Confluence. I really appreciate the ability to comment and discuss directly within articles, which facilitates seamless communication. This feature is especially helpful when a new team member wants to modify an article, as they can refer to the discussion history without confusion. Additionally, Confluence was incredibly easy and simple to set up, which made the initial onboarding process smooth. **What do you dislike about Confluence?** I find that Confluence lacks the level of customization I desire, particularly in terms of personalizing the knowledge base and homepage. The platform should support custom CSS or HTML to allow for more tailored styles to meet different company or client needs. This lack of flexibility and customizable options in Confluence has been a significant factor for us, leading us to switch one of our products to another documentation tool that offers better customization. **What problems is Confluence solving and how is that benefiting you?** I use Confluence to manage article hierarchy, embed Figma files, and facilitate discussions within documentation, enhancing collaborative efficiency and maintaining up-to-date content effortlessly. ### 47. Great platform for Knowledge Base and Team Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Shubhank S. | Support Analyst, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 03, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Confluence?** I appreciate how all SOPs and documentation are well-organised and easily searchable in a single location. Previously, we used shared drives, emails, and Google Docs, which were confusing and difficult to navigate, making it hard to find information. I use it daily for my work. One of my favourite features is real-time collaboration, which allows multiple team members to edit the same page simultaneously. The integration with other Atlassian products, such as JIRA, works seamlessly, which is fantastic since I primarily use JIRA for task management. Confluence enables me to link documents directly to the tasks I am working on, ensuring that anyone who takes on those tasks has access to the same information. **What do you dislike about Confluence?** Sometimes, pages load very late if they have excessive information, and searches are not always accurate. It is sometimes very hard to find the document even if you know the exact keywords. Need to search multiple times before I can find the correct document. I believe search results should be sorted based on the keywords as a priority. Other than that, everything is good. **What problems is Confluence solving and how is that benefiting you?** I can find all the SOPs, guides, troubleshooting steps on one platform which saves me a lot of time. All the pages are updated in real time so it assures me that I am watching the latest version of any SOP without reaching out to my teammates, checking chat messages, files and emails for updates. All the previous versions of the document are available too which makes it easier to notice the changes made to the SOP. This led to reduced miscommunication and efficiency in the work. This also helps new employees who are still onboarding to catch up more faster and reduced repititve questions I have to answer when they are being trained by me. It also enhanced our project management. By documenting project plans and outcomes on confluence, we ensure that everyone on the team are on the same page. This has led to reduced errors and a smoother transition between project phases, which saved a lot of time and resources for us. ### 48. Best way to document and share work across teams. **Rating:** 4.5/5.0 stars **Reviewed by:** Herry D. | Software engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 09, 2025 **What do you like best about Confluence?** What I like most about Confluence is how it helps me keep everything organized without overthinking it. It is super easy to use. No need to install anything complicated, just sign in, create a space and start writing. It is as easy to implement. You don’t need to be a tech-expert to create a page, format content, or link things together. It feels like writing in a clean online notebook. It fits into most of the workflows without needing a big setup. There’s a lot packed in like templates, macros, page history, comments, permissions, integrations and much more. The help docs are very helpful, and there’s a big community around it to solve all your problems. I always refer to Confluence docs when I want to understand any requirement. **What do you dislike about Confluence?** Sometimes it feels slow and clunky, especially when formatting tables or moving things around. Setting permissions can be confusing, and the mobile app isn’t great for editing. Search doesn’t always find what I’m looking for unless I remember the exact page name. **What problems is Confluence solving and how is that benefiting you?** Confluence helps me keep all project-related info in one place like docs, decisions, meeting notes, and requirements. I don’t have to search through emails or chats anymore. It’s easy to create and organize pages, and I can quickly refer to them whenever I need clarity, especially during development or planning. I can also view HLD's and LLD's to understand the workflow of the topic. The templates save lots of my time, the page history helps track changes and the comments make collaboration smooth. I like how it integrates with Jira where the tickets are directly linked to the docs, which keeps everything in sync. Overall, it helps my team to stay aligned without needing constant follow-ups. ### 49. Centralized Knowledge and Effortless Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 19, 2025 **What do you like best about Confluence?** Confluence centralizes team knowledge in one place, making documentation easy to create, organize, and search. It enables real-time collaboration with comments, version history, and seamless integration with Jira. It improves transparency and onboarding by keeping processes, decisions, and updates well documented I use it on daily basis. It has good customer support as well. Implementation with other tools like Slack and others are also easy. **What do you dislike about Confluence?** Confluence can become cluttered and hard to navigate at scale, and its performance and pricing can feel heavy for smaller teams. **What problems is Confluence solving and how is that benefiting you?** Confluence solves the problem of scattered documentation by providing a single, shared knowledge base for the team. It improves collaboration by allowing teams to create, edit, comment, and track changes in real time. It saves time and reduces confusion by keeping processes, decisions, and project context well documented and accessible. ### 50. Great knowledge hub for our team but with a slow learning curve **Rating:** 4.0/5.0 stars **Reviewed by:** Brahmos R. | Data Analyst, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 19, 2025 **What do you like best about Confluence?** Easy to set up templates help our team set up knowledge bases for our engineering team. It helps us integrate with other Atlassian apps (mainly jira service management & jira software). It helps us update code documentations and information for users, contractors, and stakeholders at a daily basis. **What do you dislike about Confluence?** It can be difficult to use for smaller teams and projects in the organization. It can feel extremely overkill for simple documentation needs. For most cases its better to just use a simpler tool like notion or a larger doc file. **What problems is Confluence solving and how is that benefiting you?** Confluence helps us keep IT documentations up to date for the engineering teams. It allows large teams in the organization and external users, contractors, collaborators and stakeholders find information about products & projects. Our teammates find it easy to stay up to date and constantly update knowledge bases about projects on a daily basis. ## Confluence Discussions - [How is Confluence being utilized to improve knowledge management and collaboration in remote work environments?](https://www.g2.com/discussions/how-is-confluence-being-utilized-to-improve-knowledge-management-and-collaboration-in-remote-work-environments) - 3 comments, 1 upvote - [What is Confluence used for?](https://www.g2.com/discussions/what-is-confluence-used-for) - 3 comments, 1 upvote - [How is confluence different from Jira?](https://www.g2.com/discussions/how-is-confluence-different-from-jira) - 2 comments, 1 upvote - [What's the best way to share a confluence space with clients.](https://www.g2.com/discussions/what-s-the-best-way-to-share-a-confluence-space-with-clients) - 2 comments, 1 upvote - [WHAT IS THE BEST WAY TO INTEGRATE WITH JIRA](https://www.g2.com/discussions/16109-what-is-the-best-way-to-integrate-with-jira) - 1 comment, 1 upvote - [View Confluence pricing details and edition comparison](https://www.g2.com/products/confluence/reviews?filters%5Bsentiment_snippet%5D=1326670&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-09-25+08%3A39%3A53+-0500&secure%5Bsession_id%5D=536679a4-0f2f-4e60-9e3f-900f5ab3a1b2&secure%5Btoken%5D=1645001eab0e9a7d4a013b46564d1ee795a0f8398c1167fa5b68400cefe2114b&format=llm_user) ## Confluence Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor - WYSIWYG Editor - Rich Text Editor - Drag & Drop Editor - Customizable Templates - Surveys & Feedback - Pre-built Templates **Login Options ** - Single Sign-On (SSO) - Password Saver **Automation** - Workflows - Customization - Data repository **Communication** - Chat - Discussions - External - Feedback - Announcements **Management and Discovery - IT Documentation** - Search and Indexing - Version Control - Access and Permissions - Access Controls/Permissions - Full Text Search **Knowledge Base** - Q & A - Link Sharing - Searchable **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations - Full Text Search - Web Notifications - Alerts/Notifications - Website Integration - Social Media Integration - Reporting/Analytics **Productivity** - Email Client - Split Screen - Activity Feed - Virtual Assistant - Analytics and Reporting **Administration** - Permissions - Procedures - Remote Work **Content & Documents** - File Sharing - Notes - Search - Versioning **Operations - IT Documentation** - Integrations - Automation - Reporting - Third-Party Integrations - Social Media Integration - Document Automation **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - Customizable Templates - Change Tracking - Generative AI - Asset Discovery - Password Management - Document Management - Kanban Board - Gantt/Timeline View - Framework Management - Credential Management - IT Asset Management - Security Management - Collaboration Tools - Document Capture - Knowledge Base Management - IT Asset Tracking - Process Management - Templates - Configuration Management - Documentation Management - Checklists - Website Monitoring - Compliance Tracking - Tagging - Project Tracking - Workflow Management - Relationship Mapping - Document Storage - Reporting/Analytics - Dashboard - Knowledge Management - Activity Tracking - Forms Management - For the IT sector - File Sharing - Knowledge Library - SSL Security - Customizable Reports - Customizable Fields - Customizable Branding - Data Import/Export - Single Sign On - Content Management - Text Editing - Widgets - Discussions/Forums - API - Live Chat - Activity Dashboard - Calendar Management - Self Service Portal - Communication Management - Catalog Management **Security** - Verification - Role-Based Permission - Public vs Private **Customization ** - Custom Workflows - Multiple Workspaces - Custom Application Integration **Project management** - Task Prioritization - Dependencies - Planning - Views - Scheduling - Critical Path - Dashboards **Controls** - Custom Views - Followers - User Management - Calendars - Public Sharing **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Multi-Language **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - API - Customizable Branding - SEO Management - Real-Time Reporting - Generative AI - Self Service Portal - Widgets - Mobile Interface - Catalog Management - Online Forums - Email Alerts - Collaboration Tools - Mobile Alerts - Dashboard - Feedback Management - Document Storage - User Management - Live Chat - Chatbot - Knowledge Management - Wiki - Text Editing - SSL Security - Customizable Reports - Customizable Fields - Data Import/Export - Single Sign On - Content Management - Workflow Management - Knowledge Base Management - Activity Tracking - Discussions/Forums - Activity Dashboard - Calendar Management - Communication Management - Document Management **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Workload** - Resource Allocation - Workspace - Configuration - Insights **Project Management** - Task Management - Planning - Visibility - Integration **Agentic AI - Unified Workspaces** - Autonomous Task Execution - Adaptive Learning **Additional Functionality** - Activity Dashboard - Remote Access/Control - Commenting/Notes - Customizable Templates - Time Zone Tracking - Reporting & Statistics - Projections - Prioritization - Softphone - Employee Activity Monitoring - File Transfer - Email Management - SSL Security - Calendar Management - Document Management - Alerts/Notifications - Meeting Management - Generative AI - Workflow Management - Data Import/Export - Tagging - Real-Time Data - API - Project Time Tracking - AI Copilot - Single Sign On - Remote Support - Collaboration Tools - Live Chat - Two-Way Audio & Video - Electronic Signature - Video Chat - Assignment Management - Drag & Drop - Communication Management - Customizable Branding - Access Controls/Permissions - Task Management - @mentions - Progress Tracking - Video Conferencing **Communication** - Social Features - Tagging - Upload - Comments **Communication & Collaboration** - Communication Channels - Document Management - Collaboration **Remote Collaboration** - Alignment - Accountability - Connectivity - Offline Mode **Additional Functionality** - Collaboration Tools - SSL Security - Reporting & Statistics - Customizable Reports - Customizable Fields - Customizable Branding - Data Import/Export - Single Sign On - Content Management - Content Library - Workflow Management - Text Editing - Widgets - Generative AI - Knowledge Base Management - Activity Tracking - Discussions/Forums - API - Live Chat - Activity Dashboard - AI Copilot - Calendar Management - Drag & Drop - Self Service Portal - Communication Management - Commenting/Notes - Catalog Management - Document Management **Cost Management** - Project Budgeting - Time & Expense - Profitability **Generative AI** - AI Text Generation - AI Text Summarization **Integration** - Front Office - Back Office - External data **Agentic AI - Project Collaboration** - Multi-step Planning - Cross-system Integration **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Work Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction ## Top Confluence Alternatives - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,905 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (13,623 reviews) - [Wrike](https://www.g2.com/products/wrike/reviews) - 4.2/5.0 (4,457 reviews)