--- title: AlertOps Reviews meta_title: 'AlertOps Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 154 reviews by the users' company size, role or industry to find out how AlertOps works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 154 scale: '5' date_modified: '2026-07-17' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # AlertOps Reviews **Vendor:** AlertOps **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 154 ## About AlertOps AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based, Alerting & Real-Time Platform that helps ITOps, DevOps, SecOps, HybridOps, BusinessOps, IndustrialOps and Support teams respond to business-critical incidents better and faster.   With AlertOps you get: ✓ Total Flexibility, no compromises. ✓ End-to-end Workflow Automation. ✓ Full Stack Incident Visibility ✓ Expert Guidance, on-demand. Visit us at: alertops.com and schedule a personalized demo. We will be happy to discuss your use case and show you why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter. ## AlertOps Pros & Cons **What users like:** - Users appreciate the **effective alert management** of AlertOps, praising its reliability and excellent support during setup. (6 reviews) - Users praise AlertOps for its **responsive customer support** and excellent knowledge base, enhancing overall satisfaction and experience. (6 reviews) - Users value the **excellent team collaboration** in AlertOps, enhancing workflow efficiency and system integration. (6 reviews) - Users praise the **exceptional alerting capabilities** of AlertOps, enjoying high efficiency and excellent support throughout implementation. (5 reviews) - Users praise the **exceptional customer support** and efficient deployment experience with AlertOps, enhancing overall satisfaction. (5 reviews) - Solutions Satisfaction (5 reviews) - Users find the **easy setup** of AlertOps straightforward and supported by responsive customer assistance, enhancing their experience. (4 reviews) - Users find the **ease of use** of AlertOps remarkable, appreciating its simplicity in configuration and integration. (3 reviews) - Users value the **easy integrations** of AlertOps, enhancing their incident management and overall team efficiency. (3 reviews) - All-in-one Solution (2 reviews) **What users dislike:** - Users find **scheduling issues** with AlertOps challenging, requiring extra steps for specific needs and updates. (3 reviews) - Users find the **interface complex** , which can hinder ease of navigation and overall user experience. (1 reviews) - Users find the **complex UI** challenging due to limitations and non-intuitive functionality, despite good support and documentation. (1 reviews) - Users experience occasional **delays** in the webcal feed to Outlook Calendar, affecting integration performance. (1 reviews) - Users find the interface **distracting and clunky** , suggesting it requires improvement for better usability. (1 reviews) - Feature Issues (1 reviews) - Insufficient Information (1 reviews) - Users find the **integration difficulty** with AlertOps challenging due to poor UX and limited filtering options. (1 reviews) - Limited Customization (1 reviews) - Limited Features (1 reviews) ## AlertOps Reviews ### 1. Very customizable with many integrations and great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Meir G. | VP, Customer Support , Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about AlertOps?** The technicians in the customer support department are extremely knowledgable about the product and very helpful. They were able to tailor exactly to our needs even though we were not using the system the way others do. The app continues to get updates and the GUI is very user-friendly, our team was able to transition over very quickly and successfully! **What do you dislike about AlertOps?** Nothing. Everything works as it should.. **What problems is AlertOps solving and how is that benefiting you?** We needed a way to alert technicians when an after-hours emergency came in through many different channels, and they were able to pull all the information to 1 place and alert the correct person. ### 2. Love the ease of use. **Rating:** 5.0/5.0 stars **Reviewed by:** Nigel W. | Network Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2022 **What do you like best about AlertOps?** Love how easy it is to view and use AlertOps to view and swap scheduled on-call days, also the integration with ConnectWise make's it simple to work tickets. Would 100% recommend it! **What do you dislike about AlertOps?** Sometimes there s a little delay from when a ticket's come in, to when the AlertOps notification comes in. But this could be a connection issue as opposed to an ALertOps issue. **What problems is AlertOps solving and how is that benefiting you?** We use ALertOps integrated with ConnectWise to keep our on-call/after-hours schedule and also to alert the On-call tech when a new ticket or an update to an existing ticket has occurred. The seamless integration makes this extremely simple. ### 3. Decently user friendly **Rating:** 2.5/5.0 stars **Reviewed by:** Jake T. | Network Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2023 **What do you like best about AlertOps?** It is a great alternative to having direct client calls for after hours issues. **What do you dislike about AlertOps?** Lack of visibility. Depending on group configuration it is a task in order to view who is on call. **What problems is AlertOps solving and how is that benefiting you?** It is solving direct client contact for after hours issues. ### 4. The Best Solution We Could Find **Rating:** 5.0/5.0 stars **Reviewed by:** Collin M. | Technical Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about AlertOps?** AlertOps makes it easy to handle after hours emergency calls. **What do you dislike about AlertOps?** There is not too much I dislike about AlertOps, it does take a little of getting used to, but I highly recommend it. **What problems is AlertOps solving and how is that benefiting you?** AlertOps is allowing us to have after hours emergency calls notify our cell phones. ### 5. Flexible and adaptable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2023 **What do you like best about AlertOps?** The app is very flexible and easy to use at any skill level **What do you dislike about AlertOps?** It can take a little bit to get used to it but is very good once you get familiar. **What problems is AlertOps solving and how is that benefiting you?** Streamlined out on-call alerts and clarifies what alerts are what. ### 6. Extremely easy to use and configure. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about AlertOps?** Easy to setup out of the box and get support from staff as needed. Very flexible! **What do you dislike about AlertOps?** Difficult to find one, but if I had to pick, would like flexibility of notifications **What problems is AlertOps solving and how is that benefiting you?** Alerts our staff of customer issues as needed. ### 7. Game Changing On Call Experience for SOC Analysts **Rating:** 5.0/5.0 stars **Reviewed by:** Noah H. | SOC Team lead, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2022 **What do you like best about AlertOps?** One of the greatest advantages of utilizing the AlertOps platform as a SOC is being able to get instant notifications to all team members when it truly matters. Being able to integrate with Push notifications, Email, and sms in a triage fashion allows our team to receive the alerts generated through multiple avenues of notification. Additionally, being able to apply an "on-call rotation" setup for the 24 x 7 services with this has been a breeze. **What do you dislike about AlertOps?** One of the downsides, (and this is picky), that I have with AlertOps is the current mobile app you cannot batch close alerts. I'm hoping with the roadmap of progress AlertOps has mapped out that this feature would be applied. **Recommendations to others considering AlertOps:** If you are looking for a great way to manage alerts to your team, AlertOps is the tool that you need. **What problems is AlertOps solving and how is that benefiting you?** The problem that AlertOps is solving for me is how to manage SOC Alerts that trigger, and how to distribute them to all team members of our SOC and our on call teams. AlertOps has been an absolute necessity for our team, and cannot recommend this product enough!!! ### 8. The alerts allow us effectively monitor clients systems 24/7 **Rating:** 5.0/5.0 stars **Reviewed by:** Virginia F. | Service Desk Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2022 **What do you like best about AlertOps?** We can schedule engineers for different shifts and different times to be ONcall. This is very important in our follow the sun model. **What do you dislike about AlertOps?** I have not found anything I dislike yet. **Recommendations to others considering AlertOps:** I think it is an example product to keep tabs on your client-base. Our clients always appreciate when we advise them of any issues especially if we resolve them quickly. AlertOps gives us the ability to stay on top of things before they become a real issue. **What problems is AlertOps solving and how is that benefiting you?** We need the ability to keep close tabs on our client environment so we know about their problems before they do. AlertOps provides the information we need. ### 9. Does exactly what it says it'll do **Rating:** 5.0/5.0 stars **Reviewed by:** John M. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2022 **What do you like best about AlertOps?** Our technicians never miss an after-hours alert. I am alerted when they are missed by the primary. In the 15 months that we've been a customer, our calls never get missed. **What do you dislike about AlertOps?** If it could be a learning system that might help with unnecessary alerts going to the engineers. I imagine this could be fixed with some adjustments to how tickets are created. **What problems is AlertOps solving and how is that benefiting you?** Before, we had an issue of emails getting missed in the vast number of alerts coming into our service board. With AlertOps we've been able to keep the technician from having to stay in their email or the ticketing system after-hours. Now they only get an alert and check it then. More free time for the engineers when they are on-call. ### 10. Unified Alert Portal for all of our Alerting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2022 **What do you like best about AlertOps?** As an MSP we have configured one set and forget it alert workflow for all of our various monitoring tools. We have SLA's and notifications configured for each of our various MSP tools and can tailor each integration to our specific needs. We are also able to utilize the Mobile and Text messaging features for a reliable alert that does not depend on the ability of the source to send them. **What do you dislike about AlertOps?** We are trying to use our AlertOps implementation to the fullest extent we can and find that there are still some beta and developmental changes in the pipeline. The team has been very receptive to new logic and features that can be included in future releases. **Recommendations to others considering AlertOps:** Have ready your needs and end goals for the integrations for AlertOps. Lots of options and it is important to have plans ready for the future. **What problems is AlertOps solving and how is that benefiting you?** AlertOps gives us the ability to aggregate all of our email-based alerts into a central hub for notification and response. Before AlertOps, we had to choose between being spammed by failure and success emails in either our ticketing portal or individual email inboxes. Now we have the tools required to limit notifications to engineers and save our Dispatch hours of their day cleaning up duplicate or irrelevant alerts from our fleet of monitoring tools. ### 11. Great Product with Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mark B. | Networking Enginneer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2022 **What do you like best about AlertOps?** The integration with CW works great, we are able to assign ourself and it syncs with CW **What do you dislike about AlertOps?** There is nothing that I dislike, some cool features would be the ability to Close Loop email from Alert Ops. **What problems is AlertOps solving and how is that benefiting you?** Alerting on-call techs and auto rotation. ### 12. AlertOps is highly customizable which is helps support our business as we grow. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2022 **What do you like best about AlertOps?** We really like the flexibility that AlertOps provides. Adding or removing someone from our on call rotation is significantly easier then what we were using before (OnPage). Also their support is great, Kam specifically helped me build out our entire call tree. **What do you dislike about AlertOps?** The mobile app chimes could be improved to repeat until an alert is assigned. **What problems is AlertOps solving and how is that benefiting you?** Making sure the proper department is alerted based on the time of the day when our clients are experiencing an emergency. ### 13. Takes effort out of on-call scheduling **Rating:** 4.5/5.0 stars **Reviewed by:** Shehbaz B. | Service Delivery Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2022 **What do you like best about AlertOps?** Has made on-call management easy and convenient. Good UI with a nice mobile app and great functionality. **What do you dislike about AlertOps?** Web UI is simple and easy to use, but could be updated a little. **What problems is AlertOps solving and how is that benefiting you?** On-call scheduling needed a better solution and AlertOps has taken the fuss and complications out of it. ### 14. AlertOps review **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph B. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about AlertOps?** Easy to use and configure - AlertOps team is easy to work with. Training users is easy **What do you dislike about AlertOps?** The scheduling system took a bit to figure out, it was counter intuitive at times when adding a new resource to the schedule **What problems is AlertOps solving and how is that benefiting you?** After Hours alerts for clients, On Call is less stressful now as we do not have to wait on a ticket. AlertOps sends it over to the technician, and we have workflow built in to escalate to management as needed. ### 15. Simple, Intuitive and it just works. Backed by an amazing support team. **Rating:** 5.0/5.0 stars **Reviewed by:** Daxter G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2022 **What do you like best about AlertOps?** Their team has been very responsive and helpful throughout implementation and ongoing support. AlertOps is simple to understand, and everything just works. Our techs love the mobile app as it is intuitive and easy to use. **What do you dislike about AlertOps?** Nothing, AlertOps has been very responsive to finding solutions or adding features when needed. **What problems is AlertOps solving and how is that benefiting you?** AlertOps simplifies the logistics of managing our on-call rotation and messaging. ### 16. Monitoring on the go **Rating:** 4.5/5.0 stars **Reviewed by:** David C. | Systems Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about AlertOps?** Normally we have to log into our RMM to alerts but with the app I can monitor on the go and don't have to be glued to a computer. **What do you dislike about AlertOps?** A bit slow loading the data moving between sections. **What problems is AlertOps solving and how is that benefiting you?** The ability to monitor alerts mostly after hours and weekends. ### 17. AlertOps is Excellent product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2022 **What do you like best about AlertOps?** I have been working with the AlertOps over last few months, and I am impressed with the workflow of the alerts. It's super flexible and easy to work on the alerts. Alerts are consistent and allow you to customize according to company requirements. **What do you dislike about AlertOps?** I don't have anything that I dislike about AlertOps **Recommendations to others considering AlertOps:** AlertOps is a good product for customising alerts for Servers and Laptops by tunning it to specific requirements. **What problems is AlertOps solving and how is that benefiting you?** AlertOps is improvising the business needs and making it user-friendly. ### 18. Very easy to use platform and a great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Matt W. | Service Desk Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2022 **What do you like best about AlertOps?** With the SMS, Email and Call alert features - you can easily program the software to follow a schedule. **What do you dislike about AlertOps?** The product is amazing and I have nothing negative to say about AlertOps **What problems is AlertOps solving and how is that benefiting you?** Keep up to date with IT Alerting and the product provides us with timely alerts via Email, Phone and SMS - It has allowed our organisation to adhere to our strict SLA's ### 19. It's Very useful application **Rating:** 4.5/5.0 stars **Reviewed by:** Samjhana A. | Service Desk Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2022 **What do you like best about AlertOps?** It's very easy to use. It's easy to manage the on-call service. **What do you dislike about AlertOps?** There is nothing that I don't like about it **What problems is AlertOps solving and how is that benefiting you?** It helps to keep on track with all the alerts which are come across on support. ### 20. Useful for MSP system monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Cary C. | Help Desk Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2022 **What do you like best about AlertOps?** The Instant notification of system updates. **What do you dislike about AlertOps?** Redundant alerts can be quite cumbersome. **What problems is AlertOps solving and how is that benefiting you?** Allows us to remediate any down systems. ### 21. AlertOps is an excellent tool... **Rating:** 4.0/5.0 stars **Reviewed by:** Sanjay K. | Production Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2022 **What do you like best about AlertOps?** Very User friendly. Most features are very handy. **What do you dislike about AlertOps?** Recently, I noticed that Caller ID information is not available in the logs.. I am in touch with AlertOps team. **Recommendations to others considering AlertOps:** AlertOps is a very easy tool to operate **What problems is AlertOps solving and how is that benefiting you?** I am running a 24 x 7 team and using AlertOps to receive calls from my clients. ### 22. Handy software for Alerting system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2021 **What do you like best about AlertOps?** I can manage all parts of the created alert. It has many contributions and can connect to many tools. API friendly and easy connection. Finally, one of the main reasons besides the software features that I chose AlertOps for our team was Mr. Kamalesh Srikanth's introductions and support. He always finds a solution for the problems and responds so fast! **What do you dislike about AlertOps?** Complexity in some parts and not enough instructions **Recommendations to others considering AlertOps:** I recommend Alertops to the new IT and software companies. **What problems is AlertOps solving and how is that benefiting you?** We are moving our whole company notification system to AlertOps! ### 23. Dont Know What I Would Do Without It **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel S. | Level 1 Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2022 **What do you like best about AlertOps?** simplicity! Gets to the point so I can do what's needed to be done. **What do you dislike about AlertOps?** Honestly nothing I dislike, if I thought of anything I'd be knitpicking. **What problems is AlertOps solving and how is that benefiting you?** A number of problems that us level 1 engineers deal with and as mentioned since it's simple it helps us get the job complete faster. ### 24. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about AlertOps?** It is very simple to navigate and deployment was a breeze. It allows us to schedule on-call resources flexibility. The cost is also very reasonable. **What do you dislike about AlertOps?** Nothing that I can think of at this time. **What problems is AlertOps solving and how is that benefiting you?** Rather than having a static call list with my third party security provider, I am able to give them one number to call and I can manage my team's schedule independently. ### 25. We switched to AlertOps from another competitor. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about AlertOps?** We saved money , the integration works better and we have received more support. Its important that you can reply on your on-call system and Alert Ops works great. **What do you dislike about AlertOps?** Sometimes Connectwise API requires updating the API on Alert Ops which can be a pain. **What problems is AlertOps solving and how is that benefiting you?** After hours call support. We benefit from something that alerts our people and works with our tools. ### 26. Works exactly to our requirements and the support staff are excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2022 **What do you like best about AlertOps?** The alerting and webhooks for OOH issues **What do you dislike about AlertOps?** Nothing I can think of...................... **What problems is AlertOps solving and how is that benefiting you?** Out of hours alerting for on-call engineers and ticket creation. It's very difficult to miss an alert and with the auto-ticket creation that we have setup, we don't miss any first response SLAs ### 27. Good service, but far from perfect **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2022 **What do you like best about AlertOps?** It works and it's quite configurable in the alerting methods it allows **What do you dislike about AlertOps?** The UI is terrible: convoluted, hard to navigate and to understand **What problems is AlertOps solving and how is that benefiting you?** Managing the alerting for the on-call personnel The alerting works fine ### 28. AlertOps has been game changing for our MSP **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2022 **What do you like best about AlertOps?** AlertOps is customizable to meet your needs as an MSP and serve as an on-call solution for your clients. **What do you dislike about AlertOps?** Not much to dislike. But if I was forced to pick something, maybe the UI could be more user friendly? **What problems is AlertOps solving and how is that benefiting you?** This solved our problem around on-call and the reporting and usage of the service. ### 29. Great App **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher S. | CTO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2021 **What do you like best about AlertOps?** Support that picks up and is always willing to help. Great app from the other big guys, same features at a better price point. **What do you dislike about AlertOps?** Connectwise API could be better; I think this is more on the CW side rather than the AlertOPs side, though. **What problems is AlertOps solving and how is that benefiting you?** After-hours scheduling and emergency service calls. ### 30. Has filled a need for our On call nicely **Rating:** 4.5/5.0 stars **Reviewed by:** Brad L. | System Engineer Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2021 **What do you like best about AlertOps?** The Ease of use and schedule for my team **What do you dislike about AlertOps?** Integration to other systems could be a little easier **Recommendations to others considering AlertOps:** It is one of the better services out there for the price. **What problems is AlertOps solving and how is that benefiting you?** On-call scheduling and after-hours alerting ### 31. Using AlertOps **Rating:** 4.5/5.0 stars **Reviewed by:** Hector Heber M. | Independent Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about AlertOps?** Simplicy of use along with the various features that potentially allows us to measure SLA and create teams **What do you dislike about AlertOps?** We have had issues with credit card charges. Having to use a premium account for internations SMS **What problems is AlertOps solving and how is that benefiting you?** We use only to get text messages from email alerts ### 32. Scaleable, modular, workflow powerhouse **Rating:** 5.0/5.0 stars **Reviewed by:** Peter M. | Customer Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2021 **What do you like best about AlertOps?** AlertOps allows me to creatively approach Event Management, and tailor it to my needs. By triggering time-based workflows when some specific fields are populated, the AlertOps platform enables Virtuoso to build integration-specific policies which combine to construct a very scalable Event Management system. Recently, for each customer that require an Event Management service simply means making sure the customer name is spelt correctly in the various source systems - as AlertOps will fire off workflows to fix the Company name, the Agreement, the Configuration, the Ticket Owner, the Status and other ticket attributes within Connectwise to take care of things. **What do you dislike about AlertOps?** The interface is pretty classic (pun intended :D), albeit still functional - however I am aware of a GUI rewrite coming up shortly so not such a biggie. **What problems is AlertOps solving and how is that benefiting you?** As AlertOps ties in with our Connectwise statuses, we can have reduced time with flicking between separate Event Management systems. Another area is in SLA reporting - AlertOps moves the ticket through the various statuses, and as the SLA levels are tied to them, it considerably reduces the time spent to monitor outliers and report SLA adherance. ### 33. AlertOps has Simplified On-Call for our Organization **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler R. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2021 **What do you like best about AlertOps?** The calendaring features, the support we get from the AlertOps team, the reliability of alerts, the amount of process and structure it has brought to our on-call processes. AlertOps has brought a lot of structure and accountability to the way our team handles on-call requests, and has also allowed us to implement more equitable on-call processes for all of our teammates. **What do you dislike about AlertOps?** If I had to give any negatives, I would say that I wish AlertOps had a feature to text an on-call employee at the beginning of their shift to let them know they are now on-call. We have a very short on-call window (one day at a time) and our engineers often don't look at the on-call calendar and then are surprised when they get paged in the middle of the night. **Recommendations to others considering AlertOps:** Alertops offers a lot of features and value for the dollar. Not the cheapest on-call alerting tool out there, but the support is unrivaled and they listen to their userbase, which we really appreciate. We trialed several different on-call solutions before settling on AlertOps and have not been disappointed. **What problems is AlertOps solving and how is that benefiting you?** We solved the problem of a haphazardly-designed on-call process that was hard to hold our engineers accountable to. Prior to AlertOps, we missed alerts, didn't communicate well with our NBH team, and had a lot of client strife around our after-hours processes. Since implementing AlertOps, we have cleaned up our processes considerably, and have had numerous employee and customer compliments about the tool and what it has done for our organization. ### 34. NEVER FAILS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2018 **What do you like best about AlertOps?** I am very happy that I can make an on-call schedule month ahead of time. **What do you dislike about AlertOps?** I dislike that I cannot personalize the voice over when the on-call doesn't answer. **Recommendations to others considering AlertOps:** If you need an active and efficient oncall schedule, AlertOps is the setup you definitely need to use. **What problems is AlertOps solving and how is that benefiting you?** Having an on-call schedule live 24/7, directing the calls to the right person every time and receiving alerts when the on-call doesn't answer. We are a team of professionals. We are part of the emergency response team at our Local Emergency Department, and we cannot miss any calls. ### 35. Great way to reduce email alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Sean H. | Senior Network/Server Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2021 **What do you like best about AlertOps?** Multi-vendor support, simple escalation system, clear and customizable email and text messages, ability to schedule when alert s can reach you by which methods (email OK 24x7, phone only 8x5) **What do you dislike about AlertOps?** Sort of complicated for a general user but anyone uses to ticketing systems should be right at home **Recommendations to others considering AlertOps:** Set up everything as its own receiver/source because those are where you customize. **What problems is AlertOps solving and how is that benefiting you?** Too many emails about alert conditions that clear without intervention to see current status of all of our clients. ### 36. Best IT Alerting Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2021 **What do you like best about AlertOps?** Automation and Integration flexibility!! **What do you dislike about AlertOps?** Always difficult to switch platforms - use Alert Ops services as part of your transition - they know what they are doing **What problems is AlertOps solving and how is that benefiting you?** Automating alerting across multiple platforms and managing staffing/escalation of responses. Stakeholder communication and business continuity application a real plus! ### 37. Cost effective option that works! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2018 **What do you like best about AlertOps?** Alertops is a great product overall and once set up you rarely need to tinker with it because it just works. Its a very stable and reliable product and the cost is much better than the competitors. **What do you dislike about AlertOps?** It can be a little difficult to use but the support docs help and also the support email is very responsive and helpful so these issues are often easy to navigate around. **Recommendations to others considering AlertOps:** If there are any problems or questions contact support as the support is really helpful. **What problems is AlertOps solving and how is that benefiting you?** We are now able to have a regular rotating on call roster for our development team. The team are now better organized and have better notifications around there on call status. They're also able to see ahead of time when they are on call and plan for this. ### 38. Alertops is awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2021 **What do you like best about AlertOps?** This utility keeps us informed when a server goes down 24/7 **What do you dislike about AlertOps?** Waking up at 4 am to fix the server! This program is adjustable to adapt to any business **What problems is AlertOps solving and how is that benefiting you?** We can tailor this for anything ### 39. Alerting made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2018 **What do you like best about AlertOps?** Product is great. It allows for multiple types of configuration and escalation based on rules. The ability to only alert managers if the person on call misses a page is great. Saves from all the constant clutter and noise of multiple alerts when it's not needed. **What do you dislike about AlertOps?** Their interface is a little difficult to learn. I suggest getting training from them on how different configurations function. Other than that, once you know where the rules are and how to configure them it's great. Easy to make updates and check in on the types of alerts once you know how to navigate through the system. **Recommendations to others considering AlertOps:** Make sure all your business rules are configured prior to trying to set this up to help keep things simple. **What problems is AlertOps solving and how is that benefiting you?** The ability to notify on call personnel when there is a system issue or problem. Escalating when needed based on set business rules. When it was first configured in our environment it was a steep learning curve for our administrators and users. ### 40. Flexible **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2019 **What do you like best about AlertOps?** I have used other top rankers service providers for years. Though i came to know and took one trail for AlertOps and had a great experience till now. Loved the Pricing model with such a feature. **What do you dislike about AlertOps?** There is nothing more to dislike in AlertOps. Still, for an advancement, i would suggest bringing more tool integration within it like Jenkins. Also looking for more better and brief documentation. **Recommendations to others considering AlertOps:** If you are looking for simple integration with all-round system, AlertOps will not let you down. **What problems is AlertOps solving and how is that benefiting you?** As a DevOps i have been using it lots of tools along with AWS. With AlertOps and AWS we have integrated AlertOps with SNS topics. Wherewith Not only Cloudwatch but other AWS offerings services pushing alerts to the users with phone calls and SMS or email. ### 41. Good but takes time to learn **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2019 **What do you like best about AlertOps?** There are tons of features that help our daily lives. As soon as it's set up it works well. In rare cases when I need support they are always at hand and very helpful. **What do you dislike about AlertOps?** The user interface needs some tweaking, because at the moment some features are deeply hidden under various dropdowns or seemingly irrelevant sub menus. **Recommendations to others considering AlertOps:** Go for it! **What problems is AlertOps solving and how is that benefiting you?** We provide 24/7 support and it is critical to have an alert delivered to the right person when there is an incident. ### 42. Great Monitoring Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Peter B. | Senior Manager eCommerce Technology, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2019 **What do you like best about AlertOps?** Easy to set up schedules for rotating on-call after hours. Integrations into most monitoring and ticketing tools. **What do you dislike about AlertOps?** Interface is a bit clunky. Would be nice to see a more modern GUI. **Recommendations to others considering AlertOps:** I recommend using AlertOps for anyone in need of real-time alerts for tech stack monitoring and support ticketing. **What problems is AlertOps solving and how is that benefiting you?** Prior to using AlertOps we were fielding urgent requests through a variety of communication channels. With AlertOps we were able to tailor those communications to each specialist's preferred communication method (text, phone call, email). This cut our issue response time in half and has given leadership confidence that all business critical issues are seen by the right people at the right time. ### 43. Great software, awesome support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2019 **What do you like best about AlertOps?** When we started to provide 24/7 support for one of our clients AlertOps was the software suite that we have settled on. It has all the features we needed for the right price. Since we started using them, we never looked back. **What do you dislike about AlertOps?** The user interface is not as intuitive as one would like... but with a bit of practice it can be learnt. **What problems is AlertOps solving and how is that benefiting you?** When we started to provide 24/7 support for one of our clients AlertOps was the software suite that we have settled on. It has all the features we needed for the right price. ### 44. Great tool and support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2019 **What do you like best about AlertOps?** The tools works great and the support is amazing. Every time we needed assistance they were there to help us out. **What do you dislike about AlertOps?** I would like to be able to customize the phone message via web **What problems is AlertOps solving and how is that benefiting you?** We are solving our support evaluating needs. The benefits: it works like charm. ### 45. AlertOps, for when the rest just don't cut it! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2018 **What do you like best about AlertOps?** AlertOps its the best solution when you compare cost and features, they are willing to work with your specific needs to tailor their product to you. If you need something new, they will listen and add it to their roadmap. **What do you dislike about AlertOps?** You need someone to be able to dedicate time into the product to really understand all of the ins and outs. this isn't really a negative because ultimately it is because of all the customization that can be created with each portion. Other products may be more intuitive out of the box but down the road when you want to customize it, it won't be an option. AlertOps has that initially, you just need someone to dedicate a large portion of time to it up front. **Recommendations to others considering AlertOps:** It is well worth the learning curve when comparing features and price point. **What problems is AlertOps solving and how is that benefiting you?** we are able to generate multiple integrations that have a different channel to alarm. The benefits are cost effectiveness and being able to pass the alarm on to our clients if necessary is a great option that can be assessed on a case by case basis instead of having to build different alarms based on who needs them the first time it fires. ### 46. Alert Ops gets the job done **Rating:** 5.0/5.0 stars **Reviewed by:** Isaiah R. | Senior Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2018 **What do you like best about AlertOps?** Staff was helpful and made sure I had the setup I needed. **What do you dislike about AlertOps?** Would like to see an unpaid billing account option. That way our office manager could have an account that permits managing billing and users but would not be on the notify list. EDIT: AlertOps staff reached out to let me know this was available. Upgrading recommendation to a 10! **What problems is AlertOps solving and how is that benefiting you?** In order to meet SLA's we have to provide adequate response times and incident management. We use AlertOps to provide our customers with support so that we can always be reached. **Official Response from Neha Anand:** > Hey Isaiah! Just so you know, we do have an unpaid billing account option! Please contact us at support@alertops.com to have that fixed for you. ### 47. Great system, simple and reliable so far. **Rating:** 4.5/5.0 stars **Reviewed by:** Simon B. | network engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2018 **What do you like best about AlertOps?** It's easy to configure and maintain, and it looks reliable. **What do you dislike about AlertOps?** maybe a bit expensive for the small office that we are, the limitations on the basic plan are tight, but the extra money for the features isn't work it for us, so we have to play with the service to get what we need. **Recommendations to others considering AlertOps:** Simple, easy to deploy, easy to use. Lack of acknowledge with Nagios, but I did not search that much to see how feasible it was. **What problems is AlertOps solving and how is that benefiting you?** Reaching support staff and escalating if required. ### 48. Out of Band Notifications with AlertOps **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff S. | Director of Client Services, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2018 **What do you like best about AlertOps?** I like the ability to have multiple workflows, schedules and various integrations for out of band notifications, ensures we have an option for any situation. **What do you dislike about AlertOps?** The only option we wish was included was the ability to send tones thru notifications **What problems is AlertOps solving and how is that benefiting you?** When our primary toolset is down or we have a critical service that we want to ensure notifications are always sent AlertOps help bridge that gap. ### 49. Alertops has been a huge help with our operations teams **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan O. | Batch Operations Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2018 **What do you like best about AlertOps?** It is easy to use and helps organize our on call teams **What do you dislike about AlertOps?** So far everything has been working the way that we expect and AlerOps support has been tremendous. So there is nothing we dislike as of now. **What problems is AlertOps solving and how is that benefiting you?** We have been able to eliminate on person awake during our batch hours which has been a cost savings for us. ### 50. Excellent Incident Management Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2018 **What do you like best about AlertOps?** Ease of setup and integration with multiple communication channels like Slack, SMS, and VOIP. **What do you dislike about AlertOps?** Scheduling is not very intuitive. Would be helpful to have a more visual scheduling tool. **Recommendations to others considering AlertOps:** Excellent option for incident management. **What problems is AlertOps solving and how is that benefiting you?** Instant communication to all team members for critical incidents. Response times for incidents have been cut by at least 50%. ## AlertOps Discussions - [How can I get ongoing support](https://www.g2.com/discussions/how-can-i-get-ongoing-support) - 1 comment, 1 upvote - [Do you offer Startup or Non-profit pricing or price-matching?](https://www.g2.com/discussions/startup-and-nonprofit-pricing) - 1 comment, 1 upvote - [How many seats do I need?](https://www.g2.com/discussions/user-management) - 1 comment, 1 upvote - [Is there a limit to how many integrations I can have?](https://www.g2.com/discussions/integrations-b80569b1-05b9-46fd-a43e-2e69eb3a6f7b) - 1 comment, 1 upvote - [What are your payment options?](https://www.g2.com/discussions/payment-methods-51d1956b-2e4d-45d2-bd44-e18d434f55fc) - 1 comment, 1 upvote - [View AlertOps pricing details and edition comparison](https://www.g2.com/products/alertops/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+06%3A26%3A55+-0500&secure%5Bsession_id%5D=d4df066e-4d8d-4f63-86ae-ec3385e5606b&secure%5Btoken%5D=33fc8232c7f8f42385d3151f159667164804fdb3af9b37f9d6571973affd895f&format=llm_user) ## AlertOps Features **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Generative AI** - AI Text Generation **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top AlertOps Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (945 reviews) - [xMatters](https://www.g2.com/products/xmatters/reviews) - 4.5/5.0 (769 reviews) - [Opsgenie](https://www.g2.com/products/opsgenie/reviews) - 4.2/5.0 (54 reviews)