---
title: Birdeye Reviews
meta_title: 'Birdeye Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 4201 reviews by the users' company size, role or industry
  to find out how Birdeye works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 4201
  scale: '5'
date_modified: '2026-08-02'
parent_category:
  name: Marketing
  url: https://www.g2.com/categories/marketing
---

# Birdeye Reviews
**Vendor:** Birdeye  
**Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 4,201
## About Birdeye
Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.



## Birdeye Pros & Cons
**What users like:**

- Users find Birdeye incredibly **easy to use** , appreciating the intuitive setup and seamless navigation for managing reviews. (1019 reviews)
- Users value the **ease of use** of Birdeye, finding navigation and review management straightforward and efficient. (1009 reviews)
- Users value the **user-friendly review management** features of Birdeye, enhancing communication and reputation effortlessly. (851 reviews)
- Users commend the **excellent customer support** from Birdeye, ensuring smooth integration and great success in implementation. (720 reviews)
- Users appreciate the **ease of use and convenience** of Birdeye, especially for managing reviews and patient communication. (589 reviews)
- Reviews (540 reviews)
- Centralized Reviews (497 reviews)
- Review Increase (475 reviews)
- Efficiency (398 reviews)
- Customer Service (385 reviews)

**What users dislike:**

- Users note the **missing features** in Birdeye, wishing for integration with TikTok and other enhancements. (232 reviews)
- Users note that Birdeye's **slow UI and AI improvements needed** impact efficiency and customer service experience. (158 reviews)
- Users find it **confusing to manage reviews** effectively due to integration and dashboard usability issues. (158 reviews)
- Users note a **learning curve** with Birdeye's interface that may challenge those less familiar with technology. (139 reviews)
- Users find the **limited features** of Birdeye lack comprehensive tools and integrations needed for a better experience. (138 reviews)
- Users face **integration issues** with Birdeye, leading to implementation challenges and inadequate customer support capabilities. (122 reviews)
- Limitations (118 reviews)
- Users find **reporting issues** arise when real-time updates are lacking, leading to potential duplication of efforts. (117 reviews)
- Poor Customer Support (114 reviews)
- Users find Birdeye to be **expensive** without significant downsides, but the AI chatbot's complexity handling could improve. (102 reviews)

## Birdeye Reviews
  ### 1. Effortless Posting with Minor Speed Hiccups

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amareannah  W. | Social media manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Birdeye?**

I use Birdeye to post on social media, get reviews in one place, and pull reports. I love how everything is pretty self-explanatory, which makes it easy to post and check reviews. I value how quick I can respond to DMs, approve posts, and post on there myself. It makes things easier since everything is pretty self-explanatory.

**What do you dislike about Birdeye?**

The speed of the app. It can be slow at times.

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye to post on social media, get reviews in one place, and pull reports. It makes approving posts and responding to DMs easy. I love how everything is self-explanatory, simplifying tasks and centralizing our needs into one platform.

  ### 2. Birdeye Makes Multi-Location Review Management Effortless

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 14, 2026

**What do you like best about Birdeye?**

Birdeye simplifies everything about managing online reviews. The biggest win for us is the multi-location feature. We can monitor reviews, respond, and track performance for all our locations from a single dashboard. No more jumping between accounts. The templates are another huge plus. We have consistent brand messaging, but we can still customize them so responses don’t feel robotic.

**What do you dislike about Birdeye?**

Glitches can happen at times but overall support is very responsive and we rarely have issues.

**What problems is Birdeye solving and how is that benefiting you?**

We’re responding faster, getting more reviews, and it’s much easier to keep our brand reputation consistent across locations. Overall, if you manage reviews for multiple locations, Birdeye is worth it.

  ### 3. Texting inquiring applicants or current tenants!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Grace C. | Receptionist, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 10, 2023

**What do you like best about Birdeye?**

It is super easy to use, always smooth with no issues or glitches! It is so handy and an easy way to contact applicants and tenant without any hassle!

**What do you dislike about Birdeye?**

It signes me out everytime, but I understand for security purposes!

**What problems is Birdeye solving and how is that benefiting you?**

Quickly being able to contact individuals instead of waiting on the phone, or leaving voicemails! It helps the porcess move faster and easier!

  ### 4. User-Friendly Templates Make Review Responses Effortless

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shea P. | Regional Marketing Director, Enterprise (> 1000 emp.)

**Reviewed Date:** June 12, 2026

**What do you like best about Birdeye?**

Very user friendly and the built in templates make responding to reviews so easy! And it's also very easy to train other employees how to use it.

**What do you dislike about Birdeye?**

Sometimes our connected pages will get disconnected for no reason and we have to submit a ticket to get it fixed.

**What problems is Birdeye solving and how is that benefiting you?**

We get a lot of reviews from patients so it helps us keep up with responding to those reviews and we also can send out reminders for patients to leave reviews and that is great!

  ### 5. A good resource for listings, rep mgmt, & social.  |  Update 2026 : Some issues with support.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Erica M. | Associate Director of Branding and Communications, Hospital & Health Care, Enterprise (> 1000 emp.)

**Reviewed Date:** May 02, 2024

**What do you like best about Birdeye?**

I use Birdeye for social media, listings and reputation management. It has been wonderful to be able to pull all of these different functions into one centralized locations. Our team appreciates a single login to manage these platforms, which can be unwieldy without a platform like this. We use the Birdeye platform daily, and it is a key tool for the work we do.

The integrations and automations that come with Birdeye are also incredibly useful. Generally, we have found the functions to be superior to other options we've used in the past.

The insight tools for reputation management have been particularly exciting for our team. We appreciated the customer support during implementation of review generation setup as well. We have also appreciated support in developing new reports and addressing issues that come up.

We also appreciate that Birdeye allows us to stay compliant with privacy regulations necessary to achieve these goals in our industry.

-----

Review update (Jan 2026): Over time we have continued to enjoy many things about Birdeye but have also experienced some issues. See the rest of the review for details.

**What do you dislike about Birdeye?**

Birdeye's social media management platform feels like there could be significant refinement, Bulk posting is somewhat unweildy. We have seen some improvements from the development team since adding this service on, so I have hope that there will be further improvement over time. There have been a number of errors we have experienced with the social platform, and while most have these been resolved some of the resolutions took a bit longer than we had hoped. 

The reporting features in Birdeye are a bit less customaizable for social media than other platforms our team has tried. The basic reporting is there, but there's a lot to be desired when it comes to detailed engagement metrics and customizability.

There are several other areas of reporting that we have found lacking as core functions of Birdeye, but we have appreciated support in developing these.

Two other functional areas our team wishes were available in the platform are: social ad management and more detailed local search ranking data with extended keyword tracking.

------

Review update (Jan 2026): As stated, over time we have continued to enjoy many things about Birdeye but have also experienced some issues. There are times when our customer support team feels less than helpful. There are some reports that we require that are not in-platform, so we worked with the customer support team to build these in a more manual way. Unfortunately that process has been fraught with issues including several instances where the reports were not completed on time as discussed, delaying our ability to report out critical information to the team.

There are also times where we've asked for something to be completed by our support team and have been assured the in-platform edits would be handled only to discover later they had not been. When starting with Birdeye we were assured that the support would be a core differentiator against other vendors we had used. In some ways, that has been accurate but we have encountered far too many issues with the team not setting things up correctly, not answering questions accurately on lisitngs topics they should be experts in, and needing to be prompted many times to complete tasks they have agreed to complete.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye takes the difficult task of managing over 50 locations worth of online listings and social media profiles and makes it significantly easier and less time-consuming to make updates, post content, and improve our online presence. The review generation, insights function, and automated responses allow us to understand client experience at a new level and ensure that issues are addressed by the correct team. For a consolidated social media, online listings and reputation management platform it's the best I've used to date. Birdeye also allows us to stay compliant with privacy regulations necessary to acheive these goals in our industry.

**Official Response from Ciera Saldona:**

> Thank you for sharing your positive experience with Birdeye! We're glad to hear that our platform has been instrumental in streamlining your daily tasks and providing valuable insights for reputation management. We understand your feedback on the social media management platform and reporting features, and we're committed to making ongoing improvements to meet the needs of our users.

  ### 6. Effortless Social Media Management and Review Tracking

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.)

**Reviewed Date:** November 06, 2025

**What do you like best about Birdeye?**

Birdeye has lots of amazing features that help to bring everything together in one place for your business. It's easy to use and easy to learn. I specifically love the ease of seeing all of our reviews and social media statistics for our clients all in one place. All of the new AI features are very helpful and make our day to day tasks much easier!

**What do you dislike about Birdeye?**

Birdeye can be a little glitchy at times, but the support team usually comes through and helps resolve it. I also wish that when I’m creating social media posts, it would automatically pull in any pictures or featured images from links I paste into the post builder, instead of making me upload them manually.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye helps us not only generate unique social media content, but also support our clients’ SEO through reputation and listing management. We can send review requests to recent clients and then respond to those reviews, all in one place, which keeps the whole process organized and easy to manage.

  ### 7. Best ALL-IN-ONE customer feedback service available!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sara H. | Customer Experience Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 04, 2022

**What do you like best about Birdeye?**

My only complaint is that their integration capability with custom apps is rather limited. 

**What do you dislike about Birdeye?**

Their own website support bot is a fully functional AI assistant and what the client gets is nothing compared to that.

**Recommendations to others considering Birdeye:**

Use it to the maximum!

**What problems is Birdeye solving and how is that benefiting you?**

My main problem was having to log in to multiple different platforms to respond to reviews. When all your reviews and communication are in one spot, it saves you a ton of time.

**Official Response from Ciera Saldona:**

> Hi David!  We love that Birdeye can be the platform where all of your tools are in one location! So Thrilled you have been able to enjoy our plateform at its full potential! Thanks so much for being a Birdeye customer! 

  ### 8. Transparent Reviews and Flexible Tools for Customer Communication

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kenon F. | Director of New Store Openings, Enterprise (> 1000 emp.)

**Reviewed Date:** January 26, 2026

**What do you like best about Birdeye?**

I love the transparency around reviews, the easily adaptable tools that let me communicate directly with our customers, and the fact that I can create and send review requests. It also provides the data I need to better train and mentor my employees.

**What do you dislike about Birdeye?**

I don’t have the ability to easily remove reviews when they appear on the wrong office pages or when they’re clearly fraudulent. I also wish there were a smoother, more direct way to communicate with the right contacts so a review can be removed.

**What problems is Birdeye solving and how is that benefiting you?**

Currently, the main problem that Birdeye solves for us is providing a direct-to-customer link for negative reviews. When a customer is upset, they’re less likely to answer the phone if we reach out to them directly. By utilizing Birdeye, we’re able to communicate with the customer in a way that feels like a third party, which helps us address and handle both negative and positive situations appropriately.

  ### 9. Great time-saver for multi-location management: All reviews are now managed in one place on Birdeye

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rebecca W. | Marketing Director, Enterprise (> 1000 emp.)

**Reviewed Date:** January 26, 2026

**What do you like best about Birdeye?**

Birdeye has been easy to use and even easier to implement. We use Birdeye daily to manage reviews for all of our locations in one place which saves us several hours each week and ensures no customer review is missed. Their customer support is very helpful with the initial setup. They train your team on how to use the platform, and they follow up regularly with recommendations to improve your account and help you get the most out of your subscription. We also appreciate the number of features, especially automated reporting that keeps our team up to date, and the easy integrations that make multi-location review management much smoother.

**What do you dislike about Birdeye?**

The only downside is cost, especially when pricing is per location. That said, Birdeye does make it easy to choose only the products you actually need, so you’re not paying for a bunch of extras you won’t use. If you’re selective about features, you can tailor the subscription to what benefits your business most.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye has made review management so much easier for our multi-location business. Instead of jumping between multiple platforms, we can manage everything in one place, which saves us several hours every week. It also helps ensure every customer gets a response and no reviews are missed. The automated reporting for these reviews also keep our team up to date on customer feedback across locations.

  ### 10. The Best One-Stop-Shop for All Things Review Management!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.)

**Reviewed Date:** January 23, 2024

**What do you like best about Birdeye?**

Birdeye is so easy to use and there are so many different features that you have access to that makes implementing a review strategy easy. You can manage reviews manually or through the ease of integration, with the support of their customer service team. I use it every day!

**What do you dislike about Birdeye?**

There is nothing I dislike about Birdeye. If I run into any issues, I can easily reach out to customer support and they help to provide solutions promptly.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye helps to solve issues related to online reputation management by making it easy for businesses to foster a positive relationship with their clients so that they feel moved to share a testimonial about their experience.

  ### 11. Effortless Review Management with Intuitive Reporting

**Rating:** 5.0/5.0 stars

**Reviewed by:** Valerie P. | Executive Assistant, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 23, 2025

**What do you like best about Birdeye?**

The platform is easy to use and makes responding to our reviews very easy. The reporting for surveys is very beneficial to our practice. Most importanly, customer service is top notch! Any time I reach out to our Karan, for whatever I need, he gets back to be quickly and is very efficient!

**What do you dislike about Birdeye?**

Sometimes the AI generated responses are repetitive, however our rep showed me how to use the AI so this does not happen anymore.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye helps us with the surveys and reviews. It is so important to the practice to get patient feedback for their experience with us.

  ### 12. Simple Yet Comprehensive with Outstanding Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Alex  H. | Chief, People Officer , Mid-Market (51-1000 emp.)

**Reviewed Date:** July 10, 2026

**What do you like best about Birdeye?**

I love Birdeye's simplicity, which makes it an easy tool to use for consolidating multiple info/platforms. I appreciate their incredible customer support, probably the best I've ever had with similar companies. It's great for easy access and timely notifications. I also enjoy the simple reports and great visuals that Birdeye provides. The integration was straightforward, thanks to the great support. These features make using Birdeye valuable for managing customer feedback and messaging.

**What do you dislike about Birdeye?**

nothing to date

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye to consolidate multiple platforms into a simple tool. It provides easy access, timely notifications, simple reports, and great visuals, along with the best customer support I've ever had.

  ### 13. Doubled Reviews with Birdeye: Flawless Open Dental Integration and Top-Notch Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Todd Y. | Owner, Enterprise (> 1000 emp.)

**Reviewed Date:** June 24, 2026

**What do you like best about Birdeye?**

I love it all! We’ve doubled our reviews over the last five months, and we’ve been able to better manage upset patients through direct feedback. I also really love the social media automations. The support has been top notch and the integration with our Open Dental has been nearly flawless.

**What do you dislike about Birdeye?**

Not much to say here- we compare other software solutions to Birdeye for the bang for the buck.

**What problems is Birdeye solving and how is that benefiting you?**

Automating our review management and Social media posting

  ### 14. I will never use another reputation management tool! This is the BEST!

**Rating:** 5.0/5.0 stars

**Reviewed by:** kskye s. | Hospital Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** November 17, 2025

**What do you like best about Birdeye?**

Ease of use, and simplicity of reviews consolidated to one place. It's a major time saver, and prevents me from having to navigate to a large number of sites to manage my reputation. It is super simple to navigate and keeps everything well organized!

**What do you dislike about Birdeye?**

I have not seen any downsides. So far it has been simple and intuitive. It's also incredibly quick and the AI functions beautifully.

**What problems is Birdeye solving and how is that benefiting you?**

This is a real time-saver for reputation management and responding to reviews. The AI-generated responses are simple and elegant, and the interface has a clean look. Overall, it makes the whole process quick and smooth—I honestly can’t imagine life without it.

  ### 15. BirdEye Helped Us Reach 200+ 5-Star Reviews Fast

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bernadette S. | Practice Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** January 24, 2026

**What do you like best about Birdeye?**

Since using BirdEye the reviews have been rolling in . We are a new practice and having over 200 reviews with nearly all being 5 stars is amazing and helps to continue to grow our practice. I log in daily but in the event I forgot their is a reminder sent that a review is waiting for us. All in all it is an easy to use, useful tool to grow our reputation in the area.

**What do you dislike about Birdeye?**

At this time I don't see any downsides to using this program. It is easy to use and takes the guesswork out of how many reviews we actually have as well as making the reviews easy to answer with AI suggested responses that are editable so you can use theirs or what you would like to add. VERY simple program

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye has made the ease of knowing when a new review has been posted and where to us. Prior we would answer client reviews but it would be delayed. With Birdeye we know in real time and are able to respond quickly. They also send review requests post visit so it takes the uncomfortable feeling of asking in person and reminds the clients later to write about their experience in the comfort of their home and when it is convenient for them.

  ### 16. Massive Review Uptick with Birdeye—All Reviews in One Place, Easy Responses

**Rating:** 5.0/5.0 stars

**Reviewed by:** Irene J. | Partner Doctor, Medical Director (of my practice), Enterprise (> 1000 emp.)

**Reviewed Date:** January 23, 2026

**What do you like best about Birdeye?**

We've noticed a HUGE uptick in our number of reviews since partnering with Birdeye! I LOVE how easy it is to see all of the reviews in one place, and the app is super easy to use and I get all the reviews immediately on my phone. It is so easy to respond to every review, and if I am not sure what to say, it does have a suggested response I could easily post if needed. If I get overwhelmed with answering them all personally, I can always turn on automatic responses.

**What do you dislike about Birdeye?**

Every now and then, a review will receive an automatic response even though I have it set to manual response. Very rare but it does happen on occasion. Otherwise there's nothing not to like.

**What problems is Birdeye solving and how is that benefiting you?**

Getting more clients to respond to review requests - we've noticed a massive uptick in reviews since joining. Also makes it so easy to respond to them.

  ### 17. Great customer support, user friendly platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Megan S. | Marketing & Operations coordinator, Enterprise (> 1000 emp.)

**Reviewed Date:** May 09, 2024

**What do you like best about Birdeye?**

Birdeye is very user friendly. The team walks you through to make sure you know how to use it or have any questions, but even without that it's easy to navigate. It makes posting on social media easier, and we have noticed a difference in our reviews thanks to Birdeye. Our main rep, Ross, is very helpful and is quick to answer anytime we need help with anything.

**What do you dislike about Birdeye?**

As of now, there's not anything that I can say I really dislike.

**What problems is Birdeye solving and how is that benefiting you?**

They handle sending out surveys to our customers on a schedule that we set and that helps so we just have to manage it instead of having someone take the time to individually send them. They also auto-reply to google reviews. We know replying to reviews is essential to our success and we are able to have that while focus on other things because of the auto-replies Birdeye is able to set.

**Official Response from Ciera Saldona:**

> We are thrilled to hear that you find Birdeye user-friendly and that our team has been helpful in guiding you through the platform. Our goal is to make your experience as seamless as possible.

  ### 18. Effective Solution for Monitoring and Responding to Customer Feedback

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ally P. | Marketing AI & Automation Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** January 23, 2026

**What do you like best about Birdeye?**

Birdeye gives Fischer Homes a centralized, easy-to-use platform to manage online reviews and customer feedback across multiple locations. It helps ensure our teams stay responsive and consistent in how we engage with homeowners and prospects. The most helpful aspect of Birdeye is the ability to monitor, respond to, and analyze reviews from multiple sites in one place. Automated review requests help increase review volume, while reporting and sentiment insights make it easier to identify trends, highlight wins, and address issues proactively across markets.

**What do you dislike about Birdeye?**

One ongoing challenge—largely industry-wide for new construction—is getting new communities and locations accurately added and reflected on online maps and listing platforms. This can create delays or inconsistencies in visibility for newly opened Fischer Homes communities. I’ve previously submitted a proposal to Birdeye around improving support for this process, but it did not move forward.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye solves the challenge of managing online reputation and customer feedback across multiple communities and markets in one centralized platform. For Fischer Homes, this improves visibility into homeowner sentiment, ensures timely responses to reviews, and helps maintain a consistent brand presence. The insights and reporting allow teams to identify trends, address concerns more quickly, and reinforce positive customer experiences across locations.

  ### 19. Great Review Reporting and Easy Social Post Creation

**Rating:** 4.0/5.0 stars

**Reviewed by:** Kiley R. | Associate Director of Sales & Communications, Enterprise (> 1000 emp.)

**Reviewed Date:** January 23, 2026

**What do you like best about Birdeye?**

The reports surrounding reviews are great for pulling data as needed or historically. It is easy to create reports and to create social media posts

**What do you dislike about Birdeye?**

I dislike that you can’t always respond to a direct message. Often, the reply field is greyed out with a message that says “user is not currently active on messanger.” It was explained to me that the person may have closed out of the app, meaning it isn’t running in the background. This makes it hard to respond promptly and leaves the queue full of messages that still need a response, so I have to keep circling back to check whether I can finally reply. Also, in message threads, we can always see our auto-reply, but we can’t always see the customer’s initial message.

**What problems is Birdeye solving and how is that benefiting you?**

I like being able to view reviews across all locations, and then narrow the reports down to a specific location and date range. It’s also helpful that I can pull historical data from before we added a location to our collection.

  ### 20. Birdeye is an Essential Tool for Managing Our Growing Brand

**Rating:** 5.0/5.0 stars

**Reviewed by:** Omar  R. | Director of Marketing & Business Development, Enterprise (> 1000 emp.)

**Reviewed Date:** May 14, 2021

**What do you like best about Birdeye?**

Being able to manage multiple locations is essential for me. That includes everything from third-party listings like Google and Yelp to social media accounts like Facebook and Instagram. Birdeye makes it manageable to run a marketing department as a party of one.

**What do you dislike about Birdeye?**

The inbox is a key feature for us. Managing inbound messages across multiple use cases—such as customer support as well as customer acquisition—can be challenging, especially when different teams use the inbox in different ways.

**Recommendations to others considering Birdeye:**

If you are looking for a product that can truly help you touch all aspects of your business's online reputation, Birdeye does just that. It's fully integrable and easy to manage using all the tools they offer.

**What problems is Birdeye solving and how is that benefiting you?**

As we continue to grow, managing our reputation and keeping our overall branding message consistent has been a key focus for us. Birdeyes tools have become essential to that strategy, and they’ve done a great job supporting us and helping us stay on track.

**Official Response from Caroline Martinez:**

> Great to hear! We are thrilled you are loving Interactions, especially "Robin." FAQ is a nice tool to personalize your responses and provide members with quick information. 

  ### 21. Birdeye is not just a Review Software! It's innovative platform offers powerful marketing tools.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mary R. | Internet Marketing Manager / SEO Consultant, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 20, 2021

**What do you like best about Birdeye?**

From our first interaction with Birdeye, our conversations were very thorough and the reps were extremely helpful and kind. The Birdeye interface is user-friendly and includes lots of interesting options, and it continually offers upgrades. Navigating through the interface is straightforward, for the most part. When I do have questions, our team is very responsive! Honestly no other vendor is as responsive as Birdeye is!

Each team at our 11 transmission shops has fully embraced the software, and we've seen our reviews increase by approximately 406%. Birdeye's leadership / customer service team is always very responsive, friendly, and happy to review/implement modifications I've recommended, if possible. The AI options are wonderful as it provides really cool options, and are extremely user-friendly! These AI options save lots of time! Would definitely recommend this software to anyone who needs help getting and managing reviews, as well as popular business listings!!

We send out text review requests daily!

Each of our 11 locations has its own requirements, and most already use software with overlapping features—so we don’t use every option offered. Birdeye continues to be on the cutting edge of adding new features. I've been honored to help 'test' a few features and provide them valuable feedback. If you don't have time to keep up with online Marketing, Birdeye fills that void by offering add-ons that make reporting and online marketing easier to manage!

**What do you dislike about Birdeye?**

The AI review response suggestions could be improved by including keyword phrases to help with “Google Juice,” and by adding the city within the response. For example: “Our transmission shop in Memphis TN.”

The “Listings AI” is about 85% ineffective for our business. We are not an “auto repair shop,” and most of the suggestions aren’t relevant to what we do. That said, it did bring attention to places where an alternate URL was listed, and we were able to correct that, which was helpful.

The “reports” feature is confusing—especially the section that shows the number of email messages sent. For our company, that number always seems off. There are also too many columns, and the labels are very confusing. Renaming more of the columns in a more user-friendly way would help a lot. I often have to reach out to customer service because the column names are not truly indicative of what stat they’re providing (at least to me).

IF Yelp ever allowed Birdeye to include their reviews, without paying, it would be nice! We don’t get enough Yelp reviews to justify paying—and most Yelpers are complainers—so right now, we don’t want more Yelp reviews.

The Google Business Profile “Ask for Directions” stats really should not be displayed, because this stat is inaccurate. I can confirm this with my own business: no one has ever showed up at my door, yet Google reports that ~48 people ask for directions each month. That’s wildly inaccurate. Please remove this from your stats—it makes me question other stats when I see this and know that no one has ever knocked on my door.

The scheduling feature is a valuable addition, but we only use Facebook, and we already use the scheduling feature on the site. If we used more social media venues, it would be much more helpful.

**Recommendations to others considering Birdeye:**

The training is well worth the time! Use the reports as they tell a great story, and give you ideas on how to improve or modify things.

**What problems is Birdeye solving and how is that benefiting you?**

Before we started using Birdeye, our General Managers and front desk staff rarely made it a priority to ask for reviews, no matter how often we encouraged them. Since investing in this software, the owner now expects everyone to use it consistently. Collecting reviews regularly has not only strengthened our reputation, but has also helped us stay competitive—especially during slower times. We’re hopeful that the positive feedback we’ve built up will encourage new prospects to choose our business. In fact, one of our locations made it a priority to increase their reviews last year, and they had a great year, compared to the last 5 years! They now understand how great reviews help prospects make their final decision.

From the Admin area, I can monitor which of our 11 shops are sending out emails, but I still struggle to get them to consistently request customers’ email addresses. I think this would improve our chances of receiving more reviews. Even with my monthly reminders, only two shops reliably ask for email addresses. The others say customers worry about getting too many emails, even though I explain that Birdeye only sends a single reminder if a review hasn’t been left. I keep wondering whether adding some “helper text” in the email reminder—reassuring customers they’ll only receive one email—might make a difference. Any advice or suggestions would be greatly appreciated. Has anyone tried using helper text for this purpose, or has it been considered?

I like the 'reports' feature so I can compare the 11 shops and share the reports monthly with the team.

Our leadership and customer service team at Birdeye always share great tips and recommendations whenever I reach out. They’re fantastic—very responsive and genuinely helpful. If I ask, they’ll send follow-up emails with screenshots and they always offer to set up a call if I need more clarification.

The AI responses are outstanding. I use them and tweak them as needed, but when I’m dealing with “brain fog,” they’re especially helpful and give me a variety of options, which I really appreciate. I love having choices for responses that can be professional, more detailed, comical, and so on.

**Official Response from Ciera Saldona:**

> Thanks for your feedback Mary! We are happy to hear that your team is embracing the platform and enjoying BirdAI! 

  ### 22. Duplicate Reviews Reported due to Updates and Missing In-App Violation Reporting in Birdeye

**Rating:** 2.5/5.0 stars

**Reviewed by:** Jeanne . | Social Media / Claims & Compliance Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 26, 2026

**What do you like best about Birdeye?**

quick access to reviews from all platforms together

**What do you dislike about Birdeye?**

Sometimes Birdeye shows an updated review as a second review from the platform.  
We are unable to report violations to social media platforms directly from the review in Birdeye.
The AI does not update with a review update - When a review is changed from 5 stars to 1 star, the "thanks for the great review" response remains.

**What problems is Birdeye solving and how is that benefiting you?**

Less time spent in identifying where the greatest count of negative reviews are coming from, therefore more time is spent addressing the issues rather than combing through many locations.  
Auto response to our positive reviews is great and saving valuable time needed for resolving issues listed in negative reviews.  
Birdeye is making available all of our reviews in one location which alerts us to when the same customer post across multiple platforms.  This is vital information when prioritizing workflow for the day.

**Official Response from Ciera Saldona:**

> Hi Jeanne, 

Can you email me at ciera.saldona@birdeye.com with your account name so we can get your review concerns addressed and resolved as soon as possible?  We apologize for the experience and assure you that our team will work to resolve this matter. 

  ### 23. Effective Visibility and Review Boost with Minor Texting Limitations

**Rating:** 4.5/5.0 stars

**Reviewed by:** Social Magnet P. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 15, 2026

**What do you like best about Birdeye?**

I like that Birdeye provides a simple way to reach out to clients, and it has a built-in campaign feature. Once I build the campaign, I can just sit back and watch it work for me. The functionality is great because it can execute things without me needing to trigger it every day. Once everything is set up and connected with social media and integrations, Birdeye works consistently without needing daily attention.

**What do you dislike about Birdeye?**

My only beef with them is their texting functionality. They don't allow you to schedule texting campaigns any more than a few hours in advance. You're not able to set it to text multiple days or weeks into the future. You have to go in based and do it on a daily basis.

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye to help our clients get more visibility with listings and to generate more reviews for their websites and Google listings, increasing their online presence.

  ### 24. Makes Review Collection Easy

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jeremiah G. | Design Sales Consultant, Enterprise (> 1000 emp.)

**Reviewed Date:** January 27, 2026

**What do you like best about Birdeye?**

I like Birdeye's ease of use both on the computer and from my phone. It's just a few clicks to get a review request out, which is much faster than it used to be. I find it super easy to sign in and start sending reviews. My marketing team did a lot of work to set up different locations, making it straightforward to click our location. It's amazing for sending review requests quickly, getting quick notifications, and having suggested replies.

**What do you dislike about Birdeye?**

I haven't gotten as many reviews with pictures from Birdeye. Maybe suggesting to include a picture in the review request would help.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye simplifies collecting Google reviews by reducing front-end work and execution. It's super easy to use; just enter a name and phone number, select a location, and send a review request. Follow-ups are quick with saved contact details, making the process way easier than before.

  ### 25. Great Customer Service + Quick Follow Up

**Rating:** 5.0/5.0 stars

**Reviewed by:** Carly D. | Brand Ambassador, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 16, 2024

**What do you like best about Birdeye?**

We experienced an issue with my account that prevented me from posting to our social media channels through Birdeye, despite having the correct permissions set by our administrator. The representative I worked with was incredibly helpful and patient throughout the process. He not only resolved the issue, but also followed up afterward to ensure everything was working properly and to see if I needed help with next steps.

Since then, we’ve been assigned a dedicated Birdeye Customer Success Manager who is highly responsive and consistently provides the resources and guidance our team needs. We chose to renew our partnership with Birdeye this year because of the value the platform delivers across our organization, the cross-functional capabilities of its tools, and – most importantly – the outstanding customer service and support we continue to receive.

**What do you dislike about Birdeye?**

There's nothing I disliked about Birdeye.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye helps us communicate across our different teams. It allows us to communicate with our customers, as well as our colleagues. I'm on the marketing team and we use it to manage social media posting and our online reputation (Google and BBB reviews).

  ### 26. Birdeye helps us optimize all of our services!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Peggy P. | Digital Marketing Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** July 20, 2023

**What do you like best about Birdeye?**

If there are ever any problems, contacting support is so fast and easy.  They respond right away, and usually resolve the problem as much as they can for us!  That's incredibly helpful.  Then they follow up to make sure the issue is resolved.

**What do you dislike about Birdeye?**

I wish there were more reports but other than that, they're the best.

**What problems is Birdeye solving and how is that benefiting you?**

Helping us to find listing errors.  Solving our Listing management.  Providing 50 listings for our clients, and providing additional data and reports that we can't get from Google.  We can also sync and correct the business listings in one place, so that's been very efficient.

  ### 27. Great Functionality with an Unintuitive UI, but Responsive Birdeye Support

**Rating:** 4.0/5.0 stars

**Reviewed by:** Michael W. | Business Development Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 02, 2026

**What do you like best about Birdeye?**

I really appreciate how easy Birdeye’s interface makes it to update things like my Google business pages and social media. The customer service team is consistently available, responsive, and ready to help whenever I need it.

**What do you dislike about Birdeye?**

Some things in the system are difficult to find - for example, I spent a solid fifteen minutes yesterday trying to find a list of our stores. It's unclear why that's under "Listing AI." Birdeye has great functionality compared to much of the rest of the internet, but the UI is still unintuitive.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye is helping us stay on top of poor reviews and responding to them in a timely manner, while helping us identify problematic trends.

  ### 28. Simplifying Reviews, Listings, and Customer Feedback Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sedrick O. | Customer Success Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** July 23, 2026

**What do you like best about Birdeye?**

Their software and support team, they are always there to help

**What do you dislike about Birdeye?**

Sometimes the down-time disrupts our daily flow but is resolved rather quickly

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye helps us simplify review management, customer feedback, and online reputation monitoring by bringing everything into one platform. It saves time through automation, improves visibility, and helps us deliver better outcomes for our customers

  ### 29. Easy-to-Use All-in-One Platform with Excellent Review Management

**Rating:** 4.0/5.0 stars

**Reviewed by:** Lindsey T. | Social Media Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 15, 2026

**What do you like best about Birdeye?**

Birdeye is fairly easy to use and navigate once you’re in the platform and comfortable with all the tools. It offers so many different features, which is a big plus because we don’t need multiple software for different tasks - they’re all available on one website.

One of my favorite features Birdeye offers is review management. It’s really convenient to have auto-replies set up for our Google reviews, so I don’t have to constantly monitor them after hours, on weekends, or on my days off. I also like that if we receive a negative review that doesn’t trigger an auto-reply, Birdeye provides reply suggestions tailored to that specific review. That gives me a solid starting point to craft my own response. Customer support is also very helpful, and they're easy to reach when I have questions or need assistance.

**What do you dislike about Birdeye?**

One of my main pain points with Birdeye is connecting our Instagram account. Our Facebook and Instagram accounts aren’t linked (which is a separate issue outside of Birdeye’s control), so I haven’t been able to integrate Instagram because Birdeye requires an Instagram login through Facebook. I wish there were an option to sign in to Instagram separately, without going through Facebook, so I could manage all of our social media accounts within one piece of software. I realize this is a fairly unique situation, so while it’s a real frustration for me, it’s probably not a problem for most other users.

**What problems is Birdeye solving and how is that benefiting you?**

One of the main problems Birdeye solves for me is review management. It’s especially convenient to have auto-reply rules in place, so reviews still receive timely responses, whether it’s after work hours, on weekends, or during personal time off. Birdeye also notifies me whenever we receive a new review, so if a negative review comes in and needs immediate attention while I’m out of the office, I can see it right away and contact the appropriate personnel to reach out to the member and work toward resolving the situation. This helps us maintain our online reputation. On top of that, I sometimes hit a creative block with social media, and I’m not sure what to post or how to word it, so I’ll refer to the AI post suggestions to spark new ideas.

  ### 30. I'm sure this is a valuable tool, I just don't get it yet.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Victor R. | owner, Enterprise (> 1000 emp.)

**Reviewed Date:** July 10, 2026

**What do you like best about Birdeye?**

They seem to know quite a bit, the onboarding process is very thorought, but extremely overwhelming.  Staff are prompt with responses.

**What do you dislike about Birdeye?**

I don't think I have a clear understanding of what they were going to do for me, I believe it was to increase my rankings but 2 months in I am having to change items on my website.

**What problems is Birdeye solving and how is that benefiting you?**

Too early to say.

  ### 31. Great customer service, an even better system!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Abbie W. | Digital Marketing Executive, Enterprise (> 1000 emp.)

**Reviewed Date:** April 15, 2025

**What do you like best about Birdeye?**

Birdeye covers all bases for us - with so many different marketing channels and accounts to maintain, it's always been chaos! With Birdeye we are able to see everything in one place which saves us so much time. The Birdeye team have been patient and attentive throughout the onboarding process - couldn't have asked for better!

**What do you dislike about Birdeye?**

There is so much, it takes a minute to get to grips with where things are - After consistent use it becomes muscle memory.

**What problems is Birdeye solving and how is that benefiting you?**

Being able to generate reviews through e-shots, texts and print media in one place has been a life saver - I love how the QR codes track clicks much like the e-shot data.

  ### 32. All-in-One Platform for Effortless Online Listing Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brittany D. | Marketing Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 03, 2025

**What do you like best about Birdeye?**

Birdeye isn't just a review platform - it's a platform that allows you to maintain all of your online listings in one place, allowing for ease of use for both our salespeople and our admin teams.

**What do you dislike about Birdeye?**

I don't have anything that I dislike about Birdeye.

**What problems is Birdeye solving and how is that benefiting you?**

We are able to use it for metric collection, review management, and others.

**Official Response from Ciera Saldona:**

> It's great to hear that Birdeye is helping you with metric collection, review management, and other aspects of your business. We're committed to providing valuable solutions for our customers.

  ### 33. Birdeye Makes Reputation Management Effortless for SMB Clients

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kait E. | Client Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** February 03, 2026

**What do you like best about Birdeye?**

I love that Birdeye is easy to use! Reputation management is difficult for clients in every vertical, its hard to convince many of our SMB clients that its worth their time when it seems so difficult to get people to leave reviews. Birdeye is incredibly easy to use for our clients making it a little easier to convince them that its worth their time to fight for their reputation! For our clients that are able to integrate, reputation management couldn't be easier, set up with a birdeye rep is quick and easy and we a re on autopilot from there.

**What do you dislike about Birdeye?**

I truly don't have much constructive criticism for Birdeye, they make my life and my SMB clients' lives much easier!

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye takes the guessing out of sending out review requests, they look simple, are easy to navigate and look professional.

**Official Response from Ciera Saldona:**

> We're thrilled to hear that Birdeye has made reputation management effortless for your SMB clients! Thank you for sharing your positive experience with us.

  ### 34. Marketing Manager

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.)

**Reviewed Date:** October 27, 2023

**What do you like best about Birdeye?**

We continue to receive a very high level of support from Birdeye. Because we have a complex business with 8+ brands under one umbrella, we need to customize a lot of things for each brand. Birdeye does a great job helping us work through these challenges and make the most of the Birdeye tools.

**What do you dislike about Birdeye?**

We’ve been running into issues with some of the social and Yelp integrations. The team has been very helpful in trying to resolve them, but it feels like these problems are starting to come up more often.

**What problems is Birdeye solving and how is that benefiting you?**

We needed a reputation management platform to help us manage the large number of reviews for small businesses that all fall under our company. Birdeye allows our employees to solicit and respond to reviews with ease. Since implementing Birdeye, we’ve seen a noticeable uptick in the number of reviews we’ve received.

  ### 35. Fine-Tuned AI and an Easy-to-Navigate Web App

**Rating:** 4.0/5.0 stars

**Reviewed by:** Joseph G. | Senior Branch Account Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** January 26, 2026

**What do you like best about Birdeye?**

Their AI is actually a more fine tuned AI compared to other products I've used in the past. Everything in the web app is easy to use and find, as I use Birdeye on a weekly basis to audit surveys and reviews the company receives. It's easy to respond to reviews that customers leave for the company and the AI suggestions are nice

**What do you dislike about Birdeye?**

A lot of the other things aren't really meant for my work, but I'm sure is useful for others!

**What problems is Birdeye solving and how is that benefiting you?**

Overviews on reviews and finding insights for the company to the public and to bring that internally to solve problems!

  ### 36. Customizable AI and Smart Contact Insights Make Birdeye a Strong Platform

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Environmental Services | Enterprise (> 1000 emp.)

**Reviewed Date:** March 30, 2026

**What do you like best about Birdeye?**

The AI is great, and I really like that you can train it. In other words, it isn’t just “proprietary”; it can be customized to my business’s needs. I also like how it organizes contacts in a way that surfaces user-specific insights, making it easier to group audiences. The Summary AI is also powerful, as it allows me to analyze reviews in mass to identify themes.

**What do you dislike about Birdeye?**

Sometimes it feels like I have to click too many times to get to the right level in the hierarchy. For example, I’ll click into a location, but it only updates one aspect instead of updating everything. That can make it confusing to understand where I am in the navigation. The filters also seem to refresh and need to be reapplied frequently, when they should carry over unless I remove them. They’re small things overall, though. Birdeye is solid.

**What problems is Birdeye solving and how is that benefiting you?**

Beyond the basics—monitoring and centralizing review responses, sending review requests, and so on—the Insights AI is great. I especially like that you can tailor it to your industry, and the summary AI saves me a ton of time by summarizing reviews in bulk and pulling out key themes. It keeps me from having to go through each review one by one in a methodical way.

  ### 37. Effortless Review Generation, Seamless Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 08, 2026

**What do you like best about Birdeye?**

What I like the most about Birdeye is the simple integration and the ability to reach our clients in a timely manner. These two features are integral to the success we've had with Birdeye, making the process so simple. It's basically a click of a couple buttons, and we're generating a review request from a client. This ease and timeliness in reaching out to clients have been incredibly helpful.

**What do you dislike about Birdeye?**

The only issue we've encountered with BirdEye is the text message functionality. It's something we've never dealt with before, and while it allows clients to text the business, which is helpful, it has been a bit of a hurdle for us.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye solves the problem of review generation, which was a pain for us. It manages our outreach efficiently and expedites review requests and follow-ups with ease and timeliness.

  ### 38. Automated Reports and Filters That Me Maximize Time

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.)

**Reviewed Date:** February 18, 2026

**What do you like best about Birdeye?**

Easy reporting, love the daily emails with reviews. AI trends of themes also helps give the team immediate direction.

**What do you dislike about Birdeye?**

I haven’t found any downsides to Birdeye so far. It’s been a real help for our business, and it continues to support us as we grow in size.

**What problems is Birdeye solving and how is that benefiting you?**

I've been able identify operational gaps, execution misses, and quality issues. I can also identify speed of service opportunities. It’s also helped me narrow down which locations need the most of my focus, so I can prioritize my attention where it matters most.

**Official Response from Ciera Saldona:**

> We're thrilled to hear that our automated reports and filters are helping you efficiently manage your business. Thank you for sharing your positive experience!

  ### 39. Amazing Birdeye Support and Easy Salesforce Integration That Boosted Our Reviews

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 30, 2026

**What do you like best about Birdeye?**

The support team over at Birdeye did an amazing job at helping us set up automated integration through Salesforce. Specifically Nupurr. She was always there to answer all of my questions and support us. Now we have an awesome automated system that helps us get reviews.

So far we have seen great performance. Doubling our review volume from months previous to starting with birdeye. Also all the UI/UX is great and super easy to use.

**What do you dislike about Birdeye?**

The pricing can be a little expensive, especially with having so many Google My Business profiles. Also the AI responses for reviews are not too great.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye is solving our issue with not having as much review velocity as we needed. Before, our competitors were beating us in overall review volume and ratings across our GBP's. Now we are getting great review volume which is helping us rank better on the map pack.

  ### 40. Automatic Review Campaigns, Great Value, and Helpful Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Hailey H. | Marketing Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** June 10, 2026

**What do you like best about Birdeye?**

The automatic review campaigns are great and performance is solid. Price is good for the service. Integrations are easy to set up. AI responses to direct feedback are accurate and helpful. The support team is helpful as well.

**What do you dislike about Birdeye?**

Creating campaigns can be difficult because of how the input data has to be formatted.

**What problems is Birdeye solving and how is that benefiting you?**

Helps us maintain a good business reputation on Google and more. Also makes the process easier of maintaining a multi regional brand.

**Official Response from Ciera Saldona:**

> Thank you for your positive feedback on our automatic review campaigns, performance, pricing, and support team. We understand the challenges with campaign creation and will strive to make the process easier for you.

  ### 41. Perfect for Easy Review Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Karim B. | Territory Developer/Franchisee, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 05, 2026

**What do you like best about Birdeye?**

I find Birdeye very easy to use, especially the dashboard, which makes it simple to see and respond to reviews, manage customer feedback, and keep business listings accurate. I also appreciate the AI responses, which save time and help us stay engaged with customers, maintaining a consistent and professional tone. The initial setup was very easy, and they were very helpful in getting us up and running.

**What do you dislike about Birdeye?**

None

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye helps us manage our online reputation by centralizing reviews, feedback, messaging, and listings, making it easier to respond quickly, improve visibility, and understand customer experiences.

**Official Response from Ciera Saldona:**

> We're glad to hear that you find Birdeye easy to manage and that the AI tools are helpful in ensuring quality responses. We appreciate your feedback and will continue to update the platform with new tools to support your future growth.

  ### 42. Elevated Our Social Media Presence Effortlessly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shona B. | VP of Marketing, Financial Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 22, 2026

**What do you like best about Birdeye?**

I appreciate the deliverability of texts and emails with Birdeye and the high response rate from our customers. The initial setup was very easy, which was great. Honestly, we are SO happy with this platform. It really helped potential customers see how great our company really is.  And also ver helpful in identifying when a customer is unhappy, we have been able to solve their issues and turn it into a positive experience.

**What do you dislike about Birdeye?**

I don't like that it costs more money to add an additional office location to our Google profile, even though we don't service customers in person. We have to have that other address location on Google. Not our favorite trait of Birdeye.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye helped us improve our review ratings significantly over a year. I like the high deliverability of texts and emails and the excellent customer response rate.

  ### 43. Effortless Integration, Effective Patient Communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jyoti Y. | Senior Associate, Enterprise (> 1000 emp.)

**Reviewed Date:** July 16, 2026

**What do you like best about Birdeye?**

I find Birdeye's onboarding and integration process really easy. They handle the backend integration with our software, so we don't have to be heavily involved in that process. I also appreciate its automation features, like sending automatic appointment details, confirmation messages, and feedback links to patients. The initial setup was good, and I'm confident enough in its effectiveness to recommend it to others.

**What do you dislike about Birdeye?**

I dislike the high transaction fees that upset many patients.

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye for patient communication, payments, and social engagement. It automates appointment details, confirmations, and feedback links, saving me time.

  ### 44. Birdeye admin

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 17, 2023

**What do you like best about Birdeye?**

It’s a great platform for connecting with coworkers, and adding employees to your company is quick and straightforward. It has been a valuable tool for our team, particularly for collaboration and performance reviews. The mobile app is another excellent feature that we’ve been adopting, and our supervisors and branch managers are using it regularly.

**What do you dislike about Birdeye?**

we have had some tech issues but that seemed to be resolved by both birdeye and internally. besides that, everything has been working great

**What problems is Birdeye solving and how is that benefiting you?**

being able to see reviews for all our locations and have our branch managers respond in a timely manner.

  ### 45. Great Product and Onboarding

**Rating:** 5.0/5.0 stars

**Reviewed by:** Daryn S. | Office Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** June 23, 2023

**What do you like best about Birdeye?**

Being able to have all review platforms in one place.  Onboarding very thorough and helpful.  Have expanded their features which have been very beneficial

**What do you dislike about Birdeye?**

There were no downsides at all.  Great product. All the features necessary for the payables process

**What problems is Birdeye solving and how is that benefiting you?**

Efficiency! We can now go to one place for all review platforms.

  ### 46. Easy to Use and Efficient for Managing Multiple Locations

**Rating:** 4.5/5.0 stars

**Reviewed by:** Joe S. | Business/Marketing Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** July 09, 2026

**What do you like best about Birdeye?**

What I appreciate most is how easy it is to use. Since we have multiple locations, Birdeye makes it much more efficient to manage all of our sites in one place.

**What do you dislike about Birdeye?**

The ability to sort/filter the reviews can be difficult.

**What problems is Birdeye solving and how is that benefiting you?**

We can quickly manage all of our locations across multiple platforms, which makes it much easier to stay organized.

  ### 47. Efficient Multi-Location Management with Birdeye

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 23, 2025

**What do you like best about Birdeye?**

I really like Birdeye's listings platform and the ability to easily make updates. Another thing I appreciate is how they've started to integrate more AI into their reviews platform, which makes it easier for us to understand and respond to the feedback we're receiving. This has definitely made our team more efficient in doing our daily tasks. Without Birdeye, we might have needed to hire another employee, but it allows us to be more efficient and focus on more important tasks.

**What do you dislike about Birdeye?**

The social media aspect of Birdeye is not always strong and effective. But it is something that they're working on, and we've gradually seen improvement.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye helps me manage our 30+ locations in one space, eliminating the need to visit multiple sites for listings, reviews, and surveys. Its analytics provide valuable insights, and the integration of AI simplifies updates and feedback responses, making our team more efficient.

  ### 48. All-in-One Reputation Management That Boosts Google Reviews and Trust

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.)

**Reviewed Date:** June 09, 2026

**What do you like best about Birdeye?**

What I like most about Birdeye is that it gives us one place to manage reviews, customer feedback, and our online reputation across all locations. It makes it easy to generate more Google reviews, respond quickly, and stay on top of customer sentiment. It's become an important tool for building trust and improving visibility online.

**What do you dislike about Birdeye?**

> The biggest challenge has been getting all of the features and integrations configured exactly the way we want. There’s a lot of functionality, which is great, but it can also make setup and ongoing management more complex than expected. I'd also like to see continued improvements in reporting and customization options.

**What problems is Birdeye solving and how is that benefiting you?**

Quickly responding to reviews.

  ### 49. Clean, Intuitive, and Effortlessly Easy to Use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bere G. | Servicio de atención al cliente, Enterprise (> 1000 emp.)

**Reviewed Date:** July 20, 2026

**What do you like best about Birdeye?**

It’s easy to use, and they also have a very intuitive menu that is easy on the eyes.

**What do you dislike about Birdeye?**

Nothing in particular; it's a very clean and user-friendly platform.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye helps me identify issues that need to be resolved, and its data filtering capabilities make it easier to find relevant information quickly and efficiently.

  ### 50. Birdeye Makes Listings and Customer Feedback Easy to Manage

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joey M. | Marketing Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** July 13, 2026

**What do you like best about Birdeye?**

Birdeye is great for managing all of our listings in one place. It also is great for customer feedback.

**What do you dislike about Birdeye?**

The constant updates do make the dashboard hard to navigate and we have found a few bugs that we aren't able to fix.

**What problems is Birdeye solving and how is that benefiting you?**

Listings management all in one place has been a huge lift for us.


## Birdeye Discussions
  - [How do you delete a review you post on this site?](https://www.g2.com/discussions/35410-how-do-you-delete-a-review-you-post-on-this-site) - 7 comments, 2 upvotes
  - [How can I get 100% of our patients to respond to a review request?](https://www.g2.com/discussions/24847-how-can-i-get-100-of-our-patients-to-respond-to-a-review-request) - 1 comment, 2 upvotes
  - [What is the best experience management software for small businesses?](https://www.g2.com/discussions/what-is-the-best-experience-management-software-for-small-businesses) - 1 comment, 1 upvote
  - [Credit Restored](https://www.g2.com/discussions/credit-restored) - 1 comment, 1 upvote
  - [Why Does Birdeye Refuse to Acknowledge Contract Non Renewals?](https://www.g2.com/discussions/why-does-birdeye-refuse-to-acknowledge-contract-non-renewals) - 1 comment, 1 upvote

- [View Birdeye pricing details and edition comparison](https://www.g2.com/products/birdeye/reviews?page=5&section=pricing&secure%5Bexpires_at%5D=2026-08-02+16%3A53%3A05+-0500&secure%5Bsession_id%5D=f8b7583c-9233-41c3-87bc-1599255ed614&secure%5Btoken%5D=c170a09c7aed9f3b6c08a70beff2fa32d04b1bbcb3d7c31cdf5b0e6414318677&format=llm_user)
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## Birdeye Features
**Email Marketing**
- Building and Personalizing Emails
- Sending Outbound Emails
- Manage Email Deliverability
- Automated Email Responses

**Online Marketing**
- Landing Pages and Forms
- Dynamic Content
- A/B Testing
- Mobile Optimized
- Search Tracking and Optimization

**Messenger**
- Sequencing
- AI
- Live Chat
- Customization Interface

**Text Messaging**
- Bulk SMS
- Two-Way Text Messaging
- Text Scheduler
- Automatic Replies
- MMS Marketing
- Personalization

**Listing Management**
- Network Directory
- Data Aggregators
- Duplicate Monitoring
- Optimization

**Payment Processing**
- Encryption
- Credit Card Processing
- Mobile Payments
- Digital Wallet Integration

**Local Search Optimization**
- Rank Tracking
- Online Listings
- Google My Business
- Reputation Management
- Social Media
- Dashboards and Reporting

**SEO Auditing & Monitoring**
- SEO Alerting
- SEO Auditing
- SEO Change Tracking
- Technical SEO

**Content & Collaboration**
- Content Calendar
- Content Library
- Shared Inbox
- Approval Workflows
- Users and Permissions
- Content Creation

**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
- Gamification

**Responses**
- Personalization
- Route To Human
- Natural Language Understanding (NLU)

**Patient-Centered Functions**
- Online Presence Management
- Patient Feedback Management
- Patient Portal
- Patient Communications
- Integration with Wearables

**Responses**
- Customization
- Control
- Route To Human

**Collection**
- Authentication
- Review Forms
- Personalization
- Engagement
- Community Q&A

**Feedback Management**
- Tagging
- Custom Reports and Dashboards

**Conversational Platform**
- Personalization
- Contextual Engagement
- Proactive Engagement

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech

**Content Generation - AI Content Creation Platforms**
- Output quality
- Branding
- Performance
- Brand Voice Alignment
- Multimodal Content Generation
- Content Localization

**Automation - AI Agents**
- Sales Follow-Up
- Customer Interaction Automation
- Lead Generation
- Document Processing
- Feedback Collection

**AI Visibility & Tracking**
- AI Mention Tracking
- AI Search Ranking Insights

**Agentic AI - Customer Advocacy**
- Autonomous Task Execution
- Cross-system Integration
- Proactive Assistance

**Agentic AI - SEO Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Review Management**
- Adaptive Learning
- Natural Language Interaction

**Lead Management**
- Marketing Lead Database
- Data Quality Management
- Segmentation
- Lead Scoring and Grading
- Lead Nurturing
- Online Behavior Tracking
- Automated Alerts and Tasks
- CRM Lead Integration

**Social Management**
- Social Analytics
- Social Publishing
- Campaign Optimization
- Social Engagement
- Social Ads
- Campaign Planning
- Hashtag Capabilites

**Consumer Intelligence**
- Customer Feedback
- Competitive Intelligence
- Sentiment Analysis

**Discovery**
- Referral Program

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing

**Channels**
- Social Media
- Website
- Text Message (SMS)
- Voice Assistants
- Other

**Performance**
- Real-Time Updates
- Analytics

**Administration**
- Reporting & Analytics
- E-commerce Integration
- Processing Fees
- POS Integration
- Omnichannel
- Levels 1 & 2
- Level 3

**SEO Content & Rankings**
- Link Building
- Keyword Research
- SERP Rank Tracking
- Localization
- Content Insights

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions

**Platform**
- Conversation Editor
- Integration
- Human-In-The-Loop

**Operations**
- Workflow Management
- Interoperability
- Digital Intake Forms
- Engagement Measuring
- Patient Satisfaction Management
- EHR Integration
- IPC Systems Integration

**Platform**
- Live chat
- Integrations
- Branding
- Analytics
- Role-based access
- Collection of information

**Moderation**
- Reviewer Validation
- Response Types
- Legal Agreements

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Support Automation**
- Intelligent Routing
- Seamless Escalation
- Transcripts
- Self-Serve Support

**Management - AI Content Creation Platforms**
- Collaboration
- Security and Privacy
- Moderation

**Autonomy -  AI Agents**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

**Sentiment & Brand Analysis**
- AI Sentiment Monitoring
- AI Hallucination Detection

**Campaign Management**
- Program Management
- Event / Webinar Marketing
- Calendaring
- Budgeting

**Platform**
- Internationalization
- User, Role, and Access Management
- Performance and Reliability
- Reporting and Dashboards
- Mobile User Support

**Reporting**
- Corporate Reporting
- Dashboard

**Media Monitoring**
- Social Networks Monitoring
- Social Media Management
- Digital Media Monitoring

**Insight**
- Monitoring
- Adoption Insight
- Engagement Analysis

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Customers**
- Targeting
- Profiles
- Analytics
- Lead Gathering
- Sales Conversion

**SEO Reporting**
- Competitor Analysis
- Data Visualization
- Custom Reports
- White Label

**Payment Options**
- Multi-Currency
- Online payment portal

**Use Cases**
- E-commerce
- Retail
- Customer Service

**Feedback Sources**
- Online Reviews
- Surveys
- Customer Service Channels

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Competitive Benchmarking**
- Industry AI Sentiment Benchmarking
- Competitor AI Presence Comparison

**Agentic AI - Social Media Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Content Operations - AI Content Creation Platforms**
- Distribution Integrations
- Workflow Management
- Asset & Content Management

**Social**
- Social Listening
- Social Sharing
- Social Campaigns
- Social Media Engagement
- Social Media Advertising

**Mobile**
- Mobile Optimization

**Security**
- POS Verification

**SMS Platform**
- Reporting
- Automation
- White Label
- Text-to-Landline
- Short Codes
- API Integration

**Administration**
- Incentives
- Syndication
- Insights
- Content
- Sampling

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**AI Content Optimization**
- Semantic Optimization for AI Models
- AI-Driven Content Recommendations

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Conversational Marketing**
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Decision Making

**Enterprise Governance - AI Content Creation Platforms**
- Content Moderation
- AI Disclosure
- Security & Privacy

**Reporting & Analytics**
- Basic Reporting
- Web Analytics
- ROI Analytics
- Revenue Analytics
- SEO / Keyword Analytics

**Platform**
- Multichannel Sharing
- Content Distribution

**Platform**
- Accounting integration
- E-commerce Integration

**Display Options**
- Badges
- Widgets
- Integration & APIs
- Marketing

**Reporting & Alerts**
- Real-Time AI Mention Alerts
- AI Visibility Reporting

**Agentic AI - SMS Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Platform**
- Customization 
- Workflow Capability
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Performance and Reliability
- Output Document Generation

**Generative AI**
- AI Text Generation

**Agentic AI - Online Reputation Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**AI Automation - SMS Marketing**
- AI SMS

**Agentic AI - Marketing Automation**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**AI Content Generation - SMS Marketing**
- AI SMS

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications

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