# What helps when a Zoho Desk data import doesn't complete?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Picture migrating a few years of tickets into a new help desk: I've been looking into what helps when a <a class="a a--md" elv="true" href="https://www.g2.com/products/zoho-desk/reviews">Zoho Desk</a> data import doesn't complete. The step described on G2 is the sample import file for each type of import, which shows the format the data needs to match, with help articles or support as the next step if it still doesn't go through. Taking one import type at a time keeps each attempt clear, and workflow setup without a visual sequence of steps is the related situation people mention.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For <a class="a a--md" elv="true" href="https://www.g2.com/categories/help-desk">help desk</a> teams moving from another system, getting history in cleanly is what lets Zoho Desk's strengths work from day one: centralised ticketing for email, chat and social messages, automatic routing and macro responses, and SLA tracking that keeps response times visible.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Import types worth comparing:</p><ol>
<li>Contacts and accounts</li>
<li>Historical tickets with conversations</li>
<li>Custom field data</li>
</ol><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Which import took the most work for you, and did the sample files solve it?</p>

##### Post Metadata
- Posted at: about 23 hours ago
- Author title: SEO Content Specialist
- Net upvotes: 1


## Comments
### Comment 1

Historical tickets took the most work for me. I imported them in yearly batches, and smaller imports made failures easy to trace. Matching the sample file’s column format exactly solved most issues.

##### Comment Metadata
- Posted at: about 8 hours ago
- Author title: Jr. SEO Specialist





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