2026 Best Software Awards are here!See the list
Compare AlertOps and xMatters 
Featured Products
At a Glance
Market Segments
Small-Business (72.0% of reviews)
Enterprise (62.6% of reviews)
Entry-Level Pricing
$0.00 5 Users Maximum -Per Month - Billed Annually
Free 10 Users Per Month
AlertOps
Star Rating
(152)4.7 out of 5
Market Segments
Small-Business (72.0% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Maximum -Per Month - Billed Annually
Browse all 4 pricing plansxMatters
Star Rating
(726)4.5 out of 5
Market Segments
Enterprise (62.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Learn more about xMattersSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that xMatters excels in overall user satisfaction, reflected in its higher G2 Score compared to AlertOps. Users appreciate the platform's ability to automate workflows and its extensive integration options, making it a preferred choice for larger enterprises.
- Users say that AlertOps provides excellent support, with many highlighting the responsiveness of the sales and support teams. This level of service is particularly beneficial for small businesses looking for tailored solutions, as noted by users who found the implementation process straightforward and the knowledge base articles easy to follow.
- Reviewers mention that xMatters offers a smoother implementation experience, with users noting that the onboarding process was intuitive and efficient. This is a significant advantage for teams that need to get up and running quickly without extensive training.
- According to verified reviews, both products have similar scores for ease of use, but xMatters stands out for its ability to provide a seamless flow of notifications during critical incidents. Users have praised this feature, stating it helps them manage fast-paced situations effectively.
- G2 reviewers highlight that while AlertOps is well-suited for tracking after-hours alerts and customizing notifications, xMatters offers a more comprehensive history tracking feature. Users have expressed satisfaction with being able to avoid revisiting past issues, which enhances their incident management capabilities.
- Users report that xMatters is particularly strong in lifecycle visualization, which helps teams understand the progression of incidents. This feature, combined with its high-quality support, makes it a robust choice for organizations that prioritize detailed incident tracking and management.
Pricing
Entry-Level Pricing
AlertOps
Starter Pack
$0.00
5 Users Maximum -Per Month - Billed Annually
Easy on-call scheduling, unlimited API calls, enriched alerts & on-line help
- Try For Free - Industry Leading Incident Alerting Features
xMatters
Free
Free
10 Users Per Month
Helps small teams automate away issues - for free
- Global on-call scheduling
- Manage shifts
- On-Call Reminders
Free Trial
AlertOps
Free Trial is available
xMatters
Free Trial is available
Ratings
Meets Requirements
9.2
133
9.1
522
Ease of Use
8.8
133
8.9
537
Ease of Setup
8.4
93
8.9
315
Ease of Admin
8.8
87
8.9
186
Quality of Support
9.3
114
9.1
443
Has the product been a good partner in doing business?
9.6
86
9.3
178
Product Direction (% positive)
9.0
122
9.2
506
Features by Category
Monitoring
9.2
44
|
Verified
9.3
312
9.6
45
|
Verified
9.4
344
|
Verified
9.4
45
|
Verified
9.1
314
|
Verified
Not enough data
7.7
32
Management Tools
9.2
42
|
Verified
9.1
311
9.0
44
|
Verified
9.2
312
|
Verified
8.5
42
|
Verified
9.0
289
|
Verified
Generative AI
Not enough data
8.3
80
Not enough data
8.5
83
Agentic AI - Incident Management
Not enough data
7.3
26
Not enough data
7.7
21
Not enough data
8.6
37
Not enough data
8.3
24
Not enough data
7.9
19
Not enough data
8.0
22
Not enough data
8.1
27
ServiceNow Apps
Not enough data
9.3
73
Not enough data
9.3
73
Agentic AI - ServiceNow Store Apps
Not enough data
9.0
8
Not enough data
7.7
8
Not enough data
9.0
8
Not enough data
8.6
6
Generative AI
7.7
21
Feature Not Available
Agentic AI - IT Alerting
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
13
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
AlertOps and xMatters are categorized as Incident Management and IT Alerting
Reviews
Reviewers' Company Size
AlertOps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
xMatters
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.7%
Computer & Network Security
16.7%
Computer Software
6.0%
Logistics and Supply Chain
2.0%
Internet
2.0%
Other
20.7%
Information Technology and Services
20.9%
Financial Services
8.9%
Computer Software
7.5%
Hospital & Health Care
6.5%
Banking
4.9%
Other
51.4%
Alternatives
Discussions
How does the 14 day trial work?
1 Comment
Official Response from AlertOps
Your 14 day trials starts immediately after selecting a plan, and completing the signup process. No credit card is required to trial the product. You may...Read more
What are your payment options?
1 Comment
Official Response from AlertOps
We offer monthly and yearly payment options, and accept all major credit cards (Visa, MasterCard, Amex). For special payment requests, please reach out to...Read more
Is there a limit to how many integrations I can have?
1 Comment
Official Response from AlertOps
Depends. Premium and Enterprise plans have access to unlimited* inbound integrations, while the Standard plan is limited to 5 inbound integrations....Read more
What is xMatters Flow Designer?
1 Comment
Official Response from xMatters
Flow Designer is a visual workflow builder for incident management. With it, our customers can easily orchestrate communication across their enterprise...Read more
Is Flow Designer available for all customer subscription levels, including Free?
1 Comment
Official Response from xMatters
Yes, Flow Designer is available for all product tiers at no additional charge: Free, Starter, Base,& Advanced.We want every customer to get the most value...Read more
Who is xMatters?
1 Comment
Official Response from xMatters
xMatters is a digital service availability platform that helps enterprises prevent, manage, and resolve IT incidents. Organizations rely on xMatters to...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
