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Compare AlertOps and xMatters 
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At a Glance
Market Segments
Small-Business (72.0% of reviews)
Enterprise (64.6% of reviews)
Entry-Level Pricing
$0.00 5 Users Maximum -Per Month - Billed Annually
Free 10 Users Per Month
AlertOps
Star Rating
(152)4.7 out of 5
Market Segments
Small-Business (72.0% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Maximum -Per Month - Billed Annually
Browse all 4 pricing plansxMatters
Star Rating
(701)4.5 out of 5
Market Segments
Enterprise (64.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Learn more about xMattersSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that xMatters excels in its "Timely Alerts" feature, scoring 9.4, which reviewers mention helps ensure that critical notifications are received without delay, while AlertOps scores slightly higher at 9.6, indicating a strong performance in alert delivery as well.
- Reviewers mention that both products have similar scores for "Ease of Use" at 8.7, but users on G2 highlight that xMatters offers a more intuitive interface, making it easier for new users to navigate compared to AlertOps.
- G2 users note that xMatters shines in "ServiceNow Integration" with a score of 9.3, which reviewers say allows for seamless workflows, whereas AlertOps lacks this level of integration, impacting its overall utility for users heavily reliant on ServiceNow.
- Users say that xMatters provides superior "Lifecycle Visualization" with a score of 9.0, which reviewers mention helps in tracking the progress of incidents effectively, while AlertOps falls short with a score of 8.3, indicating less robust visualization tools.
- Reviewers mention that both platforms perform well in "Quality of Support," with xMatters scoring 9.1 and AlertOps at 9.2, but users report that xMatters has a more responsive support team, which can be crucial during critical incidents.
- Users on G2 highlight that xMatters' "AI Text Generation" feature scores 8.7, which reviewers say enhances communication efficiency, while AlertOps' lower score of 7.8 suggests it may not be as effective in generating contextual responses for alerts.
Pricing
Entry-Level Pricing
AlertOps
Starter Pack
$0.00
5 Users Maximum -Per Month - Billed Annually
Easy on-call scheduling, unlimited API calls, enriched alerts & on-line help
- Try For Free - Industry Leading Incident Alerting Features
xMatters
Free
Free
10 Users Per Month
Helps small teams automate away issues - for free
- Global on-call scheduling
- Manage shifts
- On-Call Reminders
Free Trial
AlertOps
Free Trial is available
xMatters
Free Trial is available
Ratings
Meets Requirements
9.2
133
9.1
496
Ease of Use
8.8
133
8.8
512
Ease of Setup
8.4
93
8.8
290
Ease of Admin
8.8
87
8.8
181
Quality of Support
9.3
114
9.1
421
Has the product been a good partner in doing business?
9.6
86
9.3
173
Product Direction (% positive)
9.0
122
9.2
481
Features by Category
Monitoring
9.2
44
|
Verified
9.3
293
9.6
45
|
Verified
9.5
318
|
Verified
9.4
45
|
Verified
9.1
296
|
Verified
Not enough data
7.9
21
Management Tools
9.2
42
|
Verified
9.1
288
9.0
44
|
Verified
9.1
289
|
Verified
8.5
42
|
Verified
9.0
273
|
Verified
Generative AI
Not enough data
8.5
70
Not enough data
8.6
72
Agentic AI - Incident Management
Not enough data
6.8
15
Not enough data
7.1
12
Not enough data
8.4
19
Not enough data
8.1
15
Not enough data
6.8
11
Not enough data
7.1
12
Not enough data
7.1
13
ServiceNow Apps
Not enough data
9.4
72
Not enough data
9.4
72
Agentic AI - ServiceNow Store Apps
Not enough data
8.6
6
Not enough data
7.9
7
Not enough data
8.9
6
Not enough data
8.3
5
Generative AI
7.7
21
Feature Not Available
Agentic AI - IT Alerting
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
AlertOps and xMatters are categorized as Incident Management and IT Alerting
Reviews
Reviewers' Company Size
AlertOps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
xMatters
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.7%
Computer & Network Security
16.7%
Computer Software
6.0%
Logistics and Supply Chain
2.0%
Internet
2.0%
Other
20.7%
Information Technology and Services
20.4%
Financial Services
9.1%
Computer Software
7.5%
Hospital & Health Care
6.6%
Banking
5.1%
Other
51.3%
Alternatives
Discussions
How does the 14 day trial work?
1 Comment
Official Response from AlertOps
Your 14 day trials starts immediately after selecting a plan, and completing the signup process. No credit card is required to trial the product. You may...Read more
What are your payment options?
1 Comment
Official Response from AlertOps
We offer monthly and yearly payment options, and accept all major credit cards (Visa, MasterCard, Amex). For special payment requests, please reach out to...Read more
Is there a limit to how many integrations I can have?
1 Comment
Official Response from AlertOps
Depends. Premium and Enterprise plans have access to unlimited* inbound integrations, while the Standard plan is limited to 5 inbound integrations....Read more
What is xMatters Flow Designer?
1 Comment
Official Response from xMatters
Flow Designer is a visual workflow builder for incident management. With it, our customers can easily orchestrate communication across their enterprise...Read more
Is Flow Designer available for all customer subscription levels, including Free?
1 Comment
Official Response from xMatters
Yes, Flow Designer is available for all product tiers at no additional charge: Free, Starter, Base,& Advanced.We want every customer to get the most value...Read more
Who is xMatters?
1 Comment
Official Response from xMatters
xMatters is a digital service availability platform that helps enterprises prevent, manage, and resolve IT incidents. Organizations rely on xMatters to...Read more
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