Birdeye Reviews & Product Details

I like that I can track all reviews and respond so easily to them directly to clients! I also like the AI reviews and stats I can see for our score. it also has helped us with processes and workflow because we can easily go in and address any reviews and concerns through the day. It helps us maintain great performance and client care when we see those reviews real time. Review collected by and hosted on G2.com.

I don't think I have anything that I don't like. I think the platform itself is great and I haven't really had any moments where I have concerns. I think referrals could be a little more prevalent or enhanced because referrals are huge for us Review collected by and hosted on G2.com.

The in-depth NPS and review capabilities, along with the BirdAI-generated summaries, are easy to use and feel intuitive. Review collected by and hosted on G2.com.

When I submit support tickets, there’s often not enough information about the root cause when an issue comes up with an integrated platform used for our patients. Review collected by and hosted on G2.com.

Birdeye has been an excellent reputation management platform for our agency. We use it across more than 180 clients to manage online reviews, business listings, and social media from a single dashboard. The automated review generation consistently helps our clients build stronger online reputations, while listing management keeps their business information accurate across the web. The platform is reliable, easy to scale, and saves our team significant time by streamlining day-to-day marketing tasks. Birdeye has become an essential part of the value we deliver to our clients, and we highly recommend it for businesses looking to strengthen their online presence. Review collected by and hosted on G2.com.

There is a bit of a learning curve at the beginning, particularly when deploying the platform across a large client base as we have. It took some time to refine our internal workflows and train our team effectively. However, once everything was implemented and our processes were in place, the platform became easy to manage and has performed reliably ever since. Today, it runs smoothly, scales well, and consistently supports our day-to-day operations. Review collected by and hosted on G2.com.

I've been using Birdeye for 5+ years, and its features make it a standout tool. The ticketing system is a huge help, making it easy to gather feedback from different teams and respond to reviews promptly. I also love how easy it is to ask for reviews. Birdeye's integration with AppFolio automates adding residents and requesting reviews based on specific triggers. The insights feature is another favorite, as it allows us to quickly spot key themes, both positive and negative. Plus, the AI options make replying to reviews much faster, saving time without sacrificing quality. Additionally, I appreciate all the people supporting us during ongoing monthly meetings and the onboarding specialist, Lillian, for ensuring that our new properties are onboarded and ensuring we're good to go with our other locations, too! Review collected by and hosted on G2.com.

There is nothing that I dislike at this time Review collected by and hosted on G2.com.

What really helps is that Birdeye integrates with almost all of the social and review platforms so we can keep an eye on what our customers are saying. It's a one stop shop for all of our customer success needs. Instead of wasting time going through each platform separately and replying to customers, we can setup automated review requests, reminder emails, and auto reply to every customer review on any platform. It's reporting features allow us to get really quick insights on the NPS, competitors, customer feedback, and where our ratings might be falling. It's priced quite competitively and there are few that offer the same level of functionality. Support has been excellent too, helping with setting things up or migrating to a new domain. Review collected by and hosted on G2.com.

The UI is a little spread out for my liking, and it could be made simpler to navigate. There are some useful reports which I have to jump through various steps to get to. Also, periodically the connections with my platforms break, and I have to go and reenable them. I also wish there were a custom dashboard creation feature and an AI based sentiment analysis. The current AI summary doesn't work that great and groups even positive comments into negative sentiment (probably due to missing context) Review collected by and hosted on G2.com.

One of my favorite features is the Reviews Dashboard. Having all of our reviews centralized in one place makes them easy to monitor, search, and identify trends across our restaurants. It saves a significant amount of time and helps ensure that no guest feedback is overlooked.

I also trust the BirdEye team and its integrations, which make it easier to craft thoughtful, personalized responses to each review rather than relying on generic replies. Review collected by and hosted on G2.com.

One area that has been challenging is the frequent turnover of my account representatives. Over the course of our relationship, I've been assigned to several different reps, and it often feels like I'm starting over each time. There's a learning curve with every transition, which means I spend time bringing someone new up to speed on our business, goals, and account history.

Because of this, I've occasionally received conflicting information or experienced confusion around our contract and available functionality. I would love to have a dedicated account representative who stays with us long-term, develops a deep understanding of our brand, and can provide more consistent guidance and strategic support. Review collected by and hosted on G2.com.

I use Birdeye for social media scheduling, listing management, and sending review requests. It saves me from having to manage every single franchisee's profile individually, allowing me to handle everything centrally. I really appreciate the easy-to-use interface, especially for social media scheduling. The listing management feature is great because I can update it once, and it applies the updates across the board synchronously. Additionally, the initial setup was very easy. Review collected by and hosted on G2.com.

I find the reporting in Birdeye could be improved, especially the social media metrics which aren't always accurate. The 'Engagements' metric is a bit annoying because it groups likes, comments, shares, and clicks together, making it impossible for me to split them out. They're very different metrics, so it's frustrating to have them lumped together. Review collected by and hosted on G2.com.

I really like that Birdeye solves the problem of having to go to different review sites to respond to customers by centrally locating everything. The ease of use is a big plus for me. I also appreciate how easy it is to get in contact with reps when situations arise. The AI review responses make it easier for the team to formulate responses without spending too much time on it. Overall, the initial setup was fairly easy for my team. Review collected by and hosted on G2.com.

I don't like having to reconnect to platforms like Facebook. We get notifications that we have to reconnect, but then the Birdeye team seems to do it for us. It would be helpful if they let us know they have taken care of this, so we don't have to follow up with reps. Review collected by and hosted on G2.com.

The team at Birdeye is truly dedicated to our business’s success. They’re always quick to respond to any issues and provide consistent monthly updates on how our key metrics are performing, along with insights on areas for improvement. The tools Birdeye has provided have helped solidify Code Red Roofers’ presence in the market and strengthened our connection with customers. Highly recommend! Review collected by and hosted on G2.com.

We’ve recently experienced ongoing integration issues with one of our review platforms (HomeAdvisor). While Birdeye determined the issue wasn’t on their end, it has still impacted our review flow and professional presence. We’d like to see stronger collaboration between Birdeye and third-party platforms to resolve these kinds of issues more smoothly in the future. Review collected by and hosted on G2.com.

We have been a loyal supporter of Birdeye’s platform for years, and it’s one of the key components of our marketing strategy. Birdeye is incredibly helpful because it keeps all of our reviews in one place, instead of us having to spend time going into each specific channel (Google, Facebook, Yelp, etc.). It saves us so much time.

It’s also great that users have the option to leave direct feedback (or helpful suggestions, in our case) rather than posting a public review. The pricing feels fair, and customer service is consistently responsive and helpful.

We also use it to reach out to past guests for reviews, which helps market our company as well. The AI features have been useful and have reduced the time it takes to respond to reviews. We’ve integrated Birdeye seamlessly into our weekly workflow.

The Birdeye interface is very easy to use and user-friendly—I truly feel like anyone can use it and understand it. Each week we have a large number of contacts we want to reach out to for reviews, and Birdeye can upload those contacts in a matter of minutes. Overall, it’s extremely reliable, and that goes a long way when you’re depending on a platform. Review collected by and hosted on G2.com.

Honestly, I haven’t come across anything I dislike about Bireye, which is pretty incredible. Review collected by and hosted on G2.com.