Birdeye Reviews & Product Details

All of our reps have been amazing, and we truly appreciate how responsive they are. I love that we can respond to reviews right from the Birdeye dashboard without having to log in to each platform individually. I also really like the dashboard because it gives me a quick snapshot of our overall reviews, our ratings on the top three review sites, our conversion rates for both mobile and email, our reviews over time, and our NPS score and visitor summary.

The reporting feature is also super easy to use. The standard reports are powerful, but you can customize them to fit what you need. Another added bonus is that we receive our FB & IG Messenger messages on the platform as well. We recently added surveys, and those are working beautifully! Review collected by and hosted on G2.com.

The ONLY thing I dislike is that the phone number and email address that is used for patient texting and emailing is a 2-way line. We often have patients text, call or email for questions, issues, etc. I cannot wait for an enhancement that make it a "do not reply". Our rep has requested it as an enhancement. Review collected by and hosted on G2.com.

What I like best about Birdeye is how it brings customer reviews and feedback together in one place. The dashboard is straightforward, and it makes it easy to monitor reviews, respond to customers, and keep track of our online reputation without having to manage everything separately. Review collected by and hosted on G2.com.

One thing I dislike is that some of the more advanced features and reporting options can take a little time to understand. The platform has a lot of functionality, so it would be helpful if certain settings and customization options were more straightforward. Overall, though, it’s a useful tool for managing reviews and customer feedback. Review collected by and hosted on G2.com.

I enjoy using a variety of Birdeye products that provide me with easy ways to engage our members/customers. Managing communications is streamlined with Birdeye. It saves me from logging into different platforms to communicate. It's a one-stop shop for communications and reputation management. Implementation was easy and I use the program daily. I added Birdeye's social media manager and I absolutely love it. It makes it easy for me to schedule posts and even use their AI generator when I need a little extra help. Review collected by and hosted on G2.com.

At times I am overwhelmed by all of the different available solutions within the product. Fortunately, Birdeye is very good about staying in touch and answering questions along the way. Review collected by and hosted on G2.com.

To me, the most helpful functions are being able to filter and save reviews based on star rating, provider, or specific location. It saves lots of time when you have something specific to look for. Integrating APFM, Caring.com and other platforms in one spot is a must these days. My manager handles the cost aspect and working with higher ups to get approval for the package level we get access too, but I'd love to add Yelp to our package to really encase all the platforms we work with. I like having social and online reviews in one place. I enjoy having the link to the live review handy. That way I can see which ones are still up versus removed. My favorite is the "needs reply" filter so I can easily see which reviews need quick action. I regularly refer to this to make sure I didn't miss anything. The AI summary function is something I used this week to gather overall sentiments from the consumer about a particular location. Being able to quickly pull general feelings about a property is an awesome integration for sharing reviews. We can compare the summarized thoughts to individual reviews and use the feedback to target our pain points for improvement in the customer experience. If a colleague asks for positive feedback, I can easily apply search filters in Birdeye to grab specific examples on the fly. A big surprise I discovered is how daily processing of reviews is so efficient via Birdeye since it shows the old version of the updated reviews, as well as our previous response. Big time saver since we have all the context in one place and we can address our response accordingly without over-thinking it too much. When extra support is needed, the team at Birdeye is very responsive. Review collected by and hosted on G2.com.

I struggle with sometimes finding a duplicate review in the platform, sometimes back to back on top of each other which is confusing. Other times, I receive no email ping about a review, but come across it when I jump back into the platform. I wish there was better syncing. It's too time consuming to be in the platform all day so I rely heavily on email notifications. I've had the team adjust my settings twice already, and it's been suggested that I toggle them again. It's confusing to make sure my settings are correct so I don't miss anything. I don't like that Birdeye cannot help flag reviews that are a conflict of interest or spam. One day I received 12 or 13 of the exact same review from the exact same person at 13 of our buildings, which is clearly spam. It was time consuming for our team to report them one by one - plus track the customer service tickets for them each. The Social Engagement function is glitchy and I usually have to toggle the dropdown two or three times to get to My Assignments - it's like the screen jumps and refreshes before I can click in. A big pain point is when I get notification that a review has been updated, but there is nothing that I can see that has changed at all. I spend time reading over and over again looking for updates - could there be a highlight feature that calls out the update for us? I wish Yelp was bundled in with our package and pricing but I do not have authority about cost required to have this platform included. It seems it would be a worthwhile investment to integrate Yelp for time's sake and getting back to customers effortlessly, but I can't speak on the value for the product. I would think paying to upgrade would be the best use of Birdeye. Having color coded options for the Tags would be excellent for easily identifying certain classifications of reviews. Review collected by and hosted on G2.com.

I use Birdeye to put all of my company's reviews in one place so I can sort and respond to them. It saves me time because I don't have to log into all the individual platforms. What I like most is the ease of use. The AI prompted responses to reviews are helpful too. I like the platform a lot. Review collected by and hosted on G2.com.

{"Sometimes I find the AI responses sound too robotic."} Review collected by and hosted on G2.com.

Birdeye’s greatest value is the organization it provides by centralizing all our reviews in one place, allowing us to respond to feedback promptly. Additionally, our account agents have been incredibly helpful and patient as we work through the process of verifying our various locations. Review collected by and hosted on G2.com.

Glassdoor and Indeed reviews aren't integrated into Birdeye, so those are handled separately on their respective platforms. Review collected by and hosted on G2.com.

I love that Birdeye allows you to go into as much detail as you want. The dashboards provide a clear overall picture of the digital reputation, helping me understand the reputation we have. If I need more detailed insights, I can delve deeper using social AI and other tools that Birdeye offers, which let me analyze from top to bottom. The dashboards guide us on how we're performing in digital markets, and the social AI is invaluable for understanding interaction and engagement with customers worldwide. Also, the customer success manager has been great with us, making the setup experience smooth. Review collected by and hosted on G2.com.

I find the survey portion could be improved to allow me to build, adapt, modify, or configure surveys as I prefer. There are several drafts available, but I can't personalize them into a specific survey that might work better for my company. So, I think that part could be improved. Review collected by and hosted on G2.com.

Birdeye has become an important part of our customer communication and reputation management strategy. The platform makes it incredibly easy to reach customers through both text and email to request reviews, which has helped us consistently grow our online presence. I also appreciate having Facebook messages, Google reviews, and other customer interactions all in one place, making it much easier to stay responsive. The interface is intuitive, and the HubSpot integration fits well into our existing workflow. The AI features help save time when responding to reviews, and the reporting provides valuable insights into customer feedback and overall performance. Their support team has also been responsive whenever we've had questions. Overall, Birdeye has delivered a strong return on investment by helping us generate more reviews, improve response times, and better manage our online reputation from a single platform. We have had over 100 5 star reviews since starting the service. Review collected by and hosted on G2.com.

There are still a few manual steps involved in uploading customers, but most of that process is now handled automatically. Review collected by and hosted on G2.com.

I love that the AI learns how I word responses and responds to specific sentences or themes the pet owner mentions. It will reword the responses so it covers multiple important aspects, but it appears as if I write it from scratch each time. Review collected by and hosted on G2.com.

It would be nice if the AI could automatically start with thanking the reviewer and incorporating their name from the review. Review collected by and hosted on G2.com.

Birdeye helps gather and manage our reviews all in one platform. In addition to reviews, our service team is able to communicate via text messaging to our customers in real time, offering them updates on their repairs and cost estimates. Review collected by and hosted on G2.com.

Reviews often do not get cleared from the dashboard. For example, I've had several Google reviews be deleted by the reviewer and they are still showing on the dashboard for me to respond to, but the review is no longer valid and cannot be responded to. Review collected by and hosted on G2.com.