Captello Reviews & Product Details

Captello gives us a systematic, customizable and consistent way to capture leads across many different types of events, from small scientific conferences to larger trade shows. The automated Salesforce integration is especially valuable for qualifying leads and fast lead follow up. Review collected by and hosted on G2.com.

We have not come across any major issues with Captello. It is still relatively early in our use of the platform, so we are still building experience and measuring longer-term results such as lead-to-opportunity impact. Review collected by and hosted on G2.com.

We've had a great experience using Captello for our event lead capture process. One of the biggest advantages is how seamlessly it integrates with Microsoft Dynamics CRM, which has significantly streamlined our workflow. The platform is highly customizable, allowing us to tailor lead capture forms to collect exactly the information our sales team needs at each event.

The automatic upload of leads directly into our CRM has been one of the biggest time savers. Before Captello, we spent a lot of time manually downloading spreadsheets, cleaning data, and importing it into our systems. Now, leads are available almost immediately, along with real-time notes captured by our event staff. This has dramatically improved the speed and quality of follow-up from our sales team and helped us engage prospects while conversations are still fresh.

Another standout is the customer support team. They're knowledgeable, responsive, and genuinely helpful whenever we've had questions or needed assistance configuring the platform. Review collected by and hosted on G2.com.

The biggest area for improvement is the quality of the IntelliScan data. While it's helpful when available, we've found that the contact information isn't always as complete or accurate as we'd like, which can require additional validation after events.

Additionally, there are still conferences and trade shows that don't allow third-party integrations with their registration systems. In those cases, we aren't able to leverage Captello's full capabilities and have to rely on the event organizer's lead retrieval process instead. While this is largely outside of Captello's control, it's something prospective users should be aware of when planning their event strategy. Review collected by and hosted on G2.com.

The Captello App is very user-friendly. Our sales team found it easy to adopt and use. Review collected by and hosted on G2.com.

Nothing has been an issue for us up to this point. Review collected by and hosted on G2.com.

Pros:

Easy setup and user-friendly interface

Real-time lead capture and data syncing

Customizable forms and automation

Insightful dashboards for ROI tracking

Outstanding customer support Review collected by and hosted on G2.com.

The only issue is one that you would have with any ULC software and that is gaining access to the dev/api kit for shows as some platforms simply do not share the info. We work around that by importing our leads post event into Captello so we can continue to have all the benefits of our lead capture in one place. Review collected by and hosted on G2.com.

Being able to customize our lead capture form to best fit our industry since it is so niche. We also had a booth challenge where people could scan QR codes around our booth to create an engaging environment and it went amazing! Overall the leads capture were 100% more qualified, easy to export our of Captello, we could customize the export to only include data that we wanted. Overall very happy! Review collected by and hosted on G2.com.

The only fluke that we noticed was in our booth challenge, after you'd scan a QR code, complete the question and earn the points you'd have to fully wait for the screen pop-up to run it's course to get the points. If you didn't exit out of that screen before you'd scan the next one that window would pop-up inside that first QR code window. Review collected by and hosted on G2.com.

The team at Captello was amazing to work with. They were incredibly helpful and took the time to teach us how to set everything up. The platform was easy to use, and it was genuinely fun to customize. I also really enjoyed the ability to take notes using audio. Review collected by and hosted on G2.com.

At times, it was a bit confusing to tell which features were included and which weren’t. Learning what the differences were between activations and experiences was the main confusion Review collected by and hosted on G2.com.

The biggest game-changer for us has been the seamless Marketo integration. Leads captured at events flow directly into our system in real time — no manual exports, no data entry delays, no lag in follow-up. Our team can begin activating leads almost instantly, which has made a noticeable difference in our post-event conversion process.

What also sets Captello apart is how customizable the platform is. We're able to tailor the experience to match each specific activation or event, which keeps things relevant and on-brand no matter where we're exhibiting.

And then there are the games — a genuinely fun feature that has helped us drive booth engagement and make meaningful connections with attendees in a way that feels natural rather than forced. Review collected by and hosted on G2.com.

Honestly, I don't have any significant complaints. Like any software, there's always a small learning curve when onboarding new team members, but Captello's support has been helpful in getting everyone up to speed quickly. Nothing that would give me pause about recommending it. Review collected by and hosted on G2.com.

What I like most about Captello is how easy it is to manage different engagement activities in one place. The interface is pretty straightforward once you get used to it, and I like that you can customize things depending on the event or campaign. It saves a lot of time compared with trying to manage everything separately. Review collected by and hosted on G2.com.

So far, nothing. I’m a new user, so I don’t really have much to dislike at this point. Review collected by and hosted on G2.com.

Captello is super easy to use. Our team only needed a two minute training and they were off and running with it. Review collected by and hosted on G2.com.

I wish we didn't have to pay by event because we have hundreds of events per year. We have to pick which shows we'll use our licenses for, so we still end up having to use different types of lead capture. Review collected by and hosted on G2.com.

I like Captello's ease of use and its intuitive nature. It makes navigating through the software easy and reduces the amount of time wasted. Additionally, the initial setup of Captello was very easy, which was a big plus for us. Review collected by and hosted on G2.com.

Some of the reporting options are a bit weak, and I would like the ability to customize them more. It's important to allow more customization of columns, data, and structure. Review collected by and hosted on G2.com.