Introducing G2.ai, the future of software buying.Try now
It's been two months since this profile received a new review
Leave a Review

DevRev Reviews & Product Details

Pricing

Pricing provided by DevRev.

Starter

$19.99
1 User Per Month

DevRev Media

DevRev Demo - In-App PLuG Widget Live Chat w/ integrated GPT
Automated responses in the PLuG widget are augmented with AI using a combination of engineered prompts and answers as well as state-of-the-art GPT models. Your user will receive a fast, zero-touch response that is personal and customer-centric.
DevRev Demo - Customer Record (w/ Linked Users, CONV, TKT, Metrics)
Keep track of all your Customers as well as Conversations, Tickets, Usage Behavior, Opportunities, and internal discussions about them - all in one place!
DevRev Demo - Convergence of Customer Conversation (CONV) > Ticket (TKT) > Issue (ISS)
Tie customer, product, + engineering records into one. A Customer Conversation leads to a Ticket which leads to an Engineering work item. Cross-Functional automations snap-in in your workspace and issue updates from product teams reach customer tickets.
Official Downloads
(2)
Interactive Demo
Try an interactive demo created by the software seller (right here on G2).
Product Avatar Image

Have you used DevRev before?

Answer a few questions to help the DevRev community

DevRev Reviews (161)

Reviews

DevRev Reviews (161)

4.4
161 reviews

Pros & Cons

Generated from real user reviews
View All Pros and Cons
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Nidhi B.
NB
Mid-Market (51-1000 emp.)
"Best tool to understand and enhance customer experience"
What do you like best about DevRev?

User experior helps understand how customer is using the dedicated mobile application and help management identify the customer preferences which results in enhancing customer experience Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Nothing I could think of. But surely can improve more side of analytical tracking so that everything found at one place Review collected by and hosted on G2.com.

Harshit  K.
HK
Small-Business (50 or fewer emp.)
"UserExperior: The Ultimate Guide to Improving Your App's Digital Experience"
What do you like best about DevRev?

I like that UserExperior is a comprehensive digital experience monitoring tool that helps us to understand and optimize the user experience for our mobile app. It has helped us to identify the Production incident with ease. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

We have integrated UserExperior in our Flutter app as well, and there are limited customisation options. If offered more flexibility, it can enhance the overall usability of the tool. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market (51-1000 emp.)
"Awesome Platform for gaining insights of App User Experience"
What do you like best about DevRev?

I have been using UserExperior for one of our products. It is beneficial to get insights into what users are doing within our application. It is lifesaver at times. For most of our Production Issues, we check UserExperior first to see exactly what the user was doing, which could have caused such an issue. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

We are also using UserExperior in one of our Flutter Projects. Integration was seamless but masking is not supported in Flutter except in WebView. This should be worked upon by the UserExperior team. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
US
Mid-Market (51-1000 emp.)
"Great product for recording and analyzing user behavior"
What do you like best about DevRev?

UserExperior is highly regarded for its valuable features that help businesses improve their mobile apps' user experience. Users appreciate its in-depth insights into user behavior, session replay, heatmaps, touch heatmaps, crash analytics, funnel analysis, and real-time monitoring. These features enable businesses to identify user pain points, optimize conversion funnels, resolve crashes, and enhance overall app performance. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Not all recordings are available

No search functionality- like if you want to search session recording from 100 uniqie ids, you need to search one by one rather than any one of those 100 Review collected by and hosted on G2.com.

Surbhit V.
SV
Mid-Market (51-1000 emp.)
"Good product for user insights on scale"
What do you like best about DevRev?

Screen recordings with issue tags. Helps quick understanding of what our users are going through. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

We could get some help to filter out recordings only with issues, which will help to get to issues quickly. Also, easier integration with instrumentation. Review collected by and hosted on G2.com.

Narayan S.
NS
Co-Founder and CEO Goodmeetings
Small-Business (50 or fewer emp.)
"Amazing product for customer support"
What do you like best about DevRev?

DevRev helps us immensely in handling our customer support queries right from the point of getting it from the customer to the point of managing the request and executing on it. The experience is seamless and they way it stitches the whole experience helping tech teams and revenue teams come together around customer requests is brilliant. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Would love to have a mobile app to increase the productivity of the team. Everything else is great! Review collected by and hosted on G2.com.

Anbu Selvan J.
AJ
Enterprise (> 1000 emp.)
"Best User Tracking tool"
What do you like best about DevRev?

The best part about the tool is it's easy to integrate and use for any developer which makes it more effective with couple of lines of code you already integrate it seamlessly. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Was waiting for the out of app screen recording feature which will be available soon as promised by the UE team. Review collected by and hosted on G2.com.

Jayesh B.
JB
Mid-Market (51-1000 emp.)
"Debugging With The Ease With UE"
What do you like best about DevRev?

Video recording with masking sensitive data and event tracking Review collected by and hosted on G2.com.

What do you dislike about DevRev?

UserExperior should build something for server side , although server events are not bread and butter for UE but developer or any person for that matter could get sense of what is happening throughout user journey Review collected by and hosted on G2.com.

Anant M.
AM
Small-Business (50 or fewer emp.)
"A Game Changer for Customer Support"
What do you like best about DevRev?

Customer-centric development enabling efficient ticket resolution and transparent communication Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Transitioning from a mere ticket management system to a comprehensive customer support solution. Review collected by and hosted on G2.com.

AJ
Mid-Market (51-1000 emp.)
"Average to poor review"
What do you like best about DevRev?

Crash recordings capture details well. Logs of each transaction are good. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

The total number of sessions recorded on any given day suddenly drop from 20K to 5K.

ANR% of UE dont match ANR% or Crash % of Payment Gateway.

Download report of overall numbers is not available. Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by DevRev.

Starter

$19.99
1 User Per Month

Pro

$59.99
1 User Per Month

Ultimate

Contact Us
1 User Per Month
DevRev Comparisons
Product Avatar Image
Zendesk for Customer Service
Compare Now
Product Avatar Image
Fin by Intercom
Compare Now
Product Avatar Image
Jira
Compare Now
DevRev Features
Customization
Integration
Reporting
Ticket Creation User Experience
Ticket Response User Experience
Workflow
Customer Portal
Email to Case
Live Chat Support
Customization
Product Avatar Image
Product Avatar Image
DevRev