# AlertOps vs Opsgenie Comparison

| | AlertOps | Opsgenie | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 153 | 53 | 
| **Largest Market Segment** | Small-Business (72.2% of reviews) | Mid-Market (54.7% of reviews) | 
| **Entry Level Price** | $0.00 5 Users Maximum -Per Month - Billed Annually | No pricing available | 

---
## Top Pros & Cons

### AlertOps

Pros:
- Alert Management (8 reviews)
- Customer Support (7 reviews)

Cons:
- Scheduling Issues (4 reviews)
- Complex UI (2 reviews)

### Opsgenie

Pros:
- Alerting System (1 reviews)
- Alert Management (1 reviews)

Cons:
- Learning Curve (1 reviews)
- Steep Learning Curve (1 reviews)

---
## Ratings Comparison
| Rating | AlertOps | Opsgenie | 
|---|---|---|
  | **Meets Requirements** | 9.2 (134 reviews) | 8.8 (41 reviews) | 
  | **Ease of Use** | 8.8 (134 reviews) | 8.4 (41 reviews) | 
  | **Ease of Setup** | 8.4 (94 reviews) | 8.2 (25 reviews) | 
  | **Ease of Admin** | 8.8 (87 reviews) | 8.6 (23 reviews) | 
  | **Quality of Support** | 9.3 (115 reviews) | 8.5 (31 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (86 reviews) | 8.6 (22 reviews) | 
  | **Product Direction (% positive)** | 9.1 (123 reviews) | 9.1 (38 reviews) | 

---
## Pricing

### AlertOps

#### Entry-Level Pricing

Plan: Starter Pack

Price: $0.00 5 Users Maximum -Per Month - Billed Annually

Description: Easy on-call scheduling, unlimited API calls, enriched alerts & on-line help 

Key Features:
- Try For Free - Industry Leading Incident Alerting Features 

[Browse all 4 editions](https://www.g2.com/products/alertops/pricing)

#### Free Trial

Yes

### Opsgenie

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **AlertOps** | 9.2/10 | 49 |
| **Opsgenie** | 8.5/10 | 33 |

#### Monitoring

| Feature | AlertOps | Opsgenie | 
|---|---|---|
| **Constant Monitoring** | 9.2 (44 reviews) ✓ Verified | 9.3 (29 reviews) ✓ Verified | 
| **Timely Alerts** | 9.6 (46 reviews) ✓ Verified | 9.2 (31 reviews) ✓ Verified | 
| **TIcket Accuracy** | 9.3 (46 reviews) ✓ Verified | 8.8 (29 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | Not enough data | 

#### Management Tools

| Feature | AlertOps | Opsgenie | 
|---|---|---|
| **Ticket Assignment** | 9.2 (42 reviews) ✓ Verified | 8.9 (28 reviews) ✓ Verified | 
| **Standardization** | 9.0 (44 reviews) ✓ Verified | 8.7 (29 reviews) ✓ Verified | 
| **Lifecycle Visualization** | 8.5 (42 reviews) ✓ Verified | 8.5 (25 reviews) ✓ Verified | 

#### Generative AI

| Feature | AlertOps | Opsgenie | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (5 reviews) | 
| **AI Text Summarization** | Not enough data | 7.0 (5 reviews) | 

#### Agentic AI - Incident Management

| Feature | AlertOps | Opsgenie | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **AlertOps** | 7.7/10 | 21 |
| **Opsgenie** | N/A | N/A |

#### Generative AI

| Feature | AlertOps | Opsgenie | 
|---|---|---|
| **AI Text Generation** | 7.7 (21 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | AlertOps | Opsgenie | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting)




---
## Reviewer Demographics

### By Company Size

| Segment | AlertOps | Opsgenie | 
|---|---|---|
| **Small-Business** | 72.2% | 28.3% | 
| **Mid-Market** | 20.5% | 54.7% | 
| **Enterprise** | 7.3% | 17.0% | 

### By Industry

#### AlertOps

- **Information Technology and Services:** 53.0%
- **Computer & Network Security:** 16.6%
- **Computer Software:** 6.0%
- **Internet:** 2.0%
- **Logistics and Supply Chain:** 2.0%
- **Financial Services:** 1.3%
- **Hospital & Health Care:** 1.3%
- **Medical Practice:** 1.3%
- **Computer Networking:** 1.3%
- **Retail:** 1.3%
- **Other:** 13.9%

#### Opsgenie

- **Computer Software:** 25.0%
- **Information Technology and Services:** 17.3%
- **Telecommunications:** 11.5%
- **Retail:** 7.7%
- **Computer & Network Security:** 5.8%
- **Marketing and Advertising:** 5.8%
- **Airlines/Aviation:** 3.8%
- **Government Administration:** 3.8%
- **Publishing:** 1.9%
- **Logistics and Supply Chain:** 1.9%
- **Other:** 15.4%

---
## Alternatives

### Alternatives to AlertOps

- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (954 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (779 reviews)
- [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) — 4.4/5 stars (310 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [OnPage](https://www.g2.com/products/onpage/reviews) — 4.3/5 stars (313 reviews)
- [New Relic](https://www.g2.com/products/new-relic/reviews) — 4.4/5 stars (583 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (722 reviews)
- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1869 reviews)

### Alternatives to Opsgenie

- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (954 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (779 reviews)
- [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) — 4.4/5 stars (310 reviews)
- [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) — 4.5/5 stars (52 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1869 reviews)
- [incident.io](https://www.g2.com/products/incident-io/reviews) — 4.8/5 stars (181 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (321 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews)

---
## Top Discussions

### AlertOps

- Title: [What are the features of Alertops?](https://www.g2.com/discussions/what-are-the-features-of-alertops) — 1 comment
  > **Top comment:** " Live Call Routing 
 Automatic Escalations 
 Mobile Incident Management 
 WorkFlows "
- Title: [How can I get ongoing support](https://www.g2.com/discussions/how-can-i-get-ongoing-support) — 1 comment, 1 upvote
  > **Top comment:** "You can book a demo or talk to us
https://alertops.com/
sales@alertops.com

We can follow up further
"
- Title: [What does AlertOps do?](https://www.g2.com/discussions/what-does-alertops-do) — 1 comment
  > **Top comment:** "AlertOps is an incident management and response platform that allows ITOps, ITSM, DevOps, and  SecOps teams, network operations centers, and managed service..."
- Title: [Do you offer Startup or Non-profit pricing or price-matching?](https://www.g2.com/discussions/startup-and-nonprofit-pricing) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes! Startup and Non-profit pricing is discounted and based on the number of users and specific alert volume. Reach out to our team for a free quote:..."
- Title: [How many seats do I need?](https://www.g2.com/discussions/user-management) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "A seat or user is anyone who needs access to AlertOps. The number of paid users varies depending on your organization's size and needs. Stakeholder users are..."

### Opsgenie

- Title: [How do I try Opsgenie out?](https://www.g2.com/discussions/how-do-i-try-opsgenie-out) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Opsgenie offers four plans that allow you to scale as you grow, starting with our free plan of basic alerting and on-call management for up to 5 users. You..."
- Title: [Who is Opsgenie for?](https://www.g2.com/discussions/who-is-opsgenie-for) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Opsgenie is designed for Dev and Ops teams operating always-on services, we’re a solution for cloud, on-prem, and hybrid environments. We offer plans to suit..."
- Title: [How does Opsgenie help me work faster and smarter?](https://www.g2.com/discussions/how-does-opsgenie-help-me-work-faster-and-smarter) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Opsgenie removes the guesswork around alerting and incidents, you don’t have to wonder which alerts are important, where the alert is coming from, and who..."
- Title: [What makes Opsgenie stand out?](https://www.g2.com/discussions/what-makes-opsgenie-stand-out) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Opsgenie receives rich payload data from your favorite ITSM tools and populates alerts with that information. This means that each alert has all of the..."
- Title: [Can I use Opsgenie with on-prem?](https://www.g2.com/discussions/can-i-use-opsgenie-with-on-prem) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes! Opsgenie is a great modern incident management solution for on-prem, cloud, and hybrid environments. Here’s a great blog post..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/alertops-vs-opsgenie)