Compare AlertOps and xMatters 
Featured Products
At a Glance
Market Segments
Small-Business (72.0% of reviews)
Enterprise (61.5% of reviews)
Entry-Level Pricing
$0.00 5 Users Maximum -Per Month - Billed Annually
Free 10 Users Per Month
AlertOps
Star Rating
(152)4.7 out of 5
Market Segments
Small-Business (72.0% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Maximum -Per Month - Billed Annually
Browse all 4 pricing plansxMatters
Star Rating
(739)4.5 out of 5
Market Segments
Enterprise (61.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Learn more about xMattersSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that xMatters excels in overall user satisfaction, reflected in its higher G2 Score compared to AlertOps. Users appreciate the platform's ability to automate workflows and its extensive integration options, making it a preferred choice for larger enterprises.
- Users say that AlertOps provides excellent support, with many highlighting the responsiveness of the sales and support teams. This level of service is particularly beneficial for small businesses looking for tailored solutions, as noted by users who found the implementation process straightforward and the knowledge base articles easy to follow.
- Reviewers mention that xMatters offers a smoother implementation experience, with users noting that the onboarding process was intuitive and efficient. This is a significant advantage for teams that need to get up and running quickly without extensive training.
- According to verified reviews, both products have similar scores for ease of use, but xMatters stands out for its ability to provide a seamless flow of notifications during critical incidents. Users have praised this feature, stating it helps them manage fast-paced situations effectively.
- G2 reviewers highlight that while AlertOps is well-suited for tracking after-hours alerts and customizing notifications, xMatters offers a more comprehensive history tracking feature. Users have expressed satisfaction with being able to avoid revisiting past issues, which enhances their incident management capabilities.
- Users report that xMatters is particularly strong in lifecycle visualization, which helps teams understand the progression of incidents. This feature, combined with its high-quality support, makes it a robust choice for organizations that prioritize detailed incident tracking and management.
Pricing
Entry-Level Pricing
AlertOps
Starter Pack
$0.00
5 Users Maximum -Per Month - Billed Annually
Easy on-call scheduling, unlimited API calls, enriched alerts & on-line help
- Try For Free - Industry Leading Incident Alerting Features
xMatters
Free
Free
10 Users Per Month
Helps small teams automate away issues - for free
- Global on-call scheduling
- Manage shifts
- On-Call Reminders
Free Trial
AlertOps
Free Trial is available
xMatters
Free Trial is available
Ratings
Meets Requirements
9.2
133
9.1
526
Ease of Use
8.8
133
8.9
544
Ease of Setup
8.4
93
8.9
322
Ease of Admin
8.8
87
8.9
186
Quality of Support
9.3
114
9.1
447
Has the product been a good partner in doing business?
9.6
86
9.3
178
Product Direction (% positive)
9.0
122
9.2
512
Features by Category
Monitoring
9.2
44
|
Verified
9.3
314
9.6
45
|
Verified
9.5
350
|
Verified
9.4
45
|
Verified
9.1
316
|
Verified
Not enough data
7.7
32
Management Tools
9.2
42
|
Verified
9.1
314
9.0
44
|
Verified
9.2
317
|
Verified
8.5
42
|
Verified
9.0
292
|
Verified
Generative AI
Not enough data
8.3
79
Not enough data
8.5
83
Agentic AI - Incident Management
Not enough data
7.4
28
Not enough data
8.0
26
Not enough data
8.7
40
Not enough data
8.3
24
Not enough data
8.1
22
Not enough data
8.1
24
Not enough data
8.3
30
ServiceNow Apps
Not enough data
9.4
72
Not enough data
9.3
73
Agentic AI - ServiceNow Store Apps
Not enough data
9.0
8
Not enough data
7.4
7
Not enough data
8.8
7
Not enough data
8.6
6
Generative AI
7.7
21
Feature Not Available
Agentic AI - IT Alerting
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
13
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
AlertOps and xMatters are categorized as Incident Management and IT Alerting
Reviews
Reviewers' Company Size
AlertOps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
xMatters
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.7%
Computer & Network Security
16.7%
Computer Software
6.0%
Internet
2.0%
Logistics and Supply Chain
2.0%
Other
20.7%
Information Technology and Services
20.8%
Financial Services
8.8%
Computer Software
7.3%
Hospital & Health Care
6.7%
Banking
4.8%
Other
51.6%
Alternatives
Discussions
What are the features of Alertops?
1 Comment
AT
Live Call Routing
Automatic Escalations
Mobile Incident Management
WorkFlows Read more
How can I get ongoing support
1 Comment
HK
You can book a demo or talk to us
https://alertops.com/
sales@alertops.com
We can follow up further
Read more
What does AlertOps do?
1 Comment
HK
AlertOps is an incident management and response platform that allows ITOps, ITSM, DevOps, and SecOps teams, network operations centers, and managed service...Read more
What is xMatters used for?
1 Comment
RP
xMatters is a service reliability platform that helps DevOps, SREs, and operations teams automate workflows, ensure infrastructure and applications are...Read more
How to acknowledge multiple incidents in one go instead of one by one
1 Comment
AG
There is no way .. I think right now Read more
shoudl I type more stuff here
1 Comment
SB
Hi Dale, this is Samantha Brown from xMatters marketing team. Let me know how I can help. You can email me at sbrown@xmatters.com.
Read more
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