--- title: ClickPost Reviews meta_title: 'ClickPost Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 148 reviews by the users' company size, role or industry to find out how ClickPost works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 148 scale: '5' date_modified: '2026-07-17' parent_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # ClickPost Reviews **Vendor:** ClickPost **Category:** [Returns Management Software](https://www.g2.com/categories/returns-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 148 ## About ClickPost ClickPost transforms post-purchase experiences for hundreds of global brands including Walmart, Puma, Jackery, Mars and Nykaa - turning delivery tracking, returns, and customer communications into revenue drivers rather than cost centers. Our logistics intelligence platform connects 600+ carriers worldwide, processing millions of monthly shipments with AI-powered automation that reduces failed deliveries, converts returns to exchanges, and eliminates customer anxiety between "order placed" and "delivered." ClickPost makes post-purchase your loyalty driver - Eliminate "Where's My Order?" Queries - Branded tracking pages and proactive notifications reduce support inquiries by 60%. AI recommends relevant products boosting your AOV. - Convert Returns to Revenue - Intelligent returns management identifies exchange opportunities, automates refund processing, and retains customers. - Advanced Returns Intelligence - AI segments customers on shopping behaviour for personalized policies that boost lifetime value. Intelligent Operations That Scale - Unified Multi-Carrier Dashboard - Single API connects all carriers and shipping partners, giving complete visibility across forward shipments, returns, and exceptions. - Performance-Based Carrier Allocation - AI automatically routes shipments to best-performing carriers by geography, improving on-time delivery and reducing costs. - Prevent Delivery Failures Before They Happen - AI voice agents resolve delivery exceptions through automated customer conversations, cutting RTO rates dramatically. - Advanced Returns Analytics - Understand return patterns, protect returns from abusers, and optimize reverse logistics flows - Real-Time Exception Management - Catch delivery issues early and resolve them automatically before customers notice Whether you're managing next-day delivery expectations in competitive markets or navigating festive season spikes, ClickPost gives you the intelligence to deliver exceptional post-purchase experiences at scale. ## ClickPost Pros & Cons **What users like:** - Users appreciate the **real-time tracking visibility** of ClickPost, enhancing delivery success and simplifying logistics management. (44 reviews) - Users appreciate the **ease of use** of ClickPost, simplifying operations with intuitive integration and management tools. (41 reviews) - Users commend the **excellent customer support** of ClickPost, highlighting proactive assistance and a collaborative approach. (34 reviews) - Users commend ClickPost for its **excellent service quality** , highlighting proactive support and efficient centralized courier management. (24 reviews) - Users appreciate the **reliable real-time shipment tracking** from ClickPost, enhancing visibility and resolving delivery issues quickly. (23 reviews) - Helpful (21 reviews) - Shipping Management (19 reviews) - Automation (16 reviews) - Proactive Support (16 reviews) - Features (15 reviews) **What users dislike:** - Users note **limited customization in workflows** , impacting their ability to tailor the system to their needs. (7 reviews) - Users find a lack of **bug reporting and courier tech handling features** , impacting overall functionality and support. (7 reviews) - Users report **delay issues** affecting real-time tracking and shipment status updates, complicating their logistics experience. (6 reviews) - Users struggle with **tracking issues** like delayed updates and unclear NDR remarks, complicating their experience. (6 reviews) - Users experience significant **delays** in development and system updates, leading to issues with shipment accuracy and clarity. (5 reviews) - Inadequate Reporting (5 reviews) - Insufficient Features (5 reviews) - Integration Issues (5 reviews) - Users face **poor reporting** due to inconsistent formats and limited export options, hindering their analysis. (5 reviews) - Dashboard Issues (4 reviews) ## ClickPost Discussions - [What does Clickpost do?](https://www.g2.com/discussions/what-does-clickpost-do) - [What is ClickPost delivery?](https://www.g2.com/discussions/what-is-clickpost-delivery) - [What is retail ClickPost?](https://www.g2.com/discussions/what-is-retail-clickpost) - [How does ClickPost work?](https://www.g2.com/discussions/how-does-clickpost-work) - [View ClickPost pricing details and edition comparison](https://www.g2.com/products/clickpost/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+07%3A44%3A57+-0500&secure%5Bsession_id%5D=e4d99f97-82ce-4c32-a96e-41599f72eca6&secure%5Btoken%5D=8d9b985a98dad217542454e9b71e6119e94f20671a1d45d9e40cd1ecf7daa462&format=llm_user) ## ClickPost Integrations - [AiSensy](https://www.g2.com/products/aisensy/reviews) - [BIK](https://www.g2.com/products/bik/reviews) - [EasyEcom](https://www.g2.com/products/easyecom/reviews) - [ERPNext](https://www.g2.com/products/erpnext/reviews) - [GoKwik](https://www.g2.com/products/gokwik/reviews) - [IBM Sterling Order Management](https://www.g2.com/products/ibm-sterling-order-management/reviews) - [Increff WMS](https://www.g2.com/products/increff-wms/reviews) - [LimeChat](https://www.g2.com/products/limechat/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [OpenCart](https://www.g2.com/products/opencart/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Inbox](https://www.g2.com/products/shopify-inbox/reviews) - [Unicommerce](https://www.g2.com/products/unicommerce/reviews) - [Uniware ERP](https://www.g2.com/products/uniware-erp/reviews) - [Viniculum](https://www.g2.com/products/viniculum/reviews) - [Vin OMS](https://www.g2.com/products/vin-oms/reviews) - [Vin WMS](https://www.g2.com/products/vin-wms/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) ## ClickPost Features **Management - Multicarrier Parcel Management Solutions** - Third-Party Integration - Multicarrier Parcel Management Solutions - Label Printing - Multicarrier Parcel Management Solutions - Multiple Carriers - Multicarrier Parcel Management Solutions - Customer Information Database - Multicarrier Parcel Management Solutions - Flexible Billing - Multicarrier Parcel Management Solutions - Shipping Management - Multicarrier Parcel Management Solutions **Labels** - Label Printing - Return labels **Visibility** - Compliance - Search - Temperature Alerts - Shipment Tracking - Order-Level Visibility - ETA - Geofencing **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Integrations** - E-Commerce - WMS - Accounting - OMS **Logistics Intelligence Software** - Predictive Analytics - Freight Audit - Order & Container Tracking - Dashboards - Contract Optimization - Data Entry - Carrier Performance **Delivery** - Flows - Alerts - Inventory - Modes **Order management** - Order tracking - E-commerce integrations - Manage orders - Order Status **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Tracking** - Shipping - Inventory **Carrier and rate management** - Quick rate comparison - Vendor availability - Flat rate services **Transactions** - Exchange - Approvals - Refund - Credit **Inventory management** - Low stock alerts - Automated inventory orders - Assign suppliers **Workflow Automation** - Rating - Dispatch and Tender - Invoice Management - Digital Document Reconciliation **Reports** - Shipment reports - Inventory reports - Unshipped products **Network Management** - Geographic Optionality - Automated Onboarding **Performance** - Financial Analytics - KPIs - Benchmarking **Platform** - Data quality - Languages - Configurable Notifications ## Top ClickPost Alternatives - [ShipStation](https://www.g2.com/products/shipstation/reviews) - 4.3/5.0 (579 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,650 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,451 reviews)