iCapture Reviews & Product Details

We recently used iCapture at an event and it was seamless. It made capturing leads and pushing them into our systems incredibly simple. Easy to use, efficient, and it just works! Review collected by and hosted on G2.com.

It's essential to ensure that the fields are mapped properly from the registration form all the way to badge creation and onsite capture. If any information is missing at any stage, it won't carry over as expected. This is a crucial point to remember when setting up your lead form, so you can be confident you're collecting all the necessary data right from the beginning. Review collected by and hosted on G2.com.

I love iCapture for several reasons. Firstly, it serves as a one-stop-shop for my needs in lead management, engagement, and conversion, which significantly simplifies my workflow in the Groups, Meetings & Events space. The ease of use is remarkable, especially when I compare it to older systems that were cumbersome and difficult to navigate. Besides, the integration capabilities are a huge plus for me; I'm able to effortlessly connect my brand's systems using tools like Power BI, which enhances data utilization and management. The initial setup was also very easy and straightforward, which minimized the hurdles typically associated with onboarding new software. Overall, these features collectively contribute to a seamless and efficient experience, making my tasks much more manageable. Review collected by and hosted on G2.com.

I dislike how iCapture randomly cuts out when syncing, especially when connecting to hotel wifi. Review collected by and hosted on G2.com.

I appreciate how iCapture streamlines our lead capturing process at events, importing leads almost straight away, which significantly increases our follow-up speed. It was easy to train our team, as they just download the app, and it turns their mobile phones into lead scanners. The integration with Salesforce and Marketo has been smooth, enhancing our workflow efficiency. I also find the ability to view increased conversion rates and obtain cost per lead breakdown from different events invaluable, as it provides clear insights into the return on investment from the events we attend. Review collected by and hosted on G2.com.

Initially, setting up iCapture was quite time-consuming, particularly due to the need to correctly integrate it with Salesforce, although it wasn't technically difficult. Additionally, making lead form questions easier to amend could improve usability, even though it's not a significant issue. Lastly, I suggest that iCapture should be cheaper, as the current cost is a consideration for future purchases. Review collected by and hosted on G2.com.

iCapture is great for having for platform for all the lead capture in one place including all the analytics. It integrates well with show lead capture and their have the company details for many of them. Review collected by and hosted on G2.com.

Sometimes the mappings on site does not always work great which is frustrating. Especially then having to contact iCapture team to ensure set up is done correctly. Review collected by and hosted on G2.com.

I really appreciate iCapture for streamlining our lead capture process during events. Before using iCapture, we were bogged down by the inefficiency of using Excel or Google Sheets to record our interactions with customers and prospects on site. The real-time capability of iCapture impresses me as it allows us to immediately capture transactions and integrate those leads into Salesforce effortlessly. This has drastically improved our efficiency and effectiveness in handling event leads. Furthermore, I love how easy it is to use and set up iCapture; this user-friendliness greatly enhances our experience. Overall, the seamless integration between iCapture, Salesforce, and Cvent works excellently for our needs. Review collected by and hosted on G2.com.

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As an event planning and photography team, we’re always exploring innovative tools to elevate client experiences. iCapture stands out as a promising solution for lead capture and guest engagement at events. While we haven’t implemented it yet, the platform’s features and interface look impressive — we’re looking forward to testing it in upcoming projects Review collected by and hosted on G2.com.

There are no downsides that I can see from the product right now. Review collected by and hosted on G2.com.

The capturing of data is what I like about it Review collected by and hosted on G2.com.

not very easy to use in my opinion, more intuitive Review collected by and hosted on G2.com.

iCapture is an easy to use, easy to setup and export data directly from, or setup an integration to a marketing automation system to integrate data directly. The support team are always on hand to support with questions as required. Review collected by and hosted on G2.com.

Nothing. iCapture is a great tool, and hasn't given me any concerns or problems since we begun using it. Review collected by and hosted on G2.com.

It's great to have customer support always at hand to help us build the process according to our (not very straightforward) requirements. UI is very clear and easy to use. Connection to CRM is fast and can be customised enough to make it work for our complex processes. Great, reliable, easy to use software. Review collected by and hosted on G2.com.

We can't map fields nor create flows ourselves, which takes some control away. On the other hand, the team is always quick enough to help, so this may as well be seen as an advantage, as we don't have to spend time figuring it out.

It would be great to be able to send campaign members with different statuses depending on fields/criteria, as opposed to just default. Review collected by and hosted on G2.com.

iCapture has provided our companies with a consistent, custom lead retrieval solution. The onboarding process was very thorough, from the launch phase to training our staff. iCapture took our complicated situation with multiple integrations and provided a detailed, yet simplified way of obtaining our leads' product interest information.

Our staff is happy to have one lead-capturing app across all tradeshows and events. The app is very clean and easy to use. From badges to business cards to manual entry, it's all covered with iCapture. There's no lost data! The immediate entry into SalesForce is a game-changer for our team and has decreased the follow-up time.

The Back Office is a dream for administrative purposes. We can see the leads in real-time, event analytics, assist our staff with any questions, and so much more. Support from the iCapture staff has been phenomenal throughout the entire process. iCapture has taken our team's feedback and helped implement changes. They've worked with us to develop the most effective and user-friendly lead-capturing software for our staff. The chat feature is a lifesaver when assistance is needed during a show on the weekends or after hours. I highly recommend iCapture! Review collected by and hosted on G2.com.

There's nothing to dislike! I appreciate the new things constantly being implemented and tested to make everyone's experience better. Review collected by and hosted on G2.com.