--- title: AlertOps Reviews meta_title: 'AlertOps Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 154 reviews by the users' company size, role or industry to find out how AlertOps works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 154 scale: '5' date_modified: '2026-07-17' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # AlertOps Reviews **Vendor:** AlertOps **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 154 ## About AlertOps AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based, Alerting & Real-Time Platform that helps ITOps, DevOps, SecOps, HybridOps, BusinessOps, IndustrialOps and Support teams respond to business-critical incidents better and faster.   With AlertOps you get: ✓ Total Flexibility, no compromises. ✓ End-to-end Workflow Automation. ✓ Full Stack Incident Visibility ✓ Expert Guidance, on-demand. Visit us at: alertops.com and schedule a personalized demo. We will be happy to discuss your use case and show you why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter. ## AlertOps Pros & Cons **What users like:** - Users appreciate the **effective alert management** of AlertOps, praising its reliability and excellent support during setup. (6 reviews) - Users praise AlertOps for its **responsive customer support** and excellent knowledge base, enhancing overall satisfaction and experience. (6 reviews) - Users value the **excellent team collaboration** in AlertOps, enhancing workflow efficiency and system integration. (6 reviews) - Users praise the **exceptional alerting capabilities** of AlertOps, enjoying high efficiency and excellent support throughout implementation. (5 reviews) - Users praise the **exceptional customer support** and efficient deployment experience with AlertOps, enhancing overall satisfaction. (5 reviews) - Solutions Satisfaction (5 reviews) - Users find the **easy setup** of AlertOps straightforward and supported by responsive customer assistance, enhancing their experience. (4 reviews) - Users find the **ease of use** of AlertOps remarkable, appreciating its simplicity in configuration and integration. (3 reviews) - Users value the **easy integrations** of AlertOps, enhancing their incident management and overall team efficiency. (3 reviews) - All-in-one Solution (2 reviews) **What users dislike:** - Users find **scheduling issues** with AlertOps challenging, requiring extra steps for specific needs and updates. (3 reviews) - Users find the **interface complex** , which can hinder ease of navigation and overall user experience. (1 reviews) - Users find the **complex UI** challenging due to limitations and non-intuitive functionality, despite good support and documentation. (1 reviews) - Users experience occasional **delays** in the webcal feed to Outlook Calendar, affecting integration performance. (1 reviews) - Users find the interface **distracting and clunky** , suggesting it requires improvement for better usability. (1 reviews) - Feature Issues (1 reviews) - Insufficient Information (1 reviews) - Users find the **integration difficulty** with AlertOps challenging due to poor UX and limited filtering options. (1 reviews) - Limited Customization (1 reviews) - Limited Features (1 reviews) ## AlertOps Reviews ### 1. Great alerting/escalation service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2018 **What do you like best about AlertOps?** The pricing for a small team is much better than some of the larger escalation services out there. **What do you dislike about AlertOps?** The mobile app doesn't allow custom notification/ringers **What problems is AlertOps solving and how is that benefiting you?** We are helping engage the correct on-call person/s, and reducing the need for a tier1 team to perform this escalation. ### 2. AlertOps did exactly what we needed. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2018 **What do you like best about AlertOps?** Good tools, easy to use, worked as advertised. **What do you dislike about AlertOps?** Weirdly hard to pay for. Had to contact support to buy. **What problems is AlertOps solving and how is that benefiting you?** Needed outage alerts for a demo. **Official Response from Neha Anand:** > Hi! Thanks for the awesome feedback. We hadn't realized that the billing page is hard to find, so we will fix that ASAP. ### 3. Useful alerting tool for services **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2018 **What do you like best about AlertOps?** Alerts engineers in a timely manner when a service isn't operating as expected **What do you dislike about AlertOps?** Doesnt include analytics so that we can determine what alarms would be good to add to respond to **What problems is AlertOps solving and how is that benefiting you?** Maintaining our service so that it doesnt go down ### 4. Alert Ops Great Product for Oncall IT Support Staff **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2017 **What do you like best about AlertOps?** Very easy to set up with our environment. **What do you dislike about AlertOps?** Some setting can be hard to understand. But support was helpful to figure it out. **Recommendations to others considering AlertOps:** If you weigh the cost for a on prem software. In the end this will save you money. at some point that on prem software will cost you more each year. Where this one the cost says pretty much the same each year. **What problems is AlertOps solving and how is that benefiting you?** Needed something that would support all devices. that was a problem with the older software. And the price on this software cost less per a year. ## AlertOps Discussions - [How can I get ongoing support](https://www.g2.com/discussions/how-can-i-get-ongoing-support) - 1 comment, 1 upvote - [Do you offer Startup or Non-profit pricing or price-matching?](https://www.g2.com/discussions/startup-and-nonprofit-pricing) - 1 comment, 1 upvote - [How many seats do I need?](https://www.g2.com/discussions/user-management) - 1 comment, 1 upvote - [Is there a limit to how many integrations I can have?](https://www.g2.com/discussions/integrations-b80569b1-05b9-46fd-a43e-2e69eb3a6f7b) - 1 comment, 1 upvote - [What are your payment options?](https://www.g2.com/discussions/payment-methods-51d1956b-2e4d-45d2-bd44-e18d434f55fc) - 1 comment, 1 upvote - [View AlertOps pricing details and edition comparison](https://www.g2.com/products/alertops/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+06%3A17%3A43+-0500&secure%5Bsession_id%5D=8a0bdc22-961a-4cac-b90d-d427ed41ffbe&secure%5Btoken%5D=6cb1dd3f46fd496acf027bc5a16f35e71225821a22a8b41ad0be27a5df962162&format=llm_user) ## AlertOps Features **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Generative AI** - AI Text Generation **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top AlertOps Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (944 reviews) - [xMatters](https://www.g2.com/products/xmatters/reviews) - 4.5/5.0 (769 reviews) - [Opsgenie](https://www.g2.com/products/opsgenie/reviews) - 4.2/5.0 (54 reviews)