# AlertOps vs xMatters Comparison --- ## AI Generated Summary - **G2 reviewers report** that xMatters excels in automating incident response notifications, significantly reducing delays and improving coordination across teams. Users appreciate its ability to notify the right people in real time, which is crucial during stressful situations. - **Users say** that AlertOps is effective for managing after-hours emergencies and system outages, with a customizable alert tracking system that meets their specific needs. Reviewers highlight the responsive support team, making implementation relatively straightforward. - **According to verified reviews** , xMatters has a more extensive user base, particularly in enterprise settings, which contributes to its higher overall satisfaction ratings. Users value the mobile app for its practical, real-time alerts that allow for incident assessment and escalation from anywhere. - **Reviewers mention** that while both products offer good support, AlertOps stands out for its excellent knowledge base articles that are easy to follow. This resource helps users navigate the platform effectively, enhancing their overall experience. - **G2 reviewers highlight** that xMatters provides a wealth of functionality that fosters accountability and responsibility among teams. Users appreciate the reduction in uncertainty during critical incidents, which is a significant advantage in high-pressure environments. - **Users report** that while AlertOps is user-friendly, xMatters offers a more robust feature set that can better accommodate complex workflows, making it a preferred choice for organizations looking for comprehensive incident management solutions. | | AlertOps | xMatters | |---|---|---| | **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | | **Total Reviews** | 153 | 779 | | **Largest Market Segment** | Small-Business (72.2% of reviews) | Enterprise (58.3% of reviews) | | **Entry Level Price** | $0.00 5 Users Maximum -Per Month - Billed Annually | Free 10 Users Per Month | --- ## Top Pros & Cons ### AlertOps Pros: - Alert Management (8 reviews) - Customer Support (7 reviews) Cons: - Scheduling Issues (4 reviews) - Complex UI (2 reviews) ### xMatters Pros: - Alerting System (62 reviews) - Ease of Use (54 reviews) Cons: - Complexity (26 reviews) - Learning Curve (22 reviews) --- ## Ratings Comparison | Rating | AlertOps | xMatters | |---|---|---| | **Meets Requirements** | 9.2 (134 reviews) | 9.1 (535 reviews) | | **Ease of Use** | 8.8 (134 reviews) | 8.9 (558 reviews) | | **Ease of Setup** | 8.4 (94 reviews) | 8.8 (337 reviews) | | **Ease of Admin** | 8.8 (87 reviews) | 8.9 (187 reviews) | | **Quality of Support** | 9.3 (115 reviews) | 9.1 (454 reviews) | | **Has the product been a good partner in doing business?** | 9.6 (86 reviews) | 9.3 (179 reviews) | | **Product Direction (% positive)** | 9.1 (123 reviews) | 9.2 (526 reviews) | --- ## Pricing ### AlertOps #### Entry-Level Pricing Plan: Starter Pack Price: $0.00 5 Users Maximum -Per Month - Billed Annually Description: Easy on-call scheduling, unlimited API calls, enriched alerts & on-line help Key Features: - Try For Free - Industry Leading Incident Alerting Features [Browse all 4 editions](https://www.g2.com/products/alertops/pricing) #### Free Trial Yes ### xMatters #### Entry-Level Pricing Plan: Free Price: Free 10 Users Per Month Description: Helps small teams automate away issues - for free Key Features: - Global on-call scheduling - Manage shifts - On-Call Reminders [Learn more about xMatters](https://www.g2.com/products/xmatters/reviews) #### Free Trial Yes --- ## Features Comparison By Category ### Incident Management | Product | Score | Reviews | |---|---|---| | **AlertOps** | 9.2/10 | 49 | | **xMatters** | 8.6/10 | 389 | #### Monitoring | Feature | AlertOps | xMatters | |---|---|---| | **Constant Monitoring** | 9.2 (44 reviews) ✓ Verified | 9.3 (321 reviews) | | **Timely Alerts** | 9.6 (46 reviews) ✓ Verified | 9.5 (362 reviews) ✓ Verified | | **TIcket Accuracy** | 9.3 (46 reviews) ✓ Verified | 9.1 (320 reviews) ✓ Verified | | **AI Monitoring** | Not enough data | 7.8 (34 reviews) | #### Management Tools | Feature | AlertOps | xMatters | |---|---|---| | **Ticket Assignment** | 9.2 (42 reviews) ✓ Verified | 9.2 (324 reviews) | | **Standardization** | 9.0 (44 reviews) ✓ Verified | 9.2 (325 reviews) ✓ Verified | | **Lifecycle Visualization** | 8.5 (42 reviews) ✓ Verified | 9.0 (298 reviews) ✓ Verified | #### Generative AI | Feature | AlertOps | xMatters | |---|---|---| | **AI Text Generation** | Not enough data | 8.3 (78 reviews) | | **AI Text Summarization** | Not enough data | 8.5 (83 reviews) | #### Agentic AI - Incident Management | Feature | AlertOps | xMatters | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.8 (35 reviews) | | **Multi-step Planning** | Not enough data | 8.2 (31 reviews) | | **Cross-system Integration** | Not enough data | 8.7 (52 reviews) | | **Adaptive Learning** | Not enough data | 8.4 (26 reviews) | | **Natural Language Interaction** | Not enough data | 8.3 (26 reviews) | | **Proactive Assistance** | Not enough data | 8.4 (29 reviews) | | **Decision Making** | Not enough data | 8.3 (32 reviews) | ### ServiceNow Store Apps | Product | Score | Reviews | |---|---|---| | **AlertOps** | N/A | N/A | | **xMatters** | 8.8/10 | 88 | #### ServiceNow Apps | Feature | AlertOps | xMatters | |---|---|---| | **ServiceNow Integration** | Not enough data | 9.4 (73 reviews) | | **Value** | Not enough data | 9.3 (74 reviews) | #### Agentic AI - ServiceNow Store Apps | Feature | AlertOps | xMatters | |---|---|---| | **Autonomous Task Execution** | Not enough data | 9.1 (9 reviews) | | **Multi-step Planning** | Not enough data | 7.4 (7 reviews) | | **Cross-system Integration** | Not enough data | 9.0 (8 reviews) | | **Proactive Assistance** | Not enough data | 8.6 (6 reviews) | ### IT Alerting | Product | Score | Reviews | |---|---|---| | **AlertOps** | 7.7/10 | 21 | | **xMatters** | 8.3/10 | 17 | #### Generative AI | Feature | AlertOps | xMatters | |---|---|---| | **AI Text Generation** | 7.7 (21 reviews) | Feature Not Available | #### Agentic AI - IT Alerting | Feature | AlertOps | xMatters | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Multi-step Planning** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | 8.3 (16 reviews) | | **Adaptive Learning** | Not enough data | Feature Not Available | | **Natural Language Interaction** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | Feature Not Available | | **Decision Making** | Not enough data | Feature Not Available | --- ## Categories **Shared Categories (2):** [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting) **Unique to xMatters (1):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps) --- ## Reviewer Demographics ### By Company Size | Segment | AlertOps | xMatters | |---|---|---| | **Small-Business** | 72.2% | 14.7% | | **Mid-Market** | 20.5% | 27.0% | | **Enterprise** | 7.3% | 58.3% | ### By Industry #### AlertOps - **Information Technology and Services:** 53.0% - **Computer & Network Security:** 16.6% - **Computer Software:** 6.0% - **Internet:** 2.0% - **Logistics and Supply Chain:** 2.0% - **Financial Services:** 1.3% - **Hospital & Health Care:** 1.3% - **Medical Practice:** 1.3% - **Computer Networking:** 1.3% - **Retail:** 1.3% - **Other:** 13.9% #### xMatters - **Information Technology and Services:** 20.7% - **Financial Services:** 8.8% - **Computer Software:** 7.4% - **Hospital & Health Care:** 6.6% - **Banking:** 4.7% - **Telecommunications:** 4.1% - **Retail:** 3.9% - **Computer & Network Security:** 3.2% - **Other:** 1.8% - **Insurance:** 1.7% - **Other:** 37.2% --- ## Alternatives ### Alternatives to AlertOps - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (954 reviews) - [Opsgenie](https://www.g2.com/products/opsgenie/reviews) — 4.2/5 stars (53 reviews) - [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) — 4.4/5 stars (310 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews) - [OnPage](https://www.g2.com/products/onpage/reviews) — 4.3/5 stars (313 reviews) - [New Relic](https://www.g2.com/products/new-relic/reviews) — 4.4/5 stars (583 reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (722 reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1870 reviews) ### Alternatives to xMatters - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (954 reviews) - [Opsgenie](https://www.g2.com/products/opsgenie/reviews) — 4.2/5 stars (53 reviews) - [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) — 4.5/5 stars (52 reviews) - [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) — 4.4/5 stars (310 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1870 reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (722 reviews) --- ## Top Discussions ### AlertOps - Title: [What are the features of Alertops?](https://www.g2.com/discussions/what-are-the-features-of-alertops) — 1 comment > **Top comment:** " Live Call Routing Automatic Escalations Mobile Incident Management WorkFlows " - Title: [How can I get ongoing support](https://www.g2.com/discussions/how-can-i-get-ongoing-support) — 1 comment, 1 upvote > **Top comment:** "You can book a demo or talk to us https://alertops.com/ sales@alertops.com We can follow up further " - Title: [What does AlertOps do?](https://www.g2.com/discussions/what-does-alertops-do) — 1 comment > **Top comment:** "AlertOps is an incident management and response platform that allows ITOps, ITSM, DevOps, and SecOps teams, network operations centers, and managed service..." - Title: [Do you offer Startup or Non-profit pricing or price-matching?](https://www.g2.com/discussions/startup-and-nonprofit-pricing) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Yes! Startup and Non-profit pricing is discounted and based on the number of users and specific alert volume. Reach out to our team for a free quote:..." - Title: [How many seats do I need?](https://www.g2.com/discussions/user-management) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "A seat or user is anyone who needs access to AlertOps. The number of paid users varies depending on your organization's size and needs. Stakeholder users are..." ### xMatters - Title: [What is xMatters used for?](https://www.g2.com/discussions/what-is-xmatters-used-for) — 1 comment > **Top comment:** "xMatters is a service reliability platform that helps DevOps, SREs, and operations teams automate workflows, ensure infrastructure and applications are..." - Title: [How to acknowledge multiple incidents in one go instead of one by one](https://www.g2.com/discussions/51335-how-to-acknowledge-multiple-incidents-in-one-go-instead-of-one-by-one) — 1 comment, 1 upvote > **Top comment:** "There is no way .. I think right now " - Title: [shoudl I type more stuff here](https://www.g2.com/discussions/32809-shoudl-i-type-more-stuff-here) — 1 comment, 1 upvote > **Top comment:** "Hi Dale, this is Samantha Brown from xMatters marketing team. Let me know how I can help. You can email me at sbrown@xmatters.com. " - Title: [Why xMatters tool crashes sometimes?](https://www.g2.com/discussions/why-xmatters-tool-crashes-sometimes) — 1 comment, 1 upvote > **Top comment:** "I've never had a problem with it. Have you raised a case to the xMatters support team? They are really good and will help find the problem." - Title: [Can the option of xmatter be enabled only for few audience](https://www.g2.com/discussions/can-the-option-of-xmatter-be-enabled-only-for-few-audience) — 1 comment, 1 upvote > **Top comment:** "People who have accounts created in xMatters can "use" xMatters. There will be different use cases for different people based on their jobs. Some will only..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/alertops-vs-xmatters)