Birdeye Reviews & Product Details

Birdeye builds AI coworkers for multi-location brands — trusted by the world's largest enterprise brands, including Aspen Dental, Sun Auto, and Caesars Entertainment. We give you AI coworkers at every location, across marketing, operations, and customer experience, that own the jobs your business needs done: winning AI visibility, booking appointments, and driving consistent CX. AI Coworkers → Own the Jobs Jay (marketing), Myna (operations), and Robin (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. An agent carries out an action, but it doesn't own an outcome. A coworker holds a job. Agents give you capacity; coworkers give you ownership. Your team manages three coworkers instead of thirty agents — and the work gets done at every location, without stretching anyone thinner. Agents → Do the Work Each coworker orchestrates multiple agents that work together to complete a job, and how those agents work is what makes us different. Most software tells you what's happening; ours decides what to do and does it. That runs on BirdAI, our Agent OS: it consolidates every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reasons with your industry, brand, and location context, backed by 13 years of multi-location data infrastructure; and acts — autonomously or with a human in the loop, your call per workflow. So one review, one campaign, one missed call becomes a finished outcome, not a line item in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need — so you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye serves multi-location brands in healthcare, dental, restaurants, financial services, auto, retail, and property management.

Seller

Birdeye

Discussions

Birdeye Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Lokendra Khandelwal

Used by Self-Employed and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

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Birdeye Integrations

(116)

Verified by Birdeye

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Savanna F.

Digital Designer

Enterprise (> 1000 emp.)

7/9/2026

"A fast way to manage your company's reviews."

5/5

What do you like best about Birdeye?

My favorite feature of Birdeye is their Reviews AI portal. As someone who works on the marketing side of my company, we found that being able to quickly filter through customer reviews saves us a huge amount of time when it comes to managing our online reputation and finding content to share. I use this feature regularly to sort through reviews, quickly flag any negative ones that need a response, and pull out the ones that include photos so we can share them on our social media pages. It's intuitive to set up and use, making it simple to stay on top of our reviews without digging through everything manually. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

Birdeye is continuing to make their products better and easy to use. So there may be a few hiccups at times while using their features, but we are provided with great customer support to give us guidence whenever we need it. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

Birdeye is solving the problem of managing customer reviews efficiently across multiple platforms. Before using their Reviews AI portal, it was time-consuming to sift through reviews to find the ones that needed immediate attention, like negative reviews, or the ones with photos that we wanted to repurpose for social media. Now, we can quickly filter through reviews to find exactly what we're looking for, which saves us a significant amount of time on the marketing side.

On top of that, Birdeye integrates with multiple review sites, so we no longer have to log into several different platforms to keep track of what customers are saying about us. Everything is pulled into one place, which means we never miss a review, whether it's positive feedback we want to highlight or a negative review we need to respond to quickly. This has made our review management process much more streamlined and has helped us stay on top of our online reputation with a lot less manual effort. Review collected by and hosted on G2.com.

Shawn C.

Vice President of Customer Care & Client Experience

Enterprise (> 1000 emp.)

5/7/2024

"Birdeye is a great tool that evolves with your customers"

4.5/5

What do you like best about Birdeye?

Birdeye integrates easily with the top review channels and makes it simpler to gather customer feedback. In addition, the survey functionality helps you identify customer experience opportunities and take steps to address them. The AI features have continued to evolve, including automated review responses, which helps control costs without sacrificing the customer experience. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

The Birdeye platform is loaded with functionality and features. You are going to get tons of data from reviews, surveys, etc... Pulling together the data to get a complete view of the strengths and opportunities can be challenging. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

Birdeye allows you to simply integrate with the top review and social media channels. The tool allows customers to engage in the channel of their choice, which can boost your review count. The additional feedback has allowed us to identify and correct any opportunities and increase our overall review score. Review collected by and hosted on G2.com.

Response from ciera saldona of Birdeye

edit

We're thrilled to hear that you're enjoying the integration with top review channels and the survey functionality. Our AI feature is designed to save you time and effort in summarizing feedback. We appreciate your feedback and are glad to hear that our implementation and support have been impressive.

Timothy S.

Chief Marketing Officer

Enterprise (> 1000 emp.)

5/28/2020

"Great solution for multi-location providers needing centralized review mgmt platform"

4.5/5

What do you like best about Birdeye?

Ease of use for the interface and reporting. We've been able to roll out service to 120+ locations and ~300+ employees without any major hiccups. Our Birdeye team is always available and on-point for fixing issues / escalating bugs etc. Birdeye has been a real game changer for us - allowing our entire C-Suite to have access to the daily review counts and easily spotlight patient issues at our local centers. Throughout the organization - Birdeye has helped our front-line team members get a better pulse on the performance of their teams and allows our regional directors to have multi-center snapshots at their fingertips.. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

Survey functionality is lacking some of the more advanced tech that I get from my SurveyGizmo solution - please fix so that i can migrate more of our patient / prospect surveys into the platform. Review collected by and hosted on G2.com.

Recommendations to others considering Birdeye:

Schedule a demo with Birdeye team Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

Problem = 60+ locations with average 20-30 reviews per location per month - so Birdeye has allowed us to centralize monitoring and reporting on patient satisfaction and NPS. Benefits are that we more quickly respond to patient feedback and we've been able to improve our NPS by using Birdeye data to highlight locations that have opportunities for improvement in patient experience. Review collected by and hosted on G2.com.

Michelle K.

Owner

Enterprise (> 1000 emp.)

7/8/2026

"Effortless Review Management with Seamless Integration"

5/5

What do you like best about Birdeye?

I really like that Birdeye integrates seamlessly with our existing patient software, Dentrix Ascend. It automatically sends out review requests, so we don't have to do anything on our end. If a patient has a Gmail, they get a Google request, and if not, they can respond to a Facebook review. This automation has been very successful at getting us new reviews on Google. The initial setup of Birdeye was also very easy, completed in just two online calls with our setup specialist. I also love that our setup specialist, who is in New York, works late to help us in Hawaii even though we are 6 hours behind him!! Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

There is nothing I dislike about Birdeye. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

Birdeye sends out automated review requests and integrates with our patient software, Dentrix Ascend. It helps us get new Google reviews without any manual input and ensures reviews are sent automatically to Gmail or Facebook. It also provided a widget to update the good reviews automatically on our webpage and the good reviews also get posted to our social media. Review collected by and hosted on G2.com.

Rob O.

E-Commerce and Technical Resources Manager

Enterprise (> 1000 emp.)

6/8/2023

"Updated Review: Birdeye Continuously Improves our Online Rating and Reputation"

5/5

What do you like best about Birdeye?

Birdeye is analogous to a lighthouse, allowing us to safely navigate and address customer concerns before they turn into a negative review. Their software allows us to provide better customer support and mitigate issues that result in poor ratings and reviews at the company and product level. Birdeye has automated the process for requesting reviews by sending a message after certain actions have taken place. Review responses are automatic and ensure customer feedback is responded to promptly. The Account Managers check in periodically to review goals and any questions or issues. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

The Birdeye module intended to go on our website had a different overall company rating than our Google Business Page. Our Account Manager explained the discrepancy, but we have elected to not use the rating module widget on our website to mitigate confusion. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

Birdeye is helping to solve issues with our online reputation. We doubled our 5-star reviews and increased our company's overall rating on sites like Google by a full star within the first month. In addition to helping us request and collect positive reviews, the service allows us to mitigate negative reviews by allowing our customers to communicate issues and receive additional support. In a recent update, we can automate review requests based on recent orders through our website. We continue to accrue positive reviews and our rating has increased nearly 2-stars since implementation. The Birdeye team stays in contact and we schedule calls periodically to discuss new opportunities and address any questions or concerns we may have.

Update: our Customer Success Manager provided some great feedback on the timing of review requests, as they noticed a recurring pattern in our feedback. Customers were mentioning receiving the feedback request before receiving their order. To improve this, they suggested adding a delay in the automation so the review request is sent when the product is more likely to have been delivered. This small adjustment will go a long way in converting positive experiences into strong Google reviews. We also had recommendations on increasing our social activity by adding more consistent activity. An area we were looking to improve and tie into our reputation management. Birdeye allows us to easily manage this all from one platform. Review collected by and hosted on G2.com.

Cassie D.

Social Media Manager

Small-Business (50 or fewer emp.)

8/27/2026

"Friendly Team, But the Social Media Tools Feel Clunky and Buggy"

3/5

What do you like best about Birdeye?

The people that work there. The team is friendly. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

The social media side can be clunky and glitchy at times. There are small bugs that need to be refined. Review collected by and hosted on G2.com.

Joseph D.

Loan Officer

Enterprise (> 1000 emp.)

7/7/2026

"Intuitive UI, Fast Setup, and Easy Review Management with Birdeye"

5/5

What do you like best about Birdeye?

Birdeye has an intuitive UI that makes it very easy to set up and optimize. I can quickly see where my reviews came from, where they’re posted, and interact with each one directly through Birdeye’s integration platform, including AI-suggested replies. Onboarding was painless, and I’m already noticing performance results since getting started. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

My only complaint is that I have to log into my profile via SSO from my work PC, which means I can’t reply to reviews using a regular login from my phone. It would definitely be more convenient to respond on mobile, but waiting until I’m back at my PC isn’t really a problem. Review collected by and hosted on G2.com.

Jordan R.

Mid-Market (51-1000 emp.)

10/19/2026

"Effortless Review Management with Helpful AI and Support"

5/5

What do you like best about Birdeye?

I like that Birdeye keeps all my reviews in one place, so I don’t have to look across multiple platforms, and makes it easy to review and reply. Review requests go out to our customers automatically, and AI Suggestions make replying just one click. It also keeps negative reviews off the public eye. Setup was very easy: the team met with us and went through the options, which made them easy to choose from. I had some trouble with the integration, but my onboarding person, Nupurr, got it fixed within minutes. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

I had some trouble with the integration process. Maybe it was just a system error, but it was addressed and corrected within minutes. Review collected by and hosted on G2.com.

Valerie P.

Executive Assistant

Mid-Market (51-1000 emp.)

12/23/2025

"Effortless Review Management with Intuitive Reporting"

5/5

What do you like best about Birdeye?

The platform is easy to use and makes responding to our reviews very easy. The reporting for surveys is very beneficial to our practice. Most importanly, customer service is top notch! Any time I reach out to our Karan, for whatever I need, he gets back to be quickly and is very efficient! Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

Sometimes the AI generated responses are repetitive, however our rep showed me how to use the AI so this does not happen anymore. Review collected by and hosted on G2.com.

Akash C.

Business Analyst

Mid-Market (51-1000 emp.)

11/28/2023

Guest users or non-business users of the software, not included in G2 scores.

"Great Solution for Online Reviews and Patient Engagement"

5/5

What do you like best about Birdeye?

One of the newer features I appreciate is Birdeye's AI-powered tools that help generate thoughtful review responses and summarize customer feedback. The enhanced messaging capabilities also make it easier to communicate with patients across different channels from a single platform. These improvements reduce manual work, improve response times, and help our team deliver a better overall patient experience. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

Birdeye could offer more flexibility in customizing dashboards and analytics so different team members can view the metrics most relevant to their roles. It would also be helpful to have more advanced filtering options for reviews and customer interactions, making it easier to identify trends and generate actionable insights for larger practices. Review collected by and hosted on G2.com.