--- title: AlertOps Reviews meta_title: 'AlertOps Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 154 reviews by the users' company size, role or industry to find out how AlertOps works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 154 scale: '5' date_modified: '2026-07-14' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # AlertOps Reviews **Vendor:** AlertOps **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 154 ## About AlertOps AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based, Alerting & Real-Time Platform that helps ITOps, DevOps, SecOps, HybridOps, BusinessOps, IndustrialOps and Support teams respond to business-critical incidents better and faster.   With AlertOps you get: ✓ Total Flexibility, no compromises. ✓ End-to-end Workflow Automation. ✓ Full Stack Incident Visibility ✓ Expert Guidance, on-demand. Visit us at: alertops.com and schedule a personalized demo. We will be happy to discuss your use case and show you why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter. ## AlertOps Pros & Cons **What users like:** - Users value the **exceptional alert management** of AlertOps, praising its seamless setup and impressive support throughout the process. (6 reviews) - Users praise the **responsive customer support** of AlertOps, finding them helpful and dedicated to solving issues. (6 reviews) - Users praise the **responsive team collaboration** of AlertOps, enhancing workflows and integration across multiple systems. (6 reviews) - Users appreciate the **exceptional alerting capabilities** of AlertOps, enhancing workflow efficiency and integration effortlessly. (5 reviews) - Users commend AlertOps for its **excellent customer support** , highlighting responsiveness and effective setup assistance. (5 reviews) - Solutions Satisfaction (5 reviews) - Users find the **easy setup** of AlertOps straightforward and supported by responsive customer assistance, enhancing their experience. (4 reviews) - Users find the **ease of use** of AlertOps remarkable, appreciating its simplicity in configuration and integration. (3 reviews) - Users value the **easy integrations** of AlertOps, enhancing their incident management and overall team efficiency. (3 reviews) - All-in-one Solution (2 reviews) **What users dislike:** - Users find the **scheduling issues** in AlertOps can complicate setup, requiring extra steps for specific needs. (3 reviews) - Users find the **interface complex** , which can lead to challenges in navigating the platform effectively. (1 reviews) - Users find the **UI complex** and not always intuitive, despite thorough documentation and responsive support. (1 reviews) - Users report occasional **delays in the webcal feed** to Outlook Calendar, which may be related to Microsoft rather than AlertOps. (1 reviews) - Users find the **distracting design** of AlertOps hampers their overall experience and usability. (1 reviews) - Feature Issues (1 reviews) - Insufficient Information (1 reviews) - Users find the **integration difficulty** with AlertOps challenging due to poor UX and limited filtering options. (1 reviews) - Limited Customization (1 reviews) - Limited Features (1 reviews) ## AlertOps Reviews ### 1. AlertOps used for Helpdesk Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about AlertOps?** I like AlertOps' simplicity. The platform is user-friendly and they have a repository for knowledge base articles that would help you understand the platform better. **What do you dislike about AlertOps?** I have submitted this as feedback already, but I'd like the call recording feature to be added. This is for us in the leadership team, audit the calls for improvement purposes. **What problems is AlertOps solving and how is that benefiting you?** It solves our one big problem about alerting by having a centralized hotline number that our vendors and internal key stakeholders can call. We don't need to issue separate mobile devices and numbers for corporate use, that also eliminates sharing multiple phone numbers with our vendors and users. ### 2. 5 stars for AlertOps! **Rating:** 5.0/5.0 stars **Reviewed by:** Henry O. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2023 **What do you like best about AlertOps?** AlertOps has helped us provide fast tech support to our clients around the clock with minimal expense. The integration with our existing PSA and other systems provides us with almost instant alerts about the things that actually matter. In the past we’ve experimented with other alerting systems that either gave us a lot of noise (too many alerts), or didn’t work reliably. With AlertOps, the system just works. This has given us the ability to monitor our clients systems 24x7x365 without the burden of excessive staffing. **What do you dislike about AlertOps?** Like any highly integrated system, occasionally there are blips where the integrations and connections needs some attention. **What problems is AlertOps solving and how is that benefiting you?** Alert Ops provides us with a high degree of peace of mind that if our clients systems go offline, the right people on our team get alerted right away. Additionally, it provides our team with clarity and accountability when we need to review who is accepting and responding to emergency alerts, and how responsive they are. ### 3. Perfect Support Notification System **Rating:** 5.0/5.0 stars **Reviewed by:** Sharad D. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about AlertOps?** User experience Marketplace integrations Advance grouping of alerts Escalation metrics with multi-level heirarchy **What do you dislike about AlertOps?** Limited outbound integrations Little complicated to setup outbound integrations initially **What problems is AlertOps solving and how is that benefiting you?** Alerting framework which could be integrated with multiple tools and serves all the purpose. ### 4. AlertOps has helped our company be more proactive for clients **Rating:** 5.0/5.0 stars **Reviewed by:** Kristin B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about AlertOps?** Seemlessly connect to our products for monitoring and alerting **What do you dislike about AlertOps?** I don't have any downsides that I am aware of **What problems is AlertOps solving and how is that benefiting you?** It has automated out business response and allowed us to do more with less staff on the clock. ### 5. Game Changer **Rating:** 4.5/5.0 stars **Reviewed by:** Graham W. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about AlertOps?** Alert ops has made a huge difference in our daily workflow. All alerts into a single pane of glass which we can monitor across our team. Reminders when we need them, less noise when we dont. Overall super pleased. **What do you dislike about AlertOps?** The setup can be fairly complex and time consuming however I would say its worth the time you put in and the alert ops support team has been very helpful. **What problems is AlertOps solving and how is that benefiting you?** Alerts for on call, daily voicemails, security alerts. Alerts go to those that need them and reduce alert fatigue. ### 6. Solid & Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2024 **What do you like best about AlertOps?** Once configured, works well and is reliable. **What do you dislike about AlertOps?** Initial setup and configuration is non intuitive and difficult. **What problems is AlertOps solving and how is that benefiting you?** Critical and after hours support alerts. ### 7. Alerts integration **Rating:** 5.0/5.0 stars **Reviewed by:** Metin E. | Application Support Services Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about AlertOps?** It is very nice that it does phone escalation and the correct ordering. Assigning alerts to multiple people and notifying them sequentially **What do you dislike about AlertOps?** I don't have anything negative to write here. **What problems is AlertOps solving and how is that benefiting you?** It ensures that alarms are correctly notified to users and action is taken at the right time. ### 8. Very efficient! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about AlertOps?** Alerts are very fast and allows us to be informed on high priority issues ASAP. **What do you dislike about AlertOps?** I haven't used it enough to know of any faults. **What problems is AlertOps solving and how is that benefiting you?** Numerous things, the biggest of which are site/server outages so it's great to be able to tackle those quickly. ### 9. Never miss an important ticket **Rating:** 5.0/5.0 stars **Reviewed by:** Maurice E. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about AlertOps?** The system is easy to navigate and it works extremely well. After configuring what we needed, we have had no issue. It is easy to use and integrates seamlessly. Implementation was easy as the team helped EVERY step of the way. **What do you dislike about AlertOps?** I have not com accross anything I do not like. The system has been very solid. **What problems is AlertOps solving and how is that benefiting you?** AlertOps allows each member of the team to know when a high priority ticket is entered and allows the team manager to assign the issues rapidly. ### 10. AlertOps solved our escalation support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about AlertOps?** Easy to implement across our team with minimal training required. **What do you dislike about AlertOps?** Single Sign-On should be available on all plans instead of Premium. **What problems is AlertOps solving and how is that benefiting you?** Keeping track of which technician is on-call. ### 11. A1 Support !! **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan L. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about AlertOps?** AlertOps has been indispensable for delivering cost-effective, around-the-clock tech support with reliable ConnectWise integration. Users commend its flexibility, detailed customization, and sleek design, making it an irreplaceable tool for seamless operations. The support team offered me efficient and quick support every time I needed it. **What do you dislike about AlertOps?** Need to improve French translation. It's not bas but can be improve. **What problems is AlertOps solving and how is that benefiting you?** We needed a tool that could be integrated into the phone system and our ticketing. ### 12. Excellent **Rating:** 4.5/5.0 stars **Reviewed by:** Darius L. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2023 **What do you like best about AlertOps?** It tracks all after-hours alerts, and it's customized to your needs. Support is really good and responsive and relatively easy to implement. **What do you dislike about AlertOps?** There could be a better way to integrate the call routing with your existing phone system than using their auto attendant. **What problems is AlertOps solving and how is that benefiting you?** It helps us effectively track critical alerts that come in after hours, and it helps us be available for 24/7 emergency response. ### 13. The best paging platform for MSPs **Rating:** 5.0/5.0 stars **Reviewed by:** Colby R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about AlertOps?** First-class integration with MSP toolsets like PSAs. Super helpful implementation support that's really motivated to see the platform adopted and used successfully. MPS-friendly pricing plan. **What do you dislike about AlertOps?** Slightly confusing configuration interface, but the implementation team teaches you the nuts and bolts to get you going quickly. **What problems is AlertOps solving and how is that benefiting you?** We have a complicated after-hours program that AlertOps makes simple to operationalize. ### 14. Versatile SaaS Solution with Exceptional Support: **Rating:** 5.0/5.0 stars **Reviewed by:** Vladi B. | Customer Support Tech Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about AlertOps?** The tool is very versatile and provides a lot of options even for concern cases. They have excellent customer support. Easy to integrate with Zendesk. Easy to use. **What do you dislike about AlertOps?** Shifts override feature is a bit unintuitive. **What problems is AlertOps solving and how is that benefiting you?** Providing 24/7 oncall service for our own customer base. It helped us replace our rigid legacy system. ### 15. Simplicity and Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron H. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2022 **What do you like best about AlertOps?** It made our on call headaches go away and allowed us to focus on what we do best. **What do you dislike about AlertOps?** API is a little clunky but they are working on it! **What problems is AlertOps solving and how is that benefiting you?** Missed emergency calls and staff schedule management issues ### 16. Best solution we found for managing system alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Barry J. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2023 **What do you like best about AlertOps?** The fuctionality, features and value are the top reasons we chose this solution. Once we got it up and running, we had no issues and we are really satisfied with AlertOps. **What do you dislike about AlertOps?** Configuration was a bit challenging at times but once we reached out to support, who were very quick in responding to our needs, we were good to go. We were up and running in avery short period of time. **What problems is AlertOps solving and how is that benefiting you?** Our after-hours on-call techs use AlertOps for user support via call routing and also for IT alerts for our critical systems. ### 17. Outstanding Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Caleb S. | Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2022 **What do you like best about AlertOps?** The absolute flexibility to mold the product to do anything you need. We are using AO to ingest alerts from data sources that cannot integrate into our ticketing system. AO allows us to add transformations, manipulate the data, and then pass it to our ticketing system and alert the correct team(s). The ability to ingest and process data from basically anything is absolutely unbeatable in any of the other solutions we looked at. Our SE is engaged and often helps build out our workflows and guides us on our objectives. **What do you dislike about AlertOps?** Some of the logic is convoluted and we have to work with support to understand what we need to change to get the intended results. Sometimes it seems the roadmap is not solid (I know roadmaps can change), but some of the ML components seem to keep being delayed, and we could benefit greatly from the ML components when they arrive. I don't know that this is so much a complaint or something I dislike, but I am excited to have access to that component. It is important to note that you will want to work with the AO team prior to implementation to make sure you map out your key objectives and what you want to accomplish with the platform. **What problems is AlertOps solving and how is that benefiting you?** We have been able to add a good level of automation to close auto resolved tickets that our ticketing system/platforms wouldn't have been able to, allowing us to reduce our staffing needs and removing much of the alert fatigue we had previously. AlertOps allows us to build a rotating schedule for our engineers on-call schedule. We have been able to cut down after hours noise by setting alert thresholds to ensure we are only responding to true events. ### 18. Much Better than the Alternatives! **Rating:** 5.0/5.0 stars **Reviewed by:** Alex B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about AlertOps?** We've used a few different products to help our on-call staff and we really like AlertOps compared to some of the other offerings out there. The app interface is simple and easy to understand. The alerts have great customizability and are real easy to tailor to our specific needs. All in all, it is a really great tool for letting us know when something needs to be addressed. **What do you dislike about AlertOps?** It would be nice to have more information regarding the team schedule available at a glance. I think if we could see a calendar view with the ability to see who is on call what day would be very helpful. **What problems is AlertOps solving and how is that benefiting you?** Server offline alerts and emergencies that don't trigger our ticketing alert policies. We find that we are able to silence false alarms much easier without having to devote a lot of time to getting logged into our systems to verify. ### 19. OnCall Headaches Finally Found Relief! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff L. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2023 **What do you like best about AlertOps?** Fantastic platform. The team at AlertOps has done a fantastic job creating the perfect platform for handling after hours alerts for our service team. Once we implemented the service, we were finally able to sort out all of the non-critcal alerts and reduce the noise! **What do you dislike about AlertOps?** Setup was a little complex. The support team was fantastic and assisted us with the configuration. **What problems is AlertOps solving and how is that benefiting you?** Reducing the noise with critical alerts that come to our service team after hours. ### 20. Best On-Call Option Available **Rating:** 5.0/5.0 stars **Reviewed by:** Emily B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about AlertOps?** AlertOps has made configuring and using an on-call program easy not only for the admin side but also for the user side. I am confident that my alerts will be received by technicians and reviewed within a timely manner, and if alerts are not being delivered as I would assume I am able to track and trace through the alert logs to find issues I may have caused while editing my integrations or schedules. The support team is always a pleasure to work with at Alert Ops as well -- positive, helpful, and personable. They understand the stress of alerts flowing properly and are always eager to assist with questions or assistance with creating new measures of alerts. **What do you dislike about AlertOps?** I honestly cannot think of a dislike while using AlertOps. My only suggestion would be to allow admins to edit maintenance windows created without having to edit it to expire, and re-create the window fresh -- or a copy option would be nice. **What problems is AlertOps solving and how is that benefiting you?** Confirming that my technicians are being alerted and if they are not giving me access to the tools and resources to see why they are not. I have used other on-call systems, and this one is the best. ### 21. Effective solution, but could be improved **Rating:** 2.5/5.0 stars **Reviewed by:** Luca C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about AlertOps?** - It's good to have the possibility to setup teams and multiple schedules for the team - AlertOps can be integrated with Slack. Therefore our support team can create a ticket directly from slack instead of having to go to the AlertOps website - Great that you can set up multiple ways of getting notified. You can customize it in a way that suits your specific needs (e.g., mobile app notification first, then text message and finally call) - Having a mobile app to monitor the **What do you dislike about AlertOps?** - The mobile app should be improved to make it easier to understand who is on-call at that time, especially if that person is you. It could be a great addition to have a widget to add on the home screen reminding you if you´re on-call or not or even a notification about being on call at a particular time (e.g., notify me that I'll be on call from tomorrow) - Changing schedules could be tricky. We faced issues when we wanted to add a new person to the team or when changing shifts, and the best way of doing so was to create a new schedule, but that's not that intuitive. **What problems is AlertOps solving and how is that benefiting you?** Having someone on-call to fix issues with production environments that require timely intervention. AlertOps is helping us define a schedule such as everybody on the team can contribute in the support role. ### 22. Excellent customer service and knowledgeable professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2023 **What do you like best about AlertOps?** It allows for streamlining the dispatching process through automation, eliminating long hold times. The Application keeps logs and is a valuable resource for historical data. The Price is competitive with other companies that provide a similar service. **What do you dislike about AlertOps?** The bug that comes to mind is the random bugs that come along with rotating an automated call list. Customer service has been quick to help resolve the issues but they still happen at unpredictable intervals. **What problems is AlertOps solving and how is that benefiting you?** Automatically rotating through and queuing voice calls to get technicians onsite quickly, which allows us to be more efficient with reduced response times. ### 23. Great Product! **Rating:** 4.0/5.0 stars **Reviewed by:** Chris F. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2023 **What do you like best about AlertOps?** We love how customizable the scheduling is to be able to accommodate our after hours rotation. The mobile app also works well while you are oncall. **What do you dislike about AlertOps?** To fully automate our rotation, if we could make a schedule of just select dates, so our holiday schedule could be set at the beginning of the year and left to rotate all year, that would be great. **What problems is AlertOps solving and how is that benefiting you?** It helps us alert our team when we are oncall after hours and weekends. ### 24. AlertOps is awesome! **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff L. | Senior Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2023 **What do you like best about AlertOps?** AlertOps really helps our team stay in contact when issues arise. We can immediately see who is working on an issue, escalate if needed, and even close the ticket all in the app. **What do you dislike about AlertOps?** Have not really encountered any issues we don't like and we use it on a daily basis, so that says a lot! **What problems is AlertOps solving and how is that benefiting you?** AlertOps can alert us through detection integration with other services when a server is down, and from voicemails from our users. We don't miss anything! ### 25. Perfect fit as a PagerDuty replacement **Rating:** 4.5/5.0 stars **Reviewed by:** Jason H. | Solution Architect/Web Performance Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2022 **What do you like best about AlertOps?** The AlertOps cost compared to the previous legacy-priced PagerDuty account is significantly less for the same features. The onboarding process was smooth, with only a few hiccups in the transition of specific PagerDuty customizations. The ongoing technical account support is fantastic. **What do you dislike about AlertOps?** The site's UX could be improved and modernized. Some features auto-save without an obvious indication, whereas some do not. There are a few gaps in the response workflow that need to be filled. I've opened a few feature requests to help in that area. The On-Call and Response Schedule preview needs to be revamped. The online documentation needs a lot of work and more detailed content. **What problems is AlertOps solving and how is that benefiting you?** I have replaced our previous Incident Responses and Management tool - PagerDuty. While PagerDuty is an excellent tool in its own right, it is too costly for the specific use case. I found AlertOps could replace all existing functional requirements and significantly reduce costs. ### 26. Very easy and straight forward to use! **Rating:** 4.0/5.0 stars **Reviewed by:** Mason C. | System Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about AlertOps?** I thoroughly enjoy that if I don't respond to the alert in the app, the app will attempt to text or call me to notify me about the alerts. This makes sure no alert is missed which is crucial for any provider. **What do you dislike about AlertOps?** I admittedly haven't noticed any significant downfalls with this application. My only gripe would be if you are attempting to swap on-call schedules with someone else, it can be confusing. However, I'm unsure if the app or the current configurations cause that. **What problems is AlertOps solving and how is that benefiting you?** It solves an accountability issue. With AlertOps, someone will always be notified, streamlining how we deal with those alerts. The app makes sure no tables are left unturned. ### 27. Detailed Alerts **Rating:** 4.5/5.0 stars **Reviewed by:** Cameron H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2023 **What do you like best about AlertOps?** AlertOps integrates well with Connectwise and my experience with calls have been more useful beyond "server is down" when compared to other alert notifications that I've received before. **What do you dislike about AlertOps?** While it's nice to have a rep, there is not enough training material. **What problems is AlertOps solving and how is that benefiting you?** It integrates well with connectwise and pulls information from our tickets. ### 28. Alertops is an extremely useful tool for on-call **Rating:** 5.0/5.0 stars **Reviewed by:** Matt U. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about AlertOps?** AlertOps is a fantastic tool for oncall rotations. It allows me to turn off my work brain until I get an alert. i love the multiple ways it contacts you, so that you won't necessarily miss an alert! **What do you dislike about AlertOps?** One option is I would like to see more customization. There could be more sounds in the app for alerts, for example. **What problems is AlertOps solving and how is that benefiting you?** When our clients have an emergency, they can call our number and leave a voice message, and I am able to receive that message to review it and see what the issue is quickly. ### 29. Good product **Rating:** 3.5/5.0 stars **Reviewed by:** Andrew C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2023 **What do you like best about AlertOps?** The versatility of the options per user makes work a lot easier to do. **What do you dislike about AlertOps?** That it makes my life too easy. I like a challenge. **What problems is AlertOps solving and how is that benefiting you?** Allowing tech to be notified when there is an incident for oncall schedule. ### 30. Excellent App **Rating:** 5.0/5.0 stars **Reviewed by:** Scott C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about AlertOps?** It works every time. I have never once had an issue. This app keeps everyone accountable. **What do you dislike about AlertOps?** I wish the font size and color was adjustable. **What problems is AlertOps solving and how is that benefiting you?** Its solving the time between notification and action issue. ### 31. AlertOps Is the On-Call Service You Are Looking For **Rating:** 5.0/5.0 stars **Reviewed by:** Matt K. | Tools and Security Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2022 **What do you like best about AlertOps?** * Connectwise integration is top notch! Two way integration so we can close or assign tickets directly from AlertOps app * Alerting options are highly customizable. Whether you have one tech on call or need a clear escalation path for alerts, AlertOps has you covered! * Support and onboarding techs are amazing! Our onboarding tech listened to our needs and helped design a system that does what we want. Whenever we've had a question or problem, support has responded quickly and knowledgeably. **What do you dislike about AlertOps?** It's really hard to think of downsides for AlertOps. If I had to pick something, I think the MS Teams integration could be more robust. As it stands, the customization options for that integration are limited. So sometimes our Teams channel gets overrun with AlertOps chatter. **What problems is AlertOps solving and how is that benefiting you?** We were using an email to SMS system to alert our OnCall techs, and it just wasn't working consistently. Sometimes cell carriers would block the incoming message, so we would miss important alerts. AlertOps gives us confidence that when a partner calls in after hours, we are going to get that alert. ### 32. Easy & Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about AlertOps?** I don't have to have my work computer constantly fired up and I can live my life while on "alert" for the after hours or emergency service tickets! **What do you dislike about AlertOps?** Not really too much to dislike! I like the product! **What problems is AlertOps solving and how is that benefiting you?** When our HQ is down for the weekend, Alert Ops fills in the gaps of the Human component. We don't need 3 peeps sitting in front of a computer. Alert Ops notifies us! ### 33. Increased Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Tanner B. | Voice Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2023 **What do you like best about AlertOps?** AlertOps keeps our staff on top of after-hours emergencies and alerts. With multiple alert options, our team can always assist our clients' needs no matter the time! **What do you dislike about AlertOps?** With our current implementation, we are unable to see other teams' schedules and viewing your next on-call slot can be a little clunky with the current calendar implementation. **What problems is AlertOps solving and how is that benefiting you?** Our team used to struggle with after-hours calls being missed. With AlertOps, a team member is alerted in several ways, preventing calls from slipping through the cracks. ### 34. Solid on-call management app for an MSP **Rating:** 4.5/5.0 stars **Reviewed by:** Rob S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2023 **What do you like best about AlertOps?** The platform is incredibly flexible and allows for various integration and calendar/scheduling needs. We had been using PagerDuty and found AlertOps to be much more flexible. **What do you dislike about AlertOps?** Because of its complexity, its configuration and options can be overwhelming at the start. Their documentation and support is top notch though so we were over any hurdles in short order. **What problems is AlertOps solving and how is that benefiting you?** We were using PagerDuty and had to change our processes in order to work within their platform. With AlertOps we were able to integrate into our ticketing system better than PagerDuty could and use the processes and procedures our team had designed for our internal needs. ### 35. Great solution for on call team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about AlertOps?** It was very simple to setup on call schedules. Integration with connectwise was great and auto generated tickets for my team. **What do you dislike about AlertOps?** The connectwise integration is a bit complicated. Substituting on call techs can be challenging without messing up the schedule. **What problems is AlertOps solving and how is that benefiting you?** After hours on call alerting for emergency calls from clients. ### 36. Works as advertised I think **Rating:** 2.5/5.0 stars **Reviewed by:** Andrew P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about AlertOps?** It has multiple ways to notify me in case I miss the first opportunity **What do you dislike about AlertOps?** I am required to use it for work by my employer **What problems is AlertOps solving and how is that benefiting you?** When we get tickets in the middle of the night, it wakes me up. Not sure that's a benefit to me, but it seems to be a benefit to my employer. ### 37. AlertOps gets critical alerts out to your service team 24/7 **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon B. | VP of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2022 **What do you like best about AlertOps?** The web interface and mobile app are easy to use and intuitive. Service and support is also great. They worked with us through the implementation to get all of the integrations working that we needed and didn't just point us to a KB article and leave us to figure it out on our own. The few times we've needed support, we've gotten someone who knows the system thoroughly. They even helped us implement a more complex, nested on-call rotation after the initial deployment at no extra charge. **What do you dislike about AlertOps?** The only weakness I've come across is in the reporting. There are some report views in the system but it would be great if there were the ability to write custom reports or maybe more built-in reports. When I brought this up, one of the managers scheduled a call with me and asked for my input that he could take back to the developers to get on the roadmap, so maybe these are coming soon. **What problems is AlertOps solving and how is that benefiting you?** AlertOps provides the ability for other monitoring systems, like StatusCake or Connectwise Automate to notify our on-call technician (or their backup, or their manager) when a critical down situation is detected. As long as we build our schedule and have everyone's contact information in, AlertOps does the rest. ### 38. Good for a Small to Medium business MSP. **Rating:** 4.0/5.0 stars **Reviewed by:** Michael C. | System Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2023 **What do you like best about AlertOps?** Multiple forms of communication to allow you to be properly informed. Schedule in the app as well as ticket information. **What do you dislike about AlertOps?** Application looks a bit clunky and has had some crash issues on my iPhone. **What problems is AlertOps solving and how is that benefiting you?** Allows On-Call techs to receive alerts regarding critical infrastructure and allow us to respond appropriay. Assist weekend technicians. ### 39. AlertOps Review **Rating:** 4.0/5.0 stars **Reviewed by:** Jason H. | NOC Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2022 **What do you like best about AlertOps?** I like the notification options available (email, text, push notification), and I also like how intuitive the web portal and mobile app are to navigate. **What do you dislike about AlertOps?** The main thing I would like improved is some sort of recording of a user's phone number immediately when they call. As it stands now, if a user calls and hangs up without leaving a voicemail or I answer and there's some sort of call connection problem and I can't hear them, I have no way of checking what number they called from and calling them back. **What problems is AlertOps solving and how is that benefiting you?** We use AlertOps for our after-hours on-call rotation and it has been effective in alerting us quickly when a high priority issue has occurred during off hours and requires the attention of a technical resource. ### 40. A review in excellence from an incredible platform **Rating:** 5.0/5.0 stars **Reviewed by:** ryan g. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2023 **What do you like best about AlertOps?** I like that I dont always need to be tied to my computer or Teams to get a notification. **What do you dislike about AlertOps?** The only qualm I have is that viewing the assignment calendar for the whole team is little frustrating. **What problems is AlertOps solving and how is that benefiting you?** Properly notifying us of emergent issues and client outages. ### 41. AlertOps Review **Rating:** 4.0/5.0 stars **Reviewed by:** Lawrence B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about AlertOps?** Allows users to contact us for off-hours support issues. I can get alert messages on my mobile phone. **What do you dislike about AlertOps?** I sometimes get multiple alerts in rapid succession for the same issue. **What problems is AlertOps solving and how is that benefiting you?** Lets us respond to issues during non-work hours ### 42. Works as intended **Rating:** 2.5/5.0 stars **Reviewed by:** Dan S. | Model Risk Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about AlertOps?** It allows me to receive critical information in a timely fashion, and it has been reliable. **What do you dislike about AlertOps?** I don't know of any downsides to AlertOps **What problems is AlertOps solving and how is that benefiting you?** AlertOps provides the ability to distribute critical messages to employees in a timely fashion. ### 43. Easy being called, hard to set up **Rating:** 3.5/5.0 stars **Reviewed by:** Ivan B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2023 **What do you like best about AlertOps?** The easiest way to configure on call methods I found. **What do you dislike about AlertOps?** The hardest way to get and maintain on call history I found **What problems is AlertOps solving and how is that benefiting you?** Having someone technical on call when the support team needs technical support. ### 44. Intuitive and easy to use and integrate with monitoring tools. **Rating:** 4.0/5.0 stars **Reviewed by:** Nikola M. | System Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2022 **What do you like best about AlertOps?** AlertOps is simple and easy to use. It is very reliable, once we got it up and running, it worked almost without any maintenance or issues. The low price is also one of the major advantages over the competition. There are many predefined integrations with monitoring tools. Besides that, we had a feature request for Zabbix integration and AlertOps support team was very helpful and our request was successfully resolved. Our integration with PRTG works just fine and we rely on that heavily. **What do you dislike about AlertOps?** Mobile application doesn't have a Bulk Close option so we had to close one by one alert. Also, the web GUI doesn't show all the alerts if you choose longer time window (e.g. 90 days), but we understood it's a bug and that it should be fixed in some future release. **What problems is AlertOps solving and how is that benefiting you?** We monitor our customer's infrastructure with PRTG and Zabbix. We use integration with AlertOps to achieve fully automated alerting and dispatching and to maintain reliable 24/7 support service for our customers. ### 45. Fast and efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Skyler B. | Systems Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2023 **What do you like best about AlertOps?** It's persistent. I also like how loud the alert sound is. It really gets your attention! **What do you dislike about AlertOps?** How much spam it can generate on your phone if you don't acknowledge the alert quickly enough. **What problems is AlertOps solving and how is that benefiting you?** It solves alerts and outages being overlooked. ### 46. Used for OnCall rotation at an MSP **Rating:** 4.0/5.0 stars **Reviewed by:** David V. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2023 **What do you like best about AlertOps?** Seems simple enough to find alerts, and manage them **What do you dislike about AlertOps?** So far nothing I can see is an issue with the app. **What problems is AlertOps solving and how is that benefiting you?** Helps to manage OnCall and not have to use my personal number ### 47. Alert Ops Review **Rating:** 4.0/5.0 stars **Reviewed by:** Reymond N. | Systems Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2023 **What do you like best about AlertOps?** what i like best about alertops is the staged alerting system **What do you dislike about AlertOps?** what is least helpful about alertops is the occassionally unclear scheduling **What problems is AlertOps solving and how is that benefiting you?** alertops is solving the issue of effectively alerting technicians during incidents ### 48. AlertOps for after hours support **Rating:** 4.5/5.0 stars **Reviewed by:** Rod V. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2022 **What do you like best about AlertOps?** Being able to manage user schedules for our on call schedule. Once we figured that out, it is pretyy simple to make changes or set coverage when someone isn't available. **What do you dislike about AlertOps?** Tickets don't get opened for calls that come in if the caller hangs up. It would be a great benefit as we'd be able to follow up with our users and show that extra care. **What problems is AlertOps solving and how is that benefiting you?** AlertOps has helped us with solving our on call coverage and has provided a solid rotation aspect for every little maintenance. Our resource get timely messages regarding incoming calls from users and alerts that are opened. ### 49. Great App! **Rating:** 5.0/5.0 stars **Reviewed by:** blake t. | Onsite IT Tech, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2023 **What do you like best about AlertOps?** It keeps me in the loop and alawys at the finger tips of my clients **What do you dislike about AlertOps?** Nothing, Just being on call. The app itself works better than a phone call **What problems is AlertOps solving and how is that benefiting you?** Missing on calls, we havent since ### 50. Using AlertOps for managing 24/7 alerts **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2023 **What do you like best about AlertOps?** AlertOps is a cost effective solution that has easy to use interfaces. I can access it from any device and quickly view what is alerting. **What do you dislike about AlertOps?** The calendar view of the schedules could be improved to better show the effect of having multiple schedules active at once. **What problems is AlertOps solving and how is that benefiting you?** At allows us a single source for alerting to problems from all of our monitoring tools ## AlertOps Discussions - [How can I get ongoing support](https://www.g2.com/discussions/how-can-i-get-ongoing-support) - 1 comment, 1 upvote - [Do you offer Startup or Non-profit pricing or price-matching?](https://www.g2.com/discussions/startup-and-nonprofit-pricing) - 1 comment, 1 upvote - [How many seats do I need?](https://www.g2.com/discussions/user-management) - 1 comment, 1 upvote - [Is there a limit to how many integrations I can have?](https://www.g2.com/discussions/integrations-b80569b1-05b9-46fd-a43e-2e69eb3a6f7b) - 1 comment, 1 upvote - [What are your payment options?](https://www.g2.com/discussions/payment-methods-51d1956b-2e4d-45d2-bd44-e18d434f55fc) - 1 comment, 1 upvote - [View AlertOps pricing details and edition comparison](https://www.g2.com/products/alertops/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-16+02%3A23%3A49+-0500&secure%5Bsession_id%5D=61c50734-5807-457b-9e8e-e4f6ff0d152c&secure%5Btoken%5D=b46d6801a6105292bfbc39abbe74fe0c81da2a04b9ea63a78e853fb952fee350&format=llm_user) ## AlertOps Features **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Generative AI** - AI Text Generation **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top AlertOps Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (944 reviews) - [xMatters](https://www.g2.com/products/xmatters/reviews) - 4.5/5.0 (770 reviews) - [Opsgenie](https://www.g2.com/products/opsgenie/reviews) - 4.2/5.0 (54 reviews)