Captello Reviews & Product Details

Captello has been an incredibly valuable tool for our event and lead management needs. From on-site lead capture to post-event follow-up, the platform makes it easy to collect, organize, and activate leads without the usual headaches that come with events.

The interface is user-friendly, reliable, and clearly built with real event teams in mind. It streamlines workflows, integrates well with other systems, and helps ensure no lead slips through the cracks. What really stands out is how much time it saves our team while still providing clean, actionable data for sales and marketing.

On top of the product itself, the Captello team has been responsive and supportive whenever questions come up. It’s clear they care about their users and are constantly improving the platform based on real feedback. Review collected by and hosted on G2.com.

While Captello is a powerful lead capture and management platform, there are a few areas where there’s room for improvement:

Learning Curve for Advanced Features

Some of the more advanced features and settings take a bit of time to fully understand and configure—especially for users who are new to event lead management software.

Customization Options

Although the platform offers solid customization, there were a few specific fields and display options we wished were more flexible right out of the box.

Mobile App Performance

During high-traffic events, the mobile app can occasionally feel a bit slow or laggy, especially when capturing a large number of leads in quick succession. Review collected by and hosted on G2.com.

Captello’s integration with HubSpot and the intuitive form builder are game-changers. It’s incredibly easy to set up and customize properties for mapping to HubSpot, which allows us to enroll contacts into nurture campaigns seamlessly. The ROI dashboard and flexibility for capturing leads make Captello a standout solution in the lead capture space. Review collected by and hosted on G2.com.

At this time, there are no features we dislike about the platform. Review collected by and hosted on G2.com.

What is most helpful about this platform is the customization. You can tailor your experience and your team's experience based on your current process or enhance the lead ingestion process with their breadth of tools and features--they've truly thought of everything.

So far, I've been really impressed with their onboarding process, ease of implementation, knowledgeable customer support and sales teams and overall responsiveness. I was about to set our company up in no time and the sales reps have loved having lead capture and scanning abilities right on their cell phones. Review collected by and hosted on G2.com.

I don't have a dislike yet. I would say that the only barrier has been change management within our organization and meeting people at their different technical abilities-- but even with that Captello has gotten rave reviews from our onsite sales team! Review collected by and hosted on G2.com.

Captello is a very intuitive platform and is very user friendly. I am not as tech savvy as I would like (sadly) but even I am able to navigate the platform and setup forms. In addition- the entire team at Captello from Account Services to Project Management to Support are phenomenal and extremely fantastic to work with. The many questions that I had prior to onboarding as well as during the onboarding process and now as a frequent user were answered thoughtfully and thoroughly. My marketing and analytics team has been blown away by the increased level of data and detail we are able to glean by using Captello v. previous solutions provided by show organizers. I would recommend it hands down to anyone in my role! Review collected by and hosted on G2.com.

While we are still fairly new to Captello- I have yet to encounter any issues or reasons to dislike the platform. My experience has been smooth, easy and has exceeded my expectations. Review collected by and hosted on G2.com.

I have been using Captello Lead Capture Software for 3 years, mainly to gather lists of leads from events for post-event email follow-ups. I appreciate how it saves me time by streamlining the process of building lists based on lead activity from events. The software is easy to use, which is one of its great advantages, and I find that information is presented in a straightforward manner. I have encountered no issues in accomplishing my tasks, as it is efficient, effective, and reliable. The initial setup was easy for me, allowing a smooth start, and I feel confident recommending Captello Lead Capture Software to others, giving it a perfect score of 10 for recommendation. Review collected by and hosted on G2.com.

Nothing to report from me. My use for Captello is pretty straightforward and simple! Review collected by and hosted on G2.com.

We partnered with Captello to create a dynamic scavenger hunt experience centered around people and movement. We shared our vision, and they brought it to life seamlessly. The platform was incredibly user-friendly, visually appealing, and its features far exceeded our expectations.

A special thanks to Sabrina, who was an absolute pleasure to work with! She was responsive, patient, and attentive—taking every concern seriously and helping us troubleshoot even the smallest details before our event. Thanks to her support, everything ran perfectly, and engagement was higher than we ever imagined.

We’re already planning to use Captello again—it was that impactful! Review collected by and hosted on G2.com.

We noticed a few quirks with punctuation occasionally not flowing through and sometimes adding extra numbers, but we were able to address most of these ahead of the event. Overall, the platform is very easy to use, though a bit on the manual side. Review collected by and hosted on G2.com.

There are several elements I like about Captello, the main being its ability to connect with our CRM systems and have data automatically flow. This eliminates the old way in which we did things after a trade show - download the registration report, enrich the data, send it off to a BDR team, often experiencing delays and incorrect data. Instead Captello automatically flows and eliminates any of those previous delays or inconsistencies. I appreciate the vast qualifying options and different functions beyond lead scanning, like prizes, games, etc. Review collected by and hosted on G2.com.

I don't dislike anything, other than there are so many options, it's a bit overwhelming. I know I don't use Captello to it's full capacity because of this. However, the support team is amazing and willing to step in and help whenever I have questions, issues, or need assistance setting up an event. Review collected by and hosted on G2.com.

I appreciate the ease of use and the many customization options so we can fine tune the rep experience to be exactly how we like it. I also appreciate the timeliness and clarity of the Captello team when asked questions or scheduling meetings to discuss issues or solutions. Review collected by and hosted on G2.com.

The only issues I have with Captello's software is that it's just that, software. You're going to run into issues here and then if something isn't quite working properly or if it wasn't set up correctly due to user error (most of the time on our end) as one might, but the team is very helpful and so far we have always been able to work out kinks smoothly and efficiently. Review collected by and hosted on G2.com.

Easy connection to SFDC which not only allows you to capture real time data in Salesforce, but also allows you to tie it back to the campaign and also add campaign member statuses which many other vendors we initially talked to, were unable to do. The Captello event forms are very detailed and customizable templates, allowing admins to capture everything you may want, or remove parts you don't need. Once you've gotten everything set-up and the integration is complete, it's nice having the ability to essentially do everything you need on your own within the form, creating a new form, adding new team members, etc. For the team members attending events, the tool is quite user friendly, with an intuitive interface. Review collected by and hosted on G2.com.

The initial set up was quite complicated and person responsible for our onboarding didn't seem to know much about what she was doing, so we had to bring a tech person onto a separate call, and then follow-up calls to finally get everything ready in time (and we were told it would be very easy and could be done on one call. Though its mostly hands off after the initial set-up is complete, any issues end up making us bring on our RevOp team for help. The process to do an API set-up for an event is more difficult than other systems I've used because their team is required to do it (and they request it multiple weeks in advance vs being able to set up yourself). Lastly, while it's great to have the ability to update / change / build everything in the templates on your own, its generally time consuming and many times, we've had to ask for process documentation or help from our account manager (when some tools have teams that will simply do it for you). Review collected by and hosted on G2.com.

It is simple to use, has many smart options Review collected by and hosted on G2.com.

didn't find something like that yet.. i would have used this app for my entire marketing automation if it would expand it's solution. Review collected by and hosted on G2.com.