--- title: Keela Reviews meta_title: 'Keela Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 102 reviews by the users' company size, role or industry to find out how Keela works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 102 scale: '5' date_modified: '2026-07-29' parent_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- # Keela Reviews **Vendor:** Velora **Category:** [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm) **Average Rating:** 4.6/5.0 **Total Reviews:** 102 ## About Keela Keela is a specialized customer relationship management (CRM) solution tailored for nonprofit organizations, designed to enhance their operational efficiency and fundraising capabilities. This platform provides nonprofits with essential tools that facilitate data-driven decision-making and streamline various organizational processes. By focusing on the unique needs of the nonprofit sector, Keela empowers users to manage their relationships with donors, volunteers, and stakeholders effectively. Targeted primarily at nonprofit professionals, including fundraisers, program managers, and administrative staff, Keela addresses the specific challenges faced by these organizations. Its features cater to a wide range of use cases, from managing donor relationships and tracking contributions to organizing events and executing email marketing campaigns. By centralizing contact information and providing detailed profiles, Keela enables users to maintain comprehensive records that can be easily accessed and updated, ensuring that all team members have the information they need at their fingertips. One of the standout features of Keela is its centralized contact database, which allows users to manage all their contacts in one place. This database is complemented by streamlined communication tools that facilitate outreach and engagement with supporters. Additionally, the platform offers robust donation management capabilities, enabling organizations to track contributions, manage recurring donations, and generate reports that provide insights into fundraising performance. The powerful email marketing tools further enhance engagement efforts, allowing nonprofits to create targeted campaigns that resonate with their audience. Keela also distinguishes itself through its seamless integrations with popular tools such as QuickBooks, PayPal, Eventbrite, and Zapier. This interoperability ensures that organizations can connect their existing systems with Keela, creating a cohesive workflow that minimizes disruptions. Furthermore, the platform is designed to be accessible and scalable, with a pricing model based on the number of contacts in the database, eliminating complicated add-ons or hidden fees. Users benefit from unlimited email support and online training, ensuring they can maximize the platform's potential without incurring additional costs. Overall, Keela serves as a comprehensive CRM solution that addresses the unique needs of nonprofit organizations. By providing essential tools for contact management, communication, donation tracking, and marketing, Keela equips nonprofits with the resources they need to thrive in a competitive landscape. ## Keela Pros & Cons **What users like:** - Users love the **ease of use** of Keela, making it the standout choice among CRMs for nonprofits. (23 reviews) - Users commend Keela's **responsive customer support** , which efficiently addresses inquiries and enhances the overall experience. (14 reviews) - Users highlight the **easy-to-use donations management** of Keela, enhancing efficiency for both staff and donors. (9 reviews) - Users value Keela for its **streamlined donor management** , making fundraising and project management seamless and efficient. (9 reviews) - Users love the **integrated email communication** in Keela, enhancing efficiency and simplifying donor engagement and campaign management. (9 reviews) - Users praise Keela for its **user-friendly interface** and seamless integration, enhancing efficiency for nonprofits with ease. (9 reviews) - Users value the **easy setup** of Keela, appreciating the excellent support and intuitive design that simplifies onboarding. (8 reviews) - Automation (7 reviews) - Campaign Management (7 reviews) - Email Marketing (7 reviews) **What users dislike:** - Users note the **limited features** in Keela, particularly lacking mobile optimization and advanced automation options. (7 reviews) - Users are frustrated by the lack of **mobile preview options** in email functionality, hindering effective mobile optimization. (6 reviews) - Users note **limited features** in Keela, particularly in automation complexity and email design flexibility compared to other platforms. (6 reviews) - Users criticize Keela for its **poor design** , lacking mobile previews and essential database functionality for effective email marketing. (6 reviews) - Users find **data management overly complex** , especially with newsletter performance tracking and language limitations impacting usability. (5 reviews) - Users report **difficulties in managing and cleaning data** on Keela, leading to duplicates and manual effort. (5 reviews) - Users find Keela's **email management challenging** due to lack of preview options and cumbersome content design processes. (5 reviews) - Users report **integration issues** with Keela, including limited Zapier capabilities and insufficient household functionality. (5 reviews) - Users highlight **functionality limitations** in Keela, particularly with navigation and tracking features that hinder efficient usage. (4 reviews) - Limited Access (4 reviews) ## Keela Reviews ### 1. Keela has been a great CRM addition to our organization **Rating:** 5.0/5.0 stars **Reviewed by:** Tara Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Keela?** The ability to make it our own, to use it as we need to. And the support to do this has been fantastic! The on-boarding is great, plus the follow up support the same. **What do you dislike about Keela?** The downside is trying to maintain our contact list within our paid allotment.. the next level is way more people but the cost shows that and we can't go there. **What problems is Keela solving and how is that benefiting you?** The ability to divide out our contacts into various contact groups using tags. Makes communication with the right groups very easy so we know weren't spamming those who don't need the info. ### 2. A Must Have Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Elsa P. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Keela?** Customer service is amazing. Constantly updating to make better. Very easy to navigate and use. An integral tool for us. Email marketing option is easy to use with good amount of customization. Love that you can track donations and revenue through Keela. **What do you dislike about Keela?** Not a fan of paid add-ons. Wish they were included but understand why they aren't. SendGrid integration doesn't work with Wix and causes a lot of bounced emails for us. **What problems is Keela solving and how is that benefiting you?** Contact list management, cross referencing contacts, receiving and tracking revenue and donations, sending email newsletters ### 3. It's Adequete **Rating:** 3.5/5.0 stars **Reviewed by:** Rebekah T. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Keela?** It's easy for multiple people in our company to access the same information and get the overview needed to move forward (including those with very little computer knowledge). **What do you dislike about Keela?** It's really clunky to edit contact information. For example (this is just one of several grievances), when I click on an individual contact, there is a "edit" button that appears beneath the contact name. You would think that button helps you edit contact information, but it doesn't. I also wish there were customizable fields. Maybe there are, I just can't figure it out. I also curse Keela every December when I have to manually create year-end giving receipts because they have no option to do so automatically. **What problems is Keela solving and how is that benefiting you?** The problem of having multiple people see at a glance how we are doing with fundraising and donor retention. ### 4. Keela use for a small nonprofit **Rating:** 4.5/5.0 stars **Reviewed by:** Amber M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Keela?** Being able to track and organize our donations and donors is the most useful part. The fundraising tab is extremely helpful and easy to use. The reports you can create and download also are helpful in giving us an overall summary of how our organization is doing. **What do you dislike about Keela?** The communication templates could use updating or more freedom to design our own template. **What problems is Keela solving and how is that benefiting you?** With a small team, the structure of Keela helps us manage our donors and keep everything in one place to stay organized. ### 5. Review for Keela **Rating:** 3.5/5.0 stars **Reviewed by:** Jocelynn R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Keela?** I appreciate being able to track interactions with our donors, and their donations accordingly. It was user friendly and easy to jump into without much training needed. Customer service is great! **What do you dislike about Keela?** The reporting functionality is large, and in some ways it becomes information overload, and it's difficult to know how to extract data - I know keela is aware of this and working on it. **What problems is Keela solving and how is that benefiting you?** Keela is helping us to keep track of our donor base, as well as communication/contact with them. ### 6. It just works....... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Keela?** The back end reporting is great as well as the abliity to modify to meet ones needs **What do you dislike about Keela?** All good.... love it. There is no real downside that I can think of **What problems is Keela solving and how is that benefiting you?** We wanted a ack end that did mutltiple reporting, both to us as the charity and the doner person. ### 7. Big Fan **Rating:** 4.5/5.0 stars **Reviewed by:** Reyia M. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Keela?** Keela is very organzied, customizable. user friendly, and aesthetically pleasing. It was easy to implement this new site into our general use. **What do you dislike about Keela?** I don't have any dislikes. I like everything on the site so far and don't have complaints. **What problems is Keela solving and how is that benefiting you?** Keela keeps our contacts organzied, it creates receipts and letters to our donors, it shows us donation or fundraising goals and where we are percentage wise on those goals. ### 8. Keela has achieved all the goals we had for a Donor/Contact Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Dale B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Keela?** Keela is easy to use, has most of the features we need, and the support team has been great. **What do you dislike about Keela?** There are a few detailed features we would like from time to time. They have a good system for submitting feature requests but the timing is unknown. **What problems is Keela solving and how is that benefiting you?** The main problem is managing all fundraising processes including tax statements. We also use it as our contact management and communications. **Official Response from Keela Marketing:** > Your positive review means a lot to us! Thank you for your support and for sharing your feedback. We appreciate your input on how we can improve our software and make it even easier for you to fundraise. Here's to more successful campaigns with our platform! ### 9. Keela has helped us Grow 10x **Rating:** 4.0/5.0 stars **Reviewed by:** Erinanne H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Keela?** Lots of options in Keela for tracking through tags, segments, searches, filters, campaigns and more. The staff are very friendly and helpful. I haven't used other CRMs but feel the Keela team are really doing their best to meet the needs of the non profit sector. **What do you dislike about Keela?** Keela is still a fairly new company and so there are times when features I would really like to have are not available or still under consideration. All the basic functions and a lot more are great but some intuitive searches are not always available. Some of the latest added features are less interesting to me (peer to peer fundraising and Crypto) than the more basic product suggestions I have been making for the past couple of years. **What problems is Keela solving and how is that benefiting you?** Tracking all of our members, donors, registrants and contacts is fairly simple with Keela. The interface is well crafted even though there are still tweaks and improvements I would like to see. The fact that our entire team can see the same information has helped so much. Now that we are familiar with the basics, we are still learning the best tips and tricks on how to use Keela to meet the needs of our organisation. We can run events, send newsletters, do fundraising, collect revenue, and track donors all in the same platform. **Official Response from Keela Marketing:** > Thank you for your valuable feedback! We appreciate your kind words about our tracking options and the helpfulness of our staff. We understand that there may be features you'd like to see that are not yet available, and we're actively working on improving and expanding our offerings. We're glad Keela has been beneficial for tracking your members, donors, and contacts, and we're here to support you in maximizing its potential for your organization's needs. Thank you for choosing Keela! ### 10. Loving Keela so far! **Rating:** 5.0/5.0 stars **Reviewed by:** Tina D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2023 **What do you like best about Keela?** Everything is in one place and the reporting is a very useful tool when I submit my monthly report to the board. **What do you dislike about Keela?** Exporting the reports do not always work and I have asked for assistance twice via email and have not heard back. **What problems is Keela solving and how is that benefiting you?** I now have a donor manament system with everything in one place. Saves me time on reporting to our board of directors. ### 11. G2 Keela Review **Rating:** 3.5/5.0 stars **Reviewed by:** Kayla N. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Keela?** The amount of functions in Keela! We are able to manage campaigns, contacts, grants etc. plus send automatic emails, and communicate with donors/volunteers all in 1 place! **What do you dislike about Keela?** The transition to switching to Keela from a different database. **What problems is Keela solving and how is that benefiting you?** Keela solves all of our data management issues by keeping everything in 1 place! ### 12. I would recommend Keela **Rating:** 4.0/5.0 stars **Reviewed by:** Coralie M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Keela?** I work at a small non-profit and I am still learning donor management therefore, what I like best about Keela is the customer support. They usually answer my questions in a day or less and add new features based on our comments. **What do you dislike about Keela?** We don't have many other applications, but it seems that keela doesn't integrate many applications into its software. However, it has not been an issue yet for us. **What problems is Keela solving and how is that benefiting you?** We use Keela to send out emails to our donors, track our performance across months and manage receipting. ### 13. Donor Software **Rating:** 5.0/5.0 stars **Reviewed by:** Dawson F. | Donor and Community Relations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Keela?** I like how easy it is to use. It is easy to send mass emails and direct correspondence. **What do you dislike about Keela?** The chat feature needs work. It leaves a lot to be desired. **What problems is Keela solving and how is that benefiting you?** They are updating their chat feature. The chat feature will make donations and volunteerism easier to manage and expand. ### 14. Good product reasonable cost **Rating:** 4.0/5.0 stars **Reviewed by:** Tim N. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Keela?** User support and training videos are solid **What do you dislike about Keela?** I wish there was a little greater newsletter functionality so we could drop constant contact **What problems is Keela solving and how is that benefiting you?** Instant Receipts . reports and year end receipts **Official Response from Keela Marketing:** > Thank you for taking the time to leave a review! We're so glad to hear you've had a positive experience with our platform! Happy Fundraising! ### 15. All-In-One Software for Small Non-Profit **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Keela?** - Cost Effective - Easy to Use (front and back end) - Multi-Purpose - Wonderful Customer Service **What do you dislike about Keela?** - Lack of Customization when it comes to fundraising campaigns. **What problems is Keela solving and how is that benefiting you?** 1. Accepting donations all in one place, which allows us to save so much time when it comes to tax receipting and data entry. 2. Tracking donor history so we can make strategic decisions, and apply a proper stewardship strategy. ### 16. Keela has provided a great experience for us! **Rating:** 4.0/5.0 stars **Reviewed by:** Rochelle H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Keela?** I really like the user interface, the donation form itself, and the ability to tag funds toward different campaigns. This is the only CRM I have used so my assessment is a bit short because I don't have a lot of other platforms to compare it to. **What do you dislike about Keela?** Because Keela is still newer, there are some areas of opportunity for them. For example, it would be extremely helpful if they had the option to break out donor-covered fees vs keela fees so we can see the net-fee charged for a transaction, also, if they could add in a "remind me on a donors birthday/anniversary/etc." instead of just a "to-do" section. I'd love to be notified to send a card to a donor. Ideally, they could integrate their automated emails with Zapier so we could use Flo (our email system) and have all of our emails look more cohesive. **What problems is Keela solving and how is that benefiting you?** Tracking all of our donations, donors, and interactions. ### 17. Amazing Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea K. | Senior Director Of Development, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Keela?** PALS Autism Society has been using Keela since 2021, and as a non-profit, we are very happy we switched to this dynamic CRM. The software has made it easier for us to run multiple fundraising campaigns at once, and more importantly, it is easier for our donors to donate! We have had many positive experiences with Keela's customer service -they are always quick to answer questions and even produce individualized how-to videos for some explanations. We have taken advantage of numerous free workshops, and we are always learning from Keela's network of professionals on how to improve our non-profit. We recently started using the communications feature emailing to donors and supporters, and it is just as easy, if not easier, than using Mail Chimp. We love creating forms and have even begun using Keela forms in non-traditional ways, such as for job applications. There are still many features for us to learn about, and we're eager to take advantage of them all! **What do you dislike about Keela?** I wish more information was in the email when I get a notification that a form has been filled out (i.e., name of donor, amount donated). I wish I could see the whole form in the email rather than having to launch the software to download it and see it. Using the software on my phone is challenging because I can't always see everything on the dashboard. **What problems is Keela solving and how is that benefiting you?** Keela is like a one-stop shop for our needs! Having one central place to access donor information, send email campaigns, and set up fundraisers saves time and hassle. Being able to create customizable forms makes collecting information very easy. **Official Response from Keela Marketing:** > Thank you for taking the time to leave a review! We're so glad to hear you've had a positive experience with our platform and with our customer care team! Happy Fundraising. ### 18. We researched A LOT before purchasing and we're glad we did. **Rating:** 5.0/5.0 stars **Reviewed by:** Steve D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Keela?** The customer support is the best you can get. It is amazing. I love that Keela has all of the tools that our small charitable organization needs all integrated on a single platform. I also like that the various tools are well thought out and have a relatively easy user interface. **What do you dislike about Keela?** Reporting, while powerful is difficult to figure out at first. We were hoping to allow our board members to run their own reports but have had to settle on people doing it for them. I would also like to see better customized dashboards that can be implemented based on user needs. For example some board members would want to see some specific metrics when they log in, maybe see if they have anything assigned to them (tasks), the status of donors associated with them. Today they have to log in and then go looking for that information. **What problems is Keela solving and how is that benefiting you?** We used to run disparate donor management, communications and donation software. While each of these platforms boasted its ability to be "open" we could never get the data to sync properly. We had no idea about who our donors were, what their level of engagement was, or eve whether they were still alive! Now we have a single platform that gives us better insight. **Official Response from Keela Marketing:** > Thank you for taking the time to leave a review! We're so glad to hear you've had a positive experience with our platform! Happy Fundraising! ### 19. Convenient software for generating reports and record keeping. **Rating:** 4.0/5.0 stars **Reviewed by:** Darren B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Keela?** The best part of using Keela software is it very easy to use and it can create reports and has great database for our donations and volunteers. The data visualization is another excelllent feature for the software. **What do you dislike about Keela?** I would like to have an app for Android to be able to check certain items while put of the office, rather than having to always sit at a desk to access the software. **What problems is Keela solving and how is that benefiting you?** Instant access to our databases of our donations from specific events and the flexbility of the reports we can generate based on the multitude of filters available. ### 20. Efficient and cost effective CRM for nonprofits **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Keela?** It's straightforward. It doesn't have all the bells and whistles of something like Salesforce but it also costs a heck of a lot less. It's able to manage our contacts, subscriptions, and donations with ease and it's always improving. **What do you dislike about Keela?** Some features can be tough to find and the dashboards page is downright confusing. Training materials can also be hard to come by at times. I'd like to see more granularity in what notifications users receive. **What problems is Keela solving and how is that benefiting you?** It's allowing us to keep track of our partner interactions with ease. Our comms and fundraising team uses it for exactly what you'd imagine...comms and fundraising. ### 21. The right tool for our charity **Rating:** 5.0/5.0 stars **Reviewed by:** Neal T. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Keela?** We searched for some time to find the right fit for our charity - something that was robust, well-supported and capable of looking after our donors and ourselves. **What do you dislike about Keela?** There are a few things that I would like to see in Keela, including an easier import of data, and some more controls around the flexibility of newsletter/email creation. **What problems is Keela solving and how is that benefiting you?** Donations - ease of accepting and enlisting donors Fundraising - running events and accepting CRM - easy to keep track of and contact our donors and supporters **Official Response from Keela Marketing:** > Thank you for your wonderful review! We're delighted to hear about your positive experience with our platform. Your opinion matters to us, and we appreciate any suggestions you have for improving our software and making it even more effective for your fundraising goals. ### 22. Great product for non profit organizations **Rating:** 4.5/5.0 stars **Reviewed by:** Henrietta B. | Sales Operations Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2023 **What do you like best about Keela?** Easy navigation tool. The guides are very detailed **What do you dislike about Keela?** Could use more platforms to integrate. The team is already working on that, so no complains **What problems is Keela solving and how is that benefiting you?** Maintaining contacts and donor management information ### 23. Great service at a great price **Rating:** 5.0/5.0 stars **Reviewed by:** Roger H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Keela?** Keela gives us what we need as a non-profit for a great price, and the customer service has been excellent for us amateurs! **What do you dislike about Keela?** As the Founder and CEO of a non-profit there hasn't been a downside. Keela is very user friendly and gives you the insights needed. **What problems is Keela solving and how is that benefiting you?** During our more than 3 years with Keela they have grown and resolved several issues for us, most recently the issue of multi-currency functionality and exchange rates **Official Response from Keela Marketing:** > Your review made our day! Thank you for your kind words and for sharing your positive experience. We greatly value your opinion, and we're dedicated to refining our software based on user feedback. Feel free to share any insights on how we can further enhance your fundraising journey! ### 24. An Excellent Program for Our Small Nonprofit **Rating:** 5.0/5.0 stars **Reviewed by:** Rick M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Keela?** I have tried other CRMs (free and paid), and Keela has provided the most value due to their customer-focused approach. They are a company that listens to customer ideas and requests and has a portal for that purpose. I love that about them! I also love the clean user interface that is primarily intuitive, and it's easy to train and get other users to utilize the specific sections to manage our constituents. The other users that volunteer with our nonprofit also state how much better this program is compared to what we used in the past. I am satisfied with the pricing model and like that it is scalable to our growing needs. I have no problem paying for programs that facilitate easy management and give us the visibility of the data that we need. **What do you dislike about Keela?** I don't love the fact that there isn't a better way to manage a pledge payment schedule. There is support for setting up a pledge for our contacts; we call sponsors, and that is helpful. However, there isn't a way to see if anyone has missed a monthly pledge payment. That is something missing, and I don't want to set up memberships with a subscription as an alternative. So, one size may not fit all, but we can deal with the shortcomings since they are not impacting our workflow too drastically. **What problems is Keela solving and how is that benefiting you?** Keela helps us keep track of the donated funds coming in and where they should be applied. Since we are using the QuickBooks integration, it benefits us by not having to enter data twice, and the reflected campaigns are managed in both programs. Plus, Keela helps us with a donation form for our sponsors and the ability to stay in touch with our sponsors. **Official Response from Keela Marketing:** > Thank you for taking the time to leave a review! We're so glad to hear you've had a positive experience with our platform! Happy Fundraising! ### 25. Amazing Software at an Affordable Price **Rating:** 5.0/5.0 stars **Reviewed by:** Mary B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Keela?** The all-inclusive aspect of the program - email, campaigns, newsletters, events - all in one. **What do you dislike about Keela?** The one downside is signing up for events you cannot sign up for two things at the same time - for instance for our golf outing a person who wants to golf and sponsor has to go through the registration process twice. **What problems is Keela solving and how is that benefiting you?** Keela makes it easy for us to track donations and has good reports for Board meetings. **Official Response from Keela Marketing:** > We appreciate your kind words and thank you for taking the time to share your experience with our platform. Your feedback is important to us, and we're always looking for ways to improve. Here's to more successful fundraisers together! ### 26. Changed the way our Nonprofit operates **Rating:** 5.0/5.0 stars **Reviewed by:** Emmaus H. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Keela?** I appreciate that I can collect volunteer and donor information, send eblasts and collect and track fundraising. **What do you dislike about Keela?** I love the new forms and how clean they look, but I wish there were a way to simply collect data in a form without the donating aspect. **What problems is Keela solving and how is that benefiting you?** We have almost 2000 supporters, and Keela allows us to organize our list of donors, board members etc and keeps our information organized. **Official Response from Keela Marketing:** > Your positive review means a lot to us! Thank you for your support and for sharing your feedback. We appreciate your input on how we can improve our software and make it even easier for you to fundraise. Let's continue to achieve fundraising success together! ### 27. Easy to use and powerful performance **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly S. | Director of Development and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Keela?** I love the platform! It is intuitive, easy to use, and responsive to our needs! I love how easy it is to add contacts, interactions, donations, etc. I also love the built-in intuitive donation metrics. **What do you dislike about Keela?** Mostly meets our needs! I would like a few more standard reports, such as donations this year. I think this platform keeps getting better with updates and additions! **What problems is Keela solving and how is that benefiting you?** We needed a robust CRM that would also allow us to track and execute our fundraising and outreach plans. Keela fits the bill and is very easy to use! We also have excellent open and click rates in the easy to use email system. **Official Response from Keela Marketing:** > Thank you for taking the time to leave a review! We're so glad to hear you've had a positive experience with our platform! Happy Fundraising! ### 28. Keela is an elegant donor management system that helps us efficiently target our fundraising **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Keela?** Keela is cleanly designed and supported by one of the best customer support teams I have ever encountered. Our development team regularly refers to its data when determining how we can best target our time and resources on fundraising campaigns. It increases our effectiveness and efficiency as an organization manifold. **What do you dislike about Keela?** There are rough edges to the Keela workflow that are not resolved even years after features have been introduced. Examples: When email notifications are sent to notify our staff of a donation, it takes a visit to the website followed by four to five clicks to find out how much. Pledges also feel like a half-hearted implementation - rarely useful because they seem patched on instead of carefully designed into the workflows. **What problems is Keela solving and how is that benefiting you?** Keela helps us keep our donors engaged, execute donor eblasts, effectively target fundraising campaigns, and keep track of donor data. ### 29. Aids in growth, even with a small team **Rating:** 4.5/5.0 stars **Reviewed by:** Meghan N. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Keela?** Keela has made a world of difference for our organization. Being a small team with no dedicated fundraisers on staff, having a system that is easy for everyone to use and understand has significantly impacted our donor relations capacity. **What do you dislike about Keela?** We don't have any major dislikes, but some staff find the reporting function hard to navigate. **What problems is Keela solving and how is that benefiting you?** Keela is helping us solve capacity issues. We are a small team with more than half working part-time, so having an easy-to-use CRM that also takes some of the heavy administrative tasks - such as tax receipting - off our plates is a huge benefit. **Official Response from Keela Marketing:** > Thank you for taking the time to leave a review! We're so glad to hear you've had a positive experience with our platform! Happy Fundraising! ### 30. A lot of functionality at a reasonable price point **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in International Trade and Development | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Keela?** It's easy to use and intuitive to set up. I use the pledges feature to keep track of child sponsorships. It's easy to see who is up-to-date on their payments. We use forms on our website to take donations with PayPal. I can set up a new form in minutes. It's easy for me and our donors to see current totals and how much still needs to be raised. Pricing is reasonable. Support is responsive. New functionality is added all the time. **What do you dislike about Keela?** While it handles multiple currencies, I can't add currencies. Also, I can't use the great receipting features because all receipts are in USD. Donors need to see the amount they donated in their home currency. **What problems is Keela solving and how is that benefiting you?** Retaining donor information, communicating with donors, easily requesting and receiving funds **Official Response from Keela Marketing:** > Thank you for the positive review! We're thrilled to hear that you find Keela easy to use and set up, with intuitive features for tracking child sponsorships and managing donations. We appreciate your feedback about adding currencies and receipting in different currencies. We're continuously working to enhance our platform based on user suggestions. ### 31. Keela is a simple, straight forward user friendly database platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Keela?** The videos and chat help are quick and efficient assistant tools for troubleshooting and learning more about the system. Keela is all we need for data tracking. **What do you dislike about Keela?** As a non charitable organization, cost is always a barrier, but Keela is reasonable compared to other donor database platforms. **What problems is Keela solving and how is that benefiting you?** N/A ### 32. The simplest way to manage our contacts for a small nonprofit. **Rating:** 5.0/5.0 stars **Reviewed by:** Ayla D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Keela?** Super user-friendly and fantastic Customer Care Team. I feel like I know them by first name! **What do you dislike about Keela?** Personally I liked the Old Form Builder - we use forms for things other than donations (like registering for courses and signing up for classes), so the more customizable the better. **What problems is Keela solving and how is that benefiting you?** We are a small team (3 on staff currently!) but with a large client base. Keela allows me to manage clients and customers easily and efficiently so that no one falls through the cracks or gets mislabeled. **Official Response from Keela Marketing:** > Thank you for taking the time to leave a review! We're so glad to hear you've had a positive experience with our platform! Happy Fundraising! ### 33. Great value for Money **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Keela?** The ability to organize your database based on what impact area donors wanted to support. **What do you dislike about Keela?** I would like Keela to be able to keep notes on donors compared to interactions. **What problems is Keela solving and how is that benefiting you?** It allows us to create our own Tax reciepting for when we recieve donations. ### 34. Keela is user friendly software **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin W. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Keela?** The user-friendly database allows me to track donors and clients, track donations, and create fast communications for various segments. **What do you dislike about Keela?** I have not experienced anything not working well. **What problems is Keela solving and how is that benefiting you?** Keela consolidates multiple association tasks into one single product. **Official Response from Keela Marketing:** > We appreciate your kind words and thank you for taking the time to share your experience with our platform. Your feedback is important to us, and we're always looking for ways to improve. Here's to more successful fundraisers together! ### 35. Keela made everything easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Managing D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Keela?** Keela keeps all our information organized and easily accessible. Contact interactions, fundraising history, specific segments and data stored for specific events! **What do you dislike about Keela?** In the email threads it is hard to follow who is copied. Embedded videos in the communications. Data summaries of existing information could be simplified to not duplicate information. **What problems is Keela solving and how is that benefiting you?** Donations and fundraising transactions in one place. Contact information and easy to use messaging platform. Forms and reporting for specific events. Everything more efficient. **Official Response from Keela Marketing:** > Thank you for taking the time to leave a review! We're so glad to hear you've had a positive experience with our platform! Happy Fundraising! ### 36. A few glitches **Rating:** 3.0/5.0 stars **Reviewed by:** Siri v. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Keela?** The ability to make tags, and schedule emails. I enjoy the different types of forms. Campagins to track revenue are good. The bell notification is excellent. **What do you dislike about Keela?** When I look up an email address in the whole data base it doesn't always show up. When creating email marketing, the text sometimes turns white or formats weird. **What problems is Keela solving and how is that benefiting you?** Automatic emails, database of people who interact with out work. Tracking donations, revenues, etc. Running events with forms. ### 37. Extremely user friendly. Great customer service. **Rating:** 4.5/5.0 stars **Reviewed by:** Annastasia F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Keela?** It houses all our volunteer and donor data in one place and everyone on our team finds it easy to use. **What do you dislike about Keela?** We have challenges with the email function. The email address that is assigned to us gets caught in spam A LOT so we tend not to use this function for larger mailings. **What problems is Keela solving and how is that benefiting you?** Housing all our volunteer and donor data in one place. Online donation processing. ### 38. Keela is a fantastic CRM for it's price **Rating:** 5.0/5.0 stars **Reviewed by:** Cory R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Keela?** Keela's CRM is significant for its price point and includes many valuable features. Keela's learning and development materials are superb, though. **What do you dislike about Keela?** The project management feature is very lacking, I would not recommend using it. **What problems is Keela solving and how is that benefiting you?** It keeps all our donor information in an easy-to-access database and lets us efficiently fundraise from our database. Emails are a breeze to send. ### 39. Good software, even better care team. **Rating:** 4.5/5.0 stars **Reviewed by:** Eric G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Keela?** Quick assistance from care team with any issues Great knowledge portal, easy to navigate and find answers Great video explanations **What do you dislike about Keela?** Issues using accents, symbol characters, importing and exporting **What problems is Keela solving and how is that benefiting you?** Moving away from spreadsheet tracking into software Easier to find contact information, localized in single database Data reporting ### 40. User friendly platform, cost effective, excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Cheri B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Keela?** Ease of accepting donations and issuing tax receipts. **What do you dislike about Keela?** Cumbersome reporting tool, many steps to run and download reports. **What problems is Keela solving and how is that benefiting you?** Keela has helped us save time on donor management, fundraising and customer records management. We are much more productive and our business performance has increased. ### 41. Keela is 10 out of 10! **Rating:** 5.0/5.0 stars **Reviewed by:** Coral B. | Development Operations Manager, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Keela?** I've used most of the big players on the donor CRM market, and none offer the level of functionality, ease of use, or customer support that Keela does. **What do you dislike about Keela?** Keela checks all of our boxes; no complaints here! **What problems is Keela solving and how is that benefiting you?** Our big pain point with our prior donor CRM was being unable to create custom reports without SQL. Now Keela makes it super easy for anyone on the team to create reports without having to refer back to help documentation. **Official Response from Keela Marketing:** > Thank you for taking the time to leave a review! We're so glad to hear you've had a positive experience with our platform! Happy Fundraising! ### 42. Keela is very helpful! **Rating:** 4.5/5.0 stars **Reviewed by:** Jim F. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Keela?** I like the easy accessibility to all the data I need. **What do you dislike about Keela?** Keela is not as robust as other smilar programs **What problems is Keela solving and how is that benefiting you?** It solves accessibility to donor records which helps me do my job. **Official Response from Keela Marketing:** > Thank you for taking the time to leave a review! We're so glad to hear you've had a positive experience with our platform! Happy Fundraising! ### 43. It has been helpful with receiving client information and payments **Rating:** 4.0/5.0 stars **Reviewed by:** Tiffany B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Keela?** Electronic payment options and creating detailed forms. **What do you dislike about Keela?** It can be hard to navigate at times. More form options are needed. Better training videos. **What problems is Keela solving and how is that benefiting you?** It solving administration components that help the organization run more efficiently. ### 44. Community String Project Keela review **Rating:** 5.0/5.0 stars **Reviewed by:** Alan B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2023 **What do you like best about Keela?** Keela keeps all our donors organized and allows several layers of organization with tags and prompts. It is also very easy to use. **What do you dislike about Keela?** There's really nothing that I dislike about Keela. It is a developing platform and remains sensitive and adaptable to the needs of its users. **What problems is Keela solving and how is that benefiting you?** Donor organization and communication. Our productivity has increased 1000% since we started using keela. ### 45. Easy to use donor management system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Keela?** It has an easy-to-use interface, and once the data is imported, the features are simple to learn. **What do you dislike about Keela?** Some of the navigation was clunky in the beginning, and the sales team can get a bit pushy on the premium features at times. **What problems is Keela solving and how is that benefiting you?** We needed a better way to keep and use our donor data, and Keela was our choice. **Official Response from Keela Marketing:** > Thank you for your positive review! We're grateful for your support and value your opinion on how we can improve our software to make your fundraising experience even better. ### 46. Keela is a great software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Keela?** The ability to build campaigns and customize who they get sent to **What do you dislike about Keela?** I find that syncing Keela to my G suit is quite confusing **What problems is Keela solving and how is that benefiting you?** Building campaigns, customizing contacts. We have a few different program areas that we work in so having the ability to put our contacts into different tags is incredibly helpful. **Official Response from Keela Marketing:** > Thank you for the great review! We're glad you appreciate our campaign-building and contact customization features. We're continuously working on improving our integration with G Suite. We're here to help with any questions or assistance you may need. ### 47. Keela is great software for a small non-profit **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Keela?** The customer service has been superb. I like the small homegrown feel of it. Also being on the smallened end of the nonprofit scale that there is (all volunteer driven) the feature set vs. cost of use works for us. And being part of a community, which is there real goal to make you part of the community, there is access to webinars and seminars from other parts of the non-profit world. **What do you dislike about Keela?** They just added another paywall for access to more features, which is beyond our budget. I know it's a balancing act but that hurts. Sometimes the UI seems a bit clunky, but they are constantly working to improve it. Also, they are a Canadian company and have a bit of a Canadian focus...which may not be fair to say I dislike but Canadian-only resources don't do anything for me here as a US non-profit. **What problems is Keela solving and how is that benefiting you?** Keela allows up to automate our donation collection and tracking. It also has an interface for sending out your "eblasts" through your campaign cycles to your supporters and know how effective they were. Being an all volunteer organization we actually need this more because we have such limited man hours and expertise to track all of it. Now we know who are donors are and how to contact them will very little effort on our part. ### 48. Extremely User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2021 **What do you like best about Keela?** I love the user interface and how easy it is to develop reports. I have never seen a more robust yet user-friendly donor management system. **What do you dislike about Keela?** There is no phone support which is challenging when there is a time-sensitive issue. The options sometimes seem to be limited. For example, the forms can include more information options. **What problems is Keela solving and how is that benefiting you?** Amazing value for money, makes entering donations and receipting seamless, and while the reporting could be more comprehensive it has everything I need and makes it easy. ### 49. Great way to track donors and connect **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2019 **What do you like best about Keela?** The flexibility and personalization of the software **What do you dislike about Keela?** It definitely has a learning curve and requires additional support to set up **Recommendations to others considering Keela:** It’s a great tool but has a learning curve, need to have some idea of how to navigate basic technology **What problems is Keela solving and how is that benefiting you?** I have had trouble navigating some of the features but was able to learn through practice and trial and error. We are able to track all donor communication etc. in one place as well as see success of campaigns and analyze different data. ### 50. Absolutely Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2018 **What do you like best about Keela?** Keela is great because it allows organizations to input many things and have a collection of important details all in one program! It allows for donation tracking, creating a list of contacts for outreach, etc. **What do you dislike about Keela?** Learning how to navigate Keela can be a little difficult but that's because they have a lot of options available when creating contacts. Once you've learned Keela however, it becomes very easy to use. **Recommendations to others considering Keela:** It's great! I'd highly recommend this for people who like having everything in one place. **What problems is Keela solving and how is that benefiting you?** Working with the social work team at The New Jewish Home, it was difficult to have a list of contacts for logistical things. With Keela, the social work team was able to have a list of people all in one place that we can reach out to. - [View Keela pricing details and edition comparison](https://www.g2.com/products/aplos-software-keela/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+02%3A55%3A47+-0500&secure%5Bsession_id%5D=8b9e6c26-705a-496b-bb36-7a0c05a221e6&secure%5Btoken%5D=43d3fbd5a9d1337ad9aec63eb25cf03626a537b755b05bbc20a637f5a73d0ac1&format=llm_user) ## Keela Integrations - [Aplos](https://www.g2.com/products/aplos/reviews) - [Eventbrite](https://www.g2.com/products/eventbrite/reviews) - [Everbridge 360 (Critical Event Management)](https://www.g2.com/products/everbridge-360-critical-event-management/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Raisely](https://www.g2.com/products/raisely/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) ## Keela Features **Administration** - Reporting - Interaction Tracking - Automation - Donor Profiles **Administration** - User Dashboard - Donor Profiles - Reporting - Templates - Customization **Constituent Management** - Constituent Profiles - Online Portal - Donor Communications **Proposal Management** - Form Building - Review Tools - Grantee Portal - Attachments - Task Management **Fundraising** - Campaign Management - Online Donation Portal - Event Planning - Recurring Donations - Peer-to-peer Fundraising **Donor Management** - Moves Management - Pledge Tracking - E-Document Storage - Acknowledgments & Communications **Marketing Automation** - Email Marketing - Lead Management - Campaign Management - Marketing ROI Analytics **Fund Tracking** - Disbursements - Grant Allocations - Email Notifications **Marketing** - Email Marketing - Direct Mail Tools **Interoperability** - Event Tracking - Gift Tracking - Fund Accounting **Workflow Automation** - Donor Prospecting - Data Entry - Task Delegation **Impact & Outcomes** - Program Evaluation - Data Analytics - Ad Hoc Reporting - Dashboards **Reporting & Analytics** - Reporting - Dashboards - Automated Reports **Grant Prospecting** - Funder Lists - Automated Responses **Integrations** - Accounting - Fundraising - Grant Management - Sales POS **Compliance** - Eligibility Screening - Auditing **Integrations** - Fund Accounting - Donor Management **Agentic AI - Nonprofit CRM** - Autonomous Task Execution - Cross-system Integration ## Top Keela Alternatives - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) - 4.6/5.0 (898 reviews) - [DonorPerfect](https://www.g2.com/products/donorperfect/reviews) - 4.4/5.0 (563 reviews) - [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) - 4.2/5.0 (433 reviews)