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At a Glance
Market Segments
Small-Business (72.0% of reviews)
Mid-Market (43.3% of reviews)
Entry-Level Pricing
$0.00 5 Users Maximum -Per Month - Billed Annually
Free Trial 5 Users Per Month
AlertOps
Star Rating
(152)4.7 out of 5
Market Segments
Small-Business (72.0% of reviews)
Entry-Level Pricing
$0.00 5 Users Maximum -Per Month - Billed Annually
Browse all 4 pricing plansPagerDuty
Star Rating
(913)4.5 out of 5
Market Segments
Mid-Market (43.3% of reviews)
Entry-Level Pricing
Free Trial 5 Users Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that PagerDuty excels in "Workload Processing" with a score of 9.8, indicating its strong capability to handle high volumes of alerts efficiently, while AlertOps, although effective, does not provide a specific score for this feature.
- Reviewers mention that AlertOps shines in "Quality of Support" with a score of 9.2, which is higher than PagerDuty's 8.9, suggesting that users find AlertOps more responsive and helpful when issues arise.
- G2 users highlight that PagerDuty's "Timely Alerts" feature scores 9.5, which is slightly lower than AlertOps' 9.6, indicating that AlertOps may provide more prompt notifications for incidents.
- Users on G2 report that PagerDuty's "AI Text Generation" feature scores 8.6, which is notably higher than AlertOps' 7.8, suggesting that PagerDuty offers a more robust AI capability for generating text-based responses.
- Reviewers say that both products perform well in "Integrations," with PagerDuty scoring 9.7 and AlertOps also at 9.7, indicating that users appreciate the flexibility and connectivity options provided by both platforms.
- Users report that AlertOps has a stronger focus on "Routine Task Automation" with a score of 7.7, while PagerDuty does not provide a specific score for this feature, suggesting that AlertOps may offer more tools for automating repetitive tasks.
Pricing
Entry-Level Pricing
AlertOps
Starter Pack
$0.00
5 Users Maximum -Per Month - Billed Annually
Easy on-call scheduling, unlimited API calls, enriched alerts & on-line help
- Try For Free - Industry Leading Incident Alerting Features
PagerDuty
Free
Free Trial
5 Users Per Month
Start with on-call and incident response for small teams.
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy
Free Trial
AlertOps
Free Trial is available
PagerDuty
Free Trial is available
Ratings
Meets Requirements
9.2
133
9.1
786
Ease of Use
8.8
133
8.6
793
Ease of Setup
8.4
93
8.3
419
Ease of Admin
8.8
87
8.5
408
Quality of Support
9.3
114
8.9
597
Has the product been a good partner in doing business?
9.6
86
8.9
346
Product Direction (% positive)
9.0
122
8.4
783
Features by Category
Automation
Not enough data
9.7
49
Not enough data
9.6
49
Not enough data
9.5
47
Administration
Not enough data
9.8
49
Not enough data
9.6
49
Not enough data
9.7
49
Not enough data
9.6
48
Not enough data
9.6
47
Not enough data
9.8
47
Functionality
Not enough data
9.6
48
Not enough data
9.6
48
Not enough data
9.6
47
Agentic AI - Workload Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.2
44
|
Verified
9.2
149
|
Verified
9.6
45
|
Verified
9.5
165
|
Verified
9.4
45
|
Verified
9.2
157
|
Verified
Not enough data
7.8
15
Management Tools
9.2
42
|
Verified
9.2
153
|
Verified
9.0
44
|
Verified
9.1
182
8.5
42
|
Verified
9.0
171
|
Verified
Generative AI
Not enough data
8.0
42
Not enough data
8.1
42
Agentic AI - Incident Management
Not enough data
7.6
9
Not enough data
7.8
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.7
9
Not enough data
8.3
9
Functionality
Not enough data
9.7
34
Not enough data
9.5
34
Not enough data
9.7
35
Issue Resolution
Not enough data
9.6
35
Not enough data
9.6
34
Not enough data
9.8
35
Management
Not enough data
9.6
36
Not enough data
9.7
36
Not enough data
9.6
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
9.6
41
Not enough data
9.6
41
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
21
8.5
28
Agentic AI - IT Alerting
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
8.1
7
Automation Support - Runbook Automation
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
7.6
7
Not enough data
8.3
6
Error Management - Runbook Automation
Not enough data
8.6
6
Not enough data
7.6
7
Not enough data
7.9
7
Customization - Runbook Automation
Not enough data
7.5
6
Not enough data
8.1
6
Not enough data
8.9
6
Compliance and Reporting - Runbook Automation
Not enough data
8.6
6
Not enough data
8.1
7
Not enough data
8.1
7
Performance - Runbook Automation
Not enough data
8.3
7
Not enough data
8.6
6
Not enough data
8.3
6
Agentic AI - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AlertOps and PagerDuty are categorized as Incident Management and IT Alerting
Unique Categories
AlertOps has no unique categories
PagerDuty is categorized as AIOps Platforms, ServiceNow Store Apps, Workload Automation, and Runbook Automation
Reviews
Reviewers' Company Size
AlertOps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
PagerDuty
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.7%
Computer & Network Security
16.7%
Computer Software
6.0%
Logistics and Supply Chain
2.0%
Internet
2.0%
Other
20.7%
Information Technology and Services
22.7%
Computer Software
21.5%
Financial Services
5.6%
Internet
5.4%
Retail
3.7%
Other
41.1%
Alternatives
Discussions
How does the 14 day trial work?
1 Comment
Official Response from AlertOps
Your 14 day trials starts immediately after selecting a plan, and completing the signup process. No credit card is required to trial the product. You may...Read more
What are your payment options?
1 Comment
Official Response from AlertOps
We offer monthly and yearly payment options, and accept all major credit cards (Visa, MasterCard, Amex). For special payment requests, please reach out to...Read more
Is there a limit to how many integrations I can have?
1 Comment
Official Response from AlertOps
Depends. Premium and Enterprise plans have access to unlimited* inbound integrations, while the Standard plan is limited to 5 inbound integrations....Read more
What is PagerDuty used for?
2 Comments
AR
As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT...Read more
How can we do better?
1 Comment
CC
Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
Read more
How much does PagerDuty cost?
1 Comment
GO
This really depends on what you need from Pagerduty and how many users need those features.Read more
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